Benjamin Franklin Plumbing & Drain Services of Duncanville

Photo of Benjamin Franklin Plumbing & Drain Services of Duncanville

Located in Duncanville, Texas

Address: 1019 Explorer St, Duncanville, TX 75137, United States

Phone: +1 972-441-7452

Rating: 4.8

Services

  • Identifies as women-owned
  • On-site services
  • Online estimates
  • Wheelchair-accessible entrance
  • Wheelchair-accessible seating
  • Wheelchair-accessible toilet
  • Repair services
  • Gender-neutral toilets
  • LGBTQ+ friendly
  • Transgender safe space
  • Appointment required
  • Credit cards
  • Credit cards

Categories

  • Plumber
  • Bathroom remodeler
  • Drainage service
  • Hot water system supplier
  • Kitchen remodeler
  • Water pump supplier
  • Water softening equipment supplier

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-09-24 - Rating: 5)

    I’ve had these guys out for a couple of major plumbing issues including a leaking sewer pipe that required a lot of excavation. And then finesse work for my remodeled kitchen. All the guys were competent including Klee and Allie. They do a nice job when done on their cleanup and I’m a fan for sure now. I would recommend them any day for plumbing jobs large or small. Good company.

  • Review 2 (2024-11-12 - Rating: 5)

    Technician Randy came to our home today to flush our water heater. He did an outstanding job. He was very professional and courtesy. Excellent customer service. We were very pleased with him and his service.

  • Review 3 (2024-12-11 - Rating: 5)

    Nick Fontenot arrived on-time, assessed the problem, and recommended two possible courses of action. I agreed with his assessment that the water heater was in need of replacement. He gave me some options on what type and what was involved. He has scheduled the installation of a replacement for day-after-tomorrow.UPDATE 12/11/2024The water heater has been installed; I am waiting for it to warm up so I can shower. The installers were polite, quick, and seemed knowledgeable. I am quite pleased with the work performed.

  • Review 4 (2024-09-18 - Rating: 5)

    First Let me say. I have a few people to thank. I was referred to speak to Phil at another location. I had a last minute cancellation from a total different company. This was going to be the fourth company that came out to look for my silent leak outside my home.Phil directed me to the plumbing department that came out to service me within the same hour I was expecting the other company.Athen from the Arlington location was my service tech. He was awesome, kind, knowledgeable, and professional. He inspected everything and said Im going to find your leak. He even found an extra valve that no one even knew about, not even myself. He quoted me a good price, and came out next day on time and began taking care of this painful issue I had. He also gave me some background information on this quest pipe that has been an issue for many residence in the city. I did the research from info he gave me. All he informed me of regarding this type of pipe was to correctI also want to thank dispatch for their professionalism and taking time to care and assist in my time of duress to resolve this problem.I highly recommend service tech (Athens) and this company (Benjamin Franklin) for all your plumbing needs!

  • Review 5 (2024-11-29 - Rating: 5)

    Had an unexpected outdoor faucet leak the Friday after Thanksgiving. I was worried about getting someone out before the weekend but they had an opening. The plumber actually came out an hour before appointment time & fixed the leak within a few minutes. He was personable & efficient.

  • Review 6 (2024-12-23 - Rating: 5)

    We had a water leak and a $160.00 water bill.Nick Fontenot was fast, profesional and did outstanding work.Luckily it was a problem in our comodes and Nick rebuilt them both.

  • Review 7 (2024-09-06 - Rating: 5)

    Excellent service from start to finish. Kept us informed, showed us pictures of problem.Quick estimate & on time. Athens was a Superb tech & stayed on top of all details.Dillion helped on final day and both were professional, clean &Friendly. Will use them again should I need a plumber!5 stars ++

  • Review 8 (2024-10-05 - Rating: 5)

    Mr. Lumpkin was very professional, knowledgeable and polite. He explained the process clearly and was very patient with me. He came and fixed the problem with my running faucet and even fixed my toilet issue. 100% would recommend his service.

  • Review 9 (2025-01-05 - Rating: 5)

    Randy was great. Fixed a leaky outdoor faucet at 8 pm on a saturday. Super nice guy and very knowledgable.

  • Review 10 (2024-10-04 - Rating: 5)

    I called Benjamin Franklin Plumbing this morning for some repair work. To my surprise they informed me by text, who the tech was ( pic ). Great security check, informing the customer. 👍🏿 I had two outdoor faucets replace due to leaks. Excellent work by tech Hunter

  • Review 11 (2024-11-23 - Rating: 5)

    Chris came out right away, informed us of our options for water heaters and had it replaced!I was so thankful for his friendly manner and expertise. Thank you Chris!

  • Review 12 (2024-10-23 - Rating: 5)

    Thank you Alie for resolving our problem. We had an issue with our drain and Alie diagnosed the problems right away. He was very professional and knowledgeable, engaging and polite.

  • Review 13 (2024-12-02 - Rating: 5)

    Randy, great job in fixing the leak at my home last week. Great attention and prompt response in getting the job done. I recommend Randy!

  • Review 14 (2024-10-23 - Rating: 5)

    Hunter came to my house and did a great job. Very polite and professional. I’m having him to come back Tomorrow for more work.

  • Review 15 (2024-08-27 - Rating: 5)

    We have used Benjamin Franklin for over ten years and have always been satisfied. Today it was a clogged sink and a toilet rebuild. The last visit was to install a whole house water filter. We strongly recommend the Duncanville office.

  • Review 16 (2024-11-20 - Rating: 5)

    Hunter was an outstanding technician, he showed up on time, was courteous, he had to go get parts, he did expeditiously in performed the job quickly and efficiently, he also re repaired a small slow drain in overall was a great benefit

  • Review 17 (2024-10-15 - Rating: 5)

    Ive used Benjamin Franklin at least three times over the past few years, and have had a good experience every time. The technicians have always demonstrated solid knowledge of what they are doing, and were able to suggest options that allowed me to choose the solution based on need and budget.

  • Review 18 (2024-07-08 - Rating: 5)

    Both technicians were very professional and handled the problem efficiently and promptly. Their level of professionalism and knowledge base enabled them to diagnose the problem and determine a solution to correct the problem. I was very impressed with both of the technicians diagnostic skills and their explanation of what was needed to fix the problem. I felt they truly cared about my problem and a solution to fix it to meet my needs.

  • Review 19 (2024-03-06 - Rating: 5)

    Installed water heater. Ramauldo was EXCELLENT and professional. He wouldnt leave until the city turned the water back on so he could test for gas and water leaks. Not many plumbers would do that. Completed the installation and it looks good. Thanks bunches. Outstanding customer service, hard to find these days.

  • Review 20 (2024-11-05 - Rating: 5)

    Mr Gage arrived on time, was respectful of property, did a thorough job. We are quite happy with the service.

  • Review 21 (2024-07-11 - Rating: 5)

    The company got me a same day appointment within hours of my call. Hunter (my technician) was great and they completed the fix quickly and efficiently. Would recommend.

