Robison
Located in Port chester, New York
Address: One Gateway Plaza 4th floor, Port Chester, NY 10573, United States
Phone: +1 914-345-5700
Rating: 4.5
Services
- On-site services
- Online estimates
- Repair services
Categories
- Electrician
- Air conditioning contractor
- Air conditioning repair service
- HVAC contractor
- Heating contractor
- Heating oil supplier
- Plumber
Photos
Latest Fire Recovery & Restoration Services
Comments
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Review 1 (2024-12-11 - Rating: 5)
We were thoroughly impressed by the professionalism and expert service that Drew B. provided today. His 24 years of experience clearly demonstrated his ability to quickly diagnose and correct the issue with our furnace. Thank you! -
Review 2 (2024-11-25 - Rating: 5)
Carlos is a very good tech. I only have had my yearly visits with Robinson as my heating system is fairly new. Iām hoping I can keep Carlos as my technician so that he understands our needs and we establish a good business relationship. -
Review 3 (2024-09-28 - Rating: 5)
I was very happy with the service and the heating oil prices but the service contract for this year increased by over $300 and Iām retired and on a fixed income with medical bills. Even with a discount of $150, it was still too expensive Unfortunately I had to look a better deal with another company. When I called back to cancel my contract I spoke with a very nice lady called Ty. She was wonderful! She was very professional and helpful and very concerned about my situation. I really appreciated the way that she conducted herself. -
Review 4 (2024-10-26 - Rating: 5)
Jim H. Was absolutely the best tech that Robison has ever sent to service the system. He was very knowledgeable and thorough of the unit and itās needs.Spoke of what he was doing and why. An education for me. Give him a raise and donāt lose him. I will be asking specifically for him in the future.Mike S. -
Review 5 (2024-12-17 - Rating: 5)
As with previous service maintenance visits, Carlos Vasquez was extremely knowledgeable, courteous, thorough, respectful and informative. Carlos always exceeds my expectations in servicing and maintaining my gas furnace. Thanks to Carlos and Robison. -
Review 6 (2024-12-18 - Rating: 5)
Carlos was meticulous and very experienced. He patiently explained various things regarding our gas furnace. He did an excellent job. -
Review 7 (2023-05-20 - Rating: 5)
We are very happy with our recent installation of a hybrid (electric/heat pump) hot water heater. They scheduled the installation within a week of us purchasing it. The installation crew was professional and courteous. They did a great job removing our old hot water heater and installing the new one. -
Review 8 (2024-12-03 - Rating: 5)
Great job all around!Arrived on time, brought equipment and tools in, and left there as expected. Cleanup of working area clean and in good order both days.Both winners! -
Review 9 (2024-12-03 - Rating: 4)
The old and even a new monitor could not link in with my wifi. So the technician said heād put back an older gauge and put me on automatic delivery again. I was a little disappointed but he didnāt think it would be a problem -
Review 10 (2024-07-05 - Rating: 5)
Air conditioning mini-split stopped working on July 2nd. Robison was able to send out a technician that day. Very knowledgable technician. Unfortunately I needed a new unit due to rodent damage, but Robison was able to quickly locate the unit and install it for me. -
Review 11 (2024-11-10 - Rating: 5)
The tech was excellent., as has always been the case. Fixed the burner and checked out the system. I appreciate the expertise of the technicians. -
Review 12 (2024-04-19 - Rating: 5)
Best oil company ever! Very responsive - even on weekends or the middle of the night. Robison is customer-oriented for sure. From the dispatcher - to the delivery person - to the service techs --- everyone is very professional, courteous and knowledgeable.Its true - you are in good hands with Robison. I highly recommend!! -
Review 13 (2024-08-29 - Rating: 5)
Robison did an excellent job. The company staff was professional, supportive, responsive, and efficient. I was extremely satisfied with the service provided and highly recommend Robison. -
Review 14 (2024-11-14 - Rating: 5)
Bill from Robison Oil, arrived at our home to repair a thermostat. He made the repair & explained clearly what was the cause of our issue. Aside from Billās high level of skill, he was friendly & a pleasure.12/24/21 Knowledgeable and professional service men came on different days to solve the problem with our indoor oil tank whistle vent. Different opinions resulted. We are waiting to see how it will be resolved in the most cost effective way.8/25/2023 Yearly cleaning done well. We are very satisfied.10/23/2024 Larry Iazzetti, an experienced professional, provided a thorough and diagnostic job. He found some problems with the system that were resolved. Thank you. In addition, He let us know that we needed to replace our water heater which we recently did. -
Review 15 (2024-04-05 - Rating: 5)
Always excellent service when i have a furnace problem. They always answer the phone and send a repair tech out usually within hours. The techs are always professional, explain the problem and get it fixed. I never hesitate to call Robison for my heating and plumbing needs. -
Review 16 (2024-12-20 - Rating: 5)
The whole team has been super helpful and responsive when we were having issues with our boiler and came repeatedly until the issue was resolved -
Review 17 (2024-03-19 - Rating: 5)
A year ago we moved to a house that used oil as heating system and that was very new to us. There were old records of the maintenance of the equipment glued to the furnance and one of those were from Robison. I had seen their vans where I lived so I gave them a call. They were super professional and helped us to understand how our system worked. They gave us a very good price for oil and everytime that we heard an unusual sound or felt that something was wrong, they came the same day or the following day to solve whatever was going on. We are very happy customers and definitely will continue doing business with them. -
Review 18 (2024-09-27 - Rating: 5)
Tech was polite,friendly and very knowledgeable. He did a great job -
Review 19 (2023-11-12 - Rating: 5)
Let me begin by saying Robison is not cheap, but so worth it. The service people are professional and are extremely knowledgeable. They do their work on time and dont try and sell you anything. They back their work always. And...theyre union and if youre a supporter of union workers then this is the company to choose. Very happy with their work. -
Review 20 (2024-11-27 - Rating: 5)
Brandon was not only very helpful but very good at explaining so that I could understand. -
Review 21 (2023-12-16 - Rating: 5)
The Robinson president personally reached out to me to resolve an issue. He took time to talk, listen, and he offered me a resolution. A few days later a technician arrived and was very helpful. Great service. -
Review 22 (2024-07-05 - Rating: 5)
Robert was on time and extremely professional. Robert tuned up and vacuumed the unit as well as surrounding area. Friendly and personable! Great experience with Robert!!!!!! -
Review 23 (2024-02-20 - Rating: 5)
Robison has been our boiler company since we renovated our house and purchased our boiler thru them. Their service and technicians are excellent and have always been there for emergencies as well as routine maintenance. I would recommend them for all your boiler needs. -
Review 24 (2024-01-23 - Rating: 5)
