Dial One Johnson, Dallas Plumbing, Heating and AC Repair

Photo of Dial One Johnson, Dallas Plumbing, Heating and AC Repair

Located in Cedar hill, Texas

Address: 158 Hood St, Cedar Hill, TX 75104, United States

Phone: +1 469-840-3466

Rating: 4.9

Services

  • Identifies as women-owned
  • On-site services
  • Language assistance
  • Wheelchair-accessible seating
  • Wheelchair-accessible toilet
  • Repair services
  • Gender-neutral toilets
  • LGBTQ+ friendly
  • Transgender safe space
  • Appointment required
  • Credit cards
  • NFC mobile payments
  • Credit cards

Categories

  • Plumber
  • Air conditioning contractor
  • Air conditioning repair service
  • Air duct cleaning service
  • Drainage service
  • Furnace repair service
  • Heating contractor
  • HVAC contractor
  • Water filter supplier
  • Water softening equipment supplier

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-10-11 - Rating: 5)

    Wow! Just Wow! Thank you, Emmett and the entire office! This is the way to do business. It takes a lot to really impress me. And, I’m a customer service gal who fights hard for my customers and not the company. Run don’t walk from your current HVAC providers to this company! After what we just experienced, to have them put our minds at ease and FIX the current issue within an hour of arriving! We have now found our new HVAC company. I hope all my neighbors saw the truck in our driveway and wondered why in less than 2 weeks we had a new company at our house. I can’t wait to tell them to switch over too and why.

  • Review 2 (2025-01-03 - Rating: 5)

    Dial One has been helping me out for many years. This time, they were once again prompt, professional, and proficient. They always go over the costs and get permission before any work is done. Good people

  • Review 3 (2024-10-01 - Rating: 5)

    We used Dial One to inspect our home before purchase. They scheduled our appointment on short notice, made arranging for the payment easy, and did a thorough job. They called to discuss their findings and answer all of our questions. I would use them again, but hope I dont need to because we love our new home!

  • Review 4 (2024-12-17 - Rating: 5)

    Wonderful experience! James was amazing! Honest, kind, friendly... and excellent work.. I purchased the membership and plan to continue doing business with Dial One!

  • Review 5 (2024-10-25 - Rating: 5)

    Always responsive, arriving the same day for service calls. Work done quickly and professionally. Problem was resolved quickly. I have been a customer for over ten years and will continue to be a customer for a long time.

  • Review 6 (2024-07-15 - Rating: 5)

    Dail One was a pleasure doing business with . The Dispatcher ( can’t remember her name ) was very kind , understanding and professional when I called and explained my problem and having to cancel an appointment from another company . Great job by her . Then we had to waste some time until the tech was sent to our home . We where not at home due to our ac going out and when we arrived our tech Dan was waiting patiently at the door 🚪. Dan was very pleasant and professional and got right to the problem . It didn’t take Dan long to find the problem and that was great . Dan does not , I repeat does not try and force any phantom cost or inflated charges on the costumer but instead listens carefully and accesses what can be done . People will appreciate that from a tech . Even though Dan was sweating and changing a part from the ground , he did not complain once and made you feel like a human being and not like a payday . Dan explained everything thoroughly , cleaned up his tools and returned to the house to inspect and make sure the air & thermostat where working properly , even had a thermal temperature gun gauge ! I was impressed ! Dan made the whole process stress free and myself and my mom really appreciated that ! Dan is a true professional with people skills and just a real cool tech , I suggest anyone reading this to consider using the company and Dan . 🙏🏽

  • Review 7 (2024-11-08 - Rating: 5)

    The best in town. I wouldnt use any other company unless it free with excellent service. I have NO complaints. The techs are friendly and informative. I highly recommend them to everyone. They installed my 3.5 ton HVAC system and its working amazing. I sleep 100% like a baby now.

  • Review 8 (2024-11-22 - Rating: 5)

    Exceptional! Professional! Everyone from the office to the plumbers are friendly, knowledgeable & super reliable. Plumber Curley & helper were perfect. Cost was the best; 20% lower than one, 40% lower than another.👍👍👍👍👍

  • Review 9 (2024-07-06 - Rating: 5)

    Cody was amiable, kind, and professional. It makes it easier for us to comprehend the serious plumbing issue we have, which calls for expert assistance. Up until then, he was able to temporarily resolve our situation.Thank you Cody. This company acted with a quick response after our call. Highly recommended.