  • Review 22 (2024-09-10 - Rating: 5)

    I had great service from Gio! He arrived, quickly found the problem, determined the best solution, and kept the price much lower than I anticipated.

  • Review 23 (2024-09-20 - Rating: 5)

    Worked with Randy Kilcrease and he was was very knowledgeable and forthright. We thought we needed to install a sediment trap but after he assessed the situation he deemed it unnecessary thereby saving us money!

  • Review 24 (2024-07-09 - Rating: 5)

    Alie came to fix a leak in our bathroom. He was very courteous and professional. He got right to work and had the problem solved in no time. I would definitely call Ben Franklin again.

  • Review 25 (2024-10-02 - Rating: 5)

    Arthur did a fantastic job ! He’s been here twice this year and always professional and does a great job! Highly recommended

  • Review 26 (2024-06-27 - Rating: 5)

    The technician was quick , friendly. Very knowledgeable and got my issue with my plumbing fixed for decent price. They showed up same day and took care of the problem. Highly would recommend

  • Review 27 (2024-11-13 - Rating: 5)

    Athens is an intense perfectionist. He is driven to satisfy the customer. His Christianity is a definite plus.

  • Review 28 (2024-09-30 - Rating: 5)

    Expensive but I had an emergency that was handled in one trip in less than three hours from my first call. The technician/plumber Gio did a great job.

  • Review 29 (2024-08-22 - Rating: 5)

    Arthur did extra things for us and was very informative and timely with his visit. We really enjoy the services of Benjamin Franklin plumbing.

  • Review 30 (2023-12-27 - Rating: 5)

    The service tech Daryl Roach has been out several times talking with Rinnai tech-support, and warranty department helping me get parts he’s been so patient. Benjamin Franklin Plumbing has been very professional fix the problem with my tankless water heater, did not overcharge me, which was very important and went over and beyond to help me with my Rinnai.

  • Review 31 (2024-07-05 - Rating: 4)

    I am a contractor myself. Ben Franklin has always done great professional work for us in the past. Chris AND his technicians were very knowledgeable and efficient all the way down to cutting nice neat holes making patch work much more easier. Price was pretty high but I havent run into a plumbing project yet that wasnt. Really wish insurance companies could cover some of this but most dont. This was slab leak and unless you have damage most ICs dont cover. I would have easily done the whole house to get it done but just to much money at this time. Their service and expertise is exceptional and I would definitely recommend them for any plumbing work and they have a great warranty as well. Thank you Ben Frankiln. Would definitely use your services again knowing that your honesty and work is great. Great employees is what makes a great company.

  • Review 32 (2024-09-19 - Rating: 5)

    Randy was on time, friendly and professional. He explained everything as he did it and answered all my questions. No more leaks!

  • Review 33 (2024-10-22 - Rating: 5)

    Prompt, professional service. Work completed relatively quickly and explained to me in language I could understand! A+ experience.

  • Review 34 (2024-08-20 - Rating: 5)

    Jason that came out to the house was friendly and nice. He was very explanatory of his findings and he did a great job on repairing the problem.

  • Review 35 (2024-06-16 - Rating: 5)

    Thank you Hunter,for a highly satisfactory job well done!To, Ben Franklin,Hunter was very courteous, respectful, patience, caring and considerate, professional and friendly, checking everything to make certain that the operation was like it was suppose to be.Again, thank you, Hunter, for a job well done.I will highly recommend you, for your services.⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ 10 stars, because, I am one happy customer!Abigayl

  • Review 36 (2024-06-06 - Rating: 5)

    Since we moved to Duncanville we have used Benjamin Franklin plumbing for various reasons. They are always attentive and quick to help.Hunter was great! He explained everything that was needed and worked quickly and efficiently.I always recommend Benjamin Franklin to my neighbors and friends.

  • Review 37 (2024-05-20 - Rating: 5)

    I had a plumbing issue that I personally couldn’t fix and I scheduled Benjamin Franklin on a Sunday night for a Monday appointment. The communication with the customer was excellent and they let me know when the tech was on his way. Sergey came in and listened to my issues and said no problem.

  • Review 38 (2024-05-16 - Rating: 5)

    Excellent service, timely--needed service that evening and they responded quickly, identified the issue, solved it. Very pleasant, knowledgeable & knew his stuff. Gave me pointers on how to avoid the cause of the problem in the future.Overall awesome, and will definitely be my go to plumber going forward!

  • Review 39 (2024-06-12 - Rating: 5)

    We were very satisfied with Randys service. He was professional in representing your company and clearly explained the plumbing work. Randy worked efficiently to complete the job and explained the warranty clearly.

  • Review 40 (2022-03-07 - Rating: 5)

    Great job by Stewart. We were very pleased by the service of Ben Franklin. Called AM, service in the afternoon same day. Priced well within our budget. We will certainly use the company again.

  • Review 41 (2024-09-20 - Rating: 5)

    I have done business with this company for awhile. I am always pleased with their professionalism and competence. All my questions were answered,and service was above expectations. Another fine experience with this company on September 19, 2024. From the intial phone call to completion of a difficult problem with a major water leak in the yard, everyone was kind, and polite and very professional. I will recommend this company to anyone looking for service. In fact, I already have.

  • Review 42 (2024-06-07 - Rating: 5)

    Jason Watson was an amazing tech to do business with was not disappointed in the service he provided to us. Also performed a couple quotes for us that wasn’t planned at the beginning of the service. Great service overall.

  • Review 43 (2024-03-22 - Rating: 5)

    Athens was so professional and knowledgeable from the beginning he gave me good explanation… Explain the process and the codes… And gave me a fair quote… Then he came in and installed the job. Did a great job showed me pictures and reviewed everything… I would definitely use Benjamin Franklin, and request Athens again.!Cheray Scott

  • Review 44 (2023-11-30 - Rating: 5)

    Best customer service. I called and Clayton Gage came out the same day and he gave me several estimates to replace my old gas water heater. Next day Justin Odle and his brother came out. They were very detail, explaining everything along the way. Showed us everything we needed to know about the water heater. They told us about the warranty, cleaned up and left. We will definitely be using this company for future work. Thank you to the entire team!

  • Review 45 (2024-05-23 - Rating: 5)

    The process was easy. Thank you to the dispatcher such a pleasant call and Thank you Mr. Klee for servicing us with a smile, and explaining the process. And most importantly fixing our plumbing issues.

  • Review 46 (2025-01-04 - Rating: 5)

    I’m not surprised that my service from Benjamin Franklin Plumbing was swift and excellent. I’ve never received less. I would totally recommend their service to my friends and family.

  • Review 47 (2024-09-10 - Rating: 4)

    , Hunter persevered despite a very difficult outdoor faucet [bib] replacement. Despite the difficulties he saw it though to a successful conclusion.