Robison meets all my expectations. They are efficient, effective, and very professional. Robison ensures that my heating system runs smoothly and that I do not run out of oil. I would recommend this company to others. Thanks . -
Review 25 (2024-02-07 - Rating: 5)
Robinson office was quick and efficient in scheduling a service call as soon as possible. The technician came in a timely manner and was very well knowledgeable on solving the issue. Frank was great! -
Review 26 (2024-01-08 - Rating: 5)
Appointments for service are generally made in a timely manner. Your service technicians are polite, knowledgable, and call just before they come (very much appreciated!) They assess the problem and find the solution. I am very pleased with the service you offer. -
Review 27 (2023-12-26 - Rating: 5)
The crew worked with me to get the job done quickly and cleanly before a holiday weekend when the world shuts down. Karen, the service coordinator, Clyde, the HVAC manager, Jerry, Frank and Gardner the technicians all went out of their way to assist. -
Review 28 (2023-12-15 - Rating: 5)
Robisonās technician promptly responded to a service call and diagnosed/repaired our boiler immediately. Oil was delivered on schedule, and so as new customers we are quite pleased -
Review 29 (2024-01-22 - Rating: 5)
Just needed battery change o thermostat, couldnāt get the cover off. Everyone, from the person who answered the call to the serviceman was friendly and helpful. Someone came, changed batteriesā¦ I have a contact: no charge! -
Review 30 (2023-10-29 - Rating: 5)
My oil water heater crapped out so I called Robison to handle it. I got several quotes and they turned out to be the cheapest quote as well as the fastest.My delivery team even called me the day before and came out 5-9 on a Friday to make sure I had my hot water.Bobby, Greg , Damien and Casare are the best!I would absolutely recommend. -
Review 31 (2024-09-30 - Rating: 5)
Eder arrived on time and did an excellent job winterizing and cleaning the boiler -
Review 32 (2022-06-11 - Rating: 5)
The service professional was friendly and really genuine. He was cool about our oversized but very friendly dog, too! He worked on our A/C system for almost 2 hours and determined a small issue. He gave us some alternatives, including one that was least disruptive (we chose that one). I felt like he really cared and wanted to just educate us with options so that we could make an informed choice.Great customer service, as always. -
Review 33 (2023-10-11 - Rating: 5)
I never have to be put on hold when i call. Someone always gets right to me. They are fair about pricing and try to give you good deals in a high oil priced market. When they service your furnace, they are very great with feedback and promptness. -
Review 34 (2022-10-09 - Rating: 5)
I signed a service contract two weeks ago with Robison. My boiler went out last week. The tech, Keith came within two hours. He found a few issues, fixed them and had me up and running within the hour. So far so good. I am happy. I also locked in a fair price for the season, compared to local oil companies. -
Review 35 (2023-11-04 - Rating: 5)
After many tries to remedy my issues,Frank the serviceman appears to have finally resolved the problem. His exceptional attention was well appreciated. Robison services several of my homes, this the only one using gas. -
Review 36 (2022-09-19 - Rating: 5)
Customer service on telephone was very helpful arranging same day visit by technician.Technician was prompt and observed all health protocols. He was patient and thorough examining and servicing our boiler and explaining some maintenance directions. I would highly recommend the Robison service team for their expertise, professionalism and patience. -
Review 37 (2022-08-15 - Rating: 5)
We are fairly new customers to Robison. But so far they have been great! Carlos has been the technician who has shown up a couple of times now and he is very knowledgeable, professional and friendly. I look forward to being a customer of theirs for the future. Thank you. -
Review 38 (2020-01-30 - Rating: 5)
Mark and Ray did an excellent job from the moment they arrived on time at my home until they left at the end of the day. They quickly and efficiently installed my furnace, so I was not without heat for an extended period of time. When they were done, they explained the machinery to me and patiently answered my questions. These men were clearly pros, who were were skilled and knowledgeable. Whats more, they were friendly and polite and made me feel comfortable throughout the whole process. I was very pleased with the overall service. Thank you! -
Review 39 (2022-01-22 - Rating: 5)
After the recent 5 degree temperatures one of our baseboard heating pipes burst from becoming frozen. On a Sunday, Robison made it to our house within 3 hours and helped me correctly shut down our boiler so no damage would occur. Since we didnt have any heat, Robison followed up with me first thing Monday morning (Martin Luther King Day) and had a plumber come to our home (his name was Art) to diagnose what was leaking and how to repair it. Art, the plumber, came up with a solution that was outside the box and not only fixed our existing burst pipe but also will prevent any further pipes from freezing in the future. All of the work was done at a very reasonable price. When all the plumbers I knew were too busy Robison was able to come and provide excellent trade skills by Art the plumber as well as reasonable pricing. It has been two days since the pipes were repaired and everything works great. Also, once the plumber had fixed the piping Robison had one of their boiler specialists come back and spend 30 minutes with me to ensure we turned the boiler back on the correct way. Anyone with multiple zones will know that all those levers and valves can get confusing and the last thing I wanted to do was any damage. Robison hit it out of the park on this job. Thanks for the professionalism and out of the box thinking by Art the plumber. My family really appreciated it. -
Review 40 (2023-11-10 - Rating: 5)
I recently had a hot water leak in my tank and Robison came quickly, diagnosed what was wrong, and replaced my tank promptly, efficiently and neatly! The plumbers are very courteous and friendly. It was a pleasure dealing with the Robison team, especially Gary and Craig! -
Review 41 (2024-01-05 - Rating: 5)
During the last big storm we had a wire down and a power surge that took out all the electronics for the boiler. I called Robison and they had someone come out immediately. I was actually surprised how fast they got to my home. More importantly they had my boiler up and running the same day. Thank you to the entire Robison team -
Review 42 (2022-11-18 - Rating: 5)
Just had my first maintenance visit. Larry was absolutely fantastic. He took his time and explained everything along the way. I am very impressed with the level of detail and time spent to make sure everything was functional and to certain standards. -
Review 43 (2023-11-11 - Rating: 5)
Great service! Our very knowledgeable technician came back a few days in a row until our older HVAC system was totally updated and working 100%! -
Review 44 (2022-07-03 - Rating: 5)
