Benjamin Franklin Plumbing of NWA

Photo of Benjamin Franklin Plumbing of NWA

Located in Bentonville, Arkansas

Address: 9547 AR-72, Bentonville, AR 72712, United States

Phone: +1 479-348-4545

Rating: 4.9

Services

  • On-site services
  • Appointment required
  • Credit cards
  • Credit cards

Categories

  • Plumber
  • Bathroom remodeler
  • Gas installation service
  • Hot water system supplier
  • Water purification company
  • Water softening equipment supplier

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2025-01-08 - Rating: 5)

    Ethan did great! We needed our stove hooked back up to our gas line after a small house fire! Very helpful with recommendations and upfront on cost. Thankful for everything! We will be requesting him for future services!

  • Review 2 (2024-12-26 - Rating: 5)

    This morning (Dec 26th) around 4:30 AM we noticed we had no water in our house at all. Bentonville Utilities came out about 6:30 AM and found that it was a sewer line connection issue and there wasnt anything they could do to fix it. So I called Benjamin Franklin Plumbing, and they took my call around 7 AM and were able to have a team out here by 8:30. They identified the problem and were able to fix it that morning.Having a house full of holiday guests, I cannot say enough about the EXCELLENT service they provided!! From the person who answered our early morning call to the owner for being able to fit our emergency in on such short notice. Professional, friendly and super responsive. Craig and Sergio did an outstanding job!! HIGHLY recommend these folks.

  • Review 3 (2024-09-23 - Rating: 5)

    Dillion was super helpful and very professional. Showed how to maintain the system and was a great conversation.

  • Review 4 (2024-12-07 - Rating: 5)

    Ethan was amazing! What I thought was a leaky pipe under the house turned out be a lot more simple. He was quick, efficient and explained everything so I understood. Very knowledgeable. Has a great personality and is very respectful. Cant say enough wonderful things about my experience!

  • Review 5 (2024-10-09 - Rating: 5)

    We received a water bill four times larger than normal. The water department identified a 71 gallon per hour leak. Dillon came to my house the same morning that I called. He put the option we selected into action immediately. By 4:00 p.m. the next day, a completely new water line from the meter to the house was excavated and installed. Our water was shut off in the house for only about three hours. Dillon was courteous, extremely knowledgeable and caring. I highly recommend Dillon and Benjamin Franklin Plumbing.

  • Review 6 (2025-01-07 - Rating: 5)

    Trent was helpful and knowledgeable. He found the slow leak and gave me peace of mind on how to correct the problem. Definitely will be calling again if I have a plumbing need in the future.

  • Review 7 (2024-09-30 - Rating: 5)

    Called on a Sunday and although it was expensive… They came two hours later. Had a toilet seeping water from the bottom on hardwood floor! Was able to take care of the problem within an hour time. Great attitude. Very nice and knowledgeable about the job. Would recommend to anyone even if it wasn’t on a weekend. It might not be as expensive 😂 But for us well worth every penny!

  • Review 8 (2024-10-08 - Rating: 5)

    We had a great experience with Benjamin Franklin Plumbing. Starting with the person I talked with in the office on what was going on in our house. They were very helpful and got someone out to our house when we needed them. Our plumber Aaron was very helpful and knowledgeable on the issues on what is happening with our plumbing. All around Benjamin Franklin plumber Company is a great company to work with if you have any plumbing issues. They also have a great membership program as well!

  • Review 9 (2024-09-15 - Rating: 5)

    There was a mix up when I called for service on a weekend but the tech Dillon called me that afternoon to set up the appointment for the following morning. He was very helpful and friendly. He examined all the areas in the house that was having issues and we made a plan. Very happy with Dillon.

  • Review 10 (2024-09-23 - Rating: 5)

    Ethan and Aaron did an amazing job. I got a new garbage disposal installed. They were very professional and quick.

  • Review 11 (2024-11-15 - Rating: 5)

    Dillion did not take the easy way out. He fixed the plumbing through a hole in the wall that was not even aligned with the plumbing. His efforts saved me from removing the cabinet, sink and countertop. Now thats good service.

  • Review 12 (2024-10-16 - Rating: 5)

    Dillon did such a wonderful job locating the leak at our home. He did a ton of investigating to find the source of the leak and was so quick with the repair. Highly recommend for all of your plumbing needs!

  • Review 13 (2024-07-31 - Rating: 5)

    I called to ask for an appointment, and Kyle was at my house within 45 minutes. I fully expected it would be a couple days before they could get here. Thats super quick. Kyle was a great dude and very professional. He let me know what I needed to know and gave suggestions for next steps. I appreciate the honesty and professionalism of this crew.

  • Review 14 (2024-08-26 - Rating: 5)

    Aaron did a great job! Super helpful and knowledgeable! He completed the inspection and repairs in just a few hours. I highly recommend this company and especially Aaron who did an amazing job! Thank you!

  • Review 15 (2024-10-10 - Rating: 5)

    Goes beyond what is expected. Gets results. Great to work with.Update October 2024. Our neighbor had a draining problem. We called BF plumbing and we scheduled an appointment for the next day. Dillon showed up the next morning. He is amazing. He is knowledgeable of all aspects of plumbing. Dillon quickly assessed the issue and solved the problem. The problem was not straight-forward. Highly recommend you use BF for all your plumbing needs. Especially Dillon. Hes good.

