Horizon Services - Air Conditioning, Plumbing & Heating

Photo of Horizon Services - Air Conditioning, Plumbing & Heating

Located in Windsor mill, Maryland

Address: 2607 Rolling Rd. #201, Windsor Mill, MD 21244, United States

Phone: +1 410-883-7133

Rating: 4.8

Services

  • Online estimates
  • On-site services
  • Repair services
  • Appointment required

Categories

  • Plumber
  • Air conditioning contractor
  • Air conditioning repair service
  • Air conditioning system supplier
  • Boiler supplier
  • Furnace repair service
  • Heating contractor
  • HVAC contractor
  • Water softening equipment supplier
  • Water treatment supplier

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-12-10 - Rating: 5)

    I recently had the pleasure of having Horizon Services team, Lloyd, Bobby, and Jimmy, install a new HVAC system in my home, and I couldnā€™t be more impressed with their service! From start to finish, their professionalism, expertise, and attention to detail were exceptional.Together, they worked efficiently as a team, and their communication throughout the project kept me informed and reassured.The system was installed flawlessly, and they left my home spotless, showing great respect for my space. I wholeheartedly recommend Lloyd, Bobby, and Jimmy for any HVAC needs. Their top-notch service truly sets them apart!

  • Review 2 (2024-10-07 - Rating: 5)

    I donā€™t even know where to start this review. I am so impressed with the workmanship, the professionalism, the attention to detail, the mannerism, the knowledgeā€¦I could go on and on.Hats off to the entire team. From everyone at Horizon that ever called me for a HVAC seasonal inspection, Mike and his excellent consultation, Steve the Tech Supervisor, to Juan, Hugo, and Misael Horizonā€™s Technicians for a phenomenal install experience. I could not be more pleased with the outcome. You guys are above the restā€¦. Keep up the great work!*Before and After photos

  • Review 3 (2024-11-17 - Rating: 5)

    Horizon Services has been maintaining my HVAC for years. My system was 20 years old and well past the normal lifespan, so I was on ā€œborrowed timeā€. James Brooks, the tech who performed the heating system check was very thorough and discovered breeches and a crack in the heat exchanger, which meant it was time for a new system. He provided me with photos as well. Horizon sent a consultant the next day to evaluate my home and guide me through my options. The consultant, Sara Goodman, was pleasant and knowledgeable. She was not at all pushy and patiently explained HVAC concepts and aspects of the different systems such as tons, SEER, state laws, warranties, price guarantee, etc. She told me what to expect during the removal and replacement of my furnace and AC system. Horizon would have been able to install my new system the next day if I had been available. We scheduled it for Saturday (today) and the team of Hugo, Juan, and Carlos were on time and clearly very competent. They spent the entire day diligently working. They were respectful of my home and did an exceptional job. They replaced not only the furnace, AC, and compressor, but also the refrigerant lines, gas fittings, breaker, PVC drain pipes, condensate pump, electrical switch and dropdown line to the compressor outside. They also replaced and leveled (with gravel) the pad for the compressor. They had to enlarge the hole in the wall to the exterior and filled it with foam inside the wall, silicone on the interior, and concrete patch on the exterior. After the systems were installed and they had cleaned up, they tested them and then explained the work theyā€™d done and how to use and maintain the new HVAC system. I highly recommend Horizon Services.

  • Review 4 (2024-12-24 - Rating: 5)

    Our 30+ year old heating unit gave up the ghost on Sunday; with it being just a couple of days before Christmas, I wasnt very optimistic about having heat again anytime soon. Horizon responded the very next morning to a request for an estimate and on Christmas Eve sent a team of men out to install a completely new heating and cooling system. Lloyd, Bobby, Gus and the others were all very polite, professional, and responsive to questions. They put in 10+ hours of hard work. Two days after our system went out we are all good!

  • Review 5 (2024-10-26 - Rating: 5)

    Update 10/2024My father passed in August and that same week my HVAC (Air Conditioning) went up. No haggling, no sales pitch, they asked what we wanted, measured the house, and fit us for the perfect unit. We went 1 size up just to give us a better system and upgraded the duct work. They delivered on their promise, our house is ALWAYS the perfect temp all day moving from Summer to Fall so far. Fast forward to October and my water heater was a concern due to its age. I went and got a dozen quotes from larger companies to family owned and just to see what Horizon could do I called and had Tyrone stop out to take a look. He asked a few questions, looked at what we had and asked where I was with the budget. I shared quotes I received already and told him where Iā€™d like to be. He was able to match the median cost to replace AND got us a warranty parts and labor. They really do come through on emergency or preventative maintenance and they have a customer for life!7/2024My father is on a fixed income and has been in and out of the hospital for months. He asked me to help clear some drains in his home that are slow or clogged. He used to clean them himself, but they would quickly become clogged again. After reading the reviews and seeing their specials on drain cleaning, I knew they were the right company for the job.Scheduling was simple over the phone and Gavin and Cedon came out next morning not just on time but early! What originally could have been an expensive repair, they were able to identify and fix the clogs in both drains and spent some additional time snaking and cleaning some more just to be sure there would be no build up over time after they left. They were extremely polite, friendly, and without a doubt knowledgeable and made sure to let us know exactly what they needed to do and how much time they needed.It can definitely be a difficult decision to choose the right professional when you havent used them before and are unsure how much it could cost you, but there were no hidden fees, everything was explained up front, and they made sure they left everything in better condition than when they found it.Thank you so much and we will definitely be calling again next time we need any HVAC or plumbing services!

  • Review 6 (2025-01-07 - Rating: 5)

    Rico and Edward did an exceptional job on installing my new home comfort system which included a furnace and air conditioner. I have been using Horizon since 2015 as my HVAC provider. They have been doing AC tune ups and heating checks year round since then. My system finally was ready to be replaced. They came out the next day after signing the contract to replace the system. Great service. Will continue using them for many more years.Thanks Horizon.

  • Review 7 (2024-12-24 - Rating: 5)

    Thanks Horizon Services for the top notch service your team always provides! The entire process of replacing my HVAC was as seamless I could have hoped for and experienced. The initial estimate completed by Chuck was an ease. He took the time to walk me through all my options and answered all my questions, ensuring I understood all aspects of the process. On installation day, Rico and Khalil were on time and very professional. Prior to beginning the install, they took time to thoroughly explain the replacement process and ensured I had no questions or concerns before they began. They worked quickly and efficiently. Once the work was completed, a post installation walkthrough was done for my general knowledge and understanding of the new equipment. Thanks again team for making this entire process as painless as possible!!!

  • Review 8 (2024-11-20 - Rating: 5)

    I couldnt be happier with my new heater and A/C unit that was swiftly installed by an amazing crew! They were incredibly professional, timely, and informative throughout the entire process. Over was exceptionally knowledgeable, ensuring I understood every step of the project and answered all of my questions. Kahlil and David went above and beyond by working on extra lines on the side of my house that werent part of the original project, making the final product look absolutely perfect. Im so thankful for their hard work and dedication to excellence. I highly recommend this team for anyone needing similar services!

  • Review 9 (2024-10-17 - Rating: 5)

    When my water heater conked out yesterday, I called our usual HVAC company and they quoted me an amount to replace it that was a lot higher than I imagined. Then I called Horizon, whom we had worked with in our previous home, and their quote was SIGNIFICANTLY lower (over$1,500 less). Mr. Tyrone Couser returned the following morning to remove the old unit and install the new one, which he did flawlessly and even left my basement cleaner than before. He was friendly, pleasant, professional, and informative and I am very pleased with the service we received.

  • Review 10 (2024-11-16 - Rating: 5)

    Horizon has get my heating and air conditioning unit fine-tuned and running smoothly. Yesterday morning, my heating unit was blowing cool air, and that was a ā€œno-go ā€œ for a brisk fall start. I called Horizon, and Nicholas M. was at my home within the hour. He was professional and courteous, and he promptly went to work. After running the diagnostic, he took the time to explain the issue with my system. He was also very patient with me because he realized I was working from home and juggling meetings. Within the hour, my home was warm and cozy again! I recommend Horizon Services to my family and friends. They do a fantastic job and I have confidence in the work they do!

  • Review 11 (2024-11-02 - Rating: 5)

    I highly recommend Horizon services. I had a leak under my sink that turned into a bigger job. My house is old and I had bigger issues with my plumbing than I thought. Darryl Anderson was my technician and he was amazing! He walked me through step by step of every issue and his process. He was very kind and honest which I really appreciate!! Everything works perfectly now. He went above and beyond expectations. Thank you!

