Monkey Wrench Plumbing, Heating, Air & Electric

Located in Thousand oaks, California

Address: 3275 E Thousand Oaks Blvd Suite 216, Thousand Oaks, CA 91362, United States

Phone: +1 805-603-4001

Rating: 4.8

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Comments

Review 1 (2024-12-23 - Rating: 5)
Outstanding Service by Jose Zaragoza!I recently had an issue with a faulty valve and called Monkey Wrench for help. Jose Zaragoza came to the rescue, and I couldn’t be happier with the service he provided!From the moment he arrived, Jose was professional, friendly, and knowledgeable. He quickly assessed the problem and explained the repair process in simple terms, making sure I understood every step. His attention to detail and efficiency were impressive—he had the valve fixed in no time!Not only did Jose resolve the issue, but he also gave me tips on how to prevent similar problems in the future. It’s clear he takes pride in his work and genuinely cares about providing top-notch service.Thank you, Jose, for making what could have been a stressful situation completely hassle-free. I highly recommend Jose Zaragoza and Monkey Wrench for any plumbing needs!

Review 2 (2024-09-16 - Rating: 5)
I had Rick come to check on a sink that had a pretty bad leak. After his initial inspection he laid out everything that was wrong with the sink’s piping and told me what would need to be done. He was very helpful because he also explained every step of the process to give me a better understanding of what he was doing. He also gave me insight on some other issues I was having around the house which I appreciated immensely. He was prompt with the initial inspection, grabbing the parts, and the fix itself. He even cleaned up the area he was working in before he left. I would highly recommend his services to anyone.

Review 3 (2024-10-10 - Rating: 5)
Abraham and Luis completed an excellent job on my tankless water heater. They explained what exactly they were going to do and the cost before starting the job. They provided regular updates and completed the job in a timely fashion. Id recommend Abraham and Luis to anyone looking for quality work.

Review 4 (2024-11-06 - Rating: 5)
Our plumber, Rick Aguirre, was truly a professional. He arrived on time, was courteous, walked me through his actions, and even declined a cash tip. Monkey Wrench is only as good as its technicians, and the high quality of service from people like Rick is what makes me stick with them.

Review 5 (2024-11-19 - Rating: 5)
Rick was amazing. Very knowledgeable about the notirz tankless water heater. Discussed clearly the issue and gave us the options to replace the faulty unit. Rick was great and we look forward to his help in the future.

Review 6 (2024-12-17 - Rating: 5)
I recently had the pleasure of working with Daniel, an electrician who exceeded all expectations. From start to finish, Daniel was friendly, professional, and incredibly efficient. He took the time to explain the scope of the work in clear, simple terms. Thank you!

Review 7 (2024-09-10 - Rating: 5)
Great service. Ozzy was wonderful at explaining the contract and the transition from La Canada Air & Heating to Monkey Wrench Co. He was quick, efficient & thoroughly cleaned up after servicing our a/c. Ozzy gets an A+ in politeness. So glad to have Monkey Wrench be our Maintenance Service.

Review 8 (2024-11-22 - Rating: 5)
Andy has been at our home for annual heat8ng and cooling system servicing. Hes an excellent communicator and has a very calm and pleasant demeanor. The company is professional and communicates well.

Review 9 (2024-08-08 - Rating: 5)
Jonathan Bruse is the best! He has serviced my house on several occasions and each time he delivers exceptionally high service. I am always impressed withe work he does. He always takes the time to explain the problem and walks me through the entire process!

Review 10 (2024-12-18 - Rating: 5)
Luis was awesome. He fixed everything on the spot quickly and was very friendly and professional. I will definitely be calling him in the future!

Review 11 (2024-10-28 - Rating: 5)
Rick is very professional and shows you what he is doing as he does it. Very happy with his service and will only request him going forward. He is also the one who installed the unit for us originally.

Review 12 (2024-08-08 - Rating: 5)
Rick was awesome as always! He represents the company very well. He’s very helpful and kind while explaining and answering any questions or concerns I have. I know my place is in good hands when he is assigned. Rick is a huge asset to the company!

