Matthews Well & Pump

Photo of Matthews Well & Pump

Located in Glen allen, Virginia

Address: 13485 Mountain Rd, Glen Allen, VA 23059, United States

Phone: +1 804-752-4556

Rating: 4.9

Services

  • On-site services
  • Online estimates
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Categories

  • Well drilling contractor
  • Contractor
  • Water filter supplier
  • Water softening equipment supplier
  • Water testing service
  • Water treatment supplier

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-11-07 - Rating: 5)

    Matthews is a great company to work with. Weve been having some problems with our wells yield and the techs that Ive talked to have been great. Knowledgeable, professional and very generous with their time talking through the situation. Robert and Harrison are both awesome. Definitely recommend!

  • Review 2 (2024-08-30 - Rating: 5)

    This company is so professional and competent! Especially their technician, Israel. This guy is brilliant. He should be working on rockets for NASA he knows so much! Such a consummate professional! However, he is also a lifesaver! While we were standing in my driveway chatting, I walk up to my retaining wall to look up at a tree we were talking about and he quickly put his hand in front of me and stopped me from getting bit by a copperhead snake that was coiled and ready to strike. I was only a few feet from it. I have a neurological disorder and honestly, this could have killed me. Then he took a shovel and got rid of it for me. What technician do you know would put themselves in harms way like that? He’s a gem and I’m indebted! Use this company for your well and water softening needs. You won’t be sorry!

  • Review 3 (2024-10-30 - Rating: 5)

    Matthews Well & Pump moved my existing pump, pressure tank, filter and UV light to a location away from my panel box. These guys know their stuff and are very reasonable. Israel did and excellent job and they will be my go to company for plumbing, well or pump service from here on out. Outstanding job!

  • Review 4 (2024-10-04 - Rating: 5)

    Matthews Well and Pump did a fantastic job today replacing my well pump, drop pipe and all the needed fittings. Very efficient, professional and well organized. I have relied on them to service my well system for many years and appreciate their great customer service.

  • Review 5 (2024-12-30 - Rating: 5)

    Excellent customer service, excellent communication and professional technician! Came out same day due to lack of water from well, resolved issues and provided updates throughout the process. Highly recommend!

  • Review 6 (2024-09-12 - Rating: 5)

    John was great! The problem ended up being bigger than we originally thought, but he explained each step as he went. He ensured that the work was done right and even corrected the work that another company had previously done. I would recommend Matthews Well and Pump to anyone with a well.

  • Review 7 (2024-09-21 - Rating: 5)

    So thankful for Matthews Well and Pump. We have been having difficulties with our well for over a year, and Matthews Well and Pump has been a life saver. Despite being out of their service area, they were able to come out and fix our well! We are so thankful for them. Everyone was so kind and informative. Mitchell was so informative and walked us through everything. Communicating with both Kellys was great. If you need work on your Well, I would recommend Matthews without any hesistation.

  • Review 8 (2024-12-11 - Rating: 5)

    Matthews Well & Pump are great. Really responsive. This is the second time we have had them out to service/inspect our well. They have been really great to work with and reasonable.

  • Review 9 (2024-06-29 - Rating: 5)

    These guys are great! The head on my water softening tank wasnt working properly. I had called another company and they came out and said I needed to replace my 25 year old head with a digital one and it would cost $3000. I then called Matthews because they had a sticker on my water tank. Turns out they had installed the system. They sent John out and he took apart the old head, replaced some gears and also installed a new pressure switch and charged the pressure tank. John was very knowledgeable and took the time to explain how the whole system worked. Total cost $442. System is working great. I would highly recommend these guys.

  • Review 10 (2024-08-27 - Rating: 5)

    I would highly recommend Matthews Well & Pump. John was my serviceman and he did an amazing job, He was very upfront with everything he was doing and kept me in the loop the whole time. He is very patient and takes his time to explain everything in a way that I could understand. John is a great guy! I give him 5Stars all the way. Book

  • Review 11 (2024-10-08 - Rating: 5)

    When the company that insalled and serviced our well water treatment system suddenly went out of business we had no idea how we might proceed. After reviewing options we descided to give Wells Well & Pump a call. They were local and highly recommended on Google. Kelly took my call and couldnt have been more pleasant. She set up a service appointment and within a couple of work days John visited our home and checked out our entire system (well, pressure pump, water treatment tanks and gauges.....). John took time to explain in detail what he had done. He was extremely professional and thorough. Im very pleased we gave Wells Well & Pump a call!!!

  • Review 12 (2024-07-31 - Rating: 5)

    My family was out of water last night. I called at 7 AM to leave a message that our well was not working. They were out by 9 and had water running for us after diagnosing the problem and giving us a temporary solution to keep water (and life) flowing until the permanent fix could be put in place... great customer service, competent technicians who explained the issue clearly to me as a layman, and same day fix to at least get the water going. What more could I ask for?

  • Review 13 (2024-09-11 - Rating: 5)

    Making the appointment with Matthews was seamless. Israel called within the proper time window to let us know he was on his way. Once he arrived he was polite and professional in completing his inspection and servicing of our well water treatment system. He communicated his findings and what he serviced as well as any recommendations before he was on his way. Weve never been disappointed with the services provided by Matthews and highly recommend them.

  • Review 14 (2024-03-12 - Rating: 5)

    Title: Superior Service by Mathew’s Well and PumpI recently enlisted Mathew’s Well and Pump for a repair and was thoroughly impressed with their service. The team responded promptly, showcasing their professionalism and deep well knowledge from the get-go. They were transparent about the process, clearly explaining what needed to be done and efficiently carrying out the repair with high-quality equipment.What really stood out was their honesty in pricing and the effort to ensure customer satisfaction. There were no surprises or hidden costs, just clear, upfront communication.In summary, Mathew’s Well and Pump provided exceptional service and expertise. I highly recommend them to anyone in need of reliable well repair services. They went above and beyond, truly exceeding my expectations!

  • Review 15 (2024-12-11 - Rating: 5)

    The Matthews team is alway professional, detailed, and honest. I greatly appreciate them taking care of my filtration system for the last 8 years!

  • Review 16 (2024-07-18 - Rating: 5)

    I cant say enough about Israel and the company. I got a good price on a new softener. Not only did he replace the softener but he also replaced a plastic plug on my iron remover to proactively prevent leaks, removed a plumbing device near the well pressurized tank that could cause more iron stains in my house and redirected the softener waste hose to collect in a buried PVC pipe so no filtrated water spilled on my patio. I didnt even know he did that until the next day. Now thats service. I will definitely use them again. Israel is polite and knowledgeable. You cant go wrong.

  • Review 17 (2024-09-24 - Rating: 5)

    Kent came out to our new farm and was on time, in a nice clean truck. He was friendly, professional, knowledgeable and answered a million questions. What a great experience! Thanks so much!!

  • Review 18 (2025-01-04 - Rating: 5)

    Kelly at the office of Matthews Well and Pump was helpful and efficient when I called to schedule the replacement of our well pump.Robert replaced our still working but 26 year old deep well pump. He arrived at the scheduled time and worked methodically and carefully during the entire procedure giving us assurance of quality workmanship. He was polite and explained the steps needed to complete the replacement of the pump assembly. Robert left the well area clean, with only the tire marks of his truck showing; he also recommended to proceed with flushing the well outside of the garden area where the well is located. His invoice came in below estimate, and below the retail cost of the pump assembly that local and internet based suppliers advertise. My wife and I were impressed with the quality service Robert provided.

  • Review 19 (2024-10-17 - Rating: 5)

    Great company! Sean is a great technician as well. Always on time, communicative and helpful. He has come two years now to service my equipment and replaced a tank for me. Reasonable prices, fast and reliable.

  • Review 20 (2024-09-06 - Rating: 5)

    We were very pleased with the quality and the time frame of addressing our issue(s) yesterday!. Israel answered all of our questions, gave us a detailed review of a possible water leak inside the house! He figured it out and took care of the problems timely. thanks again!

  • Review 21 (2024-05-10 - Rating: 5)

    Technicians came out promptly on (05/10/24) and were extremely professional, patient, and polite. They took the time to answer all of my questions and helped me further design and enhance the efficiency of my well system. During this routine service maintenance call, they double checked my system to ensure it was working properly and verified the integrity of all the pipes pertaining to the well system. All in all, a great group of individuals to do business with and I plan to do further business with them in the future. Thank you all for your assistance with my questions and concerns.

  • Review 22 (2024-04-16 - Rating: 5)

    I had my submersible pump replaced and I also replaced two pressure tanks in my crawl space. John and his helper Bohdi did a great job. John was very knowledgeable and took the time to answer my questions. The jobsite outside and in the crawl space was left clean and neat. This is not my first time using Matthews Well and Pump. I always feel comfortable and confident in the work that they do. I would highly recommend Matthews Well and Pump company.

  • Review 23 (2024-05-23 - Rating: 5)

    Absolutely the best! We have worked with them for years - and their staff is always great. Their technicians do a wonderful job of explaining the work and our options. So nice to have someone to call when our well has problems! We love our well water!