  • Review 10 (2025-01-02 - Rating: 5)

    Kerlin was prompt and professional. Focused on helping me find the solution to the problem. Fair price and great work!

  • Review 11 (2024-05-08 - Rating: 5)

    James provided exceptional service for my water heater replacement. He was honest, knowledgeable and efficient in his services. I would like to use him for all my plumbing needs in the future.

  • Review 12 (2024-11-12 - Rating: 5)

    Great Team Communication, I was called for further details on site and got the Estimate Right Away! We even got a discount on the Initial Gas Leak Test.

  • Review 13 (2024-11-08 - Rating: 5)

    This company is so easy to deal with, responds quickly, are very courteous, and prompt. Joes service today was perfect, what a pleasant guy!

  • Review 14 (2022-09-09 - Rating: 5)

    I highly recommend Dial One Jonson!! Professional, compassionate, quick, all while working within your budget!!I am so glad that I found Dial One Johnson. Our AC went out and I had a different company who had maintained the system for a year come out to assess. They gave me a very high quote for installation of a new AC and air handler, so I went and found Dial One to hopefully give me a better quote.From the get go Dial One was extremely professional and fast, able to send out a technician in just a few hours to give me an estimate. Dan came by and from the moment he walked in I could tell he was an extremely honest man. He was no bs and gave me a better breakdown of what it would cost as well as explaining to me a lot of things the other company did not, and did not try to take advantage of a newer home owner. He was also more professional, checking a lot of other things to get a better assessment. Then after 20 minutes of talking to his supervisor he was able to get us a detailed, itemized quote thousands less than the other company.Then they were able to source both the outdoor and indoor unit in a day and came by the next morning to begin installation. Again, Dan and Aaron came by to install, working with extreme care and tact, worked throughout the day, in the heat, installing everything that they initially thought might take days. Additionally, when they discovered another part they had to add on, they gave it to us at cost since it was their mistake, and did not add on labor costs.The service manager, Josh, also came out to take a look at the duct work and gave us extremely detailed and clear breakdowns of other work he recommended, but did not push it on us. And he gave us an itemized quote as well as detailing the best time of year to get the work done, as we were already worried about cost.All in all, I am extremely grateful for Dial One Johnson and in particular Dan, Aaron, and Josh and will absolutely be using them for all my HVAC needs going forward. I cannot recommend them enough!

  • Review 15 (2024-05-28 - Rating: 5)

    I had a few AC issues, my capacitor in the exterior unit was blown, and the blower unit in the ceiling above my bathroom had partially fallen and was leaking. Dial One Johnson was able to send Joe out to my house the same day. Joe was incredibly knowledgeable and personable and became great friends with my cats. He was able to fix the capacitor issue in no time and diagnosed the blower issue and came up with a game plan but it would involve another technician. Joe came back with Dan, an absolute professional through and through, and the two of them were able to remount the unit and fix the issue entirely. Joe and Dan are a fantastic team and kept me updated every step of the way and made sure I approved all of their work. They worked quickly and cost effectively. I also paid way less than I would have with anybody else. I cannot sing this companys praises enough and they definitely got a customer for life!

  • Review 16 (2024-07-10 - Rating: 5)

    Services was excellent James, was on time called to let me know they were on there way was very informative and professional. He showed me what need to be done to correct the issues and took care of it the same day. He went beound expectations. Thank you so much For your service, I know who I will be calling pluming & Hvac service.Dial one Johnson. Not only for my home but my rent houses as well.

  • Review 17 (2023-08-21 - Rating: 5)

    Dial One is seriously amazing in way of professionalism and no hassle. Before bed our house was at 86 degrees. By 2am it was up to 89. I made the call to Dial One around 8am. In just under an hour Dan came in and immediately eased the encounter with some humor. He assured me he’d take a look and not sugar coat or pressure sell. In short he had cool air circulating in my home in a matter of 30-45 minutes. He later came in and showed me pics of the readings taken and what was good vs what was bad. He also informed me of my options to replace inside and outside units which I am strongly considering in the near future for our system is definitely old. Thanks also to Teiyana who took my call and set up the service time. All in all true customer service isn’t dead. These two exemplified true professionalism.

  • Review 18 (2024-10-14 - Rating: 5)

    This is about the fourth time I’ve had Dial One Johnson out to my home and I have had a very happy experience every time. I would recommend them to my friends without hesitation.

