Sutton Brothers Heating, Cooling, Plumbing, & Electrical

Photo of Sutton Brothers Heating, Cooling, Plumbing, & Electrical

Located in Kernersville, North Carolina

Address: 365 W Bodenhamer St, Kernersville, NC 27284, United States

Phone: +1 336-390-3902

Rating: 4.8

Services

  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance
  • Repair services
  • NFC mobile payments
  • Credit cards

Categories

  • Electrician
  • Air conditioning contractor
  • Electric vehicle charging station
  • Air conditioning repair service
  • Furnace repair service
  • Electric generator shop
  • Heating contractor
  • HVAC contractor
  • Plumber

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2025-01-02 - Rating: 5)

    Jason with Sutton Brothers could not have been nicer or more accommodating. He was super quick with getting us on his schedule the same day and took care of our furnace issue in just a few minutes. Great and fast service, it’s nice to have someone you can count on for an immediate need as important as heating, cooling and plumbing!

  • Review 2 (2024-12-11 - Rating: 5)

    Anthony Kusztyb is not only an smart and experienced plumber, he is an excellent communicator. Whatever he worked on, he described what the worst possible outcome might be, and the chances of that, given my 80s-era plumbing. He was able to repair the cold water faucet despite the fact that it was long past due for an (expensive) replacement and easily removed the shower head that would not budge for me. He made sure to test both jobs thoroughly before he finished with them. Because I had concerns about my sewer line, he ran his camera until he hit a partial obstruction close to my foundation wall. He let me know how this might be cleared and, in keeping with letting me know the worst, he told me that the obstruction was probably outside, but *might* be inside the house (possibly under the shower). So far, the worst case situations have not occurred, but I sure appreciate knowing about them beforehand. Each time Anthony has left my house, I have felt more knowledgeable about how house works & very grateful that I have been able to hire Anthony as a plumber.

  • Review 3 (2024-12-05 - Rating: 5)

    I am a first time customer with Sutton Brothers. I cannot express how helpful their attentive customer service was as well as quick response time and quality of work. Cory was extremely thorough in his efforts to resolve the issue. On top of that, he was polite, kind and thoughtful. I will definitely be a repeat customer for future maintenance needs and for when unfortunate things may pop up. Thanks Sutton Brothers!

  • Review 4 (2024-11-01 - Rating: 5)

    The guys at Sutton Brothers are professional, thorough and always do a great job. I have purchased multiple units from them Having received multiple quotes each time I did this they were always the best priced and carry the brand carrier for which I prefer. We’ve used them for our maintenance contract for a number of years now and they even offer plumbing, which is nice. Highly recommend giving them a chance if you’re in the market for a new system. Shout out to Ian who has always done right by me.

  • Review 5 (2024-12-13 - Rating: 5)

    Honest, on time and very capable tech (Hunter). My first call was for the discounted inspection. Tech immediately found 7 gas leaks that had been there (my estimate) probably since initial construction. I immediately signed up for the annual maintenance program and am glad I’ve found a worthwhile service partner. The office staff for customer service and scheduling was outstanding as well. I only wish I’d called sooner.

  • Review 6 (2025-01-03 - Rating: 5)

    I would like to thank Sutton Brothers for their efforts to restore the power to my mothers house. They worked effortly to get the power on before New Years. I would recommend Sutton Brothers to anyone who has an electrical issue.A special thanks to Nathan for his effort.

  • Review 7 (2024-06-01 - Rating: 5)

    Very pleased with the service and professionalism that Sutton offers. From the initial meeting to the installation everything was top notch. Rickardo and Alex installed our unit and they were very knowledgeable, respectful of our house and left it spotless. Highly recommend this company. And, they were cheaper than the other quotes we received 🤘

  • Review 8 (2024-08-29 - Rating: 5)

    Thank you for a great experience with our heat pump replacement yesterday! As first time customers, the process was smooth, efficient, and enjoyable from our first contact with the office. Ian came out within an hour to provide a detailed estimate. He was very knowledgeable, explained options, and patiently spent time answering all of our questions. Our installation team was skilled, professional, and personable (Spencer, Jonathan, and electrician Nathan). Also, I must say that their clean up was amazing! We are so happy with our choice, and will definately be repeat customers. Thank you Sutton Brothers for your excellent value and exceptional customer service!

  • Review 9 (2024-11-09 - Rating: 5)

    Great! The sales person was fantastically helpful. The first evaluation was not just to sell me something but what would be best for me. Installers were very professional and extremely nice. All appointments were either slightly early on right on time.I highly recommended this company.

  • Review 10 (2024-11-02 - Rating: 5)

    I bought 2 systems for 2 different homes. These guys are amazing from start to finish. Call Nathan when you need a new system. He was so good I bought a second. Great people no problems and helped me get everything I needed at an affordable price.

  • Review 11 (2024-08-11 - Rating: 5)

    Gary is absolutely the best technician we have ever dealt with. He is knowledgeable, courteous, and diligent in his work. Sutton Brothers Heating and Air is lucky to have this young man as an employee. The level of customer service he exhibited was above and beyond which is why we will highly recommend this company in the future.

  • Review 12 (2024-12-13 - Rating: 5)

    Thank you for working us in to your busy schedule! David Rice was excellent in providing the service we needed. He arrived on time, and got the job completed quickly and without any issues. Thanks a bunch!

  • Review 13 (2024-10-28 - Rating: 5)

    I would recommend Sutton Brothers to everyone and anyone who needs Plumbing and HVAC services. I just used them for a water pressure/plumbing-related fix. David and Caleb were extremely professional, timely, and kind! David went above and beyond to help me understand what he was doing and why he was doing it. I am extremely appreciative of his time and thoroughness through the whole process.

  • Review 14 (2024-08-28 - Rating: 5)

    Excellent customer service from first point of contact for scheduling, follow up on service issues, frequent communication to keep the customer aware of needs, and the skill /knowledge of the technician providing service.Today I had the pleasure of meeting Daniel Castiglione as he was assigned as my service technician. Daniel was most professional, courteous, friendly, and very knowledgeable. Good workers are often hard to find these days so Sutton Brothers should do everything possible to keep this GREAT member of their team . Daniel provided an outstanding performance.

  • Review 15 (2024-08-13 - Rating: 5)

    Usually, Ive had decent experiences with them in the past. This experience has been pretty awful and its not over. I needed a new system install and I completely disregarded the other local company with great reviews because they demanded me to sit with them for 90 mins, so they can try to overcharge me for a new unit. The salesperson who came out was quick about things, which I thought was a good sign. However, once I agreed and signed, I stopped hearing from them.Edit: I received a call from one of the owners who assured me that there was a communication error on their part. By that Friday, my new unit was installed and working great. Just phenomenal. Again, use Sutton Brothers. During installation, one of the hallway vases was accidentally knocked over and broken. It was replaced with no problem. Best in the area.

  • Review 16 (2024-08-21 - Rating: 5)

    Gary and Daniel were superb! They were kind and respectful. I appreciate a couple of small extra things they did that were not necessarily required, but meant a lot to me as an elderly person living alone.I do have a recommendation- taller ladders for 10 - 11 foot ceilings. I did not think they looked safe on the small top of the ladder when they were changing filters.Thanks Gary and Daniel for your hard work!Scottie Wilson

  • Review 17 (2024-11-22 - Rating: 5)

    Service was wonderful, when Anthony not only helped solve our problem, he also volunteered his time to look at another potential problem noted on an inspection report. He said everything looked fine with no need for repair (a sign of a quality individual and a quality company).

  • Review 18 (2024-07-07 - Rating: 5)

    We called Sutton Brothers at 8am for an urgent repair. They scheduled us for 1pm, very prompt and much appreciated! Cody showed up and had the problem solved in short order. He was professional, friendly and knowledgeable. We will 100% be calling Sutton Brothers from now on. They have secured all of our electrical, HVAC and plumbing business from now on. It was so refreshing to deal with a local company that cares. We will recommend them without reservation to friends, family and even complete strangers. Thank you Cody, I hope your bosses see this and pass it along to you. Good people doing good things.