  • Review 16 (2024-12-31 - Rating: 5)

    Our half bath toilet started bubbling up air so we called this company. Ethan and Sergio actually fixed the problem (replaced cast iron pipes under the house) instead of a less expensive “bandaid” (jetting out the line), which would have resulted in another service call in a few months. And importantly we trusted them. They’re a very caring company and we feel like they went above and beyond. We like them so much that we bought a membership! We’ll never use a different company. Love these guys.

  • Review 17 (2024-10-14 - Rating: 5)

    Ethan came to our house today and was extremely helpful. He gave us invaluable information as to why our plumbing has not been working as it should. I highly recommend Ethan and the rest of the Benjamin Franklin team to assist anybody with any sort of plumbing needs!

  • Review 18 (2024-08-12 - Rating: 5)

    Dillion, Sergio, and Red did a fantastic job addressing my plumbing crisis. Dillion was courteous, knowledgeable, and easy to work with. Definitely feel like I called the right team to take care of my home. Thank you!

  • Review 19 (2024-09-26 - Rating: 5)

    We had a great experience with Ethan and Trent at Benjamin Franklin Plumbing. They were very knowledgeable, friendly, and did a great job getting our plumbing fixed. I would recommend them to anyone that gets into a bind at their home.

  • Review 20 (2024-07-02 - Rating: 5)

    Ben and Kyle did an awesome job. They were here when they said they were going to be. They provided an excellent service compared to others I’ve used in the area. Wished I had found them sooner. Would have saved me some money over the other guys. I would definitely recommend them and will use them again when a need arises.

  • Review 21 (2024-10-14 - Rating: 5)

    Dillion was great! He showed up right when he said he would, got our leak fixed in a timely manner and even squeezed us in, in a pinch.We appreciate everything!

  • Review 22 (2024-10-03 - Rating: 5)

    Dillon Jones was a real pro on the job.. he was knowledgeable about what the problem was and did what could be done at the present time.. will return Monday to locate and jackhammer into the concrete..totally happy with him and his honesty went along way with my wife and I..thank you Dillon.

  • Review 23 (2024-10-02 - Rating: 5)

    Trent did a fantastic job replacing our water line. He was very professional and communicative. We appreciate his hard work and dedication to his job!

  • Review 24 (2024-10-22 - Rating: 5)

    Dillion was not only time, but he was early! Super sweet and professional. Will definitely use Benjamin Franklin again and request Dillion!

  • Review 25 (2024-09-01 - Rating: 5)

    WOW!!! Dillon (plumber) was fantastic. He came late in the day and worked til late to fix a broken outside faucet. If it had not been fixed last night, my water bill would have been huge because of it leaking. He was honest, professional and hard working to make sure I was able to have my whole house water turned back on before he left for the day. The owner (Ben) also came to inspect Dillons work to insure all was perfect. Strangers when they came, like family when they left. I recommend them 100% for your plumbing needs. Check out their web site for all they can do. Thank you Dillon for your hard and honest work.2nd review: Had to shut off water to whole house at 10 at night because of broken outside faucet. Called Benjamin Franklin Plumbing and wonderful Dillon came first thing in the morning. He even brought bottle water knowing I had pills to take first thing in the morning. Love the care and concern given to me and gave me 2 options to replace outside faucet. Explained both options clearly to give me a choice. Mainly to do with the repairs that would need to be made to the inside wall where the outside faucet connected to my plumbing. He started fixing it immediately and had everything necessary to complete the job. I am so impressed with the speed, care and trust that BF plumbing and Dillon offer. Highly recommend them for all your plumbing needs.3rd review: Discovered my cabinet under the kitchen sink was wet. Pulled everything out and called my favorite plumber - Benjamin Franklin! My daughter in the meantime discovered that my ceiling downstairs was starting to crack. Dillon of BF plumbing to the rescue. Discovered the faucet in the kitchen sink was leaking and had been for some time down the inside pipe of the cabinet. Replaced all parts and looked at the downstairs ceiling and informed me what to do to get things taken care of safely and put back together. As usual, Dillon and BF responded immediately with great care, honestly and service. Again I highly recommend BF Plumbing for all your plumbing needs.

  • Review 26 (2024-10-31 - Rating: 5)

    Dillion was helpful and friendly and we look forward to working with him again! He also gave good advice on what to look for and future projects!

  • Review 27 (2024-08-02 - Rating: 5)

    Aaron was the representative I worked with. He was absolutely phenomenal. It’s an incredible find to have contractors these days that care, are attentive, and do what they say they are gonna do. I highly recommend this company.

  • Review 28 (2024-08-06 - Rating: 5)

    3rd Review. All different jobs.Trent and Grant came out yesterday to finish a sink run (drainage, trap, supply lines) in one bathroom and capped a different sink for me.The guys were prompt, considerate, and, communicative. Trent even called and sent pictures to Dillon (previous job) to make sure what he was doing matched the loose plan we had set up around my remodel.Like with any 60-ish year old home, they ran into an oddity. Whats different about this company is the guys spent a bit of extra time working through the problem and letting me make the call. Ive had others in the past that finish a job and then tell you about the problems after the fact. Which has cost me rework. Not with these guys. It is the homeowner that gets to decide what they can accept.Tldr: These guys make me feel GOOD about planning for future plumbing spend. Because I know the service and the quality are going to be what I want.