  • Review 19 (2024-06-23 - Rating: 5)

    I love this company. I called them out after another company told me I would have to basically rip out my kitchen cabinet to fix a leak in the wall under the sink. The guy sent, I am so sorry I dont remember your name, looked under the sink, saw the problem, quoted me a price and fixed the leak, all in less than 2 hours. This now leaves me the time to save up to fix the damage the leak caused. If talking to the receptionist doesnt make you smile, the knowledge and work they do will!Thank you guys so much!!! 💓 💗 💖

  • Review 20 (2022-09-12 - Rating: 5)

    I just want to say Jonathan Haywood was very professional he did a great job, reasonable price, Jonathan did my repairs in less than an hour. Oh when I say Im very satisfied I am. I just want to thank you guys, I will definitely use this company again.

  • Review 21 (2024-06-12 - Rating: 5)

    James and Travis are great. They gave me the best and worst case scenarios, then quickly fixed my issue. Tiana (their receptionist) was also very polite and cordial. Customer service is obviously something this organization believes in.

  • Review 22 (2024-03-30 - Rating: 5)

    Dan is a great guy and representative for this company! He’s friendly, congenial, knowledgeable and shows deep concerns for your needs as a homeowner when it comes to gaining info regarding your HVAC and plumbing issues. I love the fact that he’s not a pushy person who’s out to sell. I wouldn’t categorize him not as a salesperson , but a friend who’s there to help—-answer your questions, provide the facts of your personal situation, advise and allow you to make your own decisions! That, I love! Then he allows you the time you need to make your own decisions. Great guy Big Dan is!

  • Review 23 (2024-02-10 - Rating: 5)

    I really enjoyed working with Joe. He is honest and his work ethic and integrity is impeccable. When talking with Joe, you can tell that his goal is to make you a satisfied customer and not just a sale. He was responsive anytime day and night and responded almost immediately. The other members of Joes team; Chris and Travis echoed Joes approach to completing the job. The followed my wishes to care for my house the same way that I would and went above and beyond to make me happy. I really enjoyed them as their were very personable. I look forward to working with them in the future.

  • Review 24 (2024-05-01 - Rating: 5)

    Received AC services on 5/1/24. The technician (Jose R) was very professional, informative, and answered all my questions/concerns. All the Dial One service technicians Ive interacted with, be it plumbing or unit services have been GREAT. When speaking to the C/S reps they are very professional and have good communication by phone/text. This company is no doubt deserving of 5 stars.

  • Review 25 (2024-03-31 - Rating: 5)

    Chris Josh and Emmett did a phenomenal job at installing and setting up my new two stage HVAC unit. This company does not cut corners. They offer all the bells and whistles without the outrageous fees as larger companies. They are a family owned company that cares about their clients and it definitely shows. I enjoyed having them over and will welcome them back again in the future.

  • Review 26 (2024-04-01 - Rating: 5)

    Our service tech arrived early. He was very upfront and honest and explained the situation and the services needed in a very professional manner. This is the third time we have used them and have had a great experience every time.

  • Review 27 (2024-07-03 - Rating: 5)

    Very polite gentlemen, they located the problem fast and explained everything me to where I understood. I would recommend you all to others. Thank you so much for your service. I will continue to use you all in my future if needed.

  • Review 28 (2023-06-30 - Rating: 5)

    Ive used Dial One Johnson three times now, and I have had a fantastic experience all three times. Every person I have dealt with has been friendly, knowledgeable, and professional. They have shown up promptly when I needed them, and really put themselves in my shoes when considering how to handle situations. This is some of the finest customer service I have ever received. I would recommend this company to anyone.

  • Review 29 (2024-04-09 - Rating: 5)

    The plumbers that came to repair the plumbing for my garden tub were knowledgeable, and professional. They did not waste any time when they got here and went right to work. I appreciate the extra time they spent cleaning up when they were done. Highly recommended!

  • Review 30 (2023-10-22 - Rating: 5)

    Last week, Danny was our service technician. He was polite, well-informed, honest, respectful of our home and time, and gave us superb customer service. Danny made sure we were informed about the products we were buying, our options and made it seamless. Upon installation, the entire team was courteous and professional. We would highly recommend Dial One Johnson, Danny and their products.

  • Review 31 (2024-04-02 - Rating: 5)

    I called this company due to leaking condensation drainage line. They got me in the same day. The customer service were great and friendly. Cody assessed and fixed the problem in just a short period of time. He answered all my questions, honest and professional. I will use this company again.

  • Review 32 (2023-10-19 - Rating: 5)

    Danny did great work, was very courteous, and explained everything he was doing, which I greatly appreciated. He is a true professional. Im so glad he told me about the Advantage Plan. What a great deal! Thank you Dial One Johnson and Danny for taking good care of my heating needs. I will definitely be a repeat customer.

