Pool & Deck Concepts

Photo of Pool & Deck Concepts

Located in Naples, Florida

Address: 6324 Trail Blvd, Naples, FL 34108, United States

Phone: +1 239-514-5095

Rating: 4.5

Services

  • Identifies as women-owned
  • On-site services
  • Language assistance
  • Gender-neutral toilets
  • LGBTQ+ friendly
  • Transgender safe space
  • Appointment required
  • Free parking lot
  • On-site parking

Categories

  • Swimming pool contractor
  • Contractor
  • Deck builder
  • Outdoor swimming pool
  • Paving contractor
  • Swimming pool
  • Swimming pool repair service

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-12-30 - Rating: 5)

    After so many years, we finally decided to renovate the entire patio incl. new pool, new deck with marble tiles and a (partly) new cage with picture windows.The positive experience started with the sales process. It was competent, kind, highly professional with modern tools in an excellent show-room and it was very patient despite the communication gaps between our two languages.Now, selling such a complex work is one thing, doing it is another thing. But also here Jen and her team (esp. Belen as the responsible Project Manager) did an excellent job, with high engagement, accountability and ...what is most important, when you are 7000 miles away, excellent communication incl. pictures, videos and calls if needed.One last thing. Its well known, that in critical situations you finally get to know your contractor, working partner; in particular, when something is not 100% going well. And here Pool&Deck showed their full quality by doing EVERYTHING (yes, I write this in Capital letters) to finish the work to my full satisfaction.Well done Pool&Deck. From my side, I wholeheartedly recommend Pool&Deck Concepts. PH

  • Review 2 (2024-11-20 - Rating: 5)

    Very communicative through the whole process, everyone in the office was always so kind & helpful with all of my questions, and my old pool, spa and deck look even better than I thought they could! So glad I finally decided to update our backyard and simply thrilled I chose Pool & Deck to be the ones to do it. Could not be happier!!

  • Review 3 (2024-03-20 - Rating: 5)

    Excellent experience from start to finish! Mark and Edrik demonstrated exceptional professionalism, skill, and attention to detail. They consistently showed up on time and completed the project within the agreed-upon timeframe. Prior, during and after the project they maintained excellent communication and were always responsive to our questions and concerns. Their professionalism and ability to effectively communicate made the entire experience pleasant. I highly recommend Pool & Deck Concepts to anyone looking for a skilled and reliable pool construction/renovation company. Thank you Mark & Edrik!

  • Review 4 (2024-09-13 - Rating: 5)

    We used Pool and Deck Concepts for a total pool renovation- resurfacing, tile, pool deck, and screen. It was a great experience from start to finish, mostly because of Mark, our project manager. I have a job with very lengthy and odd hours, and whether I texted or called Mark early, late, or on a Sunday he was quick to respond every time. There were a few normal punchouts to be taken care of after installation, and they were addressed promptly. Price was reasonable and now our pool is beautiful!!

  • Review 5 (2019-08-23 - Rating: 5)

    We had a wonderful experience with pool and deck concepts, the administrative/support staff were in constant contact with us.. also the demolition and reproduction workers were great and their final work came out beautiful! We thoroughly enjoyed working with the construction manager ( Leo) his attentiveness to all work details was impressive. We highly recommend them.

  • Review 6 (2021-11-03 - Rating: 5)

    I recently had my pool, pool deck ,and Lanai completely renovated by Pool and Deck Concepts.The renovation of the pool included removal of all tile on the waterlines and steps with new tile installed, removal and replacement of the bullnose and redoing the entire finish of the pool. The deck and lanai had paver stones put down in the entire area along with a new hand rail replaced. The cage was prescreened from the chair rail to the deck.Beginning with the proposal process for this project through the completion of this renovation I can not think of an instance when Pool and Deck Concepts did not exceed all expectations. Everyone I had contact with provided the most professional and friendly service which made this entire experience painless.Trish was my original contact and walked my wife and I thought each element of what we would be looking at for the renovation. She was extremely knowledgeable about all aspects of the work being requested and added suggestions to make the renovation better than what we originally envisioned. The contracted price was easy to understand for work to be performed and the cost of materials. She was wonderful.Our project manager was Edgar and I can not say enough about this gentleman. We were not living at the home when the renovation project was done. Edgar did an outstanding job of keeping me informed on every aspect of the project as the work moved along. He established the timetable for the job and if there was any change in the schedule he always notified me in advance. If I needed to contact him for any reason during the renovation he responded immediately to me. His attention to detail with all aspects of the renovation resulted in a first class job for the entire project. I cannot underestimate how impressed I am with his performance.This company deserves the high ratings they receive. They are a quality operation obviously due to the caliber of people that represent them. I would not hesitate to recommend Pool and Deck Concepts for any projects they would be involved with.