  • Review 29 (2025-01-06 - Rating: 5)

    Great job quick and cleaned up after he was done. Will definitely use this service again.

  • Review 30 (2024-08-22 - Rating: 5)

    Wow! I called this morning to have someone fix an upstairs leak. Aaron was at my house a couple of hours later and had me fixed up shortly after. Very professional! Highly recommend!

  • Review 31 (2024-08-05 - Rating: 5)

    Called 45 min in advance just as requested, arrived on time and discussed what was needed. Dismantled the problem areas, then a 30 minute trip to the store and returned with all the necessary parts. Job completed 20 minutes later. Don’t know how it could have gone any better than it did, will definitely use again.

  • Review 32 (2024-12-03 - Rating: 4)

    Update to the previous review. The owner called me and was helpful in trying to remedy the situation. We moved on in another direction, but overall they are probably a good company.

  • Review 33 (2025-01-06 - Rating: 5)

    Very knowledgeable, checked and assessed situation. Listened to my concerns and addressed them. Excellent service

  • Review 34 (2024-07-22 - Rating: 5)

    Dillon did an excellent job of explaining everything in detail and providing us with great customer service. His visit was much appreciated and I will welcome him back to finish the jobs. Thank you!

  • Review 35 (2024-08-26 - Rating: 5)

    Dillion was great to work with and he got the job done in no time! We will definitely use them again if we have any future issues.

  • Review 36 (2024-10-01 - Rating: 5)

    Benjamin Franklin Plumbing was very helpful. They explained what the problem was and what needed to be done to fix it. The guys that came out were friendly and patient. I would recommend this company for your plumbing needs

  • Review 37 (2025-01-08 - Rating: 5)

    Excellent and friendly service, clear pricing. Resolved the problem quickly and efficiently. Great job, thank you!

  • Review 38 (2024-07-30 - Rating: 5)

    Scheduling on line was easy and convenient. Trent and his helper arrived on time after a phone call and text to let me know they were on their way. Both listened to the issue of floor drain blocked and my knowledge of plumbing layout. Trent provided a reasonable estimate and got approval before any work was done. They got to work and were able to remove the blockage. They also had recommendations for further definite fix to prevent future occurrences which I plan to follow up with.I am comfortable and at ease using Benjamin Franklin Plumbing NWA and knowing the staff. I appreciate their efforts on this very hot day!

  • Review 39 (2024-06-25 - Rating: 5)

    Dillion was excellent!! He was very professional, efficient, helpful and friendly. He explained things very well in a way that was easy to understand. I definitely will ask for him if I have any more problems.

  • Review 40 (2024-08-16 - Rating: 5)

    Excellent service from Dillon. Right on time and professional. Found two issues and fixed them in one service call. Highly recommend Benjamin Franklin Plumbing and Dillon.

  • Review 41 (2024-08-24 - Rating: 5)

    Trent was very knowledgeable and helpful. Quickly got down to business, and kind enough to teach me about my house pipes and good maintenance. Thank you Trent!

  • Review 42 (2024-10-07 - Rating: 5)

    Aaron and Ethan were very prompt in responding to my issue (same day) helpful, professional and courteous. I have complete confidence in their advice.Thank you

  • Review 43 (2025-01-02 - Rating: 5)

    Great job, great attitude!! It was a much bigger job than he thought! Will use him again!

  • Review 44 (2024-06-10 - Rating: 5)

    Dillion did a fantastic job helping us with our plumbing issue. Not only did he fix the problem, he also gave us advice on how to prevent it from reoccurring. Excellent customer service. Highly recommend.

  • Review 45 (2024-10-09 - Rating: 5)

    Dillion did an excellent job changing out my kitchen faucet and explained how it all worked with the new disposal button. Will use Benjamin Franklin plumbing again.

  • Review 46 (2024-07-23 - Rating: 5)

    I had a heavily leaking faucet, broken shower knob, and a shut off valve that wouldnt shut off the water. I called Benjamin Franklin at 8:30 in the morning, and I had a technician at my house by 10 a.m. and all problems fixed by 11 a.m. Fantastic service and no hidden fees! Thank you so much!!!

  • Review 47 (2024-07-30 - Rating: 5)

    Kyle Lamproe was very friendly and helpful in finding the issue with my low water pressure. He gave me some estimates and explained everything in simple terms.

  • Review 48 (2024-08-07 - Rating: 5)

    Dillion and Grant are AWESOME! Tested for leaks and explained my issues. Great Customer Service!

  • Review 49 (2024-05-13 - Rating: 5)

    I had a fantastic experience with Benjamin Franklin Plumbing, and Id give them five stars without hesitation. Dillon, our plumber, was not only incredibly friendly but also extremely knowledgeable. He took the time to explain everything to me before proceeding with any work, which I greatly appreciated. Plus, he was punctual and provided upfront pricing, ensuring there were no surprises. The work itself was completed swiftly and efficiently. I couldnt be happier with the service and highly recommend Benjamin Franklin Plumbing to anyone in need of plumbing assistance.

  • Review 50 (2024-07-25 - Rating: 5)

    Dillion was great! Answered all our questions and explained everything clearly. He’s a very hard worker as well. Very pleased!

