Hartland & Wilken Custom Heating, Cooling, Plumbing

Located in Milan, Ohio

Address: 9507 Milan Rd, Milan, OH 44846, United States

Phone: +1 419-668-7785

Rating: 4.6

Services

Online estimates
On-site services
Wheelchair-accessible car park
Wheelchair-accessible entrance

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2025-01-05 - Rating: 5)
Coming up on 2 years this March of having my new furnace. I couldnt be more thankful & happy! What a difference this has made in my very large & older home! It was a very cold time for my old furnace to go out. I was unsure of who to reach out to quickly, as space heaters were barely holding us over. After looking into some different companies & reading into reviews, I decided to choose Hartland! After a phone call, they had someone out to look at in a short amount of time. Finding out the year on my old one & how much it would be to replace the problem part & not knowing if something else could potentially go wrong, it was more worth it to just go with a brand new, energy efficient furnace. I would recommend this company to anyone! Hartland & their team are awesome! I want Jake to know that I am especially grateful for Shane, Brian & his helper Mike! These are the 3 who came into my home & made things so much better! Not only are they professional & got things done in a timely manner, Brian & Mike saw a potentially deadly issue in my basement I was unaware of. They took it upon themselves to not only install my furnace, but fix that as well! So beyond thankful! Not enough words to express! So I want to recognize these kind & caring humans for going beyond what they had to do that day!!!! So nice to know there are still truly good ones out there & these are just a few!!!! Thank you again so much!!!!

Review 2 (2024-12-12 - Rating: 5)
Parker, the technician, gets five stars. He presented on time, clean, polite, and proved efficient as my huge old water tank emptied, drip by drip. After installing the new tank, he checked and cleaned out the kitchen faucet of debris from the water tank. I am very happy the process went smoothly. Yes, I recommend you all.

Review 3 (2024-10-09 - Rating: 5)
This heating and cooling company gets the job done and does not waste anytime! I Had Shane out for an estimate and within a few days i scheduled the install. I’m impressed because of the value they offered in their equipment and they did what they said they were going to do. We have a beautiful new system and the whole process was completed in a few days!

Review 4 (2024-09-30 - Rating: 5)
The appointment was scheduled by a friendly receptionist, and was scheduled quickly. Mike arrived promptly and was professional and friendly. He did a thorough check of my furnace, humidifier, and condensate pump.....everything was checked and left in a good order for the winter months. I will have Mike return in the Spring to check my AC. I have been with Hartland for several years and have had only positive services from them.

Review 5 (2024-09-11 - Rating: 5)
Having our new furnace and HVAC serviced annually by Harland & Wilken gives our family peace of mind knowing that we are prepared for whatever elements the weather sends our way. The team is timely, knowledgeable, polite and willing to answer questions. Thank you Robert and Chris!

Review 6 (2024-04-22 - Rating: 5)
In the process of building our new house, we hired Hartland and Wilken for both the plumbing and the HVAC. It was an excellent decision! They have done a superb job, in a timely manner, and have answered all of our questions. There employees were all very polite and we would not hesitate to use them for other projects in the future!

Review 7 (2024-04-11 - Rating: 5)
Having Hartland & Wilken take care of my family’s HVAC needs has been one of the best decisions I have made as a homeowner. We had had a furnace installed by H&W, and most recently, had a minor gas leak from our hot water tank repaired. Not only is this company prompt and efficient with their service, but their overall costumer service is unmatched in our area. I would like to specifically acknowledge Robert, the technician who came out to fix our hot water tank. He was very personable, knowledgeable, and quickly took care of our issue. I would highly recommend H&W to anyone in our community.

Review 8 (2024-10-31 - Rating: 5)
Always great service from Hartland & Wilken HVAC. Very prompt, very courteous and always do a good job at very reasonable prices!

Review 9 (2023-10-11 - Rating: 5)
I had my kitchen remodeled recently. I tried for over 2 months prior to find someone to install an outdoor vented range hood. I contacted over 12 companies and trades people to find someone who would do the job. They wouldn’t even come out and look. I contacted Hartland & Wilken. They came out and took on the job for me. The technicians were professional, knowledgeable and courteous. I should also add that I am a cancer patient ,they went out of their way to accommodate my needs. Thank you!