  • Review 24 (2024-03-08 - Rating: 5)

    Matthews Well & Pump is an honest, professional company. They were responsive to our inquiries, they did not rush us to make a decision, and they did not even attempt a sales pitch. They discussed flexible solutions to improve our well water and quickly applied them once we came to a decision. We originally called them because they were highly recommended by other people in our area, but we will stay with them for the great experience!

  • Review 25 (2024-06-12 - Rating: 5)

    Fantastic experience. Extremely professional and knowledgeable. Diagnosed our problem accurately. Completed the work on time and on budget. We had a difficult access issue for the well equipment and Kent was unbelievably careful about avoiding damage to the property. I highly recommend these folks and would use them again in a heartbeat.

  • Review 26 (2024-04-18 - Rating: 5)

    Harrison did a great job rebuilding my well water neutralizer and filtration system. He was an excellent communicator and very thorough in his work. I bombarded him with numerous questions and he patiently answered all of them. Every time Matthews Well had been to my house they have provided 5 star service.

  • Review 27 (2020-05-07 - Rating: 5)

    Matthews Well drove over an hour from their shop to inspect my well in Scottsville, VA and devise a plan to fix it. I appreciate that they specialize in well maintenance and repair as no companies local to Charlottesville do.They were extremely responsive and professional in our interactions. Im a hands-on homeowner and Mitchell thoroughly and patiently answered all my questions about the repairs. I highly recommend them and will be referring them to my friends with wells in the future.

  • Review 28 (2024-10-15 - Rating: 5)

    This company provides excellent customer service. They give regular updates as they progress through the diagnostics and the prices are very good compared to the larger commercial companies.

  • Review 29 (2023-12-27 - Rating: 5)

    Outstanding company to work with. Professional, timely, and knowledgeable. Im a new home owner with no knowledge about the private well on the property. Mr. Israel, Mr. Bodi and Mr. Sean did an exceptional job at making the water safe at my home. Will definitely use them again and highly recommend. The young lady Kelly stayed in touch and made the entire process a joy. 5 star company.

  • Review 30 (2024-07-10 - Rating: 5)

    Matthews Well and Pump in general and John specifically represent a high performing and professional team of experts related to all things water, wells and pumps! I cannot recommend them enough if you have water or well needs or issues.

  • Review 31 (2024-02-22 - Rating: 5)

    What a great experience! Called them up and they were able to come out and diagnose the problem with my well. They provided a good estimate and I accepted it right away. They came back at the agreed date and replaced my well pump very quickly. We have water again! Sean and Kent were great and answered all my questions! The whole staff was very friendly! They are now my go to folks for well issues!

  • Review 32 (2024-03-04 - Rating: 5)

    Could not be more pleased with our experience with Matthews - the first time they have done work for us. Contacted them in the morning to report complete loss of water from our deep well. Crew (Israel & Bohdi) came out that afternoon. They diagnosed the problem; provided a description of the problem, and options; and ultimately replaced the pump - the job was complete by the end of the afternoon. They also provided useful detail about the well itself. Would not hesitate to recommend Matthews or use them again as the need arises. There are not many companies qualified to do deep well work - nice to find a good one.

  • Review 33 (2023-09-13 - Rating: 5)

    Matthews Well & Pump are an excellent company and I would recommend them to anyone. We had our well pump and bladder go bad on us and Matthews had us back up and running within a few hours for a reasonable price!Furthermore, the technician that came out was great, explained everything to me and was very easy to work with.

  • Review 34 (2024-12-31 - Rating: 5)

    John Bruce is most knowledgeable and professional. I highly recommend him for well and pump service!

  • Review 35 (2024-04-11 - Rating: 5)

    Sean and Kelly were both very professional, pleasant, and easyto work with. We were concerned with a diminishing well capacity. Sean took his measurements, checked our equipment, and now we have an historical beginning point to track our future use. We were very happy with our booking with Matthews Well and Pump. Thank you.

  • Review 36 (2024-05-10 - Rating: 5)

    Used Matthews at multiple jobs and the quality is always there. Knowledgeable and experienced techs get you the right answer, and the work has always been timely. Recommend them to home owners and commercial. Ask for Israel, but all their techs have been good.

  • Review 37 (2024-09-25 - Rating: 5)

    I would recommend this company everytime fair and very honest in their work the person who came to my house Robert was very nice and professional very happy that I m up and running again with my well water thanks ROBERT for your help / Bruce C HARRIS

  • Review 38 (2024-12-06 - Rating: 5)

    We called Matthews Well after we purchased a new home with a geothermal system that was having issues. From scheduling to service- they were professional and reliable. John was prompt, courteous, and knowledgeable- walking us through the problem as well repairing it for a very reasonable price. We will be using them annually to ensure our well system is functioning properly. Highly recommend them!

  • Review 39 (2023-06-01 - Rating: 5)

    I highly recommend Matthews Well & PumpI have been using them for 7 years since I moved to the Richmond area and bought a house with a well. They have done several things for me in including a water softener.Israel is my technician and exhibits all the qualities I look for in a technician.He is knowledgeable, professional reliable and above all honest. He always does an excellent job recommends only what I need and I trust him. He comes every year and I am always happy to see him because I know my system is getting the best maintenance possible.He goes the extra mile and always takes the time to answer any questions I may have.I recommend Matthews to everyone that uses a well for their water source.I have not had better service from any company .

  • Review 40 (2024-04-16 - Rating: 5)

    Found the issue with my well system that 2 other plumbers could not. Now my water pressure is better than the day the house was finished being built. Sean is the man! I won’t call anyone else in the future for anything well related

  • Review 41 (2023-11-15 - Rating: 5)

    I want to tell everyone how wonderful this company is. They came and spent over 1 hour looking for a leak because our well was going dry.The technician was wonderful.They came back and did work and again a great set of guys that have helped fix our issues and hard working. Don’t call those other guys go here first, you will be happy!! Thank you for your honest hard work.

  • Review 42 (2024-05-01 - Rating: 5)

    I can always rely on and trust Matthews Well and pump for accurate and honest service. Weve used them for years. Israel is the best! He knows his stuff and is friendly and professional.

  • Review 43 (2024-02-08 - Rating: 5)

    I highly recommend Matthews Well. Everyone I have dealt with was knowledgeable, courteous and helpful. Initial well consult/inspection was very thorough, identified the issue, and repair was completed today. Everything was explained clearly so I understood exactly what repairs were needed and why.

  • Review 44 (2023-02-07 - Rating: 5)

    I highly recommend Matthews Well & Pump for any well service needs. All I needed at the time was a well top replacement and then I had concerns about a leak under my house. Kent replaced the top, checked my well and my pressure tank. Knowing they don’t do plumbing, he checked on my leak and told me where it was coming from and other issues I had that need addressing, some of which I knew needed work on but now sooner than later. Awesome company. I have already recommended them to someone with low water pressure. I will definitely use them again. Thanks.

  • Review 45 (2023-09-13 - Rating: 5)

    Professionalism and Service that always exceeds my high expectations! Matthews Well is one of the best friends a Hanover County, VA homeowner can have! Everyone in this organization - from the service technicians to the office staff to the ownership takes pride in their work and in their relationships with customers. Always on time, respectful, courteous, and efficient, this organization is simply one of the best you will ever work with. They deserve 10 stars, but Google only gave me 5……

  • Review 46 (2023-04-19 - Rating: 5)

    This was by far the most pleasant experience! The gentlemen were professional, courteous, informative, respectful and kind. Such a great crew. Kelly was amazing also. She scheduled the service and was a delight to speak with.I highly recommend Matthews Well and Pump if you ever need service completed. You can be assured it will be done right the first time. Thank you Matthews Well and Pump for your high standards of customer service. These values are definitely displayed by your staff!Carolyn Lecik

  • Review 47 (2023-01-27 - Rating: 5)

    Incredibly thankful for Matthews Well & Pump and I highly recommend them!! Was having issues with my well since I purchased my home about 6 months ago and had another local well company come out multiple times, charge me thousands of dollars, and fix absolutely nothing. Called Matthews this morning and within a couple of hours Kent promptly arrived. He was very professional and quick to discover and fix our issue! Will be using Matthews for our well and filtration system needs moving forward!

  • Review 48 (2023-08-10 - Rating: 5)

    A great company that lives up to its five (5) star rating. Staff person who took my initial call was polite, very helpful and professional. Appointment was scheduled for the next day. The technician, Harrison, remedied my moms water issue of not having any water. He was also polite, very helpful and professional. Solved my moms issue within two (2) hours. Cost was very reasonable. Go with the Pros!!!!!

  • Review 49 (2024-02-02 - Rating: 5)

    If I could give more stars I would. From my initial call to the diagnosis and repair of my issue I am completely satisfied. Israel was honest and professional and happily answered all of my questions. I like the company’s mission and values and believe every employee lives up to them. Without question I would recommend Matthews Well.

  • Review 50 (2022-08-30 - Rating: 5)

    We had a great experience with Matthews Well & Pump. John has visited our property and provided detailed description of the work scope at a reasonable cost. Everything was very well coordinated by the office (Kelly & Kelly). Work was done by Mitchell and John very professionally. Work site was left clean.Will definitely use Matthews Well & Pump again and recommend to friends and neighbors.

