Disaster Services LLC

Photo of Disaster Services LLC

Located in New hartford, New York

Address: 81 Clinton Rd, New Hartford, NY 13413, United States

Phone: +1 315-797-1128

Rating: 4.9

Services

  • Wheelchair-accessible car park

Categories

  • Water damage restoration service
  • Contractor
  • House cleaning service
  • Waste management service

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-10-21 - Rating: 5)

    ***** I definitely give Disaster Services (headed by Dean)FIVE STARS! Dean and his team are all professional, empathetic, pleasant, good listeners, and skilled in all aspects of how to manage the water pipe rupture and ruin of my entire laminate floor throughout the whole house! Dean kept me apprised of everything that would be done and by whom - the moving company who packed up my house and moved my furniture to their storage, the dry cleaning company he recommended that came and took my coats that were in the closet where there was a smell and somemold, and Dean was in touch daily with my insurance company which was a great relief for me.I didn’t know Dean nor had I ever heard of Disaster Services! I googled for local cleanup companies and their name came up first. I read the reviews and felt that I should call. That was my lucky day!! From the first meeting I could see that Dean had a lot of experience and know-how about house disasters, and he put my mind at ease that this would all work out! And he is right!!I wholeheartedly recommend Disaster Services to anyone who has a need for disaster cleanup, direction, and help! You’ll be relieved!

  • Review 2 (2024-12-24 - Rating: 5)

    Hot water tank flooded the basement family room on a Friday night, Dean and his team were on site first thing Saturday morning to remove water, tear out carpet, and start drying the floor and walls. They were prompt, empathetic, and very respectful of our home and our property. I hope I never need their emergency services again, but won’t think twice about calling if I do! Thanks.Paul Bishop

  • Review 3 (2024-06-20 - Rating: 5)

    Had some mold issues in the basement. Dean recommended that a mold assessment and air tests done. I received a copy of the assessment as did Dean. He very promptly called me to set up an appointment to view the basement and go over the assessment with me. He very quickly emailed me a reasonable price for mold remediation. We set up a day and time and they showed up on time and took care of the issues in my basement.It looks great! This company is professional, courteous and prompt. Dean actually answers the phone himself and if he is in the middle of a job he takes your info and calls back promptly. I highly recommend this company. It was a pleasure to do business with them.

  • Review 4 (2023-09-07 - Rating: 5)

    Dean and his crew did a fantastic job on two of the projects I had for them. One was my basement floor and walls that needed cleaning and painting. It was no easy job. The result was like having a brand new basement! The other was my garage floor, which after 23 years of use was filthy and needed cleaning and painting (see picture). Dean communicated well, showed up when he said he would and was very professional and courteous during the job. I recommend his company highly for those really tough and dirty jobs. You wont be disappointed.

  • Review 5 (2024-01-23 - Rating: 5)

    Very good friendly service. Dean is a very nice individual whom helped me out tremendously since I was in Italy with my family when my cellar got flooded during a rain storm. Dean responded quickly and got the job done. I highly recommend his services and will let other I know about his company and good friendly service provided during a difficult time. Thank you desn

  • Review 6 (2024-01-20 - Rating: 5)

    When I had water damage, Dean called me right away to let me know when he would be available. Him and his team were very prompt, knowledgeable, and took the time to explain everything to me. They billing and payment process was very easy also!

  • Review 7 (2023-04-28 - Rating: 5)

    I cannot say enough about this company. Dean was wonderful to work with and assist my families need’s above and beyond what was ever expected. The work completed was excellent which eliminated a lot of stress for us. Before contacting Dean I tried calling other companies only to be left hanging in the dark about services. Dean kept communication open right from the start and even afterwards with a follow up call to explain everything one last time. Well worth the cost which I believe was reasonable. I would recommend calling this company for any services they provide. This is one name and number I will keep and share!