  • Review 48 (2024-06-27 - Rating: 5)

    Had Integrity AC and Heating out yesterday and $400 later the AC was still not working PLUS I had to pay a plumber to come out and clean up their mess in my drain pipes! When Nick arrived he quickly corrected the plumbing issues and then called the Ben Franklin HVAC people called Minuteman. The two of them worked together to re-do everything Integrity had claimed to do yesterday. This time tons of gunk came out of the drain line. They got everything cleaned out and cleaned up. Asked a fair price, not cheap but reasonable, and worth every penny to have the job done right. I will continue to use Nick Fontenot and Julian Martinez for my HVAC and plumbing needs. If I could give 6-stars I would.

  • Review 49 (2024-09-22 - Rating: 5)

    Worked late on a weekend to assure my family would have working water in our home versus being displaced for the weekend. Great job!

  • Review 50 (2024-06-16 - Rating: 4)

    The plumber, Clayton was friendly, professional and helpful. Would use Benjamin Franklin services again. The office personnel sent him out on a Sunday squeezing me in on their schedule and he cleared the clogged drain that was the main drain for my a/c unit. Thanks Clayton and BENJAMIN FRANKLIN.

  • Review 51 (2024-05-18 - Rating: 5)

    BFP came on Friday gave an estimate for a gas water heater and everything involved. They came back the next day, Saturday to install the new gas water heater. Things went good so far! They were very knowledgeable and the pricing was ok for what all was needed because stuff had to be up to code and upgraded as well. Would definitely come back again if any issues.

  • Review 52 (2025-01-01 - Rating: 4)

    It could have been a stressful day, but it wasnt due the speedy service we received from Benjamin Franklin Plumbing. Imagine New Years Eve, friend coming over and blocked toilets and sewage come up the shower drain! Thank you, Nick Fontenot, for you business like attitude, quality service and putting my worries at ease.

  • Review 53 (2024-12-16 - Rating: 5)

    Athens was an EXCELLENT plumber. He was so courteous and mannerable. He is extremely knowledgeable and did a wonderful job identifying our problem. It was a pleasure having him in our home. He communicated with us throughout the entire process. He is a very hard worker and Ben Franklin made an excellent choice employing him!

  • Review 54 (2024-05-29 - Rating: 5)

    Gio was an excellent technician, immediately went and provided a possible solution that ended up being the best solution, I will definitely be calling in the future for any need that may arise, hopefully in a long time from today.

  • Review 55 (2024-01-05 - Rating: 5)

    Clayton C. with Benjamin Franklin Plumbing was a superior service man. He was courteous, professional, informative and explained the whole process to my understanding. His explanation helped me to make the informed decisions that worked best for me and my family. I highly recommend him and this company.

  • Review 56 (2024-03-11 - Rating: 4)

    Alie was prompt, efficient and quick. He resolved our issue quickly and gave pointers on how to maintain unused faucets! He ensured that the coupon I wanted to use was applicable and was able to make it happen.

  • Review 57 (2024-10-04 - Rating: 5)

    Hunter did a great job. Very polite, professional and capable.

  • Review 58 (2024-06-08 - Rating: 5)

    I was so overwhelmed with trying to caregive my elderly parents who live next door along with the disaster at our home with the hot water heater, but Chris was extremely helpful and patient regarding getting everything set up, and Athens did an awesome job of installing. Thank you very much!!!

  • Review 59 (2024-06-16 - Rating: 4)

    A bit pricey, but overall good. My only suggestion is not use finger joint 2x4 s for 50 lb heater. Tell Chis to drop off the 2x8 he promised me. Thanks. Pete

  • Review 60 (2024-03-06 - Rating: 5)

    Very pleased with the service by Andrew. He presented several optons for repair of a faucet, one of which will save us considerable money. He did the other work we requested and at no time tried to high-pressure us into additional services. We are glad we called Ben Franklin to do the work.

  • Review 61 (2023-03-16 - Rating: 5)

    Leak detection run and pipe/leak repair. Professional job repairing and clean up after job was completed.

  • Review 62 (2023-10-18 - Rating: 5)

    Alie Joseph was excellent in meeting my plumbing needs. He was professional, knowledgeable, and responsive to my questions. He was very thorough in investigating and fixing the long-standing plumbing problem I had. I would recommend him to anyone.

  • Review 63 (2024-04-12 - Rating: 5)

    Allan did an excellent job. He was patient and professional. He explained the problem I was experiencing. He answered all my questions. Most of all, he fixed the problem. Id recommend Ben Franklin Plumbing to friends and family.

  • Review 64 (2024-06-10 - Rating: 5)

    Alie from Benjamin Franklin Plumbing came to save the day he replaced plumbing to tub and cleared the drain as well. He cleaned up meticulously afterwards. Happy wife happy life.

  • Review 65 (2024-06-07 - Rating: 5)

    Ben Franklin is great. I’ve used them many times. There all ways quick in there response same day tech arrival.

  • Review 66 (2024-01-20 - Rating: 5)

    Klee was quick, efficient, and very personable. He kept me well informed of the job details from start to finish. The completed projects looked great, and everything was left clean and tidy. Very pleased with every aspect of this transaction.

  • Review 67 (2024-07-18 - Rating: 5)

    Jason was very professional and friendly. Explained the replacement process and showed me photos of the water heater.

  • Review 68 (2024-11-21 - Rating: 5)

    Jason was THE BEST! He showed up on time, identified the problem, and then clearly explained my available repair options.Fortunately for me, the easiest and least costly option fixed the problem. He could have lied and charged me a lot more $$$ and I wouldnt have known any better, but he was H-O-N-E-S-T!! 😳At last -- a plumbing company I can trust the next time I need a reliable plumber - one who wont price gouge me when I get the bill!It was a 5-star experience all the way around! You can trust Ben Franklin Plumbing not to steer you wrong. ;0)

  • Review 69 (2024-03-15 - Rating: 5)

    Andrew was very professional and got the job done quickly. I really appreciate that he cleaned up the area where he worked! I would recommend him to family and friends with no hesitation.

  • Review 70 (2024-10-03 - Rating: 5)

    Tech was professional and friendly, explained the problem, how to prevent the problem and what to do if it happens again.

  • Review 71 (2024-06-13 - Rating: 5)

    Some of the best service I’ve received. Gio was extremely knowledgeable, patient and transparent. I wish I could leave 10 stars!

  • Review 72 (2023-11-03 - Rating: 5)

    Clayton arrived very promptly and fixed both toilets. He told us of other options, but wasnt pushy at all.Plumbing work is always expensive, but it couldve been much worse.We are very pleased.

  • Review 73 (2024-08-29 - Rating: 5)

    Great work. arrived on time as promised. will use again as needed.

  • Review 74 (2024-09-04 - Rating: 5)

    Polite, patient. Rate of bill for work done is reasonable

  • Review 75 (2023-12-26 - Rating: 5)

    My experience with Chris was very professional! Chris is very knowledgeable, and has great customer service. Very trusting in the diagnosis, I highly recommend Chris he will definitely get the job done 💯.