  • Review 19 (2024-10-07 - Rating: 5)

    The employees that showed up this morning to replace my water heater could not have been nicer or more professional. They promptly installed the new unit, cleaned up and removed the old unit and made sure I was satisfied with the workmanship. Great overall experience, would definitely recommend.

  • Review 20 (2024-12-19 - Rating: 5)

    Very helpful and insightful. He knew exactly how to do the job and even gave me advice to help keep up the maintenance on my system. Im definitely a loyal customer moving forward

  • Review 21 (2024-10-08 - Rating: 5)

    I reached out to Sutton Brothers for plumbing issues on a Sunday and they were able to come out the next day; it wasnt an emergency situation, just an inconvenience.Chris and apprentice provided professional and polite service, quickly fixed our issue, and also offered some tips and advice on system maintenance and repair that I could do myself to keep things working well.Without a doubt, if I need plumbing or HVAC repair in the future, Sutton Brothers will be my first call.

  • Review 22 (2024-10-22 - Rating: 5)

    The installers arrived on time and immediately put down protectors on the floor. They were very professional in all aspects. The technicians arrived on time and completed the job. They showed us how to operate the new thermostats and cleaned up before leaving. We had a complete HVAC system replacement.

  • Review 23 (2024-09-20 - Rating: 5)

    Our air stopped working, so we called around 5:00pm to get an appointment. Our tech was knocking on our door at noon the next day. Hunter fixed everything, made recommendations about needed repairs and was on his way by 2:00. We’re very happy with the service. Thanks so much!

  • Review 24 (2024-07-01 - Rating: 5)

    Really appreciate the quick response and great customer service from Sutton Brothers, especially Caleb Reece. Caleb came out late on Friday and was able to not only diagnose the issue, but followed up by answering my additional questions and concerns. The timely response with employees that genuinely care about their customers is hard to find. From my first interaction with this company (2 years ago) to my most recent, I have been a satisfied customer. When your AC goes out, you are not the most rationale person, but the employees at Sutton Brothers, treat you with kindness, understanding, respect and make the extra effort to help you as quickly as possible.

  • Review 25 (2024-08-25 - Rating: 5)

    All of the technicians that came out to the house for our HVAC install were friendly and professional. Sutton Brothers have been easy to communicate with and had quick response times. It was a very straight forward process and everyone was helpful and knowledgeable.

  • Review 26 (2024-05-30 - Rating: 5)

    I was referred to Sutton Brothers by a co-worker, and I must say, I was impressed from beginning to end. Megan and the office staff were super friendly and helpful when I called to inquire about services and had questions about financing. There was a slight snafu in the beginning with a tech coming out rather than someone to provide a quote. However, that was quickly taken care of and Nathan came out that same afternoon to provide a quote and to review product information. He answered all of my questions during the visit, as well as the times I contacted him thereafter with further questions. I appreciate his patience and promptness in responding to my concerns and questions. The crew - Felix, Eduardo, and Brian were terrific, super friendly, and very professional! They did a great job and the project was completed within the time Felix had provided upon arrival. I am pleased with the overall outcome and if I had it to do over again, I would definitely go with Sutton Brothers! Thank you all for a wonderful customer service experience!

  • Review 27 (2024-11-18 - Rating: 5)

    Hunter was a great help troubleshooting my HVAC system that was not heating the house. He told me what he was doing, and showed me the damper that wasn’t working. He had the necessary parts in his truck and the issue was resolved in less than an hour. Thank you Sutton Brothers!

  • Review 28 (2024-07-02 - Rating: 5)

    In our ER situation, Sutton Brothers was able to get a technician to us the same day - thankfully. The process to schedule someone was very easy on line. Mr. Sheets was knowledgeable and very courteous. He explained the problem and was able to fix it within a very short period of time. Grateful to your company and your service provider !!!

  • Review 29 (2024-08-30 - Rating: 5)

    Great experience! We needed an AC repair that I discovered at 6am on a Friday. Made an online appt and they were at the house before noon and done with the repair before 1pm. Hunter was extremely professional and courteous.

  • Review 30 (2024-11-12 - Rating: 5)

    Anthony was great! He was very patient and explained everything he was doing. Really appreciated him. Would definitely use again.

  • Review 31 (2024-07-23 - Rating: 5)

    So far the guys that came out to give us an estimate were very good, very very nice and treated me with so much respect. And the estimate was very satisfactory. I am very pleased with Chris and Caleb. They were experts and I reconnect Sutton Brothers for any plumbing situations. Very reasonable.Thank you!These guys were very polite. They did a great job with the sump pump and pipe lines. Their equipment was slow getting to them but they worked hard in the heat. Unrecommended them to anybody. Thank you Chris, and Kris.

  • Review 32 (2024-07-25 - Rating: 5)

    Thank you Sutton Brothers! The technician Abe, was very professional throughout the entire process of repairs. He was always on time and answered all my questions. Also, he wore shoe covers without being asked, a huge plus for me. He always cleaned up and was super patient with my crazy little dog, who was always worked up when he got here. Make sure you take great care of Abe!! Thank you so much!

  • Review 33 (2024-11-13 - Rating: 5)

    Great customer service when calling the office. Very prompt in having someone come out to provide bid. Johnny, Division Manager, was patient, and professional. Took the time to be very detailed. No surprises!!!!Highly recommend.

  • Review 34 (2024-08-02 - Rating: 5)

    Under cabinets lights suddenly stopped working. Sutton Bros electricians came and quickly diagnosed the issue as a faulty wall switch. They quickly replaced the switch and all lighting works fine again. The crew was knowledgeable, friendly and courteous. Well Done!

  • Review 35 (2024-10-28 - Rating: 5)

    Hunter Yates brings his A game to a service call. Walked me through the entire procedures he preformed. 100% satisfaction from me. A professional’s professional. Keep doing what you do young man.

  • Review 36 (2024-09-29 - Rating: 5)

    My HVAC system had a urine smell that came out of all the air ducts. They were able to completely fix the problem. My ducts dont smell like anything but fresh air now! They installed a UV light that kills bacteria causing the odor. If you have a similar issue, its definitely something they can fix.Caleb did a great job! He was super friendly and worked hard.

  • Review 37 (2024-08-23 - Rating: 5)

    My HVAC cooling system went on the blink-no cooling at all for a month! With the high humidity and pollen count in NC lately, I ve been suffering with breathing problems and fatigue (as seniors we cant take the heat like younger people). Ive been hesitating to call for AC repair because of unexpected medical bills and worry about the cost. Today I finally called Sutton Bros. and Gary came out right away. I knew instantly that he was honest and was not going to pump up my bill. He explained what was wrong (and showed me) and replaced the capacitor. He checked to see if the part was still under warranty (Sutton Bros. installed the HVAC Unit), and it was so thats a plus! The air is nice and cool, and my breathing is better-now I can finish the house cleaning I started a month ago! My bill was reasonable and fair, and I purchased an essential plan which Gary explained would cancel my dispatch fee for todays visit. So, for me it was worth it (about $100 more than the bill would have been with the dispatch fee) to purchase a plan that includes maintenance of my HVAC system for a year. Gary told me that they will send me reminders which is good for older people like me with some memory compromise. It was a pleasure dealing with Gary B and I hope he comes back for maintenance or any issues I may have in the future!

  • Review 38 (2024-08-16 - Rating: 5)

    Chris Craigside of Sutton Brothers HVAC, Plumbing & Electrical was very professional and thorough in his explanation of my plumbing problem and the necessary steps to fix both bathrooms. I like to thank him for his professional demeanor and kind attention.

