Black Diamond Experts, Electric, Plumbing, HVAC

Located in Park city, Utah

Address: 4490 N Forestdale Dr #204, Park City, UT 84098, United States

Phone: +1 385-449-0514

Rating: 4.9

Services

Repair services

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-11-28 - Rating: 5)
I hired Black Diamond to do some electrical work for a basement and bathroom remodel. They did an outstanding job on the project overall. They dedicated adequate staff resources to complete the job in a timely manner. They maintained their patience and integrity despite some unforeseen oddities and unknowns affiliated with the preexisting wiring in my home. One technician stayed late into the evening, more than he was expected too, trying to troubleshoot some issues he was facing. The person who operated Black Diamonds main phone and did the scheduling was very friendly, approachable, and responsive. The team was dedicated and cared about how the final product turned out, which is rare with contractors these days. It is nice to finally have someone on my list of contractors that I am confident in. Ill for sure be using Black Diamond again!!

Review 2 (2024-09-24 - Rating: 5)
Nate, Trent as well as the dig crew of Adrian, Corey, Riley, and Trent have done a fantastic job of bringing water out to my barn as well as installing an automatic horse waterer into a pasture! They took care to preserve my lawn and have kept me in the loop of each step they are making during the project. The team was efficient and completed this project in a very timely manner. They have been very helpful in answering all my questions and offering their expertise. I would definitely recommend them!

Review 3 (2024-10-06 - Rating: 5)
Kris, the technician, and Black Diamonds very nice dispatch woman were very skillful and a pleasure to work with. We highly recommend Black Diamond, Kris and their dispatch team. We have used Black Diamond for many years and have had very good experiences with the company and personnel.

Review 4 (2024-09-09 - Rating: 5)
Ask for Alejandro H! I recently had an issue with our water heater going out and so we called Black Diamond Experts to come out and fix our water heater. Alejandro came out as one of their technicians and explained everything and fixed it right away! I would recommend both him as well as Black Diamond Experts to anyone!

Review 5 (2024-11-07 - Rating: 5)
Black Diamond service Tech Jairo came today to tune up my furnace. OMG, he went above & beyond to assist me. I didnt know how to work my Nest control, and he patiently taught me. I would prefer he as my tech on any furnace service in the future. Thank youJairo

Review 6 (2024-06-06 - Rating: 5)
Luke was amazing. Super friendly and knowledgeable. He performed my A/C tune-up and changed my filter which is a huge help due to where the filter box is placed. Black Diamond Experts has been a reliable part of my home’s working mechanics. 5 Stars for Luke!!

Review 7 (2024-06-03 - Rating: 5)
Wes came out to diagnose an electrical problem. He was thorough in checking for possible causes. He found an outlet with broken wires that triggered problems in the entire room including the light. He promptly replaced the outlet. I asked him about possible future jobs. He was professional and courteous..Thanks Black Diamond. I will definitely call you again

Review 8 (2024-11-06 - Rating: 5)
Jairo was able to do a annual heating maintenance and find a mystery noise for me. Always happy with Black Diamond Service and Jairo!!!

Review 9 (2024-07-19 - Rating: 5)
Nathan did an amazing job today on our 3 outlets. Got all of them back to working in 30 minutes. Quick, easy, and amazing service!

Review 10 (2023-12-11 - Rating: 5)
Rusty did a great job with my furnace tune-up. He was professional, efficient, explained everything to me and did a great job. He even went above and beyond to help me with a small problem. I would absolutely recommend Black Diamond to anyone in need of HVAC services.