  • Review 12 (2024-12-21 - Rating: 5)

    Horizon is probably the best company we have ever used for plumbing problems. Everyone we spoke to was nice, efficient, and extremely helpful. The plumber, Willie, who came to our house was the best plumber weve ever had. He was knowledgeable, explained everything to us and worked a long hard job without a helper. He was also the bestest and most pleasant plumber we have ever met . We recommend Horizon and Willie to anyone needing plumbing services. We also hope Horizon gives Willie a holiday bonus and rewards him with a good raise, too. Thanks to both Horizon and Willie. You are the best!!Marcia and Stephen Greenfield

  • Review 13 (2024-11-04 - Rating: 5)

    As promised I received a phone call informing me of the technicianā€™s arrival time which was within the time frame promised. Gavin was friendly, knowledgeable and pleasant to deal with. He explained his decisions about how to approach the blocked septic line and proceeded methodically. He cleared the line within 30 minutes and then blew out the line s second time to insure that I was clear. The cost was VERY REASONABLE. Great value for the service. AND there is a one year warranty on the service. HIGHLY RECOMMEND!

  • Review 14 (2024-10-24 - Rating: 5)

    Tyrone and his team of was quick fast and professional the only company out of three that found the problem and fixed it new water heater pipes fixed and hot water. Will use Horizon again

  • Review 15 (2024-12-03 - Rating: 5)

    Our technician, Kevin, most certainly exceeded our expectations. I highly recommend Horizon Services, particularly with any issues you my be having with your heat pump.Kevin was prompt, respectful of property, very thorough, and gave us an education regarding our heating and cooling unit that mo one has ever taken the time to do before. Hr even provided photos of the inside of the unit AND explained in plain english what the problem was and what we could expect going forward! We are satisfied customers!

  • Review 16 (2024-12-21 - Rating: 5)

    I have been using Horizon Services for my AC and heating tune-ups for years; as well as other plumbing services. I have never had an issue with any of their services or technicians. The most recent services were done by Kevin Chavez-Arriaga. For the AC tune-up this past summer, he washed down the outside unit; I didnt know what was even possible. He also asked for vinegar to use on the inside unit, all the while telling me things I could do to prolong the life of my unit. He recommended the 5 filter and told me the benefit of using those. He is very pleasant and professional, and takes his time working on the units. As a homeowner, that is greatly appreciated.

  • Review 17 (2024-12-18 - Rating: 5)

    Ben did an outstanding job with my system. He was kind, professional, polite, and extremely knowledgeable. He helped me maximize my system in ways I didnā€™t even know I could. I had no idea that I had a heat pump, and he took the time to help me utilize this. My system is running before than ever before thanks to Ben. I will continue to be a customer for years to come.

  • Review 18 (2024-09-15 - Rating: 5)

    The service technician that came to my house name is Ben. He deserve A+ on his performance every time he comes to my home he always do a excelente job, because of employees like him I am glad I went with Horizon and not BG&E.

  • Review 19 (2024-12-06 - Rating: 5)

    Ive never worked with a company that so exceeded my expectations in every way. Every single person Ive interacted with from the scheduler to the install crew were friendly, professional, thorough, and concerned about leaving our home clean and comfortable.In a short span of time, we had to have one heater repaired and a second replaced. We requested an appointment through Horizons website and were contact to confirm the appointment right away. We were even proactively offered an earlier time slot when one came available. The technician was great and explained what was going on with our heater with just the right amount of detail (hard to accomplish, Id think) and demonstrated it for us. After ordering the part we needed, he installed it and made sure everything was working safely.In the meantime, our second heater had also stopped working. The same technician was able to diagnose the problems and make recommendations on the same visit. We elected to purchase a new system in that case, since that unit was admittedly on its last legs. A representative was out to the house on the next day to estimate what wed need. He gave us several good options, explained the benefits of each, and I never felt like he was pushing us to choose anything unnecessary or more expensive than we needed.The new system was installed the next day. The entire crew were friendly, knowledgeable, and you could tell they were really working together to solve any problems that came along.This was not the first HVAC company Ive dealt with as a homeowner, nor the first making major repairs. Needing to fix a heater on one of the coldest weekends of the year so far is something I dreaded. I was really happy with Horizons people and and their work and, although I dont want to be needing repairs anytime soon, I at least know who to call!

  • Review 20 (2024-12-03 - Rating: 5)

    Lloyd Gus and Bobby came today December 3rd and replaced my entire heating system. They were on time, efficient and very thorough. They explained everything they were going to do and after they finished walked me through the brand new setup. I am very pleased with the work Horizon Services provided. Would highly recommend this company.

  • Review 21 (2025-01-04 - Rating: 5)

    This is the number 1 place to go for HVAC services. Friendly customer service & multiple call backs for updates on scheduling & eta on tech arrival to my home. Larry was quick, friendly & informative on what was needed for my heat pump. Thank u to all for getting my unit running again. Very cozy here now!

  • Review 22 (2024-10-14 - Rating: 5)

    I am writing to express my utmost satisfaction with the recent services provided by your company in installing a water heater and furnace at my residence. The professionalism and efficiency exhibited by your employees, Bobby and Lloyd, were truly commendable.Their attention to detail and expertise in their work was evident throughout the installation process. Bobby and Lloyd displayed a high level of skill and professionalism, ensuring that the installation was completed flawlessly and in a timely manner. I was particularly impressed by their problem-solving abilities and dedication to delivering top-notch service.I am delighted with the results of the installation, and I am confident that the quality of work done by Bobby and Lloyd will contribute to the optimal performance of both the water heater and furnace. Their friendly demeanor and willingness to go above and beyond to meet my needs further reaffirms my decision to choose Horizon Services for this project.In conclusion, I would like to extend my gratitude to Bobby and Lloyd, as well as the entire Horizon Services team, for their exceptional service. I am more than satisfied with the outcome and would not hesitate to recommend your services to family and friends.Thank you once again for a job well done.Warm regards,Melanie

  • Review 23 (2025-01-07 - Rating: 5)

    The Technicians who handled the installation were phenomenal. They were courteous, professional and took time to explain what they. Big shout out to Overs, Rico and all the other team members that assisted

  • Review 24 (2024-11-19 - Rating: 5)

    Ben did great and was very knowledgeable. Within minutes he diagnosed our issue and determined that it was time for a new system. Chuck came the next day to show us the different options that would best fit our home and on the third day Joey and his team did the install of our new furnace and AC. Itā€™s so nice to have heat again! The Horizon team did excellent.

  • Review 25 (2024-12-07 - Rating: 5)

    The technicians who installed my heating unit were exceptional. They were professional, courteous, and attentive to my needs. I have no complaints about their work. I highly recommend them to anyone considering heating unit installation.If you need a heating unit installed, please contact Horizon Heating. They have a team of skilled technicians, including Joe, Jimmy, Bobby, and Lloyd, who are dedicated to providing exceptional customer service.

  • Review 26 (2024-11-12 - Rating: 5)

    This was the second time Reginald came out to unclog my main drain, both times his service and professionalism was above expectations. Wet wipes are not to be flushed down the drain!!šŸ¤¦šŸ½ā€ā™‚ļøHorizon Services are BY FAR the cheapest and professional service in town. I highly recommend them. They also honored their one year warranty. Thank you Reginald. šŸ‘šŸ½

  • Review 27 (2024-07-18 - Rating: 5)

    My experience with Horizon was great from start to finish. Our system was over 20 years old and just not keeping up with the early summer heatwave. Todd came to the house, explained the equipment, process and installation, while keenly listening to my concerns and fielding questions. I had recently had a negative experience with another company so Todd spent extra time ensuring I was comfortable with the purchase. The next day installers arrived at the house. Joe and Joe team are the best. Great guys, attention to detail was amazing and they put up with all my crazy questions! These two guys spent 12+ hours at my home on a Sunday! Super grateful for their work and would highly recommend Horizon over any other service.

  • Review 28 (2024-12-02 - Rating: 5)

    Great work, was available on a Sunday, arrived and completed the work same day. I was frustrated because the previous owners of the home had some real shoddy work installed and the technician (Ben I think?) went above and beyond to make it right. He also understood that we werent thrilled by the scope of work necessary to replace a humidifier, and he suggested we could just remove the unit rather than upsell me on a product I didnt really want/need and I respect that so much. I will definitely recommend Horizon to others in the area

  • Review 29 (2025-01-06 - Rating: 5)

    I had a pretty bad clogged drain. Horizon sent someone out the same day who did an excellent job and the price was very reasonable. I am extremely pleased with my experience. I will call them whenever I need a plumber!