Robison is my oil service provider. Over the last year or so I have also contracted them for 2 major jobs, removing an oil tank from my basement, and replacing my old ginormous boiler. Neither was an easy job as my basement does not have exterior access.I canāt compliment them enough for their professionalism in every aspect of these jobs. Filing permits, quality of the work and just as important cleanliness of the job. The latter being a top concern as all traffic had to go through our kitchen to get down the basement steps.The removal of the old cast iron boiler, in 5 - 300lb sections was completed without any issues! And the new boiler with all the reworked electrical and plumbing components went in without a hitch. Plus the job was completed on time as promised.Additionally, I had to have a chimney inspection as part of the permit requirements for a boiler replacement. Robison partnered with A chimney specialist (Guaranteed Home Improvement) who were also extremely professional. I have had many chimney companies at my house over 30 years, and most if not all are very suspect. Not this firm. They took complete pictures of the interior of my stacks and went over everything with me. And then took pictures after the work was completed. -
Review 45 (2021-06-30 - Rating: 5)
Tim and Cesare just finished installing a home air with a home air/heat unit and a net new ductless system during the hottest week of the year. The work was clean and quick (came in a whole day quicker than the estimate) and they were able to stage the work in a manner that provided some cooling relief in the house as they did the work. I couldnt be more pleased with the professionalism and frankly the interest in ensuring we had a positive experience. Robison installed the original unit 20 years ago, they serviced it for 20 years without any issues and they replaced without any issues. This is why I singled sourced this job, I knew at the end of the day Id be pleased with the work and the product -
Review 46 (2023-09-07 - Rating: 5)
Robison replaced both of our AC zones recently. It was done on time in a very professional manner especially considering one of the air handlers was in a very tight spot. Andrew and Scott were great. -
Review 47 (2022-10-07 - Rating: 5)
Larry from Robison was an excellent technician. My boiler was in need of a regular cleaning. Larry went the extra mile in servicing and made sure that everything was performing adequately before he left. He was clean, courteous, and took the tile to answer all of my questions before leaving. He made my first experience with Robison a good one. -
Review 48 (2023-03-28 - Rating: 5)
Robison Oil is a company that services its clients very well. We just had our annual boiler service. The technicians over the years have been knowledgeable, professional and always focused on appliance reliability. Todays service was no different. Just outstanding and pleasure to know oneās reliance on serviceis consistently met without exception. -
Review 49 (2023-09-14 - Rating: 5)
Larry did a great job getting our hot water back to working order. He also found that our expansion tank needed to be replaced. Overall the system is back to working order and ready for winter! -
Review 50 (2022-12-28 - Rating: 5)
Excellent , responsible, responsive service. I have always been treated with respect and promptness by Robison. They get somebody out in every emergency, most recently when we had no heat during the really harsh cold snap last week. -
Review 51 (2024-08-02 - Rating: 5)
The technician checked out my furnace and hot water heater for its annual wellness check, he was efficient and accomplished the work in good time, clean and courteous. -
Review 52 (2022-02-03 - Rating: 5)
The telephone operator is always very pleasant and helpful. Martinez the technician, is also very pleasant and helpful and informative. However, I had to make another appointment for a future visit. So I called twice and due to wait time I chose the option of having Robison call back but never got a call back. I successfully used this option in the past. Not sure why it didnāt work this time. -
Review 53 (2023-11-12 - Rating: 5)
Larry, came to do maintenance on our heating system. He was polite, knowledgeable, maintained the work area and has a very nice disposition. Iād Recommend Robison and weāve been customers for over 20 years. -
Review 54 (2021-09-22 - Rating: 5)
We had a surprise shut-off by Con Edison due to a gas leak inside our house on September 1. I called Robison and they came by the very next day and took on the task to get our pipes replaced and our gas turned back on. They saw the entire process through from start to finish with fantastic communication, professionalism and promptness to get our gas back on in three weeks despite the additional workload post Hurricane Ida.I was referred to Robison by a neighbor who had a similar, positive experience so I believe they operate as a very high standard.Personally, I cannot speak more highly of Robison and the professionalism of their entire team from Marjorie at the office to Greg and Danny, the field technicians that performed all the work.Robison was very communicative and accessible, keeping me up to speed at every step. They performed the work without any delays and with a high level of professionalism and quality. Going even as far as to ensure that they did not have to replace anything more than necessary to get the job done right (i.e. not trying to unduly extract more from their customer).Their quote was reasonable for the standard of service delivered and also consistent with similar work they had done for others in the area, no higher or lower.We were notified in advance of whenever the technician was due to arrive on site and all work was done quickly and with minimal possible impact on any other part of our house. Namely, no excess mess, debris or collateral damage. In fact, Greg went an extra mile to replace pipes without having to do additional drilling or damage to the house. He made a calculated decision to replace the pipes by drilling two small holes in a ceiling rather than opening up the entire ceiling (which would have made his job easier but would have done more damage).At one point we required an electrical contractor to keep the work moving and I did not have one lined up but Robison called in their own team who came in the very day so no time was lost.Greg and Danny were very courteous and professional in their interactions and the quality of their work. They came and went without any disruption and were very transparent and communicative about the work that needed to be done.Marjorie at the office was very courteous, prompt and communicative - including sending update emails in real time as late as 10:00pm at night.Danny was present to monitor the Town inspection as well as the Con Edison technician. Had I not already been home, I would not have been required to be present at any time. Danny also took the time to light all pilot lights and ensure that all relevant devices were working as expected.All-in I interacted with a total of six Robison team members through this process and all of them did their work to a high standard and were very friendly.All interactions with the Town and Con Edison were well communicated and scheduled to be done as quickly as possible despite the fact that this was the week of and after Hurricane Ida. This may have been facilitated by the fact that Robison had a good working relationship with third parties such as the Town and Con Edison.It was a pleasure to work with Robison and fully intend to be a continuing customer. In addition, I will be redirecting existing business I have to them going forward.I am happy to be a reference going forward.Thank you, Team Robison for quickly, effectively and professionally resolving a significant issue for our home. -
Review 55 (2022-01-25 - Rating: 5)
