Mount Valley Foundation Services

Located in Spartanburg, South Carolina

Address: 300 South Ave, Spartanburg, SC 29306, United States

Phone: +1 864-236-4656

Rating: 4.6

Services

On-site services
Wheelchair-accessible car park
Wheelchair-accessible entrance
Appointment required

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-09-03 - Rating: 5)
From start to finish Mount Valley Foundation did an amazing job. My husband and I just moved from WI into a 1950s home. We would set our AC to 70 and the humidity would make it 85 in the home. We got a few different quotes and made our choice. As a first time home owner it’s always scary trying to find the right pick but Shaun, Dre, and Alex were all very informative about what they were doing and was always patient about me asking questions. After a day of completion we now stay at a nice 70 degree home with low humidity.

Review 2 (2024-12-28 - Rating: 5)
Mark Duncan came by to inspect my footer drain and sump pump that was installed 2 years earlier. After identifying issues that was preventing proper drainage he came back out after hours and fixed my problem. Mount valley has done a great job at hiring good people and I’m thankful Mark was the one that was taking care of my problem. Mark was the perfect example of standing by the work of his company!

Review 3 (2024-12-31 - Rating: 5)
We could not speak more highly of Dustin. Dustin is thorough, detailed, well informed, yet patient and happy to answer any questions, and even proactively educates his customers when they dont know what to ask. We wish all businesses conducted themselves with the care that Dustin brings to his work. Thank you!

Review 4 (2024-12-23 - Rating: 5)
We had foundation reinforcement work done with piers on our property, and we were very happy the way Yiannis and Landon handled the work. Their attitude and disposition were terrific. They explained what was going on and called us to show us what they were doing. We were fascinated by the way this kind of work is done. We appreciated Yiannis and Landons work, friendliness and cleanliness. We hope to have good results with this work for many years.

Review 5 (2024-06-19 - Rating: 5)
The team that came to put posts up in my basement to support the floor above, was great. They were professional, pleasant, and undaunted by some delays (which included a mom bear and her cubs blocking the entrance for a bit). Shaun Dixon, Alex Hernandez and Milton Martin all get kudos from me for a job well done.

Review 6 (2024-11-12 - Rating: 5)
Mark Duncan completed my annual service today on the pump and dehumidifier. He was extremely professional and very thorough. I had some issues over the first year and were ultimately fixed. Mark’s attention to detail gives me hope of many more years with MVF.

Review 7 (2024-09-05 - Rating: 5)
I had a fantastic experience working with Clint from Mount Valley Foundation Services. He made everything incredibly easy to understand and was very upfront during the whole process. Clint’s attention to detail and dedication were impressive, and he answered all of my (many!) questions quickly. The foundation repair was finished on time and turned out great. If you need foundation work done, I highly recommend Clint and Mount Valley Foundation Services!

Review 8 (2024-11-21 - Rating: 5)
Mount Valley Foundation Services made this a much easier process than I anticipated. Trey was super responsive and informative. Josh, Zion, and Daizon were communicative, courteous, and efficient while working on my house. They were professional, quieter than expected, and cleaned up around the work area quickly and thoroughly. I cant recommend them all enough if you need foundation work done.

Review 9 (2024-07-30 - Rating: 5)
I recently had the pleasure of working with Carlton at Mount Valley Foundation, and I must say, he exceeded all my expectations! From the moment we began discussing my project, it was clear that his level of expertise was unmatched. Carlton not only has an extensive knowledge of his craft but also possesses a genuine passion for helping his clients.Throughout our interactions, he was incredibly helpful, patiently answering all my questions and guiding me through the process with confidence and clarity. What truly stood out was his professionalism—Carlton consistently made me feel like a priority, ensuring that every detail was taken care of.His ability to represent Mount Valley Foundation with such integrity and competence turned out to be the deciding factor for me to go ahead with the job. I am thrilled with the results and would highly recommend Carlton to anyone seeking top-notch service in foundation work. If you want someone who truly knows their stuff and takes pride in their work, look no further than Carlton!

Review 10 (2024-11-11 - Rating: 5)
Struggling with water seepage in the lower level of our house, I wanted to fix the problem once and for all and called Mount Valley. The inspector, Scott, did a detailed review, took the time to discuss everything, and made certain that my questions were answered. He also responded to follow-up questions that I had a few days later. Familiar with sump pump installations, having had one in a prior home, I became convinced that it would be the best way to ensure the problem would be solved.The initial installation schedule was farther out than I wanted, as we were trying to get ready for an influx of family, but MV was able to move us to an earlier date when they had a slot open up on their schedule. The installation foreman, Durand, worked with me to resolve site issues even though it meant another visit a few days later.The final installation was accomplished as Durand, Ron T, and Patrick worked past normal hours as the sun was going down to get the job done. In the end, I was grateful for a professional job by the MV team and the courtesy extended by everyone throughout. They are deserving of a fine review.

Review 11 (2024-08-28 - Rating: 5)
Mount Valley Foundation was a pleasure to work with when we were finally ready to deal with a horizontal crack in our basement wall that had been there before we moved in. Clint Weimann helped us through the inspection & quoting process which felt very transparent and honest. A few weeks later Donovan, Cory, & Isaiah came out and installed our basement gutter system over the course of two days. The crew did a great job, worked quickly, and installed the system very cleanly. Overall a pleasure to work with.

Review 12 (2024-11-28 - Rating: 5)
Donovan and his crew were totally responsive to my text communication. He followed through and came by and fixed my issue in minutes. He is one of the best contractors weve worked with in terms of communication and taking the time to do the job right. Every company needs a Donavan. In fact, do yourself a favor and get yourself a Donavan this holiday season.

Review 13 (2024-08-14 - Rating: 5)
Had a fantastic experience with Mount Valley. Chris Geddie was very thorough with his inspection and explanation of our mold/moisture issues in our crawl space. Their team was incredibly efficient and clear in communication about cost, repairs, etc.. You can tell there is great leadership from top down in this company. It shows.The crew who did the actual labor was led by Durand, Ron T and Patrick. These guys were awesome. Constant communication with plenty of pictures. All by their own initiative and unsolicited by me. We had the French drain along our backside of the house installed in the crawl space including a sump pump to a drain line out; as well as removal of bat insulation and replacing with foam board insulation on the walls and extending our encapsulation as well; and lastly a dehumidifier was put in. All the work was very quality and I’m very confident we won’t have any persisting issues. And if we do they have a great warranty plan to make it right.

Review 14 (2024-09-19 - Rating: 5)
From my initial phone call to the end of this part of my project, I am very pleased with this company! From Scott coming out to my house and letting me know what needed to be done, to the awesome work crew, Oscar, Devon and Dustin. They were very professional, respectful and didnt mind being teachers! They explained everything they were doing and answered all my questions. I can not sing their praises enough.

Review 15 (2024-10-22 - Rating: 5)
Mount Valley sent Mark out to do my follow-up inspection and he did an amazing job in verifying and adjusting our foundation and patching up a few issues that emerged in last years encapsulation work as a result of Hurricane Helene.He was extremely helpful and courteous. Thanks Mark!

Review 16 (2024-08-26 - Rating: 5)
Had a wonderful experience with Travis Peterson on foundation work for a 70 year old investment property that would serve as a residence. Travis and his team dotted every i and crossed every t to the point of even checking back a month after the work was done to ensure everything looked perfect. Very grateful for mount valley and their expertise and will certainly be using them again on my next project!

Review 17 (2024-09-12 - Rating: 5)
We are very thankful that we selected Mount Valley to raise and align the concrete slabs in our garage and sidewalk. Dustin came in july and gave us a very careful estimate and was extremely polite and helpful. And today, Yannis came and worked all day on the job raising and aligning the slabs in the garage and the sidewalk. He was extremely courteous and he was totally dedicated to making us happy with his work- - he did an excellent job!!

Review 18 (2024-10-31 - Rating: 5)
Mount Valley Foundation was a pleasure to work with from the Salesperson to the Installation Personal. During the installation process, Yiannis Kokolis and Landon Wray were very helpful and listened to concerns. They addressed everything and work with me during the installation. Customer service was on point with them and even on the follow up call after.

Review 19 (2024-12-16 - Rating: 5)
I am very pleased with the work recently performed by Yiannis and Landon. After damage from Hurricane Helene, my home needed helical piers installed to provide additional foundation support. They also performed a SettleStop PolyRenewal project to take care of settling issues with my front steps and walkway. They kept me informed of all the steps involved and made sure I was satisfied with the results.