Review 13 (2024-11-22 - Rating: 5)
Rick is an awesome and amazing employee of your company. He explains everything and is very thorough. He really goes the extra mile for the customer.

Review 14 (2024-06-20 - Rating: 5)
Alex did a great job explaining the condition of our air conditioner. He was knowledgeable and very clear in his explanation. He was also incredibly patient, and respectful. Id ask him to do work in my house without hesitation.

Review 15 (2024-12-18 - Rating: 5)
THANK YOU MONKEY WRENCH, THANK YOU LUIS FOR YOUR QUICK RESPONSE AND COMPLETE SERVICE DETAILS. YOUR STAFF WERE VERY PROFESSIONAL AND HELPFUL IN GETTING MY APPOINTMENT SCHEDULED. THANK YOU LUIS FOR YOUR EXPERTISE AND KNOWLEDGE OF HOW AND WHAT NEEDED TO BE DONE. IT WAS A PLEASURE MEETING AND WORKING WITH YOU. SEE YOU GUYS ON THE NEXT ONE.

Review 16 (2024-05-13 - Rating: 5)
Rick Aguirre installed a tankless water for us today 5/13/24.He was very nice, polite and efficient. The job was performed with professional expertise and was very easy to work with. We wouldnt hesitate to work with him in the future.

Review 17 (2024-02-22 - Rating: 5)
VERY happy customer so much so I signed up for an annual service agreement which means this great company will come out every year to check my water heater and make sure its all working well. Enrique was great as always, arrived within the early part of the window I was given and got the job done quickly. Highly recommend this company. When we had the initial issues rather than saying we had to buy a whole new heater they worked to find a solution that worked for us as well as them. Thank you Enrique.

Review 18 (2024-01-07 - Rating: 5)
Kai and Alfredo were fantastic! We had a gas leak from our 15-year-old water heater late one night. We hurriedly got some recommendations from friends and submitted a service request on the website. We heard back first thing in the morning that the technician would be there in the afternoon. Kai came, examined the ancient water heater, clearly explained the issues, and presented us with our replacement options (as we knew we were likely to need). At this point it was late on a Friday afternoon and about to get dark, but we chose one of the options and he called the shop so that it could be installed right then and there to get our hot water back so we didnt have to wait until Monday. They worked until after 7 pm and got it all installed. Looks and functions great. Fantastic and professional job!

Review 19 (2024-10-22 - Rating: 5)
Luis was very considerate, neat, and orderly. He took the time to explain what he was doing, and why in the troubleshooting process.

Review 20 (2024-06-18 - Rating: 5)
I had three other plumbers come to my house. They all couldn’t figure out the problem but still charged me hundreds of dollars. Once I called Monkey wrench, they sent Reuben who diagnosed the problem in 15 minutes and had it fixed. I highly recommend this company . Be sure to tell the dispatcher the exact problem as they can then curate the right technician like they did for me

Review 21 (2024-10-07 - Rating: 5)
Daniel Yanez was amazing to work with. Supper knowledgeable and easy to problem solve. Would highly recommend.

Review 22 (2024-12-06 - Rating: 5)
Enrique did a professional job in a very timely manner. We are very pleased.

Review 23 (2023-12-04 - Rating: 5)
Luis and Eli were amazing. Ive been dealing with a malfunctioning Noritz water heater for over a month. After 2 plumbers and a water heater company came and went without resolving the issue, I called Monkey Wrench on a whim. Within an hour of arrival Luis had identified my problem and fixed it. There is no replacing experience and knowledge. They were friendly and generous with their time, and I cant recommend them highly enough. Dont mess with the rest. Save yourself weeks of pain and cold showers. Reach out to Monkey Wrench and ask for Luis and Eli.

Review 24 (2024-03-12 - Rating: 5)
Rick and Eddy were great. They took their time to explain findings and educate me on options available to replace my old worn out tankless water heater.. They went beyond the call of duty to make sure I was comfortable moving forward.

