SERVPRO of Mt. Airy, Pilot Mountain

Photo of SERVPRO of Mt. Airy, Pilot Mountain

Located in Mount airy, North Carolina

Address: 502 N Andy Griffith Pkwy, Mt Airy, NC 27030, United States

Phone: +1 336-755-3607

Rating: 4.8

Services

  • Identifies as veteran-owned
  • On-site services
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance
  • Gender-neutral toilets

Categories

  • Water damage restoration service
  • Air duct cleaning service
  • Building restoration service
  • Carpet cleaning service
  • Cleaners
  • Cleaning service
  • Contractor
  • Fire damage restoration service
  • General contractor
  • Waste management service

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-12-17 - Rating: 5)

    After an insurance claim for water damage to our flooring from a dishwasher, our agent sent SERVPRO for remediation. Cameron and his team were very quick to respond. They showed up on time to demo the floor and had a crew who carefully packed up and wrapped everything from our living and dining rooms so it could all be moved to other parts of the house. They were very courteous and professional and came back at our convenience once new flooring was installed to restore everything to its proper place. The service we received from SERVPRO was excellent!! I would not hesitate to call them again in the future and can highly recommend others do the same.

  • Review 2 (2024-12-05 - Rating: 5)

    I had a great experience with Servpro. They were very professional, and I had someone at my business in less than 24 hours after calling to make an appointment. Since they were so busy helping many other customers with damages from tropical storm, Helene, I think their response time was top-notch. When they came to my business to complete the work, they went above and beyond to make sure all of our mold was eradicated. I would highly recommend doing business with surf pro of Mount Airy.

  • Review 3 (2024-08-26 - Rating: 5)

    I am so thankful for the new flooring. The carpet is beautiful and matches my walls really good. The hardwood in my bedroom matches my furniture really good too. I have to brag on Robert Hawks!!! He is a super worker!!! If I needed anything he was there to fix it or get it back to its original condition or better. His mannerism and work habits were awesome! I cannot complain about the work. When the workers came they gave 100 percent to the job. My only concern was it took so long for the office to get things worked out with my home owners insurance and then to get the work done. Many days I was told workers were coming but they never came. Ashley Marsh became my helper. I could call her and she got right on top of what was happening and then getting back in touch with me. You are truly blessed to have workers like Robert and Ashley. I pray you can get your scheduling department worked out. Gods blessings always.

  • Review 4 (2024-11-22 - Rating: 5)

    Knowledgeable young men who did the work on our home. Good customer relationship skills. Explained all processes. Forms, etc. Very careful when moving furniture out of the way. Explained exactly what they did, what they could not do. Helpful ideas for us to do. All in all, very professional from original contact to finished job. Would highly recommend.

  • Review 5 (2023-07-26 - Rating: 5)

    Well sometime during the night of May 25th 2023 a pipe busted in our 2nd story bathroom. I woke up the morning of May 26th to my daughter yelling for me. I rushed downstairs to find about 1” of water all over my living room and foyer floors.Water was pouring through the 1st floor ceiling at about the rate my tub runs water. When I rushed to the shutoff valve in the crawl space the water was rushing into the crawl space at the same rate. To make this disaster even better, we were leaving to Florida that evening by plane, and I spent the time till we had to leave soaking up water in towels and cutting the ceiling out to try to get a shut off valve for the second floor so I could restore water to the 1st floor for my other daughter to have water in some of the house until we returned from Florida. We were sick and scared of the unknown damage. My wife called the insurance company from her work and they advised to try to get a mitigation service to the house to prevent as much damage as possible. She spoke with Servpro of Mt. Airy, NC.First let me say, when we returned from our trip, Servpro had opened up the ceilings, walls, and had floor dryers and humidifiers going. They did a wonderful job at preventing damage to the rest of the house. The workers were very professional and used devices to check the moister level of everything to make sure the damage didn’t spread. Mold had started in a small area, but they eliminated it. They stayed in touch with us, every day, while on our trip and once home. They also worked closely with our insurance adjuster.I wish to thank everyone from Servpro (Caleb, Ramey, John, Holden, Matt, Cameron, and Jacob).I know now, unfortunately, what others with major water damage have went through. But, with Servpro Mt. Airy, they helped easy my concerns and were great to deal with.I hope no one else has water damage like we did, but if you do I would definitely recommend Servpro of Mt. Airy, NC!!!

  • Review 6 (2024-12-12 - Rating: 5)

    SERVPRO continues to impress me. I have just completed the rehab portion of my water damage in the basement of my home. Wow ASHLEY at the SERVPRO office in Mount Airy was fantastic!!! I am a retired banker, with over 40 years lending experience. I know what excellent customer service is. I have never been as impressed with the way I was treated as I was with the service that Ashley provided for me. She constantly stayed in touch with me With weekly emails or phone conversations regarding the status. (I am about 3 1/2 hours away from the damage property, so communication was extremely critical.) ASHLEY kept me informed of current status what had been completed and what was scheduled for completion the following week. She made suggestions to me on ways that I might possibly improve the rehab and save cost. She also dealt with the adjusters and insurance company directly on my behalf. I have never been treated as well in a business relationship as I was by ASHLEY in her involvement in my insurance claim. I am extremely happy with the service I was given and would highly recommend SERVPRO to anyone.

  • Review 7 (2024-12-13 - Rating: 5)

    I can’t recommend Servpro highly enough when a water pipe burst in my mother-in-law’s basement leaving 8 inches of water on a Sunday morning. She was in total panic. thankful Servpro came to the rescue despite it being a weekend their team arrive promptly that morning and had the basement completely free of water by 1 PMJohn, the team leader was incredible. He took the time to explain the entire process of deal with the after mat of water damage, which really put my mother-in-law‘s mind at ease.His clear communication, and professionalism, made a overwhelming situation so much easier.

  • Review 8 (2024-09-16 - Rating: 5)

    Thank you Servpro crew!!! Servpro was so professional and came in and got the job done well. I appreciated the communication each step of the way throughout the project from Ashely and Chris and Carlos and all the contractors from the painting, flooring, and plumbing. It was a great experience working with you all! I would recommend Servpro to anyone who needs their services! My kitchen and laundry room look amazing! Job well done!!!

