DCP Direct Connection Plumbing Inc

Located in Perris, California

Address: 20777 Joey Ct, Perris, CA 92570, United States

Phone: +1 800-960-5885

Rating: 2

Review 1 (2024-05-21 - Rating: 5)
I wrote a review Friday 05/17/2024, due to the service technician leaving without fixing the issues and extending the repair time. the technician, Adam Reese, stated the leak was not active and could not resolve but to call them back. i was able to duplicate the issue and Adam came back out.I have to say I was very happy with Adam and his service. He discovered a previous repair was not done correctly (by another company or previous homer owner). This was not an easy discovery and Adam found and fixed it within few minutes. It did stink to have someone take off for 2 days to have the company come out, but Adam easily made up for it especially he finding this bad repair in and very hard to locate spot in the overflow drain.I would definitely recommend his technical skill and service for any other repairs I ever need.I hope this feedback can be added to my previous feedback.

Review 2 (2024-01-26 - Rating: 5)
My home warranty company hired DCP to replace my garbage disposal. ADAM, THE TECHNICIAN WAS AMAZING! QUICK, KNOWLEDGEABLE, PROFESSIONAL AND FRIENDLY.

Review 3 (2023-12-20 - Rating: 5)
Don’t pay attention to all the negative reviews. They work mainly with warranty companies so beware of what is covered and what is not. They worked very fast and professional in the change of a water heater

Review 4 (2021-08-28 - Rating: 4)
The second plumber from this company was able to find AND repair all the plumbing issues we had with our house. The first was less than motivated and was not even able to find a cleanout! We had a backed up kitchen sink and a non-functioning first floor toilet that Caesar (second plumber) was able to repair. He needed to cutout the root infestation in the house line to the street, but was also able to show us what was going on in the pipe with the use of a camera. Outstanding. All is working fine now. If you need a plumber from this company, ask for Caesar. I am tempted to give a five star even though the first plumber was a complete dud, but it took too long to get Caesar here. Ill know what to do next time.

Review 5 (2023-01-13 - Rating: 5)
Direct connection service people David, as well as Chris were very professional and extremely helpful during a very difficult situation. When are hot water heater burst. I would recommend them very highly to any of my friends and family.

Review 6 (2023-04-18 - Rating: 4)
The technician, John, was friendly and knowledgeable. All work was performed as advertised. My only complaint is that they dont install washing machine pans.

Review 7 (2024-01-31 - Rating: 5)
Super professional experts. Got right to work. Let me watch and were fully explanatory. Prompt and on time. Very satisfied.

Review 8 (2022-09-16 - Rating: 5)
Casey was wonderful. Installed new water heater. fixed leak. Experience was great

Review 9 (2024-05-10 - Rating: 5)
They called me this morning, were out here within 2 hours and fixed the issue within 30 minutes. Great service and clear details from the technician. Thanks!

Review 11 (2022-12-11 - Rating: 5)
The technician, David, was on time and very professional. Explained the problem and fixed the issues efficiently, then explained the work that he did. Thank you!

Review 12 (2023-07-25 - Rating: 5)
Other reviews scared me and made me hesitant of this company. Their responsiveness is not there, but honestly, David, our technician was great. He was very knowledgeable and we are pleased with his work. Not mad at the job done, wished there was better communication with my home warranty and the company.

Review 13 (2023-04-19 - Rating: 5)
Adam explained the repair thoroughly, and performed the repair quickly...

Review 14 (2023-05-10 - Rating: 5)
They were here and replaced my garbage disposal in less than an hour and a half total which was covered in my warranty.

Review 15 (2025-01-10 - Rating: 5)
DCP Plumbing was the 2nd plumber sent out by my homeowners warranty company First American. I needed my dinosaur of a water heater replaced and the first plumbing company jerked me around for a month without providing any service and tried blaming it on the warranty company. They even tried to charge me $2500 up front for modifications. And in the end they submitted a report to First American saying they couldnt do the modifications necessary. With zero communication to me. It was a horrible experience so I requested a 2nd opinion.Mike at DCP came out on Monday, he immediately told me that he would easily be able to provide the service. He set the expectation that he would need to get approval and the water heater ordered through the warranty and that it might take a couple of days and by Thursday the technicians were installing my new water heater. Oh, and my out of pocket expense was only $110. HUGE DIFFERENCE. Everyone from the gal I made the appointment with, to the plumbers that came out, answered all my questions and were professional and efficient. They all did a great job and Im so happy I asked for this second plumbing referral. Mike is fantastic! I would definitely recommend them and will be calling them for any future plumbing needs.