Review 20 (2021-04-02 - Rating: 5)
For years I have been battling our basement with water leaks. I tried everything from special paint to trying to get the water away from the house. Nothing would work so I called mountain valley foundation. Mitch is the sales rep that came to the house we talked I like what I saw mainly cause the system is under ground and the price was better then battling water for years to come again so I signed and we set up a date. The start day finally came and the Forman Ian and his two worker Jeremy and Trevor called about 20 mins before they showed up and yes he called every morning. They started shortly after didnt waist any time after a couple changes (I decided to go across a garage door also which they had no problem adding) after 3 days it was complete I am very impressed with the work they did and how quickly they achieved it all the workers where nice and if I had any questions or concerns I just asked and talked to them and they had no problems explain stuff too me 10 out of 10 for the workers the only regret I have is that I didnt call them 3 years ago when I bought the house and noticed the problems but I would highly recommend this company. They did a great job from the work all the way to cleanup so if you looking for waterproofing a basement call them you will not regret it.

Review 21 (2021-10-14 - Rating: 5)
Our area was having internet problems yesterday when I tried to post my review. I would like to add to it that the crew we had was awesome. Austin Biendan, Untrell Pearson and Nicolas D. kept us informed of everything they were doing and were the most professional group of tradesmen I have ever seen. My wife has worked tirelessly since July to get our bathroom remodeled and it was just one delay after another except for your company. When your representative came to our house he explained the entire process, the length of time for the install etc. and the crew showed up everyday, on time, just as promised. My yard was cleaner when they left than when the started. Im not going to say I would recommend your company because I already did and do far 2 of my friends on Facebook will be contacting you. Sorry this is so long, but this just had to be said this way. Hang on to these guys, they are a huge asset to your company.

Review 22 (2024-08-31 - Rating: 5)
Very pleased to have picked Mt. Valley to do the necessary work to raise my sinking deck. Carlton Cisson was my inspector, and Mr. Nesbitt, Mr. Miller and Mr. Hernandez did the great work. The whole group were meticulous, polite and very hard working. I dreaded the whole process but it turned out to be a very good experience thanks to these guys. :)

Review 23 (2024-09-03 - Rating: 5)
Mount Valley came out today to fix my front walkway that had settled and was uneven. Yiannis and Landon were very nice and did a great job with my walkway. They answered my questions before they started and cleaned up after they were done. They were very pleasant to do business with. I would definitely use Mount Valley Foundation again. Thank you!

Review 24 (2024-07-25 - Rating: 5)
Justin, Kemper, and Lucas were awesome! Justin did a pre walk through to explain what the work would consist of in detail. He also request to show me the work before they replaced the dirt. Once they were finished we did a final walk through and he explained things again. The entire crew was super nice and made the experience a lot easier. Thanks to those guys!

Review 25 (2024-11-21 - Rating: 5)
Mount Valley really delivered! Their representatives, Yiannis and Landon were friendly, talented, and efficient. If I needed work on my foundation, I’d call these guys first! Goose Moncrief, Nov 2024

Review 26 (2024-10-18 - Rating: 5)
I had my home inspected on October 17th by Edgar Velasco, Spartanburg Office. I wanted to advise how professional he was in his job, and sitting down with us to go over the solutions to our foundation issues. He wasnt pushy to us about making a decision right then. Thats what I like about a company. Once we are able to get out FEMA approved, we will definitely have Mount Valley do the work. Thank you.

Review 27 (2024-09-04 - Rating: 5)
I recently had the pleasure of working with Clint Weimann from Mount Valley Foundations in Greenville for foundation repair work on my house, and I couldnt be more impressed with the results. From the initial consultation to the final inspection, Clint demonstrated exceptional professionalism and expertise.He thoroughly assessed the issues with my foundation, explained the repair process in detail, and provided a clear and fair estimate. Throughout the project, Clint and his team were punctual, respectful, and meticulous in their work. They addressed every concern I had and completed the repairs on time and within budget.The quality of the work is outstanding and I highly recommend Clint Weimann and Mount Valley Foundations to anyone in need of foundation repair.

Review 28 (2024-08-31 - Rating: 5)
I would like to share my thoughts on this company based in Greenville. Clint Weimann met me at our vacation property. His knowledge was invaluable and not only did he address my foundation concerns but also highlighted additional issues with suitable remedy. He was punctual and extremely well presented and I was highly satisfied with his service!

Review 29 (2024-08-27 - Rating: 5)
Mountain Valley Foundation did a great job repairing the concrete walkway at our home. Yiannis Kokolis and Landon Wray were professional, courteous and worked hard on a hot summer afternoon to complete the work. The walkway looks great now and is safer to walk on. The work was completed at a reasonable cost.

Review 30 (2024-06-24 - Rating: 5)
Ive had 2 different services done with MVF. Excellent service with both.The crew that installed intelligent jacks were professional, courteous and worked efficiently. Their names were Landon, Zions and Ervian.The 2nd service that was done, was to level concrete walkway. Despite some scheduling issues, this team was also Excellent. The worked very hard. This team included Steve and 2 other gentlemen.I would definitely recommend this company.

Review 31 (2024-10-23 - Rating: 5)
Landon and Yiannis did a great job fixing our concrete floor. They called and texted to inform me of their arrival time and kept me up to date on their progress throughout the day. They were very informative, professional and nice. I recommend MVFS.

Review 32 (2024-09-13 - Rating: 5)
Durand and Ront were amazing! Very personable and knowledgable. They had to work in the rain which was not pleasant for them. They were thorough and answered every question I had. Both were fine young men, it was a great experience! Do not hesitate to use this company!ThanksAshley Branch

Review 33 (2024-11-01 - Rating: 5)
This is a solid company and they do great work. Bernard Jefferson performed a thorough inspection of our system, after a recent hurricane, and was particularly kind and friendly, courteous, professional and knowledgeable! Thank you!

Review 34 (2024-08-07 - Rating: 5)
The salesman was very thorough and professional. Trevor & Erivan installed the encapsulation of my crawl space. They were very good workers together and answered any questions I asked. Thanks to you both.

Review 35 (2024-11-14 - Rating: 4)
In July, Mount Valley Foundation was hired by my HOA/CAMS Property Management to resolve the ongoing problem with ground water flooding my unit repeatedly. They installed a sump pump system with 100% warranty. I had to remove four feet of my interior walls for them to install it, which I had to pay for personally to repair, because interior work isnt the responsibility of the HOA. Durning the next heavy rain, my condo flooded again. Under the warranty Mount Valley returned, tore down the walls to dig deeper and fix it. And the workers successfully resolved the problem. Mount Valley promised to reimburse me the $350 I had to pay to put my walls back up, trim and repaint. They have failed to reimburse me despite many calls, emails etc. They say: the HOA has not paid them so therefore they cant reimburse me. The HOA/CAMS says they have paid them. This is unacceptable, I have advised them that they need to resolve the non-payment with HOA/CAMS and that should not prohibit me from being reimbursed. Their solution is great, their workers are great but their management and financials departments leave a lot to be desired. I have been more than patient but I can no longer tolerate the lack of response nor recommend them due to this issue.UPDATE: Mount Valley has resolved this issue and reimbursed me in full.

Review 36 (2024-07-08 - Rating: 5)
Just had my jack system installed and I couldnt be more pleased with the process. Shaun Dixon and crew( Dre Nesbit, Alex Hernandez, and Milton Martin) did agreat job on my modular home. Shaun answered my multitude of questions with patience and he truly wanted my concerns alleviated.Also a shout-out to Dustin Daughety who was my preliminary foundation/crawlspace inspector. He looked at every inch of the foundation. He was really informative etc etc.Agian, a great experience!

Review 37 (2024-07-29 - Rating: 5)
Trey was an excellent sales rep and made sure I was able to get the products I needed at the best rate possible. James, Joshua, and Connor did great install work.

Review 38 (2024-06-07 - Rating: 5)
This was a great experience!. Dustin did an awesome, hours long, thorough inspection and was patient with all my questions and concerns. Inspired me with confidence. Then the 3 men showed up to do the work and they were on time every day, professional, efficient, and worked solidly throughout 2 days. Actually finished ahead of schedule. Super shout outs to Alex, Nick, and Joshua. Thanks guys, it was a pleasure!

Review 39 (2024-07-09 - Rating: 5)
Clint Weimann was my inspector ! He did an amazing presentation and explanation of my issues… i would highly recommend him and your company… my only problem was the cost.. perhaps later. Charlene Price

Review 40 (2024-11-03 - Rating: 5)
I had a team Daizon, Conner and Josh take care of my crawl space. They were very efficient and very pleasant to deal with. Highly recommended

Review 41 (2024-08-13 - Rating: 5)
Loved doing business with Joshua Barnett. He performed an in depth inspection. He went above and beyond to help us with our home, cant recommend enough!

Review 42 (2023-10-17 - Rating: 5)
The install team was amazing. They were patient and helpful with all my questions as well as did a great job with my encapsulation. I love that my crawl space is clean, neat and energy efficient now. Michael S., Sergio, and Nicholas A., were professional, and on-time. They worked hard and did a fabulous job. Now I would even go under my house if I needed to where I wouldnt have before.

