Ladd Service Company

Photo of Ladd Service Company

Located in Tonganoxie, Kansas

Address: 1520 State Ave, Tonganoxie, KS 66086, United States

Phone: +1 913-369-3509

Rating: 4.8

Services

  • Small Business
  • On-site services
  • Online estimates
  • Repair services
  • Appointment required

Categories

  • Plumber
  • Air conditioning repair service
  • Air filter supplier
  • Furnace repair service
  • Heating contractor
  • HVAC contractor
  • Plumbing supply store

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-12-18 - Rating: 5)

    Great old fashion customer service and support. Incredibly happy with the services I received. Their work, craftsmanship, and attention to detail was fantastic! Ladd is the epitome of how companies should do business. I will only make 1 call and that’s to Ladd Service Company. Give them a call, you won’t be disappointed!

  • Review 2 (2024-11-23 - Rating: 5)

    Austin conducted PM service on my furnace and heat pump. He was very professional and thorough in his inspection and service. I was very pleased with the overall experience I received from not only him but Ladd as a whole.

  • Review 3 (2024-11-08 - Rating: 5)

    Jessica was very friendly and helpful on the phone. Same day service. Austin was very professional and considerate. He was able to locate the problem with our heater and provide us with options. Highly recommend!

  • Review 4 (2024-12-16 - Rating: 5)

    Austin came over all the way from Tonganoxie to help with our furnace when our original installation company was at a loss. He made some adjustments and seems to have fixed our problem! On top of that he was great with our dogs and we also chatted about Fallout and Skyrim for a bit which was a nice change of pace :) Might have just found our new go-to HVAC guy!

  • Review 5 (2024-12-27 - Rating: 5)

    Austin was Great. Called to let us know his timeline and didn’t make fun of me because our filthy dirty filter was the problem 😫

  • Review 6 (2024-12-17 - Rating: 5)

    Austin is so thorough and looks for the little things that can cause issues with furnaces. I’m grateful for his attention to detail so our home is warm. Thank you!

  • Review 7 (2024-10-29 - Rating: 5)

    Austin called ahead to let us know he was on his way.Very professional and attentive to detail.Give this polite gentleman a raise!

  • Review 8 (2024-09-17 - Rating: 5)

    Ladd Service was great to work with; their guys were fast, and the unit they installed was a huge upgrade to my house. I cant thank them enough!

  • Review 9 (2024-11-15 - Rating: 4)

    Our technician was very polite and helpful. Although he could not repair our problem, he guided us in the right direction.

  • Review 10 (2024-12-16 - Rating: 5)

    Austin was fantastic to work with. He was pleasant, prompt and very helpful.

  • Review 11 (2024-05-06 - Rating: 5)

    I have used Ladd for 25 years for various homes. I highly recommend them. The twice a year check-up for a reasonable fee is a good deal. I really appreciate the tech Austin also. Thanks for what you do.

  • Review 12 (2024-12-18 - Rating: 5)

    Dont do paragraphs. but Austin was very polite and beside doing the repair work, set my thermastat for me.

  • Review 13 (2024-09-23 - Rating: 5)

    I want to give a huge shout-out to Dave B. and Austin D. for doing an excellent job on installing shower hardware in our bathtub! We thought we always had bad water pressure due to our old pipes, but once Dave & Austin got our new hardware in place we had great water pressure! Weve worked with Ladd ever since we moved to KCK in 2001, and weve had Dave come out several times, and the work has always been excellent. In these days of spotty customer service in so many businesses, Ladd stands out as one of The Good Ones!

  • Review 14 (2024-11-14 - Rating: 5)

    Austin was great answered all my questions and tested everything to make sure everything was working as it should.

  • Review 15 (2023-09-05 - Rating: 5)

    We had a new furnace and a/c installed in July, 2023 by Ladd Service Company and are very happy with their service and installers, P.J. and Michael! They were prompt, friendly and quick to get the job completed in less than one day! I always call this company for all my repairs and or replacements! All the staff has been superior, starting with the first contact on the phone! ⭐️⭐️⭐️⭐️⭐️

  • Review 16 (2024-11-14 - Rating: 5)

    He did a great job. Was very pleased with the service.

