Roto-Rooter Plumbing & Water Cleanup

Photo of Roto-Rooter Plumbing & Water Cleanup

Located in Smithtown, New York

Address: 114 W Main St, Smithtown, NY 11787, United States

Phone: +1 631-652-3475

Rating: 4.8

Services

  • On-site services
  • Repair services
  • LGBTQ+ friendly
  • Appointment required
  • Credit cards
  • Credit cards

Categories

  • Plumber
  • Contractor
  • Drainage service
  • Excavating contractor
  • Repair service
  • Water damage restoration service
  • Water filter supplier
  • Water softening equipment supplier
  • Water testing service

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-11-30 - Rating: 5)

    I called this morning about drain issues and water overflowing out of my basement sink. Within 2 hours Marc was able to show up and help out. He was respectful and courteous, quick and informative! He was a great representation of the company!

  • Review 2 (2024-11-30 - Rating: 5)

    From start to finish…Peter was very professional and polite. Explained what the problem was, the steps he took along the way and how to avoid the issue from happening again. Also cleaned up after the work was done. Fair price for the time and work. Highly recommend.

  • Review 3 (2024-12-02 - Rating: 5)

    The servicemen, Mike was supreme, knowledgeable, efficient, arrived in a timely fashion, courteous, and professional.Mike explained every detail Of what the service would entail, and shared important information on how to properly maintain the drainage throughout the home. I would definitely recommend using their service. I felt very confident in letting him do what he thought was necessary to resolve our issue..

  • Review 4 (2024-11-30 - Rating: 5)

    I had an outstanding experience with Roto-Rooter, thanks to Phi! He was incredibly efficient and effective, addressing our issue with precision and professionalism. Beyond his technical skills, Phi was kind, respectful, and a pleasure to work with.He made sure to leave the house in excellent condition—clean and orderly—which we deeply appreciated. It’s rare to find someone who combines expertise with such a thoughtful and considerate approach. I wouldn’t hesitate to recommend Roto-Rooter and Phi to anyone in need of top-notch service!

  • Review 5 (2024-11-28 - Rating: 5)

    Vincent was great. He was very thorough in his assessment of my situation, his explanation of what he was going to check and how he would resolve the situation. A Thanksgiving Day emergency where Roto-Rooter came through big time. A bit costly, but a 6 month warranty along with professional service.

  • Review 6 (2024-09-25 - Rating: 5)

    Water was backing up from toilet and drains.Placed the call at 7:45 pm on a Saturday evening. The service tech arrived in less than an hour. Wow. He was very professional and knew exactly what and where the problem was. Very knowledgeable and experienced. He explained everything in detail. My drains are clean and all is well. I would highly recommend Roto-Rooter. You wont be disappointed.

  • Review 7 (2024-10-24 - Rating: 5)

    The company scheduled an appointment for 8AM-12PM. Received a call at 7AM to say they had an available plumber that could be at my home in 30 min. They were on time, explained everything to me, gave me a quote and preceded to do their job. I was also able to see what was causing the problem. I would definitely recommend in the future.

  • Review 8 (2024-12-01 - Rating: 5)

    Steve was great, professional, knowledgeable, on time and completed the job at a fair price. He’s a valuable asset to the organization. Would definitely refer and/or recommend Steve and RR to friends and family.

  • Review 9 (2024-11-23 - Rating: 5)

    I am extremely thankful for Vincent. He was professional and knowledgeable and took the time to explain to me everything he was doing each step of the way. He went above and beyond.

  • Review 10 (2024-09-17 - Rating: 5)

    Genarro was nothing short of amazing. He came quickly, assessed the situation and thoroughly made sure that everything was done perfectly before he left. I highly recommend! The customer service he provided was top notch. If I ever need another plumber, I am definitely asking for Genarro!

  • Review 11 (2024-08-14 - Rating: 5)

    Alex was awesome!! He did a great job identifying the problem and explaining the best course of action. He also did so BEFORE going ahead with any repairs. They got me back up and running in no time. I highly recommend them for any emergency plumbing issues. And definitely ask for the technician Alex.

  • Review 12 (2024-11-30 - Rating: 5)

    The promptness and reliability of Roto-Rotor comes through for us every time. Genarro was knowledgeable, pleasant and was able to get our plumbing system working in no time at all. I will definitely call Roto-Rotor again if we have any issues!

  • Review 13 (2024-12-09 - Rating: 5)

    Alex was great! Friendly and quick to identify the problem. He was able to resolve the issue quickly and went above and beyond to help restore our basement.

  • Review 14 (2024-11-23 - Rating: 5)

    Anthony really came through. My whole building was without water and he came to us in an hour!! Our sewer was so clogged everything was backing into the apartment. He got it done fast and left the place nice and clean. Thanks Anthony!!

  • Review 15 (2024-09-23 - Rating: 5)

    We had a problem with our washing machine waste pipe. I called on a Saturday and within 2 hours Genaro showed up, troubleshooted the issue and fixed the problem. He was neat and professional and did a great job! I would highly recommend him.

  • Review 16 (2024-12-03 - Rating: 5)

    Rich at Roto Rooter was great. It was an emergency, he got there ASAP and resolved the issue immediately. These guys will always be my first call

  • Review 17 (2024-11-21 - Rating: 5)

    Root rooter did a phenomenal job fixing my clogged plumbing and flooded bathroom and basement in the middle of the night. Juan did a tremendous job and Anthony was on the spot and super helpful for water mitigation. My Bathrooms are back to normal.

  • Review 18 (2024-09-18 - Rating: 5)

    I had such a great experience with Gennaro. He was very nice and honest. Did the job and gave us advice on how to not have it happen again. I would definitely recommend them!