Review 11 (2024-01-16 - Rating: 5)
I scheduled two technicians to come over today to do a tune-up of my heating system/humidifier and a flush of tankless hot water heater. Tyler H. did the HVAC and Stetson who was the plumber took care of the hot water heater and checked my water pressure. I wish I could’ve given them more than five stars, that’s how impressed I was with their professionalism and knowledge. Additionally, they were very polite and so willing to answer questions that I had about the systems. They really knew what they were doing, so much so, that they were able to even give me great recommendations! For instance, Tyler H. explained to me how I could improve the flow in my HVAC system, and how I could keep costs down by making one small change, and how to program certain features from the Nest thermostat like the humidity level in the house. He even went out of his way to help find where he could get a canister to replace the one in the humidifier. It was not a well-known humidifier, so it was more difficult to locate. And Stetson, the plumber, let me know that the PRV valve that had been originally installed, had a useful life of about another year. He let me know ahead of time, before anything happened, that Black Diamond Experts could install a new one, and gave me the price if I wanted to have that done down the road. And he adjusted the water pressure and gave me some advice on the water softener, that I should get in touch with the company that did the installation because it was probably still under warranty, but it had more water in it then he was used to seeing. And he also shared some great tips regarding my garbage disposal and the dishwasher. And I have to add that the Black Diamond staff that manages the appointments were great at communications. One technician was running a little longer (about 20min) on the previous appointment so I was immediately called by the scheduling office to keep me informed. Overall, I had an outstanding experience with Black Diamond Experts. They really are experts and a model of what a great company looks like!

Review 12 (2023-10-11 - Rating: 5)
Our entire experience with Black Diamond, from start to finish, was great. Customer service was always very helpful and responsive and the plumber Brandon was excellent! He did a perfect job and was so confident in doing something that we got turned down for by different companies. Can highly recommend this company on all levels.

Review 13 (2024-01-19 - Rating: 5)
Our heat tape failed several times, snow had to be cleared and Black Diamond came out multiple times to fix it. In the end, they replaced the entire heat tape without charge. Thank you Bryce, Chase and Jayce.With a 27 year old home, a lot is starting to fail. Helpful to have the Black Diamond service plan. We also had Ryan visit for plumbing and John S. to install a new home steamer/humidifier.This group is ALL about excellent customer service and seeing the job through. Thanks guys!

Review 14 (2023-07-05 - Rating: 5)
Had a great experience! Shawn Lamott was completely professional - he was really great. Gave me some great advice about the light placement, and was patient with me (I am a wee bit neurotic about spacing). Black Diamond is great to communicate by text/email, but Shawn also followed up by personal cell - we were able to expedite scheduling and make it easy. Very happy.Overall, great experience!!! Would use again.

Review 15 (2023-12-15 - Rating: 5)
I needed to have a blower motor replaced at a property. Rusty got the part ordered and delivered and came back later that afternoon to install and fix the furnace. He was efficient and knew exactly what he was doing. I was very impressed with his knowledge, skill, and speed.

Review 16 (2023-08-25 - Rating: 5)
Black Diamonds was super quick and efficient. I called for an estimate and they came out next day for the estimate and then Jonny and Bernie were able to come the day after that to put up my chandelier. They were so friendly and helped me a lot with positioning and height. I’d hired them again!

Review 17 (2023-07-31 - Rating: 5)
I highly recommend Black Diamond plumbing. Chris came out to fix what I thought was a dishwasher drain. Turns out the pump needs replacing. But while he was here, he helped me replace my water softener filter at no charge! I immediately called the office to compliment his professionalism and great service. And booked an HVAC Service for next week. Reliable, prompt, professional with high integrity.

Review 18 (2023-05-30 - Rating: 5)
These guys are the best at what they do! Andrew was the most professional and knowledgeable guy. They were prompt, courteous and super nice to deal with. I will only use Black Diamond Electric moving forward. Thank you to their team!

Review 19 (2023-12-12 - Rating: 5)
When our furnace/thermostat started acting up, and the temperature in our house reached 64ºF, I called a few companies to rescue us. Some quoted us outrageous dispatch fees. Not so with Black Diamond Experts. In addition, they came within two hours of my call. The others would come on different days. I highly recommend Black Diamond Experts, especially Jon Marino, who is very professional and thorough.

Review 20 (2023-07-28 - Rating: 5)
We had our furnace replaced by Joe and Yovani and they were excellent. Timely, great quality work, thorough in ensuring all aspects of the new system worked flawlessly and even corrected some piping issues with our hot water tank. Will definitely use again for other services and maintenance. Thank you!