  • Review 76 (2024-08-08 - Rating: 5)

    Great same day service. Athens, the service provider, was extremely helpful.

  • Review 77 (2023-08-29 - Rating: 5)

    We are extremely pleased with the work Clayton and Donavon completed for us today. They were personable, courteous, and efficient. We will definitely use Benjamin Franklin Plumbing again when the need arises. Thank you for a job well done.

  • Review 78 (2024-10-02 - Rating: 5)

    This was my first time using Benjamin Franklin. Chris was extremely professional and did not hesitate to answer any questions I had no matter how many times I asked them. They came out the next day completed the work quickly but efficiently. I no longer had an issue with the leak that was causing my water usage to spike. I will be using the company again if I ever need them. I Highly recommend this company

  • Review 79 (2024-03-20 - Rating: 4)

    Very pleased with services and knowledgeable representative, Chris. He explained each step and why it was needed to be performed. He was honest and upfront about the worst case possibility.

  • Review 80 (2022-06-09 - Rating: 5)

    The two Service Technicians Kory and Aldo were Neatly Dressed, Courteous, and Respectful. They assessed All Issues and gave good suggestions, options, and tips.They answered all of our questions to our satisfaction and clarified anything that we did not understand. Cleanup was great. They made sure everything was working properly before they left. They went above and beyond the call of duty. We were very pleased with the work done. We will use them in the future. Thank You for Your Services!!!

  • Review 81 (2024-03-12 - Rating: 5)

    Clayton was on time and professional. He was honest in his diagnosis that the problem had fix itself. We will definitely use you again.

  • Review 82 (2024-03-13 - Rating: 5)

    Friendly, knowledgeable, professional installer Clayton Crow was a definite plus for Benjamin Franklin Plumbing on our recent water heater installation. Highly recommend this service.

  • Review 83 (2023-10-31 - Rating: 5)

    Alie was great and professional even after running into a small issue.Job completed and Im 100% satisfied. I would definitely recommend and use Alie again.Thanks Again

  • Review 84 (2023-11-30 - Rating: 5)

    Always prompt and provides quality and professionalism service. Alie was outstanding in explaining and trouble shooting my problem. He walked me through all the work that had to be done to reroute my water lines. Geo followed through with rerouting the water lines and did a great job. Hes great and I would highly recommend him. Thank you guys

  • Review 85 (2023-08-29 - Rating: 5)

    Ben Franklin Plumbing is the best. I have used this company multiple times and they have come through each and every time. My technician was Romauldo. He walked me through each step and quoted fees upfront. Not only did he do an awesome job he cleaned up. OUTSTANDING, I will use Ben Franklin again and again and again!Barbara

  • Review 86 (2023-10-09 - Rating: 5)

    We were very pleased with Ben Franklin. Gio Garcia was our service man and he showed and explained to us everything he did. He VERY nice, polite and honest. Very pleased.

  • Review 87 (2020-07-15 - Rating: 5)

    We initially called the company to schedule a repair for one problem and before he arrived, we identified 3 more areas that needed to be looked at. He was very willing to do the work but cleared with the office first to make certain that we were not overlapping with another customers appointment. This company is very considerate towards each and every customer. The gentleman that did the work was very professional and easily explained what he needed to do. We highly recommend this company! Great service in addition to good value.

  • Review 88 (2022-10-07 - Rating: 5)

    Such a great service and done professionally. The price I received was so much better than I anticipated. I am so grateful and very satisfied with this service, highly recommended with 5 stars. The technician cleaned up every area after the job and gave me a good recommendation and referral for the water damage in the wall, you have to give them a call if you want an exceptional service.

  • Review 89 (2021-11-27 - Rating: 5)

    I had my water heater replaced, over 10 years old. The job Johnny did was Excellent, He answered all our questions and explain everything very well. He was professional & did good quality work. Im very pleased & will definitely recommend.Also the ladies when booking appointment over phone were awesome.

  • Review 90 (2023-11-08 - Rating: 5)

    Excellent service, responsive, onsite less than 24 hours after my call, thoroughly explained everything, patient with my questions, very professional. Clayton was awesome. Highly recommended.

  • Review 91 (2023-08-28 - Rating: 5)

    Rom & Justin did great work. Professional, took pictures, explained each thing they did, worked tirelessly to get to root of my problem. Friendly! Was not cheap but had another company out & that was a waste of money.

  • Review 92 (2023-08-11 - Rating: 5)

    I recently had my home re-piped due to a slab leak. I called Benjamin Franklin and Andrew came right out, on a Sunday! He walked me through what was needed and was there every step of the way. He made me feel like I was a VIP customer!BUT!!! When Justin and Zach showed up at my home, their knowledge, cuppled with their character, respectfulness and work ethic was TOP NOTCH!! These young men worked from the time they walked through the front door up until they pulled off! They literally worked morning to night, not actually leaving until after 9pm because they were adamant about getting the job done and even more so having the job done right!As long as Ben Franklin continues to employ techs like these 3 men, youll have a customer for life!- The Bakers!!!

  • Review 93 (2023-12-19 - Rating: 5)

    I hate plumbing. Fortunately Benjamin Franklin plumbers can fix all the things I break.Gio Garcia came on time, had the parts he needed and checked his work to make sure it was water tight before he left! What more could I ask. He even liked my dog and didn’t blame me (too much 😬) for my poor plumbing skills. My wife will do that for him and may even call Benjamin Franklin plumbing before asking me 😊 next time. Win, win.

  • Review 94 (2024-06-28 - Rating: 5)

    William was professional and very nice. He gave me several options for replacing the garbage disposal.

  • Review 95 (2023-03-01 - Rating: 5)

    Called these guys up when another plumbing service cancelled on us twice. They were able to get in earlier than originally proposed and got the work done quickly. Julio Ceniceros was great, quickly figured out the problem and got to fixing it right away. Didnt take more than a few hours. Will definitely go with them again in the future.

  • Review 96 (2023-11-17 - Rating: 5)

    Darrell, the technician, did a wonderful job of installing my new garbage disposal. Also, he installed a new shower head for me. Awesome experience. Ill for sure call them again!

  • Review 97 (2022-11-02 - Rating: 5)

    Kody and Roland did a fantastic job removing old and installing new toilets in my home. They were professional and took great care respecting my property. They also did a great job cleaning up after work was completed. No trash or debris left on my property. I highly recommend this company for all of your plumbing needs

  • Review 98 (2024-03-17 - Rating: 5)

    Randy was promptly on time and completed the sewer line repair in an efficient and timely manner.I highly recommend both Randy and Benjamin Plumbing for any of your plumbing needs.

  • Review 99 (2023-07-25 - Rating: 5)

    Steven Whittington did some repairs on our toilets and got them back to working correctly. We received an upfront estimate for the work, and then he finished the job in a timely and professional manner. Friendly service completed. Thanks.

