Roland J. Down Service Experts

Photo of Roland J. Down Service Experts

Located in Clifton park, New York

Address: 11B Solar Dr, Halfmoon, NY 12065, United States

Phone: +1 518-399-9126

Rating: 4.8

Services

  • On-site services
  • Language assistance
  • Repair services
  • Appointment required

Categories

  • Electrician
  • Air conditioning contractor
  • Air conditioning repair service
  • HVAC contractor
  • Furnace repair service
  • Electric generator shop
  • Heating contractor
  • Hot water system supplier
  • Plumber
  • Water filter supplier

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-06-12 - Rating: 5)

    Very pleased with all the work Roland J Downs did for us. We had a new furnace and A/C unit installed. Our installers Kyle , Ethan, and Brian were wonderful. They worked quietly and efficiently . They even showed me how to work the new thermostat before they left. So happy we chose them to help with our HVAC needs . Will definitely use them again!

  • Review 2 (2024-11-27 - Rating: 4)

    Would give 4.5 stars if I could. Great communication. Excellent service and repair. Only issue (not entirely attributable to company) was a small wait. Heat went out on a Friday afternoon and couldnt get appointment for repair until Tuesday afternoon. I understand no weekend service after my short-notice call on a Friday afternoon... it was just a cold three days. Great otherwise.

  • Review 3 (2025-01-07 - Rating: 5)

    It is consistently a wonderful experience working with this team on my plumbing needs. They helped me keep my heating system running smooth + my appliances connected safely.I appreciate all the great work the technicians have provided me this winter!Thank you!

  • Review 4 (2025-01-03 - Rating: 5)

    Josh K. called me before coming out to let me know when he would be arriving. He arrived on time and quickly diagnosed the problem. He had to go get the part needed and returned in a short amount of time. He made the repair very quickly and my heat was back on. Nice work Josh and thank you!

  • Review 5 (2024-12-27 - Rating: 5)

    Justin B, Alex B and Ravin M were excellent technicians. I am grateful they were able to get my heat back on. Also the two men who came out responding to my call were great and made sure I had technicians at my home.

  • Review 6 (2024-11-21 - Rating: 5)

    ROLAND J DOWN is a reliable top-notch company. We had them out to clean our ducts & they did a five star job. Chris was our technician . Chris spent from 8:30am - 5pm & did an excellent job. We have an older house & numerous ducts were practically mended together over the years. Chris put in the time & effort to get it done correctly. Thank you to ROLAN J DOWN co. & Chris for your professionalism and a job well done.

  • Review 7 (2024-12-08 - Rating: 5)

    Extremely satisfied with the service that I received from Elliot, Ethan, and Brian. The quoting process was very detailed and having Elliot walk me through all the work/their process helped put my mind at ease. Ethan and Brian came out within 24 hours of my quote to perform the work and they were professional, knowledgeable, and efficient. Would recommend for any furnace replacement you need.

  • Review 8 (2024-11-29 - Rating: 5)

    Christopher Certa was our technician and was absolutely terrific! He arrived promptly and was incredibly polite and helpful explaining every step of the process and then got right to work. he was super detailed and diligent. I work in the trades so appreciate someone who is a hard worker. 5 stars!

  • Review 9 (2024-12-14 - Rating: 5)

    Today Joe from Roland Downs came right on time to service our 20 yr old furnace, and install a new smart thermostate. Joe was professional, and knew what he was doing.Allowed me to observe and ask thousands of questions which I did. I’m sure he stayed much longer with me than required to answer all my questions and concerns. Joe is certainly the type of pro you want providing your service. Total class act, will request him in the future.

  • Review 10 (2024-10-08 - Rating: 5)

    Christian did a fantastic and complete job servicing my furnace, hot water heater, furnace air filter and humidifier. He was professional, knowledgeable and customer friendly. He is a great asset to Roland J Downs and I hope that they fully appreciate his skills and his demeanor. Hang on to such an employee because it is very hard to find a technician with such skills and such a work ethic. Companies are judged by their employees and their service abilities. That is what promotes customer loyalty. I have been a customer of Roland J Downs for decades and that kind of mindset will keep me as a customer. Please keep your call centers local so that we feel that the representative knows our area and our circumstances.

  • Review 11 (2024-10-28 - Rating: 5)

    Excellent, professional service from everyone I dealt with. From the estimate right through to the final installation. Everyone was so knowledgeable and when they were done my home was spotless. Brendan, Justin, Angelo and Nick were a pleasure to work with and I would recommend them to anyone

  • Review 12 (2024-05-01 - Rating: 5)

    The install of our new water heater was placed on Monday after Amber and Adam(initials were AC) did a tremendous job reviewing my maintenance plan, performing the needed work and AC found and repaired not one but two gas leaks we had.Decided to go with a new heater, the next day Ravin and Alex B, were here for 9:00am out by 10:30 and the install was done. Their work was excellent, they let me know what they were replacing, answered my questions and left the area cleaner than when they arrived.Very impressed by the professionalism, efficiency and quality of the work done in our home.Thank you,Mark

  • Review 13 (2024-11-07 - Rating: 5)

    Thanks to Glen and Nick for their help on an emergency call. They were timely and courteous in a very hectic season. They showed me what went wrong with my boiler and steps to take in the future if it happens again. The rate was reasonable. I would definitely call them again.

  • Review 14 (2024-11-05 - Rating: 5)

    Randy was my technician who came to my house. He got all the work done in one day. Stayed well past 9:00 PM to get the work done. He installed two gas lines and a waterline for my new fridge. Well recommended. I will definitely use this company again. I actually have them coming to the house Thursday to look at my leaky furnace. I will let you guys know how it goes.

  • Review 15 (2024-09-18 - Rating: 5)

    We had this company come & install a new garbage disposal and we had the pleasure of having Richard and Randy and they were absolutely fantastic! They were extremely professional, friendly, and excellent communication. Even for such a small job they really went above and beyond for us and even made phone calls to help us figure out another issue (just moved into a new house). The gal, Ashley, who coordinated this all was also amazing and had top notch customer service. I’m definitely glad we went with them and will be repeat customers if we ever need anything again!

  • Review 16 (2024-11-19 - Rating: 5)

    James is excellent! James took his time worked with knowledge and confidence. We have a very complex radiant floor heating system. He figured out exactly what the problem was (two prior could not!) with my radiant floor heating, ordered the piece needed and will have it replaced this week.

  • Review 17 (2024-10-18 - Rating: 4)

    Makhi from Roland J Down was very friendly and knowledgeable. He cleared a sink drain in the kitchen for my tenants and also capped off a gas line for me in the basement. He kept me informed of the cost upfront and did a really good job. I’m very pleased with his work!

  • Review 18 (2024-10-21 - Rating: 5)

    Have used this company for many years to service our older furnace, they were always honest and forthcoming about the unit. This year it was obvious we needed to replace it, everyone we worked with through the process was courteous and timely. Bryan B and Nick V (technicians) and Abraham (sales). Would definitely recommend.My only criticism is there was an issue with rescheduling my appointment and the person leaving a message did not enunciate clearly and called from a Canadian area code, and therefore I thought it was a spam call and lost a morning of my time. Fortunately, I was able to get another appointment quickly.

  • Review 19 (2024-12-12 - Rating: 5)

    Great service today! Our appointment was scheduled for noon to 4pm and Garth was here by 12:30. Fast and efficient tune up on our heating system. Took the time to review the thermostat and set it up for our needs.

  • Review 20 (2024-11-01 - Rating: 5)

    Randy K. just took a weight off my shoulders fixing our plumbing issue with ease. He was not only very knowledgeable but also friendly and pleasure to have in my home. Would highly recommend him to anyone!