Review 10 (2023-04-13 - Rating: 5)
Robert and Chase came to our apartment to look into why our furnace and a/c unit stopped working. They quickly figured out what was wrong, brought back the parts to make the repairs and had us back up & running quickly. Their excellent service, knowledge and professionalism cannot be matched elsewhere. These guys are highly recommended--THANK YOU!

Review 11 (2024-01-17 - Rating: 5)
Robert was AMAZING! Tammy sent him out (he arrived early) & had the furnace back up & running in an hour. Im glad I trusted my instincts & went with Heartland! Dont hesitate, just call them! Will call again for any HVAC needs.

Review 12 (2023-10-18 - Rating: 5)
We had a tankless hot water heater installed. They showed up on time, the price was @ the same as the estimate. The guys that came out were professional, on time, courteous and did a fantastic job. We absolutely love our new tankless system and highly recommend Hartland & Wilken!

Review 13 (2022-08-06 - Rating: 5)
I don’t normally do reviews but I had to jump on here and give these guys some love. They replaced my old scary monster furnace back in 2019 and did an awesome job. Just this last week they came and installed a whole new AC unit in my cottage, retrofitted it to the existing furnace, ran refrigerant, new electricity, the works. These guys were super professional, very knowledgable, willing to answer any dumb question I had. Most importantly they were so friendly. Did a finance option. Made it very easy. Good crew. Good company!

Review 14 (2023-06-25 - Rating: 5)
Showed up early and gave a really great bid on replacing complete heating and air conditioning system.. The technicians removed the old units from the house and had the new units up and cooling the house the next day. the technicians working on the job were very professional and courteous.

Review 15 (2023-12-14 - Rating: 5)
I was having issues with Foxcroft HVAC who was sent from home warranty (HSA). It ended up as a nightmare with over a month without heat. Foxcroft was at my house two different times to “fix” my furnace but did not succeed. Before they left the second time said I needed a part that need authorization from the warranty company and essentially come back a third time. At that point I was fed up but atleast waited one more week. Once I did not hear from them I called HARTLAND WILKEN!! Hartland Wilken came to my house that next day to look at my furnace and fixed it. I will forever be grateful for Hartland Wilken and will be a forever costumer.

Review 16 (2022-08-04 - Rating: 5)
Had them install a great HVAC system with duct work and vents from scratch. I won’t lie, it cost me some real cheddar, but man were they worth it. The two guys I had were super stars, nice but professional. They worked their butts off and you could tell they were highly motivated to perform a great job. Jake the owner was great too, super nice guy and was straight shooter from the beginning. I would recommend this company to anyone needing reliable service!

Review 17 (2023-01-20 - Rating: 5)
Very quick reply to my phone call to your Company. Tech arrived in 15 minutes to start draining the water heater. I had an appointment and agreed to meet here at 11:30. Two very experienced techs did the job in about 1 1/2 hours. Cleaned up and were done. So the service was excellent, many thanks to them both.

Review 18 (2022-05-20 - Rating: 5)
I can’t say enough positive things about this company and team! I recently sold a home and needed work done quickly while the house was on the market. They came out promptly, had amazing customer service and their prices are very fair. Thank you Hartland team for doing urgent repairs and maintenance to get my house sold! I highly recommend this company!

Review 19 (2022-11-03 - Rating: 5)
I called on 11/1/22 to obtain a quote to replace my old water heater. I wasnt having any other issues but was looking to replace before I encountered any problems. Because they were booked solid for the next week, they came out to look at it that same afternoon and replaced it while there. Fast, efficient, friendly service. 5-star review for 5-star service! Thanks so much!

Review 20 (2023-12-21 - Rating: 5)
Did efficient work on time. Ordered and got parts quickly working with other contractors schedules. The heating system is compact and hangs on wall andis great. Great service.