Review 43 (2024-07-03 - Rating: 5)
Christopher Geddie was a perfect 10. He was honest, detailed, and descriptive with his inspection. He followed up and checked in before, during, and after the work was completed. As a satisfied customer and a combat veteran, I will recommend him highly and share his card with folks in need.

Review 44 (2024-05-08 - Rating: 5)
I would like to say thanks to Will, Brady and Luis for doing such a great job on our home. You guys were on time with the appointment. Youll were very friendly and professional. The contractor Will made sure we understood the work that was being done to our home. My husband and I are very pleased.

Review 45 (2023-08-21 - Rating: 5)
My experience with this company started off shaky but ended up being the best outcome I could have asked for. Some of the first crew they sent were not reliable, hardworking or completely honest which based on my experience with the salesman was surprising. I have an old farmhouse with a short crawl space and I knew it was a tough job. When they said the job was complete and wanted payment in just three days that they barely worked I knew without looking under the home this could not be true. I called the manager and explained what happened and Michael and Larry came out within two hours. They inspected and apologized profusely for what I had just experienced. They both assured me that this is not the way Mount/Valley does business and they would make sure I was completely satisfied when they were done.They stayed true to their word. They sent a wonderful crew-Alex Hobbs, Cullen Thara, and Alex Hernandez and they worked constantly under really difficult circumstances, with such a small crawl space, and never complained once. Each of them repeated the phrase we are here to make you happy and I could feel that they genuinely meant it. They did an excellent job in fixing my foundation and as a single woman this gave me a sense of security about my home which literally... is priceless. They took everything into account when Dave gave me a very fair final bill. When a company builds their foundation on exceptional customer service and instills it in every employee, why would you go anywhere else. I cannot recommend them highly enough. Thank you Mount/Valley Foundations!

Review 46 (2024-03-29 - Rating: 5)
After a very poor experience with a previous waterproofing attempt in my full-size wet basement, I had the good fortune of turning to Mt. Valley Foundation Services for a comprehensive solution. From the very beginning, Carlton in sales provided clear, informative guidance without any of the pressure you might expect. I appreciated Carltons professionalism and clear communication, matched with his extensive knowledge.Donovan and his team handled the installation. The contrast between the previous system and what Mt. Valley installed is like night and day. Without going into the specifics of the past, lets just say the prior system left much to be desired. In stark contrast, the workmanship, attention to detail, and the technology of Mt. Valleys system have transformed my basement from a constant worry to a space Im now excited to use to its fullest potential.I had a digital weather station installed at my house because of the water intrusion issues I was dealing with in the basement. We experienced nearly 5 inches of rain within a 24-hour period in January. The system installed by Mt. Valley didn’t just perform; it excelled, managing all that water without the slightest hint of struggle. In fact, weve seen nearly half (22 of rain) of the average annual rainfall within the first 10 weeks of 2024. The basement has stayed dry!!! This is the kind of reliability and peace of mind I was seeking from the start.Thanks to Mt. Valley Foundation Services, I have every confidence to proceed with my plans to fully finish my basement, something I couldn’t have imagined doing with the previous system in place. This transformation effectively doubles the livable square footage of my home, a change I hadn’t dared proceed with before Mt. Valleys intervention. Their team not only delivered an exceptional waterproofing system but also restored my faith in what true professionalism and expertise can achieve.A heartfelt thank you to Carlton, Donovan, and the entire Mt. Valley team for your outstanding service and for giving me the confidence to finally make my basement the livable, enjoyable space it was meant to be. :)

Review 47 (2024-08-06 - Rating: 5)
Edgar was the consummate professional. He was thorough, very knowledgeable, and instilled trust in both my wife and me. He is a credit to your company.

Review 48 (2024-07-17 - Rating: 5)
Arrived on time. Completed job in one day in extreme heat. Travis, Zion and Comnor were courteous, knowledgeable and hard working. Travis explained everything after job was completed.

Review 49 (2023-06-13 - Rating: 5)
My experience so far with Mount Valley Foundation Services has been very positive. Clint thoroughly inspected the foundation issue I have and clearly explained the proposed plan. I asked a friend knowledgeable in structural engineering to speak with Clint and verify that the proposed plan was appropriate and a fair price. All was explained thoroughly and I feel reassured knowing I can reach out with any questions along the way. Clints clear communication and attention to detail gives me peace of mind that the project will be completed with integrity. I will update my review once the project has been completed, but I doubt that my rating will change based on the professionalism Ive seen so far.

Review 50 (2024-06-11 - Rating: 5)
Sean Alex and Dre did an excellent job on my foundation repair. They were knowledgeable, friendly, and quick. I couldnt ask for a better team to have work on my home. Thanks guys.

Review 51 (2024-02-05 - Rating: 4)
Clint was a great salesman. Very through while explaining my foundation issues. Also, the young men who completed the job were very professorial and kept me up to date during the process. I would give 5 stars but they had permit issues that were eventually resolved but the job was 3 months later than expected.I would use again!

Review 52 (2023-11-24 - Rating: 4)
David came out and did an inspection under my house to address sinking areas in my floor. The quote he gave me should have been final as I expected him to do an honest and thorough assessment. However, three weeks later when Darrell and crew came out, they found active termites that David didn’t report and increased the price by 1/3 or $3500. I see no reason David could not see the termites and I am concerned about the honesty of this company. David is on vacation and I haven’t been able to talk with his boss. I’m happy to report after a lengthy conversation with Jason, Field Manager, he promised to talk to Darrell and David about the mistakes that were made. He agreed to adjust the cost they were increasing the price by as retribution. I’m very impressed with the willingness of the company to work with me. I must add that the work crew was professional and left my yard looking better than before they arrived.

Review 53 (2023-07-11 - Rating: 5)
My experience with Mt. Valley was very positive throughout the entire process. I had a pre-purchase inspection and repair quote done on termite damaged perimeter beam in the crawl space of my home. David Tillet was very thorough in inspecting not only the damaged woodwork, but also giving a comprehensive assessment of the entire crawl space and garage slab. David conducted multiple visits to the property to get initial dimensions and give clear instructions on which HVAC/plumbing/electrical equipment needed to be relocated during the repair. While the Mt. Valley price was higher than a competitor quote, it was clear that Mt. Valley took the time to calculate a truly engineered solution compared to a shorter lasting, band-aid approach from the competitor. David and Christopher Ross were very transparent in the expected lead time for the labor, working with me throughout my closing process, the financing process, and updating me on seasonal discounts.On the day of the repair, it was clear that David and the repair foreman Alex Hernandez were on the same page and had reviewed all necessary details of the project. The crew consisting of Nicholas Hobbs and Cullen Tharp were efficient and tidy in their work. All three crew members worked well together and did not hesitate to walk me through each step of the process and answer all of my questions. The crew worked a long day, in very tight quarters, staying late to ensure the job was done so I could have plumbing and electrical re-run to the house the following day.When the work was complete, the crew made sure to have me inspect the final repairs (which were extensive) to my satisfaction prior to finalizing the transaction. Bonus points for letting me keep the cutoff lumber that was going to the landfill anyway!I would recommend Mt. Valley to anyone in the Southeast looking into foundation repairs.

Review 54 (2023-10-14 - Rating: 5)
Clint was exceptional. He explained everything perfectly and took as much time as possible to make sure we were happy with the entire process. He checked our crawl space and made sure we were comfortable with the part of the foundation that needed repair. He was willing to work with us on financing since we are on a fixed income. I would definitely recommend him to anyone.

Review 55 (2024-01-25 - Rating: 5)
We previously used Mount Valley to solve the water and mold problem in our basement. We were very pleased with the outcomeWe had Mark Duncan come out regarding a French drain for the side of our house. He was very professional and gave us 2 to 3 options. He was very easy to work with

Review 56 (2024-07-22 - Rating: 5)
Very nice crew: Durand, Patrick and Ron. Very thorough work. I also want to add two more very nice and efficient crew members: Oscar and Joshua.

Review 57 (2024-06-05 - Rating: 5)
Rainer should be recognized for his devoted service to this company. Not everything went as planned, as far as, what the salesman promised, and what was written in the contract (read it throughly). Rainer is going above and beyond to make it right. Service is key, and I appreciate him.

Review 58 (2024-07-11 - Rating: 5)
Shaun Dixon was simply excellent!!! He took off his shoes when he came into my house and that spoke volumes about him. Excellent work!

Review 59 (2023-04-23 - Rating: 5)
From beginning to end Mount Valley impressed me with their professionalism. They delivered quality service at a very affordable price, and in a very reasonable timeframe! Their inspector Travis went above and beyond with the customer service, being available to communicate with me at all times (a very rare quality to find in contractors these days!) and the foreman Omar clearly knew what he was doing. They worked hard and fast and did great work for a very reasonable price. They have even been willing to answer my questions after the job is finished. If you are having a hard time finding good help in the Upstate SC or Western North Carolina area be sure to give them a call!