  • Review 51 (2024-12-18 - Rating: 5)

    We had Harrison test our system and replace our 27-year old deep well pump when we noticed the water pressure was greatly diminished. He was prompt, knowledgeable, professional and polite! We would highly recommend Matthew’s Well and Pump, a 5-star company!

  • Review 52 (2023-05-30 - Rating: 5)

    I cant speak highly enough of this company.My well tank started leaking over Memorial Day weekend, and after leaving a message on Monday, they were incredibly quick to call me back first thing Tuesday morning. Then, only an hour later, a technician was here to address the issue and install a new tank, and in two hours the problem was resolved.The technician himself was incredibly knowledgeable, professional, patient (I must have asked him roughly 500 questions!) and did an amazing job. The price was more than fair and quoted before service.This is the kind of company made of honest people who take pride in well-done jobs, and while I hope I wont have to use their services again anytime soon, they definitely acquired a new loyal customer.

  • Review 53 (2023-07-25 - Rating: 5)

    A truly OUTSTANDING company! Have been using their services for years and always great service! Israel our tech is quick but very thorough in all his yearly checks of our water system. Highly recommend Matthews Well & Pump!

  • Review 54 (2023-09-14 - Rating: 5)

    I had my water suddenly go out and your company all came highly recommended from several friends and my plumber. Kelly is simply awesome. She was extremely personable and listened to my concerns. She explained the process to me and had me smiling and relieved after scheduling an appointment. Sean our tech came out and he was super. He explained everything to my partner and the options that were available to us. He was polite, courtious, and checked out everything. He even said my partner did a good job on the pressure tank and switch.I will only recommend Matthews Well and Pump in the future. Your company is a rarity in todays world and it is very much appreciated. Thank you for everything.

  • Review 55 (2024-05-10 - Rating: 5)

    Weve used Matthews Well on more than 4 sites and its 10/10 every time. Highly recommend. Ask for Israel, high quality work.

  • Review 56 (2024-05-08 - Rating: 5)

    My technician was Harrison. He was very professional, friendly and thorough. He kept me informed throughout the entire job. Harrison is a credit to your company.

  • Review 57 (2024-07-10 - Rating: 5)

    Very professional! We are purchasing a home in the Richnond area and used Matthews for a well inspection. I would highly recommend!

  • Review 58 (2024-06-28 - Rating: 5)

    I called your just from the internet. You came out as quickly as you could and fixed the problem. I was out of water for only 9 hours. Thankful I found the right team to get it done. Kent is a gem by the way. Great young man.

  • Review 59 (2024-04-04 - Rating: 5)

    I was having ground water issues with my well. I call Matthew Well & Pump for help. Matthew Well fix the problem and I have had no ground waters problems after three weeks of heavy rain. I received excellent service, and I would without reservation recommend Matthew Well to anyone having well issues.

  • Review 60 (2022-05-16 - Rating: 5)

    Great job by Matthews Well & Pump. We needed a super quick turn around on a well inspections for a real estate transaction and they were able to accommodate our tight schedule very quickly. She was super polite and understood the the process over the phone. They completed the well inspection and sent us the results right all within a couple of business days. They also followed up to check on us, as well as reached out to both my client and myself to assists us with our next steps to treat the water issues properly and quickly. I will definitely use them going forward for our well and well water issues. THANK YOU VERY MUCH MATTHEWS WELL & PUMP!Joseph

  • Review 61 (2022-05-18 - Rating: 5)

    Matthews Well & Pump was wonderful to work with. We had a sudden water outage and they were able to come out same day. Their office staff was wonderful and very knowledgable. They were able to very clearly explain to me the type of well I had, answer questions, and were very helpful in having someone out same day. John was our technician and he was fantastic. He worked incredibly hard and was able to resolve our issue. Thank you all so much for a job well done.

  • Review 62 (2024-04-15 - Rating: 5)

    Top notch company and experienced technicians. We have used them for well repairs, pressure tank replacement , water filters ,etc. for 4 years and can highly recommend them.

  • Review 63 (2024-05-08 - Rating: 5)

    Routine Maintenance on water filtration system.Israel Hodges provided excellent service and education during his visit. Matthews Well and Pump is a well run business from the front office to the techs in the field. Id recommend these people to anyoneJob well done at a very fair price.

  • Review 64 (2022-11-14 - Rating: 5)

    Veterans Day arrived with no water to our home. Matthews installed our water filtration system several years ago and continues to annually service it. I called their office before opening time, left a message and Kelly returned the call shortly with the promise of a technician in a few hours. Israel arrived, inspected the pressure tank and quickly determined the problem was likely with the pump. Despite at times heavy rain, he removed the pump, confirmed replacement was required, and provided a written repair estimate. Despite the weather and early sunset he completed the replacement, checked the function and adjusted as needed. Israel is obviously dedicated to doing his job to the highest standard and is a great credit to Matthews Well & Pump.

  • Review 65 (2018-11-14 - Rating: 5)

    I am as pleased as I can be with the service we have received from Matthews Well & Pump. I highly recommend them and fully agree with all of the 5 star reviews I see on this site. We have called Matthews 3 times over the past two years for assistance with separate issues on our farm. Each time a technician was dispatched very quickly, they arrived on time and their level of professionalism was just outstanding. The work was completed very quickly and effectively and everything they have fixed has stayed fixed. Kent went above and beyond on our very first service call and we immediately moved Matthews to the top of our list. Israel did an outstanding job on our most recent call and its clear that this group just operates on a higher level. Extremely courteous. Great at communicating complex info in very simple language. High quality work. Thanks Matthews!!

  • Review 66 (2023-01-11 - Rating: 5)

    I had a pressure tank installed under the house and on a later date had a well repair and pump install done due to root intrusion. Mitchell and Harrison were very professional, they were on time and work their butts off. Also a big thank you to the company and Kelly for being understanding while I had to get through family matters before I could get the well repair done. It’s rare these days to have an understanding and non-pushy company these days. Thank you again!

  • Review 67 (2022-05-26 - Rating: 5)

    I thought I had ruined my pump by running my well dry, but I called before hours and Kelly answered the phone and told me what to do. She then set me up with a technician to come out that day to check it out. I was scared when I heard their emergency rate, but John came out and was extremely efficient and knowledgeable about the system. He had everything complete in 45 minutes so it was far cheaper than I was expecting. He explained everything to me, fixed my issues and my water pressure is better than ever. Literally the best money I’ve spent on my house yet! Thank you to John and Kelly for the excellent service and quick turnaround!

  • Review 68 (2023-01-05 - Rating: 5)

    I spoke with Kelly in the office and John was the technician who provided service. Absolutely the best customer service experience I have had in recent memory. Kelly informed me of the initial costs up front and gave me a timeframe to expect John to arrive. John arrived on time, was professional, considerate, knowledgeable, fastidious, and an all around nice person to work with. He identified the problems, explained them, and resolved them. He was respectful of our property, cleaned everything up, and went way above and beyond to restore my water. I’m so glad to have found a business that so obviously cares about getting the job done right.

  • Review 69 (2023-06-26 - Rating: 5)

    Just finished a great service call. Israel came out on the date and time promised with a heads up call about 30 mins before arrival. He was professional and polite. He listened to my problem and its history and explained how he was going to approach it. He was able to quickly figure out what was wrong, explained it to me, and how he was going to fix it. Did what he said and did not try to upsell me anything I didnt need. Gave me some suggestions about dealing with my 60+ yr old well. Charged me what I felt was a very fair price for the work, time, and parts and told me to call if I had any issues with the repair. Would use him again in the future and recommend Matthews to anyone having well or pump problems. Where did all the companies like this one go to now a days?

  • Review 70 (2023-05-08 - Rating: 5)

    These folks are great!! I was without water and they got to me within 4 hours on a Monday (and I live in the country)! My Tech was Israel and hes a thinking mans plumber. Hes the best! He explained what was going on in my system so that I could easily understand. Give these folks a try. You wont be disappointed!

  • Review 71 (2023-04-25 - Rating: 5)

    From the time you call the office to the time their technician leaves your property, you will be treated courteously and professionally by someone who is more than willing to explain what is needed in any level of detail you like. I, personally, cannot get enough detail. John was more than willing to educate me. The depth of Johns knowledge and his personal presentation were enough to convince us that we had the right person for the job. If you are a first time homeowner or a long time rural dweller, these people will do the job right and educate you in the process.