  • Review 17 (2024-12-02 - Rating: 5)

    Very pleased with how fast and professional they are. Used them before and will use them again.

  • Review 18 (2023-05-31 - Rating: 5)

    Austin came out and did a tune-up. He was very polite and professional. He answered all of my questions and explained what he was checking. I will definitely use Ladd for my future AC needs

  • Review 19 (2024-11-08 - Rating: 5)

    Austin is wonderful to work with. Appreciate him!

  • Review 20 (2022-04-17 - Rating: 5)

    Outstanding work and great value. Had a problem with my water heater not starting with the igniter, the tech (Dan) came by even earlier than scheduled (after calling and confirming with me), diagnosed my problem and gave me a solution within 30 minutes. Gave me a quote for installing the part, and replacing the water heater altogether, when the time comes.A few hours later, I had a follow-up issue after regular business hours. Had another tech (Kyle) come out, again had great communication and professionalism, was very thorough and diligent about finding and fixing the issue. Five-star service all around, would recommend to anyone in the area for HVAC/plumbing issues!

  • Review 21 (2024-11-15 - Rating: 5)

    Austin did a superb job diagnosing the problem! Got it fixed........ we believe. Thanks

  • Review 22 (2022-04-04 - Rating: 5)

    I used the convenient online service request form late on a Sunday and received a call back at 7 o’clock the next morning. The repair man (Mike) showed up right at 8 o’clock and within 30 minutes he had diagnosed the problem with the furnace, reset the controls and performed the annual tuneup which was coming due. As always Ladd’s is the best; very responsive and very professional. And Mike knows his stuff.

  • Review 23 (2021-01-01 - Rating: 5)

    Weve used Ladd Service a couple of times now for issues with our furnace and AC, theyre been extremely responsive and professional. Our heat even went out on Christmas Morning this year, called their number and someone was out to service it within an hour and a half to our surprise. We felt horrible about the timing, of course, but the service technician was very pleasant and efficient, and we were all soon on to our Christmas morning activities (with heat!).

  • Review 24 (2022-12-25 - Rating: 5)

    During the frigid cold snap on 12/22-12/24, where temps were below 0, the motor went out on our furnace. After going without heat for 36 hours and the temperature of our house dropping to 50 degrees, I decided enough is enough. I called and spoke with Mike, the after hours technician and he came out two hours later. Within a few hours, our house was warming up and we were thawing out. I called several other companies and no one could come out for four days. We all had been sick with the crud that had been going around and didn’t feel well. Being sick is bad enough but being sick and cold is a whole new level of miserable. I am thankful for the quick response and the availability of having Mike come out. We will be having Ladd come out in the spring to service our system before we turn on the AC

  • Review 25 (2020-12-21 - Rating: 5)

    I recently had not one, but two opportunities to experience Ladds work. Im a real estate agent and havent been happy with some of the other companies in the area, so when my client got a quote from Ladd on a job, I was certainly receptive. The price they quoted was very reasonable and they got the job done quickly, so when another clients air condenser was stolen, I got a quote from them on her behalf. Again, very reasonable pricing and fast responsiveness.Today I learned that the appraiser on one job had a minor problem with one aspect that my client and I thought was being addressed, and Ladd did not. It would have cost a couple hundred dollars to pay for the issue to be fixed if the seller or my client had to pay for it. I contacted Ladd and explained why we were thinking it would have been done, and they promptly decided to come take care of things first thing in the morning at no additional charge to the client.What more can anyone ask from a contractor? Great prices, fast service, good work, and takes pride in their reputation. Thank you to Jessica and Roger! Youll be at the top of my referral list on behalf of my clients.

  • Review 26 (2024-11-13 - Rating: 5)

    Respectful and was able to inform us of the issue and how to solve the problem. Very thorough!

  • Review 27 (2021-02-22 - Rating: 5)

    We used Ladd’s to replace our 17 year old furnace. They gave us a quote on a new American Standard high efficient furnace that was reasonable and in comparison to other companies affordable. We also had them install a humidifier on the new system. We are highly pleased with the installation, performance, and overall value this has added to our home. Would recommend this company to anyone in the market for a new system!