  • Review 100 (2023-03-20 - Rating: 5)

    Great experience with Stewart. I tgought I had a leak in the wall he came a showed me it was the toilet. Great guy and replaced the toilet fast. Would recommend to anyone. Johnny came out the day I called to repair the faucet valve. Great guy. Still would recommend these guys.

  • Review 101 (2023-12-28 - Rating: 5)

    Very complete evaluation of my problem:Hot water only warm in kitchen, master bath & upstairs remodeled bath.All questions were answered thoroughly.Circulation pump examined.Friendly & prompt for appointment.

  • Review 102 (2024-08-02 - Rating: 5)

    Jason of Benjamin Franklin Plumbing is great! Very professional and communicative. The one problem I have with a lot of tradespeople is that they dont give you much information about their diagnosis of the job, the available repair options or other remedies. Jason spent a great deal of time on the phone with me at the site, discussing repair alternatives and was very honest with his assessments. Would use them again...

  • Review 103 (2023-12-13 - Rating: 5)

    Benjamin Franklin Plumbing dif an exceptional job installing my new low step shower pad.They did a very professional job.I requested the service yesterday and the plumber cam got the next morning and had the job completed by the afternoon.

  • Review 104 (2023-02-16 - Rating: 5)

    This is my go-to place for all plumbing service needs. I trust the company & their highly skilled, professional team of technicians who over the past decade installed our tankless water heater, water purification system and handled other special needs. Special kudos to super technician Johnny Stack who most recently responded to our last two emergencies...no hot water and repairing the outdoor water leak. I personally appreciate his sound advice and how he explains all options to me so that I can make the right decision in each situation.

  • Review 105 (2024-12-12 - Rating: 5)

    Gio Garcia came to replace my shut off valve to my sink in the master bathroom. He was fast, friendly and knowledgeable.

  • Review 106 (2023-03-10 - Rating: 4)

    First day, one employee came to fix stackable washer/dryer and was unable to move appliance by himself, due to other appliances in the way. He had to return the next day with another employee. Both of them were able to move appliances needed and were able to fix clog. Also, they cleaned pipes in kitchen sink and cleaned work area. Very professional!

  • Review 107 (2022-02-22 - Rating: 5)

    Kirk was ALL business...very courteous, customer friendly and professional. He had no problem with my looking on while he did the job, and he was willing to explain in detail what he was doing. While Ill need some additional work done, I was very pleased with Kirks initial visit. I look forward to working with this company in the future.

  • Review 108 (2024-12-11 - Rating: 5)

    Very professional and prompt resolution to our problem. You have my business!

  • Review 109 (2022-08-15 - Rating: 5)

    Plumber came ahead of the scheduled time and quickly assessed the problem. He explained the process to me necessary to complete the problem and the price, prior to starting the job. After completing the job, he also checked all of the lines under the sink to insure there were no leaks. Job was done in a professional and courteous manner. Will use Benjamin Franklin again and recommend them to friends and family for their plumbing needs.

  • Review 110 (2022-08-06 - Rating: 4)

    My techs did an amazing job. They were informative, kind, friendly and communicated very well. The work was done well and in a timely manner. They kept the workspace clean. Definitely ask for Kody if you hire them. I also loved that they sent a text with his photo to notify me that he was on his way.I am not giving 5 stars because the prices have increased so much and they seem to charge flat fees based on “difficulty” of each thing they do instead of hours of actual labor worked. The simple things I had repaired cost probably twice as much as pre-Covid with them and they don’t waive the “service charge” if you have them make the repair. You still pay the $49.95.

  • Review 111 (2024-11-08 - Rating: 5)

    Very nice work Very nice will use them again

  • Review 112 (2023-02-14 - Rating: 5)

    Cody Stack and his partner came to my house and repaired my hot water heater. Within 45 minutes, I had hot water again and even though my warranty expired 3 days earlier, the work was done free of charge. I’d highly recommend this company!!!

  • Review 113 (2022-12-12 - Rating: 5)

    Julio Ceniceros did a great job! He was professional, friendly, and solved our problem quickly.We will definitely continue to use Benjamin Franklin because of the quality of service we were provided. Thank you!

  • Review 114 (2021-02-20 - Rating: 5)

    Most recently Stewart was our plumber and it was during the recent freeze that shut down the area. He quickly diagnosed the cause and resolved the issue. Once again a job well done.As usual, Aaron was on time and kept us posted on the status of his arrival and his work. They always do a great job! We have used them for over 7 years now and I would highly recommend their services.

  • Review 115 (2022-10-18 - Rating: 5)

    Received quick response during a winter storm that froze a tankless water heater. They worked us in when all other plumbers had over a two week waiting list. They went out of their way to find parts quickly. Pricing was much lower than expected. They provided excellent service. Then used them almost a year after their first visit for a second unrelated problem with a shower repair with the same high quality service at a very reasonable price. They arrived when they said and kept us informed on everything they were doing. They are who I’ll call the next time I need plumbing help.

  • Review 116 (2022-08-06 - Rating: 5)

    I am very pleased with the job that was done. An outside faucet was replaced. Johnny was very prompt, efficient, and pleasant. He did a great job! The price was affordable! I plan to use Benjamin Franklin in the near future!

  • Review 117 (2022-06-21 - Rating: 5)

    Kirk was great! He was very knowledgeable and respectful to our home. We needed to reroute some bathroom plumbing and you can barely tell they were here. They cleaned up any mess made (actually looks better than they found it lol). Hopefully I will never have to need extensive plumbing again but if I do Im asking for Kirk!

  • Review 118 (2024-11-16 - Rating: 5)

    Great work from Myles!!! Had a new waterline pulled great customer service and good pricing.

  • Review 119 (2023-10-22 - Rating: 5)

    I had Benjamin Franklin Pluming come out to my house to repair a couple of items and the repairman, Nick Fontenot did an outstanding job on working on my issues. He totally fixed all my issues and I would defiantly use this company again.

  • Review 120 (2024-10-12 - Rating: 5)

    Alie was very professional and knew what I needed done. It was quick and my water is back on. Im a happy camper now.

  • Review 121 (2022-09-26 - Rating: 5)

    Replaced an outside freeze resistant faucet, shut off valve, and supply line in an old house. Job took about an hour and was completed without any problems. Additional sewer clean out was performed also and everything is working properly with no leaks. Quality work and in a timely manner for a reasonable price. Perfect combination. Have used BFP before and will again, recommend for any plumbing job.

  • Review 122 (2024-09-17 - Rating: 5)

    My tech was Mr. Andrew Hayes. He arrived on time and went right to work. I explained to him the problem with my heater and he diagnosed the problem and quoted me a price and approximately how long it would take. Andrew was very professional a informed me about everything he was doing. He worked very diligent and cleaned up after the job was over.Thank you Mr. Hayes for being a great tech, and a good person.

  • Review 123 (2024-08-07 - Rating: 5)

    Hunter was very personable and did an amazing job!