  • Review 19 (2024-11-24 - Rating: 5)

    Easy to schedule appointment and came very quickly. Technicians were knowledgeable and professional. Clearly explained options and fixed all issues.

  • Review 20 (2024-09-17 - Rating: 5)

    Salim was far most helpful guy i ever met. He did his job wonderfully. Cleaned up my space and explained me all the possible way to keep my pipes clean.

  • Review 21 (2024-06-24 - Rating: 5)

    Amazing experience. We had a backed up sewer line and it was overflowing into the basement. Called at 10PM on a Sunday and they had someone out by 9AM the next morning. Fixed the issue and taught me something about our septic system. A little bit expensive, but for a same day appointment and the amount of time he spent cleaning the line, well worth it.

  • Review 22 (2024-06-24 - Rating: 5)

    Vinny was a total professional. Adept in his craft and a pleasure to interact with. Explained everything in detail and fixed my issue quicker than I expected. I will Definitely call again if I ever have plumbing issues without a second thought. Vin is an asset to the company and I know he has made a positive and lasting impact with all the jobs prior to mine. Excellent service! Will recommend to everyone I know with plumbing problems about Roto Rooter.

  • Review 23 (2024-10-06 - Rating: 5)

    Alex was amazing. The response was quick and Alex did not hesitate to do what was necessary, entering a crawlspace To help remedy the problem. Polite, thorough and trustworthy. A pleasure!

  • Review 24 (2024-11-27 - Rating: 5)

    Alex did fantastic work fixing our clogged shower drain. Highly recommend. 5 stars all the way.

  • Review 25 (2024-09-21 - Rating: 5)

    Genarro did an amazing job! He explained everything to me very well and was super professional. Overall exceptional experience!

  • Review 26 (2024-07-05 - Rating: 5)

    Marc and Chris were very professional and polite. Respectful of my home.Would recommend these two techs for everyones needs. They deserve a merit raise.

  • Review 27 (2024-09-25 - Rating: 5)

    Alex did a thorough cleaning of our main sewer and basement floor drain.He did a wonderful job,cleaned everything after he was done.Respectful and pleasant. We will definitely call him again.

  • Review 28 (2024-11-22 - Rating: 5)

    Mr Castillas was here early and got it done quick. Very friendly! We think the toilet looks great.

  • Review 29 (2024-07-10 - Rating: 5)

    I was very lucky to get emergency service on a Sunday from Roto-Rooter. I had a very bad problem with water running from my tub. I called and they gave me a window of time and I was pleased that the worker came faster than I expected. The gentleman was one of the nicest people I ever have had come to my home for any reason. He worked very hard and fixed the problem. I thank you for your service and the gentleman that thankfully fixed the problem.

  • Review 30 (2024-12-11 - Rating: 4)

    The work was easy and the service was good. The communication between us was excellent. We received excellent service.

  • Review 31 (2024-11-22 - Rating: 4)

    Quick and reliable. Richard was knowledgeable professional and friendly. Would recommend to a friend. Great to call in an emergency.

  • Review 32 (2024-12-01 - Rating: 5)

    Alex was very profession and amazing! He left my home spotless and every time was fixed.

  • Review 33 (2024-09-17 - Rating: 5)

    The technician was very efficient and diagnosed the problem immediately. He explained the situation and fixed it beautifully. He explained how the sink became so clogged

  • Review 34 (2024-09-11 - Rating: 5)

    Great job and fast service. Very knowledgeable on plumbing and system. Very friendly and respectful. Take it from a maintenance mechanic, I recommend these people for service.

  • Review 35 (2024-06-08 - Rating: 5)

    Marc is the BEST. We had a very bad clogged kitchen sink from a main line going out of the house. He was very informative , professional, and friendly, explaining everything. Marc knew exactly what needed to be done, fixed the clog, cleaned up thoroughly and we couldnt be more pleased and relieved of the whole out come, as we are on a slab, no basement, thinking the worst. MARVELOUS MARK to the rescue!!!!

  • Review 36 (2024-07-28 - Rating: 4)

    Service was great. But…I did learn I should have gotten other prices for the work. Price was kind of high for the clog we had. I could have cut out and replaced the piping for a lot less money.

  • Review 37 (2024-07-08 - Rating: 5)

    Completely impressed and grateful for Vincent! He arrived in an emergency situation and saved the day! Professional, knowledgeable and clean. Would highly recommend him and the service.

  • Review 38 (2024-12-02 - Rating: 5)

    Mr.Alex was excellent and respectful he gave me reasonable price and work with me I appreciate him so much thanks again 😊

  • Review 39 (2024-07-05 - Rating: 5)

    As usual Roto-Rooter outperforms my expectations. Kris was there in less than an hour from our call and solved our problem. He was a gentleman and did a great job. Id recommend Roto-Rooter for any household plumbing job and with guys like Kris working for them you are certain to get great and competent service.

  • Review 40 (2024-06-09 - Rating: 4)

    Had a late call on Saturday. Tech fixed original issue but a secondary issue arose. Tech tried everything but no go. Can’t fault the effort. It was late and he arranged for someone to come the next day- a Sunday. A little issue with missing arrival window but ultimately a new tech arrived ( another nice guy) and the situation was resolved. Would use again.

  • Review 41 (2024-06-14 - Rating: 5)

    Steve was incredible. Explained any and all options in detail so I could make a conscious, smart and logical decision. The work he did was professional and neat. Couldn’t even tell he was there when he left. An intellectual and knowledgeable man. Thank you Roto-Rooter

  • Review 42 (2024-09-22 - Rating: 5)

    Arrived with in an hour. Tech was professional and very nice.Prices were clear and good job

  • Review 43 (2024-11-29 - Rating: 5)

    Reasonable resolution of the issue. Good advice offered to help prevent future problems. Fairly priced; all around great service.