  • Review 21 (2024-12-20 - Rating: 5)

    Had a wonderful experience with the guys from Roland J Downs. Miles Townsend and Jeremy Bledsoe were so kind and professional. Hands down the best experience I have had and would recommend them to anyone. Thanks a bunch. Happy Holidays !

  • Review 22 (2025-01-08 - Rating: 5)

    I was very pleased with the service I received from RJD. They were on time and actually listened to me and and was able to diagnose the problem I was having with my furnace. They were there until the problem was resolved. It was a 3 1/2 hr visit and Brad Robarge the HVAC technician was very personable and even explained in plain language the problem and how he was able to resolve it. I used another company prior to RJD and they literally did nothing but charge me an exorbitant diagnostic visit fee of $195.00 twice for two visits, mind you the tech fee for RJD was $99. So yeah was feeling quite ripped off. I would highly recommend Roland J Down and Brad Robarge.

  • Review 23 (2024-11-15 - Rating: 5)

    Leaving a 5 star review primarily for the Technician Myles who did an unbelievable job fixing our furnace. He is an impressive individual. Awesome service even though the company overscheduled the tech (12-4 pm window, 10 pm arrival at the house).

  • Review 24 (2024-12-05 - Rating: 5)

    We are new customers, so it took a couple weeks to schedule our first appointment. But we were impressed by the professionalism of the two people who came out, and we were pleased to hear their assessment of our furnace.Highly recommended this company!

  • Review 25 (2024-12-25 - Rating: 5)

    Very satisfied with Brandon Seales for service performed today on non-functioning heater. He took the time to explain the processes being done to diagnose, remedy the issue, and what preventative maintenance should be done to prevent any future occurence. He took the extra time to make sure we understood what he was explaining and answered our questions honestly and professionally. We will definitely be using Roland J Down in the future for any plumbing/heating/cooling needs.

  • Review 26 (2024-09-05 - Rating: 5)

    Excellent products and service. Service team was right on schedule. Communication was excellent. Sean Murphy was very professional and detailed explaining our options and services. We had several “after business hours” communications to get everything setup for installation. Don’t have any pics to immediately share but we went with the 3 ton a/c unit and furnace replacement. Ravin M, Kyle D and George did an excellent job removing the old unit, unloading and installing the new system with multiple obstacles to work around in the basement. Solid crew and service. Would highly recommend this company and their team.

  • Review 27 (2024-11-22 - Rating: 5)

    I was very pleased that I was able to get Roland J Downs the same day. We discovered a leak from a broken seal to the water filter and upon arrival, Randy was able to fix the problem quickly and efficiently. Randy was professional and pleasant to work with. This was our first time with the company and I will not hesitate to use them again in the future if necessary.

  • Review 28 (2024-09-29 - Rating: 5)

    Yesterday. Rusty, Dan and James of Roland Downs service experts installation team installed both a furnace and an air-condition unit. Their talent, efficiency and dedication were beyond all expectations. They were amazing in their work and their professionalism. I am thrilled with that experience. They represent the very best in professional performance and dedication to their profession.

  • Review 29 (2024-08-30 - Rating: 5)

    This company came up with the best solution to meet my air.Conditioning needs out of many companies that I had come and do an estimate. Sales representative Brendan was very helpful and responsive to my many questions. Nick and Angelo did a installation of a two head mini split ductless air conditioner unit today. They were.Very friendly, professional and made sure I was happy with the placement of every piece of the installation. Thry also cleaned up after themselves completely and took the time to make sure I fully understood my new system. Highly recommend.

  • Review 30 (2024-12-27 - Rating: 5)

    Randy K was the technician that came out to our house today to fix a clogged drain that had been giving me trouble. He was knowledgeable and quick to get the job done and knew exactly where to go and made it easy for my family and I. Thanks again Randy!

  • Review 31 (2024-09-10 - Rating: 5)

    Scheduling an appointment was quick and easy online. Other plumbers I called still have not called back. Meanwhile, Roland J. Down came the next day, right on schedule. The plumber was knowledgeable and fixed our problems quickly and professionally. He did not try to sell us services we did not need. In sum, our experience was excellent.

  • Review 32 (2024-08-23 - Rating: 5)

    My family has been using Roland J. Down Service Experts for years. They are always, prompt, courteous, and professional. Recently, we were visited by Zach M., Sean M. and Kason for regular servicing. They were all the above and kind and patient in explaining to us the status of our system(s). I would highly recommend them to homeowners, seeking honest, safe and competent home services. Plus, they are cool with the dogs!Also, prior to our recent regular service appointment, we had a leak and flood in our basement. Mike came to our home and professionally, and graciously explained to myself the source of the problem. Then his Dad joined him. They were both considerate, efficient, and professional. My family also wants to thank them for their expertise and assistance. Also, especially cool with the dogs!

  • Review 33 (2024-11-07 - Rating: 5)

    Roland J Down came quickly, explained my options, and sent wonderful technicians to my home. The first one came and explained what I needed - Mikola (?) - not sure of his name. Very nice young man - a pleasure to meet him. A second plumber came back to finish the job - Randy. Again, very helpful and accommodating, couldnt ask for a better experience. They were both very considerate, cleaned up all traces of their work, and left me with everything working and in good order.

  • Review 34 (2025-01-08 - Rating: 5)

    Excellent service at a great price. They got the job done quick and were very helpful and easy to reach. Would definitely recommend to others and use their services again.

  • Review 35 (2024-10-03 - Rating: 5)

    Amazing! We had Jaxon and another gentleman out(couldn’t remember his name, sorry). But they got my pipes cleared out in no time! Even replaced the caps. They were very straightforward and honest about pricing.I’ll be calling again! Thank you!!!Edit: had Brandon out to do maintenance on our boiler. I wish I could write another review for him solely because he was outstanding! He answered all my questions and was very knowledgeable about the units he was working with. He gave me suggestions on what to do for the water heater and also advised me on the filter for the boiler. He was pleasant and very kind, too! Ronald J. Down has never disappointed me, we are 2/2! Great company and amazing technicians. Thank you!

  • Review 36 (2024-11-07 - Rating: 5)

    Nick and Glenn did a great job helping us get our heat back on. Both guys were on time, helpful and very knowledgeable. Highly recommend them!

  • Review 37 (2024-10-17 - Rating: 5)

    Needed a new dishwasher installed, including hookups for both water and electric. Mekhi C. was friendly, thorough, and professional. It was a lengthy and complex job but he stayed through till it was finished over 7 hours after he arrived. Really impressed with his work and will be requesting him for any similar work I need going forward. Thank you so much!

  • Review 38 (2024-09-13 - Rating: 5)

    Richard did an excellent job quickly diagnosing the leak in our basement and fixing it. He also offered great advice on how to proactively take steps so we don’t have similar problems in the future. Was super easy to book online and communication was great.

  • Review 39 (2024-10-31 - Rating: 5)

    Install of our new Furnace and A/C was just completed. From the sales consultation with Josh, to the install with Justin and his crew were above expectations. Very knowledgeable, curtious, and quite didn’t even know they were here most of the time just worked away to complete the install. Once completed they did a great walkthrough explaining everything they did, and made sure all questions were answered. Professional install all the way attention to detail on everything. I would recommend them any day of the week.

  • Review 40 (2024-11-14 - Rating: 5)

    I had a furnace tune-up done by Zhaji Williams from Roland J. Down Services. He arrived on time and demonstrated a high level of experience with the systems. He was very patient and answered all of my many questions. Thank you for your excellent service!

  • Review 41 (2024-11-22 - Rating: 5)

    Water Heater replacement done right away after a leak was discovered. Very good communication, on time and efficient service anytime we have needed service. Easy to work with.

  • Review 42 (2024-10-07 - Rating: 5)

    I called with an emergency and tech Randy K.arrived within two hours. He assessed the situation, gave a very fair and affordable estimate, and completed the work quickly. He left the work areas immaculate and took notes for a follow-up estimate. I highly recommend Roland J. Down and look forward to working with their professional and courteous team again.