  • Review 9 (2024-11-05 - Rating: 5)

    We lost part of our roof from a storm that went through our area, not just the shingles, but plywood and all. We live in a three story house with wood ceilings and floors. It was literaly raining in our house, water was running down the walls. It was so bad that water went from the top floor all the way to the basment. We called different contractors to put a tarp on the roof until we could get the roof repaired, Servpro was the only one that said they could come right away. They knew that time was of the essence and were here the next morning. They worked till late in the evening tarping the roof and drying out our house. We had no power due to the storm, so they brought generators to run equpment they put on the wood floors to dry them, took the baseboard off, drilled holes to blow heat in the walls to dry them out, etc. They continued to come back everyday, weekends included, for over 7 days to put gas in the generators and to check on everything. They coud not have been more curtious and caring, they SAVED our house.

  • Review 10 (2024-06-20 - Rating: 5)

    I recently had the pleasure of working with SERVPRO of Mt Airy, Pilot Mountain on the restoration of two rental buildings and a hair salon on Main Street in Mount Airy. I couldnt be happier with the results!The team was professional, efficient, and highly skilled. They paid meticulous attention to every detail, ensuring that the historical charm of the buildings was preserved while incorporating modern updates. The transformation of the hair salon was particularly impressive; its now a bright, welcoming space that my clients absolutely love.Throughout the entire process, the communication was excellent. I was kept informed every step of the way, and any concerns I had were addressed promptly and thoroughly. Its clear that they take great pride in their work and genuinely care about their clients satisfaction.If youre in need of restoration services, I highly recommend SERVPRO of Mt Airy, Pilot Mountain. Their expertise and dedication are unmatched. Thank you for bringing new life to Main Street

  • Review 11 (2024-06-20 - Rating: 5)

    I recently experienced significant water damage in my kitchen, and I cant thank SERVPRO of Mt. Airy enough for their exceptional service. From the moment I called, their team was prompt, professional, and thorough in their assessment and restoration efforts. They not only addressed the water damage efficiently but also managed the entire kitchen remodeling process seamlessly. Their attention to detail and commitment to customer satisfaction were evident in every step, transforming my damaged kitchen into a beautifully remodeled space. I highly recommend SERVPRO.

  • Review 12 (2024-06-21 - Rating: 5)

    My experience with SERVPRO Mt. Airy has been nothing short of remarkable, thanks to the dedication and expertise of their team, particularly Robert, the Mitigation Manager, and James, the Owner.From the moment water damage struck our home, Roberts swift response and meticulous assessment reassured us that we were in capable hands. His knowledge and attention to detail were evident as he orchestrated the initial cleanup and drying process with efficiency and care.James, the Owner, leads by example with a commitment to customer satisfaction that is truly exceptional. His personal involvement in overseeing the reconstruction phase ensured that every detail was handled meticulously. The results speak for themselves – our home has been beautifully restored, thanks to the skillful workmanship and dedication of James and his team.Throughout this challenging time, the communication from SERVPRO Mt. Airy was outstanding. Robert and James kept us informed every step of the way, ensuring that we felt supported and informed throughout the restoration process.I cannot recommend SERVPRO Mt. Airy highly enough for their professionalism, expertise, and personalized service. If you find yourself in need of restoration services, look no further – Robert, James, and the entire team at SERVPRO Mt. Airy are simply the best. Thank you for turning a stressful situation into a positive experience with your exceptional service!

  • Review 13 (2024-12-17 - Rating: 5)

    Robert Hawks, the awesome ladies who helped us unpack, and the great team he has were a lifesaver! We’d never been through anything like this so to have such kindhearted people help navigate us through was awesome. 10/10!!

  • Review 14 (2024-08-15 - Rating: 5)

    Words cannot express the absolute incredible performance of each and every group that has been to my residence to work in a diligent manner.I am telling everyone I know and meet about Servpro and their work and timely manner of complete restoration.This is costumer service at its best.I couldnt be more happy.In the event you have an unfortunate situation, there would be no question about who I would call.Always available for any calls or text.Thanks so much Servpro, youre the BestSusan Holbrook

  • Review 15 (2024-10-08 - Rating: 5)

    Had a great experience with Servpro of Mount Airy. Cameron and his team explained everything in detail and took care of drying out the areas of our home that had been damaged due to the storm. Would highly recommend them.

  • Review 16 (2024-07-10 - Rating: 5)

    We recently had water damage between two adjoining bathrooms. Servpro of Mt. Airy was swift to respond. Robert, the mitigation manager, was informative, cordial, and reassuring. His team workers, Ramey and Hunter, routinely checked the damaged areas to make sure the initial cleanup was done well. Everyone was prompt and professional. We would highly recommend their services to others.

  • Review 17 (2023-11-07 - Rating: 5)

    I had one of the worst spills you could ever have in a car on Saturday 11/4, I had a total of 10 gallons (2 buckets) of chicken stew riding in my back seat and showed up to my destination with only 5 gallons inside of a bucket, the other 5 had turned over and had emptied out completely after I turned at a stop sign 5 minutes from where I was going. Thankfully someone knew just who to call and they were out there in their quoted time of an hour! He got right to work when and you would never even know that it happened now! 10/10 recommend this company to anyone in need of this service!!

  • Review 18 (2024-06-20 - Rating: 5)

    James and the team did an outstanding job with the demolition and cleaning after our fire damage. Their team was professional and better yet, they got the smoke smell out. I truly thought we would be without a house for a year. Thanks Servpro!

  • Review 19 (2024-10-09 - Rating: 5)

    I am very happy with the extremely knowledgeable ServPro team; crew chief Ramey Shelton, technicians Gunnar, Daisy & Maria and production manager Cameron Truban, who did an awesome job performing what they do best!

  • Review 20 (2024-05-29 - Rating: 5)

    Our fire occurred Saturday morning December 30, 23.Servpros crew showed up the very next day. A Sunday! The service only got better from there. What at first appeared to be a small fire turned out to be much more extensive than it looked.All of Servpros crews- Clean-up, water and smoke mitigation, carpenters, plumbers, electricians, HVAC, drywall and painters did an excellent job. They were efficient and very polite. They showed up when they said they would. They listened to my concerns and kept us informed every step of the way.I am a retired contractor and I know good work when I see it. Servpro puts the Pro in pro. They are good enough I would hire them to build anything, anytime even if wasnt a disaster repair.