  • Review 30 (2024-11-08 - Rating: 5)

    The service was great. The young man came in, put his shoe covers on, and went right to work. Explained everything he was going to and checked everything out. Nice and friendly. Great service. Will definitely follow up next yr to continue to maintain my unit.

  • Review 31 (2024-12-11 - Rating: 5)

    Tyrone was exceptional!! He explained everything I needed to know and answered all of my questions patiently and professionally. Highly recommend you call Horizon and ask for Tyrone. Horizon also had a better price and warranty than their competitors.

  • Review 32 (2024-11-10 - Rating: 5)

    I made an appointment online late last night. I spoke with 2 extremely friendly, professional woman this morning. One was in the office and one worked for dispatch. I was told the technician would be out around 2:10. A very nice drain specialist, named Gavin, arrived about 1:50. He was nice, friendly, knowledgeable, professional, and very informative. He unclogged my drain in a very short period of time. Also, he was very nice to my 2 big dogs, a Rottweiler, and a Belgium Malinios. Once before I used Roto Rooter. I am now a Horizon follower for sure.

  • Review 33 (2024-12-17 - Rating: 5)

    Technician Jarrett arrived today and performed a winter heater tuner. He was very professional and informative and his service was exceptional. Horizon should be proud to have such a dedicated employee that represents its company and himself with the utmost integrity. Superb job!

  • Review 34 (2024-07-13 - Rating: 5)

    The HVAC technician exceeded my expectations. He was prompt, knowledgeable, and quickly resolved the issue with my air conditioning unit. He took the time to explain what was wrong and made sure everything worked properly before leaving. I will be using Horizon for other services.

  • Review 35 (2024-10-29 - Rating: 5)

    Omar, the Technician, recommended replacing older parts and meeting with a consultant to discuss options. His explanation for the recommendation was extremely clear and sensible. He was very polite, competent and helpful, and I appreciated his excellent service.Sara Goodman, the phenomenal Consultant who met with me to tell me about Horizon, briefed me on the services offered by this incredible company. After familiarizing herself with my HVAC system, we discussed options to replace my furnace. Her visual presentation was very informative, her spoken presentation was professional and brilliant, I purchased what Iā€™m convinced are top of the line services and equipment, and I know Iā€™m in the best hands!Over Zelaya led the team with Ross and Kahlil to install the new furnace and they did a superb job. They worked competently and diligently, and were extremely polite, removing the old equipment spotlessly and carefully, while the new equipment was then installed perfectly. When they completed their work, they walked me through the new system to show me how it all worked. I could not have asked for a more excellent job!

  • Review 36 (2024-12-27 - Rating: 5)

    Our technician was professional, quick, and very quiet. He maintained our HVAC, changed the air filter, and was ready to leave before we knew it. Great job, Horizon!!!

  • Review 37 (2024-11-15 - Rating: 5)

    I have called Horizon for many services and they never cease to be on time, professional, and knowledgeable! I cannot recommend their services enough! Peace of mind is priceless! Each technician is polite, tactful, and makes sure you understand the processes and the installation that you are receiving! The company has always been personable and stands behind their products and people!

  • Review 38 (2024-11-12 - Rating: 5)

    Horizon was one of the best reviewed plumbing contractors in the area that had immediate availability when I needed it. My technician, Calvin, was professional, knowledgeable, and dove right in upon arrival. He kindly taught me several things during his visit as well. 10/10 recommend.

  • Review 39 (2024-10-13 - Rating: 5)

    REALLY great service call with Gavin today for a clogged kitchen drain. He arrived right at the appointment time, had everything he needed to complete the job, he handled a challenging clog like a pro, cleaned up beautifully after the job and was just generally a great guy to spend time around. Iā€™d recommend working with him unconditionally. Thanks Gavin for all your help today!

  • Review 40 (2024-09-19 - Rating: 5)

    Bob Plumber provided Excellent service! Very professional and thorough. Researched above and beyond the expected to insure my programmable thermostat was optimized for the best efficiency. I am very grateful to have met him and have him as my technician.He processed my next year renewal contract while he was still here.I will look forward to have him return for my next service.

  • Review 41 (2024-10-09 - Rating: 5)

    I have had my heat pumps serviced by Horizon for about ten years. My most recent service was done by a technician named Ben. He was very courteous and pleasant. Ben checked out both of the units and gave me recommendations. He also made adjustments with the settings to address my concern about noise. Ben explained what was done in a very detailed but understandable manner.

  • Review 42 (2024-09-02 - Rating: 5)

    Chad did a fantastic job taking care of replacing my outside water spigot that would not completely shut off. He took his time assessing the problem and explained his findings and a solution in easy to understand terms. Chad is very knowledgeable, patient, courteous, and customer friendly. He enjoys the work that ge does and it shows in the outstanding service that he delivers to customers.

  • Review 43 (2023-11-18 - Rating: 5)

    Rico, Carlos and Hugo did an absolutely phenomenal job, they really took their time to make sure everything was neat and clean, and looking professional. They were friendly, informational, and showed amazing customer service. Hands down the best appliance service we have ever had in our home!

  • Review 44 (2024-05-04 - Rating: 5)

    Iā€™m so happy with my new HVAC system, and the installation was so nice and neat. Tim Walls was the lead on the installation team and he was incredibly thorough. He made sure to walk me through using the entire thermostat, as well as an example of what to do when a message shows up related to a potential water issue and how to take care of it. Additionally, he removed unnecessary filters that I had in vents on each floor (not part of the job). I highly recommend Horizon and Tim!

  • Review 45 (2024-09-26 - Rating: 5)

    Gavin was AWESOME! Very polite, explained the whole ordeal to me as a new novice homeowner. Was quick, efficient, cleaned up (as much as he could), and very personable making it a comfortable experience. If it did, God willing it doesnā€™t happen again, but Iā€™d appreciate his service any day of the week!

  • Review 46 (2024-11-01 - Rating: 4)

    Mostly good experience. Toilets and tubs in both my bathrooms stopped draining. Horizon was able to get someone out within 24 hours. The customer service was great when scheduling the appointment and the service itself was satisfactory. The plumber who came wasnā€™t very personable (kinda just seemed like he was on auto-pilot) and didnā€™t do a great job explaining things such as my overall options, price changes, or paperwork I had to sign. That said, my tubs and toilets seem to be working fine now so, like I said, satisfactory. I donā€™t see this a reflection of Horizon as Iā€™ve had a much better experience from them in the past, but more of a one off from someone who deals with crap all day.

  • Review 47 (2024-11-21 - Rating: 5)

    Mr. Tyrone was informative and efficient from start to finish. He diagnosed my water heater problem on a Tuesday evening, and was gracious and understanding when I opted to get a second opinion before moving forward with the service. He installed my new water heater on Thursday within 3 hours, and was very professional.

  • Review 48 (2024-09-18 - Rating: 5)

    Kevin is a well mannered, intelligent, knowledgeable and professional technician. He explained in laymans terms what was done for the furnace check up and his recommendation for the 20x25x10 filter made sense- only change once a year! Less work for me! Most importantly he listened - sensor placed in better location without damaging the new doorframe.Very satisfied overall with Horizon Serviceswith our furnace installation and advice on electrical panel. Much appreciated ! Keep up the good work.Will continue to use their services -

  • Review 49 (2024-09-30 - Rating: 5)

    Johnny & Santos were pleasant & professional..They repaired & replaced the gas line for my fireplace.They tested all necessary items after the repair & explained what they did after job was complete.

  • Review 50 (2024-12-23 - Rating: 4)

    Despite a series of ear;ly-morning snafus and misdirections, my service was absolutely outstanding in every way. My tech arrived and proceeded to do a routine inspection of my HVAC system. He actually took the time to explain what he was doing and why it was necessary. Im very satisfied with this service and will continue to use it in the future.

  • Review 51 (2024-11-23 - Rating: 5)

    Rob Plummer was my tech. He was on time, friendly and knowledgeable. He made sure I was aware of pricing and the entire process he went through while working on my HVAC unit. I am very satisfied with the service I received.

  • Review 52 (2024-11-26 - Rating: 5)

    Darryl was fantastic with getting everything setup, and working with us to get the best possible fix. Made the process quick and convenient. Would Highly recommend the company and him to anyone.

  • Review 53 (2024-11-17 - Rating: 5)

    Technician showed up for appointment on time, sent preceding notie he was on his way, resolved the drain back up issue for my tenant, called me when job completed w/summary and took payment over phone since that was my request. Price was 1/3 cheaper of what I previously paid for drain cleanout. What more can I say? Def use Horizon again!! They were great! Jan in Baltimore

  • Review 54 (2024-10-26 - Rating: 5)

    Brandon was the technician that came to my house to service my heat pump. Brandon was not only extremely very professional but very thorough. We found that my 25-year-old heat pump was needing to be replaced. He set me up with a Horizon sales representative, which showed up on the same day. I would highly recommend Horizon services.