  • Review 43 (2024-11-17 - Rating: 5)

    Jimmy G and Josh W showed up on a Sunday and quickly repaired our unit. They were incredibly kind, honest, and informative and looked out for our concerns without any sales pressure. I will exclusively be using them for all my hvac needs.

  • Review 44 (2024-08-31 - Rating: 5)

    We had a great experience using this company for a last-minute air conditioning issue. Even as a first-time customer, we were able to get an appointment that same evening which was surprising. Vegendra and Sean did a very thorough job. They explained everything that was going on with our system and even gave us some tips for regular maintenance. We are very happy with the service and will definitely be using them in the future.

  • Review 45 (2024-08-31 - Rating: 5)

    Roland J. Down Service Experts just came to my house to service one of my min-split units in my house. I always receive great service! I just want to mention that my technician today, Zachary Savage, did an awesome job! He quickly determined what was ailing the mini-split unit and got it fixed quickly. He also took a look at another issue I was having and went above and beyond to diagnose and service what he could. He was also very patient and explained everything he was doing along the way! Thank you Zachary and Roland J. Down!

  • Review 46 (2024-12-14 - Rating: 5)

    Michael Alvarado showed up in the van and got to work cleaning out my clogged main sewer drain. He was fast, courteous and knowledgeable. The cost of $595 to snake the drain seemed rather high but its done and over with now and hopefully doesnt need to be done for a long time

  • Review 47 (2024-10-24 - Rating: 5)

    Ravin and Brian did a fantastic job replacing our entire heat/hot water system in just a day and a half. Our old system broke down on a Sunday. Within a few hours, a tech had diagnosed our problem and a Roland J. Down company rep was at our house to help us plan our next steps. The new system was fully functional by Wednesday afternoon. Fast, courteous, excellent service.

  • Review 48 (2024-10-05 - Rating: 5)

    Had to replace my hvac system(last time it was replace was 1992) and the team was all around super knowledgeable about their systems and did a great job. I scheduled the first appointment on a Thursday to evaluate my old system and they were able to complete the replacement on Saturday. Overall very impressed with this company!

  • Review 49 (2023-12-18 - Rating: 5)

    Excellent work done by Avi. He replaced all my piping and replaced my leaking water spigot with a no-frost. Very nice, professional, knowledgeable, and a hard worker. He got this all done in less than half the time it wouldve taken me to do it.

  • Review 50 (2024-11-15 - Rating: 5)

    Richard is a super professional whose rate is more than 10 . He found ways to solve the tight space we had in the basement where our water heater ( which we wanted to change ) , our furnace which RJ Downs also installed and our water softener . Excellent job.

  • Review 51 (2024-10-10 - Rating: 5)

    We recently moved to Bethlehem. We called Roland J. Down to service our HVAC system and make sure it was ready for winter. The service we received was excellent. The tech, Louis, was professional and courteous. He found a problem that could have led to us having to replace the entire system and was able to fix it on the spot. We had a second person from the office, Abe, who went through all of our systems and explained how they functioned. He was also able to give us estimates for some additions we were considering. We would recommend their company without any reservations.Mike & Ann Kohler

  • Review 52 (2024-11-01 - Rating: 5)

    Randy K was exceptional! Very timely, friendly & incredibly knowledgeable! Would highly recommend his expertise! Saved us a lot of headache in our new home. Thank you so very much!

  • Review 53 (2024-10-17 - Rating: 5)

    Nick and Jeremy were able to fix my heating issue efficiently. They were both professional, friendly and quick. They also waited a few extra minutes to ensure everything was all set before leaving. I am more than pleased with their service. Thank you guys!

  • Review 54 (2024-10-11 - Rating: 5)

    I am beyond satisfied with the service that Randy K offered me in my time of need! It was quick, friendly, and professional the way he took care my issue! He answered all of my questions and offered insight where I had no clue! I will definitely be using this company more, and I will be sure to ask for Randy K!

  • Review 55 (2024-11-04 - Rating: 5)

    Thought I was just getting the annual boiler cleaning. The techs detected a valve leak. The pressure reducer valve was bad. Very old part. My boiler would not have functioned properly. So they had a very tough time but were patient, calm, very friendly. Had to leave twice to get parts and then tools to help get that old valve off. It works great now. Should, God willing have no issues going forward with winter looming.

  • Review 56 (2025-01-03 - Rating: 5)

    I didnt know RJ Down did electrical work-found it searching for electricians. Glad i did- Electrician was great & my problem was resolved in a day. This is who you want to call. Meg.

  • Review 57 (2024-12-27 - Rating: 5)

    Roland J Down has been our plumber in Hadley NY for several years. Mechanically, they clearly know how to install and repair plumbing and HVAC equipment. However, as business owner myself, I take careful note vendor customer service. Frankly, Roland J Downs probably extends the very best customer service I have ever seen in a service industry. As mentioned, I run a service company myself (Property Management) and Im taking notes on their approach and attentiveness to their customers, particularly on their scheduling and follow up communication. Great work team!UPDATE: December 27, 2024 - Another great success story. Our hot water system was not working while our family gathered for the holidays. Steve Bevan was the technician that identified the need for a new circulator. He had a unit on his truck and, tonight, everyone can take a hot shower. We are established service plan clients and delighted with Roland J Downs ongoing commitment to professional service.

  • Review 58 (2024-10-18 - Rating: 5)

    We are very pleased with the work Jaxon did for us today. He removed and replaced a hot water heater. He made sure that all the connections were up to code and safe. He installed a new shut off valve to the main water line and a new gas valve. He had a great work ethic working well into the afternoon.

  • Review 59 (2024-07-26 - Rating: 5)

    Austin arrived on time and serviced all the units in a timely manner. He was knowledgeable and fielded all of my questions in a comprehensive and professional manner. I was extremely pleased with the service provided, considering how difficult it is to find reliable companies these days. I may have finally found my go-to HVAC team!

  • Review 60 (2024-06-20 - Rating: 5)

    We had Jorge G. and Walter T. do the installation of our new home air conditioner. They arrived actually earlier then expected on a very hot day. The installation went extremely well, and both gentlemen were very courteous and answered all my questions expertly and with kindness. They were neat, and cleaned up when done. When it comes to the professionals, Roland J. Down provided us with two of the best! Highly recommend this company. They stand behind their work with warranties and no interest payment plans.

  • Review 61 (2024-09-16 - Rating: 5)

    Update September 16, 2024=======================Last Thursday (9/12/2024) I had scheduled two technicians at the same time for two houses I own. I had both Zachary Miller and Nicholas Flanagan as technicians. Not only did they do a great job, but they also they were also super easy to work with considering I had to juggle bouncing between both houses at the same time. Courteous, knowledgeable, and professional.===================================================Justin, Mike, Ben, and James arrived on time on the day scheduled. They were courteous, knowledgeable, and very professional. They did an excellent job installing our new boiler in our old home.Update March 7, 2022==================I had Sean M., Grant, and Alex out today for some heating system maintenance. Top job folks. They ensured I had my issues resolved, stayed to make sure things worked correctly, answered all my questions, and were polite and responsive to my needs.Updated September 22, 2022========================I just had Grant M. and Mark visit today and they did an excellent job repairing an old steam radiator valve and removing some unused furnace equipment and patching the holes left.

  • Review 62 (2023-11-16 - Rating: 5)

    Bryan was awesome! He arrived on time for our regular scheduled maintenance but before he arrived I noticed a small condensation leak from the exhaust and he quickly fixed that and was even able to stay to install a condensation pump for the A/C water while he was here! I just requested a quote upon scheduling my appointment and Bryan made a quick phone call and found out that there wouldnt even be a charge because of our service plan!This is the exact reason why we choose Service Experts for all our HVAC needs.