  • Review 51 (2024-06-13 - Rating: 5)

    We have had a hot water issue in the shower & Dillion was right on knowing what to do. He showed us the problem, & explained it clearly. He also answered several questions about future projects. We will call him again. Benjamin Franklin Plumbing is a trust worthy business!

  • Review 52 (2024-08-16 - Rating: 5)

    Trent took care of our problems in a very efficient and professional manner. When we have pluming problems in the future, we will call Benjamin Franklin Plumbing and ask for Trent.

  • Review 53 (2024-06-15 - Rating: 5)

    Dillion was fabulous!! He explained everything to me and why he was doing what he was doing. Helpfully I won’t need a plumber again for a while but if I do, I will definitely call him.

  • Review 54 (2024-05-27 - Rating: 5)

    We live in a new development in Rogers and we consistently had very expensive electric bills. Benjamin Franklin plumbing installed a tankless water heater and since installation our electric bill has been $250-$300 lower per month. They were professional, communicated clearly, showed up on time, and overall did a great job. Would definitely recommend.

  • Review 55 (2024-09-29 - Rating: 5)

    We were very impressed with the kindness of the guys who came out to help us with our outdoor water leak. They were so nice to my kids and helped walk me through the problem.

  • Review 56 (2024-09-06 - Rating: 5)

    Dillion did a Great job installing our new hot water heater and was very knowledgeable its nice having hot water again Thank You so Very much

  • Review 57 (2024-04-29 - Rating: 5)

    Courteous and respectful, quick but also thorough. Dillion worked with us over the weekend to address an issue with our water heater and get it working. Due to unfortunate coincidence, the age of the unit became an issue and we were left with the need for a new water heater. Dillion worked to show us the options available to get us up and running swiftly, even taking the previous repairs into account on the price. We were happy to have Dillon in our home to work on this and he stayed a little extra to make sure all the system was functioning properly.

  • Review 58 (2024-07-03 - Rating: 5)

    Kyle came out very quickly and walked me through the all the steps I would need to have done and went over all payments options..He was super nice and polite and allowed me to ask all the questions that I had concerns about.

  • Review 59 (2024-05-31 - Rating: 5)

    Kyle, Dillon and Ben at Benjamin Franklin Plumbing met all expectations with their professionalism, reliability, and ability to get the job done. After the tornadoes in Rogers severed the gas line, I placed a call to Benjamin Franklin and they came out the following day. Installation of new gas line and inspection completed the next day. Amazing timely service!

  • Review 60 (2024-12-27 - Rating: 5)

    Ethan Sanders was awesome. A very polite and extremely professional.

  • Review 61 (2024-07-13 - Rating: 5)

    Very friendly and helpful. Fair price for the work. Price was exactly as quoted. I would recommend Ben Franklin to anyone. Showed up on time. I could not be more satisfied with the whole process

  • Review 62 (2024-04-23 - Rating: 5)

    Dillion was highly professional and knowledgeable. It is a good feeling to have a reliable connection established, so that we can easily call for any of our plumbing needs. He explained thoroughly on what the issue was and how to resolve it. Highly recommend.

  • Review 63 (2024-08-23 - Rating: 5)

    Dillion and Sergio came to check on a mainline issue, solved it, and let me know of any other potential problem. Will definitely use again and request them when the need arises.

  • Review 64 (2024-10-09 - Rating: 5)

    Aaron and Ethan have come down here and worked on three of our leaks at this point each time we are greeted with professionalism and job well done.

  • Review 65 (2024-09-11 - Rating: 5)

    Outstanding job making the most out of a challenging situation. Would highly recommend Aaron he’s taking great care of us.

  • Review 66 (2024-09-25 - Rating: 5)

    Dillon did a full inspection 🧐 on my house and we will be working on getting those issues fixed thank you so much!

  • Review 67 (2024-01-18 - Rating: 5)

    They came out the same day I called.They fixed the issue quickly.The technician was very experienced and knowledgeable. He was professional, and I was confident in his assessment of the issue and the creative solutions he recommend.All-in-all, the work was solid and I felt like I could trust them. Good people. I’d recommend them to my friends.

  • Review 68 (2024-09-30 - Rating: 5)

    Trent was great! He completed the job quickly and I would recommend him to anyone needing plumbing repairs.

  • Review 69 (2024-06-10 - Rating: 5)

    Dillion was very professional and on time! He gave us multiple options for the fix to our faucet and repaired it immediately! Thanks for taking good care of us!

  • Review 70 (2024-06-11 - Rating: 5)

    Great service and very knowledgeable team!Dillion Jones who helped us out was very detailed to helping us understand our situation and better educate us on maintaining our home. Definitely recommend!

  • Review 71 (2024-05-13 - Rating: 5)

    Incredible service. So kind and efficient. Called on Friday afternoon and they were able to come on Monday morning! Dillion Jones, our tech, explained everything and made sure we were confident in what he was doing. So kind and cannot recommend enough!

  • Review 72 (2024-07-16 - Rating: 5)

    Dillion was super nice and very helpful! Prompt to offer all advice and options for our home plumbing needs.

  • Review 73 (2024-06-25 - Rating: 5)

    Dillion Jones came by to assess our water filtration system. He was friendly, incredibly knowledgeable and service-oriented. 5-star service call.