  • Review 55 (2024-11-11 - Rating: 5)

    I recently had Horizon Heating, Cooling, and Plumbing take care of some work at my home, and they did an exceptional job! Their team was professional and thorough, and Rob P., the second technician on the job, was especially outstanding. I truly appreciate their service and would highly recommend Horizon to anyone in the area who needs quality heating, cooling, or plumbing support. Thanks, Horizon, for a job well done!

  • Review 56 (2024-12-15 - Rating: 5)

    Omar Muriel was great! He obviously knows what hes doing and was very respectful of our house and conducted himself in a very professional manner. I would definitely recommend Omar and Horizon Services.

  • Review 57 (2024-10-02 - Rating: 5)

    Horizon is always amazing. We have never had a single issue they couldnā€™t fix and are always so polite and professional. John Wontrop is always our go to guy, heā€™s always simply the best at his job. John is always a pleasure to talk to and handles everything thrown his way perfectly! 10/10

  • Review 58 (2024-09-03 - Rating: 5)

    Ben was very professional and explained all the issues with our current system including the initial issue. We have requested that he be the person to return to make the approved repairs that need ordered parts. He was able to quickly identify the current issue with our system and make a quick repair.

  • Review 59 (2024-08-10 - Rating: 5)

    Had used Horizon before for a boiler installation, first time using them for a plumbing repair. Took advantage of a drain cleaning special they were offering. I got a call from them the day before the scheduled repair appointment, letting me know they were able to get me an appointment that same day (one day earlier) which was nice. The tech Reginald was fast and efficient with the repair

  • Review 60 (2024-10-27 - Rating: 5)

    Technicians went above and beyond installing and troubleshooting new air unit. Very tolerant of our dogs and all nice people. 10/10.Update: water heater failure, Mike made space for us and took care of diagnosis almost immediately. Two services with horizon and two great experiences.

  • Review 61 (2024-10-02 - Rating: 5)

    The crew did a great job on a big job today. They were polite, considerate, and addressed all our concerns. They also did a good job explaining how the system worked and what regular maintenance we should do to keep it operating properly. I would definitely recommend them.

  • Review 62 (2024-12-22 - Rating: 5)

    Our technician Omar was incredible. He was polite and extremely knowledgeable about hvac systems. I would definitely use horizon again.

  • Review 63 (2024-12-23 - Rating: 5)

    My technician Willie Gordon was friendly, knowledgable, and skilled. He came to my house on his day off, two days before Christmas to make sure my family and I had a working water heater for the holidays. I am extremely grateful.

  • Review 64 (2024-11-06 - Rating: 5)

    Today I had my system serviced. The technician was very good.Explained everything to me took his time and now I feel very comfortable with my system. Last year, the technician was here for 15 minutes and left said everything was fine.Today was an entirely different story.He went over everything cleaned everything and now im very comfortable with the fact that my system is going to work well this winter. Thank you.

  • Review 65 (2024-04-18 - Rating: 5)

    We had a wonderful experience with Horizonā€™s team! We started smelling something musty from our air vents on Sunday night. We called Horizon and scheduled a tech to come the next day. Our tech, Shawn, arrived the next day exactly when expected (they provide live tracking so you arenā€™t surprised!). He was kind and knowledgeable. He checked out our system, which expertly has mold or mildew growth in it (it was 38 years old!!). We decided it was time to replace (obviously), so Shawn called his people and scheduled a consultant to come to our house the same day to look at our space and go over all the options. Todd arrived about an hour later and spent almost 3 hours with us, making sure we understood every option - both for systems and financing. He didnā€™t leave until he was sure we felt secure with this big decision, and even called me back at 8:30pm to go over one more question. He also scheduled our replacement for the very next day!The next morning our team of three arrived promptly (Adrien, Gianfranco, and I feel terrible that I canā€™t remember the third personā€™s name!!) They were traveling over two hours in rush hour traffic from a different region and were extremely apologetic for getting here just 15 minutes later than planned. They explained everything theyā€™d be doing, placed protective carpets and drop cloths down to protect my home, and got right to work. They worked ALL DAY. At one point one necessary part or tool was missing and they were able to call in and have someone come drop it off within the hour. In the meantime they shifted to something else so they didnā€™t lose any time.All three techs were kind, respectful, friendly, and efficient! They explained what they were doing, gave frequent updates, and got all the work done without having to disturb any part of our home. Our consultant has suggested they may have to cut and access hole on part of our ceiling, but they were able to make it work without doing that.When they were finished, they cleaned everything up so well that youā€™d never know anyone had been there. The new system is a dream compared to our old one and the house immediately felt cooler and cleaner!This was the biggest purchase my husband and I have ever made and weā€™d been dreading it since we moved into this house with such an old system, but Horizon made the process so seamless and stress free!!

  • Review 66 (2024-11-15 - Rating: 5)

    Our Horizon technician, Stuart is amazing. He was very polite and knowledgeable. If there were more stars to give, he certainly is worthy of them. Good job Horizon!

  • Review 67 (2024-09-21 - Rating: 5)

    Very happy with the installation of two systems. Work performed professionally and made sure that we as the homeowners were informed on the installation and operation of the new systems. The crew was very courteous and cleaned up such that we could not tell there was any major work done. Outstanding job!

  • Review 68 (2024-08-16 - Rating: 5)

    Reginald was professional and thorough. He completed the job efficiently. I was impressed by the process. I was initially scheduled to have the work done on a Saturday, but was told I would be on a list in case an opening came up before. It was a pleasant surprise when I got a call on Friday asking if I wanted someone to come out a full day earlier.

  • Review 69 (2024-09-22 - Rating: 5)

    James (JB) was an excellent technician! He arrived early, was super friendly, and made the whole visit quick and easy. Even put a little note on the heater showing the direction the filter should go (wed been putting it in upside down before...oops!) So grateful he could come out on a Sunday, which is the only day of the week were not running all over.

  • Review 70 (2024-11-12 - Rating: 5)

    Excellent experience. Andres came out and went above and beyond. Called for a oil furnace and he saw we had a heating pumping system. Found out that it was set up wrong and not connected and saved us tons of money and also kept my family safety in mind. Was able to point out the lack of safety features on our old oil system that could have put me family in harmful position had it failed. Thanks!

  • Review 71 (2024-11-03 - Rating: 5)

    I contacted Horizon to work on my clogged kitchen sink and disposal system. Horizon coordinated a convenient time for me and contacted me forty minutes before arrival as a heads up. William was very professional and diagnosed the problems, and he took care of everything. He was excellent in providing suggestions for what I could look for if a similar problem arises in the future. Very satisfied with the entire experience.

  • Review 72 (2024-12-05 - Rating: 5)

    Please use Horizon. We are now in a lot of trouble thanks to both a plumbing issue & in part, using a different local company for our furnace a couple years prior that was not very prudent, but Horizon has not just done good work for us for a fair price (& they arenā€™t done yet), but has also been very kind & empathetic to my family at a difficult time. Ben came back at 6pm tonight after having already been here for hours earlier to do the furnace repair side of the work, just to explain to me what had happened today, as I wasnā€™t here & my elderly mother was panicking (over something that wasnā€™t their fault at all). They were so kind when I called them in a tizzy & insisted on sending Ben back out; when he came, he spent probably at least 45 minutes doing nothing but going over something that heā€™d apparently already had to do once today and answering my, what Iā€™m sure were ridiculous, questions, while also easing my mothers and my minds a bit. Weā€™re still in a still in a predicament, but thatā€™s life, & theyā€™re doing all they can to help. Ben wouldnā€™t leave until he felt confident we were okay, & charged us nothing. This was our first time using Horizon, & I already appreciate them very much.

  • Review 73 (2024-09-24 - Rating: 5)

    My hot water heater needed replacement. After getting estimates, I went with Horizon Services. The technician (Chad) arrived on time to assess the situation. He was very knowledgeable and explained everything thoroughly so that I understood. I appreciated that level of courtesy and respect. He came the next day to install the HWH. I explained the trouble I was having with keeping the water hot. He did a few tests and explained to me the issue was the hot/cold mixer. After installing the HWH we agreed the hot/ cold mixer had to be replaced. Chad came the next day to fix that problem. Thank you so much. Everything is working well. Shout out to the manager (Will) for showing up to help out. Awesome job guys! Customer service was A+ on all levels.