  • Review 63 (2024-08-27 - Rating: 5)

    The technicians arrived in a timely manner. They were very pleasant, efficient and respectful of my home. They did an excellent job, quicker than I expected. Cleaned everything up at the end. So happy with my new HVAC system and Roland J. Downs.8/27 Nick came for a maintenance inspection, great job!

  • Review 64 (2024-09-14 - Rating: 5)

    Needed a new furnace for my business urgently and they were able to get me up and running very quickly! In addition, they offered me a great program to upgrade another aging HVAC unit and I am very pleased with their professionalism, promptness and fees.

  • Review 65 (2024-12-19 - Rating: 5)

    Im very pleased with Zhajis service, professionalism and expertise. He gave sound advice and answered my questions succinctly. I also appreciate the discounted service amount. It makes a big difference to seniors. Thank you very much.

  • Review 66 (2024-10-10 - Rating: 5)

    Randy K. came to our house today and fixed a longstanding, difficult to diagnose hot water pressure problem we’ve had for months. What a relief! Randy is truly an expert — he set us up to be good moving forward too. Highly recommend!

  • Review 67 (2024-12-06 - Rating: 5)

    Technician, Joe Braim, was very personable and professional. He explained things thoroughly and made sure to find answers to the questions we had. Very, very happy with the service. Highly recommend.

  • Review 68 (2024-09-28 - Rating: 5)

    I scheduled my appointment online with a quick and easy scheduling form. They texted me with reminders and called before they arrived. My technician was friendly, informed, thorough, and educational. Not only did he do an excellent job servicing my gas furnace and my tankless water heater, but he showed me what he did, taught me about how to diagnose issues, and made everything squeaky clean. I highly recommend RJD. This is my second time being served and will not be the last.

  • Review 69 (2024-08-09 - Rating: 5)

    There is no warning when your hot water heater decides its going to quit, its something we take for granted that it will always work. With that said, Roland J. Down was amazing. They took my call, sent a plumber over the same day, gave me an estimate and installed the new heater the next day. The technicians were polite, knowledgeable and answered all my questions. Before leaving, everything was explained to me and hot water was plentiful. Thank you for your quick response to my needs.

  • Review 70 (2024-09-06 - Rating: 5)

    Since 2018, I am using Roland J. Down services for annual maintenance of my HVAC.Today we had their technician Adam V. who took care of inspection at both of my houses. He was very professional and provided answers to all the questions. He did a great detailed job on both the units. Highly appreciated.

  • Review 71 (2024-08-19 - Rating: 5)

    New tankless hot water install day after old one sprung a leak. Rick and Austin came out first thing in the morning and we had hot water again by the end of the day. Great service and great to have at the house. Thank you Sean as well for calling the installers to let them know we needed a new tank. Very pleased all around. Would highly recommend.

  • Review 72 (2024-09-05 - Rating: 5)

    Adam V provided a great service. He called beforehand and arrived when he said he’d be here. He did the service of my furnace and promptly provided me photos and his report via email.

  • Review 73 (2024-12-18 - Rating: 5)

    My boiler was replaced today by Ravin and Brian. They were here with a team. This task took several hours, which was expected. When finished, they cleaned up and explained everything in detail. The service rep, George, was also very helpful in obtaining the equipment and scheduling the replacement of my old equipment. I greatly appreciate their thorough, friendly and professional service!

  • Review 74 (2024-08-08 - Rating: 5)

    Great company to work with! Kyle DeCorah-Drumm was the lead tech on my job, but everyone involved was great. I upgraded every system in my house, and I couldn’t be happier. It was a huge job and every aspect of the work done is exactly what I wanted and needed. I was notified every time someone was on the way to my house to work, it was very convenient and helpful to know what was happening even if I wasn’t home. I highly recommend this company!

  • Review 75 (2024-07-23 - Rating: 4)

    Mike Alvarado is very professional and expert in his work. Also, pleasant and made the experience of the repair comfortable and understandable. I would recommend him to anyone. Hopefully the work done stays as the long term solution to the leaking pipe I experienced.

  • Review 76 (2024-02-21 - Rating: 5)

    They showed up at the scheduled time.Great customer service, Richard, Avi & were very professional & friendly.Installed new hot water tank & replaced some of the old pipes. Karam came back later that night to relight the pilot for my furnace.Picture on the right was the old tank and hook up. Picture on the left is the new tank & hook up. Very pleased.

  • Review 77 (2024-12-11 - Rating: 5)

    Seth Reid was very polite and professional both time he was here. Seth knew exactly why my hot water heater safety value was leaking. He came today and he installed the part that was needed to adjust the water pressure. I am giving Seth 5 stars.

  • Review 78 (2024-12-18 - Rating: 5)

    Got here on time did a nice job installing my furnace. No complaints. Young men were very pleasant. Ethan and Nick

  • Review 79 (2024-09-06 - Rating: 5)

    Ravin and Omari installed a new tankless hot water heater in our home today. They arrived early and worked efficiently throughout the day. They kept us informed of the process and when it was completed, went over the new unit with us. They did a great job! Polite, courteous, and professional. The overall service from the initial call to the completion was excellent. Thank you! We are very pleased with the service and our new tankless hot water heater.

  • Review 80 (2024-10-24 - Rating: 5)

    Tech was professional and very knowledgeable. He diagnosed AND fixed my furnace problems in less than 2 hours! I was not expecting it to be fixed today! Thank you again!

  • Review 81 (2024-07-30 - Rating: 5)

    We have been customers of Roland J. Down for over 5 years now. We are very pleased with their professionalism and expertise. Their maintenance plus program is a reasonable monthly cost for the peace of mind and benefit of the yearly a/c and furnace tune-ups. Nick F. and Adam V. performed our service this year and they were respectful, friendly, professional and answered all our questions. We know Roland J Downs has our back.

  • Review 82 (2024-10-01 - Rating: 5)

    Adam VanVolkenburgh was our service tech for our furnace today. He correctly diagnosed our problem and got our unit humming and heating again so we are all set for winter. If you need servicing and use Roland J Downs you can request Adam by name. I definitely will the next time we need service.

  • Review 83 (2024-10-08 - Rating: 5)

    Randy K. did a great job resolving our issues with a toilet and sink in record time, and he went out of his way to help us install a new doorknob. Very helpful and friendly. Thanks Randy!

  • Review 84 (2024-08-30 - Rating: 5)

    Nick (tech) and Abe (sales) were excellent! Very knowledgeable and able to answer all our questions. We were also able to get quotes on needed and future repairs/suggestions. Roland J Down has excellent service staff!

  • Review 85 (2024-02-13 - Rating: 5)

    Expert Plumbers are always available with Roland J Downs! I had an amazing experience with Avinash R today who completed complicated tasks with high quality with my 1925 house rusted plumbing. Two very old faucets and a p trap replaced. I attempted to remove an old 1980s kitchen faucet myself and it just won’t budge for me. I’m so glad I got Avinash, as the job ended up beginning way past my beginner experience. He was professional and proficient with excellent communication throughout the process. Knowledgeable and arrived on time with even allowing me to view what he was doing g as he worked. It made me appreciate his ability and patience to work on the project. Thank you so much Avinash!!

  • Review 86 (2024-10-18 - Rating: 5)

    Avi and Randy were truly professional, treated our home with respect, and completed the installation of our tankless water heater promptly. They were friendly and clearly explained what they had accomplished, and fully answered our questions.

  • Review 87 (2024-10-20 - Rating: 5)

    I had an emergency situation at my in laws house. They came the same day to evaluate the problem and make a solution. Full boiler replacement and piping repair. They did a beautiful job replacing the boiler. Cleaned everything up when done. Couldnt have asked for better service.