  • Review 33 (2024-04-10 - Rating: 5)

    My experience with Dial One Johnson was outstanding! The customer service from the office was perfect. James is an awesome technician and did a great job on the repair!

  • Review 34 (2023-09-29 - Rating: 5)

    Our primary A/C condensation drainage line to the wet bar sink was clogged and caused damage to the bar area due to overflow. Ashley answered my call and was so friendly, understanding, and helpful. She promptly scheduled me for a same day appointment, and told me that Teiyana would call to tell me who the technician would be and what time to expect him to arrive. Jonathan was so nice, personable, and knowledgeable. All three of these employees were professional and demonstrated excellent interpersonal skills. I will definitely call them for the next issue we have.Thank you!

  • Review 35 (2024-05-22 - Rating: 5)

    I had my water pressure checked by the water company. I had an 18psi drop from the City to my house. I called Dial One and in less than a half hour, they showed up, and James got my pressure where it should be. Simple fix for the quoted amount of dollars on the phone.

  • Review 36 (2023-07-31 - Rating: 5)

    The tech, James W. was great! Very friendly and easy to work with and knew what he was doing. My only complaint was the bill. I realize plumbers are expensive and especially in an emergency but still a bill of nearly $600 for less then 1.5 hours of work seems a little steep. The only parts included in that bill were 2 shut offs. If I am just rating James, then 5 stars.

  • Review 37 (2024-02-28 - Rating: 5)

    Emmitt was very thorough and precise in his inspection of our system. Kept us posted of all the steps he was taking. Using his tablet and taking pictures showed us all his steps. As they say a picture is worth a thousand words. I would definitely recommend Dial One.

  • Review 38 (2024-10-09 - Rating: 5)

    Joe came out to do fall maintenance last night. Hes really knowledgable and willing to help out and explain things.

  • Review 39 (2023-10-19 - Rating: 5)

    I have had a terrible nightmare with my air conditioning unit. A story for another day! I just want to thank Dan for his outstanding devotion to customer service! He has gone above and beyond for me and my mother to make sure our air conditioner is up and running. He makes sure the job is complete before he leaves your home. He is courteous, prompt, polite and bit a bit of a comedian to boot! His extensive knowledge and background in air conditioning has him prepared for anything! You couldnt find a better guy...Always ask for Dan! You will be glad you did!!!

  • Review 40 (2024-07-05 - Rating: 5)

    Michael and his coworker were so professional, courteous and awesome!! Will use Dial One again in the future!!

  • Review 41 (2024-04-05 - Rating: 5)

    Emmett has been my tech for a few years now and I couldnt ask for a better person to take care of my HVAC needs. Very respectful and courteous. 5 out of 5 highly recommend!

  • Review 42 (2024-06-08 - Rating: 5)

    Excellent service. Arrived after hours. Completed the job to perfection. Cleaned up afterwards. Will definitely use again for future plumbing issues.

  • Review 43 (2023-06-03 - Rating: 5)

    Dan is an amazing person and professional technician. I had to make an after hours emergency HVAC call, and he was very kind and willing to work with our situation. He was knowledgeable and went above and beyond to take care of my family to get the AC running again in 90°+ temp. This is my second job with Dial One and Im sure wont be my last. Thank you so much for being one of the remaining few companies with great customer service, work ethic and professionalism...✌️😎

  • Review 44 (2024-04-16 - Rating: 5)

    I called at 2:20p, by 3:15p I had a technician arrive at my house and by 3:30p Johnathan, a very nice and understanding gentleman, had fixed the problem. Thank you and I look forward to doing more business with DialOne!!

  • Review 45 (2022-04-29 - Rating: 5)

    I was so pleased with their service! They have great customer service, great prices and do excellent work. Joseph Silva was very professional and thorough. Will definitely use them again!James also came out to fix an issue at a rental property we have and he was awesome! Very knowledgeable and was able to quickly fix the issue. Definitely will be our go to company for plumbing in the future.

