1st Choice Home Improvements

Photo of 1st Choice Home Improvements

Located in Greensburg, Pennsylvania

Address: George's Station Rd, Westmoreland Company Building, 863 Georges Station Rd # 7, Greensburg

Phone: +1 724-205-6242

Rating: 4

Categories

  • Roofing contractor
  • Bathroom remodeler
  • Contractor
  • Deck builder
  • Kitchen remodeler
  • Siding contractor
  • Window installation service

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Comments

  • Review 1 (2020-10-01 - Rating: 5)

    This review is late, but we wanted to send it. Earlier this year we worked with Kevin on contracting for a complete new siding job. The materials came in when construction was shut down in March for the pandemic. Kevin was great in keeping us informed during the shutdown. As soon as construction was allowed to open, Kevin sent a great crew to our home and in two days they completed the work. There was only one delay beyond that - the gutter for the front porch had inadvertently not been ordered. Once it was ordered and arrived, a crew came out to installWere very pleased with the quality of the siding and new gutters and the crew that installed was awesome! We highly recommend 1st Choice Home Improvements for siding jobs! Thank you Kevin and thank the crew that installed in early May for us!

  • Review 2 (2022-09-21 - Rating: 4)

    Once we were alerted to the fact that the individual who gave us the initial quote etc. was no longer with the company the owner took over coordinating the job. From that point forward he was great with keeping us updated on when he would be able to obtain materials, any delays that came up on the supplier end and kept us updated as far as scheduling around weather etc. He came out after the job was completed to make sure we were happy with the work as well as to make sure it was up to his standards. After the initial hiccup, we’ve been happy with everything moving forward. Obviously I didn’t want to update the review until the work had been completed. Now that the work has been completed I can definitely say that I would not hesitate to recommend them and will likely use them again in the future.I WOULD have given a higher star rating as we have been happy with the work. Why I didn’t: my initial phone call with Kevin after the problem employee (who is no longer with them) did not start out well. While I understand that from his perspective we SHOULD have been aware that the time line we were given was unrealistic, that’s hardly a fair assessment to place on a customer. A customer can only rely on the information a company’s representative provides, so if that representative states that there are no pending jobs and that your job will be next in line after current projects are finished as a customer you believe them. Then there is the response from the company to my initial review. The response COULD have simply been “We regret that the former employee gave the customer the wrong impression as far as timeline and we are actively working with this customer to make things right.” At the end of the day, the issue wasn’t that I as a customer had an unrealistic timeline or was in anyway unreasonable in my expectations. The blame lies with the then employee. I do hope in the future they will refrain from placing blame on customers; there are certainly times when customers are unruly and deserve blame but that is NOT the case here. All we required was open communication as to timeline changes.Updated Review: Original Review Below, which given the response from the business I will leave posted.We signed a contract for gutter work on July 7th with Zach (the owners son). At the time we signed he assured us that the work would be completed by July 22nd unless we got a lot of rain. I reached out to him the week of July 22nd because I hadn’t heard from him. He said he’d be on property the 22nd. The day of the 22nd he “mixed up” my project with another one and went to that one. He apologized and said he’d get back to me over that weekend. He did not. The following week it did rain some that following week but there were definitely dry days. I reached out to him over the weekend of July 30th and still heard nothing. I tried again today. He refused to answer my call or text and when he finally did answer he was rude, as though the fact that I am now getting forceful with wanting a response and timeline for when a job I have already paid in part for and which he has gone over a week without response in regards to is somehow unreasonable.At the time we signed the contract we were very clear with Zach about our expectations as far as the timely completion and that we had been burned in the past by contractors taking our money and then failing to do the job.

  • Review 3 (2019-05-01 - Rating: 5)

    When you find a good contractor hold on to them for dear life. I must have worked with 10 contractors before working with first choice. Not only was the service swift but it was very professional. Kevin at this company did what he was going to do. I would definitely work with them again.

  • Review 4 (2019-10-30 - Rating: 5)

    What a fantastic job renovating the exterior of my home! Siding, gutters, soffit and fascia, windows and roof were all done. I was informed what work was to be done on specific days and work completed as promised and exactly as quoted. I highly recommend 1st Choice Home Improvements!

  • Review 5 (2021-02-20 - Rating: 5)

    Had this company do lots of work at my house . Had new siding and gutters installed . Had a new deck put on and just recently had my kitchen and 2 bathrooms redone. Looks like a brand new house couldnt be any happier and Kevin is great to work with. Thanks guys

  • Review 6 (2021-03-16 - Rating: 5)

    All work was done exactly as promised. Everyone was extremely courteous, polite and paid close attention to all details. Kevin did everything he promised, and when it comes time for additional work to be done, I will definitely call on 1st Choice Home Improvement.

  • Review 7 (2020-12-07 - Rating: 5)

    Great experience all around. Workers showed up on time and worked very fast. We knew getting a new roof there was some bad wood but the wood replaced was already covered and they didnt try to replace all the wood to charge me more. I will recommend them in the future

  • Review 8 (2019-09-25 - Rating: 5)

    Without a doubt the most professional and knowledgeable people in the business. On top of that, they are very courteous. They left my job site very clean. The job was completed perfectly.

  • Review 9 (2020-10-27 - Rating: 5)

    Everything was done very neatly and in a timely fashion. I would definitely recommend them to anyone and hire them for my next project.

  • Review 10 (2021-05-10 - Rating: 5)

    They did a wonderful job! I highly recommend this company! Thank you so much!

  • Review 11 (2020-07-10 - Rating: 5)

    Everyone was friendly and professional. They replaced my roof with great work at a great price and at a timely manner. I plan to contact them for further jobs needed for my home!

  • Review 12 (2020-06-12 - Rating: 5)

    This is the second job I’ve had 1st Choice do for me. I had a roof put on several years ago and was so pleased with the results, I called them for my soffit and fascia. Kevin is so helpful and easy to work with and the crew cleaned the area, walked me through when they finished and again, I’m quite pleased with the work.

  • Review 13 (2019-07-21 - Rating: 5)

    Awesome job at a great price

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