  • Review 7 (2020-07-02 - Rating: 5)

    Anthony, Tricia, Chassidy and Nick took over the completion of our pool during a difficult situation where another company dug out our pool, framed and shot the pool without a permit. The county threatened to make us rip it out but our heroes came together to remedy a difficult situation. Throughout the entire process, Pool & Deck Concepts guided us and provided constant communication and delivered a far more beautiful pool and hot tub than we had previously envisioned. We wholeheartedly recommend them and praise their attention to detail as well as responsiveness. What a gift to not have to chase those who are working for the customer.

  • Review 8 (2024-02-07 - Rating: 4)

    Hired P&DC to renovate my pool a few months ago. Like every remodel job, there were a few hiccups along the way. Our Project Manager, Lisandro Perez, did a great job of handling the one or two items and P&DC made, what I consider, the best possible business decisions to rectify the situation. Overall I am extremely pleased with the results! Our pool went from drab to fab and I would recommend them to others!

  • Review 9 (2024-07-06 - Rating: 5)

    Pool and Deck Concepts renovated my house after hurricane Ian. They did a fantastic job. The communication through the whole process with our project manager was great. They have a owner portal that allows us to see what the schedule is and pictures of the process. Our pool turned out beautiful!

  • Review 10 (2021-08-09 - Rating: 5)

    Pool and Deck Concepts performed a complete renovation of our pool, spa, deck and screen enclosure. What I liked most is the one stop shop scenario. They have a great system and process established. We began our project early on in the pandemic and they were very honest about potential delays in materials and labor. Thats all you can ask from someone and I really appreciated that. Too many times contractors promise whatever timeline you want to hear to lock you into the sale and then play the blame game later. This was NOT the case with Pool and Deck Concepts, with is a sign of professionalism and integrity. It was so easy to work them beginning with design and material selection to great communication throughout the project. The larger a project, the more things can go wrong as you increase the variables involved. They handled any (and there werent many) issues smoothly and efficiently. I highly recommend Pool and Deck Concepts without reservation.

  • Review 11 (2017-09-07 - Rating: 5)

    We did a major pool and deck renovation in our courtyard home, and Pool and Deck Concepts did an amazing job. I got 5 bids for this project and Tricia and Anthony (owners) were the only ones that really seemed professional and knowledgeable. They understood exactly what look I was aiming for, gave me a detailed written quote for the remodel and various options. The demo and remodel was done within the promised timeframe, and all of the finish work was completed to my satisfaction. They offer excellent customer support, and I cant recommend them highly enough.

  • Review 12 (2018-02-07 - Rating: 5)

    We highly recommend Pool & Deck Concepts. We had a fantastic experience. Anthony, the owner, is definitely a hands-on person. He made sure that all materials were delivered on time, and his installation teams promptly arrived when needed. He completed the project as advertised, and we love the pool and deck. We have already recommended Pool & Deck Concepts to our neighbor, and they have signed a contract for work in the near future. Thanks Pool & Deck Concepts!

  • Review 13 (2019-08-07 - Rating: 5)

    A very positive and satisfying experience with Pool and Deck Concepts; from start to finish. They delivered what they promised................a beautiful, quality pool and deck renovation. Working with Tricia and Anthony, the owners, was a pleasure. They took the time to offer many suggestions and show us many examples of their work; we did not feel rushed at all. They started our project quickly and continued to work on it until it was done...........without any delay. Leo, their project manager is also very pleasant to work with. He was very responsive to our inquiries, kept us informed and sent us pictures of the work along the way. I have no reservations recommending Pool and Deck Concepts to anyone looking for a pool and/or deck renovation.