  • Review 46 (2023-08-17 - Rating: 5)

    I just want to start off by saying that every review about Dan was true. A true professional and great personality. I had a company come out twice last week and they couldn’t find nothing wrong. They said it was electrical and I hired an electrician. He said it was the ac, so I gave dial one Johnson a try, it was the best decision ever. Dan found the problem in 2 mins, won’t say the company name but they lost a 8yr customer . I will be using D1J for here on out. Thanks again

  • Review 47 (2024-02-29 - Rating: 5)

    Dial One Johnson has become our go to plumbing company for maintenance at our church building. The tech, Cody, was very respectful, courteous, and explained everything in detail. They have done an above and beyond service the in recent visits. Thanks

  • Review 48 (2024-01-15 - Rating: 5)

    Was able to schedule a same day appointment and received multiple updates as to the technicians arrival. The work was explained and accomplished in great time. A little pricey but it was same day service.

  • Review 49 (2023-07-15 - Rating: 5)

    Jose Ramos was very professional and he did an excellent work repairing our home’s centra air conditioning. He went an extra mile by contacting his manager to get loaned a portable mini air conditioner for a bedroom to keep us cool while getting the required parts to fix our system.Thanks a lot for your good service.

  • Review 50 (2024-10-10 - Rating: 5)

    Big Dan is the best. Always helpful and does a great job!

  • Review 51 (2022-09-26 - Rating: 5)

    We called late on a Saturday night and was informed that the emergency fee would be much higher than if we waited until normal business hours. We were also quoted an estimate based on what we described the problem was. I appreciated the honesty more than anything. Other plumbers we called that night were not forthcoming about pricing. The price we paid was actually less than our estimate and the technicians did an amazing job. They were fast and informative. I will definitely use them from now on.

  • Review 52 (2021-10-21 - Rating: 5)

    Mike was absolutely wonderful!!! He was very nice, professional and on time! He went over and beyond what was required. We will definitely request him again or just Dial one Johnson Plumbing in general for future repairs if needed in our home. Thank you all so much for your service and professionalism.I would also love to say that Tiana the customer service rep or the receptionist that answers the calls was very professional and wonderful as well. She understands the true definition of customer service! You all are blessed to have her. Thank you so much!

  • Review 53 (2023-08-07 - Rating: 5)

    Dan R. and the team from Dial One Johnson do customer service right! Dan is very professional, knowledgeable and friendly. I appreciate his expertise to service my HVAC unit correctly and keep it running well.

  • Review 54 (2022-10-17 - Rating: 5)

    Dial One Johnson is a fantastic company. We used them (Jonathan) about a year and a half ago to help us jet the lines- fantastic job! Just recently we have had to call for clogs in the line and James, Jacob, and Gabe all did a fantastic job. This company is very fair and honest. Paying for plumbing repair is not fun but at least this company provides a fair value for services provided, with top notch customer service.

  • Review 55 (2023-08-10 - Rating: 5)

    So appreciative to receive same-day service in the heat of the summer and at a reasonable cost! We’ve now had the same Dial One technician service our system twice (summer and winter), and he is fast yet thorough, reliable, and friendly!

  • Review 56 (2023-12-01 - Rating: 5)

    I appreciate the professionalism and courtesy Emmet presents every time he performs our system check up. Dial One’s customer service is exceptional!

  • Review 57 (2023-06-16 - Rating: 5)

    Big Dan did clean out of primary condensate drain on AC unit. Great guy, great service. Easy to work with and very professional. Takes all steps to respect home and homeowner. Would highly recommend Big Dan and Dial1 Johnson for any service needed.

  • Review 58 (2023-08-09 - Rating: 5)

    Joe O. was extremely professional and knowledgeable when fixing my Central Air unit over the weekend! My home was burning up and Joe politely explained that my capacitor (which is like a battery) went out on my unit and told me I would be up and running soon. Sure enough, he took care of business and gained a loyal customer in the process! Thank you Joe, if you are reading this :-)

  • Review 59 (2024-06-18 - Rating: 5)

    Quick response! Price very reasonable and technician was personal and informative!Thank you for quickly coming out and saving us from this Texas Heat!

  • Review 60 (2024-05-24 - Rating: 5)

    Mike snd Cody were very professional and cleaned up after their work was done. I highly recommend Dial One Plumbing.

  • Review 61 (2022-02-01 - Rating: 5)

    We were very happy with Dial One plumbing and with our technician, Michael Young! They were responsive and communicative in planning and Mike did a thorough job investigating the problem and fixing it quickly. He was also very informative about how we can avoid similar issues in the future. Definitely recommend this company!

  • Review 62 (2023-06-10 - Rating: 5)

    Excellent work as always. We have never been disappointed. My husband told me how much he loved “Dan the Dial One guy” immediately when I got home and any wife knows that doesn’t happen often 😂. These guys are the best. We’ll never use anyone else.