  • Review 124 (2024-10-29 - Rating: 5)

    I am very pleased with the work Hunter did.He was very polite, and explained in detail how the repair would be done.

  • Review 125 (2024-09-01 - Rating: 5)

    Always do a satisfying job. Very knowledgeable about the profession

  • Review 126 (2022-04-11 - Rating: 5)

    Actually, Kirk was here for original call. Johnny came with water heater & did the installation. He was incredibly easy to work with, used every minute efficiently. As far as a layman can say, everything looked great and a thorough installation was accomplished. The water heater will have to heat, etc. before we can Say how it works, but at this point we can report that Johnny did an excellent job for us, and representing Ben Franklin. 10 stars!

  • Review 127 (2023-06-09 - Rating: 5)

    Alli assessed the situation with our copper pipes and fixed them. He was so friendly, professional, explained everything to us and let us know the cost up front. No surprises!

  • Review 128 (2023-07-11 - Rating: 5)

    Ramauldo has been one of the best plumbers with whom I have contracted. Responsive to answering questions. Very knowledgeable and professional. For future problems will request him.

  • Review 129 (2023-12-15 - Rating: 5)

    Alie was very professional and thorough. He quickly assessed the situation and quickly fixed it. Excellent asset to Ben Franklin plumbing.

  • Review 130 (2020-09-23 - Rating: 5)

    From start to finish when I made initial call. All these where great the customer service was amazing, friendly, courteous, and they moved things around to make time. The technician was also great explaining thing to me as he worked. Friendly communication and wore a mask. He got the job done in no time. Didnt try and hassle me or for other things. Great business and personal experience.

  • Review 131 (2024-07-17 - Rating: 5)

    Benjamin Franklin was quick to assist me in getting a quote. Alicia answered the phone when I called and was so nice getting me set up. Hunter came to my house and he was very thorough with what needed to be done. He was very kind, quick to get things done and showed me all that he did when he was done. I am very appreciative of their work and service!

  • Review 132 (2024-01-20 - Rating: 5)

    Alie was punctual, very polite and knowledgeable. He did a wonderful job repairing the leak caused by the freezing weather.

  • Review 133 (2021-09-23 - Rating: 5)

    Kirk did a fantastic job! He did a masterful job replacing some very poor quality plumbing work and faucets installed by the original home builder. He left absolutely no trash and the work was performed in very professional manner. He did a beautiful job and is a very real gentleman!Highly Recommend!

  • Review 134 (2019-09-25 - Rating: 5)

    I have worked with Stuart in the past and his work is top notch, his knowledge is vast, and he is very professional and efficient. I appreciate his candor and tips on maintaining my plumbing throughout my home. I always request him when I run into a plumbing problem or for my annual service call to check my system. Thanks for providing a service technician who I have complete trust in providing service and knowledge to keep my home up to date.

  • Review 135 (2023-10-18 - Rating: 5)

    Alie was very courteous and explained everything he was doing. I was completely impressed with his professionalism and customer service. I highly recommend this business.

  • Review 136 (2022-07-10 - Rating: 5)

    I am very satisfied with the work done by J. Stack and his partner. They explained the steps they were taking and why. They answered all of my questions (and I had a lot) in detail. They were courteous, respectful and cleaned up the area after. Benjamin Franklin is now my go to plumbing needs.

  • Review 137 (2018-07-14 - Rating: 5)

    I am impressed with the service, knowledge and professionalism that we received today with our plumber Carl. He was polite, listened to our issues and explained our options. We were never once pressured to buy or add any services. We werent rushed and we showed him some other plumbing problems we have. Because of the excellent service received, we are having Carl return to complete those jobs. I have used the Duncanville office in the past and have been pleased with their services and will continue to use them.

  • Review 138 (2021-04-07 - Rating: 5)

    Kody helped us and he was so great! He was on time and the dispatcher called to let us know he was on his way. We added things for him to look at and he was able to tell us what was wrong and how he can fix it. Great service! We will definitely use Benjamin Franklin Plumbing again.

  • Review 139 (2022-12-15 - Rating: 5)

    Cody was very knowledgeable, professional and kept me informed by phone as to what and how he was going to makes repairs on clogged toilet. I am very pleased with Benjamin Franklin, we use them also here in South Carolina. They do top quality work always. Great job Cody!!!

  • Review 140 (2021-04-06 - Rating: 5)

    Excellent responsive company. We regularly use them for all our plumbing disasters. Johnny is our plumber & does an amazing job. No matter how big a problem, he handles it promptly & efficiently. Leaves the area clean with no mess. We highly recommend Ben Franklin & our super plumber Johnny. Thank you for a job well done.The Blair Family

  • Review 141 (2019-12-23 - Rating: 5)

    Mr. Stewart Beck was very professional. He explained every step he was doing. He worked efficiently, precisely and cleanly. Stewart knows his profession. He did an excellent job. I will ask for him again on my next plumbing issue. Very satisfied.

  • Review 142 (2023-09-20 - Rating: 5)

    Alie Joseph my plumber from Benjamin Franklin was great! Efficient, explained everything along the way and no high pressure sales! Very friendly customer service!

  • Review 143 (2023-02-08 - Rating: 5)

    Johnny and his helper were both extremely professional, knowledgable, and worked quickly in the rain! They communicated well, so we knew what they were finding and doing. They also let our nosey bloodhound hang around them. Great job!

  • Review 144 (2020-08-12 - Rating: 5)

    They were great! They worked with our budget, and still provided us with great service. It was a big job, but they worked to get us up and running within the day. This is the reason we will continue to use them for all our plumbing needs. Thank you to the tech, for going above and beyond, the call of duty!!

  • Review 145 (2020-08-08 - Rating: 5)

    I bought a home that has been needing a little love. I have had sewer and pluming surprises. As a single mom needing a honest service and great response time...this is your place. I have used them a few times and will continue to do so in the future. Plus supporting our home town businesses should be every locals concern these days. Thanks everyone at Ben Franklin. Job well done.

  • Review 146 (2020-03-07 - Rating: 5)

    Kurt and Cody are great! Not only were they prompt and professional, but were able to answer all of my questions and concerns about buying and installing a new water heater. My husband and I were also very impressed with how they kept the installation clean and didnt leave a big mess. We highly recommend Ben Franklin.

  • Review 147 (2021-02-01 - Rating: 5)

    Stewart and I talked extensively and he answered all of my questions. He was very helpful and friendly. The work he did to fix the “builder grade” hot water heater installation is more than solid: it is clean and professional. The price was fair for the work being done. I will not hesitate to call again when I have a problem, especially since they answer the phone 24/7.

  • Review 148 (2023-11-08 - Rating: 5)

    We have called in Benjamin Franklin many times for routine work and emergencies. They have NEVER let us down. Alie did a great job and was willing to help me understand what needed to be done.

  • Review 149 (2023-11-17 - Rating: 5)

    Ben Franklin has done extensive work at my address. I am satisfied with all work and compliment professionalism as well as office efficiency.