  • Review 88 (2024-11-26 - Rating: 5)

    Excellent service and good good quality work. Everything was done in a timely manner. Was able to answer any questions and concerns about the installation. Highly recommend for your next job

  • Review 89 (2024-10-11 - Rating: 5)

    Easy to book, they repaired my mini split and quoted me a new water heater. Very easy to work with. The techs were great. Would definitely hire again.

  • Review 90 (2024-09-16 - Rating: 5)

    King and Mola were prompt, friendly, helpful and very efficient. They did a great job servicing my boiler as well as explaining the process and discussing future heating and cooling options i might consider. Thanks for great service!

  • Review 91 (2024-08-19 - Rating: 5)

    I have been with Roland J Down Service Experts for years. My last visit with Adam VanValkenberg was as usual outstanding . He serviced the furnace, drained the hot water tank, and gave me a full report on the status of each of them. I highly recommend this company and this worker.

  • Review 92 (2024-08-07 - Rating: 4)

    I had a new kitchen faucet installed. Michael Alvarado Jr. did a great job. I only have two questions.1. Why was it when the garbage disposer was removed a 1/4 drain pipe was installed instead of 1 1/2?2. Why wasnt the mess cleaned up on the floor and under the sink?Overall Im very happy with Roland J. Down Service Experts as they service my furnace and A/C unit. They also installed a tankless water heater a year ago.

  • Review 93 (2024-12-13 - Rating: 5)

    The technician arrived timely. He was courteous and informed me of what he did and encountered while doing the furnace check up. I would highly recommend him.

  • Review 94 (2024-07-02 - Rating: 5)

    When you have your first experience with a company, providing home related services, it’s always a moment of trepidation. Because, all of us have had bad experiences in our life at one time or another. That having been said, I’m extremely happy to report my experience with Roland J Down. The technician that we were lucky enough to have, Zachary Savage, distinguished himself by his excellent skills, knowledge and strong customer service orientation. He was professional and thorough with all his diagnostic work. He was focused, yet was happy to take the time to explain to us fully how our system worked and how he was going to proceed to diagnose and then fix the problem. He was careful in his work and respectful of our home. He covered his shoes before walking on our carpeting. His experience helped him to narrow down the potential sources of the problem within our system and to fully fix our Central Air system so that it works better than it ever has since we’ve owned the home. To their credit Roland J Down provides excellent technicians and provide them with all the tools and equipment that they could possibly need, so that when they arrive at your home they are well prepared to take care of whatever needs you have.I highly recommend them.

  • Review 95 (2024-11-08 - Rating: 5)

    Adam gave my furnaces (yes, plural) great service! One is in a weird location; he got himself into the space and gave that furnace the same TLC he gave the other, more accessible furnace. Many thanks!!

  • Review 96 (2024-09-15 - Rating: 5)

    James, Justin & Nick installed a new heat pump system in my condo yesterday. They did a great job, very efficient and very professional and left everything very clean. Very glad to be a Roland J Down’s customer for the last 10 years.

  • Review 97 (2024-08-13 - Rating: 5)

    I would like to thank the service technician I had today. He was very thorough with all the work he did. He also found a major problem that could have been very dangerous to my family. That was fixed and I just appreciate everything he did today. He was a gentleman and thank you. Roland j Donalds for sending him.

  • Review 98 (2024-09-05 - Rating: 5)

    At first I had a water leak and RJD scheduled a late evening appointment - I was grateful. I fixed issue so when I canceled they were very courteous. I then rescheduled them to come out the next day as it was no longer an emergency. They showed up a little late but that should be understood as they were helping another customer and called ahead to let me know they were running a little late - again much appreciated. When the technician showed up - he assessed the situation and fixed it in a timely manner! Please feel free to send Avi any time!

  • Review 99 (2024-09-30 - Rating: 4)

    John did an air duct cleaning from Roland J Down. Excellent job cleaning and I would have given this company 5 stars if they had arrived when they said they would. I called them a day before scheduled date to ask what time they would arrive. I was told between 8:30-9:00am. At 9:30am, I called because they weren’t here yet. The person I spoke to said they had a meeting this morning and it ran late. John didn’t arrive until 10am. I had my pets crated at 8:30 am so they would be contained and safe from getting outside while RJD was here cleaning air ducts.My suggestion is at RJD’s meetings, they need to discuss calling a client if they are going to be arriving later than time they stated.They had my cell number & it would only take 20 seconds to notify me either by calling or texting. John however, did a very thorough job cleaning our air ducts.

  • Review 100 (2024-05-23 - Rating: 5)

    I have just had the most amazing service with Larry ( Tanner) Wolfe. He was the smartest kindest most helpful person I have ever had experience with. He went beyond the call of duty in helping me . I highly recommend him and Roland J Downs for anyone’s needs. Also. Mary and Regina who are the best receptionist ever!!! They were so understanding and made sure I was taken care of immediately. Thank you to all of you for such great service

  • Review 101 (2023-11-17 - Rating: 5)

    Seth and Avi worked on our 1904 Colonial home replacing a leaking section of cast iron pipe. Seth did the initial assessment. We both noticed an old repair that was quite long, and a long crack to the pipe that continued. Seth provided repair options to include full replacement, costs and ETRs. Both Seth and Avi are professionals at their trade. The repair was done efficiently, safely and with care of my house. My concerns were addressed, and they both provided input on the steps which they would take to complete the repairs. Even though Roland J Down Service Experts is an hour away from us, I chose them based on friends’ recommendations and reading customer reviews. I’m very pleased to find a company I can depend on, completing a job professionally in my area. Thank you.

  • Review 102 (2024-07-01 - Rating: 5)

    Karman did an excellent work! Highly recommend Roland J Down Services ! From start to finish including setting up an appointment we received 5 stars service! Thank you !!

  • Review 103 (2024-12-12 - Rating: 5)

    Michael was fantastic. He couldn’t unclog our sewer line in one trip so he returned early the next day. I can,t thank him enough!

  • Review 104 (2024-09-03 - Rating: 5)

    Bad clog with water back up - called 7:30 this morning and had nice tech, Michael, come over around 11:30 this morning and fixed the problem in about 30 minutes. Very polite, thorough and explained everything. Very pleased with the service.

  • Review 105 (2024-08-23 - Rating: 5)

    Adam V. Did a great job on our annual heating service. He showed up on time and was quiet and neat throughout the process. Job was completed quickly and efficiently. 5 stars.

  • Review 106 (2024-07-23 - Rating: 5)

    Richard was very friendly and informative. He gave us context and explained the details of the project in plain and simple terms. His quality work speaks for itself, but his customer service and positive attitude made us even more confident in his workmanship.

  • Review 107 (2024-08-16 - Rating: 5)

    Zach Miller, Adam V and Elliot provided superb service for my hot water heater and furnace. He helped me understand the state of my heating system, was on time, and courteous. I would recommend his services!Update- Michael Sr. Provided great service for my kitchen plumbing. He was on time, helpful, and did a great job.

  • Review 108 (2024-11-23 - Rating: 5)

    Brett and jimmy g were absolutely amazing . They came in such short notice and fixed my heating . As someone allergic to the cold , they were extremely helpful and made my life so much easier

  • Review 109 (2024-08-03 - Rating: 5)

    Roland J Down is a class act.I have to thank Mike for coming to house to diagnose the reason that we had no hot water. Within 10 minutes he isolated it to the water heater tripping the breaker. He took the time to explain what he thought the reason was and to look up the warranty on the water heater only to find it expired. He explained that attempting to complete the diagnosis and resulting repairs on the old water heater would probably cost just as much as installing a new tankless water heater and we would probably have to replace the water within a year. We bit the bullet and went with a new tankless water heater and they scheduled the install for two day after Mike stopped in.We got the best installers (Austin, Darnell and Rick) to install our tankless water heater. They got to my house and immediately started ripping out the old water heater and maze of plumbing. They were very considerate and had a great sense of humor, which was very much appreciated. They made this stressful time go much easier and was very helpful. Those three took their time to do the install but the finished look is so neat and compact, I cant believe how good the piping looks and how professionally done it was. Rick even took the time to help facilitate the financing and was joking through the process and before he left, he took the time to explain the system and answer any questions we had. I would not hesitate to have those guys over for drinks and a BBQ. Thank you so much for the quality install and awesome workmanship you put into this job.