  • Review 63 (2023-09-28 - Rating: 5)

    Dial One has always been available when Ive needed them. I feel like the cost for my repair was reasonable. Joe was very professional and communicated clearly. Thanks.

  • Review 64 (2023-06-09 - Rating: 5)

    Very prompt and helpful. Great at explaining the problem together me. Was overcharged for a prior job, but they were able to rectify it after my husband called. Very willing to listen and understand the issue.

  • Review 65 (2024-07-05 - Rating: 5)

    Plumber arrived in a timely manner and got right to work. He knew what the problem was and completed the job quickly.

  • Review 66 (2024-04-18 - Rating: 5)

    I called for service. Dan and scott came out same day and let me know what was going in with my HVAC system. They were very knowledgable about everything. I enjoyed the experience

  • Review 67 (2020-09-15 - Rating: 5)

    James B. was the most personable and professional service technician I have ever had the pleasure to meet. He explained the repair, explained the situation that I had going on and was very neat. When the work was done he reviewed everything with me and assured me that I had nothing else to worry about. He was also very proud of the company that he worked for and displayed their values of honesty, integrity and dependability, reminding me to call if there was ever a problem. Initially I was not going to sign up for the Advantage Club however because of James service I decided to join. Thanks so much.

  • Review 68 (2022-03-14 - Rating: 5)

    I would definitely recommend this company to anyone who is in need of plumbing repairs. They were prompt in their responses to my many inquiries, and they completed the repair within only a few hours. They were professional, respectful, and very knowledgeable. The entire process, from scheduling the appointment to paying for the service upon completion, was seamless. All in all, one of the best companies I have ever dealt with.

  • Review 69 (2024-10-07 - Rating: 5)

    Great service!! Thank you for being on time and fixing the problems quickly!!

  • Review 70 (2024-03-27 - Rating: 5)

    Very professional and walked me through the process. Showed before pictures and cleaned up after themselves. I certainly would recommend them to family and friends. Very reasonable pricing as well.

  • Review 71 (2024-07-11 - Rating: 5)

    Fast response and our problem was fixed in quickly. Our technician was knowledgeable and handled it well.

  • Review 72 (2023-11-01 - Rating: 5)

    Dan, was very professional and knowledgeable in his craft. He was very friendly and answered my many questions about what he was doing. He recommended an air purifier system and installed it without hesitation. Dan was also knowledgeable of the system and the installation of new thermostats.. He appeared to be a man of character. Thank You for your service..

  • Review 73 (2022-02-17 - Rating: 5)

    Its very difficult to find someone you can trust in this business. But I have definitely found that in Daniel and the team at Dial One.He focused on the problem and didnt try to oversell any unneeded repairs. He was responsive even after hours and took pictures of what he was working on to help me understand the issue.Great service and a great company. Highly recommended!

  • Review 74 (2022-02-01 - Rating: 5)

    Daniel did an awesome job explaining to me what the issues were with my heating unit and what needed to be done to getting it back to running properly. This is my second time using them (The first time it was with a plumbing problem), and I feel comfortable enough using them whenever needed. Great company, great employees and great services.

  • Review 75 (2018-05-25 - Rating: 5)

    My fiance and I have had 2 very pleasant and easy experiences with Brian H. at Dial One. We decided to replace our old water heater back in February to avoid any future issues that it was probably bound to have and Brian was super knowledgeable, quick, professional, and easy going all at the same time. Today we actually had a small plumbing issue and he happened to be the one to come right out and he fixed everything up quick for us. Also, every one of the ladies Ive spoken to at the Dial One office is great as well. They are also super knowledgeable, friendly, and on top of things. So far, Dial one will definitely continue to be our go-to for these types of issues that we may not be able to handle ourselves.

  • Review 76 (2024-12-30 - Rating: 5)

    Thank you Dan R for such an amazing job.

  • Review 77 (2024-01-05 - Rating: 5)

    James was professional, friendly and efficient. I have used this company exclusively for 9 years. I wont use anyone else. They are fabulous!

  • Review 78 (2023-07-03 - Rating: 5)

    Joe was very professional and explained everything to me in terms that I could understand. Completed the service with no complications. Make sure the unit was working properly before leaving was very friendly and easy to communicate with.

  • Review 79 (2023-06-23 - Rating: 5)

    They are fast, friendly and explain the repairs needed without high pressure sales feeling. Big Dan was great!! He came in checked everything fixed it all with a smile. Highly recommend.