  • Review 21 (2024-01-27 - Rating: 5)

    Same day service in Mt. Airy, within a hour or so of calling. John and Conrad were really helpful and answered all of my many questions. They showed up faster than expected and even helped me clean out the area in which they needed to work. My kid is really sensitive to loud sounds, and they let me know every time they had to turn on a drill, and before placing the fans and dehumidifier, which are loud. John came by to check equipment the next day and patiently answered more questions and reassured me that everything was progressing as it should be. Both John and Conrad were patient, personable, and knowledgeable.

  • Review 22 (2023-02-16 - Rating: 5)

    Had a great experience. Had a lot of water damage, they came out on Christmas Eve and started the process. They did all the repairs as well. Jacob was my point of contact and kept me up to date on each step. I’d gladly use Servpro again.

  • Review 23 (2024-06-08 - Rating: 5)

    ServePro (Robert) was fantastic. He came out and assessed all the water damage cleaned out basement and set up about 18 fans in order to dry out the flood we had after the water heater busted a pipe. He met with our Allstate claims adjuster and they will come up with a plan to fix anymore damage that was caused by the water. I could not have been happier than what they did after the flooded basement happened! 😅🥰

  • Review 24 (2024-03-18 - Rating: 5)

    Cameron Truban and his team with SERVPRO drove over an hour every day to come make sure under our kitchen tile and subflooring were completely dried out due to a leak we had! They were extremely professional and so accommodating to the fact that we had so much going on! I highly recommend their business.

  • Review 25 (2024-09-17 - Rating: 5)

    Robert has been great as we have been going through the mediation process and stands firm on doing what is right for the customer. He makes sure that you are kept up to date on every step

  • Review 26 (2023-11-08 - Rating: 5)

    John and Caleb were very courteous, efficient and concerned for our well being and understanding while doing the work in our home. They were happy to answer all our questions. Worked efficiently and got the job done in a timely manner. Trust me this was no easy task as the ducts and vents had not been cleaned in a very long time, if at all. It was a huge mess in our basement caused by an oil burning furnace, black soot embedded into the cement floor. You can now walk around without picking up soot on your shoes and you no longer leave a trail of black footprints behund you. Great company to work with. Thank you John and Caleb.

  • Review 27 (2024-11-08 - Rating: 5)

    Conrad, Robert and Cameron worked together to make sure the job got done right. They were thorough and professional.

  • Review 28 (2023-12-01 - Rating: 5)

    Robert and his guys were so polite, respectful, thorough and most of all...patient when assisting my 82-year old mom when her hot water heater burst. They responded quickly to assess the situation, dry her carpet, save her floors and get everything ready for the next step of restoration. Robert is such a genuinely kind soul and knowledge staff. I would wholeheartedly recommend them.

  • Review 29 (2024-02-14 - Rating: 5)

    I can’t thank Servpro of Mt. Airy enough for the services they provided in a moment of crisis. Cameron and Conrad and their teams were prompt, efficient, super knowledgeable, and comforting in moments of distress due to damage from a busted pipe. You never know when you might need companies that specialize in cleanup and restoration, but there wasn’t a question that Servpro was my first call. I HIGHLY recommend them to anyone who may be in a position where help is needed for your home (or business). Thanks again to the Mt. Airy team for your service.

  • Review 30 (2023-12-12 - Rating: 4)

    We hired Servpro of Mount Airy NC to take care of a water damage claim we had this summer. Our washer over flowed and ran into our basement den. We called Servpro and they promptly came out and assessed the damage and made the arrangements to get the ball rolling. Within days they were on it. We did have a few bumps in the road but Jacob and Ashley took care of us in a timely and professional manner! They tried their best to accommodate us in every way possible! Thanks again guys!

  • Review 31 (2023-07-19 - Rating: 5)

    Had an excellent experience with Servpro. Great service and people. I returned home after a family Christmas gathering to find pipes had burst due to the rolling power outage. Had a lot of water damage. They took care of all the repairs, and I even contracted them for a few extra electrical and painting jobs. Jacob was my point of contact. He was awesome and provided very professional service. I’d gladly use Servpro again.

  • Review 32 (2023-11-09 - Rating: 5)

    Had allot of water damage. John and Caleb was on time . They worked extremely hard to take care of what needed to be done. Robert was also very good as well. Everyone I dealt with from the start to finish was very friendly and was to the rescue in A very short timely manner. I recommend them highly. Thank you John , Caleb and Robert. Job well done!!

  • Review 33 (2024-03-20 - Rating: 5)

    Wow!! For the past 9 months our home has been in the expert hands of ServPro Mount Airy! A tree destroyed most of our home and with the trusted professionals of ServPro we are now back home. Our home is better than every. Every thing we needed was done quickly and to the very highest quality to be found anywhere. If you need the services of professional experts you need look no where except ServPro Mount Airy and you will never be in better or more capable hands. My highest recommendation for them.

  • Review 34 (2023-07-28 - Rating: 5)

    We had just assumed responsibility for a house when an expansion tank burst. We were left with a mess!! Contact with our insurance and an awesome plumbing company led us to ServPro. The phone was answered by Sherry who immediately put us at ease. Being miles and miles away we needed that calm presence. ServPro delivered from mitigation to planning reconstruction. ServPro delivered just like their commercial Like it never happened. Thank you Sherry and team for keeping us informed each step of the way.

  • Review 35 (2023-09-17 - Rating: 5)

    My friend recently needed ServPro services following a family crisis. ServPro responded immediately through phone contact and a team was sent to the home that afternoon. Throughout the several weeks time that ServPro worked in the home, the team of workers was efficient, professional, compassionate, and understanding. Supervisor Robert exceeded our expectations as he worked with his team in a difficult situation. The house was cleaned impeccably; the teams attention to detail was so important. I would highly recommend ServPro-Mt.Airy for anyone who needs assistance in restoring a home to a better-than-it-was condition.