  • Review 110 (2024-09-30 - Rating: 5)

    Randy did a great job cleaning out our main sewer line. He clearly explained everything he was planning, did it quickly and professionally. Well be using RJD again for sure!

  • Review 111 (2024-07-10 - Rating: 5)

    Zachary Savage did an excellent job when he installed a new motor on the fan on the outside unit of my air conditioner. The part was back ordered and I had to wait for two and a half weeks before it was available from the supplier. I was made aware of supply problem before I agreed to have the repair made. Roland J Down was very upfront about the delay and told me the cost of the repair.

  • Review 112 (2024-10-31 - Rating: 5)

    Zachary Miller and his colleague did a fantastic job servicing my furnace. They were friendly and professional at all times. They answered my questions clearly and completely.

  • Review 113 (2024-12-30 - Rating: 5)

    Garth A. helped my family member by providing excellent service. Professional and went above and beyond. Would recommend this company to my friends and other family.

  • Review 114 (2023-02-14 - Rating: 5)

    We just purchased a Combination Gas Boiler and tankless hot water system to replace our old system. Gene and Dan provided excellent Customer Service are an asset to the Roland J Down team! They were punctual, professional and answered all of our questions! Kudos to George our sales rep who walked through the whole process! A+

  • Review 115 (2024-07-18 - Rating: 5)

    Communication with RJD was spot on this time. Everything went according to plan, a very welcome improvement from previous service calls. There was a slight delay in arrival time, which was explained to me. Mario did an outstanding job on the annual servicing of my AC system. Only two years old, it is even quieter than when it was installed. Excellent job. Thank you!

  • Review 116 (2024-08-15 - Rating: 5)

    I have an old house, but when Ive had trouble Ive found that folks from Roland J. Down come with a can-do and realistic attitude. This time, Zachary Savage and his team were no exception and replaced some corroded steam pipes. This Winter I wont be afraid to turn the heat up!

  • Review 117 (2020-10-31 - Rating: 5)

    Ethan and Nick were awesome! They were incredibly professional, respectful and definitely knew what they were doing. I 100% plan to request they come back in the spring to replace our central air! And will continue to recommend Roland J. Down to our friends and family! (We already have been)

  • Review 118 (2024-07-17 - Rating: 5)

    Roland J. Down sent Larry aka Tanner and he was fabulous. Personable and professional. 100% corrected our issue and was extremely knowledgeable. Would highly recommend for any issues. Thanks you all very much much.

  • Review 119 (2024-10-13 - Rating: 5)

    We recently had a new furnace and AC installed by James Ascolese and his assistant. James and his assistant did an outstanding job installing the equipment. The technicians were very knowledgeable and explained the operation of this system.

  • Review 120 (2024-08-16 - Rating: 5)

    Sean & Zach M. Came for a service call today, our AC was not working. Both gentlemen were courteous, respectful and professional. They fixed the problem and checked the whole system. They did an excellent job. Thank you gentlemen.

  • Review 121 (2024-06-29 - Rating: 5)

    Our furnace motor stopped working during one of the recent heat waves which kept air from the AC unit from flowing. Roland J. Down quickly dispatched Sean M. to come to our home and access the problem. Sean was friendly, knowledgeable and took a lot of time explaining our options. We decided to purchase a new furnace which was installed 2 days later! Ethan S. and Angelo A. were prompt, personable, and took great care with their work. They took the time to explain the particulars of the new equipment and happily answered all of our questions. I highly recommend Roland J. Down both for their skill and outstanding customer service!

  • Review 122 (2024-03-11 - Rating: 5)

    We just had a new furnace installed after the Old one was on its last leg. Nick and John arrived at 0830 and were finished by 1300-1330. Kudos to both for a job very well done; thanks to both.

  • Review 123 (2024-08-29 - Rating: 5)

    Nick and Eleazar were friendly. professional and efficient when installing our new smart thermostat. They also helped get it fully connected and operational. Very pleased with the service!

  • Review 124 (2024-12-13 - Rating: 4)

    Installation crew was excellent. Good workmanship. Company gave fast response and quick replacement of unit before cold weather

  • Review 125 (2024-08-26 - Rating: 5)

    Having my whole house air conditioner stop working in the heat of summer was uncomfortable. Called Roland Down and they responded right away. The problem was determined to be in the A Coil. It was a big job to replace it but their technician James got it replaced in a short time. I am pleased with the company and their service. Highly recommend them.

  • Review 126 (2024-10-15 - Rating: 5)

    Cheri & Austin came today and they were wonderful. Very professional. They came on time, were very helpful and personable, and cleaned up after themselves. I am very pleased with the service they provided.

  • Review 127 (2024-11-28 - Rating: 5)

    Another awesome job done from this company! Randy did an excellent job and went above and beyond with replacing my sewer drain pipe! Thank you for all that you guys do!

  • Review 128 (2024-11-25 - Rating: 5)

    Happy with the work that Roland J. Downs did for us, especially on short notice. The technician, Mr. Reid, was knowledgeable, professional and addressed a sink drainage problem.

  • Review 129 (2024-07-10 - Rating: 5)

    Nick F. was spectacular! He was a good mentor to us as we just purchased this home and are learning how the HVAC systems work and he was able to enlighten us with boastful amounts of detailed information. He went above and beyond! Would highly suggest requesting him as a technician if you are looking to have your HVAC systems serviced! Thanks Nick!

  • Review 130 (2024-07-17 - Rating: 5)

    Had the AC unit serviced by Tech J.Braim. Cannot say enough about his professional demeanor and efficient work ethic. Making the appointment was easy, cost was competitive, technician arrived on time, respected our home, was friendly and went out of his way to make sure we understood everything that he did and what other services RJ Downs provided.. Good Experience overall.

  • Review 131 (2024-07-20 - Rating: 5)

    Avinash was amazing. He did an excellent job on an extremely complicated installation of a tankless hot water heater in the garage and piping and electricity. He was thorough, knowledgeable, hardworking, kind, and excellent. Darnell did a great job too. They were great!

  • Review 132 (2024-08-29 - Rating: 5)

    Great service! Fabulous experienced personnel. We have used them for years and never ever had a problem. Our current systems are all well over 19-12 years old and continue to be in great shape because of the service guys.

  • Review 133 (2024-09-30 - Rating: 5)

    The work that Roland J. Down did was great as always. Austin Lupi was very courteous and on time. They did there work very well and their recomedations were good also.

  • Review 134 (2024-05-23 - Rating: 5)

    We just had my Furnace and AC replaced along with my mothers Furnace and AC replaced at two different addresses over the last 3 days. We were lucky to have the same two technicians Rocky and Kyle do the installations at both places. The work they both did was outstanding. Both were professional, courteous, and made sure they worked very neatly keeping both houses and yards clean while they worked. Rocky answered any questions I had to my satisfaction. Each installation of both units took less than 7 hours to complete at each house. I have used Roland J Downs many times over the years. This is my second furnace/AC install with them. I would highly recommend them for their quality products and excellent staff.

  • Review 135 (2024-08-29 - Rating: 5)

    Removal of old hot water tank and installation of the new heater was efficient, finished early and everything kept clean and neat. Darnell explained the steps, was considerate of floors and a pleasure to talk with.