  • Review 74 (2024-12-13 - Rating: 5)

    Stuart Brown was my technician, and he did an excellent job keeping me informed throughout each stage of the HVAC check up. He is extremely knowledgeable and took the time to educate me on the best practices for maintaining my HVAC system at peak performance.

  • Review 75 (2024-06-27 - Rating: 5)

    Apprehensive at first the technician was thorough in answering our questions which was not done several times as we searched for the best company to help us with our water heater. Been searching for 3 weeks! RESPECT is Everything to my husband and myself. We got NONE as we searched for help from other companies. This technician was Very respectful and this is rare. Talking to us and NOT at us as he explained our situation and options. He took his time to explain in laymans terms what would be best for us to do about our situation explaining along the way. He was Patient, kind and spoke to Both of us as if we were family as he made suggestions on what needs to be done to get us up and. running again. Weve been talked down to and always feeling insulted and overcharged as a elderly male and female and minority. Giving us smug looks as they looked down on us. Nine times this happened in my journey of finding in finding that right technician. That You need me and I can mistreat you as I please. You are at my mercy. What can you do if I overcharge you old people attitude! I looked in the eyes of the technician and found respect for us as people. Over 65, We are still interested in KINDNESS towards our needs. We in the end were able TRUST the choices we were able to settle on. It all took less than an hour to get an appointment, provided the best solution possible and ALL questions were patiently answered. This was Completed beyond satisfactory and beyond our expectations! Wonderful experience! Thank you!! Stay tuned!

  • Review 76 (2024-12-22 - Rating: 5)

    I had a new furnace installed by Khalil and Santos. They worked quickly and, when finished, did a great job explaining the whole installation to me, as well as how to use the new thermostat. I highly recommend these technicians!

  • Review 77 (2024-08-14 - Rating: 5)

    Santos went above and beyond our expectations with his crew when he installed our new air conditioning system, including troubleshooting in numerous problem areas and providing a wonderful working relationship with us. We would highly recommend him to anyone needing a new air conditioning system. Todd Warren, the comfort consultant, also did a very thorough job of identifying problem areas in our old system and bringing in another technician To evaluate the situation. He also did a great job explaining the different tiers Of price, energy, saving, etc., so that we understood which one to choose.

  • Review 78 (2024-12-03 - Rating: 5)

    We scheduled online for a blocked sink and bathtub. They called for details and scheduled within 24h. Reginald came the next day was very knowledgeable and fixed the block in less than 1h. Highly recommend the services.

  • Review 79 (2024-10-24 - Rating: 5)

    Very responsive and timely service to help us deal with a potentially major water issue with a broken outdoor hose/faucet that could have resulted in interior damage. Excellent communication and professionalism from the team. Highly recommend!

  • Review 80 (2024-12-17 - Rating: 5)

    Horizon Services technicians are so professional and knowledgeable. They try to find the best way to fix things correctly and most efficiently without charging a lot. I highly recommend using them.

  • Review 81 (2024-07-29 - Rating: 5)

    I wasnā€™t able to be there when our tech Darryl showed up, but my lady said he was very nice and did a great job fixing our issue and even helped us out with another small one too. Itā€™s only been a few hours, but so far our issue has been resolved and seemingly not going to come back thanks to him. We were given about an hours notice before he showed up and he showed up on time. I will definitely be using them again!

  • Review 82 (2024-12-09 - Rating: 5)

    Great job, Rico, David, Edward! Installed new furnace and Hvac system for my house! Efficient, clean work.

  • Review 83 (2024-08-19 - Rating: 5)

    This was the best service I have had. My sir was not working. They came on a Sunday. No extra charge. Larry the tech was professional and very pleasant. It took him only 10 to 15 minutes to fix. I thought it would be at least $1,000. To my surprise it was only $453. They made my month. I will definitely use their service again.

  • Review 84 (2024-09-19 - Rating: 5)

    Horizon provided an excellent product at a reasonable price. From the initial request for a quote to the installation, the entire process took just a few days. Rico, Edward, and Joey, the installers, were highly professional in both their skills and conduct. They thoroughly explained everything and ensured the area was clean before they left. I am extremely pleased with the service from the installers and Horizon.

  • Review 85 (2024-07-25 - Rating: 5)

    The all crews from Horizon were amazing. Chad was so professional and he gave me answers kindly every time when I asked a question. I love the new water heater and he installed clearly and he cleaned everything perfectly after his job done. I love his work today! Definitely I will use the Horizon if I have any concerns at my home. Thank you so much for all your work today!

  • Review 86 (2024-12-12 - Rating: 5)

    Axell, Jonathan and David just spent almost 12 hours installing my new heat pump. Because my place is so small and because of the rain it took much longer than expected. Despite all of this, they remained very pleasant and worked so extremely hard. A lot of it had to be customized and built from scratch. Axell went thru my new system with me and never seemed like he was rushing thru even after 12 hours. Working with Horizon from the get go has been a very easy process, and everybody has been very responsive. I am so extremely pleased And would highly recommend Horizon Services.

  • Review 87 (2024-10-07 - Rating: 5)

    After getting various opinions from other contractors (including BGE) that my heat was fine after suffering high bills and a cold house 2 years in a row, I gave Horizon a call and I was not disappointed!Other contractors would crank my heat on until it hit auxiliary and tell me it was hot. Hot to them was 70Ā° air coming out at auxiliary. Theyd take the service charge money and leave. Not Horizon! They fully checked my system and found the issue. Not only that but Matt was extremely personable and we had a lot in common which made having him in my home delightful.Matt diagnosed the problem and there was a pricey bandaid solution or going with system replacement. Based on the age of my system, I opted for replacement and met with Todd the next day. Also a wonderful guy, had me wondering if a personality test was part of the hiring process. Explained what I was getting, government tax rebates, discounts, and financing clearly.Saturday the crew showed up and installed my new system. They were there for about 12 hours and were unobtrusive beyond the expected sounds of construction. Now I have a sparkly new system that will definitely heat my house this winter. My only comment is that I had to set up thermostat control on my phone on my own. Im tech savvy so it was annoying but doable. I could see it be frustrating for someone not tech-minded though. Nonetheless, 5/5 experience, from troubleshooting to new system in 4 days!

  • Review 88 (2024-10-04 - Rating: 5)

    Horizon AC,Plumbing & Heating are just the best!! Brian , the service technician was very professional! Extremely knowledgeable about the replacement for my gas hot water heater. Very convenient that he had a replacement on the truck. Out with the old and in with the new!! Maybe 2.5hrs later done. Highly recommend Brian and Horizon Services!

  • Review 89 (2024-10-10 - Rating: 5)

    Our experience with Horizon was seamless. From our technician being right on time and him being professional and great to work with. Not only did he solve our problem but he was very knowledgeable and we will definitely use Horizon again.

  • Review 90 (2024-08-07 - Rating: 5)

    Horizon services has truly impressed me! From A/C tech Andres, trouble shooting our 17 year old equipment, Todd the salesman ( who was able to see us an hour later) helping advise us on new, then scheduling install TODAY- NEXT DAY!!Our install team- Axel and Jonathon- were amazing... very thorough, knowledgeable, and took pride in their work.! Thank you Horizon!!!

  • Review 91 (2024-11-04 - Rating: 5)

    Horizon Services always sends out exceptional techs at the time they say they will, which cant be said for every other company in the area. Darryl did an amazing job today for me in Jacksonville, MD. He was a consummate professional while making the process of my hot water heater replacement as painless as possible.

  • Review 92 (2024-01-25 - Rating: 5)

    Horizon Services immediately helped me out of a difficult situation when Stanley Steemer blew out my HVAC system by improperly cleaning my airducts. This occured during the cold snap here in Baltimore, MD. The furnace would not work after the service was completed. Horizon Services was the ONLY company that said they could provide emergency service same day. Omar the technican, arrived 30 minutes after my call and diagnosed the problem. During the airduct cleaning process dirt went into the HVAC motor and the pipes leading into the flue where CO2 goes out the home was totally dislodged. My old HVAC system worked perfectly before the airduct cleaning. Sadly because I had an older furnace, it would have taken weeks before I could obtain a new motor. After obtaining 3 estimates for a new system, I chose Horizon Services for their quick response and ability to install a new HVAC System the next day!!!! And to their word....Ben and Jesse were at my home the next day at 7:30 a.m. The technicans were very professional and provided me with information on the installation process and how my new Lennox System works, how it can be maintained to function at the highest efficency level. A special shout out to Chuck Raynor the sales representative for his transparency and educating me about the 3 HVAC systems to choose, and on the particular one I purchased with the AC unit. I knew exactly what I was buying. My home was without heat for 3 days..when the Lennox furnace turned on on day 3, my home warmed up in 15 minutes. The Lennox system is super quiet...and every room in my home is so comfortable. Thank you Horizon Services, its sales rep and technicans for everything!!!! Below are pictures on my awesome new system!!! OH....BTW...there is a 10 year warranty on the HVAC system..and 10 year warranty on parts and labor!!! If you decide to move, the warranty is transferrable to the new owners!!!