I am currently having 5 ductless mini splits (Bosch) installed by Robison. Tim Fernandez from sales came to my house and provided a timely quote and walked me through the whole process. The installers Chris, Matt and Eddie are knowledge about the product, installation process and respectful of our house. The installers took their time to ensure everything is in place correctly and helped coordinate with the electrician recommended by Robison. The process has been seamless and I would highly recommend Robison and the install team. -
Review 56 (2018-03-06 - Rating: 5)
We were brand new customers to Robison (only a few days) when we encountered an issue. They came out quickly and addressed our needs. We had another appointment scheduled with a tech but the tech that came out had equipment in his truck and installed it for us right then and there so that we didnt have to wait for another appointment. Great service! -
Review 57 (2023-03-27 - Rating: 5)
We had been a Burke customer for over 20 yrs, but their pricing, even after trying to negotiate, was outrageous; and service was spotty. Came over to Robison recently. Our pricing is now very reasonable, and the service tech in just one visit took care of all sorts of noises, knocks, and issues. Claimed that Burke installed mismatch parts, and I believe him. Anyway, happy we made the move to Robison -
Review 58 (2022-03-16 - Rating: 5)
We had a funny smell in the house and SCOTT COLE the mechanic found issues with the unit and was very thorough and did a phenomenal job. Very professional and explained everything so we understood what happened and what he did to repair. I have been using Robison for years and nobody is better!! -
Review 59 (2020-12-17 - Rating: 5)
I have been a Robison customer for 17 years, maintaining a service contract on the homes now 37-year-old furnace and oil delivery. The service and response time have always been outstanding, and thats critical in the wintertime. With an older furnace, its important to have timely, expert-level service to rely on. In addition, the service technicians have been patient, courteous, friendly and knowledgeable. Most recently, Larry I. -- I have seen his name mentioned here several times and a high-five to him for last weeks service!The patience is important because a few times, the lines from the oil tank were clogged and required manual pumping to clear them, as the furnace wasnt able to function. On several occasions, Robison performed this task to get things running again smoothly.I cant say enough about the quality of service received and Robison has never tried to perform service or sell me something I didnt need. Most recently, I had a chance to evaluate other service companies out there and the level of service for the dollar. None could profess that they were able to match nor provide an equivalent level of service on a service-contract basis. One famously advertised company said We try to get there the same day when posed with the question of a wintertime heating problem. That didnt cut it at all...While you can find cheaper service and home heating oil, none can match the level of service and expertise. If you have an older furnace that requires maintenance, I cant recommend Robison enough. -
Review 60 (2022-12-29 - Rating: 5)
Although it was not an emergency, the Robison crew was quick to respond and within 24 hours they had replaced my thermostat giving me the confidence that I would not be without heat. Great job and great people to deal with! -
Review 61 (2022-09-03 - Rating: 5)
After waiting almost 3 months for a part for our A/C unit,the part was installed on Aug. 5. Due to a bad water pump, the part again had to be replaced. Robison kept in touch with us through the whole process.The technicians on all 3 visits to our home were very helpful in explaining all the problems. They did a complete check of our unit before leaving. I would recommend Robison Oil and a big thanks to the Techs. -
Review 62 (2023-11-28 - Rating: 5)
Robison team was very knowledgeable and worked together to complete the project properly although they had to work 2 days extra. I highly recommend this team. -
Review 63 (2022-03-16 - Rating: 5)
Burner replacement and service call. Have energy efficient German boiler that was installed about 10 years ago by other. Could not get initial installer to service as parts hard to come by and were very rude even when lost heat. However, Robison to the rescue!! Not only did Robison service come and get heat working again on new years Day but did necessary research, interacted with Manufacturer, secured part, installed all while keeping us abreast and making sure we were okay. And their service tech was great to work with!!Thank you Robison!!! -
Review 64 (2021-08-22 - Rating: 5)
The fellow waited for someone to come and open the house. He was very sensitive to the fact that I was trying to direct the service call remotely (RI) and depending on my employee or my friend to open up the house for him. The Robison office had not contacted me by text as I asked which caused a delay in my local helpers meeting up with the service tech. But thanks to his patience the call was saved. Five star example of a client friendly attitude by the service tech!!!!! -
Review 65 (2018-11-15 - Rating: 5)
Im so surprised to hear these reviews. Weve been customers for over 20 years and found them responsive, reliable and competent. They are available 24 hours a day (under our contract) and we HAVE needed them in the middle of the night. The techs come with a smile and Ive never had a problem. I would recommend them to anyone.Of course Id rather have gas, but our neighborhood doesnt have gas lines...not Robisons fault! -
Review 66 (2022-03-19 - Rating: 5)
Billy came and fixed a longstanding problem, a blocked flow between our tandem tanks. Then he returned about ten days later and correctly diagnosed a noise problem. He adjusted a nozzle and weve been warm and the system has been quiet ever since! There was no charge for the second visit. Billy communicates in a clear, direct, friendly manner. He does Robison proud. -
Review 67 (2024-01-24 - Rating: 5)
Customer service is excellent and the prices are good. I dont have high demands on my oil company and Robison exceeds my expectations. Gary did my annual cleaning and was quick and professional. -
Review 68 (2022-03-11 - Rating: 5)
Every experience with Robison since 1983 has been entirely satisfactory. The folks who I deal with on the phone are always polite and helpful and the technicians are knowledgeable, polite, and appear when scheduled. Robison is a great company to deal with which is why weve remained with through two homes and nearly forty years. -
Review 69 (2022-05-03 - Rating: 5)
Our tech, David G, arrived on schedule for our annual maintenance and burner cleaning. He was very pleasant and performed a thorough inspection and tune-up. Very agreeable and polite - I was impressed with his high degree of professionalism. -
Review 70 (2022-03-04 - Rating: 5)
I had a new boiler & hot water heater installed this week. The installation team was fabulous - the best Ive seen in 25+ years in my house. The work was done carefully, they explained everything to me, were kind, & left my basement the cleanest its ever been. 100% satisfied. -
Review 71 (2023-06-02 - Rating: 5)
On June 2 2023 Karen from Customer Service provided professional service!! That is why Ive been a loyal customer for 29 years since 1994 ! Dominic the tech from service was outstanding awesome job! -
Review 72 (2022-07-27 - Rating: 5)
We had boiler installed and both Ray and Drew came for installation on time. They did an excellent job and explained everything before leaving. Also also cleaned everything before leaving and did an immaculate job. I would definitely recommend Robison for future jobs. -