Review 60 (2024-11-01 - Rating: 5)
We can’t recommend Jeff from Mount Valley Foundation Services enough. He is extremely knowledgeable, kind, trustworthy and took his time explaining everything to us.

Review 61 (2023-11-05 - Rating: 5)
I called mount valley over the summer about some water build up in my Crawlspace. They were able to get someone out to look at it (showed up on time and great communication) to give me an estimate later that week. They listened to my concerns and gave me options that would work for us. The 3 men that came out to do the work were wonderful! Very clean, polite, and the work looks/ functions great! Highly recommend.

Review 62 (2023-04-27 - Rating: 5)
Travis Peterson was professional, courteous and very knowledgeable. Travis and his team communicated very well; he always answered his phone or called me right back, texted responses to questions right away, and communicated even during the evenings or weekends...once he even took my call and answered questions while he was on vacation. He worked closely with me on the contract to provide exactly the services I needed and cut costs for items I did not want. The crew, led by Trevor Raven, was great: exactly on time, very competent and quick, and the work was top-notch. These guys are competent, professional, and work hard. My only very limited reservation was the cost; the contract was for more than I was expecting. However, given that I had talked to numerous contractors prior to Mount Valley who would not call back, not show up for appointments, did not seem to know what they were doing, or just didnt seem to care, I was happy to pay for the services I got. Thanks, guys; Id happily use Mount Valley again, and recommend them to anyone.

Review 63 (2023-09-11 - Rating: 5)
All Staff friendly , professional, hardworking and honest. A shout out To Alex Hobbs, Cullen Thorpe, and Justin Smith for teamwork and solving unforeseen issues with crawlspace and deck. I now have dry water free basement. They worked with integrity and got the job done in timely manner.Left the area clean and explained what they were doing along with sending a file of photos with progress along the way. I would highly recommend to family and friends.

Review 64 (2024-04-01 - Rating: 5)
This company has been communicative and responsive when called upon. Jason came out today for our annual maintenance and did a quick and efficient job and was very friendly. We appreciated the smile!!

Review 65 (2024-01-26 - Rating: 5)
Update: received a phone call from their manager and he apologized for the issues I had with the customer service rep. Supplied his direct contact info and said not to hesitate to call if I needed anything.Customer service needs some work. It should not be that hard to tell me when your next available appointment is. I understand you need the home owners approval to stepon the property but you should be able to find out an approximate time frame that I can get an appointment.And no, you will not find me in your system as a customer because I couldn’t get an answer as to when I could get an appointment. Cantey and Upstate Structural Repair had no issue with providing that information.

Review 66 (2024-05-07 - Rating: 5)
The team you sent was awesome! Very professional, hardworking , and well trained.I would give this team a bronze star, they represent your company well!Best regardsWalker T Shirley III

Review 67 (2023-09-14 - Rating: 5)
I cant say enough good things about the team from Mount Valley Foundation Services. Oscar M., Cory H. and Brandon W. did an outstanding job with the foundation repair. I was very impressed with the entire process and the materials used. They explained each step of the repair and completed the job in a very timely manner. Thanks for a job well done!

Review 68 (2023-10-27 - Rating: 5)
Very impressed with Clint Weimanns professional attitude and overall help. He took a lot of time checking out our foundation problem and let us know how to continue checking to see if there is a true issue. If we do have a continued issue we will be calling him. Clint really cares about doing the right honest thing for his customers.Would definitely recommend him to any friends that needed this kind of business help.

Review 69 (2022-12-14 - Rating: 5)
I hired Mount Valley to take care of some foundation issues that were causing weak and uneven floors due to water damage. Mitch came out and gave a thorough inspection and a quote that involved installing a new support beam and jacks. I asked him if their work would also involve replacing some of the rotten and weak wood and he confirmed that it would, so I proceeded with the work.I wish I would have gotten that in writing because sure enough, no wood was replaced and the floors were barely any better than when we started. The team was in a hurry to wrap up for the day, so I wrote on the work order that I was only accepting the work completion contingent on them following up with me to get it sorted.It took almost 2 weeks to get someone on the phone. When I did, they kept avoiding the issue and said it wasnt part of the scope of work, despite what I was told directly, and just wanted to give me a quote for additional work.At the end of the day I spent a ton of money for less than a days work that didnt even fix our issues. Very dissatisfied!Update: Shortly after leaving this review I was contacted by Thomas at Mount Valley. He went above and beyond to fix the situation and make sure I was completely satisfied. Great customer service!

Review 70 (2023-11-24 - Rating: 5)
John, Eli, and Justin arrived as scheduled and worked carefully and efficiently. They communicated with us throughout the procedure, and they left the site clean and orderly. Were very happy with the work they did.A year later I had them come back to shore up an unsupported internal wall. Nick and Adrian showed up on time and completed the work by lunchtime. The problems inside the house were corrected as a result of their work. Another very good experience.

Review 71 (2023-03-01 - Rating: 5)
I am a widow and know absolutely nothing about concrete and foundations. Once I noticed moisture seeping through the cracks in my garage floor I called Mountain Valley Foundations. Scott came out to my home and performed a thorough inspection of my garage. The inspection took about an hour. During the inspection Scott was telling me what he was doing to try to determine the cause of the cracks in my garage floor. Once his inspection was complete we sat down to discuss some options for repairing the floor. Scott was very personable and knowledgeable and I was very comfortable having him in my home. I look forward to working with Scott and Mountain Valley Foundations.

Review 72 (2023-10-06 - Rating: 5)
We are very pleased with the work Pete, Erivan and Jesus did this week at our house. They literally transformed our damp, moldy crawl space into a hospital clean roomVery professional with excellent customer service. We highly recommend this team.

Review 73 (2024-05-07 - Rating: 5)
So far, so good. David Tillett did a thorough job in finding the water sources and presenting a plan for remediation with flexibilty. I am looking forward to seeing the rest of the process work out.Well, its been 8 months and weve had several major rain events. My basement is still dry and I am very pleased with Mount Valley.So, the big rain came in January 2024, I had a water intrusion in the place I told them it was the worst for it. That particular day of rain was really bad. I stayed home from work and timed the sump. It got down to a 19 second cycle. It was not all that bad, however. I cleaned it up quickly, not like before.I called and they sent a crew out to look at the system. They made adjustments to the sump pump height and timing, I think. It all seemed good. This was January.I paid for and had a scheduled service check for May 3, 2024, at noon. No one showed up. I called and they said they had no record of a scheduled service check of the system. I had called and made the appointment in November, 2023, I think. The person I talked to said they were busy and we had to schedule in May, even though it should have been in February. They did have a record of the visit in January.Apparently, the visit in January cancelled my scheduled appointment in May. No one told me that this would be the case. I thought the January visit was a warranty issue.I guess Mt. Valley has been bought by some other company and they dont have any way to keep their appointments and visits straight.I am generally please with the work. The people are nice. But they have some kinks in their system regarding customer service. It cost around $12k for their work. Then about $5k to repair all the drywall. They do not repair the rooms after they dig it all up and put in their system. That is the owners responsibility. I knew that going in, so I am not complaining about it. I would just think that I they would more responsive customer service after the sale.

Review 74 (2022-06-21 - Rating: 5)
Miles did the initial inspection and was very pleasant to work with. John L., Justin S., & Sergio performed the work and worked through a thunderstorm. They were covered in red clay mud. They were very professional, polite and hard working. The work looked great…better than we expected! Highly recommend Mount Valley for any work you need done.

Review 75 (2023-09-28 - Rating: 5)
Mount Valley Foundation Services is an excellent company with great customer service. Their employees have extensive knowledge and expertise on crawl spaces. I was blown away by the amount of items that Kevin Chavis inspected at my home.

Review 76 (2022-03-23 - Rating: 5)
I had a great experience with Mount Valley Foundation Services. We had some issues with sagging floors and had them come out and take a look. They were extremely professional, quick to respond, and very informative about the whole process. From the time we called to the time they came out and finished the job was about two to three weeks. They even finished the job quicker than expected. We dealt with Miles, Mark, Brandon, Cameron, and Dillon, and all of them were a pleasure to work with. I would highly recommend Mount Valley Foundation Services!

Review 77 (2021-10-13 - Rating: 5)
I contracted with Mount Valley to repair the concrete foundation around my swimming pool. My works was done on Monday of this week (October 11). Jonathan called me early that morning to let me know when they would be at my home, and they arrived right on time. He and Garrett did a great job in explaining the work that would be done, as well as gave me updates throughout the process. And they did a GREAT job. The finished project is far better than I ever imagined. The concrete around my pool looks new. I had also been told that the repair process may create a lot of dust, so I had covered my pool. Jonathan and Garrett did such a great job that there was virtually no dust. Awesome! Jonathan and Garrett really made my day. And although it wasnt necessary, they helped me take the cover off of my pool after the work was done. Wow....great customer service & professional as well. Overall, this was a great experience.