  • Review 39 (2024-10-25 - Rating: 5)

    Fantastic experience, from the salesperson (Matt) to the technicians who came out to replace our HVAC system. They were all courteous, on time, and did an excellent job. We are over the moon with our new system.

  • Review 40 (2025-01-03 - Rating: 5)

    “In the process of remodeling our Kitchen, we required the services of a qualified Electrician for multiple aspects of the Remodel Project. These included the upgrade and installation of a new Electrical Panel Box, the running of new circuit wiring for Lighting, Outlets, and an Electric Range; the installation of Can Lights in the Kitchen Ceiling as well as several Pendant Lights. The Project work was performed by Electrician Miguel Silva. Miguel always arrived at the appointed time, was conscientious of our home by protecting the areas he was working in, picked up after the work was complete and was knowledgeable and professional in every sense of the word. I would not hesitate in utilizing Miguel Silva and Sutton Brothers Electric for any future needs we may have and would recommend them to anyone requiring similar services.”

  • Review 41 (2024-07-24 - Rating: 5)

    Very professional, always kept us informed as to what he was doing and the price before hand. There was no hidden or surprise fees. Daniel was polite, very well informed about his job, answered every question without hesitation. Very pleased.

  • Review 42 (2021-09-18 - Rating: 5)

    Great company to do business with! Got my quote from Ian, for a new A/C and Furnace unit back in June, after comparing prices with other companies this one was definitely the best deal! Definitely recommend very responsive contacted Ian on Wednesday 15th and accepted the quote in less than 48 hours I had my old 23 year old unit replaced! Work done on Friday 17th, the installation crew was also GREAT they were on time as specified and everything went great. Also a big thank you to the installation crew manager for helping me with the fireplace! I highly recommend this company! Don’t waste your time searching for another company! Thank you guys for your quick and easy service!

  • Review 43 (2024-07-10 - Rating: 5)

    My call to Sutton Brothers, was answered by a very sweet lady, and took my information down. And was here first thing the next morning.The plumber was very pleasant, and professional. Showed good knowledge of his profession I would recommend Sutton Brothers highly.😊Karen🔧🧑‍🔧🪠

  • Review 44 (2024-06-22 - Rating: 5)

    Hunter Yates did a great job when he visited my place last week! Im a first-time homeowner and new to all of this, and he explained everything thoroughly and helped me figure out the services I needed. He made a minor repair at no charge to me. I have signed up for the Sutton Brothers maintenance plan and recommend them to others. Thank you!

  • Review 45 (2024-08-16 - Rating: 5)

    They were awesome! Came same day. Hunter was very knowledgeable and professional. We now have a maintenance plan to keep an eye on things!

  • Review 46 (2024-08-01 - Rating: 5)

    Great person to work with. So helpful and knowledgeable. Wonderful experience.2nd time working with plumbers. Installed a hot water heater. OUTSTANDING! they did more than expected. Glad I have a master plan on 2 condos and a house. Soon having a HVAC system installed.

  • Review 47 (2024-12-17 - Rating: 5)

    Sutton Brothers is excellent in communicating: I received a text that my Tech was on the way as well as different options/price quotes for the services needed.

  • Review 48 (2024-09-19 - Rating: 5)

    Ian was wonderful to work with. He helped me understand what was wrong with my system and what my options were. Install team were pros and finished in a timely fashion.

  • Review 49 (2024-08-20 - Rating: 5)

    Gary did a great job! He was very courteous and professional, and answered all my questions. Very good employee you should be proud.

  • Review 50 (2024-07-19 - Rating: 5)

    Very prompt, professional, and fairly priced. They understand communication and provide timely text messages alerting you of your appointment, when your tech is one they way, and a follow-up after service. No one tried to upsell me something that I did not need. Nice to have a default company to handle all my HVAC, plumbing, and electrical needs.

  • Review 51 (2024-07-08 - Rating: 5)

    Chris was very polite and professional. He advised us on everything he was doing. He set up an appointment before he left in order to complete the job. Also informed us on everything he would be doing on the next appointment. I like his communication on the job. Great Job!

  • Review 52 (2024-09-17 - Rating: 5)

    Hunter did a great job on my Fall maintenance on my heat systems explaining everything well and pre-emptively pointing out and addressing things that could cause concerns going ahead. Very knowledgeable and a pleasure to work with.

  • Review 53 (2024-12-05 - Rating: 5)

    Hunter was able to diagnose my furnace issues .Made the necessary adjustments. I am glad to have benefited from his knowledge and professionalism!

  • Review 54 (2024-12-24 - Rating: 5)

    Miguel was on time and worked quickly. Very professional, knowledgeable, explained what our issue was and fixed it to our satisfaction. Great service!

  • Review 55 (2024-08-20 - Rating: 5)

    Gary was amazing! He got everything fixed and way quicker than I expected. He was explained everything in detail. I would recommend this company 10 times over. Great service!!

  • Review 56 (2024-12-20 - Rating: 5)

    Spencer was great. New install of a Heat Pump. I have had outstanding customer service from the calls to the technicians.

  • Review 57 (2024-06-21 - Rating: 5)

    A++ 5-star experience all the way around!I knew the minute I met Nathan, he would take care of my family’s concerns and execute the installation procedure quickly and efficiently. Spencer and Tito’s team couldn’t have been any nicer and professional. The minute they arrived, the team went straight to their systematic order of operations. The team refused to pause for lunch even despite the scorching temperatures. They acknowledged that the priority was to get my home cooling consistently as soon as possible.After completing the installation, the team gave me a thorough explanation and tutorial on my two new systems.HIGHLY RECOMMENDED!! I could not be happier with the experience and transition.

  • Review 58 (2024-12-27 - Rating: 5)

    Pleasant, however did not bring the filters for a preventive maintenance assignment, however he returned the following day and replaced them

  • Review 59 (2024-07-17 - Rating: 4)

    The technician, Gary Bennett arrived on time and conducted the service call with expertise and professionalism. He was friendly and informative regarding our HVAC service needs. Thank you Sutton Brothers and Gary Bennett.

  • Review 60 (2024-03-06 - Rating: 5)

    This was our first experience with Sutton Brothers and it could not have been better. Mark came out in the morning and immediately located the problem with our AC and said it probably would take a day or two to get the part and he would let me know when it came in. Only a few hours later I got a notice that he was on his way with the part. The communication from Sutton Brothers was truly amazing and as a customer I really appreciate the excellent customer service. We look forward to having a great relationship with them for our future AC needs.

  • Review 61 (2024-07-13 - Rating: 5)

    I called first thing in the morning when my air quit blowing cold in the middle of our heatwave and I had cold air by early afternoon! Communication was excellent, even sending a picture of the technician with his arrival time so I knew who to expect and when he would arrive. Thank you so much!

  • Review 62 (2024-07-17 - Rating: 5)

    On the phone three times and each time answered in a courteous, mannerly and respectful manner!Shout out to the following—->receptionist-Melissa;technician-Marksales person-NathanMy wife and I are looking forward to having a new upstairs AC/heat unit. We trust them even though we haven’t had installation yet.

  • Review 63 (2024-12-17 - Rating: 5)

    Daniel C. the technician from Sutton Brothers was very professional and took the time to listen to my concerns. He found the problems with my HVAC systems and gave me many options to correct my problems. I would gladly recommend Sutton Brothers because of Daniel C.

  • Review 64 (2024-06-25 - Rating: 5)

    Called Sutton Brothers yesterday for a diagnosis/potential repair and they had Gary B. scheduled and here today at 10:00 AM. They let me know when he was dispatched and he arrived early.Gary was easy to talk to and did a great job explaining the system, how it functions, and what he was looking at. (He said I was welcome to hang with him or stay inside - I was interested so I took the opportunity to learn, if you want a less engaged experience or are busy, there’s no pressure or need to be around for the work).Turns out my system didn’t have any mechanical issues and everything looked okay save for the intake filter which could have attributed to overheating/unit powering down. He checked everything from the coils, the fan, ductwork, and Freon. He serviced/cleaned the machine internally, removed the $89 dispatch fee for mechanical issues, and only charged me for the maintenance.Overall, I feel like he was transparent, honest, and doing what he would’ve wanted to be done to him as a customer. I’ll definitely reach out to them if there are any issues in the future.