Review 21 (2020-01-20 - Rating: 5)
I could not be happier with their customer service and professionalism! They responded right away to an emergency furnace situation and within an hour (on a Saturday) someone was at my house. From the very beginning, Mike was very friendly, honest, and upfront. It was decided that I needed a new furnace. Mike called his supervisor, Shane. Shane called and we talked about a few options. He emailed me the options to review and was extremely responsive throughout the weekend. By Monday at 8:00AM, Shane had 2 guys at my home to install the new furnace. I highly recommend them! Thank you Jake, Sean, Mike, Shane, and your team! Thanks to you, my family is warm and safe again.

Review 22 (2020-02-27 - Rating: 5)
It was time to do a full replacement of our AC and Furnace. We began by getting 4 quotes from 4 reputable HVAC installers and Hartland won the job. Not only were they 20% cheaper on the Install, but every interaction with Jake proved they were honest and trustworthy. Jake made recommendations based on our concerns and questions (like the cold spots in certain rooms of our home) and we went with his recommendations. Even with an upgraded 2 stage furnace and a new AC 1/2 ton bigger than the old, the job was still under my expected price.The installers were timely and professional and the owner came after the install to check the work. I was impressed with just how good the job looked and have been even more impressed with how well our new system cools our home in the summer and has heated our ENTIRE home in the winter (no more cold upstairs bedrooms).We will be purchasing the annual maintenance plan as well.I highly recommend Hartland for these reasons.

Review 23 (2023-09-14 - Rating: 5)
Been using Hartland from day one, have always have taken care of us from whole house A/C to a new furnace. Have them do their Pre-Summer&Winter checkup is will worth it. Jim

Review 24 (2022-05-26 - Rating: 5)
The following review is from my mother who had work done on her home and wanted to say thank you for a job well done:The gentleman who came to work on my AC unit was very polite, professional and friendly. He made sure I knew what he was doing and took the time to explain what he did after he was finished.

Review 25 (2018-11-13 - Rating: 5)
I just had Hartland today to fix my furnace.I had never done business with them, but saw their reviews. My call was answered promptly and Brian showed up in an hour. There were four different things that contributed to the furnace malfunction. Brian showed thoughtful insight and figured it all out. I was so thankful at the solutions that Hartland will always be my go to for heating and air conditioning. It was affordable and I would recommend them for you.

Review 26 (2018-11-28 - Rating: 5)
Hartland is fantastic! A+++ service! Brian repaired our furnace last year when we lost heat (when another company said there was nothing to do but buy a new furnace) and we had a maintence check today to ensure we were still in working order. Brian is very friendly and explained the issues / solutions in an easy to understand way. Their pricing is straightforward and when we need our 20 year old furnace replaced we will be calling Hartland!

Review 27 (2019-12-10 - Rating: 5)
Called Monday for a Tuesday appointment. Chad was friendly and polite, got the furnace running in no time. My dog treated him like he was a regular member of the family, not just a visitor. If we both like him, hes good people. Hartland will be my first call and my first recommendation. Thank you Chad and Hartland Mechanical.

Review 28 (2018-03-07 - Rating: 5)
Thank you Hartland Mechanical Services! It was a pleasure dealing with you from the very first phone call! You were able to replace our furnace so quickly during this frigged winter! The whole staff was professional and punctual! You were referred to me by my mother. I will definitely recommend you to anyone that I know that has any HVAC needs! Thanks again! Ryan

Review 29 (2019-12-01 - Rating: 5)
11pm on a Saturday night and my furnace quit on me... made the right call and these guys were out at my house in a half hour! There is a reason they have flames on the front of their Vans! Very knowledgeable and even after hours priced reasonably! Would definitely recommend them!

Review 30 (2021-11-03 - Rating: 5)
Chad Legron was just here to repair the furnace. He was professional & knowledgeable. He quickly had the problem diagnosed and fixed. I highly recommend Heartland for all heating, cooling and plumbing needs. No other company compares!