Review 78 (2023-09-14 - Rating: 5)
Pete and his crew did an AMAZING, professional and efficient job! They were knowledgeable and very experienced. From start to finish I was pleased with the service we were provided by Mount Valley. Would highly recommend to others.

Review 79 (2022-09-30 - Rating: 5)
Great company, great people. The inspector, Miles, was very thorough and communicated well. Ian A., Ethan C., Nicholas H. were our crew and they called ahead of time to give an ETA, arrived on time or early, got the job done, had fun doing the job, and seemed to be proud of their work! I would definitely hire them again.

Review 80 (2024-08-13 - Rating: 5)
Trey is absolutely brilliant and very great at explaining the process. We’re grateful for his help!✅💯👌

Review 81 (2024-03-07 - Rating: 5)
Mark Duncan came out on the same day we had a problem with water coming into the basement seen the problem and fix it. The best part was he knew who we was and knew what to do! Great job Mark, and thank you so much.

Review 82 (2023-10-13 - Rating: 5)
This was a very nice experience. John, Justin and Yanni arrived right on time. Worked diligently and did a fantastic job of lifting my porch. They were respectful and professional. I really couldn’t have asked for better service. Highly recommend.

Review 83 (2022-03-19 - Rating: 5)
Matt Aho was our salesperson. He was helpful, professional and responsive to our questions and concerns regarding cost, time frame, and functionality.Nicolas was the crew leader on the production side. I personally didn’t meet him but my wife was impressed with his work ethic. I was and continue to be happy with the over all quality of work that was done in a very difficult crawl space.Thanks to everyone that helped us getting our crawl space encapsulated!!!

Review 84 (2021-10-20 - Rating: 5)
Stuart, after the inspection was great at explaining all my options, he was very helpful making sure I understood the process and getting the job scheduled. The crew arrived on time every date. I got to know Austin B, Untrell P and Nicholas D as great workers. They made sure my property was clean every day and kept me well informed on their progress. I would highly recommend this company

Review 85 (2023-10-26 - Rating: 5)
Trevor Lucas and Alex did amazing work. They were on time and very professional. We will definitely be recommending them to anyone looking for work done. We are very happy with their work.

Review 86 (2022-08-04 - Rating: 5)
After having our crawlspace encapsulated it was imperative I write this review. Everyone from start to finish was extremely professional. In particular I want to mention the installation crew, Trevor R., Jacob P., and Derrick R. They not only worked in the extreme summer heat but were very hard working and only satisfied once we were happy with their work. Thank you for a job well done!

Review 87 (2021-11-23 - Rating: 5)
I highly recommend Trevor. He is an excellent foreman and a very professional young man. Trevor and his crew devin and Kenny arrived on time and kept me updated on everything. I am glad I had Trevor and his crew come out to work on my house. I am very pleased with the work Trevor did today. I highly recommend mount valley and Trevor’s crew. Great work!

Review 88 (2023-01-31 - Rating: 5)
In less than three years after we moved into our new home our concrete driveway was showing numerous cracks. Most started off small but kept growing until some were over 16 feet long.In addition our concrete sidewalk had broken away from the stairs and sank, leaving a 2 gap between the sidewalk and first step.I wasnt sure what culd be done about the problem and knew the cost of replcing the drive and sidewalk could easliy be around $20,000.I called Mountain Valley Foundation hoping they would have a solution but still not convinced the problem could be fixed.Our consultant , Justin L. came and did an inspection. Within about 30 minutes he presented his findings and recomendations. He walked me through all of the problem areas and explained how they would fix each area.He gave me a quote which for the scope of work described was very reasonable.I scheduled the repair and Jeff and Travis showed up on the scheduled day at the scheduled time.Jeff and Travis were incredibly helpful answering my many questions and explaining what and why they were doing at each step.When they finished I was quite surprised how good the repaired areas looked. I can say they left my driveway in much better shape than they found it.Since the repair none of the exisitng cracks have grown and our sidewalk looks like it did the day we moved into our home.These guys were great, the repair is great and I highly recomend Mountain Valley Foiundations.

Review 89 (2022-03-16 - Rating: 5)
Just wanted to personally thank Donavan and Durand for the awesome job!! They were very courteous, on time, and answered all questions I had. I havent had good experiences with some of the workers that companies send out. These guys were great!! Didnt mind me coming and looking while they were working. Would recommend them and this company if you need any basement or foundation issues! Also, would like to mention the salesman that came. His name is Jason Rampey. He was so polite and when he left we didnt have any questions! Very professional and explains everything. You just dont find companys like this anymore!! Thank you all for the great job!!

Review 90 (2021-10-15 - Rating: 5)
Mike, Justin, and Xavier did an amazing job installing foundation jacks along with a sump pump in my basement. Mike called to check in and gave me status updates and pictures along the way. I really appreciate the extra mile and service this team did and the results. Miles was also helpful with the bid process and recommendations. I would recommend them and if I have future needs, I will give them a call! Thanks again to your team, Denise

Review 91 (2021-05-05 - Rating: 5)
Our basement always had water running through when it rained. After talking with a couple of contractors, I decided on Mount Valley. Jason Rampey was our sales rep. He explained how the process worked, showed me a sample of the material, took some measurements and quoted the price. It was actually less than I had anticipated. The job was scheduled. Donavon, Brandon and Corey arrived as scheduled. They explained the work that they were going to be doing. When the job was completed, Donavon explained and demonstrated how the system works. Donavon, Brandon and Corey are a great team. Very polite and extremely hard working. Thanks to them, my basement is now a usable room and looks fantastic.

Review 92 (2021-04-30 - Rating: 5)
We researched several companies and Mount Valley was at the top of all reviews. Stewart came out and spent a few hours looking over our crawl space and developing a plan with recommendations. After review, we had them encapsulate our crawl space, add a sump pump and dehumidifier, and they did a fantastic job! Donovan, Brandon and Corey were very professional, prompt and just a great group of guys. I would highly recommend Mount Valley.— Pete & Victoria O’Hern

Review 93 (2023-10-11 - Rating: 5)
Landon. Lucas and James were professional, easy to talk to and respectful of our home. I would use them again

Review 94 (2022-10-19 - Rating: 5)
Mitch showed up promptly on time and was very courteous and professional. He explained the process in detail, answered all of my questions, and quoted the job on the spot....no waiting for headquarters to review it delay. If other suppliers were this responsive it would make home ownership a lot less stressful. I recommend you give Mount Valley Foundations a call, and ask for Mitch. You wont be disappointed!

Review 95 (2019-10-02 - Rating: 5)
FOLLOWUP for the job that was started a year ago. We encountered some problems that delayed the work, but it was recently finished, and I just wanted to let everyone know that this company is amazing!! From the easy financing to the final cleanup. The installation crews are clean, professional and dedicated. They were always on-time and make a point of giving us daily updates on the scope of work completed and what they intended to do on the next visit. We have always struggled with a lot of water under our house. After the initial survey of my crawl space issues, we had a LOT of work to do to get it up to the point I wanted it to be. They made the right suggestions and then proceeded to install the heavy vapor barrier up the walls and piers, set the dehumidifier and build a wall with a drain and pump to isolate the moisture coming into the open areas of our porch (that SHOULD have been done when the house was built!). We look forward to years of DRY and critter-free times ahead. They even rebuilt the deteriorated door to our crawl space, so it would seal better. Thanks, especially to the two Craigs at Mt Valley. Keep up the good work.You ROCK!!

Review 96 (2022-03-26 - Rating: 5)
These folks stabilized our sidewalks and a large cement slab in the front and back of our house. They were informative, very helpful, and customer-oriented.I hired them for a second job, much more extensive, lifting the entirety of the back of our house. They had some small scheduling changes, but the second crew we had out, with Forman, Jack K., Sergio, Michael and Shippy, were amazing. They took an impossible situation, and knocked it out in very little time. Excellent service. Great guys!

Review 97 (2021-12-13 - Rating: 5)
The crew who came to jack up our front steps was very responsive. They called a couple of days ahead of time to go over the date and time for our service, and they called again the morning of to say they were on their way. They arrived on time. While they were working on our project, they kept my husband and I up to date on their progress, and next steps. They were very polite and even sprayed the red dirt off of our driveway before they left. Our brick front steps had sunk some, pulling away from the porch, and they fixed the problem beautifully. it looks great!I want to commend the crew we had: Lane, Marcus, and Michael S.