  • Review 65 (2024-07-29 - Rating: 5)

    Hunter was able to give us a quote & move our thermostat same day. He communicated clearly & left the job site clean.

  • Review 66 (2024-09-10 - Rating: 5)

    David Rice came for a Preventative Maintenance on our house and was very knowledgeable and approachable. Made sure we knew what would be happening and answer any questions we had.

  • Review 67 (2024-09-24 - Rating: 5)

    A relative recommended Sutton and we have not been disappointed. We have a number of projects, and it is convenient to have a company who offers hvac, electrical and plumbing!

  • Review 68 (2024-10-20 - Rating: 5)

    I had a new heating system installed in one dayThe team of Felix and Eduardo were great to work with. They did an excellent job.

  • Review 69 (2024-08-11 - Rating: 5)

    Gary did a great job, very professional and had my air fixed very quickly. Highly recommend him!

  • Review 70 (2024-07-01 - Rating: 5)

    Excellent experience getting new HVAC installed. I highly recommend Sutton Bros. Ian thoroughly explained what I needed. Eduardo and Felix were polite, efficient and professional. They made this installation as quick and easy as possible.

  • Review 71 (2024-08-19 - Rating: 5)

    Cody Steyers is great. Knowledgable, friendly & caring. Trust him & Sutton Bros. to handle all of my HVAC needs.Mike M

  • Review 72 (2024-07-02 - Rating: 5)

    Sutton Brothers came to the rescue when my ac went out. It was late Friday night and Hunter worked to figure out the cause. He added coolant to try to get the house cool as long as possible.Another gentleman brought more coolant on Monday. The part arrived and Hunter worked to get things corrected and my house cool again. Thank you , Hunter for your professionalism and knowledge of your craft. Sincerely, Amy Best

  • Review 73 (2024-06-24 - Rating: 5)

    Anthony was prompt and very professional when he arrived. He listened to our concerns and was able to help tease apart the project and made some very good points enabling us to make informed decisions. Anthony took the time to explain the whys and hows of the project in a manner that was very understandable and straightforward. I appreciated the immediate email with a desciption of the potential job, the price and photos for documentation. I also appreciate that Sutton Brothers keeps our history, with photos, making it easy for Anthony and I to look back at past projects.

  • Review 74 (2024-11-26 - Rating: 5)

    Very pleased with the quality of service. Daniel our technician was professional and recommended a service we needed. Prompt and efficient.

  • Review 75 (2024-11-16 - Rating: 5)

    Tech was professional knowledgeable and got my hvac u it up and running in no time. will definitely use Sutton Brothers Again in the event i need hvac repairs thanks guys!

  • Review 76 (2024-05-04 - Rating: 5)

    Our air unit had to be replaced and we wanted to come off of gas heat too. Sutton Brothers had us fixed up in no time! They were fast, friendly and very knowledgeable. I highly recommend them!

  • Review 77 (2024-04-10 - Rating: 5)

    From the text message telling me that my technician was on the way (which included both name and picture!) to the time taken to go over all options and even scheduling a comfort advisor for us free of charge, Sutton Brothers has provided stellar service. Adam was knowledgeable, efficient and very professional. I love that he took the time to explain everything.

  • Review 78 (2024-12-18 - Rating: 5)

    I am very pleased with my most recent purchase from Sutton Brothers. Tito and his team did an excellent job installing my new gas furnace. The sales team (Ian) also shared with me how I could save money with an attic tent and improve air quality with a media filter. I am very pleased with the knowledge of the team members and the quality of the work.

  • Review 79 (2024-06-19 - Rating: 5)

    We are quite satisfied with the work performed by Hunter Yates. He seemed to be very skillful in carrying out the work. It was obvious that he has a good deal of experience and training. Hunter also was extremely polite and considerate in his interactions with us.

  • Review 80 (2024-05-23 - Rating: 5)

    Gary did an excellent job in helping me to make the most informed decision about my air scrubber and UV lights needs. He answered my many questions very patiently and thoroughly. Highly recommend this company!

  • Review 81 (2024-06-12 - Rating: 5)

    We are very pleased with the service we received. Hunter was very professional and knowledgeable. Our AC unit was freezing up and leaking water and he diagnosed and fixed the problem with ease. We will be going to Sutton Brothers for our future needs!

  • Review 82 (2024-07-22 - Rating: 5)

    Technician arrived only 2 hours after we called for service!! Loved the quick response! He was very friendly & efficient, was able to fix the problem right then!

  • Review 83 (2024-07-10 - Rating: 5)

    Hunter came out within a few hours after I called and fixed the problem I was having with my outside unit(capacitor). Checked Freon levels and flow levels. Very nice and professional . Would recommend the company and Hunter to anyone.

  • Review 84 (2024-05-02 - Rating: 5)

    Sutton Brothers responded immediately to our call. The technician, Cody, came out the next day to try and diagnose a unique situation. He patiently took the extra time needed to figure out the problem in conjunction with the home office and a plan was formulated to repair the condition. Highly recommend.

  • Review 85 (2024-05-22 - Rating: 4)

    Ivan Arteaga and his team did an excellent job installing my gas water heater. They were very professional, explained the entire process in detail, and answered all my questions thoroughly.However, I had an issue with the sales technician, Chris C. He was very aggressive towards my daughter when trying to sell the equipment and secure the contract. His tactics, in my opinion, bordered on harassment. He even made false claims, such as stating that if I turned off the water, I had just entered into a contract. Additionally, he invaded her personal space and boasted about how much money he made. His approach was very unprofessional. I have informed his supervisor of his actions and would recommend additional training for Chris in soft skills.

  • Review 86 (2024-08-11 - Rating: 5)

    Needed emergency service on the weekend. The technician originally couldn’t get out until the following day, but was able to make it that same night and fixed in less than 30 minutes. Fantastic service!

  • Review 87 (2024-09-26 - Rating: 5)

    Daniel Castiglioue, with Sutton Brothers is truly excellent! He is professional, knowledgeable and makes sure his work is well done. He is prompt and there when scheduled. Sutton offers reasonable pricing and it is easy to get on their schedules. I’ve had other services done and their staff are all extraordinary.I highly recommend Sutton Brothers to my friends and family. All office staff are very friendly and professional, as well as understanding and caring.

  • Review 88 (2024-07-22 - Rating: 5)

    Abe provided excellent service. He checked all areas to make sure that the air was flowing properly in the home. We appreciate his patience.

  • Review 89 (2024-10-10 - Rating: 5)

    We work together third party fantastic organization great communication all around top service friendly knowledgeable super easy to deal with and Im old and picky almost forgot he did a complete service on the HVAC system

  • Review 90 (2024-12-20 - Rating: 5)

    Just had our planned plumbing inspection with Dave and Jeremiah. They are professional, knowledgeable, respectful, patient, and courteous gentlemen who were a pleasure to welcome into to my home to perform this service. When they completed the task, I felt well informed and educated on the process and a few tips were given on maintenance that we hadnt considered in addition to the ones we already do. This experience gives me the confidence to say I recommend Sutton Brothers.

  • Review 91 (2024-01-22 - Rating: 5)

    Realized our gas furnace was not working on what may have been the coldest weekend this winter! We did what we could...just the basics, then called Sutton Brothers. We have a service contract and a 4 year relationship with this provider. The phone response was quick, we did have some questions to clarify what would be happening. With clearer information, we settled in, making preparations to possibly hunker down till the next morning. We were very pleasantly surprised in a few hours with a text letting us know a technician was on his way to our address!Within 30 minutes of technician arriving, the problem was determined and temporarily fixed-providing us with ample heat till the needed part could be permanently installed. This morning we got confirmation of a return visit from Sutton Brothers on Wednesday! Very happy we have a relationship with this company.