Review 73 (2023-09-29 - Rating: 5)
Jose is a role model. He fine tuned the motor in the furnace. His skillful hands checked all the parts to provide maximum efficiency. He gave gracious service & is a strong asset to Robison OilArlene Seguine 9/26/23 -
Review 74 (2021-09-03 - Rating: 5)
Robison replaced our furnace and central air conditioning unit. Very pleasant experience from start to finish. The installation technicians Andrew and Vin are very professional, courteous, neat, informative and respectful. Top notch service all around. I highly recommend Robison. -
Review 75 (2022-07-01 - Rating: 5)
My experience with both Robison staffers who came to my home for original checkup plus oil burner service was superb. Both people were gracious, attn to detail galore, so professional, and superb communicators. I was very positively impressed.Plus they laughed at my corny jokes.A.SklarSomers, NY -
Review 76 (2024-10-26 - Rating: 5)
Itās a pleasure to deal with knowledgeable , professional people. -
Review 77 (2021-12-08 - Rating: 5)
The techs are very nice and Knowledgeable. There was an issue posted last year which has been resolved. Michael Chernick, makes sure to listen to the customer and goes above and beyond to satisfy his clients. I am happy we have leaned from our experience and moved forward! -
Review 78 (2022-04-15 - Rating: 5)
I have had several experiences with Robisons technicians recently. Installation of a new hot water heater and, most recently, replacement of an oil tank that sprung a leak. They came the same day we reported the leak to clean up the area and install a temporary oil tank which was done well and very professionally. The day of Hurricane Ida, the technicians came to install the new oil tank. They came on time, were very professional and knew what they were doing. Every technician Ive dealt with is very knowledgeable and makes sure I know what theyre doing. I would recommend Robison for the quality of people they have working for them. -
Review 79 (2019-10-12 - Rating: 5)
While in the process of settling into a ānewā house, my fiancĆ© and I discovered the not-so-new central air conditioning unit was caked with mold. After weighing our options for addressing the issue, we agreed to replace it.We decided to go with Robison. We were told that the entire project, from dismantling and disposing of the old moldy system, to setting up the new compressor, running the necessary wiring, installing a pristine and more efficient A/C system complete with new duct work, supply/return vents and a digital thermostat would take five days.Throughout that week, Andrew and his Robison colleague, Scott, were completely professional in every aspect of the job. They were punctual and thoroughly prepared for each phase of this project. If I had any questions, Andrew, in particular, was always available with an answer. And equally open about explaining what they would be doing or seeking approval about some aspect of the job, like placing a new vent for instance.Of particular importance to me was how considerate both Andrew and Scott were about being in the house. Such a large project canāt help but be disruptive, but they made the experience quite painless and were great about cleaning up after each day. Best of all, they finished when they said they would.Although a shiny new A/C system may not be the first thing Iād invite guests to see in our ānewā house, given the beautiful job Andrew and Scott did, it certainly could be.Thank you Andrew and Scott, we greatly appreciate the knowledge, dedication and skill you brought to your fine work. And thank you Robison. -
Review 80 (2020-05-22 - Rating: 5)
Larry from Robison came this morning to do the yearly servicing of my air conditioning system. Lucky for him he called about 30 minutes before arriving. (it was morning and i do not get up early) He was so nice. He replaced the filter for me as well as checking and fixing whatever needed to be fixed. He also went outside and looked at the compressor. More than anything I felt like he knew what he was doing ! When he was done I knew there would be no problems.....at least he A/C unit was in great shape. Thank you Robison for hiring such great people!! -
Review 81 (2020-08-29 - Rating: 4)
My oil burner was leaking water and they scheduled a service call for the next day. The technician arrived at the earliest end of the time estimate and identified the problem. He had the necessary parts to fix it and completed the work in a reasonable amount of time. He was courteous and professional and wore a mask the entire time. The only negative is that the repairs were not covered under my service contract so I am out of pocket the substantial cost of the repair. That is the reason for 4 stars. -
Review 82 (2022-10-07 - Rating: 5)
I had to get a hot water tank replacedā¦quickly as it was leaking 1/2gallon a day. Tom researched my old tank, found out it still was under warrantee after 25 yrs and arranged with the company to pay up for what was available ( bigger tank, different manufacturer because the original company had nothing available)That was Wednesday. The install team came Friday am. Caesar and Ray were outstanding in knowledge and overall solid team. It wasnāt inexpensive by any means but 45% cheaper than it would have been with out To s research and the team that came to me was great. Ty Robison! -
Review 83 (2018-03-09 - Rating: 5)
Robison offered the best pricing for oil I could find. They make it easy to get your bio-fuel tax rebate and supply all the documentation necessary. When we had issues with the furnace or hot water heater they responded quickly, their technicians identified the issue and had the parts with them to make repairs. They were flexible and accommodating when we scheduled the annual service. Their people are friendly and responsive by phone or email. They always keep my tank full of oil and come out no matter what the weather is like. Highly recommend. -
Review 84 (2019-05-18 - Rating: 5)
We had an excellent experience with Robison Oil sales department and AC installation crew! Andrew, Scott, Matt, and the rest of the team had installed our new AC units. Each member of AC installation crew was professional, polite, knowledgeable, efficient, on-time, competent, and courteous! And they left Inside and outside work areas so clean. Highly recommend Robison Oil services for your heating and cooling needs!!! -
Review 85 (2022-01-26 - Rating: 5)
1/26/22 Had to make a call because a recent plumbing repair Robinson did about 4 days prior needed to be corrected. They sent out Art. I like people like him who are professional, personable, and honest. He explained the problem to me and why it needed to be corrected and how in detail. I asked a few questions and he answered them clearly. He will be my go to if I need any plumbing services. -
Review 86 (2022-03-01 - Rating: 5)
Danny is incredibly conscientious, took a lot of time to explain things to me, and kept in close contact so that we could make decisions on what to do in real time. He also is incredibly knowledgeable at his craft, and the amount of pride he takes in his work and the level of care he shows to his customers is apparent. He did an excellent job for us. -
Review 87 (2022-09-05 - Rating: 5)