  • Review 93 (2024-12-16 - Rating: 5)

    Top notch. Crew was Edward, Rico and Santos and they were fantastic. It was a big job--full HVAC system replaced and they finished early, cleaned up and explained everything. Highly recommend!

  • Review 94 (2024-10-12 - Rating: 5)

    Horizon Service was great. They came out same day and repaired gas line that was leaking. The technician Mike R was friendly and knowledgeable, answered my my question. Will definitely use this company again. Another loca company no showed for an appointment I had earlier this morning, glad Horizon could come out instead.

  • Review 95 (2024-09-15 - Rating: 5)

    Rob Plummer was my technician today and he was very punctual, very informative. Gave great recommendations for my unit and let me know everything was in working order. Horizon has been great from install to maintenance!

  • Review 96 (2024-09-21 - Rating: 5)

    Omar came to my house šŸ  to service my HVAC. Hes very thorough in his explanation of how the unit should operate as well as explained if a component fails what is the ripple effect of the units functionality. Also, Omar was very professional šŸ‘ and a person who enjoys his craft. I highly recommend him to service your HVAC and definitely will be requesting him for my future Horizon Services needs. Keep up the excellent work, Omar. šŸ‘ŠšŸ‘

  • Review 97 (2024-12-10 - Rating: 5)

    Kevin was excellent. Very friendly and customer oriented. Took the time to visit with us, explained what he did, checked out the system and ensured everything was working properly. Great service!

  • Review 98 (2024-09-26 - Rating: 5)

    Very professional technician. On time and knowledgable. He did a comprehensive review of our water system and solved several issues the same day. Horizon was recommended to me and I recommend them to you.

  • Review 99 (2024-10-30 - Rating: 5)

    Horizon sent Willy (10 Years Experience). He took his time to explain everything and has to come back and finish the job.Very pleased with his knowledge and workmanship!!Decent price for the service from a premium company!

  • Review 100 (2024-09-27 - Rating: 5)

    First, I must say this company knows how to handle their customers. Theyā€™re very attentive and understanding. I was serviced today and a mishap happened, NOT on Horizons end, but when I called, they sent someone out immediately. I met James Brooks, aka JB. He listened to the problem, called his supervisor, Carl Robinson & the two handled the job so well. JB was very patient, hardworking, and informative. Carl too was very patient, considerate, and helpful. They both helped in such a huge way and I am more than grateful! Thank you!

  • Review 101 (2024-10-15 - Rating: 5)

    Horizon service technician Stuart, did an excellent job on my quarterly service! Stuart is friendly, knowledgeable, and provided service with a smile! Horizon is a great company to work with! I appreciate their great customer service and knowledge about the HVAC systems at my home. I will definitely recommend them to my family and friends! Thank you Horizon and Stuart!

  • Review 102 (2024-12-17 - Rating: 5)

    Horizon professionals Rico, Santos, & Edward did an excellent job installing my new hvac system. Very efficient, knowledgeable, and pleasant. Couldnt have asked for a better experience!

  • Review 103 (2024-11-02 - Rating: 5)

    I needed their service last minute & they were able to assist me. The technician was great. He explained everything and took his time making sure we had everything we needed. I would definitely be calling them back.

  • Review 104 (2024-11-13 - Rating: 5)

    Horizon is good HVAC company. Our technician was very thorough and explained everything to us. He took his time and was very patient with my ignorance about the workings of a furnace.

  • Review 105 (2024-11-21 - Rating: 5)

    They were on time and extremely professional and courteous. They not only put our new ottoman where it needed to be they also offered to take our old ottoman wherever it needed to go. Great experience from start to finish.

  • Review 106 (2024-10-04 - Rating: 5)

    AndrĆ© was outstanding! Incredibly professional and amazingly friendly! He explained to me something NO ONE else ever (the last 13 years) did on how to keep the flow from the unit clean. Thank you for a wonderful job to a great price! šŸ«¶šŸ¼šŸ«¶šŸ¼

  • Review 107 (2024-09-24 - Rating: 5)

    I had an appointment between 12 and 4 and called the dispatcher to see if it would be closer to 12 or closer to 4 and they told me closer to 12 but the technician didnt arrive until about 3:30.However, when he did get here he did an excellent job and was very thorough, and I appreciated the quality of his work.

  • Review 108 (2024-11-05 - Rating: 5)

    I purchased my HVAC system from Level heating and air seven years ago. Level has now become part of Horizon. My thermostat stopped working, I called for service Monday afternoon. The service technician John, came out Tuesday morning 8 AM and had it fixed by 10 AM. This included having to go get a new thermostat for me. John was prompt, Courteous, and very professional. The great part is the whole service call was no charge because the system was still under warranty. Thank you, Horizon Services.

  • Review 109 (2024-11-04 - Rating: 5)

    Arrived on time, pleasant, explained everything, asked if we had any questions, and stayed to make sure we knew how to use the products. Mr. Calvin was very professional and easy to talk to. If and when needed we will reach out to Horizon again.

  • Review 110 (2024-10-02 - Rating: 5)

    I had Fall furnace check-up. I was able to use coupon for BOGO - one price for both Fall & SpringHorizon staff member was very professional, on time and job was done in an efficient and timely manner. I was very pleased with the service and scheduling

  • Review 111 (2024-11-28 - Rating: 5)

    The plumber, Mike Ries was great! He explained the problem, what needed to be done. He took care of the problem that the prior plumber did not. I will ask for Mike for my next plumbing issueA+ GREAT!

  • Review 112 (2024-11-22 - Rating: 5)

    Bobby, Lloyd, Jimmy were great. They showed up before 7am and stayed till everything was completed, around 8pm. Very happy with the unit and the install.

  • Review 113 (2024-12-15 - Rating: 5)

    Mr. Malaeb not only exceeded my expectations but more. He was very knowledgeable and went over a few pointers if I should experience this problem in the future. He showed me a few pointers in case thereā€™s a suspicion of a gas leak and what to do. He is the best technician l had and I had many. Thank you Mr. Malaeb. I will request your services in the future.

  • Review 114 (2024-10-08 - Rating: 5)

    I was very pleased with Kenneth Croxtons service visit. He explained everything he did as he was evaluating my furnace.I was happy when he told me that my furnace had been installed well and was in good shape.

  • Review 115 (2024-10-09 - Rating: 5)

    My technician, Kevin, was outstanding. He assessed the situation thoroughly and gave me options to consider. Horizon has onhand inventory of units, parts, etc. and therefore can do repairs much sooner than competitors. Their pricing for my repair was well in-line.

  • Review 116 (2024-09-05 - Rating: 5)

    Horizon semi annual visit was great as usual. Rob P. and Kevin were excellent. They explained what they were doing as they went along. Both seemed to be very knowledgeable about the business, friendly, and courteous.

  • Review 117 (2024-10-04 - Rating: 5)

    Fabulous crew! Santosā€™ crew tackled the replacement of my upstairs HVAC system without any issues. All the technicians were friendly, helpful and took great care to protect my home carpet and furnishings. A+ service!

  • Review 118 (2024-08-01 - Rating: 5)

    Our technician ws knowledgeable, honest, and thorough. He represented his company well and explained the charges for various requests of ours. He explained the pros and cons of the repair option we decided to go with. He ultimately fixed the issues at hand, same day. Fair pricing for a quick and thorough diagnostic and same day repair. Used a discount code from the website. Super happy to be cool again

  • Review 119 (2024-10-18 - Rating: 5)

    We recently experienced a leak in our water system, and Horizons technician responded promptly and professionally. The level of service was exceptional, and as always, their work was completed with the utmost attention to quality. Highly recommend Horizon for any plumbing needs.

  • Review 120 (2024-09-18 - Rating: 4)

    The technician was respectful, knowledgeable, friendlyand very patient.He listened as I question him about what he was doing and politely provided the answers, always smiling. I was not happy when my time was changed twice but, his explanation made me understand the situation better.He is a great technician!!

  • Review 121 (2024-09-24 - Rating: 5)

    James JB was polite efficient and got the job done quickly. He also was very helpful moving things around on Sunday as my husband wasnā€™t here and we had to access the unit. I highly recommend him.