  • Review 92 (2024-02-12 - Rating: 5)

    The repairmen were here quickly and showed us right away how to reset our thermostat. They were awesome! Very polite considerate and had their shoes covered which we appreciated on a rainy day. Adam and the other gentleman are an asset to your team. We hope we get them in the future!

  • Review 93 (2024-08-02 - Rating: 5)

    Hunter was amazing and went out of his way to check everything and get my system up and running quickly. So appreciated as with heat sensitive dogs it could have been really bad for my pups.

  • Review 94 (2024-09-25 - Rating: 5)

    Michael was very professional , knowledgeable, and respectful while doing a fantastic job. Thanks and if we need help again, please send him our way.

  • Review 95 (2024-04-10 - Rating: 5)

    This is my first experience using Sutton Brothers. The technician (Blake) was very professional and courteous. He answered my questions, and seemed very knowledgeable. He went over the yearly maintenance programs available but was not pushy. I would contact this company again.

  • Review 96 (2024-05-14 - Rating: 5)

    Very professional and thorough job. Went above and beyond, cleaning out the unused air returns due to our concerns with allergens.

  • Review 97 (2024-06-13 - Rating: 5)

    Roger and Hunter came out to give us options for replacing refridgerent lines on our upstairs AC unit that were leaking. They came up with an afordable option that did not require tearing out sheetrock and scheduled a crew to do the work. While here they did a quick inspection under the house while checking the downstairs AC. They found an air leak in the duct work that was costing me money (monthly power bill) AND found a leaking pipe. They arranged a Sutton Brothers plumber (Cody) who came out same day and made a quick repair. I feel like their approach to home systems is comprehesive and professional. Highly recommended.

  • Review 98 (2024-03-11 - Rating: 5)

    A big Thank You to Adam Smith for making an emergency weekend call. He was knowledgeable, professional and very kind while working on my gas furnace. He explained the problem so I understood what was being done.I did not have to wait long at all for Sutton Brothers to send Adam.Thank you again for being a good company to work with.

  • Review 99 (2024-05-21 - Rating: 5)

    This is the third service call Ive had since moving in to the area in August 2023. All of their technicians have been knowledgeable, timely, and do a great job actually doing the service. Estimates are explained in detail and they make sure that you understood what they had explained. I would not hesitate to recommend them for all of their services.

  • Review 100 (2024-06-25 - Rating: 5)

    Raunel was very professional and detailed oriented. He answered all my questions and concerns, leaving me worry free. My experience with Sutton Brothers was very positive and refreshing.

  • Review 101 (2024-01-30 - Rating: 5)

    Sutton brothers sent a technician to give us an estimate on a moderately expensive repair/replace. He explained everything well. On the planned date, Chris and his crew came on time to complete the work. All 3 were gentlemen. Mannered, and conscientious of my property. They completed the job in a timely manner. They were tolerant of my spying and asking questions. When they were done, Chris asked if I had any questions and was patient and clear explaining everything. I was impressed with the professionalism. I would hire Sutton Brothers again for my plumbing needs.

  • Review 102 (2024-07-15 - Rating: 5)

    Caleb is always so polite plus it’s obvious he wants to take care of the customer .Reliable , knowledgeable & trustworthy !Three keys to success !Thank you All !

  • Review 103 (2024-11-21 - Rating: 5)

    We have only been using Sutton Brothers since April of this year (2023), but they have been very professional and kind. Our A/C unit broke in July and the company sent a technician, Daniel, out on a Saturday. He was amazing and came 3x that day, even though it was his birthday. He ended up coming back a couple of days later; he worked tirelessly and with a great attitude. In the end, we needed a new A/C unit and Ian was very helpful in finding one for a good price and with a tax rebate. The company provided us with a mini window unit to help us keep cool until our new unit was installed. And they were able to allow us to pay for our new unit over 25 months, interest-free. Lisa and Maura (in the office) were so sweet and helpful over the phone. I would definitely recommend this company.

  • Review 104 (2024-01-24 - Rating: 5)

    After waiting two days for another company to fix our heat and giving us a quote double than what it should have been (even with a members discount ) we called Sutton brothers.. First off the people who answered the phone were polite helpful and engaged. They were able to get a same day technician visit. Our technician was prompt, professional, polite and answered all of our questions (thank you Randy D. )This company doesnt rip you off and has great customer service. I highly recommend them and will be using them for our future HVAC needs.

  • Review 105 (2024-06-12 - Rating: 5)

    I have been a faithful customer of another Lennox dealer for 45+ years. I decided to venture out with a new dealer for a new equipment install. I chose Sutton Brothers. From the quoting process (Ian) to the installation led by Ricardo and his 2 teammates - the process was so efficient. I am very particular regarding HVAC and precision. Ricardos team was extremely organized and the work was so precise and neatly completed. At this point - I would highly recommend Sutton Bros for HVAC equipment and installation.

  • Review 106 (2024-06-26 - Rating: 5)

    Wonderful same day service. Repaired my air conditioner in no time. Very fair price. Ill definitely call again if I need service.

  • Review 107 (2024-07-02 - Rating: 5)

    Melissa, the Membership Coordinator, was very kind and helpful in assisting me with getting a more suitable maintenance plan that fit my needs. I appreciate her advice and professionalism!

  • Review 108 (2024-06-21 - Rating: 5)

    Sutton Brothers are continuing the good reputation and service that Brady Flannery provided. Adam is very proficient and polite. We will remain customers! I also recommend their electrical services. They actually answer your call and return your calls regarding appointments. Great customer service!!!6/21/2024. Still killing it! Cody come to service the AC/Heat system at a house our daughter bought! Always professional and thorough.

  • Review 109 (2023-08-07 - Rating: 5)

    My experience with Sutton Brothers was excellent. They were able to come diagnose my HVAC issue at a time that was convenient for me and communicated very clearly who was coming to my house. The technician immediately recognized the issue and had the replacement part in his truck already! My problem was fixed in less than 30 minutes. The technician was kind and professional.

  • Review 110 (2024-11-19 - Rating: 5)

    Anthony was our technician and he was phenomenal! Will be requesting him for future plumbing needs!

  • Review 111 (2024-11-14 - Rating: 5)

    Anthony answered the call about a leaking supply line under out kitchen sink. He quickly analyzed the situation and was able to replace all of the faulty parts and ensured no more leaking. He went above and beyond by also attaching the drain line on our new dishwasher as well as giving advice on how to fix a few other minor issues I had noticed. Fantastic service and a job well done by Anthony and SB!

  • Review 112 (2024-07-02 - Rating: 5)

    Very friendly dependable service. Friendly and knowledgeable staff. They were able to make repairs and be flexible enough so we could still conduct are normal schedule!

  • Review 113 (2023-08-01 - Rating: 5)

    The office staff is efficient and friendly. The operation is computerized - they have your service record and phone calls at their finger-tips. The dispatching is very quick - we had our appointment set for first thing the next morning. Brendan was right on time. He identified and addressed the problem very quickly. We were impressed with Sutton Bros. after they serviced our HVAC system and now they will be our plumber of choice also.

  • Review 114 (2024-08-23 - Rating: 5)

    Technician was very thorough. Took his time, did the inspection and repaired what needed to be repaired. Great job.

  • Review 115 (2024-09-07 - Rating: 5)

    Sutton Brothers has been taking care of our HVAC system for over a year. Quick and easy to deal with and above and beyond service. Their crew is professional and easy to get along with. I highly recommend.