  • Review 72 (2021-11-04 - Rating: 5)

    Im so happy I found Matthews Well! Weve now had a Pump System Check Out/Service Softener service and a Well Seal service done and both Robert & Mitchell from those jobs were incredible guys to work with at the house and Sarah at the main office is so nice, easy to work with, and knowledgeable too! They were all very professional and knew a ton about all the systems and components they were looking at or working on for me.This is my first house having a well, so my knowledge of it and the associated systems was zero. I called them to see if I could just get a good baseline of understanding of it all. They were so nice and explained that they can do exactly that. They called it a Pump System Check Out , so I got it scheduled right away! Robert came out and spent almost 2 hours with me, checking the outside well and plumbing for potential issues, doing an extra surface water intrusion test, then went inside with me and explained all the plumbing to the pressure tank, water softener, and water heater. We talked through a long term plan to prioritize some of the recommended repairs and decided to start with the Well Seal, since we had a lot of surface water intrusion. It was such a valuable experience for me to know that much more about the systems in our home.I scheduled the Well Seal with them for a few weeks later, and they were so easy to work with and very proactive with contacting me when rain forced them to shift the work to the next day. That day, Mitchell and, I think, Taylor? came to do the Well Seal and they called me on the way, arrived on time, and knocked out all the work by 3pm on a cold, misting November day. Mitchell answered all of my questions and gave me all the direction I needed to flush the system after the disinfectant was added.Im just super impressed with these folks and am glad to have them as my go-to for work in the future!

  • Review 73 (2021-04-23 - Rating: 5)

    I have been a customer of Matthews Well & Pump for several years since I had a water filtration system installed in my home. Recently, I had a problem with surface water getting into my well. This led to brown water and bacteria coming into our home. It made our water unusable for drinking, cooking and bathing.I contacted Matthews Well & Pump. Our regular service technician, John, came out to investigate. He checked the system out thoroughly. We then dragged a water hose to the well. John dug several holes near the well and we let the water run. In a few minutes, water was running through the joints of the well carrying dirty brown water. Problem identified!Next, I scheduled a service repair with Sarah, the office manager. Unfortunately, the weather would not cooperate and it kept raining. On her own, Sarah and her husband came to my home and place a tarp over the well cover to stop additional surface water from coming in. This was incredible thoughtful of her and over and beyond what I expected. Her efforts cleared up the dirty water which kept our fixtures from really becoming dirty. That was very kind of her to do this for us.Mitchell and Harrison came out to do the repair. They were very professional and super hard working. This was a big job requiring a Backhoe to clear around the well. They patched the well on the outside and the inside. Mitchell took a lot of time to explain everything they were doing and why. I really appreciated that. They informed that my current water pump was near 20 years old and had some existing cracks which was adding to my dirty water problem. They replaced it with a newer all metal pump. They saved me 50% on the cost of a pump replacement had they had to come out for a separate call. The effort took all day and after they were done, they cleaned up my driveway and the area around the well. Truly professional.Obviously, I would highly recommend Matthews Well and Pump for any of your well and water needs. They are knowledgeable, professional, and care about your problems and needs. You will be happy you called them.

  • Review 74 (2024-02-12 - Rating: 5)

    The tech was honest and informative. They gave me pricing up front over the phone and didnt have any hidden fees or upcharge. They even worked with me to make sure I could get home from work before arriving. Thank you Matthews for your helpfulness and professionalism!

  • Review 75 (2024-03-08 - Rating: 5)

    Great Job Mitchell, Bohdi, Harrison, Bohdi was awesome in letting me know step by step of everything that needed to be changed before they did it. Wonderful Ladies at the office. Everyone you talked to was very friendly. 💯

  • Review 76 (2022-09-02 - Rating: 5)

    Thankful this company was willing to diagnose and treat our well water problem, even though we live slightly outside of their service area. Israel is amazing. He accurately diagnoses and repairs problems. It is very difficult to find a competent well company in my area so the fact this very accommodating company was willing to come to my area speaks volumes. They are there to help. You guys are truly the best!

  • Review 77 (2021-11-12 - Rating: 5)

    My 1st time experience with this company and the tech Israel that came out was phenomenal! I was super impressed. Israel was very professional and knowledgeable and put my mind at ease that my well was functioning properly. This will definitely by the company of choice for my well and plan on setting up annual inspections and maintenance with them. Honest company that probably could have, but did not take advantage of a situation I knew nothing about. Thanks for the quick response!

  • Review 78 (2020-10-30 - Rating: 5)

    Every interaction I have with Matthews Well and Pump is professional, kind, and helpful. Matthews Well has been out to our home a few times to help with various issues, and most recently ran the new water lines for our new house under construction. Mitchell and Harrison showed up on time, were very kind and knowledgeable, did an excellent job, inspection passed without a hitch, cleaned up and gave very fair and honest pricing. We will continue to use and highly recommend Matthews Well and Pump. Happy customers over here!

  • Review 79 (2018-04-06 - Rating: 5)

    I live in Wisconsin and had a property management company helping manage my hold house as a rental property. We dealt with a nightmare of well issues with an incompetent plumbing company. I finally found Matthews Well & Pump and they came in with immense information and advice that was always in my best interest. Their rates for absolutely top notch service were more affordable than the plumbing company that ended up breaking more than they fixed. Most of my service and repair needs were somewhat urgent and they always too care of me and communicated extremely well which is invaluable being out of state. I cant say enough nice things about this company. I dealt with Nancy and Israel and they both were absolutely amazing!

  • Review 80 (2021-06-04 - Rating: 5)

    We needed a new well cap for our well. The customer service lady offered a free well inspection when they delivered the cap. Since it had not been inspected in 21 years I decided to say yes. Im so glad I did! Israel & his coworker came the next day an delivered the new concrete cap. Israel explained everything precisely about the details of our tank and told me what to look for as far as any problems in the future.. Both service men were professional, knowledgeable and on time. Even called 10 min before arriving. This was the most professional team of workers Ive seen. All our well needs will be coming from Matthews well in the future! Best service ever!

  • Review 81 (2023-08-24 - Rating: 5)

    Technicians were prompt and introduced themselves. Listen attentively to my problem and began to diagnose what the problem could be. Did a thorough inspection of my well pump system. They took all the time necessary to answer my questions and give recommendations for solutions and improvements. Highly recommend.

  • Review 82 (2022-08-31 - Rating: 5)

    We were having water pressure issues in a new house and the technician charged the system adequately to fix the problem. John also replaced and recommended a different type filter on a new water filtration system we had installed. Very professional very courteous and will use them again if needed

  • Review 83 (2022-09-02 - Rating: 5)

    Had a great experience with this company! Kent inspected our well, tested our water, and installed a neutralizer. All my communication with the desk and Kent was helpful, friendly, and professional. Work was performed as agreed, on time, and all my questions answered. I plan to keep using Matthews as needed and would definitely recommend them!

  • Review 84 (2021-05-09 - Rating: 5)

    Ive been using Matthews Well & Pump to service, maintain, and repair my well system for 7 years. I appreciate that they do a thorough job and are willing to take the time to explain how my system works & answer questions. Their prices are reasonable & they are timely in showing up for appointments. Israel is usually the person who takes care of our service and he does a great job! - As of 2021, still using Matthews Well & Pump and still highly recommend them!

  • Review 85 (2021-08-18 - Rating: 5)

    Matthews Well & Pump repaired my pump after a Friday night lightening strike. The only thing I will say that is not absolutely positive is they did not respond to my service request on the weekend. Now that is probably a good thing in retrospect - Matthews respects their employees and gives them a well earned weekend off. That will help them retain good employees - so I can accept that limitation. In addition, the phone message told me they reserve Mondays for emergency service and they were true to their word! They repaired my pump on Monday. John and Tristan was incredibly respectful of my property indoors and out. They gave me maintenance instructions and the associated paper work with my new well. This is a high class, highly competent company that I will continue to use for all my well needs. I just hope nothing happens on the weekend! Thanks very much

  • Review 86 (2021-04-16 - Rating: 5)

    Matthews Well and Pump came to my house today to fix a low pressure issue. I was afraid it would turn into a no water situation and wanted to schedule quickly. They were able to come out the same week. Robert did a fantastic job and went above and beyond researching the problem before he even came out! My husband is very particular about home services and who comes to our house, so the professionalism with well marked uniforms and trucks was a huge bonus for us. We did not know they service Powhatan. I would highly recommend this company for anyone!

  • Review 87 (2023-07-03 - Rating: 5)

    We called at 6 am Monday morning and we had a technician at our house by 10. He got the problem identified quickly and repaired. This is not the first time we have had excellent service from Matthews Well and Pump.

  • Review 88 (2021-03-29 - Rating: 5)

    Since moving into our first home and having well water for the first time, working with Matthews Well & Pump has been an absolute joy. I am in Real Estate for a living and deal with vendors all day long, and by far my best interactions have been with Matthews. Sarah in the office is super helpful, and the maintenance team of John, Israel, and Kent are always super professional and knowledgeable and take the time to explain the issue and solution to both myself and my wife. Cannot recommend these guys enough!

  • Review 89 (2021-11-16 - Rating: 5)

    Sarah in the office and Robert, our technician, were both competent and kind.We just bought a house and came home from a weekend away to our water not working. After Michael and Sons came to check it out and was unable to help we called a couple other well service companies and both said they didn’t work on jet pumps anymore and left it at that, luckily the last one I called recommended Matthews. Sarah told us what they would do, they’d have to convert our well pump to a different type. They were straight up with us about process, time frame, and price.Robert came to assess, explain and fix our issue and he was probably the most personable handyman I’ve ever dealt with. Glad that they’ll be the ones servicing our well and pump from now on. Glad to have water back! Thanks guys

  • Review 90 (2023-12-11 - Rating: 5)

    Excellent company. Great customer service, from the initial call to the close of the job. Kent has been to my house twice and does a great job and really knows his stuff!