  • Review 44 (2024-12-02 - Rating: 5)

    Very great service! Fast & efficient. Pyi (105) was super friendly and easy to work with 😀⭐️⭐️⭐️⭐️⭐️

  • Review 45 (2024-06-16 - Rating: 5)

    Great experience. Placed a service call on a Saturday night at 10:30 pm and within 30 minutes a technician was onsite. Brian the technician was great. Very knowledgeable, friendly. He explained everything what needed to be done and why.

  • Review 46 (2024-06-10 - Rating: 5)

    What a great and HONEST companyI had two visits within three days and can’t rate this company highly enough! They are open 24/7 ( pipe burst first time)Everyone from the people who answer the phone to the techs are first class! I highly recommend this company for their knowledge, speed, workmanship, etcThank you !

  • Review 47 (2024-06-11 - Rating: 5)

    Vincent came quickly. He discussed the project and told us each step that he was going to do. The sink clog was fixed and Im happy to say that the clog is gone. He checked to make sure all was well. Vincent cleaned up everything and the kitchen looks exactly the way it was when Vincent arrived. As the old ad had said Away goes trouble down the drain! Thank you Vincent.

  • Review 48 (2024-11-28 - Rating: 5)

    Brian was super knowledgeable, Very helpful,came on time and did a wonderful, quick job snaking the pipes!

  • Review 49 (2024-11-22 - Rating: 5)

    Anthony Best did an amazing job with our apartments’ backed up kitchen sink! He rocks! Thank you Mr. Best for your expertise in fixing our problem.

  • Review 50 (2024-09-11 - Rating: 5)

    Excellent service from Marc. He was very professional and informative. I would highly recommend Roto-Rooter.

  • Review 51 (2024-07-20 - Rating: 5)

    The technician was extremelt professional.Very courteous and caring.Great work... PS: Price a little steep for a simple job. Thanks

  • Review 52 (2024-11-30 - Rating: 5)

    My service today with the technician was very professional and quick to assess my problem… The price was affordable and thank you again…..

  • Review 53 (2024-03-15 - Rating: 5)

    Roto-Rooter arrived within 1 hour of my call and Steve was very helpful and informative. The clog was cleared by Steve and Tom was able to determine that the sewer line had partially collapsed. A plan was put in place and the line was repaired/replaced 2 days later. Excellent job and excellent service!!

  • Review 54 (2024-11-25 - Rating: 5)

    Anthony B was a great help in quickly getting our backed up main sewer line and kitchen sink cleared up.

  • Review 55 (2024-11-22 - Rating: 5)

    After seeing the issue and calling several company ROTO-ROOTER CAME TO THE RESUCE- great service and wonderful technician

  • Review 56 (2023-11-30 - Rating: 5)

    Roto-Rooter was fantastic! I would highly recommend using them. We had a major issue with our septic system that required 3 separate visits to diagnose what was going on. Each of the RR team members that arrived at our home were very professional and thorough. They explained what they found and provided options to resolve the issue. The fix required digging up a pipe. The team that did this work were very considerate and worked to cause the least amount of damage to our front yard. I will definitely call RR again if we have any future needs!

  • Review 57 (2024-07-06 - Rating: 5)

    Vinny did an excellent job for us tonight!! Great communication as far as what exactly was needed to fix the problem. 5 star customer service across the board!!

  • Review 58 (2024-05-17 - Rating: 5)

    Our Plummer’s name was Matt. He was professional, knowledgeable, respectful, neat, and went above and beyond to fix our problem. We greatly appreciate the service and will definitely recommend and use this service for our future needs. Thank you for having valuable employees such as Matt.We greatly appreciate it.Thank youWarm regards,Raina Pavanello

  • Review 59 (2024-09-23 - Rating: 5)

    Great work. Came quickly after I called on a Sunday night! Stayed to make sure everything was cleaned up.

  • Review 60 (2024-11-28 - Rating: 5)

    The service man was top notch. I felt bad that i needed to call him on thanksgiving.

  • Review 61 (2024-05-24 - Rating: 5)

    Steve was very knowledgeable and caring regarding my 98 yr.old mother-in-laws problem. He took time to consult and offer sound advice. Hes a credit to your company, thank you.

  • Review 62 (2024-09-24 - Rating: 5)

    Fantastic, quick, clean. Will use them in the future. Vinny was awesome as well. Went above and beyond!!

  • Review 63 (2024-09-11 - Rating: 5)

    Marc was informative and knew what he is doing. He was friendly, neat and did a great job

  • Review 64 (2024-09-28 - Rating: 5)

    Richard from Roto Rooter was professional and efficient. Very happy with his work.

  • Review 65 (2024-11-21 - Rating: 5)

    So today they were able to put a camera into the system and figure out my problem.

  • Review 66 (2024-10-17 - Rating: 5)

    Fast and courteous service and the field technicians are knowledgeable and friendly. Highly recommend them to anyone!

  • Review 67 (2025-01-04 - Rating: 5)

    My second time using Roto-Rooter. Different issues each time. So far the only company to come out promptly. Both times Ive used their services were emergencies that occurred late at night or a weekend😮‍💨. Plumber arrived early very next morning. Master plumber identified problem ( had a slab leak this time). I am very satisfied with Roto-Rooter.

  • Review 68 (2024-07-20 - Rating: 4)

    Technician was very good but we had a full cesspool and not a clogged pipe. Price was very high however.

  • Review 69 (2023-03-24 - Rating: 5)

    Roto rooter came to the rescue in 15 minutes!!!! He actually fix my problem in 15 minutes too. That’s unbelievable. If you an emergency call them and they will get there right away which is important when it comes to plumbing.