Who looks forward to their annual oil burner checkup? I do. And thats because of the technician, Billy Capone. He not only does a terrific job but he explains in lay terms just how everything is doing and when he leaves you would never know he was there. Hes a great asset to Robison and while Im sure I could buy oil cheaper I know it would never come with a Billy Capone. Hence, Im a loyal Robison customer, at least till he retires unless they have another Bill Capone on deck. In all seriousness, Robison is a company that you can always rely on to be there when you need them. -
Review 88 (2022-10-08 - Rating: 5)
Customer Service Rep was very helpful and response was timely as always.Technicians do an awesome job of fixing issue, testing and checking to make sure everything works properly before leaving the job. -
Review 89 (2021-08-04 - Rating: 5)
I use Robison for many services. They work fast and I am thankful that the have always been readily available for multiple home services. I wouldnāt use anyone else. Iāve used them for plumbing issues, hot water heater replacement, monthly oil services and many other reasons. Iām glad to be maintaining my home with them. I feel safe knowing I have their service a quick phone call away. -
Review 90 (2021-08-28 - Rating: 5)
I have been a Robison customer for 18 years; I always shop for the best price, but Robison has always been competitive. They also offer several pricing plans that allow me to lock into a rate for the year that I am most comfortable with. For example, level billing, fixed or capped pricing options that protect me from market fluctuations. As for service, you canāt beat them. They are always responsive if I have an emergency, and they come when they say they will. Robisonās maintenance programs are also excellent and worth every penny. They are the key to making sure we have heat or A/C when we really need it. I highly recommend Robison Oil for you heating and cooling needs. -
Review 91 (2023-12-15 - Rating: 5)
Greg is the best. really the most responsive, attentive, professional and pleasant service person I work with. he takes the time to get it done right. thank you -
Review 92 (2019-12-19 - Rating: 5)
The duct-cleaning technicians came exactly on time. They were friendly and super polite, explained almost every step, did a very neat job, left everything clean and dust-free. What impressed me is that they worked the whole day and didnt take even a tiny break. I will hire the Robison team again without any hesitation! -
Review 93 (2020-07-13 - Rating: 5)
The Robison team, both in the office and here at our home, provided excellent service.We had a scheduled oil tank replacement that happened on time, efficiently, cleanly and perfectly in every way. All this happened during the shelter at home time, with great respect and we are very appreciative to all. -
Review 94 (2021-02-21 - Rating: 5)
Weve had no heat on Sunday morning in our building.I called Robinson oilAnd a dispatcher answered the phone .Tech came in less than an hour and quickly fixed the problem.Then he called me and explained everything to me .the entire experience was great and I really appreciate that level of service .Dealing with Robinson oil in the past year and a half since we started with them ,was a very pleasant experience on oil deliveries and administration as well . -
Review 95 (2022-01-31 - Rating: 5)
Thanks very much. I understand there are some who feel the price of oil is expensive. And, there are means to buy it less expensively than from a full service oil company. However, one should ALWAYS consider service unless one has the ability to service his/her own boiler. We had no heat the other night. Despite how cold it had turned, I knew Robison would be there to help us out. . The tech came at designated time and repaired what needed to be done. Items needed were on the truck. Thanks again Robison -
Review 96 (2024-02-06 - Rating: 5)
I highly recommend Robison oil. I have been a customer for many years. Their professionalism and excellent service are superb. The staff is always courteous and helpful. I have never had a bad experience with them. My service tech Greg 207 has been with me for over 20 years! My house has been serviced by Robison over 40 years. Need i say more!! Its a company you keep. -
Review 97 (2021-11-20 - Rating: 5)
The proposal we received from Robison Oil was very competitive. The installation was done very professionally by Andrew and in a timely fashion. The installation crew addressed all our requests and concerns. We are very happy with the quality of their work! -
Review 98 (2020-08-06 - Rating: 5)
Iāve never had any issues for the past six years Iāve used them. Prices are competitive if you prepay for oil. Technicians are always thorough and very professional and friendly at the same time. The annual maintenance price does go up every year, so thatās the only downside. -
Review 99 (2019-03-03 - Rating: 5)
I will recommend Robison oil and company services to anyone I know. Their service is superb. If you tell them its real emergent , theyll be outside your door the soonest . They have experienced and very professional technicians, courteous..last month my friend called me ,asking if I knew anyone that is trusted to work on her water boiler.. No second thoughts , I recommended Robison. She was very happy with the job well done. Im a new home owner , I call Robison service for my house problems and they come and fix it. -
Review 100 (2021-07-13 - Rating: 5)
Jason, of Robison Oil, just pulled out of our driveway after a yearly maintenance service appointment. We were so pleased with his work ethic last year that we requested him this year. Jason is one of those dream technicians; polite, smart, considerate, great personality and has a wonderful knack for explaining overly complicated concepts. We will definitely be asking for him on future calls. Thank you Jason! -
Review 101 (2020-12-09 - Rating: 5)
Robison Oil Company sent out Larry as my Boiler Technician today to service the system. He arrived promptly in the AM, and was extremely professional both in appearance as well as demeanor. Larry was not only knowledgeable but very proficient. Larry conducted the service, diagnosed faulty parts, and replaced them all in a timely fashion. As a first time home owner Larry was patient. He took the time to not only answer all of my questions and address my concerns...... but took the time to explain the system and its operation in its entirety. If Larry is the example of the quality technicians Robinson Oil Company employs, I forsee myself being a long time customer. Larry thanks for your time and your expertise!! -
Review 102 (2023-03-22 - Rating: 5)
