Metro Mechanical Services Inc

Photo of Metro Mechanical Services Inc

Located in Platte city, Missouri

Address: 14460 Bethel Rd, Platte City, MO 64079, United States

Phone: +1 816-858-2271

Rating: 4.9

Services

  • Repair services

Categories

  • Plumber
  • HVAC contractor

Photos

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Comments

  • Review 1 (2024-12-03 - Rating: 5)

    The integrity of this company is beyond amazing. I’ve had them work on our washing machine, water heater and other house calls. They explain everything so thoroughly and as a young homeowner I didn’t feel taken advantage of, rather it felt as if my parent was there helping me solve the problems we’ve had. From calling in to make an appointment to the services provided I would never use another company. I actually had lost their contact info at one point and called every other company around to find out who it was that came the first time. At this point I’d like to invite them over for dinner on a monthly basis to repay them for their supreme service! Much love to this company and we will be using them again in the near future for a full water heater replacement!

  • Review 2 (2024-09-16 - Rating: 5)

    Metro Mechanical was fantastic! From the very first phone call to the last follow phone call. They made the process simple, easy, and fast. Honestly, I have so many good things to say about my experience with this company. Will recommend and will use again in the future!

  • Review 3 (2024-06-27 - Rating: 5)

    I have used this company for almost 20 years and have never had a bad experience with them. I trust what they tell me, and they are always on time, kind, considerate and professional. They have never tried to cheat or try to sell me something that I dont need. If they tell me, I need something they explain in language that I can understand and I know where I stand before any work is ever started. They are always quick to respond when there is an emergent problem. When I call Metro Mechanical, I feel confident that I am going to be treated with professionalism and respect. I would like to give a special shout out to Pat for all of his kindness and friendship over the past 20+ years.So, do yourself a favor and use this wonderful company for all of your mechanical needs. They are stuck with me for as long as I live in this area.

  • Review 4 (2024-07-18 - Rating: 5)

    Pat and his Team have the customer experience nailed down! From the initial site visit to the follow up phone call after the work was done, Metro Mechanical puts the customer first. I am confident they will go above and beyond for you too! I highly recommend Metro Mechanical Services Inc.

  • Review 5 (2024-08-02 - Rating: 5)

    Had so many electricians come out to fix my apartment AC, all to no avail— until Pat took a look at it. I’m so glad to finally have cool air blowing. Friendly and efficient service, what more could you ask for!!

  • Review 6 (2022-01-13 - Rating: 5)

    Pat at Metro Mechanical replaced the boiler in my house. They were professional, always on time, and just amazing to work with! I would highly recommend them to anyone. It is so hard to find a trust worthy company but Pat exceeded all of my expectations! Thank you Metro Mechanical!

  • Review 7 (2024-06-26 - Rating: 5)

    Great company! They have my business for the rest of my life. They take care of all of my Airbnb properties and have helped me with my personal home. Bret is Awsome and the lady that always answers the phone is always so friendly. Having a company that is always reliable to help you with your rental properties is super super important. I can’t recommend this company enough! Thank you for always taking care of me! :)

  • Review 8 (2024-07-16 - Rating: 5)

    These guys are easy to schedule, quick to resolve issues, and friendly and professional to interact with. I feel comfortable having them in my home. Would absolutely recommend to others!

  • Review 9 (2023-10-04 - Rating: 5)

    We have used Metro Mechanical for many years for our HVAC and plumbing needs.  For this particular service, we unexpectedly had to have a new AC and Furnace unit (with heat pump) installed.  They guided us with honest recommendations, stayed in constant communication, were respectful of our property when installing, came back to check a concern we had (nothing ended up being wrong, we just needed to turn down the blower), and did everything necessary to ensure we were happy with the service and unit.  In addition, we were working on a separate project that included electrical work, and kindly offered to let us borrow a tool to ensure our safety. I highly recommend Metro Mechanical and appreciate all who were involved from diagnosing to install. Thank you Pat, Dylan, Aiden, Robin, and Jonathan - you really are a great team who takes pride in your work and values your customers!