  • Review 74 (2024-04-09 - Rating: 5)

    Dillon was an incredible, genuine, helpful, and a very knowledgeableindividual. From my first call with the Owner (Ben) to the final product, hands down the best experience with a plumber that I have ever had. I will definitely use Benjamin Franklin Plumbing again.

  • Review 75 (2024-08-21 - Rating: 5)

    Dillion was prompt and professional and showed and explained everything he did. Aldo didn’t recommend any unnecessary work.

  • Review 76 (2024-05-13 - Rating: 5)

    Dillion was fantastic! He made sure that I understood what he was doing all the way. He is one of a kind. He didnt leave until he was sure I was satisfied with the job he did. If I were to have another need for his services again (knock on 🪵 wood, but I hope not) I will call your company and request for Dillion again.May his tribe increase!

  • Review 77 (2024-04-02 - Rating: 5)

    Great persons provide great services. I had my water issue on Sat night (Easter weekend) and scheduled plumbing service on Monday. However, BF plumbing called me on Sunday and let me know they can help me on Sunday, so I can have water back ASAP. Really appreciate their work.

  • Review 78 (2024-04-11 - Rating: 5)

    We had a great experience with Dillion and Benjamin Franklin Plumbing. Dillion was extremely thorough and fixed our issue immediately. He took the time to educate us on our home plumbing. Professional and courteous. Will definitely recommend them to others.

  • Review 79 (2024-09-06 - Rating: 5)

    Dillion is amazing. He went WELL above and beyond to address our issue. Problem solved!

  • Review 80 (2024-10-13 - Rating: 5)

    Great service. They came out on a Sunday. Dillon was joyful and professional

  • Review 81 (2024-05-03 - Rating: 5)

    Dillion Jones was the person who came out for our house. He was incredibly polite and walked us through everything he worked on and changed and even showed us after everything was said and done. He worked quickly and diligently and it is greatly appreciated :)

  • Review 82 (2024-10-04 - Rating: 5)

    Great work! Dillion worked on a few things around the house and was professional and knowledgable, highly recommend

  • Review 83 (2024-04-26 - Rating: 5)

    Kyle was very professional and he was also on time. Gave us a quote for a new sewer line and the price was very reasonable. Would definitely recommend this company to my friends and family.

  • Review 84 (2024-10-01 - Rating: 5)

    We had Dillion come out and check our old hot water tank. Ended up needing a new one and went with a tankless water heater. He showed back up as expected with a nice new Navien tank. Awesome service and install along with his partner, Red (Trent). Both great guys. Highly recommend. Dillion was also very responsive and returned calls promptly.

  • Review 85 (2024-01-23 - Rating: 5)

    Professional, fast and a job well done. These guys were able to fit me in same day when my pipe burst. Kyle was very friendly and had my pipe fixed in 30 minutes! Would definitely recommend these guys!

  • Review 86 (2024-03-21 - Rating: 5)

    Ben and his team are unwavering in their dedication to quality work. Not only that but they do it the right way, full of integrity and honesty with a customer first approach. I’d recommend them for your next and all future plumbing needs!! Give them a call now!

  • Review 87 (2024-04-17 - Rating: 5)

    Kyle did an outstanding job for us today. Diagnosed the problem and gave multiple solutions. Put in a new main shutoff valve under the house and fixed our toilet. Will definitely use Kyle and Ben Franklin Plumbing again!

  • Review 88 (2024-04-16 - Rating: 5)

    Kyle was great to deal with. He is very personable, has great knowledge, and gave us options.He made sure I understood what the problem was and what potential hazards were involved.

  • Review 89 (2024-03-25 - Rating: 5)

    I needed a plumber quickly due to a do-it yourself project that went wrong. Kyle from Benjamin Franklin Plumbing responded on time and made the necessary repairs. I appreciate his work and learned a couple of things along the way. I highly recommend this company!

  • Review 90 (2024-04-16 - Rating: 5)

    Kyle and Dillion saved the Day and the Sale of our home.Heres a quick short story that ended up better than expected:We are in the process of moving out of state. The movers came and went... the house was cleaned and the was left vacant for the next 3 weeks while the realtor showed the house. Everything was moving along as expected until...One of the potential buyers, found moisture underneath one of the bathroom sinks. A pinhole leak developed in an improperly fitted plumbing repair from 3 years before.The house was under contract and the plumbing needed to be repaired in short order, so the house could be sold.Our Crye-Leike Realtor, Jean Ann Gilbert, recommended Kyle at Benjamin Franklin plumbing of NWA.I called and spoke with Kyle. He understood our time crunch, and scheduled the following morning to come out and assess the leak and recommend a solution. Instead of taking a chance with a simple fix, Kyle decided to completely remove the old repair and replace it with new components.That next morning, as promised, Kyle and Dillion responded (on time) to do the work. The final repair took less than 2 hours and was completed with professional, workmanlike craftsmanship.The final bill was very reasonable and was void any charges for the immediate response.I would highly recommend Kyle and Dillion with Benjamin Franklin plumbing. In fact, I plan on looking for a Benjamin Franklin plumber at our new location to install some of Kyles expert recommendations regarding the benefits of a soft water system in our new home.Great work guys. You really did save the day!

  • Review 91 (2024-12-09 - Rating: 5)

    Ethan came out today was very professional and nice. He did an excellent job unclogging our laundry pipe, very straightforward with the pricing and knowledgeable. Definitely will be calling him next time when needed.