  • Review 14 (2020-11-17 - Rating: 5)

    Writing today to recommend Pool & Deck Concepts. Anthony and Jen were the primary contributors to our project which was a cosmetic renovation, new automation of the pool system, new lighting & nook replacement, new salt system as well as a skimmer replacement to cure a leak which was the impetus for the project to start. All of the tile, glass block, skimmer and surface was removed expeditiously with minimal debris and what clean up was needed was done at the end of each work day.Additionally, we had an in floor valet system which worked but these systems have never been particularly functional. Anthony had a new and unique way of leveraging these pop ups by replacing with in floor returns which are quite discrete given they are also partially covered with the glass and stone surface finish. This mitigated the need for adding an additional return elsewhere which was a net benefit to the project and long term use of the pool.Bottom line, Anthony and Jen did a phenomenal job from start to finish. They were very responsive, professional, transparent and honest. The materials recommended, selected and ultimately used are beautiful and we are thrilled with the finished project. The team leading the work effort was diligent and fast while not sacrificing the craftsmanship; expertly aligning the tiles to achieve the look we desired when it all came fruition. Like with any significant project Anthony and I discussed the possibilities of delays for a variety of reasons. There are many unknowns heading into a project where you weren’t the original builder and its construction was 20 years ago. We hit a couple of bumps along the way but the critical part of me mentioning is that they just kept working the problems with me until we had resolution. Love this about their effort as many times companies with wrap up and essentially wash their hand of the project an move on. Anthony and Jen remained highly involved until all our requirements were satisfied and want to commend them for the partnership. I would highly recommend Anthony, Jen and the whole Pool & Deck Concepts team for a variety of projects from the pool, deck and other lanai related needs. – Zach and Erin S.

  • Review 15 (2022-04-28 - Rating: 5)

    We recently completed a project (4/2022) with PDC and were very happy with the outcome. Very rarely do I go without a personal recommendation but after working with 5 other companies Trish earned our trust. Her knowledge, attention to detail and follow up was excellent especially in a world where those traits sometimes are not a priority. The project entailed a refinished pool, new skimmer, light, new water line tile new pavers and coping, new lower screens and 2 new screen doors. The project was actually finished sooner than we expected which was a nice surprise. From A to Z everyone was professional and easy to work with.2 of our neighbors are engaged with PDC currently and I am sure they will experience the same.

  • Review 16 (2020-04-23 - Rating: 5)

    The staff at Pool and Deck Concepts did a very thorough investigation of our existing 20-year-old inground pool. We followed their recommendations along with our color and surface selection which resulted in a very nice finished project and a beautiful lanai. Their attention to detail overall was very good although I did need to prompt them to review various processes of their subcontractor work along the way. We are very pleased with the overall project which was completed in a timely manner considering some unforeseen change orders that developed along the way.

  • Review 17 (2022-08-09 - Rating: 4)

    Lisa K We had our pool renovation completed by Pool and Deck Concepts. This consisted of an expansion of the lanai, new travertine decking, new pool cage and refinishing of pool and tile. We love the end product but this project took 10 months to complete from time we signed contract to completion. Loved the new pool cage too.

  • Review 18 (2019-08-26 - Rating: 5)

    We used Pool & Deck Concepts for installation of remodel pavers, and also to replace our pool enclosure after it was damaged by hurricane Irma. In both cases we were very satisfied with their work. They are responsive, competitively priced and stand behind their work. We are happy to recommend them.

  • Review 19 (2019-11-26 - Rating: 5)

    They did an excellent job on our lanai, pool deck and pool renovation.Their representative, Chassidy, was extemely knowledgeable and explained what need to be done and the cost of each step.She made excellent recommendations while we we planning the project and the proposal was in line from a cost perspective with others but we found their customer service far superior.We we away for part of the work being done and they sent us regular update pictures.Always left a clean worksite .We couldnt recommend them higher.