  • Review 91 (2022-07-20 - Rating: 5)

    Water went out on Friday afternoon at one of my rental houses. Called around 3 pm.They said no one available and dont work weekends (not unreasonable)I told them I would have my handyman take a look at it. No success , so I called in a service request on their voice mail. They returned the call at 830 am Monday. Set up workorder. Technician came out around 3 pm. He was very diligent about explaining his work and communicating as the diagnosis was complete.Intake pipe repaired and new motor was installed1800+ bucks later I had water service backI have no idea if that is a reasonable price but everything about my experience was very professional. They did well. (pun intended).

  • Review 92 (2022-11-07 - Rating: 5)

    I highly recommend Mathews Well & Pump. They are very professional, knowledgeable, and courteous. We needed well repair, tank and pump replacement, hydrant installation, and other associated plumbing repairs. They did a great job, were very happy with the work.

  • Review 93 (2021-04-20 - Rating: 5)

    I was having an issue with low water pressure and had been calling one of the local companies to come out and evaluate it. After several days of calling and no response I decided to give Matthews Well and Pump a try, based on a placard they left in my subdivision. I placed a call to them on Sunday evening and to my amazement they called me back the first thing Monday morning and were able to schedule an appointment the same day. They were able to troubleshoot my issue within minutes of their assessment and thankfully it was a minor issue I had which they were able to fix for me. They even provided me with a free mug for my drinks. I highly recommend this company and they will be doing my well and septic repairs in the future.

  • Review 94 (2020-11-19 - Rating: 5)

    A good friend of mine recommended Matthews Well & Pump to me when I told him I wanted to install a water filter system in our home and a pump in our well. He told me that Matthews would not be the cheapest option, but they will do things right. I agree! The young man who came to do the work in our home was highly professional, courteous, friendly, orderly and clearly knows the skills of his trade. We now have good tasting and very clean drinking water. We now have an effective pump in our well that services an irrigation system for our property. These are people I trust. I will continue asking them to service the water filter system and the pump in days to come.

  • Review 95 (2022-05-22 - Rating: 5)

    We woke up to no water coming into the house. I called Matthews at 11 a.m. and by 1 p.m. they had a technician at our home. He diagnosed everything and determined that the pump had gone bad. They gave me an estimate, which was reasonable, and had the pump installed in 3 hours time! This was our first experience with Matthews and it was a very positive one. I will definitely use them going forward and highly recommend to others.

  • Review 96 (2022-05-24 - Rating: 5)

    The office staff and field staff were friendly, polite, and capable from the beginning to the end of the job. Harrison was extremely knowledgeable and answered all of our many technical questions. They provided a prompt essential service at a very good value. We have relied upon them for a variety of services over the years, and have never been disappointed. Great family business!

  • Review 97 (2023-02-01 - Rating: 5)

    Israel is very knowledgeable, efficient and professional. We had a water leak in the line leading from well casing to the house. Israel worked hard digging with a shovel to find the leak. Once located, he was able to repair it in record time. He also replaced our 32 years old well pump. He picked up all scraps created by the jobs and left the site clean, repaired and functioning better than it has in years.

  • Review 98 (2023-03-09 - Rating: 5)

    Central Virginias water authority, very knowledgeable and excellent customer service. I highly recommend them and have been a happy customer for over 20 years. Work performed-replaced well pump, pressure tank, sediment filter, iron removal system and water softener system.

  • Review 99 (2020-01-23 - Rating: 5)

    We needed an old well pump replaced. Matthews Well & Pump was quick to diagnose the problem and help us, and they worked with us to recommend the most cost-efficient and effective replacement. They even took great care to protect our yard when they did the work. We will definitely call on them again should we need work on our well.

  • Review 100 (2022-06-16 - Rating: 5)

    John was excellent. Took time to answer questions and explain how our system worked. During his inspection he found a leak in the pressure tank. He had all the materials and tools to fix immediately saving us from a bigger issue. I will definitely be using them for our annual inspections going forward

  • Review 101 (2021-04-23 - Rating: 5)

    Matthews Well and Pump quickly responded to our needs... our well pump went out one night so I left a message on their answering service and received a call bright and early the next morning. The technician they sent out, Robert, was very helpful and professional. He was able to install a new pump and get us up and running water again in a few hours!!

  • Review 102 (2020-12-04 - Rating: 5)

    Most reliable. When tech was going to be late they called and told me. When tech arrived he explained what he was going to do in detail that I could understand. He test the system, installed needed replacements and retested everything. He went over each detail again, explained the warranty on the pump and other equipment, answered all my questions completely. Will recommended this company to friends, family, and neighbors. Best service anyone could ask for from great people.

  • Review 103 (2021-05-06 - Rating: 5)

    We have had two issues on our property and both times Matthews has come out to fix the problem and have done a phenomenal job. They explain everything to you and go step by step as to why things arent working. Israel has been our tech both times and he is awesome! I highly recommend this company and do to everyone I can.

  • Review 104 (2023-10-31 - Rating: 5)

    I love Matthews Well. They are very professional and are great at explaining any issues they find and suggest ways to fix everything. They are easy to work with. I highly recommend this company for any well issues.

  • Review 105 (2024-01-04 - Rating: 5)

    Prompt, courteous, straight to work, no fuss, efficient!! Truly the well group to call and the only one needed. Each person knows their onions, from scheduler to assessor to fixer. Special thanks to Kelly for getting me promptly on the books!

  • Review 106 (2024-12-28 - Rating: 5)

    Matthews Well & Pump have been servicing our water filtration system for years. Excellent technician, Kent Cantwell, who is knowledgeable, wonderful to work with.

  • Review 107 (2022-06-27 - Rating: 5)

    Mathews Well and Pump responded very quickly to our water outage when the water holding tank from our well rusted out. In less than 90 minutes, the old tank was replaced and a second tank installed in tandem to improve service. This is the second time Mathews has responded to urgent repairs at our home and we are so grateful for their quick response and reliable service. THANKS!!

  • Review 108 (2022-02-14 - Rating: 5)

    This company came out to her home and repaired a broken seal in our well as well as repaired or replaced parts for our well. They also installed a UV water disinfection system.The company and receptionist are extremely professional and knowledgeable. They kept us informed every step of the way.We are extremely grateful to have found this company to work on our well and we would highly recommend themJimmy and Sarah Martin

  • Review 109 (2020-11-02 - Rating: 5)

    We had a power outage last night and once the power came back on we noticed no water. We flipped the breakers on the well pump and got nothing. This morning we called a family member and they recommended Matthews. My wife called and they thankfully were able to fit us in same day. Apparently the bladder in the pressure tank had burst and come to find out, our pump was 26 years old. Our technician, Robert, explained our options to us thoroughly. No pressure at all and very knowledgeable. Three hours later we have a whole new system and we can not thank Robert and the folks at Matthews enough. After talking to several family members who are also in the business, (unfortunately live too far away) we were assured the pricing was more than reasonable. Thanks again and we’ll see y’all next year for maintenance.

  • Review 110 (2021-12-23 - Rating: 5)

    Mitchell was the well tech and I can’t say enough good about him. He was very knowledgeable and efficient. He quickly analyzed our well problems, recommended repairs and replacements, and did all the work after he gave us a quote. He was very professional and a great representative of the company.

  • Review 111 (2023-08-10 - Rating: 5)

    At about 9 PM, the day before my birthday, I realized that I had no well water. I left a message and was in contact with the office soon after they opened at 7 AM. The repairman called around 8:30 AM, arrived shortly thereafter and by 10:30 AM I had water.This could not possibly have turned out better than that. Thank you all.

  • Review 112 (2017-03-16 - Rating: 5)

    These guys are the best. I had worked with 2 other plumbers trying to solve a pump issue, and was without water. I spent all day calling to find a specialist who knew wells and pumps well, and was referred to Matthews Well by two different plumbers. John came out the next morning, precisely on time. He was incredibly efficient in finding and fixing the problem. He also was great as a professional, explaining the troubleshooting approach, what he found in his diagnostic work, and then his plan of attack for the fix. So many plumbers are just not professional, and it was refreshing to work with someone who was. They got the water back on and didnt try to hard sell for replacing parts that werent needed. Amazing company and highly recommended. I rarely take the time to leave a review, but these google ratings played a part in my confidence to hire them, and I want to help the next person. Cheers

  • Review 113 (2020-08-07 - Rating: 5)

    I would give Matthews Well and Pump 100 stars if I could. I had a sulfur smell in my treated well water. No one, including the company that had installed and serviced the water treatment system, could explain or resolve the problem. When I called Matthews they were able to tell me over the phone what the problem likely was and how to resolve it. They were able to fit me in the next day. Robert came, tested my water, fixed the problem and answered all my questions. The cost was very reasonable. My water now smells great! I will be using Matthews to service my well, pump and water treatment system from now on.