New review July 11.In February Robison did a complex job at my house. They removed an old central air conditioning system and all of the ductwork. And they replaced it with a Bosch pump system and two splits. As well as brand new ductwork.They returned just recently to fix a couple small problems that popped up. These problems are not unexpected given the complexity of the job. The crew arrived on time for the repair. Both of the gentleman knew the system because they were part of the install team. They were very courteous and proficient in completing the job as always. They diagnose the problems quickly and had solutions in place quickly.A few years ago Robison installed the system 2000 heating system run by oil. Another complex system and it was installed quickly and efficiently.They found that the system did not produce enough heat for my house. So within a couple months they returned with additional equipment that got attached to the system that somehow or another increase the efficiency of the new system 2000 and that helped a lot.Just another example of the fine work and craftsmanship of the Robison team.Itās always a pleasure to deal with the crew of the Robison company. Iāve been a customer for many years and have never been disappointed. They certainly train and select their people well and their people are a wonderful representation of the brand. Itās great to work with a family owned company. Nothing like it. I wish everybody well.āāāāāāmost recently (February 2022) Robison (Scott K, Joe Z, Matt M, Matt M) is now in the process of removing my old house A/C unit and ducts and replacing them w/a new unit, ducts and two ductless units. its a big and complex job. Tim Fernandez in sales put the proposal together and was able to get me a substantial rebate I believe due to the two ductless units - which I appreciate.as expected, the Robison team has been extremely professional, efficient, courteous and neat. these folks know what they are doing and it a pleasure, as usual, working w them and having them in my house. they work well as a team and show a lot of respect for each other. they are excellent representatives of the Robison brand.earlier post:i have been a robison customer for about 18 years and they continue to provide outstanding service and high quality products. you get what you pay for - as they say.all of the service people i deal with - phone, on-line or in my home - are professional, knowledgeable, courteous, efficient, and when on a service callin my home very respectful of keeping things clean like floors. they explain everything in plain english so somewhat complex issues are easy to understand.initially they installed the system 2000 oil burner. the service team was experienced (average 25 years w robison) and incredibly knowledgeable. they did a great job and, i believe as part of their QC, sent someone back to my house to make sure i was satisfied and that the install was proper.as usual, superb service and knowledgeable staff. could not be more satisfied with everything they have done for me.all of my interactions w phone staff and field staff have been excellent. they stand by their products and i very much appreciate that.on the coldest day of this past winter - 4 degrees - the thermostat shorted out at about 9:00 on a saturday night and by 11:00 it was about 50 degrees in the house. i called for service and the service rep showed up at 3:00am (i was given this time frame re his arrival) on sunday and swapped thermostats to solve the problem. a real lifesaver as the temp was dropping by the minute. thank you, robison. -
Review 103 (2020-09-14 - Rating: 5)
Larry came on time, after making a courteous call that he would arrive in about 20 minutes. He did the job quickly and efficiently, explaining his findings and suggestions. He was great and we would highly recommend him to others who need his help! -
Review 104 (2019-04-26 - Rating: 5)
Our technician Larry was excellent. He was very thorough and he explained all of the details through our appointment. He identified our problem and put a plan in place to make repairs. We were very satisfied. -
Review 105 (2020-10-28 - Rating: 5)
Give 5 stars for Tech Williams aka Billy coming out doing a fantastic job, and his customer service. But I will give 3 stars to the remaining service I got from the office people. The constant run around and back and forth with lack thereof knowledge I dont care for. Also the oil delivery guy that came today 10/28/2020 awesome -
Review 106 (2023-09-19 - Rating: 5)
Our oil tank is leaking- Robison patched the leak and immediately started the process of getting a new tank.Their staff could not have been kinder or more helpful. -
Review 107 (2017-11-15 - Rating: 4)
Excellent experience. Robert arrived very early; impressive. He quickly determined the problem and immediately addressed it. He also educated me on a few items and I certainly appreciated it. thank you again. Additionally, when I called, last night, the telephone representative was professional, courtesy, and responsive. over all, great experience. -
Review 108 (2018-02-17 - Rating: 5)
Robison has been great. They were recommended by our neighbor when we moved up from the city and lived up to expectations. They have always been reliable with service and deliveries (delivered on time during the cold snap), and their free home inspection was also very useful.. were planning on doing some more insulation work this summer as a result of that. -
Review 109 (2019-03-27 - Rating: 5)
Larry Lazzetti performed our furnace service today and did an excellent job. He arrived right on time, was professional, knowledgeable, efficient and clean - everything youād like to see. He also identified an issue that needed to be replaced but we hadnāt been aware of yet. A simple change and all set - and saved us major headaches down the road if it had blown. Thanks Larry! -
Review 110 (2022-02-01 - Rating: 5)
Art was a great plumber and we highly recommend him . He was on time, friendly, professional and fixed our frozen pipes very quickly. Next time we need plumbing services...we will definitely request him! -
Review 111 (2022-10-07 - Rating: 5)
Iād like to specifically commend Mr. Richard Losicco. He arrived on time, immediately identified the problem and quickly provided a solution. I was impressed by Richās professionalism, attention to detail and top quality work. He displayed a proactive, ācan-doā attitude going above and beyond to fix my plumbing issues. I am grateful for Richās service and expertise. -
Review 112 (2021-05-21 - Rating: 5)
We were exceptionally happy with the service Jason provided. He went above and beyond cleaning our central AC - he took a lot of time educating us on our new equipment which was highly appreciated and not expected. Not only are our central ACās cleaned, we also learned so much! Overall, we highly recommend Jason! 5 stars and A+! -
Review 113 (2020-03-02 - Rating: 5)
My plumbing service technician Eddie was one of the most professional plumbers Ive ever met. He was extremely helpful, respectful, neat and timely in his repairs. Excellent customer service. -
Review 114 (2021-06-22 - Rating: 4)
Getting a reservation from Robison was the hardest part as it took nearly a month from the time we called until we could get a confirmed date.The Robison system in place which allocates responsibilities to the customer is not well-explained- -where the customer must order the filter and the service technician does not bring it with him . We have two filters-- a filter at the vent opening as well as at the air handler and the Robison system does not advise us as to which filter we should obtain. So it was a lost occasion as we obtained the wrong filter. Since Robison installed our Bosch A/C system last year. it is unclear to us why our filter needs are not known to them or in their records or why they would impose a burden on the customer to obtain a filer without making it clear.On the day of service, the technician, Dave, arrived promptly at the start of the service window, was very efficient and courteous and did a very professional job in servicing the unit and in explaining to us what he was doing. I rate him very highly compare with other service technicians we have used in the past -
Review 115 (2023-03-01 - Rating: 5)
The phone team member and in home tech were both professional, pleasant, followed up and answered questions we had. It was a overall good experience. Ellen -
Review 116 (2021-10-28 - Rating: 5)
I was able to book something quickly, thank you for that.. And I really thought the gentleman that serviced our home did a great job taking care of our issue and answering additional questions I had. Very informative and I felt heard and not rushed. Appreciate him and hope he doesnt go unnoticed. I just cant remember his name but please pass on if possible. Thanks -