  • Review 122 (2024-12-16 - Rating: 5)

    Rob fixed the issue with our heating the same day. He is very knowledgeable. He also took the time to explain what the issue was and went over and beyond just repair. Thanks Rob.

  • Review 123 (2024-09-24 - Rating: 5)

    Larry did an amazing job. We had an air purification system installed into our air handler. He came out next day, let us know the process, and got right to work. Great company.

  • Review 124 (2024-07-19 - Rating: 5)

    We had an annual cleaning done on our air conditioner. Our tech was very helpful and polite. Answered all my questions and arrived promptly. I would recommend Horizon services to anyone. Ive always had a good experience when dealing with the company.

  • Review 125 (2024-12-30 - Rating: 5)

    Above and beyond expectations ! Very knowledgeable and explained all our questions. They were able to fix our water problem. They turned off the valve and replaced the pipe Job.Well done. Very very expensive Especially for senior citizens!

  • Review 126 (2024-11-01 - Rating: 5)

    Bacary came out to service my heating and ac today. He was wonderful! He explained everything very clearly and he was also very pleasant ! Plus, he fixed the problem.

  • Review 127 (2024-10-22 - Rating: 5)

    I had a leak in my water pipes and it had caused some wetness & mildew.I called Horizon and got an appt for the next day but they contacted me n could do it immediately!The two Technicians came to my house, wore protective booties, n viewed my problem! They told me what they needed to due n the price!They had to search for where my outside water could be turned off n found it at the top of my culdesac!They were very quick fixing my problem and I am sooo happy with their work, n the cost!!All my sincerest thank you to your company n these technicians!!Thank you. Thank youBarbara A. Behr

  • Review 128 (2024-10-29 - Rating: 5)

    Technician arrived in a timely fashion, did what needed to be done. He was very courteous, and I would have no problem having him in my home again.

  • Review 129 (2024-12-05 - Rating: 5)

    The technician that arrived came at 10 p.m. There were several small issues with my over 30 year old furnace and the technician Madj was amazing at sorting out the problems on a furnace older than himself. Since it was quite cold under 32 degrees because of the late night appt. I was warm in my house the same night as the appt.I should also compliment Tony the female dispatcher who called me after I entered a next day appt. online to arrange a late evening appt. for same day so I didnt have to spend another cold night without heat.Horizon is highly recommended for being punctual, priced below other competitors and having such a talented staff that obviously cares about their customers.

  • Review 130 (2024-08-06 - Rating: 5)

    Received a consultation and proposal from Horizon (Mr. Todd Warren) for a new high efficiency Lennox HVAC system. I accepted their proposal, and my system was installed the following day. Everything went great. They showed up on time, and the unit was installed by the close of that day. Upon completion, The Technician walked me through and explained what they did, and answered all my questions. He was kind enough to assist me in programming my new thermostat. He was very professional. Again, I would highly recommend this company.

  • Review 131 (2024-09-10 - Rating: 5)

    This was the very best HVAC check up Iā€™ve ever had. Kevin was so thorough and he explained everything heā€™d done. He even sent me pictures. He suggested that I open the vents down stairs for the heating season. I was really impressed. You have a great employee there!

  • Review 132 (2024-10-13 - Rating: 5)

    I am a long time customer with Horizon. I had problem with a recent service call, because the first tech that came to my house to fix 2 corroded faucets did not complete the work fully. It inconvenienced me greatly. I recalled Horizon and voiced my concerns. Horizon sent Kevin right away to change a wrong to a right. He went over and above to make me happy and satisfied. Thank you.

  • Review 133 (2024-07-11 - Rating: 5)

    I had a wonderful experience with H oh toxin drain services. Reginald was knowledgeable, hard working and fixed all the drain problems and cleaned up nicely. He wore booties and redid ted the area around him. Very pleased with the price as well! Thank you for keeping my house from flooding again!

  • Review 134 (2024-10-08 - Rating: 5)

    Omar came on time and he did an excellent job. He extended himself by hooking up the apparatus from my cell phone to the thermostat in the home. I would have never completed that task. He was great!

  • Review 135 (2024-09-23 - Rating: 5)

    Kevin was very nice, explained everything, and did a great job. The dispatch called me well ahead of his arrival to advise me of his upcoming arrival. Good systems in place.

  • Review 136 (2024-12-07 - Rating: 5)

    Kevin was a breath of fresh air. Professional, polite, patient answering all my questions. He gave me options & estimates. He knew immediately what the problem was & repaired the leak. I could not be more grateful. I was so worried. Horizon is my go-to company!

  • Review 137 (2024-10-02 - Rating: 5)

    Mr. James Brooks (JB) was excellent. He came in with a smile and a good attitude. He took his time and left everything in my house in good order. I hope the next time I call Horizon Services that hell be the tech that responds! Thank you JB!

  • Review 138 (2024-12-30 - Rating: 5)

    Great explanation of if I need a replacement on my water heater and very thorough check as well. Would recommend using again!

  • Review 139 (2024-10-22 - Rating: 5)

    Brandon was my technician for todayā€™s inspection and tuneup. Brandon was great as he made suggestions and helped me make informed decisions about my system. He called to schedule the estimate and made sure I was happy with the service before he left. He even put up with me asking him a ton of questions.Thank you Brandon for all the hard work you do.

  • Review 140 (2024-08-09 - Rating: 5)

    Kenneth arrived on time, was courteous, efficient, knowledgeable and very responsive to questions about his process and the technical details of our problem and its solution. We were delighted with the service. Thanks.

  • Review 141 (2024-09-19 - Rating: 5)

    This was our first time using Horizon Services. It was a great experience! Our technician, Brian, was very knowledgeable, professional and pleasant. He answered all of our questions and did a thorough job. We are very pleased!

  • Review 142 (2024-10-01 - Rating: 5)

    Rob Plummer is the technician that responded to my residence. Rob is knowledgeable and thorough. Whatever I didnā€™t understand he explained so I could, and offered suggestions on how to maintain the hvac system. I would request Rob for future services. I can tell he really enjoys his work.

  • Review 143 (2024-10-10 - Rating: 5)

    Mike Weis was awesome. Getting home services can be challenging in this day and age and after meeting with multiple other companies he was breath of fresh air.Knowledgable, polite and informative, 10/10 will book again.

  • Review 144 (2024-11-04 - Rating: 5)

    We had a great experience with Horizon Services. Our technician, Rob Plummer, was extremely thorough and explained everything he was doing. We really appreciated everything Rob did.

  • Review 145 (2024-09-12 - Rating: 5)

    Bacary came out on time as scheduled for my HVAC repair. He coordinated with other technicians who delivered the required parts. His explanations about the problem and options were very informative.I am recommending Horizon highly for its timely and knowledgable team work services.

  • Review 146 (2024-12-07 - Rating: 5)

    Very professional and informative in his service here. Very patient with me as I checked out whether I had a warranty or not. I will be using your services moving forward.

  • Review 147 (2024-08-09 - Rating: 5)

    My technician Steve was very prompt courteous and VERY PROFESSIONAL. I explained the symptoms to him and he dug right into the situation. He kept me abreast each step of the way. It was a pleasure to have Steve as my technician.I would recommend his services to anyone I know.

  • Review 148 (2024-10-01 - Rating: 5)

    Dealing with Horizon is stress-free. I call when my furnace fan stops working; I talk to a person; they send someone out the same day. Majd came out to the house and quickly diagnosed and communicated the issue to me making sure I understood the problem before putting in the work order. Canā€™t recommend Majd and Horizon enough.Update: Wanted to thank John for his work once my part was in; he was on time, professional and friendly. I will absolutely be using Horizon next time something is needed.

  • Review 149 (2024-10-11 - Rating: 5)

    Tech Aaron was on time and very thorough, Friendly and offered to change my filter. This company has been great and has had a tech out each time within 24 hours.

  • Review 150 (2024-08-16 - Rating: 5)

    Top notch work great job very nice young man. He should be commended for an outstanding job. Asset to your company. I have used your company before will go to you every time your employees are very nice thank you Bryan Ricks

  • Review 151 (2023-11-27 - Rating: 5)

    Not satisfied! Donā€™t NOT send ā€˜Oliverā€™ to my home ever again! My furnace did not look this way prior to his visit.Had a follow up from Horizon with Rob. Fully satisfied with his work! Thanks RobšŸ˜.

  • Review 152 (2024-08-11 - Rating: 5)

    Horison tech was very good, nice and explained everything to us. We really like Chad. His also respectful of our house to wear shoe coverings when he came in. Thank you!