  • Review 136 (2024-07-03 - Rating: 5)

    I had my air conditioning unit cleaned today and I couldnt be happier. The young woman, Blessing, was fantastic. What a great representative of her company. She worked very hard. At least an hour. Her bubbly demeanor and positive attitude as well as the technical skills she has make her a winner. This is a great company to have employees as nice as Blessing.

  • Review 137 (2024-09-06 - Rating: 4)

    The technician was punctual, professional, and performed all required testing and maintenance as needed. He provided answers and options to our questions. Thank you Roland J Downs - for your continued service to our furnace units.

  • Review 138 (2024-10-15 - Rating: 5)

    Randy K helped me immensely and made me feel comfortable with the plan ahead. Just bought a new house and there were things that needed to be addressed and he was there able to help get a plan forward to get everything done

  • Review 139 (2024-09-27 - Rating: 5)

    Randy K was professional and interested in my estimation of the issue. He then gave a thurogh inspection of the concerns and made his professional conclusions as well. He was direct, polite, and knowledgable. He worked quickly and efficently and even gave me tips on how to do some stuff that would need resolution outside of what the company can offer. I could not be more pleased!

  • Review 140 (2023-10-18 - Rating: 5)

    Veej and Sean came out the house and went through our furnace before starting it up for the winter, they were extremely thorough checking and explaining everything to me as well as ways to maintain my system running well and saving some $ in the process, just signed up for their membership, well worth it 👌. Hope you get the same guys, they were very respectful and knew their stuff.

  • Review 141 (2024-08-23 - Rating: 5)

    The installation Team of Ethan, Alex & Jorge did a FANTASTIC job. They produced a work of art and not just a furnace installation. I have been a customer for many years and this team was the best ever!

  • Review 142 (2024-09-27 - Rating: 5)

    Your technician, Nick, was absolutely great!! Friendly, professional, knowledgeable, and helpful. Really appreciate Nick and your entire staff. We really like the membership program. Getting that call from you in Spring and Fall is perfect. We don’t think about our HVAC that much, and being on your program gives us peace of mind to know that our equipment will be inspected and cleaned on a regular basis. Customer service is always friendly and helpful. Very grateful.

  • Review 143 (2024-12-03 - Rating: 5)

    Have been with Roland J. Down for several decades and they have always given great service. A shout out today to Eric and Nicholas who were the latest technicians on the job. Professional and thorough.

  • Review 144 (2024-05-16 - Rating: 5)

    Our furnace stopped working so we called Roland J Down. They came right over and determined that the furnace needed to be replaced. The weather was cold so we needed this done as quickly as possible. To our great delight, they came the very next day, worked most of the day and had the new furnace up and running by the evening. Ethan Shuhart patiently explained how the new furnace would work with the thermostat and how we could access it remotely. This is the latest good experience that we have had with this company with whom we have been a customer for more than 20 years. Their service and responsiveness have been consistently excellent. We are very appreciative of what they did for us the other day, and what they have done for us over these many years.

  • Review 145 (2024-10-03 - Rating: 5)

    Jaxon and Randy did a great job! Our pipes needed a good clean and it was a bit of a mystery as to where the issue was. These guy sorted us out! Thank you!

  • Review 146 (2024-07-01 - Rating: 5)

    The service person was exceptionally helpful. He made the plumbing repair amazingly fast, went over all details and any questions I had. He was professional and courteous, did an excellent job! Highly recommended him for plumbing repair!!!

  • Review 147 (2024-08-02 - Rating: 5)

    Joe and Glen were here and did an awesome job! They were on time very courteous, professional and explained all the work that was to be done and how long it would take. Great job guys! Thank you,

  • Review 148 (2024-07-31 - Rating: 5)

    Our AC unit stopped working so we made a same day appointment. The tech that arrived, Vegendra, was very personable, knowledgeable, and fixed our problem. He also arrived rather quickly and would definitely recommend to anyone in the area.

  • Review 149 (2024-10-07 - Rating: 5)

    Lovely service - Blessin was fantastic and very kind. We felt informed about the process and Blessin took moments to educate us about our system in a way that felt helpful and not condescending. We plan to use RJD from here on out.

  • Review 150 (2024-07-17 - Rating: 5)

    Roland J. Down saved us from the extreme heat with their quick scheduling, wonderful staff and affordable cost. We had Matt come to our home on Tuesday July 16th and he was able to get our ancient unit to start cooling again but we knew we were going to have to replace it. Brendan in sales stopped over ( and loved our kittens) after Matt left and we discussed a new unit, a timeframe for installation and cost. and we were so pleased and impressed, we decided to go ahead with the installation. Chris Mayo did a fantastic job on Wednesday July 17th and we are so grateful for all the work he and his partner did. I cannot recommend Roland J. Down highly enough. The whole team made the impossible possible. Thank you everyone.

  • Review 151 (2024-07-29 - Rating: 5)

    Jeremy B and DeAndre were friendly and knowledgeable. They offered additional services which we may consider in the future, tips on maintaining and checking the equipment for issues between service appointments and even stopped back in a timely manor to fix a part they didn’t have in their truck that we needed.

  • Review 152 (2021-11-12 - Rating: 5)

    James & Ben installed our new furnace. They were top notch: Friendly, highly competent, and took the time to give us a quick orientation to our new system. They even took away the old furnace and packaging that came with a new one. It’s nice to have heat again, especially with winter right around the corner.

  • Review 153 (2024-08-01 - Rating: 5)

    Technicians Adam and Nick were very thorough, prompt and professional as they took the time to fully diagnose the problem with my cooling / heating system. They explained what the issues were, answered all my questions and provided me with an acceptable solution to correct the situation. Would recommend and call upon them for any future HVAC concerns.

  • Review 154 (2024-05-28 - Rating: 5)

    My central A/C did not work when I turned it on for the first time this year. I called and was given an appointment a few days out, and it was explained to me how much it would cost for them to show up. Im sure other places might have been cheaper, but I prefer to pay for reliable service, and I trusted the many positive reviews of Roland J. Down. Tech Clint Wilson and his apprentice arrived as promised and on time, quickly assessed the problem, and replaced the thermostat. They were pleasant and respectful of my property; I am very pleased and grateful. Thank you!

  • Review 155 (2024-12-10 - Rating: 5)

    Seth, Rick and Nate did an excellent job restoring functionality to a 1940s galvanized steel bathroom and sump system WITH professionalism, personability, punctuality, and pragmatism.Thank you Service Experts for expert service!

  • Review 156 (2024-07-12 - Rating: 4)

    Abdullah was terrific! It’s my first time having this system (heat pump) tuned up and he explained a lot! Knowledgeable, pleasant, respectful of our property! Been an RJD customer for decades and, once again, very happy with the technician!!The 4 star (vs 5) is because scheduling and dispatch was convoluted and frustrating!

  • Review 157 (2024-12-06 - Rating: 5)

    Sean was great. Such a great person and explain everything so well so happy he came by. Myles was also great. Thank you both

  • Review 158 (2024-07-26 - Rating: 5)

    Adam and Nick were able to diagnose the problem and resolved it to our satisfaction. They listened to our questions and responded knowledgeably. They were courteous and respectful. Very happy with their service.

  • Review 159 (2024-09-04 - Rating: 5)

    Adam V and Tanya were here for my annual maintenance and flushed my Navien Tankless water. They were personable and made my visit with them an absolute pleasure. Would highly recommend.

  • Review 160 (2024-06-06 - Rating: 5)

    Roland J. Down Service Experts installed a new furnace and air conditioner at our home this week. The install team of Ethan S., Nick V. and Angelo A. were amazing. They came on time with all the necessary parts and equipment. Their manner was professional and they all exhibited great attention to detail. Those guys are not only highly skilled, they take a great deal of pride in their work. They answered all of our questions without hesitation and went out of their way to accommodate.We would also like to mention Joshua W. who we met with initially. Joshua communicated with us in an honest and open manner. Joshua provided all the information we needed to make an informed decision regarding replacing our furnace and air conditioning units.All in all, we could not be more pleased.