  • Review 114 (2020-03-10 - Rating: 5)

    I had some major problems with my well and when John, Mitchell, Robert, and Kent (various visits) came to assess the problem they were all knowledgeable, friendly, and very helpful. The reason it took various visits because we were monitoring the situation to make sure I actually needed the fix. I did, in fact, need my well practically redone. John and Mitchell did the actual fix which was done professionally, expertly, and expediently. They explained everything to me in easy-to-understand language. Their prices were reasonable for the amount of work performed. I forgot to mention one very important person to the successful completion of my job. Nancy! She was professional, personable, and very accommodating. Thanks, Matthews Well and Pump for the great service!

  • Review 115 (2021-11-01 - Rating: 5)

    I woke up one day and did not have water . I called Mathews well and the receptionist was wonderful and the tech got here fast and was very friendly . The receptionist walked me through a few questions and then assigned a tech . The tech she originally assigned had to go to another call so they called me back to let me know that I was going to have a different tech named Tristan and when he would be arriving. Then I received a phone call from Tristen minutes later letting me know he was on his way ! Tristan replaced my pressure tank and pump within a few hours in the pouring rain . I was very impressed by their customer service and would definitely recommend them to anyone .

  • Review 116 (2022-06-03 - Rating: 5)

    Matthews well & pump did a great job abandoned my well for me. very professional service and everyone was very friendly and helpful through the whole process. On time and got the job done ! would definitely use them again! Thank you!

  • Review 117 (2016-12-19 - Rating: 5)

    We were without water for three days. John and Robert came out to our home and were absolutely wonderful. These guys are professional, know there business, courteous and get the job done. I would highly recommend them to service any of your well needs. As a matter of fact, we have scheduled them to come back out to our home to replace some old pipes. Great Job John and Robert. Thank you for taking care of my family. K.Guadalupe

  • Review 118 (2024-09-25 - Rating: 5)

    I’m new to this well business. Called Matthews and they sent Kent out to do a check on my system and give me the low down on how everything works. He was very patient with this retired mechanical engineer and answered all my questions. He’s super knowledgeable and professional and discussed some improvement options with me. He came out yesterday and put a new pressure tank in.I’d recommend Matthews to any and all.

  • Review 119 (2020-03-03 - Rating: 5)

    I called on Sunday morning and left a voicemail. At 7:30a the next day, I had an appointment for Robert to fix my well at 11:30a. Robert on time, polite, and carefully explained everything that he was doing and how my system was supposed to work. He finished in two hours and the price was reasonable, especially with the 7-year warranty on the tank. I would highly recommend.

  • Review 120 (2015-09-03 - Rating: 5)

    Fantastic experience!!! We were in the market for a water softener and filtration system and found them through their website. Just one call to Nancy and I could tell these folks knew what they were doing. The field technician John arrived on time and did a great job explaining everything he was going to do and then revisited everything he had done upon completion. The owner reviewed my water sample and what his system he recommended would take care of with my particular water issues. The system was installed a week ago and I could not be happier. Their customer service is some of the best I have ever experienced. Kudos to your team!!

  • Review 121 (2020-10-10 - Rating: 5)

    Our first encounter with Matthew Well and Pump was in 2019. We met Israel.Having an employee who can represent your company /organization in such a professional respectful manner and do their work professionally is so important to a company. We met Israel and we knew We were in good hands. Matthews Well and Pump has been extremely responsive to our needs and very helpful . They are extremely knowledgeable. The day Mitchell can by to complete a job him and his work partner (cant think of his name) kept a professional composure despite the obstacles they were coming against all day. Highly recommend Matthew Well and Pump.

  • Review 122 (2023-09-06 - Rating: 5)

    Requested service for water pooling around well head. Got a call back and was told they could be out same day also told/explained all the potential charges. Israel (pretty sure that was his name) came out when he said he was gonna be there, not the typical ‘iTs GoInG tO bE bEtWeEn 9a and 4p’….Fixed the leak after some digging and that was it….good company, decent pricing. No complaints.

  • Review 123 (2022-06-10 - Rating: 4)

    UPDATE: How a company takes responsibility for mistakes and manages their customer relationships says everything about the quality of their business. I was contacted by a lead technician, John, who was very understanding of our frustrations and expressed their determination to get to the underlying causes around our water problems. After speaking with him, I am assured that their company’s ethos and sense of responsibility is of the highest quality and a ball or two was just dropped on the response front. They are both addressing that internally as well as working with us to rectify the situation. He was thorough in explaining the processes we have been through, why we might have the water situation we do, and what they will do going forward. We very much appreciate the renewed attention to our situation. I am leaving the negative review below to show the situation we are in, and what they have done to make it better. Many thanks again to John, the Kelly’s, and the rest of the crew.Original review:We contacted them in February to test our well and have whatever work needed to be done. They tested it and gave us a quote for re-sealing the well, installing a new pump, and then tested the water and sanitized the well. We agreed to their quote of 5k and they did the work.The water still wasn’t good. So we paid them to change out the pipes, and put in a new pressure tank. All told we spent over $6500 for an entire system overhaul. It was frustrating that we had to call them back to get the job done well, but it was what it was.Over the past few months we have had random stomach-aches, diarrhea, and other odd symptoms (rashes, irritated eyes.) Jump forward to last week and we notice the water is yellow and cloudy. We call for the 8th time to tell them we have concerns about the water conditions and would they come test. They told us there had been heavy rains and to just wait for the water to run clear. I almost listened to them. I had to call back twice and insist with the technician that they come test. They finally did. It turns out we have eColi contamination. We have had to insist for them to test. I am still actually waiting on a call back or any resolution to this.

  • Review 124 (2023-11-21 - Rating: 5)

    If I could give Matthews Well and Pump 10 stars I would. They delivered excellent customer service and outstanding results in a difficult no water situation. Great job!

  • Review 125 (2018-04-01 - Rating: 5)

    We have been happy customers of Matthews Well & Pump for over 15 years. I have come to regard them as even a go-to source when I need anything at all done to the house, from tree trimming to other repairs, and they always recommend someone with whom I am pleased---as I am when they come annually for our water treatment checkups. It is a wonderful company with conscientious, caring and environmentally responsible people. Im sorry we are limited to only 5 stars, as I could happily award them one hundred.

  • Review 126 (2021-09-02 - Rating: 5)

    Matthews came through in a pinch as I needed a water quality test done with a short turnaround related to a loan closing. The entire team was polite, professional and attentive. I will gladly give them my future business and recommend others do the same.

  • Review 127 (2022-10-03 - Rating: 5)

    Matthews Well and Pump we appreciate you coming so quickly to our house. Im so glad you found the problem and fixed it right away weve been without water for 3 days so this means so much to us Kent is an amazing technician, hes so thorough and such a kind young man.Matthews Well and Pump you are the best, thank you Kelly for getting us on schedule.

  • Review 128 (2018-07-25 - Rating: 5)

    Outstanding service! They did an excellent job replacing my well pump. The technician clearly takes pride in his work. The quality of the work was much better than what I had. Professional, courteous, knowledgeable. Highly recommend.

  • Review 129 (2017-07-25 - Rating: 5)

    Very pleased with the service i have just received from everyone at Matthews Well & Pump, Inc. I have a well from 1970 and parts of my system were updated in 1981. It is only used for outside water spigots. They got it up and running only repairing what was needed and did this at a fair price. I highly recommend them if you are in need of any well water services. The Technician John was very knowledgeable and courteous.

  • Review 130 (2018-10-31 - Rating: 5)

    Matthews Well & Pump exceeded expectations on all levels. They were here the next day, Kent (the technician) provided above and beyond service, and they were very affordable. I would highly recommend them along with asking for Kent. He was very knowledgeable and a pleasure to work with. If you ever have any issues with your well, they are the people to call!

  • Review 131 (2022-06-01 - Rating: 5)

    Nothing but great things to say. Not sure who I spoke to to schedule the appointment but she was very helpful and set an appointment that was next day! John came out and inspected my system and made the recommended repairs. He was very knowledgeable and explained everything he was doing in detail. Will definitely be using again in the future!

  • Review 132 (2017-12-22 - Rating: 5)

    After suddenly loosing water late in the afternoon on Tuesday (Dec. 19), I finally left a message for Matthews Well & Pump, Inc. as they were highly recommended by a friend. Nancy called me back first thing Wednesday morning. She said this was a busy time of the year, but had Kent (the technician) there within several hours. He was very knowledgeable and professional. His thorough and efficient manner diagnosed the problem as a well pump malfunction. I asked if I could watch the process as Id never seen the inside of a water well before. It was so interesting and Kent showed me the failed part in the pump that was original to the house in 1995. By lunchtime we had water flowing again. Thank you to all of the Matthews staff for the quick response. And they came out to Caroline County from Glen Allen.I recommend highly Matthews Well & Pump, Inc. for all your water well needs and questions.

  • Review 133 (2021-04-18 - Rating: 5)

    I am very happy with the work Matthews Well and Pump provided. They are very responsive and provided superior service. Israel is very knowledgeable and went above and beyond. I will definitely hire them again for any related well work I need in the future.

  • Review 134 (2021-06-07 - Rating: 5)

    After a very professional conversation with Matthews via telephone, Israel was dispatched the following day. Israel arrived on time and immediately diagnosed the problem, performed an in-depth analysis of my system and made a recommendation. I opted to go with a new well pump, which he had on the truck. The repair was done promptly and accurately. I would highly recommend Matthews for well and pump system issues.