  • Review 153 (2024-08-23 - Rating: 5)

    I had an issue with my AC unit not working. I scheduled an appointment online with Horizon, and a tech was out at my house within 90 minutes. Andres was experienced, had immense tacit knowledge of HVAC, and was very meticulous in his approach to finding a solution to my problem. While looking at my AC unit, he noticed my flue was off my water heater, leaking CO2 in the basement air. He fixed it for me without asking, which meant he was going above and beyond what was required of him. Having such a funny, polite, knowledgeable technician felt like I had a neighbor helping with my issue. He fixed my wiring issue and advised me on how to maximize the life of my HVAC unit. I will be using Horizon again IF I ever have another HVAC issue. Thanks, Andres!

  • Review 154 (2024-07-29 - Rating: 5)

    Excellent service from my tech, Matt F. He was able to efficiently diagnose the issue (blown contactor in condenser), walk me thru his repair, and educate me on maintaining my home ac system. Also replaced my filters and rinsed my condensers, along with sealing an air gap in my attic unit. There were other potential maintenance issues that he had pro-actively identified, which I will now monitor going forward. Overall a great service experience and I highly recommend Horizon to quickly repair your broken air conditioning!

  • Review 155 (2024-08-03 - Rating: 5)

    Kevin deserves a shout out for all around amazing service. He had a great attitude and got my system tuned up and running right in no time and helped set up my thermostat to WiFi which is something we didnā€™t even know was possible. Horizon has earned a repeat customer.

  • Review 156 (2024-07-10 - Rating: 5)

    Our technician did an excellent job. He was professional and respectful to our home while replacing our water heater. He explained all the equipment and answered all our questions about maintenance. We would absolutely request him again for plumbing issues.

  • Review 157 (2024-07-16 - Rating: 5)

    Kevin came over a day after our A/C stopped pumping cold air. He was in and out in less than an hour. Replaced a bad dual capacitor and could not have been more professional and informative during his time making the repair. Kevin was very knowledgeable and courteous, even working in the rain to get the job done. Will definitely call on Horizon again for future HVAC needs.

  • Review 158 (2024-12-07 - Rating: 5)

    VERY FAST scheduling...technician was knowledgeable and professional and the price was more than fair. We are very happy with the work that was done.

  • Review 159 (2024-09-20 - Rating: 5)

    Steve the tech was very very helpful and efficient. Did a great job diagnosing the problem, obtaining the replacement parts and returning the following day to replace. Polite and an asset to your company.

  • Review 160 (2024-07-13 - Rating: 5)

    Andres was the best technician I have ever worked with. He carefully explained each step of the troubleshooting process and made sure we both agreed as to the needed work. He cleaned the system and showed me the the readouts that indicated a problem as well as confirmations after the repair. He explained what should be done in the future but there was no pressure-selling. A most pleasant person, he made a difficult situation a pleasure.

  • Review 161 (2024-11-20 - Rating: 5)

    I used Horizon for a plumbing issue. The tech Tyrone was incredible. Extremely knowledgeable about the craft and took care of my plumbing problem very quickly. I will use again.

  • Review 162 (2024-10-09 - Rating: 4)

    The Carlton our tech was wonderful. He was knowledgeable and patient. He spoke in normal people terms (which i appreciate). We will always choose Horizon.

  • Review 163 (2024-08-26 - Rating: 5)

    Kenneth was great. He took the time to explain everything that needed done and also made suggestions on ways to extend the life of my HVAC. He was professional and very knowledgeable. He went the extra mile to be sure I had no questions.

  • Review 164 (2024-08-16 - Rating: 5)

    Andres was excellent and professional. He took his time resolving my HVAC issue, answered all of my questions and addressed all of my concerns. He went above and beyond and I am completely satisfied with his work. Thanks!!

  • Review 165 (2024-10-16 - Rating: 5)

    Always skilled and friendly service. Very upfront about repairs and costs. Shout out to Rob Plummer for our most recent tech call. Very quick and got our heat back on in no time.

  • Review 166 (2024-10-16 - Rating: 5)

    Over and Eddie were amazing. Very polite and ver professional. So far the system works perfectly. Very pleased. Highly recommend. (New AC and new Furnace)

  • Review 167 (2024-10-03 - Rating: 5)

    The technician Majid was polite and thorough. He was kind to my dogs and was a pleasure to have in my home. He discussed in detail the functioning of my furnace. It was good to work with him!

  • Review 168 (2024-10-30 - Rating: 5)

    Horizon did a pre-winter heater evaluation. Larry B. was the technician. He was professional, focused, went over the system in detail- cleaning and checking/tightening connections, and was very nice. Definitely recommended.

  • Review 169 (2024-11-30 - Rating: 5)

    Don Thompson, the technician who complete the work we hired Horizon for was outstanding. He fully explained in detail what was going to be done, he was extremely professional, courteous and genuinely interested in making sure the job was done to our total satisfaction. He is an asset to your team and should be made aware of these comments.

  • Review 170 (2024-10-13 - Rating: 5)

    Mike was able to service our leaking hot water heater within hours of the call and provide an extremely reasonable estimate for replacement. The customer experience exceeded our expectations.

  • Review 171 (2024-09-19 - Rating: 5)

    The tech Rob Plummer was very professional. He performed a Tune-up on my system and explained everything in detail. Iā€™m happy with Horizon services and would recommend them.

  • Review 172 (2024-10-01 - Rating: 5)

    The Horizon team did an incredible job replacing our old HVAC. Iā€™m very pleased with the work and the products. They also did a good job walking me through everything and outlining my responsibilities to maintain it throughout the year.

  • Review 173 (2024-12-10 - Rating: 5)

    Nadj was exceptional. He explained his work and convinced me to buy membership into Horizon. This membership will be beneficial in the long run and help me keep my system running well. Thanks Nadj!

  • Review 174 (2025-01-01 - Rating: 5)

    Outstanding professional service. Knowledgable, reliable and honest, I strongly recommend Andres for his expertise and personality :)

  • Review 175 (2024-08-27 - Rating: 5)

    Ben was absolutely amazing. We had an ac unit that occasionally would stop working. He traced it down to a lightning strike that had damaged the circuit and found a leak as well. All of which he fixed on the spot. This was a great experience!

  • Review 176 (2024-08-05 - Rating: 5)

    Matt was absolutely fantastic. He was knowledgeable, friendly, and trustworthy. He didnā€™t try to push me in to doing more than I needed to. This ended up being a smaller job (for now) but I know where I am going when it turns in to a big job!

  • Review 177 (2024-09-19 - Rating: 5)

    Benzion and Arron were just terrific:- careful- professional- friendly in explaining their work- AND a pleasure to have in our Home!Nothing more to say, except I hope they are paid adequatelyā€¦ ! ! !Great techs!Edward & Edward Haladay.

  • Review 178 (2024-09-27 - Rating: 5)

    Mr.Tyrone Couser did an excellent job, from matching a previous quote on a 50-gallon gas water heater to installing an AO Smith commercial grade gas water heater. After the installation, he answered all my questions. Thank you Tyron for your pleasant disposition, help, and hard work.

  • Review 179 (2024-10-25 - Rating: 5)

    We had the hot water and air-conditioning replaced by Horizon, which took only one day. When the inspection came, Lloyd from Horizon came by to make sure all went well. Great to work with.

  • Review 180 (2024-06-14 - Rating: 5)

    I had my annual ac tune up done today and was pleased with my service! Matt F was professional, honest, detailed, friendly and swift with completing the job! Matt gave me the best informative explanation and visuals about vital information I needed to be aware of involving my unit. Thanks again & Well done Matt!!

  • Review 181 (2024-09-19 - Rating: 5)

    They installed our new HVAC system a few years ago, and have provided the system checks and maintenance since then. its nice piece of mind to have any concerns addressed early and knowing your system is working at peak efficiency.

  • Review 182 (2024-12-19 - Rating: 5)

    Very professional, Top grade Plumbing skills and knowledgeable that shows excellent character, Service.The job was completed successful

  • Review 183 (2024-07-25 - Rating: 5)

    Technician was prompt and communicated very well with me. He explained exactly what he was doing and went in depth on what the issues were and what the alternatives were. Great service. Highly recommend Horizon.

  • Review 184 (2024-12-04 - Rating: 5)

    Majd was very helpful and knowledgeable on HVAC. He repaired my furnace and got my heat working just in time when one of the coldest weeks in December hit us.

  • Review 185 (2024-12-24 - Rating: 5)

    The Horizon Services technician did an excellent job of diagnosing and fixing the problem with our boiler. He was on time and a pleasure to work with.

  • Review 186 (2024-12-30 - Rating: 5)

    Technician Omar Muriel was very professional, polite and explained everything to me in a very clear way. Mr. Muriel is an asset to your company.

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