Review 98 (2022-01-25 - Rating: 5)
July 2021- Miles came to give us a quote today and explained in detail what exactly we needed to fix the foundation. He was on time, professional, and knowledgable. He even had his laser leveling machine. He answered all of our questions and told us exactly what to expect. I had Ram Jack come out before and they didnt even explain it that well. Ram Jack even charged me a $300 NON-REFUNDABLE fee to come out and look at it even when I tried to cancel 10 days before the appointment, they said it was non-refundable. Mount Valley not only gave free quotes, they were 65% less than Ram Jack. They saved me over $13,800 on this project. So glad I had them come to give me a quote! I will be using them this summer once I close on my house.Oct 18-21/2021- Mount valley came and put in 11 tie backs in the front and 4 push piers in the back. Very professional. They accidentally cut through a water line with their heavy equipment and he called me and told me about it and told me he would get a plumber on the job to repair the line and I didnt have to worry about anything. He was right. Plumber repaired the line and they finished the job and put all the dirt back in its place. Did a walk through of everything they did and was very satisfied. I still cant get over how professional they were. Half the price of Ram Jack and great customer service.

Review 99 (2021-07-21 - Rating: 5)
We used Mt. Valley to encapsulate our crawl space and the did a great job. The used a contact electrician to add a circuit breakers for the dehumidifier and we were just as pleased with them.The work was done efficiently, and on time. We had 2 crew out ( one headed by Ian and the other by Donavon). Both were neat and pleasant to have around.We would recommend them highly.

Review 100 (2024-10-05 - Rating: 4)
Mount Valley Foundation did a wonderful job on our crawl space. From the beginning, Clint was very easy to understand & gave us affordable options. The encapsulation only took 3 days & the crew finished up the third evening at 7:00 pm, just in time before Helene came. Our home usually would have flooded during a storm like this, but with Mount Valleys installation of the draining pipes, the water was pumped out successfully. The crew that did the installation was wonderful as well, thank you to Donovan Rougeaux, Isaiah Davis, & Cory Phillips for the quick installation.

Review 101 (2022-07-27 - Rating: 5)
Called Mount Valley to stabilize my floor joists. After inspecting my home inside and out we came up with a game plan to solve the issue we where having. Damian and David came and installed the supports. They did superb work. Kept me informed on the process of what they where going to do and once they where done cleaned everything up. Highly recommend Mount Valley.

Review 102 (2022-04-16 - Rating: 5)
Professional team!Brandon, Cameron and Jonathan did a great job incapsulating our crawl space.Here is why:Arrived when they saidWorked hard each dayCleaned the work area before they left each dayExtremely professional and politeI inspected the work and was as promisedWhen over an beyond to make me happyThis is work you get what you paid for; so not inexpensive but also not cheaply done.I recommend Mount Valley. Ask for the team above you won’t go wrong.

Review 103 (2023-02-20 - Rating: 5)
This is an extremely professional company. We have had water issues in our basement for 15 years. They came in and installed a drainage/sump pump system and we havent had a drop of water since. They are not cheap, but they are professional, show up on time, clean up, and do a great job. I would highly recommend them!

Review 104 (2023-10-13 - Rating: 5)
This company is the real deal. Very professional. Well organized. Free inspection. On site proposal for the work. No pressure. Miles Suffling was our Field Inspector. Very helpful. Great guy. I will use this group for any foundation needs I have in the future. Well done!

Review 105 (2023-09-02 - Rating: 5)
I just had a free estimate on repairing a foundation issue with Clint Weimann. He was a pleasure to talk with and deal with. He was very knowledgeable, kind, and professional. I would recommend him to anyone.

Review 106 (2023-06-01 - Rating: 5)
We contracted with them in the summer of 2021. Admittedly my project fell through the cracks. The issue occurred a year ago. The job was not closed out properly. Once the current leadership was made aware they committed to, “move heaven and earth to correct the wrong.” The current leadership recognized and corrected an error from the original install. The leadership stated several times, “it is how we respond to adversity that defines who we are.” I cannot say enough about the character of the team at Mount Valley.They took care of it 100% as they said they would, including correcting the landscape that we did because we thought they were done a year earlier. Over and above!

Review 107 (2022-02-02 - Rating: 5)
Thomas Macintosh and his team David, Deshawn, and Jrevis did an excellent job. This team was courteous, hard working and knew their trade.I would especially like to thank Thomas who went the extra!! mile to satisfy the customer. He made numerous phone calls and visits to our home to assure us of quality service. Eddie was also helpful. I would highly recommend this team.!!!!

Review 108 (2023-09-30 - Rating: 5)
Kevin did an amazing job. I felt comfortable with him coming to our home and he gave a very fair quote for the work needed. Would definitely recommend him.

Review 109 (2023-02-03 - Rating: 5)
Mr. Bob Boles was the Service Technician that came to our home to perform the annual service check on our crawlspace and foundation. He was very knowledgeable and professional. He answered all our questions and left us with a high confidence in the work Mount Valley Foundation had performed on our home.

Review 110 (2023-09-07 - Rating: 5)
I am beyond frustrated with this company. I have yet to schedule our date but the financing has begun. I have called several times to get scheduled since august 14th with no return call and a promise from the sale person we will get a call to schedule. Still nothing. I have sent emails with no response.Edited September September 7th - I received a call from the GM and now have a scheduled date. There was an issue with overturning staff.

Review 111 (2024-05-24 - Rating: 5)
Shaun, Alex, and Dre came up to work on my house in Asheville. They were great. Good communication, solid work

Review 112 (2023-10-27 - Rating: 5)
Clint Weimann was very nice and informative. His attitude was honest, professional and helpful. Would recommend this person and company without reservation. If the issues worsen this will be the company I call.

Review 113 (2020-12-01 - Rating: 5)
After my husband passed, I had Mount Valley Foundation come look at my house. We had known that there was a slight problem. You would think in this day and age that I would have been taken advantage of with my husband gone. Tony came from Mount Valley and looked at the foundation. He told me it was not that bad. He not only told me that, but he told me of a leak under the master bath AND termites in one place! He showed me pictures too. Thank goodness he told me of that. I had the leak fixed and the termite situation taken care of, neither were as bad as they would have been if Tony hadnt told me about them.Then Mount Valley came to fix the foundation. They sent Jonathan, David and John to work on it. The team were on time, polite, explained everything, and got the job finished in a timely fashion. They also didnt need to shim as many places as originally thought and saved me money!I cant say enough about this company or their employees. If I ever move, they will be the ones that check it out . I totally recommend them. Thank you - Tony, Jonathan, David and John.

Review 114 (2023-01-09 - Rating: 4)
Jeff and his assistant were outstanding - came on time, told us what they would do, walked up through, did the job exactly as they said they would - THAT part was excellent. Customer Svc: when we contracted, we were offered 12 months as same as cash and went forward with the paperwork. However, when we got to the actual financing contract, we were not entirely comfortable with it and opted not to finance but to pay cash on delivery. We were told that the financing material had all been canceled. A day before the job was done, we received finance agreements and notification of access to our credit scores, etc to open a new line of credit. I called Customer Service and Sky was great, but said she could not answer the question and referred me to Amy, the office manager. As instructed, I left her a voicemail call back request. No response. A few days later, another voicemail request. No response. Another 3 days and I called Sky again, and she said shed remind Amy again. I sent a text message teo Amy. No response. Four days later, I received a follow-up note from Sky asking if I had heard and called her - another apology and another follow-up reminder and another call, still no response. I gave up. In short, the folks doing the frontline work were - and the product - are great. The administrative end - assuming that the Office Manager is an example of the leadership quality - not so great.

Review 115 (2023-03-22 - Rating: 5)
We called yesterday, they came today. Bradley, the service technician came out, inspected, and gave honest opinions and ideas on our concrete issues. Bradley, representing Mount Valley Foundation Service, showed professionalism and integrity. This is a company I trust. Thank you for your time and information!

Review 116 (2023-03-14 - Rating: 5)
I am scheduled for sidewalk and patio repair. Travis came to my home and inspected the issues I am having. He told me in understandable detail what proceedures would be performed. I am excited about having this work done. These services are affordable and guarantees.

Review 117 (2021-03-07 - Rating: 5)
Donavan, Brandon and Corey arrived on time and were very professional. Their work was excellent. They installed a full perimeter drain and sump pump under my house and a basement gutter in the utility room. I would definitely recommend Mount Valley Foundation Services and this team. Thanks for a great job!

Review 118 (2022-02-17 - Rating: 5)
Mount Valley is a rare find. They stand behind their work and do not tell you something needs to be done if it doesnt. Dan Herren thoroughly inspected my foundation and was able to tell me what my home needed to keep it standing strong. Devin and DeShawn and Donovans team did an excellent job installing piers and a steel beam to lift the joists making sure my floors were level again without creating any issues in the process. I highly recommend Mount Valley!