  • Review 70 (2024-06-29 - Rating: 5)

    David was professional and competent. Identified and resolved the issue faster than expected.Wish the price point was lower.

  • Review 71 (2024-06-15 - Rating: 5)

    Great experience with roto-rooter and our technician Alex. He was thorough, efficient, knowledgeable and friendly. Thank you, Alex, for solving my issue!

  • Review 72 (2024-03-02 - Rating: 5)

    Our entire main drain was clogged. Roto-Rooter was the only place that could come that day. They came, quickly assessed and took care of the problem. Probably a bit higher priced than some services, but the expediency and professionalism is worth a slightly higher price.

  • Review 73 (2024-02-11 - Rating: 5)

    Superbowl Sunday and, of course, my sewer line is backing up at 7am. Called in and spoke with a very professional representative. Within 5 minutes I had assurance that my problem would be dealt with quickly. Marc arrived, assesed the problem, and dealt with everything rapidly. Thanks to all for a 5 star experience, especially Marc!

  • Review 74 (2024-02-12 - Rating: 5)

    Matt was such a great help! He was very knowledgeable and answered all our questions. He was very efficient in fixing our problems. Would want him back if we ever run into any issues.

  • Review 75 (2024-09-14 - Rating: 5)

    The tech. was excellent very thorough, explained everything to Me..Im fully satisfied.

  • Review 76 (2024-11-29 - Rating: 5)

    Vincent was outstanding….great service and great job!…Highly recommend!

  • Review 77 (2024-11-26 - Rating: 5)

    Alex was a true professional from the time he walked in the door. hr explained everything to is and his knowledge of the situation was a life saver. He was respectful, cordial and cleaned up after his work. He made the water run showing us how clear the drains were. You are lucky to have a worker like that in the Roto Rooter family.

  • Review 78 (2023-08-12 - Rating: 5)

    Great experience with Roto Rooter. I had a leak in my basement and Marc was here within the hour and did an awesome job. He was competent, knowledgeable, explained everything and answered all my questions. Really looking out for the customers best interest and just a great representative for his company. Thank you Marc!

  • Review 79 (2024-06-10 - Rating: 5)

    Vinny came out late at night and resolved our issue (clogged sewer main). He was friendly, professional and did the job well.

  • Review 80 (2023-10-20 - Rating: 5)

    I couldnt have had a better experience with Roto-Rooter! Professional, excellent work quality with very quick response time. I would not hesitate to use them again and recommend them to everyone. Weve had local plumbers, but Roto-Rooter service puts them at the very top! Thank you for solving our problems in such a admirable way!

  • Review 81 (2024-06-09 - Rating: 5)

    Quick and knowledgeable, Salim was not only very professional but quick-thinking and kind. I would only ask for him again for any future use because this man’s ways.

  • Review 82 (2024-07-22 - Rating: 5)

    I was most impressed with Roto-Rooter from start to finish. Friendly, prompt and effective service.

  • Review 83 (2024-11-22 - Rating: 5)

    Courteous and knowledge technician Clean, nearly, respectful and completed the job fairly quickly

  • Review 84 (2024-09-27 - Rating: 5)

    The service was timely and professional. I will definitely recommend and use it in the future.

  • Review 85 (2024-07-06 - Rating: 5)

    A job well done even helped out and helped make sure we’re aware for any future problems. Quick clean and efficient

  • Review 86 (2024-08-03 - Rating: 4)

    The tech who showed explain the procedures clearly, made sure I knew all the costs and acted efficiently to get the job done. My only minor complaint is that the staff did not show up until an hour and a half past the 4-Hour window that they stated they would arrive in.

  • Review 87 (2024-02-17 - Rating: 5)

    Fielded call promptly and although said two hours. Matt was here within 30 min. Repair was fast and explanation given. A little pricey was only complaint.

  • Review 88 (2024-06-27 - Rating: 5)

    Chris our technician was very nice and knowledgeable. He had a lot of patience.

  • Review 89 (2024-10-15 - Rating: 5)

    Great timely service and explained what was happening. Would highly recommend

  • Review 90 (2024-10-28 - Rating: 5)

    Alex was great in diagnosing the problem and explaining the possible cause.

  • Review 91 (2024-06-21 - Rating: 5)

    I called in a hurry, but it was good that he came quickly, and finished the work well within an hour. Thank you. Peter!!

  • Review 92 (2024-01-20 - Rating: 5)

    Roto Rooter came on a Sunday morning on an emergency call, after a pipe burst in our house. They were prompt, professional and fixed the problem quickly, and for a very fair price. Will definitely use them again.

  • Review 93 (2023-05-19 - Rating: 4)

    Both professionals who came to the house were incredibly polite, informative, and straightforward. I really appreciated the honest approach. The one and only reason I chose four stars is because of the price. I thought it was a little steep. The service was perfect.

  • Review 94 (2023-11-27 - Rating: 5)

    Teenage diet of all cereal put our downstairs bathroom out of commission for almost a week. I tried a bee hive plunger, and bought an 6ft auger with no luck. Chemicals were useless against the monstrosity that was flushed.Excellent communication and punctual. The technician solved the issue and provided recommendations for a better running septic system. Yes, the technician brought his own 6ft auger, but he just knew what he was doing.