Review 117 (2022-01-21 - Rating: 5)
It seems like my problems happen at midnight. I called Robson for the first time several years ago when a radiator burst. We had turned off the water overnight but they came in the morning and replaced. I then contracted with them for oil delivery, as my previous oil company had no ons to help me with my problem. Fast forward a few years later, I noticed the house being cool at midnight when it was in the 30s outside. I spoke to their after hours rep who dispatched a tech. He diagnosed the problem and replaced the circulator pump, leaving at 4 am. I am so glad I made the move. -
Review 118 (2019-04-02 - Rating: 5)
Andrew and team just installed new AC unit. Had a squad of folks working in the house for a few days. Professional and courteous (I work from home), they left the work area spotless. If you want to save some $$ this summer and looking to install new unit before it gets too hot, highly recommend Robison. -
Review 119 (2022-01-07 - Rating: 5)
Our hot water heater burst on Christmas Eve. We called Robison and they were here in no time. Unfortunately we had to go without hot water over the weekend, but on Tuesday we had a temporary hot water heater installed until the permanent one is delivered. All of the people at Robison were extremely helpful from the folks who came out to diagnose and replace the hot water heater to the supervisor who kept us apprised of delivery of the new water heater. We have used Robison for over thirty years and will certainly continue to use them for years to come. Thank you for your top rate service Robison. -
Review 120 (2019-03-13 - Rating: 5)
I have been with Robison for 29 years while they have been supplying my heating and cooling needs. They are fair priced, efficient and their workers are extremely knowledgeable and courteous. They come immediately when needed, hard to think of a better service organization. -
Review 121 (2023-03-22 - Rating: 5)
Iāve been a Robison customer for several years. Iāve found their service dependable, their technicians courteous and professional and the quality of their work excellent. I am very satisfied with the work Robison has done in my home. -
Review 122 (2022-02-07 - Rating: 5)
When my water heater sprang a leak, Tim and the crew at Robison worked to get it replaced. While they couldnt replace it with the same brand (thank you supply chain issues), they were able to obtain a credit from the manufacturer to apply toward an upgraded water heater. Whenever Ive had to deal with Robison, theyve always been professional and put out the extra effort to solve any issue. Thats why Ive been a customer for a LONG time! -
Review 123 (2020-07-17 - Rating: 5)
Ive been with Robison for over 20 years. Ive always received excellent prompt curtious service. If there is an issue, you make a call and they fix it. I wish all of my vendor relationships were as smooth. -
Review 124 (2023-09-21 - Rating: 5)
Been using these folks for 5 years now and theyre super responsive and reliable. great techs, always happy to have them out for a service call -
Review 125 (2022-02-03 - Rating: 5)
Couldnāt have had an easier experience. My boiler started making this crazy whining noise. I called Robison and they had a tech at my house in about a half hour. The tech figured that a motor was burnt out. Changed it out and that was it. FIXED!Best part was it was covered with my service plan and it didnāt cost me a penny -
Review 126 (2021-10-06 - Rating: 5)
Robert showed up to clean my furnace and went above and beyond, was very thorough, and showed me how little the previous companies did for the last few years. It is a shame Robison doesnt treat loyal repeat customers as well as new customers so we could just stay with the company forever. -
Review 127 (2021-06-20 - Rating: 5)
The equipment worked wonderfully, the rebates were fantastic, but most of all the Robison personnel, from our sales rep. to those who installed the system were the best. their friendliness and expertise were incredible! -
Review 128 (2023-11-11 - Rating: 5)
Very Happy with the Service provide by Robinson, its comforting to know there is trouble shooting vans close by, technicians are very polite, understanding and and when I hear the Boiler kick in its music to my ears -
Review 129 (2022-12-06 - Rating: 5)
Today, Larry performed annual cleaning and tune up for my furnace. He is a competent and professional technician. In addition to being knowledgeable he is courteous and friendly. He is a credit to your Company. -
Review 130 (2022-03-28 - Rating: 5)
Bill was far and away better than I expected. He was not only neat and clean but informative as to what was going on. The furnace is running more quietly than ever and I believe more efficiently. Good job Robison! -
Review 131 (2023-10-27 - Rating: 5)
Came home from vacation to find out my 16 year old boiler was out of commission and that I needed a new one. Robison was incredible at getting my new boiler installed in short order. They further enforced why I have been one of their loyal customers for decades. -
Review 132 (2024-12-12 - Rating: 5)
Tech was very professional and helpful. -
Review 133 (2021-09-07 - Rating: 5)
Billy was amazing! Very personable and knowledgeable. He made sure we understood what repair was needed and he helped save our boiler after Hurricane Ida flooded our garage and basement. -
Review 134 (2021-10-11 - Rating: 5)
Caesar and Tim were absolutely fantastic. They nailed the installation, made everything ship shape and left zero mess. They communicated exactly what they were doing and how long it would take. And they were 100% spot on!HUGE recommend from me. Thank you very much, guys. -
Review 135 (2020-02-21 - Rating: 5)
We had another great visit from Robison. Lou S. came for a regular furnace check. I had a couple issues/questions about it and he was so helpful and took time out of his day to make sure I was all good. He also pointed out an issue with my air conditioning drain that is on my radar now. Excellent work! Thank you Lou S.______________________Have had Robison for years. We had an oil smell coming up from our vents. Scott came 10pm at night to help us. We thought it was out furnace. Scott ruled out the furnace after looking into it. He stayed and figured out it was a burned out motor from our sump pump. He went above and beyond to help us. -
Review 136 (2024-10-15 - Rating: 5)
Felix was professional, friendly and very competent.Did an excellent job! -
Review 137 (2022-01-31 - Rating: 5)
We had emergency and Robison Services sent us technicians. It was on 01.29.22 - snow day!!! The technicians came on time and solve the problem, so the heat was on again. DAMIAN and CHRIS ware professional, knowledgeable and very kind - they did excellent work! Thanks! -
Review 138 (2019-05-09 - Rating: 5)
Robisons customer service is the best. My old a/c unit had its annual inspection/service today. Larry arrived on time, checked the unit out thoroughly, cleaned the filter, and performed all the other necessary checkpoints. -
Review 139 (2020-10-28 - Rating: 5)
Greg V is one of the most competent and qualified technicians employed by Robison Oil Company. I am a customer of Robison for over 25 years and when I know Greg is the technician coming to my home I am certain my issue will be resolved professionally, correctly and thoroughly. His knowledge and customer service skills are superior. Management you are fortunate to have such a qualified individual in your employe .