  • Review 150 (2022-05-03 - Rating: 5)

    Very impressed with the service. Johnny spent the time to become familiar with a complicated system and was able to diagnose and fix the problem at a much better price than originally quoted. Ive had experience with other plumbing companies and that has never been the case. My second time to use Benjamin Franklin Plumbing (other time was in Georgetown Tx) and have been completely satisfied with this company both times now.

  • Review 151 (2022-10-31 - Rating: 5)

    Scheduling was easy. Both plumbers, Kirk and Eric, listened to my opinion of the leaks origin before investigating. After, they were able to identify a different source of the leak and stop it. Each explained what caused the leak then gave me a recommendation on how to prevent future occurrences. There was no inflated pricing or non-factual claims, just straightforward in-your-face facts. I will definitely be a repeat customer.

  • Review 152 (2022-05-05 - Rating: 5)

    I called Benjamin Franklin Plumbing as a second opinion. I was impressed from the beginning at the level of professionalism and respect they showed. The person they sent out took the time to explain to me what he would have to do. I had a bad experience with a previous plumbing company so to have someone talk and treat me like my plumbing issue mattered is why I will definitely use them again.

  • Review 153 (2019-02-26 - Rating: 5)

    Stewart knew exactly what to do and told me lots I needed to know. He finished quickly and you guys were able to send him out even earlier than requested. Your company and your service and your techs are the best!

  • Review 154 (2022-12-08 - Rating: 5)

    This is the 2nd time Ive used Ben Franklin, and you will literally not find a better Plumbing company. I used Ben Franklin Plumbing in Duncanville and both times the people they sent out were some of the most professional and knowledgeable contractors Ive ever encountered. I even have a Home Warranty company that I could call to get work for only the service fee, but I dont get to select the Plumbers they send out, so I dont even consider that an option after working with Ben Franklin. I highly recommend these guys!!

  • Review 155 (2024-10-11 - Rating: 5)

    Great job very professional highly recommend

  • Review 156 (2021-11-03 - Rating: 5)

    Benjamin Franklin plumbers always take care of our older house. We have used them several times for different repairs over the years. The plumber sent out was able to review previous repairs and check the pipes, find the trouble spot, and fix it quickly. I like that they always arrive with the tools to handle job and the pricing it upfront and transparent.

  • Review 157 (2022-06-07 - Rating: 5)

    Julio arrived exactly when he said he would, introduced himself and asked what plumbing issues I had. After I told him the problem he went right to work and fixed the pipe that had sprung a leak. I really liked Julio, his professionalism as well as his very pleasant personality. I will ask for him from now on!!

  • Review 158 (2021-05-11 - Rating: 5)

    Knowledgeable slab leak fix estimate. Explored various options. We picked one and Mr. Stack explained the next steps and possible decision points. Rerouted our hot water. Johnny and Roland got it all done in a day, keeping us apprised of progress. They managed to remove much less dry wall than originally thought necessary and cleaned up after. They know their stuff so well they can approach the job with multiple plans and execute efficiently.

  • Review 159 (2023-01-19 - Rating: 5)

    Courteous from beginning including putting on booties prior to entering my home. Responded candidly to all of my questions. Straightforward assessment and estimate for the job. Meticulous in doing the job correctly and satisfactorily. To the extent possible he does the job as though it’s in his own home and the way I’d do it if I were doing it myself.

  • Review 160 (2016-08-09 - Rating: 5)

    Stewart Beck was very professional, clean, and very informative. He gave us options on our repair work, then repaired our commode that continued to run after being flushed. He did a perfect job. We highly recommend Benjamin Franklin Plumbing and Stewart Beck.

  • Review 161 (2021-04-09 - Rating: 5)

    Julio came and assessed the leak in my shower stall. Quoted me a price which I approved. Then fixed it and cleaned up. He also have a quote for replacing the hot water heater. Hes very courteous and professional. Great job!

  • Review 162 (2024-06-25 - Rating: 5)

    Awesome job!!! Randy was amazing no job too big or too small for this guy!!

  • Review 163 (2024-01-23 - Rating: 5)

    Great service from start to finish with Benjamin Franklin Plumbing. The CSR, Amanda, let us know that our technician, Randy, was on the way. Randy replaced two disposals for us. One was very challenging but he did a great job on both . Would definitely recommend to anyone.

  • Review 164 (2020-08-28 - Rating: 4)

    Stewart is an excellent plumber. We thought our garbage disposal needed replacement. Stewart explained that some vents in the disposal were clogged causing it not to work properly. He could have charged us for a new disposal, but he was honest and just cleared the clog.Every time we use Benjamin Franklin Plumbing, we are impressed by the services provided and the integrity and professionalism of their team! Thanks for another quality job, Stewart! 👍👍👍

  • Review 165 (2020-05-02 - Rating: 5)

    We recently had plumbing work done at our home with Benjamin Franklin Plumbing Duncanville and were very satisfied with the job completed. Carl, our service tech was thorough with each job completed(we had 3 different jobs). Carl explained what he observed as the problem, gave details on the procedures, and made it easy for us, as consumers, to have a better understanding. Great job Carl! We have called on Ben Franklin since 2013, and have been pleased with their service. Thanks and I love my new commode!

  • Review 166 (2023-02-22 - Rating: 5)

    Johnny responded promptly and professionally to our water line problem. He also informed us quickly when a change in the scope of work was necessary. Awaiting final completion of job post-excavation.

  • Review 167 (2024-02-08 - Rating: 5)

    Gio did a good job with our estimate, but we can not afford to do the work at this time.Thanks,Bob Nachtrieb

  • Review 168 (2020-05-02 - Rating: 5)

    My gas water heater was not working properly. I called several companies but they couldnt come for 3 or 4 days. Jamie came the day after I called BF Plumbing. He was wearing PPE properly. He listened carefully and was very thorough. He fixed my heater without pushing to get a new one or some expensive add on. He was very professional. Good experience!

  • Review 169 (2022-01-14 - Rating: 5)

    Excellent plumbing company. I had my water heater replaced & the product, installation, service was great. Kody, the plumber and his partner, Rolan did an outstanding job.The city inspector commented that whoever did the install knows their work, good job.I will contact them again for my plumbing needs.

  • Review 170 (2019-02-11 - Rating: 5)

    Aaron arrived on time, he was very professional both in knowledge and personality and the price was well within reason. He quickly diagnosed the problem and unstopped my sewer line. Will definitely use this company again if the need arises.

  • Review 171 (2021-01-06 - Rating: 5)

    The plumber Aaron Torres was very professional and personable. He explained the potential issues that might come up and how much each would cost. Then he showed his work and recommendations step-by-step and completed the repair neatly without any surprises.

  • Review 172 (2023-02-22 - Rating: 5)

    Cody was awesome. Professional and knowledgeable. Picked up where others werent as sufficient and took care of my issue. Hes a 10+

  • Review 173 (2021-01-05 - Rating: 5)

    Carl was on time and very knowledgeable. He explained exactly what he was doing & why it needed to be done. Excellent customer service and a pleasure to talk to. Didnt over charge for the job. Highly recommended.