  • Review 161 (2024-12-02 - Rating: 5)

    Josh Kelleher did a fine job servicing my furnace. Very personable, knowledgeable & courteous! Thank You!!

  • Review 162 (2024-07-10 - Rating: 5)

    Nick & Walter were on time, went right to work, and did an extremely professional installation. Working in a 89 degree home, they were non-stop, organized, and cleaned as they went along. After install, they assisted with thermostat registration, and made sure I understood the app interface, faceplate configuration and migration, then answered every question I had regarding all of the mechanicals. Josh Wetz was the initial consultant and was very knowledgeable about his products as well as their application. I’d highly recommend this team for HVAC needs. I’ll be back to them when we install our mini-split system

  • Review 163 (2024-10-03 - Rating: 4)

    I had my AC replaced over a month ago. Pleased with the service. BUT am still waiting for a copy of the paper work that I signed with the techician on that day. Also still waiting for a certificate to receive a tax credit with my tax return.

  • Review 164 (2024-08-15 - Rating: 5)

    I recently had the pleasure of working with Jaxon from Roland J. Down Service Experts, and I couldnt be more impressed with his service. From the moment he arrived, it was clear that he takes his work seriously. He was punctual, arriving right on time, and immediately got to work assessing the plumbing (toilet) situation with a calm, professional demeanor.Jaxon’s communication skills are outstanding. He took the time to explain the issue in detail, making sure I fully understood the problem and the solution. His ability to break down complex plumbing jargon into easy-to-understand terms was incredibly helpful. Throughout the entire process, he kept me informed of his progress, which made me feel confident that the job was in expert hands.What really stood out was Jaxon’s attention to detail and the care he put into his work. He treated my home with respect, ensuring that everything was clean and orderly before he left. His professionalism shone through in every aspect of his service, from his polite and courteous manner to the thoroughness with which he completed the job.If you’re looking for a plumber who is not only skilled but also values communication, punctuality, and professionalism, Jaxon is your guy. I highly recommend him and the team at Roland J. Down Service Experts for any plumbing needs.

  • Review 165 (2024-10-04 - Rating: 5)

    Just wanted to give kudos to Zach Miller who did the maintenance work on my heating system recently. He was knowledgeable, professional and thorough. Thanks again, Zach!

  • Review 166 (2024-09-23 - Rating: 5)

    We had an air conditioner and furnace installed Saturday. Nick and Ravin did a wonderful job. Now we are comfortable in our house. Thank you.

  • Review 167 (2024-08-02 - Rating: 5)

    RJD has a great staff. They are always so kind and personable. The products work great. The AC unit keeps my house cool, and the water heater gives me consistent hot water.

  • Review 168 (2024-12-05 - Rating: 5)

    Josh K. Came out today we are very satisfied with his customer service. He explained everything, and was very courteous.

  • Review 169 (2024-12-06 - Rating: 5)

    Derrik came same day within an hour of our call was super helpful fixed the issue quickly and was very informative about what was going on. Would highly recommend!

  • Review 170 (2024-07-23 - Rating: 5)

    Joe is extremely friendly and explains things very thoroughly making it easy to understand. I really appreciated how he answered my questions. He brought along a trainee (Tanya) who was also very friendly. I thoroughly enjoy working with this company!

  • Review 171 (2024-09-03 - Rating: 5)

    I had a sewer line clog with sewage building up in my home. Roland J. Downs people came and dealt with issues that came up with the repair and worked overtime to fix the problem the same day. They also billed a fair amount and explained both the billing information and what the drainpipe problem was thoroughly. Highly recommend this company!

  • Review 172 (2024-08-15 - Rating: 5)

    James and George installed our new AC and furnace. They arrived on time, had everything up and running sooner than expected, showed us how to use the system and answered our questions. They also took care to leave the work area clean. Thank you!

  • Review 173 (2024-08-08 - Rating: 5)

    Sean and Zach M. came out to fix our A/c unit. It wasn’t working. They provided a great service and were able to fix the issue, a broken capacitor and then made sure everything in the basement unit was working as well! Highly recommend them!

  • Review 174 (2024-11-02 - Rating: 5)

    Joe B serviced my boiler today....found it needed a part, ordered it........excellent customer service...pleasure to work with and very knowledgable & efficient in finding the problem, then explaining my options....I will be requesting Joe to replace the part once it comes in

  • Review 175 (2025-01-03 - Rating: 5)

    Extremely satisfied with the visit today. The gentleman was punctual, knowledgeable, polite and got right to the heat of the matter.

  • Review 176 (2024-12-23 - Rating: 5)

    Didn’t know old furnace had danger signs of bad heating element and got replacement before dangerous CO issues. Quick to help with replacement filter question too.

  • Review 177 (2024-08-20 - Rating: 5)

    Adam arrived on time, was very courteous, went over all work that was performed, and offered suggestions on what else could be done to keep the system clean. I had some follow up questions, which he answered and explained thoroughly.

  • Review 178 (2019-03-14 - Rating: 5)

    We had our old water heater die on us on Sunday. Called Roland J. Down and they sent Dave Snare out ASAP. He was amazing! He was very friendly and respectful, even when my cat wouldnt leave him alone! He explained the payment options, and the advantage program thoroughly. We were sold. We scheduled a day to set up a new install.They showed up on Wednesday, installed a new boiler and all new piping and we were good to go on Thursday. Rusty and Nick were the installers and they were amazing! Fast, efficient, knowledgeable, and very friendly! I would absolutely recommend to anyone and everyone to use this service. Very very satisfied!!!

  • Review 179 (2024-05-22 - Rating: 5)

    Nick and Angelo installed my hot water heater and my new central air unit. They were professional and very knowledgeable. They were also respectful of my home. It started to rain and not one speck of dirt was anywhere. Drop cloths were placed on my carpet in the basement. Everything was put back to where it was. I am a very satisfied customer!

  • Review 180 (2024-07-31 - Rating: 5)

    Had a bad blockage. Rick Jr and Darnelle came to remove it. They were super professional and reassuring. They exhausted every way to help and succeeded. 5 star team great people super helpful. I would highly recommend anyone who needs help to request them.

  • Review 181 (2024-07-26 - Rating: 5)

    We had a plumbing disaster when a cold water pipe supplying the second floor of our hundred year old house developed a leak and destroyed the plaster and sheetrock ceiling of our entryway. After the damaged plaster and sheetrock were removed, further inspection revealed that most of the upstairs supply and drain pipes were likely to fail. A R.J. Down team headed by Rick Lennox and Darnell Chevannes labored over two long days to remove the old pipes and install modern pipes. I was very satisfied with the results and their professionalism.

  • Review 182 (2024-05-24 - Rating: 5)

    Ryan A came to our house today because our 12 year old central air unit was not blowing cold air. He was professional and courteous, and very quickly identified the problem and replaced the capacitor. He also took the time to answer some questions we had, and educated us on some facts pertaining to our central air and furnace (life expectancy, new refrigerant being release in 2025, etc). My husband and I were so impressed that we asked if we could request him by name for future service appointments. Thank you again for your help, Ryan!

  • Review 183 (2024-11-18 - Rating: 5)

    Randy K. did great work in a timely fashion and was very professional and thorough in explaining my plumbing issues.

  • Review 184 (2024-09-03 - Rating: 5)

    We had a very helpful appointment with Roland J. today and they shared a lot of good information and advice. We have used them for years and have been very happy with their service.

  • Review 185 (2024-04-15 - Rating: 5)

    We took a service contract for heating and AC after moving here and recently used plumbing services. I am totally satisfied and will stay a customer! I just edited this post to update. Today James G. came to service my AC. Not only was he friendly, quick and professional, he cleaned and polished our outside unit so it looks brand new! Thank you!

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