  • Review 10 (2023-09-15 - Rating: 5)

    Weve relied on Metro Mechanical for serious HVAC and plumbing issues over the past year and they never disappoint. Both of our issues required several follow-ups due to the age of our home. Pat and his team went above and beyond to make sure everything was right and even brought the manufacturers technician out to trouble shoot. Bottom line, they didnt stop until everything was right. Highly recommend Metro Mechanical - they are professional, personable, and genuinely care about customer service.

  • Review 11 (2020-10-20 - Rating: 5)

    After our AC went out, metro mechanical was not only the most personal contractor we’ve ever used, but also spent time educating us on why they recommend the equipment for our specific house. They were not you average pushy salesman which is why I had full trust in their work.They installed a new outdoor unit and furnace for a very compatible and fair price which has worked amazing. Their office staff was excellent in setting up an appointment and finalizing paperwork after the install. Highly recommend!

  • Review 12 (2022-06-06 - Rating: 5)

    Metro Mechanical is a great company from my experience. Called them up on a Monday morning around 8:45am needing a clogged sink fixed. The gentleman who answered the phone was polite, took all my info, and got me booked with a tech. They gave me a call ahead of time so I could have a little time to get home from work, and the tech was waiting for me as I pulled in. Showed him the problem areas, and I was back in business by noon the same day. Cant beat that!These are the companies I love to find, and they really do deserve their 4.9 star rating. Quick, responsive, affordable, and friendly. I have a plumber now!

  • Review 13 (2024-01-16 - Rating: 5)

    I want to totally recommend this Company. I reached out to them and Bret was great on advice. And his plumber Mike was Spot on with his advice to unthaw my stool pipe. A got a space heater and within 30 mins it was un thawed. Thank you guys so much.. I will definitely being calling you in the future...

  • Review 14 (2023-05-09 - Rating: 5)

    It suddenly got hot here in KC, and when we kicked the air conditioner on in our office building, it did not kick back! So we called Metro Mechanical who came here within a half day of us calling them. They diagnosed the problem, put a new part in, and we were back up and running again in no time. Our technician was Matthew, he was super nice and knowledgeable and did a great job. Were very grateful to Metro Mechanical for getting our business going again so fast! Larry Yeatman

  • Review 15 (2022-11-14 - Rating: 5)

    Wanted to thank Robin and Gary for their help with setting up our furnace maintenance last week. The tech, Auden, was awesome too. We have been Metro clients for over 10 years and have always received top notch service. I would highly recommend them for these services.

  • Review 16 (2023-10-03 - Rating: 5)

    By far the best and most trustworthy company I have ever used. If you need any HVAC or plumbing, I highly recommend Metro Mechanical. While some companies try to upsell you or nickel and dime you, MM explains everything and gives you best option. Really great quality work

  • Review 17 (2020-07-17 - Rating: 5)

    We used Metro Mechanical Services for our air conditioner. I had a unique situation that multiple companies charged me for but could never actually fix. Pat came out and spent his time fixing the issue and solving a problem that had been going on for years. From the office to the technician, we had the most pleasant experience to date. We are so thrilled and thankful we found a company that cares about our home and not just trying to change parts or sell us something we didnt need! We will always use this company!

  • Review 18 (2019-10-11 - Rating: 5)

    We have been working with Pat and his team for almost a year, and ALWAYS receive exceptional service. If you want the job done right the first time, and also want to work with great people Metro Mechanical is the one to call! They go above and beyond, and truly care about the work they do. It is difficult to find a trusted HVAC/plumbing company, but they are 100% honest and have such high integrity and commitment to their job!!!