Review 31 (2018-02-08 - Rating: 5)
We had our geothermal furnace system go out during Christmas holiday. I made a phone call to Heartland and they sent someone out that day. Unfortunately the system needed replaced. Shane called me and reviewed the options and a new system was ordered. A new system was installed. Their team removed the old system and cleaned up following the installation. I even received a call from Sean Neer to make sure we were satisfied and any other needs. I recommend Heartland to my family and friends. Thanks

Review 32 (2018-09-29 - Rating: 5)
We had Hartland add central air to our 50 year old home. The home originally had a baseboard heating system so there was no preexisting ductwork. Hartland did a great job. Shane was easy to work with, laid out clear options and came up with creative solutions to the more challenging aspects of the job. The Hartland technicians were polite, professional and were able to get duct work into tight spaces while preserving all important closet space. The team worked efficiently and always cleaned up there workspace when complete. We are very happy with the end result and will use Hartland again for our next HVAC project.

Review 33 (2024-01-12 - Rating: 5)
I have nothing but good things to say about the service of this company. Both times I needed service, they came out quickly and took care of the problem. The service guys are always friendly and knowledgeable.

Review 34 (2018-08-11 - Rating: 5)
Shane, Matt, and Brian ,Happy Wife ....Happy Life Five stars doesnt even begin to tell you how happy we are with these three Awesome Mechanics , from the design and development of the HVAC SYSTEM to the Finished product nothing but professionalism all the way through....and the Craftsmanship ! Well ....I have never seen better and Ive been in the construction field my entire adult life. Hartland !! Give these Men a raise !!!! I will recommend your Company to everyone !Thank you so much ,Stan and Peggy Clements

Review 35 (2020-06-26 - Rating: 5)
After paying Jubilee Heating $6k to install a new heat pump that never worked and screwing up all the wiring in my electrical panel, and the guy came out 900 times and still couldnt get it to work and made up excuse after excuse telling me its not his fault our brand new unit never worked, I finally got fed up and called Hartland Mechanical. They said it looked like the guy from Jubilee never charged the refridgerant or whatever in our new unit. One time at my house, and these guys got my new unit working and its worked great ever since. BEWARE JUBILEE HEATING AND COOLING. Definitely go with these guys!

Review 36 (2018-07-21 - Rating: 5)
Excellent workmanship on a total replacement of 30 year old HVAC system.Work ethic from all involved especially Ryan as lead installer and his assistant Bob could not have been better. A big WOW to entire Hartland team !

Review 37 (2019-10-25 - Rating: 5)
Keith and the rest of the staff are great. They are professional and easy to communicate with. I will be recommending their services for anyone who needs HVAC repairs/replacements.

Review 38 (2023-06-05 - Rating: 5)
The men who came were awesome. They took time to explain things to us and were very helpful and super kind. We know we will be their customers from now on.

Review 39 (2018-03-29 - Rating: 5)
Highly recommended! They came in, done the job right. Will be ordering central air through Hartland to go with my new gas furnace they installed.

Review 40 (2019-01-04 - Rating: 5)
I had the pleasure of meeting Craig today. He did an Amazing Job. He went above and beyond getting my furnace back in working order. Thank you Craig!!!

Review 41 (2023-09-24 - Rating: 5)
Great job by this team of professionals. From the secretaries in the office to the field techs. I appreciate the communication and follow through thanks

Review 42 (2020-12-18 - Rating: 5)
You have a very efficient and knowledgable staff. I highly recommend Sherrita or Mike’s, Drake or Tullio.I trust your company. When there was an emergency, a few years ago. The problem was immediately taken care of.

Review 43 (2020-05-13 - Rating: 5)
Thanks to Hartland and technician Dean for fixing our furnace. Dean dug deep and rectified a potentially major problem in order to get more life out of the furnace. Many thanks!

Review 44 (2023-12-22 - Rating: 5)
The service guys that come out are always professional and friendly and do a thorough job. Great company.

Review 45 (2022-12-17 - Rating: 5)
Chase was kind, respectful, and trustworthy. The office staff is friendly, timely, and responsive. Thank you.

Review 46 (2024-03-07 - Rating: 5)
We have always used Hartland & Wilken since we have moved into our first home in 2021! As first time home owners, there can be a lot of new things to learn, they have always been amazing to work with and have answered all the questions that we have! Very grateful for their company, they truly care about their customers!