  • Review 95 (2023-01-02 - Rating: 5)

    We used Roto-Rooter after having an emergency at our home on a holiday, most other businesses were closed so options were limited. Initially not sure how the service would be, we are so happy with the outcome and the knowledgeable technician that worked on our issue. He was timely, patient with our questions, and worked quickly so we could continue to enjoy the holiday (thanks Will!). We highly recommend. ⭐️⭐️⭐️⭐️⭐️

  • Review 96 (2023-10-20 - Rating: 4)

    I wouldve given 5 stars had it not been for the first guy to fix the P-Trap under the bathtub. He was amazingly quick. But when the P-Trap started leaking and I mentioned it on their website he came over right away and attempted to fix it again. Around the same time we were having a different consultation regarding mold and mildew with Pat who seemed so thorough, patient and educational. Needless to say, I requested a different plumber for the P-Trap and everything is working perfectly! Even with 3 stars I would recommend them. I have used them before and they are very competent, efficient and professional!!

  • Review 97 (2024-06-10 - Rating: 4)

    Had a leaky bathtub faucet. Roto-Rooter had someone here within an hour. The technician Marc was prompt, professional, friendly and got the job done.

  • Review 98 (2024-11-30 - Rating: 5)

    Quick response to my problem. Explained what was going on with system. Clean and efficient.

  • Review 99 (2023-01-02 - Rating: 5)

    I’ve been using this company few times and they are great! I got Steven this time and he was knowledgeable. He was straight to the point. He explained to us exactly what happen and what needed to be done so our situation doesn’t keep happening. If you use this company in Suffolk definitely ask for him.

  • Review 100 (2024-06-19 - Rating: 5)

    The technician came on time. He was very nice, neat. Took the time to explain everything and fixed the problem.

  • Review 101 (2024-03-02 - Rating: 5)

    We had a major clog in our main line that was backing up all of our drains. After calling another company earlier in the day who told us that we needed to excavate and replace the main line, we decided to call Roto Rooter for a second opinion. Brian was our Roto Rooter technician, later that day, and he took the time to snake the line back and forth till he was sure the clog was out. And, instead of an excavation which would have wrecked our yard, he suggested other options for us go over any potential cracks in the main line and fix them. I can’t recommend Roto Rooter enough!

  • Review 102 (2023-09-01 - Rating: 5)

    I had an issue happen overnight unsure of what it was or where the water was coming from. I needed to KNOW someone was coming and thats why I used rotorooter. Matt came and was very helpful and fast. He solved the issue in less than 2 hours and I was extremely grateful.

  • Review 103 (2023-05-13 - Rating: 5)

    Mike and his partner Ishmael were phenomenal. Very professional, courteous and efficient. They were here quickly and refused to leave until our drain pipe was completely clear. Definitely will use them again but hopefully I wont haver to

  • Review 104 (2024-11-26 - Rating: 5)

    Very prompt and thorough service. Our technican Matt was great. Helped diagnose a failed pipe and was able to repair it quickly. I would recommend the service.

  • Review 105 (2024-03-30 - Rating: 5)

    Alex 200 was EXCELLENT. Knowledgeable, fast, honest and very friendly. Great experience with Roto-Rooter and great experience with Alex. Congratulations Alex on becoming a Master Plumber

  • Review 106 (2024-09-21 - Rating: 5)

    Genarro was super nice, helpful and respectful! 10/10!!

  • Review 107 (2022-11-12 - Rating: 5)

    Zach showed up on time, was professional and respectful. Job was done in a timely manner with no mess to clean up. He discussed warranty and additional services offered. Price is substantially higher than the discount drain cleaners that advertise online, but knowing the job will be done correctly is worth the extra money

  • Review 108 (2023-02-23 - Rating: 5)

    Customer service was very accommodating for a late night call. Zack did a great job with the leak under the sink. He was fast and efficient and told me up front around how much it might cost. I would call them again for an future issues that may occur.

  • Review 109 (2024-07-06 - Rating: 5)

    A great job was done not only that he figured out what the exact problem was and he was very helpful and giving advice on how to prevent future problems

  • Review 110 (2023-04-01 - Rating: 5)

    We had a clogged pipe.I went to wash clothes and all of a sudden water just started overflowing and backing up. My clothes were washed and cleaned, but never finished its last spin cycle. Had to hang to dry.Called Roto-Rooter for emergency service.They arrived in less than hour. He worked on my pipes clearing out the blockage in less than an hour. Theyre also affordable. Which is a bonus.They guarantee their work fro 6 months. He was efficient. Fast. Pleasant. Professional. Kind. Definitely recommend this company and their services.

  • Review 111 (2024-02-17 - Rating: 5)

    Very friendly and courteous. Everything was explained up front. Very neat and efficient workers. Will definitely call again for my next plumbing project. LH

  • Review 112 (2024-02-17 - Rating: 5)

    Roto router was prompt, here in 30 minutes.My technician was knowledgeable and professional and took care of everything.I will be calling Roto router next time I have a plumbing issue.

  • Review 113 (2022-10-22 - Rating: 5)

    I filled out a quick online form and Zach called me almost immediately and an hour and a half later her was at our house. He was very professional, nice, and explained to us what was wrong. He fixed our drain quickly and efficiently and even left us with a bottle of enzyme cleaner. I would definitely use Roto Rooter again and recommend them highly!

  • Review 114 (2023-10-27 - Rating: 5)

    Before we called Roto Rooter, a different company had come over and both times the systems clogged back up within a couple of weeks. Tim spent a lot of time working on the lines and was able to finally clear it fully. I highly recommend Roto Rooter!

  • Review 115 (2024-06-16 - Rating: 5)

    A little expensive, but my technician was awesome. Having someone that showed up quickly and got the job done at midnight is pretty clutch.

  • Review 116 (2023-01-11 - Rating: 5)

    This tech arrived before the scheduled time. He was pleasant and knowledgeable. He looked at the job, gave me the price, I said go ahead. He began work. He was neat. Id recommend this company but especially this tech, Wilkins. Excellent!