  • Review 135 (2019-02-04 - Rating: 5)

    I wish I could leave more than 5 stars. We had no water with a failed well pump. Nancy was so nice on the phone and got me setup on same day service. She pretty much nailed the time they came out. John showed up and was awesome. Explained everything, quoted everything before the work started and had me with running water again within 3.5 hours. First impressions are everything and this first impression gave me the confidence to use them in the future for ALL of my well needs.Cannot say enough good things! Highly Recommended!!

  • Review 136 (2024-07-12 - Rating: 5)

    John was extremely thorough and skilled, explaining everything that needed to be done and solving our issue.

  • Review 137 (2022-11-30 - Rating: 5)

    Israel was a great technician! He was cognizant of our time and budget and tried to work with us as much as possible. He was efficient and thorough and his customer service was top notch!

  • Review 138 (2022-12-03 - Rating: 5)

    I have been using Matthews Well and Pump for over ten years in two different houses in the area for well water service and maintenance. Their staff is thorough and professional, they always go above and beyond to provide excellent service.

  • Review 139 (2022-09-22 - Rating: 5)

    Matters Well provided excellent communications along with excellent services! Every single employee that we were in contact with was knowledgeable, friendly and professional. The service was completed as planned and done well! I highly recommend Matthews!

  • Review 140 (2021-02-17 - Rating: 5)

    We called them because our well water was intermittent. Let them know that we had changed the pressure switch and the problem persisted. They came the same day and replaced the pump, motor, and wires. They gave us a worst case scenario price before starting the work and the total was several hundred less due to the depth of our well. Super fast response, great work. Will use them for anything we need in the future. Highly recommend!

  • Review 141 (2019-01-18 - Rating: 5)

    The young man who came out to work on the well was friendly, polite and very professional. Spent 5 hours working to make my well just right. Best water pressure that I have had in years. Highly recommend Matthews Well and Pump!

  • Review 142 (2020-08-20 - Rating: 5)

    I had a great experience with Matthews Well & Pump. They were able to schedule me in quickly for my original appointment and follow up. The guys who came out were knowledgeable and helpful in answering my many questions. I would definitely recommend them!

  • Review 143 (2020-07-27 - Rating: 5)

    Contacted them for preventative well pump replacement. They came next day on time. Perform the diagnostic, listen to my expectations and provided an estimate on site. Came as plan for the replacement, took the time to install everything properly. Great communication, they care about my requests and answer question patiently. Best service I have received in a long time.

  • Review 144 (2023-05-15 - Rating: 5)

    Absolutely phenomenal service. This is the best well and pump company around. Isreal was extremely helpful, patient and very knowledgeable. I cannot recommend this company enough. If I could give more stars I would.

  • Review 145 (2020-10-20 - Rating: 5)

    We have been using Matthews Well for many years and have been consistently pleased. Their service is excellent, they do quality work and their representatives and workers are always professional and personable.I highly recommend them..

  • Review 146 (2022-03-08 - Rating: 5)

    We used Kent C. and he was awesome. Matthews Well and Pump installed a water pump and water softening system for us and we highly recommend them. They did exactly what they said there were going to and our water pressure and water taste is wonderful.

  • Review 147 (2024-02-27 - Rating: 5)

    Excellent customer service and they made room for a same day service which was an emergency. Kent was an amazing technician!. Very patient and knowledgeable

  • Review 148 (2022-03-05 - Rating: 5)

    These guys are true professionals. They were timely, efficient, courteous and thorough. I would not hesitate to recommend them if you have any concerns about your well water. Great service and quality workmanship.

  • Review 149 (2020-03-24 - Rating: 5)

    Needed my well checked for low pressure. Very professional from start to finish. Responsive and Kent was very informative. I think a little pricey for initial diagnostic, $120 for first 30min. Not sure what going rate is. But I think worth it for quality, service and professionalism. Tried to go with a LOCAL well company in Varina area. Still waiting for them to call me back to schedule an appt. 2 weeks later

  • Review 150 (2018-04-01 - Rating: 5)

    After trying several other companies I chose Mathews Well. I have been using them for more than 15 years. They are very professional, courteous, timely and thorough in their work. I cant say enough for them and their service at a reasonable price

  • Review 151 (2017-12-29 - Rating: 5)

    These folks just saved me a lot of money. I was told yesterday that my well had gone dry and my pump was not working. I contacted them got a machine, and did not leave a message. However, Robert called me back almost immediately and we discussed my problem. He recommended that we drop weights to see if the well was dry. It turns out I had a toliet that was running almost constantly and had run through so much water the well was low. The plumber had removed the old pump and left it by the well, so these folks were able to sanitize the pump and reinstall and we are up and running with water. All these within 48 hours of finding the problem. Learned a lesson with a well have a pump repair company check it out, not a plumber!!! Thanks again to Mitchell Well & Pump. Great job guys.

  • Review 152 (2024-02-06 - Rating: 5)

    Professional, punctual, efficient and knowledgeable. not just the technicians but the folks in the office and really great too. highly recommend them.

  • Review 153 (2018-10-22 - Rating: 5)

    Got bids from several companies in the area; Matthews Well and Pump were fast, honest and worked with me to get all the work done within my budget. Everything was incredibly professional, high quality and efficiently executed. No need to look anywhere else for your well and filtration needs!

  • Review 154 (2024-08-13 - Rating: 5)

    Tremendous service. Harrison was so professional and courteous! Highly recommend

  • Review 155 (2017-11-23 - Rating: 5)

    Well pump broke down a couple of weeks ago. First called My Plumber who ended up wanting $4500 for the repair. Then called Matthews and got the repair done for $1600 with then 3/4 HP pump upgraded to a 1 HP pump and an added flow control valve. Was impressed with the technicans (Robert) engineering knowledge of the system. Most technicans I deal with on a residential level size components based on rules of thumb, not the actual engineering. Would highly recommend them to anyone needing a well repair.

  • Review 156 (2023-01-19 - Rating: 5)

    John was very professional in installing a whole house purification system.He explained well ( no pun intended), how well water management is basic chemistry , ie, having a system that captures and controls the elements in the aquifer, ie, iron, calcium, manganese, and balances the water to a neutral ph, no hardness, no iron stains or calcium deposits.Highly recommend this company

  • Review 157 (2024-09-06 - Rating: 5)

    Can’t thank you enough for being a knowledgeable and honest company ! We had waterline issues going to house a few years ago and you came out the same day we called and fixed the issue and suggested for us to get the lines replaced. We should have done it then but we waited almost two years before we had another leak ! We were lucky but second time wasn’t as easy since it was under our house which cause moisture problems. You again came out the same day and fixed the leak, again told us we need to have all lines replaced ! Gave us a price and figured two leaks was enough! Just had the work done ! Great price great service !

  • Review 158 (2022-07-20 - Rating: 5)

    Kellys excellent customer service and Johns expert field service installing a new well pump were a winning combination! Without hesitation, I highly recommend Matthews Well & Pump for this type of work!

  • Review 159 (2019-11-05 - Rating: 5)

    Just had my well pump replaced by Matthews Well & Pump and the service technician (Israel) did a great job. The service was prompt and professional. I highly recommend this company for any well or water related services.

  • Review 160 (2023-08-22 - Rating: 5)

    As a long time customer, I’ve found Mathews Well consistently reliable, professional & personable. My technicians John was all these things plus impressively knowledgeable. Bravo!

  • Review 161 (2017-03-03 - Rating: 5)

    This company ROCKS! I spoke with Nancy at the office Monday and she explained all the different options. Shes very knowledgeable, polite, professional and patient. She told me that Todd, the owner, would call me. He called Wednesday & explained the technical details in I was that I could understand them. It was obvious he was very smart & not every smart person is patient enough to explain things to lay people so they understand them. Nancy called Thursday to tell me the technicians would be out Friday. John & Israel showed up right on time, took a water sample & explained exactly where the equipment would go, how it would work, etc. They were amazing - very knowledgeable, professional, smart and thorough. Its rare to find a company where everyone walks the talk but this company does it in spades. They made me feel as though I was family and that we were both on the same team. I cant praise all of them enough!

  • Review 162 (2020-03-05 - Rating: 5)

    I love Matthews Well and Pump. They are extremely knowledgable about all their products and the service team is fantastic. The best part, they don’t try to sell you things that you really don’t need. I highly recommend them for all your Well needs!

  • Review 163 (2023-05-11 - Rating: 5)

    They were very friendly and polite. Answer all my questions. Did a excellent job in repairs and clean up. Would recommend these guys if you need any kind of repair to a well.