Review 119 (2021-05-26 - Rating: 5)
Damien and his crew did an awesome job with encapsulating our crawl space. Not only was it the hottest part of the year but also no breeze, but it did not stop Damien. When I saw pictures of encapsulation I knew ours could never look like that. Guess what,,,,,,,,, it was like the old crawl space removed and a new one put in. These guys were the most polite and courteous crew workers imaginable. I would highly recommend them! Thank you once again!!

Review 120 (2024-02-03 - Rating: 5)
Chris Vanderpool came out to assess my home in Forest City. Very experienced and knowledgeable. I highly recommend for your crawl space and foundation needs.

Review 121 (2022-08-15 - Rating: 5)
My service man, Lane, did a great job on both my houses crawlspace maintenance. Both houses were encapsulated several years ago and have yearly maintenance on the liner and dehumidifier. Its important to have faith in the service received. Thank you Lane and thank you Mountain Valley.

Review 122 (2022-05-09 - Rating: 5)
We had checked out two other companies before we settled on Mount Valley Foundation Services. They were the most professional, thorough and responsive. The entire staff was great to work with and the workers who did the job - Jack, Michael S. and Cobi -- were punctual, hardworking, and pleasant and they worked late to finish the job earlier than expected. Michael and Jack, the forman, also explained and let us watch the work they were doing and that made us very confident with what they did. We were very pleased with all aspects of the job and the clean-up afterwards. We would highly recommend this company to anyone needing foundation work done.

Review 123 (2024-08-29 - Rating: 5)
Joshua was very personable and thorough. Very patient with all of our questions.

Review 124 (2021-08-27 - Rating: 5)
Mountain valley foundation services has been awesome! I originally had interior drains and a mega dehu installed by Tar Heel basement systems. Recently the business was taken over by mountain valley. I needed my dehu checked out and a service tech was sent out within a few days of my initial appointment call (which is not always the case with other service providers in the Asheville area). Mitch McFarland has been my service tech more than once and every time he exceeds my expectations! He’s always on time, or even early!!! (he always calls first and makes sure early is ok). When he’s worked at my home he’s been professional and helpful. He gives me all the real info and never makes me feel like my concerns/questions are unfounded. I hope he’s my tech for years to come! Ask for him if you live in the Asheville area. Thanks Mitch for taking such good care of our water remediation systems, if you’ve ever had water it humidity problems you know it’s key to have an experienced and prompt team on your side!

Review 125 (2021-09-21 - Rating: 5)
Joe and his crew did a wonderful job for us today. They were on time, worked quickly and efficiently. They were respectful of our home and made sure the exterior as well as under the house was left looking good with everything in order. We never dreamed of having the expense of foundation repair, but I’m satisfied that we chose the right company to take care of us. Thank you from the Johnsons of Lexington, SC

Review 126 (2019-09-07 - Rating: 5)
Today the crew of Jeremy and John completed the repair of my driveway. Ill admit, I didnt think there was any way that the lift process would work, my driveway was extremely unlevel and cracked in many places. But, after they finished, and let me add that they worked non-stop for two straight days, I am ecstatic. My driveway is level. Jeremy and John were very professional, kind, and explained the entire process to me. It was refreshing to be informed and treated with respect. Trust me, I asked many questions. Jeremy even spoke to me early on in the process and asked me if I had any concerns. He then answered all my questions. This was so helpful for my piece of mind. I highly recommend Mount Valley Foundation Services and if I could give Jeremy and John more than 5 stars, I would.

Review 127 (2021-10-20 - Rating: 5)
The crawlspace under the house I purchased was a complete nightmare, and I felt terrible having any service person go in there. Mount Valley was able to clean it out, seal up the gaps, put down a thick vapor barrier, insulate the walls, put in the new dehumidifier, and a new door in 2 days.You can immediately notice a difference in just the smell down there and now Im not completely grossed out looking at it, let alone having to enter it.Thanks to the workers Nick Aguilere, David, and Jessie - they did an amazing job!

Review 128 (2024-05-09 - Rating: 5)
Everyone was easy to work with, from Myron who came and did the initial assessment and cost, to the three young men, Ian, Trevor, and Mike, who did the actual installation of the supports. They called on the morning when they were on their way. Ian explained everything that was planned for that day and was able to finish that project and was able to do additional work that wasn’t in the initial plan the next day. All three were polite and respectful. Would definitely use them again

Review 129 (2021-08-10 - Rating: 5)
I had Jonathan and Garrett come to my house to raise the cement around our pool. We had the hardest time finding someone to actually do the job to the fullest.Well Jonathan and Garrett went above and beyond to make sure everything was fixed and placed correctly. I had NO idea what went into fixing the foundation. I’m very ignorant when it comes to this subject. They both took the time to show me process of what they were doing and how the process worked. I could tell that both these gentlemen took a lot of pride in their work. They were very efficient and quick with getting the job done.If I EVER have an issue that needs to be fixed I am going to make sure to request Jonathan and Garrett if possible! Thank you so much yet again for really making sure it was done correctly and neatly! I would give you 10 stars if possible!

Review 130 (2022-01-06 - Rating: 5)
Jonathan and the crew were very professional. We were happy with their work. The only thing I was a little bit disappointed with was they didn’t tell us in our quote that we would need to fill the hole under the porch once they lifted it. It was another couple of thousand dollars that we weren’t prepared for. I would have thought that would have been included in the quote for lifting the porch. There’s going to be a gap between the ground and the raised porch. However, we were still happy with their work and I would recommend them.

Review 131 (2023-05-04 - Rating: 5)
5/4/23 We thought that living in WNC, there’s mold in the crawl space. Yup!Clint Weimann got under there, after checking the perimeter and seeing the lay of the land.He recommended 20 mil floor and wall seal and an industrial dehumidifier.Two day install scheduled for 6/6/23. Will update after completion plus 2 months.

Review 132 (2024-07-26 - Rating: 5)
James and his crew were amazing! They went the extra mile for me!

Review 133 (2022-02-24 - Rating: 5)
MV performed significant structural repair and a crawl space Encapsulation. They were more responsive than any company weve ever dealt with. From Jason Rampey, who inspected the area & recommended the repairs and answered numerous questions as we considered the recommendations, thru followup for scheduling and services of Brandon Sams as well as several other employees who provided constant updates and offers to assist us at every turn. After the initial installation of the Encapsulation, a crew followed up on a punch list and the process was professional throughout. Absolutely would recommend Mount Valley Foundations!

Review 134 (2023-05-18 - Rating: 5)
Mountain Valley Foundation stands behind their product, and the work that they do. I had some real problems with water under my home, and the team at Mountain Valley Foundation solved my water issues and made it right. Thank you Sergio, Cobi, and Lance for your professionalism, attention to detail, and hard work. I appreciate all you do!

Review 135 (2022-08-28 - Rating: 5)
John Libert and his whole crew including Justin and Eli were great they were on time, hard working, and made sure everything was taken care of. John took the time to answer my questions that I had and was very knowledgeable. I’d highly recommend working with them!

Review 136 (2021-10-21 - Rating: 5)
We had to have our crawlspace encapsulated and have a dehumidifier placed underneath our house to prevent mold and mildew. Aubrey McJunkin and Nate Bliger were especially professional in the work that they did. They are very hard workers, polite, and went above and beyond to make sure everything was just perfect for us. We highly recommend Mount Valley Foundation Specialists!!!

Review 137 (2023-03-29 - Rating: 5)
Could have teamed up with a better business for my crawl space encapsulation. Travis Peterson and Solomon owens was available 24/7 and answered all my questions and kept me up to date. High class customer service and definitely worth money.

Review 138 (2018-06-07 - Rating: 5)
I could not be more pleased with the work that Mountain Valley Foundation did on our home. The employees had a great attitude and were very respectful of our property. They completed the job in a timely manner and cleaned up the job site nicely.Highly recommend!Ask for Matthew Porter and his crew!

Review 139 (2024-09-01 - Rating: 5)
Excellent is an understatement!!! Really it is I have never this far in my life ever meet such honest, professional, communicating, helping you to understand the process you are going into in my life. These people are definitely heaven sent. They take time to walk you through every step, show you pictures of whats going on and what has been done. Chris was very highly informative when coming out to give my estimate. And the crew Shawn and Alex I couldnt ask for better!! Goggle only allows 5 stars. These guys get 20 stars from me!!! Keep doing your excellent work!!!! Glad they were the ones I got sent!!!!Thank you Mt. Valley

Review 140 (2022-01-05 - Rating: 5)
Had my houses crawl space encapsulated 6 months ago and had a section of the the spaces covering come off. Called Mountain Valley’s office and they had a Tech come out to repair within the week. Their Tech Mitch did a great job, answered all my questions and made sure we didn’t have any other issues with our encapsulation.Thanks Mitch!