  • Review 28 (2018-04-25 - Rating: 5)

    Ladd is GREAT! Very professional, friendly and trustworthy technicians and staff. Prompt response for service calls and fair pricing. We have hired Ladd for years and had them repair our AC and furnace. Ladd installed a zone system for our new home that works great making life more comfortable. We also needed a new furnace at our rental property to replace one that was 25 years old! Would recommend to anyone.

  • Review 29 (2021-02-18 - Rating: 5)

    The outside water meter had frozen so all water had stopped in the house. Below zero temps and blowing snow had me concerned they wouldnt make it. Jason and Joe arrived and did a stellar job of thawing the meter and then fixing the toilet which was the original call. The price was reasonable and the service was kind and professional. They had to be half frozen but still kept their sense of humor and were happy they could help us. Im forever grateful and a new loyal customer. Thank you so much!

  • Review 30 (2018-05-29 - Rating: 5)

    GREAT company to work with. We have used them in two different houses to do complete HVAC replacements and they did an awesome job. Arrived when scheduled and cleaned up after themselves. Very knowledgeable and professional. Highly recommended!

  • Review 31 (2021-07-15 - Rating: 5)

    I have used Ladd in the past for repairs on an old home and when I found myself in a bathroom remodel needing plumbing work done in a 120+ year old home, I didn’t trust any plumber, I called Ladd back to work on my home. Joe came out and worked all day. I work from home. Joe knowing this, had himself shut in a tiny attic bathroom to reduce the noise as much as possible while I worked. Incredibly thoughtful. I didn’t get the sink set for him as promised, so he measured an antique piece + top mounted sink for custom measurements on the faucet placement, ran new lines, vented the bathroom through the roof, set a shower basin, and ripped down plywood to fill back in the flooring I took up for him to access to plumbing lines. I was astounded and pleased not at only the amount of work done, but the quality. Not many can work in 120+ year old homes, Ladd can. See you all next year for another project. Thanks for an exceptional experience.

  • Review 32 (2021-11-09 - Rating: 5)

    The gentlemen who came showed up on time. They were very thorough and made sure everything worked correctly. When they were done it was as if they were never here, everything was so clean and tidy! I will never use anyone else. I recommend Ladd Service Company for all plumbing, heating and cooling needs.

  • Review 33 (2023-01-13 - Rating: 5)

    Dan did a great job on our water heater install. Very courteous. His professionalism, workmanship were top notch. Very personable Thank you

  • Review 34 (2020-12-01 - Rating: 5)

    We worked with Joe and he was fantastic! My wife and I have owned this home for two and a half years and its our first country home. We have had repeated visits from other plumbing companies and not one shared any information with us about the ins-and-outs of owning a house on a well and a septic system no matter how many questions I asked. Joe was extremely helpful and a wealth of knowledge! I have an appointment for him to come back again and set everything up in the house so that I can work on it myself. No one else offered that and Im certain its because they want my money and not my loyalty! I will not use anyone else from this point forward for any plumbing concerns.

  • Review 35 (2018-04-26 - Rating: 5)

    My mom has used Ladd for years and has had great service. I bought my first house and had a technician come out for a heating problem. The office staff and tech were very professional. Will definitely use them again.!

  • Review 36 (2019-03-20 - Rating: 5)

    Could not be happier with the recent repair to my heating system and I will use Ladd the next time I need service. The company has a real asset in Austin. Hes friendly, thorough, and explains everything.

  • Review 37 (2024-12-03 - Rating: 5)

    Austin was very polite and knowledgeable.

  • Review 38 (2018-04-27 - Rating: 5)

    LADDs replaced our entire heating and cooling system including some new duct work and a tankless water heater. Install guys were very polite, got the job done quickly and cleaned up each day before they left. System is working tremendously and efficiently, its cut down our electric and gas bills quite a bit. Thanks for the excellent service!!

  • Review 39 (2020-03-29 - Rating: 5)

    Quality products matched by quality service technicians make a great HVAC company. My experience with Ladd involved a complete HVAC replacement. Every aspect of the job was done well, from the original product selection based on my stated needs and resulting estimate, to the highly skilled technicians that performed the work with great pride.