  • Review 19 (2020-06-23 - Rating: 5)

    I received great service from Metro Mechanical! My A/C was pretty old and having issues, and they were able to come out same day to check it out. Turns out that it wasnt going to last much past this summer (which was no surprise), so we opted to purchase a new system rather than repairing the old one. Pat worked with us and was extremely helpful in answering questions and giving recommendations. He went above and beyond with all the work that needed to be done to install the new A/C and Furnace. They got my A/C working until they were able to get the new system in, and everything was complete in just a little over a week. The process went smoothly and Id definitely work with them again.

  • Review 20 (2021-11-30 - Rating: 5)

    Pat and his team have been absolutely amazing to work with during our year long farmhouse renovation. We had a complicated project: our house is 175 years old, it needed new duct work throughout the home, dual HVAC systems, new plumbing installed and new gas lines run. But Pat wasnt afraid to think outside of the box and come up with a good and affordable plan for us. Their prices are fair, theyre very responsive, and the quality of work is top notch. I would 100% recommend Metro Mechanical to anyone looking for HVAC, plumbing or gas line install. Thank you Pat, Mike and team!!

  • Review 21 (2020-01-24 - Rating: 5)

    We have used Metro Mechanical several times. Each time they were very quick to respond and get the job done. They are very honest and reasonable, and do top quality work. We recently had a plumbing emergency, which most places would have taken advantage of and charged top dollar. Instead, Pat walked us through the problem over the phone and expected nothing in return. The customer service and quality of work is unprecedented today, and we will never go anywhere else!

  • Review 22 (2023-07-28 - Rating: 5)

    We once again had an emergency call to metro mechanical. this time, our A/C stopped working properly on a 100 degree day. Thye owner booked an appointment for the next morning. The technicians diagnosed the problem, fixed it, and had cool air running again within 45 minutes of their arrival. Great company and great people!Our hot water heater failed. I called metro mechanical and they set me up with a new heater, installed it within two days, and offered excellent advice on how to maintain it. I will not use another hvac/electrician/plumber.

  • Review 23 (2022-06-23 - Rating: 5)

    The dispatcher called me back first thing in the morning and at 8 o’clock and said a technician would be here between 830 and nine. Aiden was here promptly at 8:30 and looked over the unit and gave me great news— that it just needed a new capacitor. He changed out the part, verified that it was cooling and everything was working properly. He was super polite, informative and professional. We are very pleased with their services.

  • Review 24 (2020-09-16 - Rating: 5)

    I use Metro Mechanical for all of my plumbing needs at the Spa at Briarcliff.Michael and Elizabeth are quick to help me and they always get the job done accurately, efficiently and at a reasonable price.I will not even consider another company to do the quality work that I need.They are the best - by far!

  • Review 25 (2020-10-16 - Rating: 5)

    We have used Metro Mechanical for many years, maintenance and repair on our 15+ year old system, both heating and cooling. Most companies would just want to sell us a new system because it’s easier. They are honest and upfront on what I need and don’t need. I appreciate that. Thank you Liz and the other employees who have served us well!

  • Review 26 (2020-12-17 - Rating: 5)

    Polite, professional and very knowledgeable. I had a problem with my whole house propane Furnace. I called to make an appointment. They made an appointment right away on 12/11/2020. They arrived on time with masks on and all the tools they needed. They diagnosed the problem showing me what was wrong. They gave me several options that were available. They did not have the furnace part as my Furnace is very old. They researched where the part was available. they came back with the part and fixed the furnace. Everything worked perfect . They were very professional, courteous and knowledgeable. I would recommend to family and friends. I would also use them for the other services that are available.

  • Review 27 (2020-12-05 - Rating: 5)

    I too share another reviewers sentiments that theyre just not coming through the door trying to get you to buy a new system.They come in and sit down with you and work out some options. Ive had Metro repair existing systems, and Ive replaced system with Metro; it depends on the situation. Ive always appreciated that they gave me the options and worked with me within my budget.After having had poor experiences with other companies, its great to see a company that will listen to you and give you more options than just throw it away and buy a new one.