Review 21 (2023-08-16 - Rating: 5)
I rarely post reviews but Black Diamond was exceptional - super responsive (booked appt online for next day service), on-time (and courtesy call on way), and very reasonable with no upsell. Daniel our technician was polite and efficient installing a new outlet, fixing our ceiling fans and assembling an outdoor light fixture. We are part time owners and up until Black Diamond we’ve had poor service from other vendors. Black Diamond is our new GO-TO plumbing, heating, electrical contractor. I only wish they did window and door replacement too!

Review 22 (2023-08-27 - Rating: 5)
We’re so thankful for Black Diamond professional plumbers, Stetson and Chris K!! They were very polite, extremely knowledgeable, thorough, prompt, and took the time to answer every single question I had! Everything you could ever hope for! They fixed our kitchen sink even after another plumber hadn’t the week before. An extra bonus was how clean they left their work space!! You can’t find better service than that!! Thanks Stetson and Chris!

Review 23 (2024-02-03 - Rating: 5)
Had backup called black diamond experts at 1210pm they said they would have a technician there between 12-4 and they arrived by 1245PM. Tech Daryn was awesome and very helpful. I would definitely recommend these guys anyday!!! Thanks BDE!!!!

Review 24 (2023-03-16 - Rating: 5)
Rusty and Black Diamond were fantastic! Very responsive, professional, and helpful. We had several problems with our commercial units, and Rusty got everything repaired and in great working order.

Review 25 (2023-03-09 - Rating: 5)
We wanted to thank Black Diamond Experts (BDE) for a great job. From Ric arriving as scheduled and providing us with a thorough explanation of the options for a new split system to Joe, Correy and Patrick arriving, again, as scheduled, and completing the work efficiently and professionally, to the office staff for calling and informing us of BDE arrival time all three days. Such a pleasure working with a professional company where all the employees we engaged with made us feel confident we chose wisely. Joe walked us through the system when they were complete. We appreciate the system was installed neatly and that the guys hauled away all their debris. We have already recommended BDE to a neighbor.Thank you,Shawn & Carolyn

Review 26 (2022-07-21 - Rating: 5)
I had a plumbing emergency this morning. The person I talked with was so helpful and sympathetic. I was in a panic because I’m going out of town. Almost immediately after I called, I heard from Daren Anderson who let me know he was on his way. It didn’t take long for him to fix the problem. He gave me some good tips to avoid any issues in the future. Daren was professional and efficient. I definitely will use Black Diamond if I need any help with plumbing (and will ask for Daren).

Review 27 (2023-04-07 - Rating: 5)
Spencer explained his proceedure for installation and use of new heater, he was clear, showed us how to use new thermostat. They were very clean, worked quickly and hauled away old furness parts. Very professional and enjoyed our dogs.

Review 28 (2022-12-22 - Rating: 5)
Service was great all the way through the process. Informed on what problems were and what needed to be done. Came immediately and when they said they would. Joe was outstanding with the installation of the new unit. Jon was great when trying to fix the old equipment. Everyone at the company was great to work with. Thank you.

Review 29 (2024-10-10 - Rating: 5)
Kevin was the best! Helped us out when we needed it most

Review 30 (2023-03-09 - Rating: 5)
Black Diamond did a very good job putting in the wiring, lights and outlets in our basement. Tyler, the lead on the project, was very flexible and responsive and they did very high quality work. We would definitely use them again if we had another electrical project.

Review 31 (2022-07-06 - Rating: 5)
So far nothing installed yet but Jessica who first helped me on the phone is a ten star emoloyee! So personable, caring, informative, and the list goes on. Was truly impressed with her. And then Jordan came to my home and thoroughly explained and showed me what had to be replaced and why. She knocked my socks off. I trusted her completely and bought a new AC system, water heater and furnace. Plus I purchased the Diamond plan. If the person who installs them is even half as good as Jordan, I will be pleased.

Review 32 (2023-12-20 - Rating: 5)
We are new to Park City and needed guidance on our lighting systems and some electrical repairs. Daniel was professional and knowledgeable and answered all of our questions and resolved all of our issues. Highly recommend!