  • Review 116 (2024-04-01 - Rating: 5)

    Had some issues with the AC not starting and made an online appt on Sunday and the technicians came out the next day. Quoted a fair price and AC is is up and running like new. The technicians were also very friendly and answered all my questions as they were working. Highly recommend Sutton!!!!!

  • Review 117 (2023-10-07 - Rating: 5)

    I cant say enough good things about Sutton Brothers, and my technician, Bradley Flanary in particular. Communication from the company was excellent, with text messages and emails notifying me who was arriving and when. Bradley was not just knowledgeable, but also exceptionally patient with me. I had lots of questions, and he took he time to answer everything thoroughly without talking over my head. He kept me informed throughout the repair process. On top of it all, the price was very reasonable. The final price was more than 30% less than their competitor, ARS. Highly recommend Sutton Brothers!

  • Review 118 (2024-04-01 - Rating: 5)

    Im very happy with the job Anthony did. The expansion tank on the water heater needed replacing, and he was knowledgeable, explained what had to be done. He had the tank on the truck, was quick with the fix, and cleaned up. Very satisfied.

  • Review 119 (2024-06-04 - Rating: 5)

    These guys are great! Very professional and knowledgeable about what I need and detailed in pricing. I highly recommend Sutton brothers. They even found a issue that I wasnt aware of.

  • Review 120 (2024-03-27 - Rating: 5)

    I have no complaints about this company. They not only gave me a great quote far less than the competitors but Guy Thacker picked up the phone and kept me updated every time I called and did exactly what he said he would do. Thank you Sutton Brothers for making my unit replacement a breeze! No lie! Seriously Thank you 💪🏽

  • Review 121 (2024-01-30 - Rating: 5)

    Highly professional people. I had to have my power meter box replaced and Sutton Brothers did a very professional job replacing my power meter box and coordinating with Duke Energy and the county inspector to get the job done quickly & professionally. I highly recommend Sutton Brothers to anyone needing HVAC, plumbing or electrical work.

  • Review 122 (2024-05-06 - Rating: 5)

    I had a positive experience with my service technician, Anthony Kusztyb.He conducted a backflow test on my irrigation system to ensure its certification.The process went smoothly, and he resolved the price discrepancy to match the initial quote provided over the phone.While I cannot comment on their other services, I highly recommend them if you need your backflow tested and certified.

  • Review 123 (2024-09-23 - Rating: 5)

    Anthony did a great job. Good communications cleaned up completely and wadted ni time getting the job done.

  • Review 124 (2024-03-18 - Rating: 5)

    Jonathon was great. He devised a simple solution for a package to allow me to hook up a generator easily without a lot of fluff. Because of this, he was able to keep the costs down, 1/3 the cost of the competition. SB are truly focused on what is best for the customer. I highly recommend SB.

  • Review 125 (2024-02-16 - Rating: 5)

    Chris and Caleb Craig did an amazing job fixing our plumbing. They were kind and explained things as they worked, and went above and beyond to ensure I was happy with the turnout. Knowledgeable, efficient, and funny; will definitely call them for all my plumbing needs!

  • Review 126 (2023-11-06 - Rating: 5)

    Mark from Sutton Brothers is the first HVAC technician who I feel has truly understood the unusual heating system we have. He was able to get it repaired and working for a fraction of the cost we were quoted by another company, and helped us understand more about the system (which we inherited when we bought our house) to help us save money and heat our home more efficiently. Im so grateful. On top of that, everyone at Sutton Brothers has been very responsive and attentive, and made sure I knew who to expect at my home and when, and theyve followed through as promised.

  • Review 127 (2024-08-28 - Rating: 5)

    Anthony and I are becoming friends. He is an excellent plumber and does high quality work. I am very well pleased with the job he does, his professionalism and his personality. Just as friendly as can be.

  • Review 128 (2024-03-04 - Rating: 5)

    Michael and Chandler did a great job. They were very polite and efficient. When one installation option would not work, they pivoted to another. Would recommend them to others.

  • Review 129 (2024-08-15 - Rating: 5)

    Always polite and professional. We have been using Sutton Bros for years now and I have never had a complaint!

  • Review 130 (2024-02-07 - Rating: 5)

    When I called to request a home visit to have my HVAC checked, the lady who answered the phone was so sweet and helpful. She was able to send an inspector the very next day when I needed them to be there. Randy was able to come to my new home very quickly to do a safety/performance inspection of my HVAC system. He was extremely efficient and knowledgeable, and took his time explaining his findings to this first time homeowner. I received a quote for the work almost immediately. Randy was very kind and professional and I highly recommend him and Sutton Brothers Heating and Cooling!

  • Review 131 (2024-05-01 - Rating: 5)

    Anthony was prompt, courteous, professional, knowledgeable and personable. Credible & trustworthy company. People of integrity and know their business. Took no time at all to complete my plumbing repair. Thank you!

  • Review 132 (2024-12-02 - Rating: 5)

    Hunter was very professional and friendly - fixed the problem quickly and efficiently. Would highly recommend!

  • Review 133 (2023-08-15 - Rating: 5)

    I had Chris come out for plumbing, and Daniel come out for HVAC. Both were out within the same window & same day as i called explaining the help i needed. Both were extremely through in explaining issues, options for solutions, and genuinely seemed to care about helping. I will absolutely be using Sutton brothers in the future. Great team all the way from Lisa & Melissa in the office, to the guys that were on site. Pricing was very fair for the work done.Thank you!

  • Review 134 (2023-10-14 - Rating: 5)

    We had a gas line added to our kitchen stove. Sutton Brothers had replaced our HVAC earlier in the year and we were very satisfied with their work and costs. The gas line was installed on a slab foundation and took more than the normal hook up. Chris and his crew were great. Cleaned up after they were done and worked with us on the location of the line. We would highly recommend Sutton Brothers.

  • Review 135 (2023-11-19 - Rating: 5)

    I cannot say enough good things about Ian Brown! He was extremely knowledgeable, patient, and honest throughout the process. After collecting multiple estimates, Ian gave us a very reasonable and fair deal on our purchase that I am extremely confident in. I will be contacting him again in the future for additional needs, without hesitation!

  • Review 136 (2024-02-26 - Rating: 5)

    We had a ruptured water heater leak and thru the process of getting things fixed we discovered that we didn’t have power to half of our upstairs. Michael and his associate came out and diagnosed the problem as an improperly installed outlet that we have dealing with for several years causing intermittent issues. They quickly fixed our issue and got us back up and running. Thank you Sutton Bros. You have a customer for life, we will use you for everything!

  • Review 137 (2024-10-19 - Rating: 5)

    Ian Brown gave me a great estimate. He went over three or four options in order to fit my budget. The service men were pleasant and professional. They explained what they were doing and informed me of issues when necessary. The owners stopped by to check on the project and introduce themselves. I am very happy! Thank you!

  • Review 138 (2024-08-02 - Rating: 5)

    Hunter was quick and courteous and thorough. And my dogs liked him, so I know he is a good guy.

  • Review 139 (2024-03-15 - Rating: 5)

    Daniel was great. Did a very thorough job. After the unreliability of the last company we had service with, it was nice to have someone actually show up. The scheduling process was very easy.

  • Review 140 (2024-05-20 - Rating: 5)

    Great Team that came to our house and installed the Carrier A/C and Kuddos to the Duct cleaning Team also. They were the BEST!Thank you Sutton Brothers.

  • Review 141 (2024-07-02 - Rating: 5)

    Hunter was awesome. Super professional, easy to talk with and got right down to business by repairing our system very quickly and professionally!

  • Review 142 (2024-02-08 - Rating: 5)

    Adam, Jacob, Ian, and Jason were all great to work with. Our 3 year old unit had a heat exchanger go bad. Very uncommon but these guys did all that they could to make it right even when the manufacturer was being difficult to work with. I would recommend this team to anyone.