  • Review 28 (2019-10-17 - Rating: 5)

    Great local business that specializes in heating, cooling, and plumbing. Pat has a great crew that will take the time to fix the issues you may have. They are very detailed oriented. They have been in Platte City for over 13 years. I personally know almost all of the people that work at Metro Mechanical, good people!

  • Review 29 (2020-12-03 - Rating: 5)

    We just moved into a new house and there was no hot water. They showed up the next day and said we needed a new hot water heater and the copper piping needed work. It was clear the copper piping was a mess.They were here the next day with a new hot water heater and by 3 pm they were done and installed.The final charges were the same as the estimate.They were prompt, professional and clean.I have used them for years in other houses i have owned and would recommend them to anybody.

  • Review 30 (2013-12-05 - Rating: 5)

    On time, professional, polite and capable. These guys are the best around in KC. I have used them for plumbing and electrical work and they are quick and thorough. I have had Pat, Zach and Casey all do work on my house and they are all very polite and professional. Reasonably priced as well.

  • Review 31 (2020-08-19 - Rating: 5)

    Metro Mechanical is my residential HVAC and plumbing company. They have installed a new central heat and air unit and done all the routine maintenance on it. In addition I have had them do a toilet install. Office staff is professional yet personable. Techs are professional, they explain what the problem is and the solution. I used them for an after hours service call and I was not disappointed.I trust Metro Mechanical.

  • Review 32 (2022-06-26 - Rating: 5)

    Pat and his team have done work on our AC two times now and both times they were very responsive, even on a very hot day where I’m sure demand was through the roof and professional, they quoted an estimated time they would be at our house and did not disappoint. I would highly recommend Metro Mechanical to anyone looking for someone to service their AC

  • Review 33 (2020-06-02 - Rating: 5)

    Pat was a total professional and very respectful while in our home. He very quickly diagnosed our problem and had it fixed quickly. I would recommend Metro Mechanical for any HVAC issue I had. Great company to work with.

  • Review 34 (2022-07-18 - Rating: 5)

    Aiden and Jon did a great job! They were extremely knowledgeable and were able to fix our issue quickly. Their quick response during this heat wave was greatly appreciate! We have used them before and will call the again! Thanks guys!

  • Review 35 (2023-11-21 - Rating: 5)

    I haven’t personally used their HVAC but have heard many good things about them, especially their honesty. I will go with them when the need arises!

  • Review 36 (2020-05-02 - Rating: 5)

    Im leaving this review because for the first time in 5 years, I turned on my AC for the first time in the season and it is super cold. The previous 4 years I had been resisting replacing my builders grade AC that required charging each spring. MMSI had been warning me that the expense of recharging would continue to go up, so we finally bit the bullet and asked them to give us an estimate.This was in May of 2019 when we were hitting the 90s regularly, and most places were slammed, including MMSI. But they made it out the next afternoon and gave me some options. I had been looking at a particular model, and had done some cost estimation over the web and phone. MMSI was able to give us a step up in the model line we were considering, at the same cost as what we had found. 10 days later, we had a fully replaced HVAC, a 95% efficiency Trane setup.Over the summer, our comfort level was better than our old AC and our utilities were on average $30 less for the months of JJA. Over the winter, our heating was about $15 less. So we are looking at $225 less annually than before, and our comfort level is greatly increased.I also wanted to mention that when my parents furnace went out in December of 2013, MMSI was there in 45 minutes and figured it out in less than an hour. Thats part of why I called them for AC issues, even though I live in Riverside.

  • Review 37 (2021-02-15 - Rating: 5)

    Metro Mechanical is top notch. Our Carrier heating unit was not running effectively and the temps outside were dropping below zero and the inside of our home was getting colder. The owner showed up at our door and got our heating unit back up to speed. Nothing but goodness in this organization. Thank you, Metro Mechanical for coming to our rescue. Bob and Cindy

  • Review 38 (2024-08-16 - Rating: 5)

    Aiden and Carter did a great job unclogging an HVAC drain line. Came home from a day trip earlier on a Friday morning to a wet area of carpet in the basement. Thankful they could make it out that day before the weekend so as to prevent further damage. Very prompt, professional and courteous. Thanks again!