  • Review 80 (2024-10-22 - Rating: 5)

    Joseph arrived and checked the leak under the kitchen sink. Found that the faucet needed to be replaced due to the service line. Will go to Home Depot and buy replacement faucet and will call to have Joseph come back and install the replacement faucet and fixtures. Great service and would definitely recommend Dial One Johnson for your plumbing needs.

  • Review 81 (2024-10-11 - Rating: 5)

    Emmett from Dial One Johnson was fantastic! He was knowledgeable, thorough, and professional during my heating tune-up. He has always explained everything clearly and made sure my system was running efficiently. I highly recommend him and Dial One for any future services!

  • Review 82 (2022-02-10 - Rating: 5)

    Dial One is the BEST plumbing company out there. Im a 20+ year homeowner and has seen my share of plumbing needs. Ive tried a few in my area but once I experienced Dial One Johnson there was no need to try another company! James B. is a knowledgeable, professional, and friendly plumber. He and the Dial One team provides top notch customer service along with high quality, affordable work. THANK YOU Dial One!!

  • Review 83 (2022-09-29 - Rating: 5)

    Daniel was very friendly, respectful and professional. Service was completely in a timely manner and evaluation and recommendations were clearly explained, with no pressure. Dial One is a great company that values their customers and provides quality service with integrity.

  • Review 84 (2024-02-28 - Rating: 5)

    Dan is a very good man well knowledge and understanding of the most critical customer needs. He was very polite and respectful of his service

  • Review 85 (2023-04-27 - Rating: 5)

    They check my house a couple of times a year to see if everything is working fine. Met Danny today. So impressed with his working knowledge! He is friendly, professional, and I believe he genuinely cares about the customer. Thank you for going above and beyond.

  • Review 86 (2019-04-19 - Rating: 5)

    So Impressed with the service!James B was prompt and on time. He explained every step of what to expect today. He walked us inside and outside of the house. Once he completed his assessment, we went through all of his findings. He discussed all pricing options prior to starting any repairs. He was professional, friendly and very knowledgeable about his trade. I was blown away how easy it was to make the minor repairs. The entire appointment lasted an hour. I highly reccomend the company and James B. Thanks for amazing service!

  • Review 87 (2022-10-09 - Rating: 5)

    My tankless water heater was having problems, I called around 11am and the phone was answered promptly, the lady I spoke with was very kind and helpful, she was able to get someone out within an hour even though they gave me a few hour window.The plumber that showed up was very knowledgeable, found the issue right away which was a problem with the igniter, he cleaned it off and that solved it. The guy was very nice and above all they didn’t charge me some BS charges. I recommend 1000%.Don’t go with anyone else!

  • Review 88 (2022-03-24 - Rating: 5)

    Dial One has always been amazing. Andy answers our questions and requests promptly and professionally. And our most recent visit from James, to repair a water line for our fridge. Words cannot express the professionalism and patience he had dealing with the chaos of our home today. He truly went above and beyond and we will be forever grateful for his help today. Thank you for all that you do.

  • Review 89 (2021-12-07 - Rating: 5)

    James from Dial One was at my house early the morning after I called. He quickly diagnosed the problem and provided a flat-rate repair cost if I decided to do the work. There is a service charge for them to come out, but if you hire them at the decided flat-rate the service charge gets waived. He fixed the problem within an hour and took care of a couple extra things like insulation and vacuum breakers on both the front and backyard faucets, even though the back one was the only one leaking. He was friendly and easy to work with. The person at the office when I called to set it up was also very helpful and friendly. I will call them next time I need plumbing done.Update 12/7/21 I called Dial One again when my heater went out. I ended up needing a whole new HVAC system. It was installed yesterday and I love it! Daniel and the crew are friendly and professional. I will call again when I need them!

  • Review 90 (2022-09-20 - Rating: 5)

    Updated review to add another experience: Joseph & partner came out to fix a toilet, they were fast, efficient, had great attitudes and we actually laughed a lot. This is definitely my go to company.James and the other plumber that came out (cant remember his name) tried very hard to find the source of a random smell that we keep getting. They really went above and beyond checking EVERYTHING inside and out of the house. While we cant find the source of the smell, these guys couldnt have done anything more. They were so helpful in explaining the things they were checking and ruling out. So nice and polite. I would 100% use them again. Highly recommend.

  • Review 91 (2021-11-24 - Rating: 5)

    Brian did an amazing job of explaining all options and procedures with me and putting things in layman’s terms. I’m so happy to get the leak resolved!!! This is my second job they resolved for me and I have the utmost confidence in the quality of his work. I very highly recommend Brian and Dial One Plumbing!!