  • Review 36 (2024-01-05 - Rating: 5)

    So when things happen out of our control, it can leave us feeling like we have nothing left. Well that changed when the flood happened in our home. Servpro Mt. Airy came without any questions asked. The cleaned up, stripped out things for mold to keep our children safe, and even helped with the reconstruction process of getting our home back but better than before! I would recommend Jacob and his crew over and over again. Thank you Servpro for your constant support and encouragement through this difficult period of our life. You guys Serve like true PROFESSIONALS!-Cody

  • Review 37 (2024-01-18 - Rating: 5)

    Great Service & Quick Response!Mr. Gosnell was extremely kind and prompt in his assistance with providing help when my basement flooded. He went above and beyond to make sure my issues were resolved in an extremely expeditious manner and it was an seamless, easy process.I would highly recommend their services to anyone in the area!

  • Review 38 (2024-01-03 - Rating: 5)

    Our experience with ServPro of Mt. Airy from the first phone call to Sherry to our consult with Robert to finishing with Caleb and John on the remediation was wonderful. They were all professional, responsive / communicative, and worked in timely fashions for us. Thank you all so much!

  • Review 39 (2024-03-27 - Rating: 5)

    Aaron’s left my hot and cold water spickets one inside of basement after picking up a broken washing machine. Cameron Truban from Servpro came right away after I called the company, he was there in less than 20 min. From the beginning he was nothing but respect and professional. I was of course very angry & he made a bad situation a lot better. Highly recommend

  • Review 40 (2023-08-18 - Rating: 5)

    After experiencing a flooded kitchen from a faulty dishwasher hose, my husband and I called ServPro to help us in drying out our indoor pool of a kitchen. Two ServPro representatives were swiftly dispatched, and we were soon introduced to Conrad and Holden. These two men formed the perfect team. They were professional, courteous and diligent and as my husband and I had many questions regarding the arduous task of water removal, Holden and Conrad were each quick with their knowledgeable responses and took their time in explaining the process as they worked. Not only was the waterlogged flooring removed, but by the end of the day, the floors were free of debris and Conrad even made a special trip back inside the kitchen to hammer down 3 nail heads, on the chance that we might snag a sock on them. Industrial size fans and a dehumidifier were brought in to assist the drying out process, and our floors were completely dried out and ready to be rebuilt within just three days.Ashley has been wonderful and has stayed in constant contact with us along each step and we are excited at the opportunity to meet, plan and work with these hardworking individuals in restoring the heart of our home not to its former glory that we saw with our eyes, but its new found beauty that our team sees in theirs.

  • Review 41 (2023-10-24 - Rating: 5)

    We met under unfortunate circumstances of a small kitchen fire, (no injuries) Im so pleased with everything I cannot believe how well it all turned out.The fire had affected more than what I was focused on and they explained the processes and the overall game plan to tackle the job ahead. They kept us informed every step of the way, made adjustments as necessary cleaned floors, walls ceilings, linens, cleaned the air with huge hepa filters, cleaned out the hvac system.I had alot of anxious feelings at first but they recognized the situation I had found myself in, they were all very empathetic and professional.Easy to work with and communications were excellent.Very satisfied!

  • Review 42 (2024-11-22 - Rating: 5)

    I had a good experience with the guys that came they did the work they told me what was going on I kept in touch with me everything was just great

  • Review 43 (2022-11-14 - Rating: 5)

    We came home from a wedding after a call that our entire basement had flooded - SERVPRO was there within the hour to take the reins entirely. I genuinely appreciated the communication & transparency from this company, specifically being made aware of all of our options. They went above and beyond consistently, always keeping us apprised of timelines. It was a breath of fresh air having a company come in and treat a situation as if it were their own. Highly recommend!

  • Review 44 (2023-07-28 - Rating: 5)

    When our church suffered water damage from an unexpected water heater malfunction, the team from Servpro was on-site within an hour of when we first contacted them. And John, their on-site representative, did an outstanding job throughout the process, making sure that we knew what was going to happen, and insuring that all the work was completed. We highly recommend! (Pastor Alex Martin, Calvary Baptist Church of Mount Airy)

  • Review 45 (2023-10-23 - Rating: 5)

    ServPro employees have been very friendly but professional. Everyone that came through our door worked hard & did a great job. Ramey was here sometimes twice a day & made sure the job was progressing. I would recommend ServPro to anyone. They made a terrible situation easier to deal with.

  • Review 46 (2023-07-24 - Rating: 5)

    After 11 days of vacation we came home to our house completely destroyed by 90,000 gallons of water from an upstairs toilet that bust.After calling State Farm, Andrew from ServPro Mt. Airy NC, was there within a matter a couple hours.Three weeks later the property was stripped and cleaned and dried to perfection. Which is impressive given they had to pump over 8000 gallons from the basement alone.Couldnt recommend them more highly. And will call on them in the future for any projects I have.

  • Review 47 (2023-11-21 - Rating: 5)

    All I can say is wow, rarely do I find a company that actually cares so personally for its customers. We had serious pet dander issues left over from a previous owner that caused serious allergies for my wife, it was awful. I tried everything called several companies for help, ServePro came through with knowledgeable and compassionate people, from Savanna who was always readily available on the phone, to Sheri who managed the crew and of course Jon and Caleb who did the work, they all helped us overcome a serious need. Thank you all for your Help.

  • Review 48 (2023-05-21 - Rating: 5)

    SERVPRO came out to my home due to a water leak from my fridge on the main level. The team responded and coordinated quickly to mitigate the damage done from the water. I was devastated from the amount of damage the water had done. Thankfully, servpro has a reconstruction team who handles everything! Shortly after, their reconstruction team coordinated with my insurance to get the work completed. The servpro team made sure to keep me updated with everything going on. They used a 3-D visual of my home to walk me though each step of the process which made me feel very involved. I would highly recommend there services to anyone.

  • Review 49 (2022-07-31 - Rating: 5)

    Contacted Servpro in Mount Airy, NC for water damage that resulted from a leak in the shower. They were very polite and respectful on the phone. They made themselves available within a couple of days. The technicians arrived on time and looked professional. They treated our home like it was their own home and did a great job cleaning up after themselves. Highly recommended!