  • Review 92 (2024-11-13 - Rating: 5)

    Dillion was great. Super job and very nice and personable.

  • Review 93 (2024-11-25 - Rating: 5)

    Ethan and Sergio came out recently and were quickly able to make a couple of adjustments to our tankless hot water heater that give us quick hot water to all faucets. They were also able to solve a low-flow problem with a shower. Thorough work with good communication along the way. Recommend!

  • Review 94 (2024-07-03 - Rating: 5)

    Excellent experience! Dillion and Aaron provided amazing service and were very professional! We’ll use them again!

  • Review 95 (2024-08-26 - Rating: 5)

    Very nice and efficient dillion Jones and Sergio also cleaned up after the job no mess seemed very knowledgeable thank you

  • Review 96 (2024-10-25 - Rating: 5)

    Dillon was awesome and super professional. Highly recommend !

  • Review 97 (2024-12-06 - Rating: 4)

    12/6/2024 UPDATE: Yesterday morning I received a call from Kyle at Benjamin Franklin plumbing following up on my report, below, of a disappointing experience. I explained my concerns in more detail, and he offered two alternatives, both of which I would have found very satisfactory. We decided to go another route with our project, but it is obvious that BF cares about the satisfaction of their customers and prospective clients. One star update for caring enough to call, and another for their efforts to make sure they left me with a good impression.12/4/2024 I had an appointment this morning to get an estimate to proactively replace our 22 year water heater replacement and a drip repair to my Delta kitchen faucet. I figured these were both pretty straightforward services, and that most plumbers would be competitively priced. With all of the excellent reviews, I decided to just go with Benjamin Franklin. The tech was prompt and polite, but when he said my old water heater was a time bomb waiting to go off, I started to get leery, perceiving it as a bit of a scare tactic. When I received a breathless quote of $3,595 for the water heater and $360 to repair the faucet, I decided to look further. I have since received 3 other free quotes, all around $2,000 which was much closer to what I was expecting. Plus BF charged $89 for the estimate. In fairness, this was disclosed when I made the appointment but I should have called around right away - I would have learned that many plumbers either give phone estimates or dont charge for in person estimates. Lesson learned.

  • Review 98 (2024-11-07 - Rating: 5)

    Dillion came out and solved the problem within 10 minutes. Couldn’t recommend them enough!

  • Review 99 (2024-09-18 - Rating: 5)

    Aaron and Ethan were prompt, professional, thorough, took time to answer questions and resolved current leak issues!!

  • Review 100 (2024-01-15 - Rating: 5)

    Absolutely brilliant service! Freeze caused pipe to burst. Plumber was on-site with all materials required to fix in under 24 hours. Great pricing too!

  • Review 101 (2024-01-15 - Rating: 5)

    We had a frozen pipe but no leak. He was knowledgeable about our issue and the price was fair. Thanks to Sheila Jones for the recommendation.

  • Review 102 (2024-08-14 - Rating: 5)

    Kyle did a fine job. 8 have saved his contact info for future reference.

  • Review 103 (2024-11-01 - Rating: 5)

    Dillon and Sergio were life savers. Great experience.

  • Review 104 (2024-03-28 - Rating: 5)

    Very professional and knowledgeable! Would highly recommend. Dillion installed a tankless water heater in our home. The job presented a few problems, which Dillion was able to solve quickly.

  • Review 105 (2024-07-15 - Rating: 5)

    Would highly recommend. Great communication and was on time. Dillion was very knowledgeable and personable

  • Review 106 (2024-06-06 - Rating: 5)

    I was able to be seen within a few hours of my call. Problem solved. Kyle is friendlyThe leak was not a disaster.

  • Review 107 (2024-09-19 - Rating: 5)

    Dillon (and Austin) from BF Plumbing came out to give me a quote for an outdoor water line leak. They both were friendly and very knowledgeable. I asked a lot of questions and they were very patient and answered them all. Dillon did a great job explaining my options for repair. I highly recommend giving Benjamin Franklin Plumbing a call.

  • Review 108 (2024-06-19 - Rating: 5)

    Dillion, was awesome! Best service ever. Personable, professional and quick in getting the job done. Thank you!

  • Review 109 (2023-12-06 - Rating: 5)

    Ben and Bill were great. They both were extremely nice and very helpful. They had me up and running in less than an hour. Great job! 👍

  • Review 110 (2024-04-13 - Rating: 5)

    Fantastic service from great people! I highly recommend the pros at Benjamin Franklin Plumbing. They are friendly, professional and absolutely stand behind their work!

  • Review 111 (2024-12-20 - Rating: 5)

    Ethan is great; cordial, punctual, happy to help. Great service!

  • Review 112 (2024-09-16 - Rating: 5)

    Aaron was very personable and efficient. I recommend!

  • Review 113 (2024-08-06 - Rating: 5)

    Amazing service!!!! Hands down the quickest, professional, and overall best service I’ve ever received.

  • Review 114 (2024-09-10 - Rating: 5)

    Dillon arrived as scheduled, was courteous and fixed faucet.

  • Review 115 (2024-11-09 - Rating: 5)

    Within minutes, not only did Dillion fix my issue, he gave me a thorough and detailed explanation. I will be asking for him specifically for any future services. Could not be more pleased.