Review 33 (2021-02-25 - Rating: 5)
I just love Black Diamond. Competent and professional they have been lifesavers for us when we had leaks and plumbing issues.They are also very nice and responsive.I am adding to my review because we just had them come out again, this time for electrical outlet issues. They are on time and just so honest and helpful. Chris explained the reason for our problems with a GFCI button popping. Turns out the circuit is not to code - (older home.)I feel so comfortable with this company!Highly recommend.

Review 34 (2024-01-12 - Rating: 5)
Rusty came out to diagnose a problem we were having with our heating and was able to get it fixed same day. Great guy, great customer service!

Review 35 (2023-05-05 - Rating: 5)
Trent and Caleb were excellent at installing a sump pump! They listened to all of our concerns and were happy to do anything needed. Black diamond hands-down the best!

Review 36 (2020-06-24 - Rating: 5)
The customer service from this company is extraordinary. Everyone was so helpful and nice. Ray Nelson the technician that came to my house was extremely knowledgeable and polite. In the back ground there was Brooklyn and Claudia that took care of booking my appointment and answering all my questions. My AC is finally working the way it should have been since I bought it two years ago from a different company. Thanks to all.

Review 37 (2022-05-06 - Rating: 5)
Henry Newsom was very thorough and careful in going over my furnace, taking a lot of pictures and showing me exactly what needed to be done. His thoroughness meant the installation of my furnace / AC was done exactly as needed. And, Wyatt and Jace were great to work with. They worked quickly and efficiently, so the furnace/AC was installed in less than a day. Wyatt also showed me all that had been done, how it operated, and how to maintain it. I was very pleased with their work.

Review 38 (2023-10-18 - Rating: 5)
Black Diamond are the best in the valley! Got my water line replace with no hassle. Thanks again to technicians Adrian and Jordon!

Review 39 (2023-06-19 - Rating: 5)
Luis, who took care of the electrical work did an amazing job, Phil took care of Sheetrock repair and painting restoring everything to pristine condition, Wyatt and his installation team were timely, neat and efficient.

Review 40 (2022-04-15 - Rating: 5)
Yesterday, Nigel, from Black Diamond Experts, repaired our furnace. He was prompt, knowledgeable, honest, and friendly. The price was so much lower than we had been quoted by another company. It was actually more than 50% lower. Plus the other company wanted to do a lot of unnecessary repairs. Then they tried to sell us a new furnace. Nigel said our furnace has a loYesterday, Nigel, from Black Diamond Experts, repaired our furnace. He was prompt, knowledgeable, honest, and friendly. The price was so much lower than we had been quoted by another company. It was actually more than 50% lower. Plus the other company wanted to do a lot of unnecessary repairs. Then they tried to sell us a new furnace. Nigel said our furnace has a lot of years left in it. We are so pleased with the results. If we have any other problems we will be calling Black Diamond.t of years left in it. We are so pleased with the results. If we have any other problems we will be calling Black Diamond.

Review 41 (2023-04-04 - Rating: 5)
Max and Joe came to install our new HVAC. They were polite, professional, knowledgeable and answered all of my questions. Great job!

Review 42 (2023-05-20 - Rating: 5)
Both Joe and Brian were on time, professional and well- mannered.Finished the job in the time they stated!I will use Black Diamond again.Thank you

Review 43 (2023-09-26 - Rating: 5)
These guys are impressive. They responded fast and professionally. Rusty knows his trade and I’d recommend him and the company to anyone!

Review 44 (2022-11-14 - Rating: 5)
My gas line was leaking near the meter, and Daren Anderson came to check it out. The gas company had turned off my gas on the coldest day of the year. Darren got me back up and running in short order and provided me with estimates of the cost of repair for several options.

Review 45 (2023-12-28 - Rating: 5)
Rusty came and serviced our broken heater over the holiday. Yahoo for heat!. We call him Trusty Rusty!

Review 46 (2022-02-09 - Rating: 5)
Have used for years. Most recently had blocked sewage line. Sal was my technician. Took several days to fix. He was extremely responsive and you could tell he would fix the problem. Would never accept payment until job completely done. Then made preventive recommendations which I will follow. Had an excellent demeanor and was very caring. Black Diamond don’t lose him!!!