  • Review 50 (2025-01-08 - Rating: 5)

    Excellent, respectful, great communication! Really appreciated Ramey, John and Conrad. Thank you, guys!

  • Review 51 (2023-08-21 - Rating: 5)

    My 89 yr old mother had 2 incidents in one month. An upstairs commode developed a hairline crack that grew and spilled water upstairs and down through 2 bedrooms and hall below. I was fortunate to be given Servpros number in Mt. airy and they came right away. They took out everything wet including walls, ceilings, and floor coverings and packed away all the contents into a pod. They were careful with her things, even finding loose money she did not know about and bringing it to her. Three weeks later a phone line got thrown onto the hot power line by wind and energized the wire coming into the house and causing a fire with a gas line coming in nearby, which caused a wall a window to blaze. Servpro came and got rid of the smoke damage and debris. Because they have been good to their word and reliable, which we highly value in a business, we have chosen them to do our restoration work with their construction crew. James, Mike, Andrew and Sherri have been excellent to work with and helped us negotiate the maze in getting the insurance adjusters to respond as they should. This should be your first call after any type of disaster at your home to minimize and replace anything damaged.Above was my review on them until January 2023, when we needed them to come finish the restoration portion of the job. They would not come back for over a month, and would not show up to finish for weeks at a time and they changed offices and responsibilities within their company. We.had all new people to deal with. We were highly disappointed with how long they took to finish the job. The last thing was to empty the pod that held my mothers bedroom furniture and boxes of her clothing and other things on the wall. At one point in time they refused to empty it. But later applied for more insurance money to pay for someone to empty the pod. We hired other people to empty it in July of this year when the check came. For restoration work I would give them a D grade for their work.

  • Review 52 (2023-01-17 - Rating: 5)

    The serv pro guys are really great to work with. My basement flooded on Wednesday afternoon. I got in contact with Andrew the same day. They were there on Thursday to start the process of cleaning up all the damage. They got everything dried out and were totally finished by Monday morning. They are all a great group to work with and were very professional. Would highly recommend these guys. Thanks again serv pro of Mt Airy.

  • Review 53 (2023-05-18 - Rating: 5)

    After a tornado hit my house causing a lot of damage the team at Servpro were like a light in the dark. They helped us navigate who to turn to for all the parts of the tear down and rebuild, and were always so kind. They went above and beyond for us and will never know how grateful we were for them. I hope we never have another disaster, but if we do they are the first people I would call.

  • Review 54 (2024-05-02 - Rating: 5)

    Our water heater failed, and flooded the basement on a Friday. Hunter and Ramey were there super fast and had everything drying up by end of the day. Couldn’t have asked for better service! Thank you guys so much

  • Review 55 (2022-01-31 - Rating: 5)

    We just had the dreadful experience of a busted water pipe in our newly finished basement. We quickly realized we could not handle the cleanup ourselves and called Servpro. That turned out to be the best decision. Mike was so helpful! He and his crew were quick to respond and get started, answered any questions I had in a kind and professional manner. They were very thorough and made sure our basement was totally dry. This experience of dealing with water damage was horrible, but Mike and Servpro helped ease the pain tremendously. I cant say enough good things about them!

  • Review 56 (2022-04-01 - Rating: 5)

    My family home was severely water damaged due to a broken pressure pump! I called Servpro of Mt Airy and they quickly came out the same day! James and his crew worked diligently and professionally throughout the entire process!! They did an OUTSTANDING job!! I highly recommend this company to do any of your home damages due to water mold fire etc. clean up!! James Gosnell with Servpro is the man to call!!! Thank you for making my home a home again!! AWESOME JOB,JamesVery satisfied customerPrincess and Jimmy Martin and family

  • Review 57 (2022-10-07 - Rating: 5)

    James and the guys were fantastic. We had a water heater malfunction while on vacation. We came home to standing water and mold in our basement. They were professional, courteous, and very helpful. They were upfront and honest about what they were doing and wasted no time in making sure the air in our home was safe to breathe.

  • Review 58 (2023-04-03 - Rating: 5)

    A burst pipe caused major flooding to our building on Christmas Day. James had a crew on site within a few hours and worked through the holidays to get us back in business. The response, professionalism and communication provided by Servpro of Mt. Airy was of the highest standard. Definitely recommend them for anyone needing this type of work.

  • Review 59 (2022-10-09 - Rating: 5)

    We had a water leak at our house, James from ServPro was very helpful. He walked us through the process and answered any question that we had. He was very prompt and responsive to our needs. I sing their praises to everyone that asked how the repairs were going. James made the horrible situation of water damage not so bad. I hope I never have to deal with water damage again, but if I do, I will definitely use ServPro!

  • Review 60 (2022-07-14 - Rating: 5)

    Upstairs AC leak for a week while we were away.Mike & the Servpro crew did an excellent job removing damaged areas, removing mold, & drying out affected areas. We left them a key and were very comfortable with his crew. He had a great relationship with the insurance company, and it made the process go very smoothly.

  • Review 61 (2022-04-18 - Rating: 5)

    I discovered that a supply to my mothers washer had blew off and flooded her entire home on a Saturday morning. We called James at ServePro. Within a hour they were at the house, and had the standing water removed in 3 hours. They took pictures of the entire house, then brought in fans and dehumidifiers. The following Monday they brought in pods and packed the contents of my mothers house into the pods. They have worked with her insurance company. They have handled everything with out fail. They are currently working on the repairs. They have been GREAT to work with. Its been a one stop shop for this issue. Thanks ServePro.