  • Review 116 (2024-08-29 - Rating: 5)

    Dillion was professional, polite, and did a great job.

  • Review 117 (2023-12-11 - Rating: 5)

    Ben and his team are fantastic! They operate with the highest level of integrity and do the best work in NWA. I highly recommend them for all of your plumbing needs!

  • Review 118 (2024-05-02 - Rating: 5)

    Ben Franklin, and especially Kyle, both addressed my immediate need perfectly and expertly solved a nagging problem for me. Im very happy with their service!

  • Review 119 (2024-05-22 - Rating: 5)

    Very knowledgeable..great experience..highly recommend Kyle and his crew ..I will be using Benjamin Franklin plumbing for all my plumbing needs in the future..

  • Review 120 (2024-06-18 - Rating: 5)

    Dillion is hard working, neat, knowledgeable and polite. Took the time to explain things clearly.

  • Review 121 (2024-01-12 - Rating: 5)

    Bill was available promptly and diagnosed my problems quickly. He explained things clearly and was courteous and reassuring! Thanks!

  • Review 122 (2024-08-27 - Rating: 5)

    I had a water softener and filters installed by Dillion and Aaron of Benjamin Franklin Plumbing. They were very pleasant and thorough in the installation. Kyle Lamproe explained the system to me in great detail during the home visit. He was very responsive when I asked further questions after thinking it over before we made plans for the installation.

  • Review 123 (2024-09-23 - Rating: 5)

    Called them they showed right up the tech was very helpful and polite and he did a great job above and beyond what he had too..great job!!

  • Review 124 (2024-10-18 - Rating: 5)

    Dillion was excellent and was super informative and helpful and didn’t take advantage of me or the situation!

  • Review 125 (2023-12-11 - Rating: 5)

    Bill was very courteous, provided me with all my options, and performed all plumbing services in a very professional manner. I would highly recommend him for any plumbing service!!

  • Review 126 (2024-03-27 - Rating: 5)

    I was very happy with the service and response time. All the charges were explained and agreed to onsite before any work was done. Very professional.

  • Review 127 (2024-05-16 - Rating: 5)

    Dillon was amazing! Very kind and on time. Couldn’t recommend them enough.

  • Review 128 (2025-01-01 - Rating: 5)

    Great service and easy to work with!

  • Review 129 (2024-04-02 - Rating: 5)

    Excellent guys!! Very upfront with pricing and payment options. Very knowledgable of equipment and took time to explain everything. Very good experience overall

  • Review 130 (2024-06-03 - Rating: 5)

    Thank you Dillion for the quick response to my water leak and your professionalism through the entire process. Will refer you every chance i get .

  • Review 131 (2024-09-10 - Rating: 5)

    Dillon Jones was Knowledgeable, professional, and fast.

  • Review 132 (2024-08-21 - Rating: 5)

    Great!! Dillion was here same day within 2 hours of phone call. I was so impressed that I took out yearly membership. He talked to me during repair & I feel knowledgeable. Thanks Dillion!!!

  • Review 133 (2024-05-06 - Rating: 5)

    Dillion done a great job, very appreciate his help in fixing, He has a good knowledge

  • Review 134 (2024-04-01 - Rating: 5)

    Absolutely great customer service. Can’t Dillion enough. He is making the process a lot easier than anticipated

  • Review 135 (2024-10-25 - Rating: 5)

    Dillion did a great job! Thank you!

  • Review 136 (2024-05-23 - Rating: 5)

    Dillin arrived on time. Answered and my questions and finished the job quickly and efficiently.

  • Review 137 (2024-08-28 - Rating: 5)

    Dillion was very kind and very knowledgeable.

  • Review 138 (2024-07-29 - Rating: 5)

    Aaron and Grant saved the day. I had a pipe burst and they were at my house within 15 min. Can’t say enough about the great experience they gave me. Thank you both for working quickly to help solve this problem!

  • Review 139 (2024-05-22 - Rating: 5)

    We had a great experience with Dillion! Will use them again!! ⭐️⭐️⭐️⭐️⭐️

  • Review 140 (2024-09-03 - Rating: 5)

    Dillion did a wonderful job!

  • Review 141 (2024-07-08 - Rating: 5)

    Great service, highly skilled, professional friendly personnel. Kyle and team are very knowledgeable and they did a great job explaining different options available.

  • Review 142 (2023-10-04 - Rating: 5)

    Great business. Vance was very professional and showed up on time (which is rare). Quality work too.

  • Review 143 (2024-11-12 - Rating: 5)

    Dillon was a great technician

  • Review 144 (2024-01-19 - Rating: 5)

    Bill and Ben were extremely professional and I would recommend this company to everyone.

  • Review 145 (2024-06-25 - Rating: 5)

    Kyle Lamproe with Ben Franklin Plumbing was a very professional young man. Gave me a quote and began work. The other young man (Dillon) was very professional as well. They fixed the problem, also showing me what the problem was. I would highly recommend them for your plumbing needs.Larry Whitehorn

  • Review 146 (2023-10-27 - Rating: 5)

    Vance was very thorough and answered all my questions and concerns. Would definitely recommend.

  • Review 147 (2024-07-22 - Rating: 5)

    Great communication, follow up and work

  • Review 148 (2024-06-04 - Rating: 5)

    Dillon did a great job for us!