Review 25 (2024-01-20 - Rating: 5)
Jonathon was the best! He came out multiple times and had to have tried 15 checklist items sent from Noritz and fixed the problem. He was super courteous and extremely knowledgeable. I have not seen a tech put this much effort into something when he could have just given up. Definitely recommend him!

Review 26 (2023-12-18 - Rating: 5)
Weve had a cluster of issues at our home that all popped up at once and we needed them to get fixed in a timely manner. Rubin and Monkey Wrench were great at jumping right on the job and getting everything taken care of well and swiftly. Theyre always so easy to work with.

Review 27 (2024-05-06 - Rating: 5)
Good work by technician. Explained good and bad things regarding HVAC. Repair was made quickly.Only one small detail was asked that thermostat be set to cool at 74, but forgot.No worries as it was able to be done by customer.

Review 28 (2023-12-29 - Rating: 5)
Super smooth experience. Booked appointment for the next day and Alberto came by within the communicated time window. Fixed a pretty easy leak quickly and didnt try to upsell me on anything. Was friendly and clearly communicated what he was doing the whole time. Would recommend!

Review 29 (2024-12-07 - Rating: 5)
Tony did a great job and we appreciated his service. Thanks!

Review 30 (2023-11-01 - Rating: 5)
Luis was awesome - super easy to communicate with, very kind and so helpful. Would absolutely work with him and the company again. Such a relief to get a big leak fixed same day.

Review 31 (2024-12-20 - Rating: 5)
He is great. He is kind. He explains things. He is patient. And he is thorough.

Review 32 (2023-11-22 - Rating: 5)
Luis and Ely were VERY professional and knowledgeable about my my tankless water heater issue. They gave me several great options for addressing my issue. The service was very low-key and informative.

Review 33 (2023-12-01 - Rating: 5)
Sean did great inspection job on my system. There is a small leak in the heating system which I will attempt to fix in the future . there is no way I am ready to put out over $ 4,600. Plus.It doesn’t need fixing that bad.

Review 34 (2024-03-20 - Rating: 5)
Had another great experience with Monkey Wrench Plumbing. They were quick and thorough. Spent extra time making sure we were all sorted. Happy!

Review 35 (2024-12-31 - Rating: 5)
Alex was super helpful and shows a dedication to service.

Review 36 (2024-02-12 - Rating: 5)
Rick was amazing! Knew exactly what was required to service our Noritz tankless heater. Would absolutely recommend him. Scott

Review 37 (2024-02-13 - Rating: 5)
Met with Luis one of the plumbing technicians on site. he was very helpful and knowledgable regarding my repair needs. I would definately call them again if I needed any further service.

Review 38 (2024-05-08 - Rating: 5)
Very professional and efficient. Considered several options before deciding on the best type of work and discussed pros and cons of each. We wil use their service again when needed

Review 39 (2023-11-03 - Rating: 5)
Ruben was just the best! We had a difficult problem. He was able to solve it really quickly. He cleaned everything up… it is like nothing happened. If I have more problem;s in the future, I am going to ask for Ruben.

Review 40 (2024-01-12 - Rating: 5)
Ramon was fantastic! He came out to check my sump pump. He was super honest about it , gave me good advice and didn’t charge me for the call!

Review 41 (2024-03-09 - Rating: 5)
Alfredo did a great job. He was very organized. Everything works great and we have hot water again.

Review 42 (2023-11-07 - Rating: 5)
Eddie was professional and helpful. He diagnosed our gas line issue and had it fixed in no time. Well be using Monkey Wrench in the future

Review 43 (2023-11-22 - Rating: 5)
David always does an excellent job. I would recommend him without reservation! We have used him for many years and will continue to do so!!

Review 44 (2023-11-28 - Rating: 5)
Sean was a great resource and expert! Really appreciated his TLC in looking at our AC & Heat and his great recommendations. Amazing customer service!!

Review 45 (2024-02-14 - Rating: 5)
Had a flooded basement Monday morning and needed to replace furnace. Monkeywrench had someone out to inspect on Tuesday and unit was replaced Wednesday.quick response and excellent customer service!