  • Review 40 (2021-07-03 - Rating: 5)

    Saturday, Independence Day weekend. Our AC quit working and my wife has suffered an injury that has left her very sensitive to overheating. Austin came out within 90 minutes and fixed the problem. Ladd continues to impress us. Thank you!

  • Review 41 (2022-06-02 - Rating: 5)

    Ladd gave an estimate on time. We clarified my concerns on the phone same day. Ladd installed on the day promised and completed all work by 3:00 pm. Systems work fine after 2 weeks of experience.

  • Review 42 (2018-02-09 - Rating: 5)

    I have used LADD for my house and my business for over 5 years. They have not only completed every job to my satisfaction, but have gone the extra mile for us. From clearing a floor drain, maximizing the heating and cooling at my warehouse, or installing a dishwasher, they have done it all. Highly recommended!!!!

  • Review 43 (2024-12-26 - Rating: 5)

    Very helpful. Explained things clearly.

  • Review 44 (2024-11-22 - Rating: 5)

    Great guy, very friendly & honest.

  • Review 45 (2024-12-18 - Rating: 5)

    Austin is courteous and knowledgeable.

  • Review 46 (2024-11-20 - Rating: 5)

    Great response and work! Thank-you.

  • Review 47 (2022-12-18 - Rating: 5)

    They did such a amazing, wonderful job. They was efficient clean and very helpful. Their work was immaculate. I definitely tell everyone they should use them.

  • Review 48 (2015-10-22 - Rating: 5)

    SeniorCare Homes is blessed by the hard work and professionalism of everybody at LADD. They answer the phones, provide excellent service and always price fairly. Cant go wrong! We are so fortunate to have found LADD for our Alzheimers care homes as well as my personal home that they service!

  • Review 49 (2024-11-08 - Rating: 5)

    Austin did a great job

  • Review 50 (2024-07-03 - Rating: 5)

    Ladd has done a few home projects for me now. I was sold on them the very first project. I converted a spare bedroom to a washer dryer room. So they installed the plumbing and 220 electrical. The plumbing work was flawless, but the tech broke my 220v. I had to pay an electrician to fix it and he showed me what the Ladd tech did wrong.But heres where I became sold on Ladd. Some vendors would just claim not our fault and take your money and run. Ladd Co. stood behind their work, once they verified with the electrician, they reimbursed me the full cost of the electrician work. Vendors are going to make mistakes from time to time, but its the vendors that take full accountability that you want to hang on to for return business.

  • Review 51 (2017-05-09 - Rating: 5)

    My A/C wasnt working and Austin came out first thing in the morning. It took 2 hours to figure it out because it was a hard find but Austin was determined to fix it and he did!! He is an awesome young man. Thanks!!

  • Review 52 (2019-03-05 - Rating: 5)

    Very professional service and excellent work on the installation of the unit and duct work. I am very satisfied with the quality of my new furnace, and will recommend this company to anyone.

  • Review 53 (2023-10-11 - Rating: 5)

    Toby was great. Ill use LADD again. Toby cleaned up and triple checked his work.

  • Review 54 (2024-12-11 - Rating: 5)

    Great service as expected :-)

  • Review 55 (2021-08-16 - Rating: 5)

    We have used them since we moved into the area and they are amazing! Super professional, kind, and helpful! Definitely recommend!

  • Review 56 (2022-08-28 - Rating: 5)

    Ladd is our go to company. They do excellent work. Id recommend them to anyone.

  • Review 57 (2020-10-16 - Rating: 5)

    Super great company!! Professionals all the way around and very reasonable prices!! Wouldnt have any one else !!!

  • Review 58 (2019-11-26 - Rating: 5)

    Awesome service! Austin is very professional, honest, knowledgeable and courteous.. thank you!!!

  • Review 59 (2023-11-03 - Rating: 5)

    Great service great price, great company all around

  • Review 60 (2019-03-12 - Rating: 5)

    Very pleased with the service from Ladd. Comforting to know there is high quality technicians close to home.

  • Review 61 (2022-03-29 - Rating: 5)

    They always do a great job at a good rate! Highly Recommend them!