  • Review 143 (2024-07-29 - Rating: 5)

    I had a problem with my AC system. Hunter Yates came out and diagnosed the problem quickly. His expertise was evident and much appreciated.

  • Review 144 (2024-10-01 - Rating: 5)

    We have used this company twice now, and have been extremely happy with their professionalism as well as their service provided.

  • Review 145 (2024-06-25 - Rating: 5)

    The visit went smoothly. Hunter was polite and knowledgeable. He was on time and respectful of our other commitments.

  • Review 146 (2024-08-19 - Rating: 5)

    Hunter was very knowledgeable and prompt with the service call. He took the time to explain my options and was very nice!

  • Review 147 (2024-04-12 - Rating: 5)

    I want to say that Sutton Brothers Heating and Cooling of Kernersville, North Carolina, has provided excellent service since they took over the maintenance and service of our heat pump unit.They were out to do our regular six-month maintenance on April 5th and saw an issue with the motor area needing cleaning for Best Performance. They were very prompt and came back on the 12th to accomplish this. Daniel Castiglioue was very professional, courteous, and friendly each time. He took the time to explain everything that needed to be done, including pictures to verify everything and was efficient in all that he did. I recommend that anybody in the Winston-Salem - Kernersville area looking for a dependable and courteous Heat And Air company please consider Sutton Brothers.

  • Review 148 (2024-10-07 - Rating: 5)

    Gary was very friendly and professional! He took the time to truly find out any issues! Thank you!

  • Review 149 (2023-11-15 - Rating: 5)

    Our 25 year old system finally bit the dust on a rental property with active Airbnb guests. Sutton Brothers responded promptly and gave a fair price on a replacement. Extra praise to the installation team - the guests at the property had this to say: “Those boys sure earned their paychecks today. They were both lovely and very focused on getting the job done.”Thanks for treating the guests with respect and for helping us save face!

  • Review 150 (2024-05-01 - Rating: 5)

    Our technician Caleb is very thorough with his inspections and work. Especially appreciate his excellent communication skills. Strongly recommend!

  • Review 151 (2024-09-14 - Rating: 5)

    Tony showed up within a couple hours of calling and fixed the issue quickly. Excellent service.

  • Review 152 (2022-12-23 - Rating: 5)

    Gary was very professional, kind, and quick to repair our air conditioning system! My family and I were very impressed with his service. And of course having air conditioning in the heat of the summer is so important!The price was fair and you feel like youre getting great value for what you pay. Their membership plan also seems to be a great value for regular maintenance as well as repairs when necessary.UPDATE TO REVIEW: We got our first seasonal maintenance completed and were equally as impressed with the customer service shown by Alex when he was at our home. Sutton Brothers certainly has professional and kind employees!

  • Review 153 (2024-02-11 - Rating: 5)

    Been using Sutton Brothers for a few years now. New HVAC, water heater, excellent service and communication, very professional every time. Techs are always informative and dont try to up-sell or provide unnecessary services. Will continue to use them for years to come.

  • Review 154 (2024-04-09 - Rating: 5)

    From start to finish this was a very easy process for replacing our HVAC system. Rickardo and his crew were extremely professional and efficient. Only took 2 days when it was scheduled for 3. Thanks Sutton Brothers!

  • Review 155 (2024-03-27 - Rating: 5)

    The technician was very polite and professional, he arrived earlier than expected (with a text message and picture of the technician to announce his coming)and finished up in no time. He was able to find a cheaper solution to the problem and saved us some money in the process.

  • Review 156 (2024-03-01 - Rating: 5)

    Our hot water circulating system installation with Anthony Kusztyb was AWESOME! So pleased that we dont have to wait 5 minutes for hot water any more!!! Anthony is a great guy, and is extremely knowledgeable. You can send him to our house ANY time!

  • Review 157 (2024-04-05 - Rating: 5)

    Caleb came to our house for a maintenance visit. He was on time, professional, and knowledgeable. I would highly recommend Caleb and the Sutton brothers team to anyone!

  • Review 158 (2024-05-08 - Rating: 5)

    Hunter did such an amazing job fixing our air conditioner! He walked me through the entire process and when he was done fixing the problem, he double and triple checked to make sure everything was working the way that it should before he left. We can’t thank you enough!

  • Review 159 (2023-07-03 - Rating: 5)

    Very pleased with Sutton Bros and their Service Tech Randy D. They were able to fit me in their schedule before a Holiday and arrived a few minutes before the appointed time. A/C is working perfectly again. Couldnt have asked for better service.

  • Review 160 (2022-11-07 - Rating: 5)

    We used Sutton Brothers for our water heater replacement and they did a terrific job. The technicians were great. Quick and efficient even from all the chaos going on. We will continue to use them for all our A/C and plumbing installation or repair. Top notch.Also, went go look at the job after they left, found a crack in the pan below that wouldn’t have been noticed with the naked eye. Called them, they came back and even replaced the pan. Super, super guys.

  • Review 161 (2024-07-29 - Rating: 5)

    Abe is outstanding! He is very professional and courteous and explains everything in terms that we can understand. He is thorough and conscientious. We are delighted that we chose Sutton Brothers!

  • Review 162 (2023-10-21 - Rating: 5)

    The tech was friendly, knowledgeable and explained everything about the installation process. This is my 4 th time using this company. I love my new elevated toilet, saves my back and great design due to my health issues. I would definitely recommend Sutton Brithers

  • Review 163 (2024-03-20 - Rating: 5)

    Great Company!! Chris was very professional and friendly. Work was done in a timely manner and at a reasonable cost which was explained prior to any work being done. I would recommend this company for any plumbing needs.

  • Review 164 (2024-06-13 - Rating: 5)

    Being a new resident in Kernersville I was not aware of Sutton Brothers but I am glad I called them to assist our family! From my initial phone call to the service technician arrival, EVERYONE has been Professional, engaging and kind. Anthony the service technician/plumber was excellent. I highly reccomend their company!James Hines

  • Review 165 (2024-06-27 - Rating: 5)

    I had a heating issue this morning, called the office at 9:30, and someone was out here by 11:30 AM. They were very timely, professional, and explained their service programs. Blake was super professional and identified the problem within a few minutes. Thanks, Blake!

  • Review 166 (2023-06-08 - Rating: 5)

    Installed a new Heat Pump and gas furnace. The price was clearly and quickly communicated to me. Work was scheduled and the crew showed up on time. The work was completed in a professional manner. The guys where all friendly and explained any questions. They laid down throws to protect the floors and cleaned up the work area before leaving. The equipment was operational and test. The equipment looks great and is quite during operation. It also should be noted that the office people I worked with were friendly and helpful. A great purchase experience.

  • Review 167 (2023-05-09 - Rating: 5)

    Sutton Brothers is a great, reliable, organized, and professional firm I enjoy doing business with. They’re reps. are knowledgeable and love that you can get a text prior to the service call to see who your technician is before they arrive!! The dependability of the co. always puts me at ease for I don’t have to stress out about no shows or the tech being late & I know the work will be done right…

  • Review 168 (2023-12-12 - Rating: 5)

    Antony fixed 4 different plumbing problems in one visit. He was very precise in his work, and very neat. Was creative in hooking up a faucet over a utility sink. Recognized a leak in toilet and repaired it, though it was not originally ordered. Id be happy to have him back for any future needs.

  • Review 169 (2024-11-21 - Rating: 5)

    Abe was very knowledgeable and professional. Service was fast and efficient.

  • Review 170 (2024-01-18 - Rating: 5)

    My interaction with Sutton Brothers via phone and in person have been pleasant. Their technicians have been courteous and have taken care whatever was scheduled to be done. Thank You!

  • Review 171 (2024-06-15 - Rating: 5)

    Cody did an excellent job in correcting a thermostat issue and was attentive to any other issues. Very polite and professional. Kudos!