  • Review 117 (2023-03-22 - Rating: 5)

    Will was excellent. He came in, fixed my problem within 15 minutes and was knowledgeable. Absolutely wonderful human being and wonderful worker. He was also extremely funny. Highly recommend him.

  • Review 118 (2024-02-27 - Rating: 5)

    Alfred was courteous, professional, quick and thorough. Pricing can’t be beat. They will be our go-to plumber going forward. Highly recommended!

  • Review 119 (2024-09-16 - Rating: 5)

    I recently used Roto-Rooter Plumbing- Water Cleanup and was very impressed with their professionalism and efficiency. The plumber Paul arrived on time, was friendly, and quickly diagnosed and fixed the issue. The pricing was fair, and they left everything clean and tidy afterward. I highly recommend them for anyone needing reliable plumbing services.

  • Review 120 (2023-03-05 - Rating: 5)

    Salim was very helpful and nice guy. He fix my problem in minute and gave me discount on price. God will bless him. Thank you Roto rooter for having such a good and helpful technician

  • Review 121 (2023-06-09 - Rating: 5)

    Wilkans was great, knowledgeable, informative, great human being, efficient, and professional.The service was very expensive. The plumber we would normally use was unavailable and suggested a roto-rooter franchise. I’m not sure if I used the specific franchise he suggested. The plumber I normally would use suggested a fair estimate I could expect for the job (clear main sewer line). This franchise was more than twice the price my normal plumber suggested. We needed the job done quickly to prepare for company and did not seek other estimates.

  • Review 122 (2023-02-19 - Rating: 5)

    A very well known and honest plumber. Salim was exceptional in all field of plumbing work. fixed the leak and open drain also. gave me discounts and after work he clean up my space like the was it was earlier. thank yo roto rooter to have such good crew.

  • Review 123 (2022-11-14 - Rating: 5)

    Peter brings a level of skill combined with a conscientious work ethic that is rare and often unappreciated. His attention to details in performing this job reflected his concerns for the long term efficacy of the repair/work required to fix our toilet and was deeply appreciate. Should I require related services in the future I wouldnt hesitate to call this company and I will definitely be requesting this young human! Peace of mind is priceless and the cost was quite reasonable!

  • Review 124 (2023-07-07 - Rating: 5)

    Brian who serviced the call came on time. Saw and understood the problem immediately went to the site where he had to unclog the blockage. Knew what to do? Did it right away? . High praise for him. He was very forthcoming in his explanation and friendly

  • Review 125 (2023-02-11 - Rating: 5)

    I had a great experience with Roto Rooter! My toilet stopped flushing down on a Saturday night and someone came out that night around 9pm to fix it. They got it working quickly and were very professional. I would highly recommend them!

  • Review 126 (2024-11-30 - Rating: 5)

    Great service,was very nice and respectful. Explained all his work and did everything very sufficient and quick.

  • Review 127 (2023-07-17 - Rating: 5)

    We would like to appreciate the hard work and dedication to resolve the issue of a water leak in the house and we are very grateful for Willy Isaac. He is very professional and he did a wonderful job! Keep up the excellent work!!!

  • Review 128 (2020-04-21 - Rating: 5)

    When I first called to schedule maintenance, I was greeted by a very professional man who immediately asked me pertinent questions. He assured me that within the next hour a technician would arrive, and he kept his promise. Upon arrival, his repairman was incredibly courteous, knowledgeable and professional. Our issue was resolved within an hour and the technician took the time to explain in detail what the problem was and how he fixed it. I would like to personally thank Mark our technician who went above and beyond for our family to provide the best service possible. I would absolutely recommend Roto Rooter with highest regard to anyone. They are an excellent company and will be the first ones I call if any problem arises.

  • Review 129 (2023-08-09 - Rating: 5)

    Steve is a master technician. Unclogged our sewage tank which was flooding **** through the vent into our front yard 2 ft from our door, and took out the tree roots clogging it up, in under 30 mins.All my questions about the nature of the problem were answered, I have 100% confidence in his craftsmanship and recommend his services.

  • Review 130 (2024-12-02 - Rating: 5)

    Had an issue late at night. Technician solved problem was courteous and professional. Good job Thanks Mike .

  • Review 131 (2020-01-16 - Rating: 5)

    Gave them a call at the craziest time, we had a problem with water backing up and coming out from the drain pipe to our washer, I spoke with one of the reps who assisted me and was able to get a tech to our home at 230 am. Luckily for us it wasnt a major catastrophe and we were able to go about our business in a few. The price was very fair and the service quick and professional. The tech was courteous and handled our issue without a hitch. I didnt think they would come at that time but they did and helped us by giving us peace of mind that the issue was resolved.Thank you for helping us .

  • Review 132 (2024-06-18 - Rating: 5)

    Steve is awesome. Did a great job. He was prompt and efficient.

  • Review 133 (2022-05-28 - Rating: 4)

    They’re great. Book online for same day service. Tech was great. Friendly, knowledgeable, and thorough.Only issue with Roto is they are pretty darn expensive. $600 for a shower drain clog. 45min, and done. Pretty expensive, but offers a 6mo warranty.

  • Review 134 (2024-12-04 - Rating: 5)

    Ivan was professional the call was answered quickly. I jave no complaints

  • Review 135 (2023-06-16 - Rating: 5)

    They explain everything in detail to help consumers understand. My house sewer is in a very old condition, and it expedited the necessary measures first, and I was very kindly informed of the estimate and explanation of the need for a new sewer pipe in the future.I think it is very fortunate that I called this company

  • Review 136 (2024-09-25 - Rating: 5)

    Excellent service. Plumber came to do a ( to me what was a simple ) repair/replacement of outdoor faucet for water hose attachment. But he immediately had a problem when water main water line broke. But he handled the situation perfectly: he called SCWA. They turned off the water. He set up my sump pump to empty water from my basement. I can highly recommend this company and their plumber service.