  • Review 149 (2023-10-04 - Rating: 5)

    Reliable and honest! Friendly and helpful.Would highly recommend their company!

  • Review 150 (2024-04-19 - Rating: 5)

    Fast, clean, and professional! They got the job DONE! Our plumbing was ******ed and we were in a tough spot. Super great fuel to this fast and efficient team!

  • Review 151 (2024-05-22 - Rating: 5)

    I was very impressed with Dillon during our service. He was thorough, super friendly, and took the time to answer all my question.

  • Review 152 (2024-01-17 - Rating: 5)

    Bill Pamplin was very knowledgeable and wasn’t trying to do a sales pitch.

  • Review 153 (2024-05-03 - Rating: 5)

    Dillion identified the root cause of the problem and shared the findings

  • Review 154 (2023-10-24 - Rating: 5)

    Reliable, knowledgeable, friendly, and efficient! Will always be using them to fix the house.

  • Review 155 (2024-05-01 - Rating: 5)

    Kyle was patient, knowledged, and upfront about what needs to be done with my heater. Very professional and timely service. Highly recommend

  • Review 156 (2024-01-17 - Rating: 5)

    A pipe in my basement burst and one company said they’ll get a tech to me in 3 days. Called Benjamin Franklin Plumbing and Bill came out same day. Very professional, very knowledgeable, and reasonably priced. Very satisfied and highly recommend.

  • Review 157 (2024-04-29 - Rating: 5)

    Kyle was very knowledgeable and professional. He provided us with information that was most helpful with issues we were experiencing.

  • Review 158 (2024-08-14 - Rating: 5)

    Kyle was very professional.

  • Review 159 (2024-02-02 - Rating: 5)

    Very knowledgeable and kind. Would absolutely recommend!

  • Review 160 (2024-02-26 - Rating: 5)

    Kyle was very communicative and very helpful. He got the job done quickly and explained everything he needed to. Will use Benjamin Franklin again if I need any future plumbing work!

  • Review 161 (2024-09-10 - Rating: 5)

    Dillon was great!

  • Review 162 (2024-01-26 - Rating: 5)

    Expert advice and honest. We will definitely be using this company for our plumbing needs.

  • Review 163 (2023-10-15 - Rating: 5)

    Reasonably priced. On time. Professional and friendly. I needed my water heater flushed. Vance arrived on time, explained what he would be doing, and completed the job effectively and efficiently.

  • Review 164 (2023-11-16 - Rating: 5)

    Found my sewer line repair issueSanders Properties benefited from his workBENTONVILLE needs this!

  • Review 165 (2024-03-15 - Rating: 5)

    Thank you Kyle for your knowledge and professionalism!

  • Review 166 (2024-05-30 - Rating: 5)

    Diljon was great and very informative

  • Review 167 (2023-10-25 - Rating: 5)

    We had Poole leak inside the wall and called them for leak detection and fix. Vance King did an excellent job with addressing the water leak and had us taken care well… definitely recommend them for the professional service!

  • Review 168 (2023-12-29 - Rating: 5)

    Quick diagnosis, professional yet friendly service person, explained the problem and gave several solutions. Efficient work.

  • Review 169 (2023-11-09 - Rating: 5)

    Excellent customer service and thorough expertise!!

  • Review 170 (2024-05-03 - Rating: 5)

    Great service & professional guidance!!

  • Review 171 (2024-01-11 - Rating: 5)

    Scheduled an appointment online and they showed up right on time. Very professional. Will be using them in the future

  • Review 172 (2025-01-11 - Rating: 5)

    Woke up to the toilets and the tubes backing up and bubbling. Called Benjamin Franklin plumbing and they came out very fast. They were punctual, very polite and professional. They broke it all down and explained everything in detail want they were going to fix everything. I couldnt be happier on how everything went down and how fast they had the repair done. I would 100% recommend this company to anyone!

  • Review 173 (2025-01-11 - Rating: 5)

    Quick and easy service. Ethan and Sergio located the issue easily and were transparent about the options and pricing. Highly recommend

  • Review 174 (2025-01-10 - Rating: 5)

    Benjamin Franklin Plumbing was great! Ethan was did a fantastic job and I plan on using them again!

  • Review 175 (2025-01-09 - Rating: 5)

    I highly recommend Benjamin Franklin Plumbing.Ethan was very polite and professional. He quickly diagnosed the problem and fixed it. He also replaced our kitchen faucet and did a fantastic job.Highly recommend!

  • Review 176 (2025-01-09 - Rating: 5)

    Ethan was very professional! He addressed all of the questions that I had concerning my water heater. He did an awesome job! I definitely will be looking forward to working with him in the future with any plumbing needs that I have.

  • Review 177 (2025-01-08 - Rating: 5)

    Ethan Sanders came today and repaired my toilet and replaced items needed, He did an excellent job, very knowledgeable and friendly, he made me aware of items needed and cost. I Recommend him to anyone needing plumbing work for your home..

  • Review 178 (2025-01-07 - Rating: 5)

    Sergio and Craig arrived promptly after calling beforehand. They assessed the problem quickly and offered clear solutions, a specific timeframe for completing the work, and a detailed estimate—in a friendly and professional manner. I am happy that I called Benjamin Franklin Plumbing.

  • Review 179 (2024-07-29 - Rating: 5)

    Dillion

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