Review 46 (2024-01-12 - Rating: 5)
Chai was knowledgeable, thorough, patient and great to work with. We have trust in his opinion and expertise. We would definitely work with him again.

Review 47 (2024-06-12 - Rating: 5)
David was very informative and helpful with all my questions about the A/C system. Very good service.

Review 48 (2023-12-29 - Rating: 5)
Excellent Quality !!! Fast Service !!! Repair Person Ruben Was A Wonderful Gentleman, A True Asset To Monkey Wrench Plumbing, Heating, & Air !!! Garbage Disposal Replaced In Less Than One Day !!! We Are Very Happy !!! Thank You Very Much !!!

Review 49 (2024-02-29 - Rating: 5)
I have used Monkey Wrench a number of times. They always arrive within the window given, and I have found all of their staff members to be professional and efficient.

Review 50 (2024-07-29 - Rating: 5)
Enrique truly did a wonderful job caring for our tankless water heater. Competent, knowledgeable, thorough, clearly explained the plan of action and what was to be done. Efficient and caring. Really super technician. Will ask him to come back for next years maintenance!Thank you Enrique!

Review 51 (2023-11-25 - Rating: 5)
Rubin & Alex were awesome, on time, very attentive to our property and all around great during a bad holiday pluming crisis... Thank you Monkey Wrench!

Review 52 (2023-12-16 - Rating: 5)
Monkeywrench is the best. Highly technical staff, great customer service. Highly recommend them for HVAC or Water Heater services.

Review 53 (2024-05-21 - Rating: 5)
Alex was very professional explained everything to me and did a awesome job on my ac and recommendations

Review 54 (2024-10-02 - Rating: 5)
Jose Zaragoza was the installer of our new tankless water heater. He did a great job. He was knowledgeable, fast and very pleasant.Were very happy with the service.

Review 55 (2023-12-18 - Rating: 5)
Very knowledgeable! Did a great job of slowly explaining everything to me in a way that I could understand. Would highly recommend him to anyone

Review 56 (2023-10-25 - Rating: 5)
Excellent Heating check-up. Mr Worley was very professional and helpful with all my questions. Will check AC in about 6mon. Thanks so much.

Review 57 (2023-12-27 - Rating: 5)
Alberto was very professional and able to pinpoint our problem immediately. We highly recommend Monkey Wrench.

Review 58 (2023-12-13 - Rating: 5)
Sean poplar was able to diagnose and repair the problem with my heating unit very quickly. Highly recommend.

Review 59 (2024-10-08 - Rating: 5)
Joe was awesome, professional, super knowledgable and wonderful. Highly recommend!

Review 60 (2024-08-15 - Rating: 5)
Once again, Monkey Wrench sent a friendly courteous and competent technician for my tankless maintenance. I have a lot of confidence in them.

Review 61 (2023-11-14 - Rating: 4)
Fred was friendly and professional. He checked the wall furnace for gas leaks several times and never found anything. I will use them again in the future. Thank you, Fred W.

Review 62 (2024-04-15 - Rating: 5)
Luis was great. Thorough and smart. Took good care of me.

Review 63 (2024-07-10 - Rating: 5)
Extremely happy with Luis Munoz. He was knowledgeable, professional and personable. I highly recommend his service.

Review 64 (2023-11-29 - Rating: 5)
Luis was kind allowed me to vent 😤 very understanding and professional happy with his work.

Review 65 (2024-06-14 - Rating: 5)
Excellent service! Explained everything and both Ramon and Jose were so very gracious!!

Review 66 (2024-01-20 - Rating: 5)
I am very happy with the courteous and professional way the service people, like Chai, perform their jobs.

Review 67 (2024-04-17 - Rating: 5)
Always on time, courteous and knowledgeable. I have been working with them for many years.