  • Review 172 (2023-08-31 - Rating: 5)

    The team of Guy, Stephen, Spencer, Jonathan, Aaron, (also the electricians whom names I dont know) replaced/installed an HVAC system for me. They were very efficient and worked together well leaving site clean and in order. The team members were very professional, knowledgeable, attentive to detail and communicated status as needed. I would certainly recommend these folks for a system install!

  • Review 173 (2023-12-06 - Rating: 5)

    The best service repair call and support I have ever received. Would recommend them to anyone. Craig is by far one of the best repairmen Ive ever met. Id give them a 6 star rating if i could.

  • Review 174 (2024-04-30 - Rating: 5)

    The kitchen drain pipe had been leaking. The faucets in the shower and kitchen were dripping. Anthony Kusztyb with Sutton Brothers was quick and efficient at making the repairs. Everything is working perfectly now. Were pleased. I wish Anthony could have told us why two Delta faucets that are only two years old were dripping. It seems like they should have lasted longer. Thank you.

  • Review 175 (2024-08-16 - Rating: 5)

    Very prompt, professional and efficient.I was updated at every step in the process.Very nice people!

  • Review 176 (2023-01-21 - Rating: 4)

    We are changing our review of Sutton Brothers because of their response to our initial review. Brad called us and listened to our concerns related to our experience. He was attentive, understanding and apologetic. His response, and subseqeunt steps taken to rectify our situation, definitely helped and we will consider Sutton Brothers for our future plumbing needs.---------We did not have a great experience with Sutton Brothers. Our pipes burst on Christmas Day and we finally got someone out 2 days later. The repair guy from Sutton Brothers who arrived told us, after he began work, that the company would not be able to guarantee their work, even though the price seemed extremely high - he knew that we were in serious need of a repair during the holiday. Our conversations began nice enough, but quickly went downhill, even to the point of him becoming quite condescending about our home and work that had been done by other contractors. In addition, the insulation tape that he placed on the repaired pipe is already pealing and falling off, even though he bragged about it being $80 tape that you cant buy. Our first experience with Sutton Brothers did not leave us with a good feeling and we would recommend using another company.

  • Review 177 (2024-08-20 - Rating: 5)

    We recently encountered a leak with our hot water heater, and Sutton Brothers came to the rescue. Their service was top-notch. The service technician who came out to assess the situation was incredibly professional. He provided us with a thorough and detailed estimate before he left, which we greatly appreciated.When it came time for the actual installation, Christian, the technician assigned to the job, exceeded our expectations. His work was outstanding—he installed the new hot water heater efficiently and with remarkable attention to detail. What particularly stood out was how neat and organized he kept the work area throughout the process.A big thank you to Christian and the entire Sutton Brothers team for their excellent service. We’re very pleased with the outcome and highly recommend them for anyone in need of reliable and professional plumbing services.

  • Review 178 (2024-09-03 - Rating: 5)

    Another AC issue due to a lightning strike. Cody quickly found the evidence, the transformer was fried. Had the repair done quickly and we are cool again. Service contract pays off again!

  • Review 179 (2024-04-08 - Rating: 5)

    Blake came to check my heating issue and diagnosed the issue immediately. He provided insight on my heating system and installed a new and updated thermostat. I highly recommend Blake for your HVAC needs!

  • Review 180 (2022-10-14 - Rating: 5)

    We looked at several Heating and Cooling businesses to replace a furnace and AC for our home and decided that Sutton Brothers provided us with the best value.Ian was extremely knowledgeable and did a great job informing us so that we could make the best decisions in choosing among the various options available. Everyone involved with the install process was extremely professional. Were glad we made the decision to work with Sutton Brothers.

  • Review 181 (2023-07-03 - Rating: 5)

    The technician came early. And begin working rite away. It didnt take long for him to check the system and give us a diagnosis. We appreciate his professional advice and honest opinions for service of our unit. We hope all technicians have his courtesy and integrity. We were very impressed. Thank you!

  • Review 182 (2024-07-10 - Rating: 5)

    Abe was AWESOME! He was very knowledgeable and knew exactly how to fix my AC unit.

  • Review 183 (2023-08-28 - Rating: 5)

    I had a great experience with Adam. He was on time (early, actually) and was straight-up with me. He communicated everything and there was no upsell. I was really happy with the service, and was only charged what was necessary. Five stars for Adam.

  • Review 184 (2024-09-26 - Rating: 5)

    Cody of Sutton Brothers kept us informed as to resolution of our plumbing problem. He offered a less expensive and lower risk solution. Left everything nice and clean.Best of all: Cody covered his wet shoes (Hurricane Helene) with dry booties to walk through our home!

  • Review 185 (2024-06-19 - Rating: 5)

    Jared Waterer provided outstanding service and support in every regard. Sharp, knowledgeable, thorough, explains things very well, etc. World class.

  • Review 186 (2024-04-03 - Rating: 5)

    The technicians, Michael and Chandler, worked together quite efficiently. I felt confident about the work they completed and the guidance center they gave me. I have other electrical projects in mind, and my hope is that these two are the techs assigned to it.

  • Review 187 (2023-06-18 - Rating: 5)

    Sutton Brothers was fantastic! Ive had the system installed for about a month now. Guy was my sales associate and he was thoughtful, educational, a good listener. Out of three quotes, it was sort of a no Brainer to go with Sutton. I found Sutton through Dukes rebate program. My goal was to convert by 23 year old gas furnace and AC compressor into fully electric heat pump for both cooling and heating. Not only was their price competitive, but Guy was the only person among all the quotes who i felt went out of his way to make sure I understood what I needed to do to qualify for the $2000 federal tax credit and the $450 rebate ($400 for the heat pump and $50 for the smart thermostat.). While the other company reps were kind, I didnt think they really were invested in making sure I got the product I wanted. Guy took me through all my alternatives (gas furnace, heat pump with electric coil back up, and electric with gas back up) and different types of heat pumps. Discussing together and after doing some independent reading, we settled on a mid priced two stage heat pump with electric coil back up. This will allow me to one day power my home via all solar. They also offered a financing partner that gave me 20 months of no payments and no interest, allowing me to stash the money I saved for the home improvement to accrue in a 4% Ally savings account. So far the system has worked really well, weve had some hot days recently. I love the smart ecobee thermostat as well!Lastly, Guy suspected I may have to take my attic ladder stairs down to fit the air handler. That would have cost me about $300 extra from a separator contractor to put them back up. However, the installer, Alex and Ricardo, were pros and reassembled the unit in my attic instead of removing my stairs. Saving me even more money! It took them a 9 to 5 work day to do the installation. Scheduling it was easy. Alex and Ricardo were careful when handling equipment in our home. They were even kind enough to answer my questions while they did the install. They also hauled away the old stuff.It was all a very wonderful experience with them. Theyll be for sure the place Ill ask to convert my water heat from gas to heat pump electric in 2024!

  • Review 188 (2024-08-14 - Rating: 5)

    Details of work throughly explained before and after service. Very Professional, on time and efficient.

  • Review 189 (2023-10-23 - Rating: 5)

    I had an issue with a light bulb in my bathroom and no matter what bulb I used I could not get it to work. I originally called LaTour but cancelled when I realized Sutton Brothers handles electric. It only makes sense as they handle our HVAC and Plumbing. Johnny Blackmon was our technician and he was polite and resolved my issues quickly. I had a light fixture with blown bulbs that I couldnt figure out how to access. He took the time to show me how to access the bulbs and replaced them while he was at it. Sutton Brothers will be my first call for any of my HVAC/Plumbing and Electrical needs from now on.

  • Review 190 (2022-09-16 - Rating: 5)

    Michael was very courteous, professional, polite and knowledgeable. He and his coworker, Kris, did an excellent job of installing the damaged pipe in my septic system and installing a new handle in my shower. They were professional. Knowledgeable, thorough and did a very nice job of cleaning the work area. I would definitely recommend them and Sutton Brothers!

Similar Organizations