  • Review 8 (2024-01-27 - Rating: 5)

    Each time we have needed Dean and his crew, they were here very promptly and have done an amazing job helping us to recover from damage. Thank you again, Dean and crew, you are so very appreciated for your time and energy.Becky and Gerry Love

  • Review 9 (2024-02-08 - Rating: 5)

    Disaster Services LLC I highly recommend them to anyone who has water damage to removal of mold and mildew. They get the work done promptly and smoothly. Thank you for your outstanding service.

  • Review 10 (2020-01-03 - Rating: 5)

    Dean was there within minutes of my late night disaster call. He had a full crew there until the job was complete, and Dean was there every step of the way. Their work is thorough, meticulous and extremely timely. As good as it gets, I highly recommend Disaster Services LLC.

  • Review 11 (2021-11-07 - Rating: 5)

    An actual person answered the phone when I called, and it was the business owner, Dean Tucciarone. He came out to our home that same day to inspect the damage and immediately thereafter developed a treatment plan. An hour later, I had a written estimate with scope of the treatment services to be provided along with an authorization form which I signed and submitted. Dean and a crew were at my home the next morning at 8:30am to begin the cleanup, they were professional and very personable. My wife and I were extremely relieved to have experts on hand so promptly to remedy the situation and who put us at ease almost immediately. I highly recommend Disaster Services LLC.M. Marley New Hartford, NY

  • Review 12 (2020-04-10 - Rating: 5)

    We had a very strong mold smell coming from our kitchen which prompted us to call Dean. He came the same day to assess the situation and located where the mold smell was coming from. He then gave us the course of action that he would recommend. We agreed with his recommendations and he then immediately set up a course of action to remove and eliminate the mold, which was quite a process. Dean called or came over everyday to see the progress during this time and made us feel less anxious as we went through this disaster. He also told us to call him if we had any questions. Dean was always compassionate, courteous and professional and resolved the mold problem. We are extremely happy with the end result and would highly recommend Dean and his team.

  • Review 13 (2021-09-24 - Rating: 5)

    The basement mold issue was significant enough to need remediation in order to keep me comfortable in my home. Dean and the Disaster Services crew were personable, informative, professional, and completed the job in just a few days. Many thanks.

  • Review 14 (2022-10-25 - Rating: 5)

    It was a pleasure dealing with Disaster Services. They were on time every time they had to come to my home. They did a great job and had some great suggestions on how to remedy the problems with our basement. I would, and I have recommended them to several people.

  • Review 15 (2021-05-02 - Rating: 5)

    Dean is the utmost professional - he is clearly knowledgeable and experienced, thorough in his inspection and report, taking time to explain and provide practical solutions, and he responds quickly to my many questions. We still have more work to do, and know were in great hands!

  • Review 16 (2023-03-02 - Rating: 5)

    After an unanticipated basement flood, Dean and his crew responded quickly and the mess was cleared up, and the basement dried out in just a few days. I will be sure to recommend Disaster Services to anyone needing similar help.

  • Review 17 (2023-08-08 - Rating: 5)

    I would highly recommend Disaster Services! They walked me through every step of the process and explained everything that was being done. They were extremely professional, quick to act and made a negative situation so much better.

  • Review 18 (2024-09-01 - Rating: 5)

    I didnt technically receive services but they deserve a 5 star review from me anyway. I called asking about a mold problem in my bathroom but I was concerned about pricing. They spared me a visit and asked to see some pictures. They told me it wouldnt be too hard to take care of the problem myself, if I wanted to, and they were right! I think its pretty awesome that they didnt just take advantage of me there.

  • Review 19 (2024-03-21 - Rating: 5)

    Dean and his team were quick, responsive, and did a very thorough job.

  • Review 20 (2024-01-01 - Rating: 5)

    Very professional and prompt service!! Thank you for assisting us with our mold removal!! Would recommend your services to everybody!

  • Review 21 (2023-01-05 - Rating: 5)

    Excellent service! Very professional and knowledgeable. Took the time to explain everything in detail before and after. I highly recommend Disaster Services! Great work!