  • Review 20 (2021-09-30 - Rating: 5)

    Pool and Deck Concepts just finished our full pool renovation project : resurfacing, new travertine pavers deck and brand new cage. The result is beautiful, we love it!What we particularly appreciated:- the first step of defining our project: Trish and Anthony really helped us defining our need, spending time listening to us, and understanding, giving advice, explaining, and never pushy. And on top of that they have a great show room.- the really detailed estimate, that once again they took time to review with us.- the availability of the all team (Chassidy - our project manager, Eliana - office manager, and all the team), always available to answer an email, a text or a phone call, and take action- quality of job done, and quality of work preparation which is also very important (where to stock material, equipment,...)A great experience despite a complicated year 2021, stressful time due to suppliers delays, lack of material, and impatient customers!

  • Review 21 (2020-03-07 - Rating: 5)

    Pool and Deck Concepts designed and built our pool. Job started November 22 and we were swimming in it by February 8. I had no timeline to compare this build to since it was our first pool, but my neighbors all were impressed by how fast the pool was completed. There was hardly a day where there was not anyone working on our property. Everything went smoothly, and there were very minimal hiccups during the process. Chassidy was in constant contact with us through out the process. Anthony and Tricia both are true professionals and know their business. All of their workers, whether their own or sub-contracted were very professional and true artisans in their field. I highly recommend this company to install or refinish your pool.

  • Review 22 (2017-09-01 - Rating: 5)

    Updated Proof of my past review…The week before hurricane Irma my pool and deck project was completed…After the hurriance everything was a total mess LOTS of DAMAGE pool/pavers/cage not covered by insurance.The Owner/President Anthony Lofendo and team couldn’t be any more customer service orientated. They got my money for the completion of the project and could have moved on. Instead they gave me top priority fixed what needed and more also got me a new pool cage at a GREAT price. I could go on and on but truly shows the character of an organization for not just taking my money and running!!!I will say it again Pool and Deck Concepts they are totally professional and have lived up to everything they promised us and more. A total class act company and on the BBB that actually gets the job done right the first time with no surprises at fair and reasonable prices. Believe me we did our research spoke with others pretty scary…Anthony and team have been around the block and knows the business very well not to mention something we don’t see now days, trustworthy and would 100% recommend him and his organization. I cannot say a bad thing about them and I know A LOT of other vendors/contractors I sure can. Keep up the good work!!!Seriously safe decision to go with them our project turned out GREAT AGAIN!Ricky BoyPool and Deck Concepts they are totally professional and have lived up to everything they promised us and more. A total class act company and on the BBB that actually gets the job done right the first time with no surprises at fair and reasonable prices. Believe me we did our research spoke with others pretty scary…The Owner/President Anthony Lofendo and team couldn’t be anymore customer service orientated. Anthony doesn’t just sit back he takes total control and makes sure the job is done right and also is there to answer questions and help you every step of the way via phone/in person immediately. He actually went beyond to advise my wife and me that we should go with a different color grout so it ties in better than the one we picked out and bought he replaced it because he takes pride in his company and outcome of project small to large.Anthony and team have been around the block and knows the business very well not to mention something we don’t see now days, trust worthy and would 100% recommend him and his organization. I cannot say a bad thing about them and I know A LOT of other vendors/contractors I sure can. Keep up the good work!!!Seriously safe decision to go with them our project turned out GREAT!Rick

  • Review 23 (2016-05-26 - Rating: 5)

    My experience with Pool & Deck Concepts has been excellent. I selected the company to redesign the shape of my lanai, install new travertine pavers and resurface the swimming pool and spa. Since the project involved pouring a new footer for the pool cage, installing new sections of cage and running irrigation lines under the pavers for large planters, the owner, Anthony Lofendo stepped up and acted as general contractor coordinating with all other companies involved with the project. We experienced an unexpected problem when the originally selected cage installer suddenly disappeared, but Anthony took it in stride and quickly found another capable Lee Countly company, then completed all of the county and homeowners association paper work required to keep the project on track. Since project completion I have always found Anthony to be responsive to phone calls and helpful concerning questions about on-going maintenance and care.