Review 68 (2024-10-04 - Rating: 5)
Thank you. Both Jonathan and Dixon were excellent and highly experienced. Jonathan was able to diagnose the issue with the tankless water heater and Dixon installed the part quickly having the water heater up and running. We also had another plumbing issue at a different property and they sent Louis S., who did an excellent job. Thank you.On August 2024, Efrain, Ruben, Jesus, and Alfredo came to my property and worked on the sewer line beneath my building. They all worked as a team. Monkey Wrench did an excellent job. Monkey Wrench a professional company that is helpful, and has good work ethics. I appreciate each one of them. Thank you Monkey Wrench.On October 2nd, Mason and Abraham worked on my propertys tankless heaters. They were very professional, respectful and did excellent work. I appreciate them both.

Review 69 (2024-02-21 - Rating: 5)
Super happy with Kai’s professionalism and customer service. He went above and beyond in servicing our water heaters and helping me with a faucet issue in our bathroom. He offered us the Home Protection Plan which benefits us in many ways and I was appreciative to know of that. Highly recommend him, and hope he comes back out to help us in the future.

Review 70 (2023-10-26 - Rating: 5)
Reuben was great- professional and got the job done in an efficient manner.

Review 71 (2024-05-16 - Rating: 5)
Luis is fantastic; couldnt be more satisfied.

Review 72 (2024-01-22 - Rating: 5)
Great experience with Luis Munoz! Very knowledgeable! Thank you!

Review 73 (2024-07-17 - Rating: 5)
Very good service. Thank you.

Review 74 (2024-02-26 - Rating: 5)
David and James did an excellent job fixing my furnace. Gabbie was so helpful setting up the appointment. She is very personable. I would recommend this company to anyone who needs their furnace repaired.

Review 75 (2024-02-12 - Rating: 5)
Excellent, explained everything fully, completed the work as scheduled. Top notch!

Review 76 (2023-11-22 - Rating: 5)
Monkey Wrench is now our plumbing service for all our units and our technician Enrique will 110% be who we request. Enrique was able to quickly and accurately assess our issue and provided a wealth of knowledge on how to remedy and better our plumbing. Absolutely the easiest and most stress free home maintenance appointment ever from scheduling to job completion. HIGHLY HIGHLY Recommend both Enrique as your plumbing specialist and Monkey Wrench Plumbing!!!

Review 77 (2024-04-17 - Rating: 5)
As usual, Luis did an excellent job servicing my Tankless Water Heater.

Review 78 (2023-12-15 - Rating: 5)
Arrived on time, explained what was going on all along the way, job completed well.

Review 79 (2024-01-05 - Rating: 5)
Ruben Gaeta was great and so was the company itself. Fast, courteous, professional and not expensive. Im never calling another plumber.

Review 80 (2023-12-16 - Rating: 5)
Did an excellent job in solving a difficult intermittent problem. Finally fixed!

Review 81 (2024-03-09 - Rating: 5)
The technician did a great job and is very knowledgeable about the equipment.

Review 82 (2023-10-26 - Rating: 5)
Joaquin did an outstanding job. He explained the install and answered all my questions. Great service and great job.

Review 83 (2023-11-30 - Rating: 5)
Very knowledgeable and friendly service! Five stars!

Review 84 (2023-11-20 - Rating: 5)
Luis and Eli came by and did a very professional inspection of my tankless water heater. In the follow up they gave me several reasonable options for a solution to the problem.

Review 85 (2023-12-16 - Rating: 5)
Ramon did a great job at our house!

Review 86 (2023-11-22 - Rating: 5)
Carlos was on time, cheerful, efficient and neat, with good explanations.

Review 87 (2024-04-02 - Rating: 5)
Prompt, communicative and service oriented...Thanks folks!

Review 88 (2024-02-27 - Rating: 5)
Great service

Review 89 (2024-07-02 - Rating: 5)
Great service great technician

Review 90 (2024-01-25 - Rating: 5)
Quick response. Friendly technician.

Review 91 (2024-03-22 - Rating: 5)
David is the best!!!

Review 92 (2025-01-10 - Rating: 5)
Gabriel is super professional at what he does. He is polite, always speaks with a smile and explains clearly on what he does and cleans after his work. He is great.