Review 141 (2024-01-05 - Rating: 5)
Chris Jamison was the service technician at our house today for a routine inspection. He was very friendly, helpful and knowledgeable.

Review 142 (2021-08-30 - Rating: 5)
Mark Fulcher and Mitch came out to make some repairs after the main repair. They worked hard to do whatever it took to fix the problems we had w the original service crew. They wanted us to be happy and we are! Thanks again for going the extra mile! You guys are the best.

Review 143 (2020-04-15 - Rating: 5)
Ron F. was our Certified Field Inspector for providing us with a quote to repair our broken/cracked and uneven concrete surfaces around our pool and driveway. Ron arrived on time the day of our scheduled appointment. He demonstrated a high level of professionalism and in-depth knowledge. During his evaluation of our issues he asked questions to ensure that he was meeting our expectations for the end result. Ron provided us with a sketch of the areas in need of repair with cost for each area allowing us to pick and choose some or do all. Overall, we were glad that we choose Mount Valley and that Ron was our representative

Review 144 (2021-04-30 - Rating: 5)
These guys know what theyre doing and have deep experience. Their reps and field workers are all on staff, backgrounds all checked, they do a thorough and free initial inspection, they form excellent proposals and solutions, they explain everything really well, they are punctual and reliable, and they get it done as agreed to. If you are considering whom to use to re-level your home, it is worth the added cost to get this kind of experience, good results, a level house, and peace of mind.

Review 145 (2022-02-24 - Rating: 5)
MVFS replaced the carrying beam running through the center of my basement--about 25, and they had to jack up the house at the piers to get the old one out. They did a fine job, repairing the work I had stupidly paid an inferior, unlicensed, business to do last year. I asked for some extra work, leveling a section of the floor, that was beyond the initial contract and they were able to accommodate me. Their crew, Devin, DeShawn, Allen and Garrett, with Ian supervising were professional and safe and answered all my questions. Would recommend.

Review 146 (2021-09-03 - Rating: 5)
The team consisting of David, Justin, DeShawn, and Daniel did a great job shoring up the foundation on my home. They were attentive to my wishes and professional in their performance. I was very pleased with the work.

Review 147 (2021-01-02 - Rating: 5)
I am surprised and pleased with my experience with Stuart from Mount Valley Foundation. He was very honest and informative explaining to me that they do not do what my crawlspace called for. He explained in detail what I would need to do as well as told me which issues to keep an eye on. His honesty is greatly appreciated and consequently, after doing the renovation of my house, I will definelty hire them to do the basement, crawlspace encapsulation.

Review 148 (2022-06-15 - Rating: 5)
Mr. Carnell Ray was very efficient, explained what he was doing and answered all of my questions. Great attitude. Cleaned area when he was done with his work. He knows his job. He and everyone who has worked on my homes foundstion made me feel even better and very confident that I chose this company.

Review 149 (2018-06-15 - Rating: 5)
Shannon Stamey came to my home to give me an estimate for a project I was considering. His expertise was very helpful. He presented us with a quote in a timely manner and promptly followed up to answer questions and concerns. Hes very personable and honest, both qualities I appreciate from contractors. Highly recommend!

Review 150 (2021-08-25 - Rating: 5)
Shout out to Trevor who showed up on time, explained his plans in a very professional manner and performed the services to stabilize my foundation. I greatly appreciate mount valley for their help in needed repairs to my home and highly recommend Trevor as a young professional you can trust with your home.

Review 151 (2024-04-16 - Rating: 5)
Mark Duncan, was very thorough, knowledgeable and simply professional. Purchased a maintenance plan because of Mark.Awesome thsnk you

Review 152 (2021-12-03 - Rating: 5)
Mount Valley Foundation was great! They came right on time, were very courteous and professional. They addressed all of our needs. Much appreciation to Cameron, Patrick, Jacob and Abram for doing such a good job!

Review 153 (2023-03-31 - Rating: 5)
Travis and Jeff were very courteous, on time, professional and did exactly what we hoped for by lifted foundational shifts on our concrete driveway. Much cheaper than full replacement!

Review 154 (2021-06-23 - Rating: 5)
I had a wonderful estimator come to the house. He was experienced, fair and honest. I thought the quote was very reasonable. I am going to use them for my work. I haven’t had the work done yet, but will within the year.

Review 155 (2020-04-13 - Rating: 5)
We could not have been more pleased with the experience and service we received. Our inspector, Miles, went above and beyond to help us. He took calls over a holiday weekend and spent a great deal of time with us to ensure we had everything we needed. During unexpected times, it’s important to have to have people you can trust and rely on. Can not speak highly enough about the service we received.Thank you Miles & Team!-The Bridges

Review 156 (2024-11-23 - Rating: 5)
Mr. Daniel Herren is the best foundation specialist I’ve spoken too. He covers all possibilities of how it could happen, fixing etc. Mr. Herren is a professional and is not there to make money. I’m not being paid by this company and it was just an estimate, the way they handled themselves is the reason I wanted to recognize them and more importantly Mr. Herren.

Review 157 (2022-09-29 - Rating: 5)
Phillip Maultbay did an excellent job servicing my sump pump and inspecting my crawl space. I greatly appreciate his knowledge in explaining issues that need attention and recommending solutions to make my home safer. Thank you, Phillip.

Review 158 (2021-10-17 - Rating: 5)
Matt Aho came to my home and spent a good deal of time reviewing our problem areas and offered several solutions without trying to “up-sell” us on his services. This goes a long way in building trust with a new client and is very appreciated. Positive experience for sure.

Review 159 (2019-06-06 - Rating: 5)
I had 4 push piers installed under a wall that was sinking. Dickie was a great salesman. He wasnt pushy, but he was very informative and followed through with all of his promises. The installers William Cheek, Dallas Darity, Darceous Blais, and Eric Ashlock did a great job. To my surprise they didnt use any heavy machinery to dig so after they left my flower beds looked exactly how they did before they started. Time will tell if the push piers fixed my problem, but everything looks great so far.

Review 160 (2024-07-30 - Rating: 5)
They did an great job! Good customer service, great punctuality , real professionalism 👍👍👍

Review 161 (2021-05-11 - Rating: 5)
I contracted Mount Valley to do concrete lifting on my sidewalk. John Ross and David were very courteous, explained the process thoroughly and were very accommodating. I was pleased with the end result. They were a pleasure to have on my property.

Review 162 (2022-02-16 - Rating: 4)
We used Mount Valley to level concrete in several areas. Jonathan Garrett did a great job in explaining each step of the process and setting expectations. Jonathan also worked through some equipment trouble to finish the job.

Review 163 (2023-03-06 - Rating: 5)
Carlton was polite & considerate. He explained everything in detail on how to fix my foundation & answered all my questions. He put my mind at ease. I will be having the work done in a few days. Thank you, Carlton!

Review 164 (2024-08-23 - Rating: 5)
Clint Weimann, Certified Field Inspector, came to our home yesterday to inspect our garage floor which is seriously cracked & sinking. He did a thorough inspection & then sat down with us & gave us a very detailed explanation of how the repairs would be made. We are looking forward to having the repairs made and feel confident the results will be professionally done.

Review 165 (2021-04-19 - Rating: 5)
Mount Valley did our crawlspace encapsulation, they were very professional and did what they said they would do, on time and as expected. I am happy to recommend them.. Ian and Trevor did a great job installing.

Review 166 (2023-02-18 - Rating: 5)
Had Scott McCloskey come out to inspect our foundation after we found some cracks and soft flooring. He was on time, super knowledgeable and was great at helping me understand what the vital issues were and providing excellent solutions to them.

Review 167 (2020-03-10 - Rating: 5)
Grayson was very professional. He did an initial assessment and suggested I pull the carpet up which I had planned to do anyway. After I did some prep work he came out again to look at the slab. There was no charge for either visit. It turned out that I had some large expansion joints which he recommended I fill before getting flooring. Grayson is knowledgeable and honest. I highly recommend him and his company.

Review 168 (2024-01-03 - Rating: 5)
This company did an excellent job with my foundation and has guaranteed their work for 10 years. They call me to set up inspections that is covered in the 10 year warranty, I trust this company!

Review 169 (2018-06-18 - Rating: 5)
Shannon Stamey was in my area doing an inspection on another home when he noticed that my chimney is cracked. He stopped in to see if he could inspect my chimney. At my request he also checked the level of mold contamination in numerous areas of my home. He was very accommodating and professional. I was impressed with his knowledge and willingness to take his time to do the things I asked him.

Review 170 (2021-11-05 - Rating: 5)
Just had Mount Vally fix my foundation! A crew of 3 Lane, Marcus and John S.had it finish fast, showing me the repairs along the way. Everyone was professional and polite. I will always recommend Mount Valley!

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