  • Review 62 (2022-10-25 - Rating: 5)

    READ THIS! TAKE THE TIME TO READ ALL OF THIS!Bragging is an understatement the Servpro Mt. Airy NC!!!I came home from a 12 hour shift from the hospital to find that our water line from our refrigerator upstairs in our kitchen had busted and flooded our home. This resulted in a ton of excessive amount of water in our kitchen, foyer/dining room, living room, electrical, and ended draining approximately 1”-2” of water in our basement. Our drywall, ceiling, insulation, carpet, tile, HVAC, electrical, and hardwood was excessively damaged.We called our insurance company at 8:30 at night and they said unfortunately there was nothing they could do tonight. We had too much water in our home to not do something about it tonight. My husband said, “you don’t understand, we are flooded and I am calling Servpro.” The insurance company didn’t hesitate and advised us to call them.LISTEN TO ME when I tell you that SERVPRO of Mt. Airy was a lifesaver. My husband called them with our issue and immediately got a phone call back. Servpro’s response was, “let me call my guys and we will be on our way.” They even called back to give us an estimated time of arrival. This was 9:25pm!!! They did not hesitate coming. Their response was, “this is what we do 24/7.”When these guys arrived, there is no other way to put it rather than they made us feel like family. We were already beyond stressed to the tears because we, ourselves could visibly view all the damage. They immediately went to work and had the majority of the water out of the floors in a maximum of 1.5 hours. They had fans set up and was gone in 2 hours max.They moved all the furniture and household items without the first complaint. They are beyond professional. We all know this type of service and workers are EXTREMELY hard to come by these days. They didn’t leave our home until 11:30pm and they will be back in the morning at 8:30 for A COMPLETE demolition. They are bringing their electrician, HVAC team, dumpster, the Servpro team, and their own contractors. I HAVE TO SEARCH NO MORE FOR THE REPLACEMENT DAMAGE TO FIX OUR HOME! These guys fix it all!I could not believe how these guys worked and most importantly, fixing our issue and decreased our anxiety. Our home would be ruined if it wasn’t for Servpro of Mt. Airy.I am resting at ease to work with Servpro on our unexpected damage to our home. I will sleep without trouble tonight knowing they will be back first thing in the morning to get started making our home just as it was without question.In a short 2 hours they cleaned up GALLONS AND GALLONS of water out our home. I am telling you, if my kids even as much spill a glass of water, I think I will call this team.The mess and amount of water was beyond anything you could image and Servpro took care of it. We didn’t have to worry about a thing as scary as the water damage result was.I NEVER write reviews but these guys deserve all the praise in the world. It’s hard to find good help anymore and this team knocked it out of the park!Superb crew. Take my advise and use them! You won’t regret it

  • Review 63 (2022-09-22 - Rating: 5)

    On the night of August 29th around 8:00 p.m. we had a fire in our basement. The fire was contained to the table where my husband was charging some batteries for his RC car. The fire was caused when the charger and the batteries caught on fire. Most of our damage was smoke damage done in our basement and upstairs. After the fire department left I called our insurance company and was told I could call whoever I wanted to fix the house. I got on the phone to Servpro and they took down all the information and we had someone at our house the following morning at 7:30 a.m.. after that we met Mike the owner. He came in and took a look at everything and the work started the next day. We had Servpro do all the work that needed to be done which consisted of cleaning the house upstairs and down for smoke damage... cleaning our air duct vents from the air condition and then finally painting the complete upstairs of our house. Mike came everyday to check on things and he and I texted also multiple times each and every day to ensure everything was going good. The cleaning people both upstairs and down did exceptional. We were well pleased with them getting the smoke out of our concrete walls and cleaning of the upstairs from the blinds to the walls to everything that they cleaned was exceptional. The air condition people that came and cleaned out our air condition ducts were also exceptional. The only problem we had came with the painting. Since our whole house was being painted we left for a couple of days to ensure they could paint without us being in the way. I gave Mike a very detailed list of the paint we wanted including color, brand and sheen. We left on a Thursday morning and were told they should be done by Saturday. We came back on Saturday and they were not completely done which was fine but we were allowed to walk through to see if we like the colors which we did. We left for a couple more hours still allow them to finish up and came back home that night. The next morning after looking at everything and much more detail we discovered that they had used the correct brand of paint of Sherwin-Williams but we have wanted them to use Duration which was a paint comparable to what we had on the walls but mistakenly they had used Superior Paint which is not comparable to what we had and unfortunately that was used all over the house. We contacted Mike on Monday and we met with him that afternoon at 4:00 p.m. he immediately saw the problem and was not happy and was embarrassed. Someone else had gotten the paint he had not but being the owner it was ultimately his responsibility. He did make it good because the entire house was painted again using the correct paint. Well this was a major frustration for us the best part about it was that they made it right. Mistakes happen and we realize that but like I said Mike and Servpro made it right. The work that was done with the exception of the painting was exceptional and like I said they made the paint right and afterwards it was exceptional as well. We would highly recommend Servpro for your needs should you have an unlikely event like we did.

  • Review 64 (2023-12-01 - Rating: 5)

    Servpro has been great so far. Caleb and John have done great work, used great communication, and have been timely with the process so far. I look forward to our continued work.

  • Review 65 (2023-11-29 - Rating: 5)

    Conrad and Ramey are AWESOME!!! They went beyond their “job requirements” to help us! They did a great job removing our water damaged areas and drying us out! Thank you both!!!

  • Review 66 (2022-01-26 - Rating: 5)

    Serve Pro of Mt. Airy, N.C. were contacted after a pipe burst in our medical office building late afternoon on a day prior to anticipated major snow storm. Fire department of GALAX City as well as maintenance crew from TCRH initially responded and controlled the leak. Major flooding had occurred in all rooms of the facility. Serve Pro responded promptly and between 9 pm and 1 am had suctioned all of the free water. Multiple drying units were placed throughout the facility for 4 days and the facility was monitored daily. Serve Pro owners and employees were friendly, honest, and worked diligently to get the facility dry.They kept us informed daily of progress. Before leaving, they cleaned up all debris. Plans for completing the project, including anticipated repair needs and communication with our insurer were reviewed daily.. I highly recommend these knowledgeable responsive individuals, who helped us get through a disaster feeling good about the future of our facility.

  • Review 67 (2021-10-28 - Rating: 5)

    Great service, prompt response and quality workmanship. Exactly what I expected from Servpro and more. I was impressed with the quick response time and the detailed review of my damages. They found things that were not noticeable in the beginning and made sure those problems were addressed as well. I highly recommend the Mt. Airy Servpro team for any needs that arise from unforeseen disaster that may occur in your home or business. I felt like I was dealing wirh a friend who cared about my needs. I will always remember the personal attention Mike and the team provided.