  • Review 174 (2024-01-06 - Rating: 5)

    Benjamin Franklin Plumbing Duncanville made my day. They were able to schedule for the following day, did wonderful work, and the plumber was kind and positive the whole time.

  • Review 175 (2024-10-22 - Rating: 5)

    Excellent service, Andrew went above expectations even honored the mail coupons

  • Review 176 (2022-10-18 - Rating: 5)

    Our technician, Kody, did a great job! We have called Ben Franklin Plumbing since 2013 and will continue because of responsible, courteous and dependable service. Kody was thorough and gave us some tips for future needs, which we truly appreciate. Thanks for coming and repairing our plumbing problem.

  • Review 177 (2024-11-12 - Rating: 5)

    Excellent service!!Jose was professional and explained all of the repairs and additional steps I could take. Thanks.

  • Review 178 (2019-10-28 - Rating: 5)

    Thank you, Thank you!! Your team was absolutely the best. The guys showed up when they were suppose to, the office always called and notified me that a techician was on their way and they did an outstanding job of fixing the problem down to the clean up. Julio was very courteous, polite and very thorough in what I could expect in way of charges and what comes next. I will pass your company along to anyone in need of plumbing problems.

  • Review 179 (2020-02-12 - Rating: 4)

    Aaron and Roland did an excellent job. The care to avoid any collateral damage was beyond reproach. The water heater passed inspection without question today.They were both personable and trustworthy.My sole pause was you may want to consider applying the $39. Call charge to the balance if you’re in fact retained to do the work.But this is a suggestion and it is a minor concern.

  • Review 180 (2019-01-29 - Rating: 5)

    Very professional, courteous representative took my call request for a leaky shower faucet and promptly sent out a plumber. Julio C. arrived on time and was very nice, knowledgeable and was very prompt at resolving my issue. He was very considerate of my time constraints to picking up my school kid. I am very happy with my repair and service that I received from Julio. I will be calling BFP again for all my plumbing needs.

  • Review 181 (2020-11-16 - Rating: 5)

    Carl did a superb job and we would not hesitate to contact Benjamin Franklin again and ask for Carl if we had another problem. We have used Benjamin Franklin Plumbers before and always get excellent service. We always recommend them to our friends whenever they ask our advice.

  • Review 182 (2024-03-05 - Rating: 5)

    Alie Joseph who come out to fix my showerhead and the knob where you turn the water was very professional and did a wonderful job and was nice and courteous thank you for a wonderful job and thanks to Benjamin Franklin Plumber I would recommend them if you ever need a plumber company 100 %

  • Review 183 (2019-01-22 - Rating: 5)

    These guys came out same day I called to check the issue with my water heater, advised we needed a replacement. Julio came the next morning and installed our new water heater within a few hours. The service was impeccable!

  • Review 184 (2021-09-01 - Rating: 5)

    Great work by Johnny Stack. He arrived early, finished in less than 2hrs. Found and repaired the in wall drain pipe leak. The longest wait was to get a replacement sanitary tee. I have used them before and I will use them again for my next plumbing challenge.

  • Review 185 (2023-09-08 - Rating: 5)

    Clayton was professional. He diagnosed the issue and resolved it promptly. I would not hesitate to recommend him and Ben Franklin.

  • Review 186 (2021-03-06 - Rating: 5)

    Have used Ben Franklin over the years and they never let me down. Called about 2 weeks ago, but due to our freeze in TX, was put on a list. Today I got a call asking if we still needed them to come...I said yes. There tech showed up shortly after the call and worked to get our plumbing issues resolved. So they never forgot about us and now we can rest easy knowing the job was done right! Took a bit of ingenuity but Aaron got it done and left the area clean as a whistle. Thanks Aaron you made our day complete.

  • Review 187 (2019-11-21 - Rating: 5)

    Danny came out to our house to inspect our washer line weve been having an issue with. He did a great job, he took his time explaining what was wrong and gave us some other advice about our bathroom sink. Definitely recommend. This review is for the Arlington location.

  • Review 188 (2021-05-18 - Rating: 5)

    I was so impressed with the prompt response and installation of a gas tankless water heater. Our current tank water heater was leaking and stopped heating. I called and scheduled an appointment Monday morning and luckily they were able to locate an unit and had it installed by 5:00 pm.

  • Review 189 (2023-09-13 - Rating: 5)

    Clayton was very professional friendly and knowledgeable. Showed issue and explained problem. You guys are lucky to have him.

  • Review 190 (2021-01-28 - Rating: 5)

    Kirk Griggs came out to repair a water leak on my water heater. After inspecting everything, he told me that the recirculation pump was installed upside down and that everything needed to be reworked to get the pump installed the correct way. I authorized him to go ahead and do it. He said that he didnt have the parts and he would have to come back tomorrow to fix it. I asked how much it would cost to do everything and he said an estimated cost of $400.00. I asked was he sure and he said yes it would be about $400.00. So, I scheduled an appointment for tomorrow.

  • Review 191 (2022-08-27 - Rating: 5)

    The pilot went out with my gas water heater. The plumber not only fixed my issue but recommended additional repairs need to remedy the root problem. The pilot went out and thankfully he was able to come back out.Thank you Benjamin FranklinAPDeSoto, TX

  • Review 192 (2017-01-12 - Rating: 5)

    We were extremely impressed with Ben Franklin plumbers. They were able to schedule us quickly-- on the morning of Christmas Eve, even-- and gave us a two-hour window and then arrived at the beginning of the window! Who does that? Generally if a company gives us a window, its longer than that, and they come right at the end. Very impressive. We also really appreciated our plumber, Carl, who was polite, personable, and helpful. (And I was impressed that he put plastic over his shoes before he walked inside-- thats also something I havent seen other service employees do when theyve come to our house. Very thoughtful.) Finally, the price of the service call was extremely reasonable. I would definitely use Ben Franklin plumbing again.

  • Review 193 (2020-09-24 - Rating: 5)

    I had a little laundry list of projects and requested an estimate. Kirk arrived early, had his shoes covered and mask 😷 on! He provided a detailed estimate along with a detailed explanation. He also explained the features and benefits of the Ben Society - excellent option!

  • Review 194 (2021-01-19 - Rating: 5)

    Kirk was on time and very professional. He examined my water heater, made recommendations, and searched for the appropriate replacement. He provided me with an estimate which matches most I have received but with a more efficient and higher quality tankless water heater.

  • Review 195 (2024-03-29 - Rating: 5)

    Booking was easy online. Andrew was fast, efficient and friendly. I highly recommend Benjamin Franklin Plumbing!

  • Review 196 (2024-08-19 - Rating: 5)

    Jason did a great job, he was very knowledgeable at what he was doing and I’m very happy with the work he did. highly recommend.

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