  • Review 39 (2022-02-03 - Rating: 5)

    This was the best experience I ever had with a Plumbing & HVAC company. The people were very professional, knowledgeable and the cost was very reasonable. I would highly recommend Metro Mechanical Service for Plumbing and HVAC needs.

  • Review 40 (2021-11-05 - Rating: 5)

    These guys are awesome! Very quick response time and provide excellent customer service. They are very efficient with their work and always do a fantastic job. They will always be my #1 recommendation to anyone needing maintenance or repairs!

  • Review 41 (2020-05-20 - Rating: 5)

    They were very professional and prompt. Our heat pump system went out and a new one was installed within a few days. They explained everything about the system and how to program the thermastat. Very helpful and efficient

  • Review 42 (2022-08-05 - Rating: 5)

    Called this morning, Aiden & Jonathan were techs that came out. VERY professional, very knowledgeable !!! We will be calling them again to get on their maintenance schedule in the spring and fall.

  • Review 43 (2020-12-03 - Rating: 5)

    I have never came across a company that is so knowledgeable of what they do in all my 10+ years of maintenance! Pat and Lizzy are the best at what they do and I suggest that if you have any problems from A to Z you should give them a call

  • Review 44 (2022-07-09 - Rating: 5)

    They did a wonder Job! The man was named Jon was a great help and he was so nice and respectful. Honestly the best service ever.

  • Review 45 (2017-12-07 - Rating: 5)

    I have used Metro Mechanical Services for both heating and cooling repairs (on separate occasions). They were quick to respond and repair. They were also affordable.

  • Review 46 (2021-09-16 - Rating: 5)

    Did great! They were able to come out and fix a minor gas leak the same day that I called. Very professional and friendly. Thanks again!

  • Review 47 (2022-12-29 - Rating: 5)

    Very nice people, very knowledgeable and able to handle the mini split set up at our new home. Appreciate your friendliness and punctuality and work. Thank you!

  • Review 48 (2023-01-13 - Rating: 5)

    Aiden was an excellent service representative. Very efficient friendly and effective. We all truly appreciate his quick service.

  • Review 49 (2022-09-21 - Rating: 5)

    They were very responsive and were quick to fix our issue. Also they explained things so I knew what was going on. I highly recommend them!

  • Review 50 (2022-09-22 - Rating: 5)

    This company is absolutely AMAZING professional courteous and nice Matt did an amazing job getting us up and running Patrick was very respectful and professional I would recommend this company to everyone

  • Review 51 (2019-11-05 - Rating: 5)

    Fantastic company to work with. They are honest, fair and dependable. Highly recommend using them for HVAC or Mechanical services.

  • Review 52 (2022-05-12 - Rating: 5)

    Great customer service and Patrick got our air conditioning fixed promptly while keeping the cost as low as possible. Thank you!

  • Review 53 (2023-08-11 - Rating: 5)

    Highly recommend this company - very professional team with great customer service. They replaced our entire HVAC system after discovering a major safety issue during an initial service call. The company owner personally communicated with us regularly to ensure that we were informed and educated on our options and his team was incredibly polite, timely, and efficient. We will absolutely use them again if the need arises.

  • Review 54 (2022-07-22 - Rating: 5)

    Great team of guys. They are very knowledgeable on plumbing and hvac and very eager to help

  • Review 55 (2023-11-24 - Rating: 5)

    Thank you Pat for getting the heat fixed on a holiday weekend! He was very nice & knowledgeable & took his time to explain the problem! He couldnt have been nicer!

  • Review 56 (2023-05-19 - Rating: 5)

    I was amazed how much our utility bills dropped after we had a new system installed.