  • Review 137 (2022-11-14 - Rating: 5)

    While doing the dishes the sink stopped going down. After a little investigation it was decided to call in an expert. We placed the order the night before and our tech Zack (3414), showed up promptly the next morning. Zack was professional and informative. Beside doing the job he also provided some tips to help with prevention. Hopefully we dont have any more issues like this but if we do, Id definitely call and request Zack again.

  • Review 138 (2024-09-09 - Rating: 5)

    I have entrusted my major plumbing crises to RoterRooter and never once have I been disappointed. This time was NO DIFFERENT! I’ll be calling on Alex L when maintenance time comes around. Alex went above and beyond to ensure that the work was done professionally, efficiently, and in excellence. RR, you’ve got a very loyal customer in me!!

  • Review 139 (2023-01-18 - Rating: 5)

    Steve #6930 was awesome! He went above and beyond during this visit ensuring the water was flowing. He thoroughly cleaned and sanitized the area that was flooded with sewerage we couldn’t be more thankful for his assistance. Definitely will call for him in the future!

  • Review 140 (2024-12-03 - Rating: 5)

    Knowledgeable, Thorough, Took Time To Explain, Timely, Fixed problem. Would recommend.

  • Review 141 (2023-01-15 - Rating: 4)

    Pipe had hole coming out of hot water heater spraying all over my basement. Peter was excellent and did a great job cutting and replacing pipe. The whole experience was awesome until I received the bill. Over $800 dollars for one hour of work seemed kind of pricy. Im not complaining about service just seem alot to pay for excellent service. But if thats the going rate then I would highly recommend them. And if its not the going rate at worst I may have over payed but atleast it was an excellent job.

  • Review 142 (2024-03-03 - Rating: 5)

    I have main drain clogged. Rotorooter tech came promptly, opened the drain, and thoroughly clean everything. Very good job.

  • Review 143 (2022-09-09 - Rating: 5)

    Kitchen drain needed service immediately on Labor Day weekend and the scheduler was polite and service was professional and very responsive and fast. Expensive but worth the immediate resolution of the badly clogged kitchen sink on a holiday weekend. Repair person was thorough in the work and explanation of services and parts needed, & offered to bundle additional work to save costs versus a future service call. Would call again for emergency work that needs immediate attention.

  • Review 144 (2023-05-23 - Rating: 4)

    Needed to remove a clog out of a shower. The plumber was professional and explained what he was doing thoroughly and preventative ways to prevent clogs In the future. Terry followed up with a courtesy call to make sure all my needs were met and cared about the customer.

  • Review 145 (2024-09-18 - Rating: 5)

    The crew was very professional and quickly repaired my problem.

  • Review 146 (2023-03-27 - Rating: 5)

    I was quoted 2 hours and they were here in less than 30 minutes… everything was cleaned up afterwards and Paul was extremely nice and professional he even made my kids giggle a few times. I highly recommend

  • Review 147 (2023-02-12 - Rating: 5)

    Salim was very responsive and professional. He restored my water backup problem. Clean uniform and goo attitude. He and his work were better than expected.

  • Review 148 (2022-12-25 - Rating: 5)

    Technician Brian was very helpful. The fact that you are given an estimate ahead of time was great, this way you can decide. The warranty also at 6 months helped to alleviate my fears.

  • Review 149 (2022-03-05 - Rating: 5)

    Our new shower started backing up after the toilet flushed, I called RotoRooter and they were here within the hour. Matt was very friendly, knowledgable and was able to diagnose and fix the issue. I assumed we’d be waiting all day since it was a Sunday but they came very quickly!!

  • Review 150 (2023-07-05 - Rating: 5)

    Willy showed up on time, and explained everything as he checked out the issues with our toilet. The toilet needed to be replaced and the bathroom was clean when he finished. He was courteous and professional. Thank you.

  • Review 151 (2024-09-23 - Rating: 5)

    Professional, efficient, knowledgeable technician. Highly recommend!!

  • Review 152 (2024-02-14 - Rating: 5)

    I appreciate the help, time, and patience he put into the work, he answered all my questions reassure me of the work would be efficient and acceptable. thanks forbnot leaving a big mess..

  • Review 153 (2022-11-13 - Rating: 5)

    Great service, professional , knowledgeable.Came to our house within hour after our call.Counting that it was Saturday afternoon, it was fantastic. Problem was solved quicklyWe appreciate service, and definitely recommend this company.

  • Review 154 (2023-11-27 - Rating: 5)

    Very professional. Showed up at specified time. Completed work within specified timeframe. Best of all were available to come on Sunday when issue was discovered. Very satisfied overall and I recommend them

  • Review 155 (2020-02-03 - Rating: 5)

    I just had a runny toilet repaired this morning by Rotorooter. Called for an appointment and was pleasantly surprised that they could come within a couple of hours. The technician, Ken G. was very pleasant and efficient. Before I knew it the toilet was fixed. I am very happy with the service and the six month guarantee on parts and repair. Will definitely use them again.

  • Review 156 (2022-04-29 - Rating: 5)

    Within 30 minutes they were in my house working, making call and addressing the issue of broken pipes, cleanups and taking pictures for proof of damage. Very knowledgeable and professional with explaining the problems and giving estimates. No gimmicks or lies like other companies. 100 percent I will say to do your work with them if you dont want to suffer later.

  • Review 157 (2021-01-24 - Rating: 5)

    I was able to call and get an appointment same day. They gave me a 4 hour window and called shortly before saying when the technician would be here. Kenny showed up on time, gave me a quote and fixed the clog in under 10 minutes. He was professional, Covid safe, and very nice.