  • Review 22 (2023-04-09 - Rating: 5)

    They did a wonderful job. I would recommend them to anyone. They showed up on time, and made sure the water damage was cleaned up and all dried up before they finished.

  • Review 23 (2024-04-11 - Rating: 5)

    Great company to do business with. The owner is very professional and knowledgeable. I highly recommend this company for the services they provide.

  • Review 24 (2023-02-12 - Rating: 5)

    Very Satisfied, Excellent follow up, timelines and very informative every step of the way. Professional job throughout the home.

  • Review 25 (2022-12-08 - Rating: 5)

    Affordable, caring Professionals that pay attention to details. Great job, exceeded expectations.

  • Review 26 (2020-10-30 - Rating: 5)

    Dean and his team were incredibly responsive, professional, thorough, and fast. Highly recommended.

  • Review 27 (2018-08-15 - Rating: 5)

    My first interaction with Dean was a phone call, during which I anxiously explained how I had left water running in the bathroom, causing a leak into the basement. Within a matter of minutes, he had assessed the leak/inspected moisture levels in the basement ceiling. In the most efficient manner Ive seen by a professional, he told me that his work was not required and that I had NO insurance claim whatsoever. He left shortly thereafter without even charging me for the emergency house call!Needless to say, Dean could easily have taken advantage of my fear of mold-growth and charged me a few thousand dollars to put his fans in. Instead of capitalizing on the fact that I was completely clueless and would have paid whatever amount he said was necessary, he was dead honest with me, when he certainly didnt have to be. He came immediately, assessed the situation, and calmed my spirits, all free of charge.The next month, we put our house on the market, and the home inspection revealed mold (totally separate location from the prior bathroom leak). Of course, I called Dean immediately. Within two weeks, we passed the mold clearance test, due to Deans immediate response and successful cleaning.We had numerous other issues called out for repair in the home inspection including but not limited to a roof leak, electrical/wiring problems, and a vapor barrier requirement in the crawl space. Now here is where Dean continued to surpass any and all expectations I may have had regarding his services. He provided me with numbers for contacts who could address each of these issues. He took it upon himself to personally call the roofing company, the electrician, and the mold sampling/testing company to explain my situation to them. Furthermore, he personally scheduled dates and times when those third party companies could do the required repair work, all with the most reasonable estimates you could imagine. It was like he put himself in my shoes and literally started making phone calls on my behalf.Additionally, Dean happened to notice that the sump pump was running continuously, while doing his mold removal. Being the good human that he is, he took it upon himself to take off the sump pump cover to take a look, even though the sump pump had nothing to do with his mold removal agenda. He explained to me exactly why the sump pump was running over-time and gave me step-by-step instructions to fix it myself, so that I wouldnt have to pay for yet another pricy project before the sale of the home.The next month, I moved to Arizona, even though the NY house hadnt officially closed. The buyers last walk-through of the home revealed that mold had come back in the basement because I had neglected to run a dehumidifier after Dean did the first round of mold removal. Hearing about this mold re-growth after I was already in AZ was like a nightmare come true.And of course, guess who I called? Dean picked up on the first ring. I explained the situation to him, and he was over at my NY home the next day. I told him that I didnt have a dehumidifier running in the living space in the basement (since I had removed it the day that I moved), that one would need to be installed and hooked up to drain in the sump pump, and that the sump pump would need to be fixed since I never got around to fixing it. He purchased a brand new dehumidifier on his personal credit card and sub-contracted a plumber to fix the sump pump for me. He personally set up the dehumidifier and removed the second round of mold at a rock bottom price.I would never have been able to close on my NY home if it werent for Dean and his willingness to help me with things that were WAY beyond his job description. The world would be a different place if more people operated like Dean and selflessly put the good of others before the good of themselves. I will never forget Dean, and how he single-handedly helped me climb out of one of the deepest holes Ive ever been in. Thank you from the bottom of my heart. You have set the bar unimaginably high for professionals everywhere.

  • Review 28 (2021-09-29 - Rating: 5)

    Excellent service, great technician, professional work

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