Review 47 (2021-02-18 - Rating: 5)
The technician arrived during the window given when scheduling. He was very professional and explained the furnace functioning in layman terms. He asked if we had completed our remodel and I told him we had one more bathroom to complete. He suggested getting a cleaning after we finished the remodel. He explained they would need to take part of the furnace offsite.

Review 48 (2023-12-21 - Rating: 5)
Rusty & Tyler were great! Came in and got everything sorted in a very professional way. Def be using again.

Review 49 (2023-07-31 - Rating: 5)
Spencer Gertsch and Corey were prompt, professional and efficient. They performed extensive repairs on our older house and did so effectively.

Review 50 (2023-04-17 - Rating: 5)
Rusty was great. He offered prudent advice and was friendly. I’d be happy if Rusty was my technician again.

Review 51 (2023-08-21 - Rating: 5)
I was very impressed with the service Rusty provided with the repair of my air conditioning unit. I will always use this company. Thanks again for your service!

Review 52 (2023-08-07 - Rating: 5)
Spencer did a great job replacing our broken water line to our fridge! He was quick and efficient! Thanks Spencer!

Review 53 (2023-12-22 - Rating: 5)
Spencer and Cory swapped out our water heater today. They were quick, clean and the job went well.

Review 54 (2024-08-16 - Rating: 5)
Great experience- very thorough and professional- recommend!!

Review 55 (2024-01-16 - Rating: 5)
Tyler H did a great job knowing the ins and outs of HVAC systems and providing solid recommendations.

Review 56 (2024-09-26 - Rating: 5)
Very knowledgeable and great customer service!

Review 57 (2023-07-29 - Rating: 5)
Joe and Carson did a phenomenal job! Top notch customer service and installation, highly recommend

Review 58 (2023-08-08 - Rating: 5)
Great HVAC tune up and maintenance from Rusty. Very professional and helpful, would work with them again!

Review 59 (2023-11-02 - Rating: 5)
Received furnace inspection and repair by Gage - he was knowledgeable, attentive, and completed the work promptly. Thank you!

Review 60 (2023-03-16 - Rating: 5)
Installed a new sump pump -- in a nasty crawl space -- and, as usual for Black Diamond, did a great job, were courteous, and professional.

Review 61 (2023-03-13 - Rating: 5)
Dude Calob was awesome, not only did he fix the problem, I really enjoyed his company. THANK YOU CALOB AND BLACK DIAMOND

Review 62 (2023-08-12 - Rating: 5)
Thank you for the installation. Joe and Corey were very nice and worked very hard to complete the Job.

Review 63 (2024-06-03 - Rating: 5)
John was awesome!!! Loved how efficient he was .

Review 64 (2024-05-09 - Rating: 5)
Stetson replaced my water pressure valve for my new house. Same day I had the electrician Wes come and replace broken light switches. Also same day, John and Jacob did my hvac routine maintenance and came back later in the week when my gas was on to check the furnace. All of these guys did such thorough jobs and are super friendly and informative about things to be aware of in my new house. Would recommend Black Diamond service to anyone who recently moved into a new place. They are fantastic.

Review 65 (2021-02-23 - Rating: 5)
Kyler and Jon were awesome!! Fast, professional and knowledgeable!! Very satisfied! I highly recommend them.

Review 66 (2024-02-05 - Rating: 5)
Rusty was great. On time, diagnosed the problem and fixed it quickly.

Review 67 (2021-02-16 - Rating: 5)
Chris was very professional and thoughtful of what I needed for the job and explained options that could save money and accomplish my goals.

Review 68 (2023-07-28 - Rating: 5)
Rusty came out to inspect our hvac today. Flagged a few issues that we were unaware of.

Review 69 (2024-04-20 - Rating: 5)
Had a furnace issue and contacted Black Diamond. They had a tech sent out by that afternoon. The tech was efficient, friendly, and fun to talk to.Excellent service from all involved.

Review 70 (2024-01-19 - Rating: 5)
Trent was awesome. He solved our issue and helped us shore up all our remaining plumbing. He explained everything really well and helped us understand what needed to happen and why. Would highly recommend him for any plumbing issue. And black diamond is always easy to schedule with.

Review 71 (2022-12-09 - Rating: 5)
They are my go to company, and worked with me for quite a few things for my house. Very professional and dependable.