  • Review 68 (2024-02-02 - Rating: 5)

    Cameron and Hunter did a very good job today. Explained the contract very well both were very nice and pleasant. So far safactory job done well. Thank you both!!

  • Review 69 (2022-12-05 - Rating: 5)

    Very professional. Answered call immediately. Removed all furniture and placed necessary equipment to dry basement then have started reconstruction. It has been a month today since water damage and these guys are almost finished. I would call them again and recommend them for job well done.

  • Review 70 (2023-07-28 - Rating: 5)

    As expected, having a kitchen fire and looking at the amount of cleaning and repair needed is stressful. The staff at Servpro Mt Airy were supportive, patient and explained every step in the process. The work was exceptional.

  • Review 71 (2023-02-12 - Rating: 5)

    Will definitely be using this company again! They were professional, arrived on time, worked efficiently, and gave me a very fair price. Their work speakers for itself - very high quality. And the customer service was 10/10

  • Review 72 (2024-02-27 - Rating: 4)

    2/15/24- When a hidden water disaster struck, SERVPRO was the only company I could get through to, and that called me back. The team that came out were very professional and friendly. Right now, every thing is sealed up and drying out.

  • Review 73 (2022-03-09 - Rating: 5)

    Absolutely the best from day one! Had a water pipe to burst and flood cabin. Major clean up, dry out and damage. These guys were on it! Very professional, personable and caring company. Workmanship was great! Highly recommend! Thank you Servpro (Gosnell Brothers) for everything!

  • Review 74 (2021-10-27 - Rating: 5)

    Had an excellent experience dealing with Mike and James and rest of the crew at Servpro! They were professional, friendly, and had a wealth of knowledge when they were looking at our floors. I plan on using them again in the future should the need arise.

  • Review 75 (2021-12-07 - Rating: 5)

    We had to call them for a water leak, and they were at our house in no time. Because of their quick response and excellent knowledge, they were able to save our solid hardwood floors from damage and our carpet. Once they finished cleaning up and drying out the house we only had to paint a few walls. I would call these guys anytime!!

  • Review 76 (2021-11-29 - Rating: 5)

    We used the Mount Airy location of ServPro recently for water clean up. From the first phone call to communication afterwords the experience was superb!! Mike Gosnell was wonderful to work with and answered all questions I ask him. Customer Service at its best!! I would highly recommend them to anyone who needs their services!!

  • Review 77 (2023-11-21 - Rating: 5)

    I would highly recommend Servpro for all restoration projects! The guys were super nice and answered all my questions! They saved us from harmful bacteria caused by a sewage leak in our basement!! Thank you guys!!!Lisa Morgan

  • Review 78 (2022-02-24 - Rating: 5)

    Blowback in an oil-fueled furnace filled our house with smoke and blasted soot everywhere in the basement and main floor. Mike Gosnell and his ServPro crew brought in two industrial-sized air purifiers even before we signed a contract, a huge relief for my COPD-impaired lungs. Cleanup required two weeks of hard work, but the house looks better than ever. Working with Mike and his whole crew was a pleasure — always friendly, but always professional. Special appreciation goes to Maria and Paula from Mikes subcontractor, Mirta (Betancur) Services, who tirelessly scrubbed and washed and vacuumed every surface and everything from books to tchotchkes to countertops.

  • Review 79 (2021-11-16 - Rating: 5)

    The team cleaned our sofas and chairs that needed cleaning long before now. They brought our furniture back to life. They treated it with Scotchgard to make it like new again. We left them in the home to do their job while we were gone for the day. They are gentlemen in everyway and very trustworthy. I recommend them for your cleaning needs! Oh and by the way, I will not wait so long between cleanings this time. Thanks SERVPRO!

  • Review 80 (2022-04-27 - Rating: 5)

    Mike and his team were extremely responsive and professional. We had complete confidence in their services and highly recommend them. What a blessing to have such great folks taking care of you when you need it most!

  • Review 81 (2024-01-10 - Rating: 5)

    Our basement flooded on Christmas Day. ServPro did the mitigation and the reconstruction. They were responsive, communicative and quick! We couldn’t be happier with Jacob Kelly and his team!

  • Review 82 (2022-08-20 - Rating: 5)

    Our business sustained substantial smoke damage from a trailer fire that was backed in our dock. ServPro organized 50 people working 12 hours plus per day for 5 days hand cleaned 50,000 square feet like it never happened and all while we conducted our regular loading schedule. Tony Greene. Fleet Manager. Hollar & Greene Produce Company.

  • Review 83 (2022-07-27 - Rating: 5)

    Mike, Sara and the entire crew did an amazing job. He’s staying in contact with me and has been great about the process. Definitely recommend them for all your mitigation needs.

  • Review 84 (2022-02-22 - Rating: 5)

    Cleaned all carpets! They did an awesome job! Would highly recommend Mike Gosnell and his team. Very professional. Stains removed and carpet looks like new again and amazing fresh and clean smell.

  • Review 85 (2022-02-17 - Rating: 5)

    They done an awesome job cleaning our ducts and vents. Was very friendly, very professional, and very knowledgeable. Would highly recommend these guys. We will definitely be using them again in the near future.

  • Review 86 (2022-05-24 - Rating: 5)

    Like anyone who suffers due to fire we were caught by surprise and didn’t know which way to turn. ServPro of Mt. Airy and Pilot Mountain guided us step by step. Thumbs up to ServPro and thanks to the teams of workers that have showed up and done an outstanding job.

  • Review 87 (2022-05-26 - Rating: 5)

    James was Very prompt and helpful, very knowledgeable and quickly repaired water damage to allow business to continue as normal. James and the team were very accommodating and great to work with. I would definitely recommend!!

  • Review 88 (2024-12-06 - Rating: 5)

    Cameron Truman and his team at Servpro in Mt Airy did a fantastic job!

  • Review 89 (2022-06-06 - Rating: 5)

    This company is by far the best in the business. we gave them a deadline and they met it with 14 hours to spare. It was a challenge with moving product around and required a lot of teamwork but they handled it very well. Good as new!!!

  • Review 90 (2022-12-09 - Rating: 5)

    Very, very pleased with the work performed so far. The quality of the work is outstanding. Being kept informed about all the processes happening is so valuable. Highly recommend ServPro of Mt. Airy.