  • Review 164 (2019-12-05 - Rating: 5)

    No words can describe how awesome Todd, Robert, and Harrison were. I would recommend this company to anyone, which I have to several people already that asked what company I used after telling them how remarkable they were. Was told by several companies we needed a new well dug. A friend suggested I call Matthews Well & Pump. Todd called me back immediately and asked questions and thought it may just be a leak. Then had Robert come out the same day I called (Monday) and I’m not kidding not even five min found the leak. I was shocked and sooo impressed it was crazy he knew that so fast. Robert said all good under the house then stood in driveway and in a matter of three to five seconds he said we had an underground leak at that spot. No way nothing was wet or anything. He was just awesome then made suggestions and worked up a quote. Todd, Robert, and Harrison were on site Wednesday morning replaced everything from house to inside the well. They worked so well together, worked nonstop and finished in five hours digging trenches and having to hand dig part. Soo knowledge, helpful, and courteous. Just no words can describe this company and the three of them that had us up and running so fast. Just remarkable and AWESOME !!!! So blessed to have been referred by a friend to such an outstanding company!!!

  • Review 165 (2021-04-13 - Rating: 5)

    Because of a Well problem, I was out of water for 5 days. In 11/2 hours Mathews Well&Pumps plumber Israel, completed an outstanding difficult job in short order. I appreciate not only the work, but also Israels cheerful demeanor. Thanks Todd for binging him into the company.Dan

  • Review 166 (2022-04-21 - Rating: 5)

    Prompt service, friendly and professional. They replaced our well pump in no time and were very courteous in explaining the scope of work. Thank you for getting our water up and running again!

  • Review 167 (2021-01-06 - Rating: 5)

    Matthews Well, specifically Mitchell, provided exceptional service for a unique need ... filling an abandoned well. The company undersold and overdelivered which is rare these days ... work was completed a head of schedule and without surprises. I rarely do reviews but had to provide an at a boy for truly exceptional work and service !

  • Review 168 (2020-01-07 - Rating: 5)

    Over the phone customer service representative was informed and helpful. Technician, Israel, was knowledgeable, resourceful, kind-hearted, and prompt. We plan on continuing our good relationship with Matthews Well & Pump.

  • Review 169 (2017-10-17 - Rating: 5)

    Matthews Well responded to my no water emergency call within an hour. Their professional and knowledgeable technician quickly troubleshoot the problem, answered my questions and had the water flowing again in no time. Weve written their name down as THE preferred vendor for future well issues.

  • Review 170 (2017-07-07 - Rating: 5)

    Robert was the tech that came to my house. Hes very sharp, competent, friendly and respectful. I have used Matthews for service and installation since I bought this house and expect to be doing so for years to come!

  • Review 171 (2021-09-22 - Rating: 5)

    I have never used this company before. I was referred to them by another company and was so impressed by the customer service and the awesome technician that came out. So polite and professional. Explained everything in detail. Great prices too! I will definitely be recommending them to everyone.

  • Review 172 (2018-11-29 - Rating: 5)

    I have lived in my home for the past 22 years always have had Great water . On 9/13/18 had about 2 of water in 1 hour time , 24 hours after my water turned into the color of a glass of ice tea then after that every time it would rain I would get the same . I am a do it my self kind of guy .I went into the well with ladder and sealed each casing with hydraulic concrete , well the next rain I had the same thing. (I have a shallow well 32 deep) I called Matthews well had a young man by the name of Robert come to my home to inspect the well . He told me that they do a special procedure where they dig along the side of the well and put a concrete plug around the well at the annular opening and they had great success . Well guys I did it and for 1/4 of the cost for digging a new shallow well it worked !!! My water is as clear as good Moonshine . The folks there was professional and down to earth they did what they said they would do when they said they would do it .. FIRST CLASS !Thank you Tom Pugh

  • Review 173 (2021-05-11 - Rating: 5)

    Possibly the most positive experience with a service call I have ever had! Donny was so efficient, explained everything clearly and went above and beyond to fix the problem. Would definitely use them again and would recommend them to anyone having a well/pump problem.

  • Review 174 (2020-03-23 - Rating: 5)

    Matthews well and pump is a great company to work with. Their workers are very knowledgeable and they work with you in a professional manner. I would recommend them to all my family and friends!

  • Review 175 (2020-05-06 - Rating: 5)

    Ran out of water. Pump in the well went bad. I called several well business and the first to respond was Matthews. A day later, and after Matthews had already replaced the pump and the water line into the deep well, was when the other companies began to return my call. It has been almost four months since they installed the new pump, it is working like a charm. Thank you Matthews Well & Pump.

  • Review 176 (2020-04-03 - Rating: 5)

    We have used Matthews Well & Pump services for several years and have been impressed that the servicemen are uniformly polite, efficient, effective, and careful to explain what they will do or have done. I highly recommend them.

  • Review 177 (2023-01-27 - Rating: 5)

    A great company. With even better staff. The best people Ive ever met. Very thorough, and thoughtful. If you are in their service area be sure to use this company!

  • Review 178 (2024-07-31 - Rating: 5)

    Harrison was my technician, and can say, he couldnt have been any nicer, or more knowledgeable on my problem, which was a bad submersible pump. To his credit he was able to mask his discomfort with me standing over him, watching, and asking stupid home owner questions. I know Im a retired electrician and have been in that situation so,so, many times. So, good job Harrison!The office could not have been any more business oriented, with that personal touch when they heard the desperation in my voice (no water sucks).Ive already spread the word on them to my friends, and, will continue that for years.BTW, I read that one star review, and some people just dont know how the world works.People, watcha gonna do!

  • Review 179 (2022-09-07 - Rating: 5)

    Although I didnt actually use them for service because I had an emergency and they couldnt get me on the schedule fast enough, these were probably the most pleasant people to talk to and most professional when it came to communicating and setting clear expectations.

  • Review 180 (2017-05-17 - Rating: 5)

    I needed emergency repair work done when my well pump shut down on Mothers Day. Contacted Nancy and we had a technician at my home on Monday before lunchtime. Could not ask for any better attention and professionalism handling this necessity.

  • Review 181 (2021-09-29 - Rating: 5)

    Their guys were professional, explain things in laymens terms and polite. The receptionist actually worked with another appointment to allow them to work on my well since we were completely out of water. Went that extra mile for me!

  • Review 182 (2021-11-08 - Rating: 5)

    Annual Service of my water pump; professional from the moment you call/email them. They let you know each step of the way where they are, and when onsite, courtesy and clean. Highly recommended.

  • Review 183 (2022-08-10 - Rating: 5)

    We have been impressed again and again by this company. All of the guys that come to service and repair are pleasant and hard workers! All of the work is top notch and the professionalism of this company continues to encourage us to tell everyone about them!

  • Review 184 (2023-04-08 - Rating: 5)

    What a great company to work with !! Living in the country and having someone run into your well and break the curbing--did not know what way to turn---found this company and they were so nice professional. Everything done exactly as explained ! Thanks so much !

  • Review 185 (2018-10-21 - Rating: 5)

    Had a home inspection on a property built in the 1920s. The inspector said my well cap was cracked and needed replacing immediately . Say what??? The property had been on municipal water/sewer for the entire time we owned it. We always thought that round stone was a paver stone. Not wanting the neighborhood kiddos to fall into the supposed abandoned well ----- we researched well companies on the internet. We found Matthews. I can not say enough GOOD things about them. Talked to the office and sent them a mobile phone photo. Make a long story short - they sent out a technician. He lifted the well cap and ---- NO well!!!! It was indeed a cement paver stone. No hidden 100 year old well for the kiddos to fall into. Everyone at Matthews was great to work with. Yes, I paid the inspection cost but it was worth every penny.

  • Review 186 (2020-09-10 - Rating: 5)

    Israel is awesome! He taught me everything I needed to know about our water system, replaced our pump, and kept me in the loop the entire time. I cant recommend him and Matthews well enough

  • Review 187 (2024-06-17 - Rating: 5)

    Sean really knows his stuff. Thanks for working our repairs in so quick.

  • Review 188 (2024-09-20 - Rating: 5)

    They were absolutely a pleasure to work with. Could not recommend them more highly.

  • Review 189 (2022-01-17 - Rating: 5)

    A+ All the way, Great folks, from when they cheerfully answered the phone at 7:25 AM to the completed job.Wonderful tech, knowledgeable, polite and efficient got the job done! Happy dance customer, and water drinking horses and cattle. Thank you

  • Review 190 (2019-08-29 - Rating: 5)

    Recently did some major Well repair and tank relocation work at my new house and my wife and I couldnt be happier with the results! Great people doing great work. Highly recommend

  • Review 191 (2021-08-30 - Rating: 5)

    Harrison was very professional. He called before he came out, told me the problem and went to work to fix it. He was happy to answer any questions I had. He is a credit to your organization. Thank you Matthews Well for a job well done.

  • Review 192 (2020-01-30 - Rating: 5)

    I called on a Thursday and they had a guy out the next day. Determined my leak was outside and set up appointment to replace line. Very easy to do business with.

  • Review 193 (2021-02-10 - Rating: 5)

    I was very happy with the service Matthews Well and Pump provided. I ended up selling my home otherwise I would certainly have them doing my service on a regular basis.

  • Review 194 (2021-09-23 - Rating: 5)

    We have used Matthews at both our previous property and our new one and they are very pleasant, easy to work with, and do a great job!

  • Review 195 (2022-02-03 - Rating: 5)

    ISREAL IS THE MAN!!! Could not recommend the company enough for anything you need done regarding your well. Very knowledgeable and caring. I love my new filter system, it’s flawless.

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