Review 72 (2023-02-16 - Rating: 5)
Joe and Melvin were very professional. The company was extremely responsive

Review 73 (2023-05-10 - Rating: 5)
Jonny replaced our panel and did some troubleshooting. Awesome work!

Review 74 (2023-05-23 - Rating: 5)
Nathan provided professional, prompt service. I highly recommend this company.

Review 75 (2023-12-29 - Rating: 5)
Bernie and JP were wonderful. Easily navigated adding a complex dedicated circuit across multiple floors, while also extremely quick, professional, and handling our kids and dog with aplomb. Definitely will use Black Diamond again.

Review 76 (2024-02-05 - Rating: 5)
Sean and Rusty were professional and edficient!

Review 77 (2022-09-21 - Rating: 5)
David - the service representative - was prompt, knowledgeable, professional and went beyond expectation of normal service.

Review 78 (2024-02-15 - Rating: 5)
Rusty Spencer was technician; on time, efficient, knowledgeable,

Review 79 (2023-05-27 - Rating: 5)
The service was great it is very friendly and very kind and I will recommend this business to anyone and everyone

Review 80 (2023-12-04 - Rating: 5)
Woke up on a Saturday to a 58° house and called BD. Theyve always been able to send someone out the same day. David H. was exceptional - he fixed the issue on our furnace but more importantly, made sure he knew what caused it and made a correction. David had some suggestions to help us run our unit more efficiently that left us better off than we were before the problem. Thank you!

Review 81 (2023-02-14 - Rating: 5)
Rusty who serviced my home was awesome. Thank you for all the help and professionalism.

Review 82 (2023-04-07 - Rating: 5)
Rusty was greatOn time did good work and provided good advice.

Review 83 (2023-04-17 - Rating: 5)
Joe did an exceptional job installing our heater.

Review 84 (2024-02-12 - Rating: 5)
Technician did a thorough job, he did well for a rookieThe only thing I dont like is the 4 hour scheduling window, my time is valuable tooThis keeps me from scheduling maintenance often

Review 85 (2023-03-15 - Rating: 5)
Daniel and Aidan were very professional and did a clean job.

Review 86 (2023-05-15 - Rating: 5)
Rusty was great! He tuned up our AC and furnace and gave us options for all repairs. We love Black Diamond and alway recommend them!

Review 87 (2024-02-10 - Rating: 5)
Jonny is very professional and knowledgeable!

Review 88 (2024-01-09 - Rating: 5)
Tyler H.Did a great job 👏

Review 89 (2024-08-20 - Rating: 5)
David was great

Review 90 (2023-07-09 - Rating: 5)
Reo helped us out with a broken AC unit and he was great! Arrived same day, knowledgeable about the issue and fixed it super fast.

Review 91 (2023-03-09 - Rating: 5)
Great people, easy to work with, and very professional. Honesty is important to me. I will call this company every time!!

Review 92 (2023-03-15 - Rating: 5)
Great! Class act! Daniel and Aiden and Phil.

Review 93 (2022-11-12 - Rating: 4)
Ive used these guys for plumbing & HVAC. Most recently with Daren Anderson, who was great. If you need somebody professional and most important, that can respond QUICKLY, these are your guys. You pay an absolutely ridiculous premium for it, which is the negative, but if you have problems that need fixing fast, you will not get any better IMO.

Review 94 (2023-07-31 - Rating: 5)
Very good serviceRusty

Review 95 (2022-11-01 - Rating: 5)
Gage came to install our furnace. He was friendly and very helpful even helped us set up our phone to use the Nest thermostat.

Review 96 (2021-02-09 - Rating: 5)
Super Bowl Sunday and the Sewer Ejector Pump sprung a leak—it stunk worse than the KC Chiefs... Black Diamond was at my house in Under an Hour to fix the problem. Nothing short of impressed and delighted. And the price...Delighted once again!!! Can’t thank them enough. Do I recommend Black Diamond—that would be a resounding—YES!

Review 97 (2021-02-12 - Rating: 5)
I have used Black Diamond’s services on a number of occasions. My experience work them continues to be very satisfying. They are