  • Review 57 (2023-10-11 - Rating: 5)

    Fast response time, great service, and service employees with great personalities & sense of humors. will definitely be my first call in the future!

  • Review 58 (2023-06-12 - Rating: 5)

    Impressed with technology used and thoroughness of Aiden. Will definitely recommend.

  • Review 59 (2022-08-10 - Rating: 5)

    They came to scope sewage line and were great! Got in touch with Kansas City and it is city’s responsibility to fix! These people are great! Went above and beyond in helping us plus follow up calls to make sure everything went well! 5 star indeed!!!!!

  • Review 60 (2023-05-04 - Rating: 5)

    Excellent! I think we found our new go to company

  • Review 61 (2022-04-22 - Rating: 5)

    Metro Mechanical skillfully installed a high-tech furnace and air conditioning system with humidifier in our home. They were professional, prompt, honest, thorough and friendly. We highly recommend them.

  • Review 62 (2022-07-22 - Rating: 5)

    I have been doing business with Metro Mechanical for years. Pat has always been an excellent contact for our restaurant is always responsive, timely, helpful, and honest. Lately weve been having Aiden as our technician and he does an excellent job as well. Aiden is friendly and professional. I had seen him in an apprentice capacity for a while and its exciting to see him on his own because he is killing it. Our last interaction was about a broken freezer and he had it up and running in no time. I honestly couldnt recommend this company enough, I have nothing but great things to say about their work and them as people.

  • Review 63 (2020-08-21 - Rating: 5)

    Its the old Missouri summer heat story!Our AC unit, during the hottest of days, stops working... on the weekend😔We call Pat, my husband describes what is happening or rather- whats not happening with the AC. Pat is pretty sure he knows the issue, comes prepared with that particular part and Viola! AC is back on!!Pat is gonna give you the straight answer whether it gains his business or not!Give Metro a call!!

  • Review 64 (2021-07-02 - Rating: 5)

    AC system stopped cooling on a Wednesday afternoon before a holiday weekend. Technicians were onsite Thursday morning to troubleshoot the issue. Unfortunately due to the age of the system and type of refrigerant the system couldn’t be repaired. Metro was able work their schedule to get a new system onsite and installed that Friday so we would have a working system for the holiday weekend. Metro provided awesome customer service. I would highly recommend Pat and his team.

  • Review 65 (2020-12-18 - Rating: 5)

    We started using Metro Mechanical for my business after the previous HVAC company made some huge mistakes on a big, multi-system install. Since, weve used MM various HVAC service, plus, for a new AC/Furnace install at my own house.Ive been nothing but impressed by the service by Pat and his crew. They are very responsive, honest, and make a point to arrive as soon as possible. Ive never been disappointed after a call.Lastly, I can tell they truly care about my business. Thats a rarity. Definitely recommend Metro Mechanical.

  • Review 66 (2019-10-11 - Rating: 5)

    Very friendly and thorough, we absolutely love them!!!

  • Review 67 (2019-11-21 - Rating: 5)

    We have been doing new installations. Metro Mechanical is professional , courteous , extremely knowledgeable, and true to their word. Our experience was better than we expected.Thank you

  • Review 68 (2020-05-20 - Rating: 5)

    Metro is a great company with knowledgeable techs and prompt service. Opened my specialized business in Platte City and they knew exactly what I needed. Installed plumbing pipes, water lines and HVAC and checked my water heater to make sure it was good.

  • Review 69 (2020-08-18 - Rating: 5)

    Great customer service. Very nice to work with.

  • Review 70 (2019-05-15 - Rating: 5)

    They are a local business in Platte City. I have called them a few times to get plumbing problems fixed. They always do a good job.

  • Review 71 (2022-06-07 - Rating: 5)

    Amazing ontime and very honest.

  • Review 72 (2019-12-23 - Rating: 5)

    Fast response and solid service

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