Review 47 (2024-09-17 - Rating: 5)
Great service and very knowledgeable

Review 48 (2021-04-01 - Rating: 5)
Best place ever! The office ladies are so kind and the owners are amazing! Their work is top notch and their employees are so friendly and knowledgeable.

Review 49 (2022-07-22 - Rating: 5)
Dane and Colby were very professional, friendly, honest and efficient. Highly recommend!

Review 50 (2021-09-19 - Rating: 5)
They are very professional and did a very good job. We will definitely use them again.

Review 51 (2022-10-20 - Rating: 5)
Phenomenal experience. Professional, troubleshoot issue, replaced, tested, done. Very pleased with service.

Review 52 (2024-08-05 - Rating: 5)
Fast, affordable, and qaulity work.

Review 53 (2021-06-03 - Rating: 5)
Prompt great service. The service tech was very knowledgeable and super helpful in putting my mind at ease.

Review 54 (2024-04-15 - Rating: 5)
Professional, courteous and knowledgeable employees. The best!

Review 55 (2022-06-25 - Rating: 5)
Always on time, technician always explains what he has done.. and careful about making a mess in the house..

Review 56 (2014-04-10 - Rating: 5)
Great company!!! Very Happy with service. Prompt, knowledgeable and professional! Highly recommend to anyone!!!

Review 57 (2023-12-02 - Rating: 5)
Had a great furnace installed within a week, at a great price. I would recommend them above all others.Thank you Jake.

Review 58 (2020-11-23 - Rating: 5)
I’m sure you guys are wonderful, but please don’t follow people so close because you continue you break causing issues to the people behind you! Thanks!!!

Review 59 (2023-06-22 - Rating: 5)
Robert did an amazing job replacing the blower motor for my furnace. He was polite, professional and a great representative of Hartland. I highly recommend them to anyone!

Review 60 (2018-02-07 - Rating: 5)
Great company to work with! Definitely will be using their services again.

Review 61 (2023-04-18 - Rating: 5)
After a couple of quotes, we chose Hartland to replace our heat pump and air handler. Their crew took the time to answer any questions I had and explain how everything works, as they were installing the unit. They did an awesome job. Hartland stuck with the original quoted price, even though they had to end up replacing all the copper line and insulation. I really appreciate that... might have only been $100 or so more, but little things like that make a big difference to a homeowner whos about to write a big check. Our new heat pump runs a lot less. Looking forward to savings on our electric bills- I wish we called them sooner!

Review 62 (2023-07-02 - Rating: 5)
They did some plumbing work for my Grandma and did a great job! I really appreciated how well they explained everything and their service!

Review 63 (2023-09-16 - Rating: 5)
On time, professional, knew what to do, had everything he needed.

Review 64 (2021-08-24 - Rating: 5)
My old AC stopped working in the middle of the night during a heat wave. They had someone out the next day for me who got my AC up and running in no time. Jeremy was amazing, professional, and very helpful. Would 100% recommend!

Review 65 (2021-02-19 - Rating: 5)
We had an exhaust duct fan motor assembly that needed replacing. They came the same day, replaced the part and did a maintenance service. Very quick response and reasonable price 👍

Review 66 (2022-05-20 - Rating: 5)
The customer service was out of this world! Ill never use another service for all my HVAC needs!

Review 67 (2021-11-06 - Rating: 5)
Great service and installation! Very professional.

Review 68 (2020-01-06 - Rating: 5)
Their emergency service is excellent. Customer service and technicians outstanding. Pricing reasonable. Highly recommend.

Review 69 (2018-02-15 - Rating: 5)
We have used Hartland for almost as many years as they have been in business. Their techs are knowledgeable and honest. They dont run up a bill for unnecessary items. Cant beat Hartland.

Review 70 (2021-05-30 - Rating: 4)
He was in and out quick. The weather changed so I havent been able to test it yet but Im sure its working well.

Review 71 (2024-12-02 - Rating: 5)
Very professional

Review 72 (2023-09-12 - Rating: 5)
Great job!

Review 73 (2019-06-25 - Rating: 5)
Jake wilken came for and estimate and ended up fixing my ac unit! Perfect job and found the problem instantly! I will be in Contact with these guys for all my ac needs!