  • Review 91 (2022-08-29 - Rating: 5)

    Servpro done a great job for us,, was fast about getting our house dried out underneath and the floors inside,, also done a great job about getting sub contractors out to the remodeling ,,and new floors,, thanks for everything James u stayed on everything great 👍

  • Review 92 (2023-10-30 - Rating: 5)

    This team did an awesome job for us. They were prompt and courteous. We could not have asked for better work.

  • Review 93 (2022-05-09 - Rating: 5)

    This company is absolutely super everybody needs to use this company if they have problems they were here fast they did extra super job the difference is amazing my whole community is just thrilled but not half as much as I am the owner, James, is absolutely wonderful be a next military what what else would you expect so these guys are absolutely the best all I can say is if you dont use them its your loss.

  • Review 94 (2023-01-16 - Rating: 5)

    Sherry and the gang, outstanding. Very professional, efficient just amazing service. So much pressure with so many emergency calls. Handled like Pros.

  • Review 95 (2023-08-01 - Rating: 5)

    Highly recommend this company. They do a great job! The lady in the office Sherri was extremely nice and helpful as well.

  • Review 96 (2023-07-06 - Rating: 5)

    Had an emergency here in Elkin over the weekend called these guys they came right out and went to work Caleb done a fantastic job

  • Review 97 (2024-11-18 - Rating: 5)

    Very good very much on point good communication with customers

  • Review 98 (2024-08-15 - Rating: 5)

    GREAT WORK, FAST, AND FRIENDLY. STRONGLY RECOMMEND

  • Review 99 (2024-08-02 - Rating: 5)

    Very nice and very respectful. Did grate work.

  • Review 100 (2024-11-22 - Rating: 5)

    Robert and the contents team are fantastic

  • Review 101 (2021-11-17 - Rating: 5)

    Servpro installed two split systems in our home. Very professional and extremely knowledgeable. Fine gentlemen!

  • Review 102 (2022-07-27 - Rating: 5)

    These individuals at Servopro were very knowledgeable and courteous.I highly recommend using their restoration services.

  • Review 103 (2024-08-07 - Rating: 5)

    Great help cleaning out camper

  • Review 104 (2024-05-08 - Rating: 5)

    Great staff! Efficient! Trustworthy! Cost equivalent to repairs!

  • Review 105 (2024-03-27 - Rating: 5)

    Cameron Truban Was the most respectful man, made a terrible situation of serious water damage even better. He was very respectful & gave me step by step of what needed to be done & what equipment does what. After calling the company he was there quick for it was an emergency call. HIGHLY RECOMMEND Cameron Truban.

  • Review 106 (2023-05-20 - Rating: 5)

    Great Service, Great people. I recommend this company for all your needs as it relates and fire restoration.

  • Review 107 (2021-11-17 - Rating: 5)

    So thankful for Servepro Mt Airy. They helped tremendously with a remodel we recently did.

  • Review 108 (2023-03-31 - Rating: 5)

    Excellent company to work with. These guys go above and beyond to get the job done right the first time

  • Review 109 (2023-02-12 - Rating: 5)

    Great people, we’re extremely helpful every step along the process. I highly recommend them to anyone!

  • Review 110 (2023-03-30 - Rating: 4)

    Responsive. Keeps in contact throughout. Works to resolve any problems that might crop up during processes.

  • Review 111 (2023-06-28 - Rating: 5)

    Great company, great people! This company goes out of the way to make sure you are taken care of. Hands down the best company around to work with!

  • Review 112 (2022-12-20 - Rating: 5)

    James and his term are amazing!! It was so stressful when my mom’s home had water damage, but James was so calm, professional, friendly and efficient that we were really able to relax. Things have gotten done beautifully and more quickly than we anticipated, especially during the holidays! Thankful for these guys for sure.

  • Review 113 (2022-07-16 - Rating: 5)

    We had smoke damage due to furnace malfunctioning. They were fast to respond, and get started with the cleanup.. Bringing in air quality machines right away. Their cleaning crew was very polite, on time and concise.Mike was very helpful and understanding.Top quality work, wouldnt hesitate to recommend Mike and SERVPRO to others.

  • Review 114 (2022-11-22 - Rating: 5)

    They were very nice and came in and got it cleared up for us!

  • Review 115 (2022-01-08 - Rating: 5)

    After giving us a quote on Tuesday, Mike and his crew were at our house two days later to clean the carpets in the bedrooms, an area rug and basement steps. It was amazing to see how well our children’s carpet looked without all of the stains that occurred over the 6.5 years we have lived in our home. It looks like brand new carpet!! The service was quick, professional and affordable. If you are looking to get carpet clean, call Mike at SERVPRO!

  • Review 116 (2023-10-10 - Rating: 5)

    Very professional team !! Would recommend to my family and friends !!

  • Review 117 (2022-04-14 - Rating: 5)

    James and his crew came out to our house within a few hours of calling. From the receptionist to the crew to the owner everyone was courteous and professional. The communication has been outstanding and every step of the process has been throughly explained. Servpro sees you when things are at the worst, but they have helped make things easier. I hope to never need them again, but if I have another pipe burst and cause water damage ( or anything else that would require professional cleanup) I would not hesitate to call the Mt. Airy Servpro office.

  • Review 118 (2022-01-11 - Rating: 5)

    Fast efficient service, great followup, and personal approach to handling a difficult situation during the holidays.

  • Review 119 (2021-10-30 - Rating: 5)

    They were so genuine and made sure the job was done 110% … no shortcuts. I highly recommend for whatever job you are needing them for.

  • Review 120 (2021-10-27 - Rating: 5)

    Great people. Took care of business. Good communication throughout.

  • Review 121 (2022-10-03 - Rating: 5)

    This is such a a amazing company with a professional work ethic and quality work

  • Review 122 (2024-05-10 - Rating: 5)

    Always fast and professional service!

  • Review 123 (2023-11-29 - Rating: 5)

    Very please with their work, very professional.

  • Review 124 (2022-07-23 - Rating: 5)

    Very professional courteous staff mike is excellent to work with

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