  • Review 158 (2024-09-11 - Rating: 5)

    Salim was great and very knowledgeable. Thank you!

  • Review 159 (2022-12-27 - Rating: 5)

    Reached out to Roto Rooter early in the morning and they came as early as possible. Did as asked came back following morning 12/24 for camera inspection. Then following the results came up solution for next steps and we decided on the jet pipe cleaning. Was able to come 12/26 for that and took care of all my issues.

  • Review 160 (2024-06-28 - Rating: 5)

    They arrived sooner than I expected, which was great and did a good job.

  • Review 161 (2024-04-20 - Rating: 5)

    So glad how fast you came. Richie was wonderful explaining everything to us. The sink drain is working again. Thank you

  • Review 162 (2024-09-16 - Rating: 5)

    Super professional and respectful. Excellent experience.

  • Review 163 (2022-02-24 - Rating: 5)

    He was professional and knowledgeable of what hes doing. My problem was already written upon their questionnaire. So he arrived politely say hello and introduced himself and no fuss about it. He check the bathroom to where the problem was and went to the main sewer system and went out and get his stuff. It took him about 10 minutes to prepare his machine and 15-20 minutes to clear the clogged with and put everything in place. He told me whats causing the problem and thats it works is done. So its about 30 minutes job in and out Thats all I like about it.

  • Review 164 (2024-12-04 - Rating: 5)

    Pete was great, very helpful & informative.

  • Review 165 (2024-02-22 - Rating: 5)

    Steve was Very kind, professional , and helped educate me of what was happening with our pipes and system. Very grateful for his help.

  • Review 166 (2022-06-10 - Rating: 5)

    Devin helped us and was our service tech, and he was Very honest and professional! I truly appreciate his expertise for my home and family! Thanks Roto-Rooter for having such employees like Devin!

  • Review 167 (2019-12-09 - Rating: 5)

    The phone operators and plumbers were friendly and knowledgeable. I received a phone call with an estimated time and updates along the way, which I really appreciated. The plumbers gave me a quote before they began the work and explained everything to me thoroughly. I would definitely recommend their service!

  • Review 168 (2020-08-11 - Rating: 5)

    Very happy with Roto-Rooter! The customer service members that set up my appointment were so polite and professional. A plumber was able to see me the same day, they were prompt, and called before they were on their way. They fixed the problem with my toilet, and I was extremely happy with their service all the way through!

  • Review 169 (2024-09-07 - Rating: 5)

    Alex arrived quickly and repaired the leak in our basement drain pipe.

  • Review 170 (2020-01-20 - Rating: 5)

    Very expedient service as ken arrived within an hour of my call. Needed my sewer lines cleaned as there was a blockage backing up into house. Thankfully it was limited to bathroom. I feel it is a little pricey but felt comfortable knowing it’s a company that has been around forever and backs up service with a 6 month warranty.

  • Review 171 (2023-02-15 - Rating: 5)

    Salim was most helpful and educated me on everything. I appreciate his services and the efficiency of Roto Rooter. I am most grateful thank you and I highly recommend your services and yes, especially Salim. Thank you 👍👍👍👍👍👍🙏🙏🙏🙏🙏

  • Review 172 (2023-08-02 - Rating: 5)

    Personnel was very kind, friendly and professional. Explained what the service consists of and what the best solution was. Hopefully they don’t have to come back.I’m a Happy customer thus far.

  • Review 173 (2024-09-21 - Rating: 5)

    Vincent my tech was hands down awesome!He work diligently, efficiently, meticulously and was super clean and organizedHe checked different areas based on my feedback and was thorough in getting to the problemHe was very professional and friendlyAn asset to the company for sure

  • Review 174 (2013-07-07 - Rating: 5)

    No one wants to have a problem with their septic tank on a holiday but isnt that always the way things go!!! Call center was great and promised us someone within 3 hrs on the 4th of July. Technician promised to call before arrival so we could return to the beach and enjoy our day. He not only called but arrived early. Promptly fixed problem and had us flushing within the hour. Thanks for the great service!

  • Review 175 (2024-12-06 - Rating: 5)

    Alex goes above and beyond hes absolutely spectacular

  • Review 176 (2023-03-16 - Rating: 5)

    Wonderful experience, Salim our attendant was superb, fast and informative. i learned a lot as a new home owner and he fixed our bacwards rushing bath tub and shower with relative ease. Great Experience!!

  • Review 177 (2020-01-19 - Rating: 5)

    I always use Roto-Rooter for my plumbing needs because I know they’ll not only be there now, but next month or next year if the problem resurfaces.Erick was my tech for this major problem I had. He was knowledgeable and extremely professional. He did a wonderful job and my kitchen was immaculatelyclean when he left. I can’t say enough about him.No one likes to pay money for home repairs, but at least I know, this will stand the test of time.

  • Review 178 (2023-06-03 - Rating: 5)

    Steve was able to diagnose and solve my plumbing issues very quickly. Highly professional, knowledgeable, and an absolute pleasure to work with. Thank you very much!

  • Review 179 (2022-12-20 - Rating: 5)

    Steve diagnosed the problem, and returned with Alex and Mike. They knew what they were doing, were professional, explained, cleaned up after themselves, were cognizant of keeping mess to a minimum, and easy to get on with. We have no hesitation using Roto Rooter.

  • Review 180 (2022-11-12 - Rating: 5)

    Service was fast, professional and completed in one visit. There were no surprises with the bill or services performed. This is our third time using roto rooter and we will continue to use them! Thank you!

  • Review 181 (2024-11-27 - Rating: 5)

    Amazing service with a wonderful plumber benny.

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