  • Review 24 (2016-09-22 - Rating: 5)

    We had a complete redesign of our lanai, and a new pool constructed. Pool and Deck Concepts are simply the best! They are great communicators, responsive, and excellent to work with. I would highly recommend them!

  • Review 25 (2021-07-26 - Rating: 5)

    My pool turned out beautiful. Just the way we wanted it. Everyone was so friendly the office staff, and the owner. The workers where courteous, friendly and cleaned up everyday after they were finished. Never left a mess. Our project was done on time. Anything we didnt understand or had concerns with and i texted or called them they got back to me right away happliy and helped us out. The quality of everything was top notch.

  • Review 26 (2016-06-07 - Rating: 5)

    We were very pleased with the entire project. Anthony listened to all our needs and delivered. The pricing was more than fair and we now have one of the nicest pools in Mediterra. In fact, our pool is one of their showcase homes--because of the work that have done.

  • Review 27 (2022-08-10 - Rating: 4)

    Pool and deck concepts completed our pool renovation new decking resurfacing of pool lanai expansion and new pool cage. End product is great we love our newly remodeled pool and the pool cage is fabulous.

  • Review 28 (2020-05-14 - Rating: 5)

    We had a good experience with our deck project from the beginning-we especially love the finished project! It was all completed in a timely manner and we were able to stay in easy contact with them. I would use them again.

  • Review 29 (2020-12-11 - Rating: 5)

    We thoroughly enjoyed working with Pool and Deck Concepts. We were unsure of what direction to take with our pool and deck remodel, and they guided us the whole way. We were able to go into their beautiful showroom and have them help us hand pick each material. We were assigned a Project Manager who was in great contact with us throughout the whole project. The workers were incredibly clean, fast, and efficient. They know exactly what they are doing, and didnt leave any detail out. We are really happy with how our pool and deck turned out. Highly recommend this amazing company for any design/remodel with your pool and deck area!

  • Review 30 (2024-04-03 - Rating: 5)

    I had such a great experience with Pool and Deck Concepts! They made me feel at ease from the very start. Our representative who walked us through our contract took their time in going over everything we could expect through the process and making sure we got exactly what we had envisioned. The office was quick getting all our documents together for my HOA and always got back to us quickly when we called in for information. Our project manager was on site to check on every phase and stayed in constant communication with us about our schedule and was quick to answer all our questions. By the end or the process we had our dream pool, spa and deck and our kids love playing & splashing around every chance they get. I would definitely recommend Pool and Deck to anyone looking to get the best work and professional experience when building/renovating their backyard paradise!

  • Review 31 (2022-07-31 - Rating: 4)

    The duration of the project was longer than anticipated for various reasons but the overall result was good.

  • Review 32 (2023-02-05 - Rating: 5)

    My project was scheduled before hurricane Ian and was still completed in timely manner. Pavers look great and very happy with result.

  • Review 33 (2019-01-29 - Rating: 5)

    Excellent company. 5 star customer service very professional, answered my questions. Communicated throughly and workmanship excellent. JC

  • Review 34 (2020-11-27 - Rating: 5)

    We selected Pool and Deck Concepts after talking with several other contractors. Trish was very thorough and had a quote to us the same day we met. We resurfaced a 20 year old pool and replaced the old pavers on the deck with travertine. We also replaced the pool lights, upgraded the filter pump, and added a salt system. Their workmanship is very good and our new pool and lanai are beautiful. We have no hesitation in recommending Trish and her team.

  • Review 35 (2019-01-30 - Rating: 5)

    We did an entire pool remodel with all new travertine pavers. Pool and Deck Concepts made the process seamless from start to finish! They are professional, hardworking and reliable. Couldnt be happier!

  • Review 36 (2020-01-15 - Rating: 5)

    Great Products & Service!

  • Review 37 (2019-11-17 - Rating: 5)

    Awesome people!!!

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