  • Review 62 (2018-05-10 - Rating: 5)

    Mike R. was very professional and knowledgeable, he promply diagnosed problem and gave us a accurate estimate on repairing the problem.

  • Review 63 (2021-11-09 - Rating: 5)

    They were nice and friendly when they came out and did a good job

  • Review 64 (2023-10-02 - Rating: 5)

    Around July 10th of this year, had LADD out to put together a proposal for a new air conditioner. Ours was 16 years old (typical life cycle is about 15 years), and last 4 summers had been limping it along. Had a bad problem with condensate overflows in the house. Roger the salesman put a proposal together and we kept in touch. Told him I maybe needed more than a month to continue to get finances in order, even though the quotes were only good for 30-days he said he would work with me. We had planned for Friday August 18th to execute the proposal. I sent my signed proposal via email that afternoon, only to get an out of office reply from Roger that he was on vacation. 24 hours later, our A/C decided it was done for good in the middle of that ridiculous 2023 heat wave. Got up to 90 degrees in the house both Saturday and Sunday. I called LADDs office right at 7:30 when they opened Monday morning and explained the situation. They double checked and decided they could still honor the proposal that was over 30-days at no extra cost (they see quarterly increases some times in their industry). Luck would have it they were able to locate the York units in Wichita and have them coordinated to be installed first thing in the morning the following Tuesday. Install crews showed up at 6:30, and had the new unit up and running by 11:15 that morning. They even sent a technician out on Monday morning to see if there was anything they could do to the old unit to get me one more day free of the heat. Then a few days later they sent me a box of cookies and two nice coffee mugs with their logo to tell ME thanks for business. In the modern world of customer service, you dont see that sort of thing happen. From Friday afternoon to lunch time on Tuesday there were various opportunities where they could have looked after themselves and said sorry, we cant do that, but instead they truly put the customer first.

  • Review 65 (2018-04-25 - Rating: 5)

    Outstanding Customer Service and very Knowledgeable Technicians! Would HIGHLY Recommend this Company!!!!

  • Review 66 (2019-04-29 - Rating: 5)

    These people treat you like family. Quality work, amazing qualified professionals.

  • Review 67 (2022-08-08 - Rating: 5)

    Michael was so knowledgeable and did an excellent job of taking care of us. He took the time to fix some small things we didnt even know needed it and he cleaned up after himself. I appreciate care and professionalism and would highly recommend them. Wont go anywhere else and I used to work for a different HVAC company... Excellent

  • Review 68 (2021-04-29 - Rating: 5)

    Was promot and explained leakage and how he would correct in each step

  • Review 69 (2022-08-18 - Rating: 5)

    They were very prompt and explained what was going on with my AC unit. They quickly fixed the issue and I would recommend them to anyone in need of service or repair.

  • Review 70 (2022-07-25 - Rating: 5)

    Reliable, on time and informative. I would recommend them.

  • Review 71 (2020-01-28 - Rating: 5)

    Polite, efficient and personable. I will continue using their services

  • Review 72 (2019-07-30 - Rating: 5)

    They do a great job of servicing our HVAC a couple times a year and now I can say installing a new system was a piece of cake. Very polite and professional. Definitely recommend!

  • Review 73 (2023-11-03 - Rating: 5)

    Would use their services again

  • Review 74 (2025-01-10 - Rating: 5)

    I have used Ladd Service Company for many years. They have always been very professional and willing to respond quickly when needed. Yesterday, my furnace was not putting out heat. Ladd sent Austin out that afternoon and the repair was completed that afternoon. Austin was willing to drive to NKC to get the part I needed and repair the same day. Ladd and Austin went beyond their duty and provided me the heat I needed immediately. I am ever so grateful!

  • Review 75 (2025-01-07 - Rating: 5)

    Sara in the office talked me off the ledge. I was a basket case. Austin R was very careful and kind. Very thorough and explained everything. Heater fixed!!. Heater breaking on the day of the biggest snowfall was not ideal. But Ladd company, you were there for us. Thank you again❤️

  • Review 76 (2025-01-03 - Rating: 5)

    Austin was competent, patient and very nice. I appreciate the fast service!

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