  • Review 92 (2023-06-23 - Rating: 5)

    Emmett was responsive, professional and kind! Dial One got out here quickly and fixed our AC. Emmett showed us what he was doing and what to look for if anything seems amiss. Highly recommend this company!

  • Review 93 (2024-05-13 - Rating: 5)

    Curly got right to it and not only solved our plumbing problem...he increased our water pressure in the shower & improved the water temperature! Thank you Dial 1 Plumbing!

  • Review 94 (2022-02-03 - Rating: 5)

    James Bielamowicz was kind, friendly, and knowledgeable! He explained every step he was taking, and gave easy-to-understand explanations. He let me look at the camera and even take my own pictures for my records to provide my insurance company. He came out in an ice storm and never complained! Great service!

  • Review 95 (2022-05-19 - Rating: 5)

    Joseph was very professional, informative and overall did a quality job. He also was helpful, very patient in listening and answering all our questions. It was a pleasure meeting him. We recommend and will use this company again.

  • Review 96 (2020-09-17 - Rating: 5)

    From the first phone call I made to One Dial Johnson to schedule services at our physician’s office, to meeting Bryan and Cody, I was thrilled with this company’s customer-centric service! Bryan and Cody arrived on time as promised, quickly assessed the toilet and hot water heater problems, shared the repair and replacement options, repaired the toilet, upgraded and replaced the water heater the same day! These gentlemen exceeded our expectations with their service in several ways, which included to remove the standing water that flooded the area, which we didn’t expect, reviewed and explained all the replacement services when completed and asked if we had questions or concerns. They were sensitive to our work environment to not disrupt our patients’ visit needs. We highly recommend Bryan and this company and have included them on our preferred vendor list! Thank you!!

  • Review 97 (2022-09-23 - Rating: 5)

    Brian came out in the time frame I had requested, he listened to my problem and explained everything he was doing thru the whole process. Brian worked to locate a leak in my yard and repaired it. Very happy with the service provided from my initial phone scheduling the service all the way to completion.

  • Review 98 (2018-03-30 - Rating: 5)

    Just call! Dial One made my nightmare of a situation so much easier to deal with. From the initial phone call until the service was complete an absolute pleasure. Andy in the office is so sweet and seemed genuinely concerned about what was going on in my home. She kept me informed, she let me know who to expect and when they would arrive. Daniel is great, he very attentive and he listened to my panic rambling and zeroed in on exactly what we needed, and he made it clear on how they separate themselves from others in the business. Johnathan & Dan came out and I couldnt have been happier with their work and service. They were respectful of my home, very polite and funny might I add. The thing that I appreciated the most was their knowledge, Johnathan is such a wiz, and great at explaining what is going on, your options for repairing it and even things to look out for in general. I learned a lot about the plumbing in my home, which makes me feel great as a first time homeowner going forward. I absolutely love their integration of technology with their tablets which clearly layout all of your options and the cost. He didnt just throw out random figures, he showed me exactly what I was paying for and all of my options, which I greatly appreciated since we were on a budget. My husband and I were both stressed dealing with our home partially flooding, and by the time Dial One left our home we were smiling and so much more at ease. Thank you for your amazing service. I hope I wont be needing any plumbing services anytime soon but if I do, you will be my first call, and if anyone else ask all I have to say is Call Dial One!

  • Review 99 (2023-05-19 - Rating: 5)

    Big Dan was great! Explained what needed to be done. Finished promptly and I was beyond pleased. I hope to have him do any future repairs. What a good person.

  • Review 100 (2022-07-01 - Rating: 5)

    James and his intern where very professional and respectful and courteous and understanding and all around great guys. Very knowledgeable and showed up the same day I need to work done and got it done very grateful for the company being available today. I will be calling them back for tankless water heater install and future repairs.My wife and I and our seven kids now have water.

  • Review 101 (2017-07-28 - Rating: 5)

    Jonathan was great! Thorough and meticulous inspection of the AC in our little 1936 home, and no pressure to sell more services - just honest evaluations and options to repair/replace/leave alone. He is knowledgeable, polite, and a great representative for a company we already respected for plumbing services. When our AC unit finally dies (although we are SO grateful for the life support Jonathan provided), we will definitely call you guys first!I also appreciated the office staff calling offering an earlier appointment time because of scheduling yesterday. Although I couldnt make that work for my schedule, it was refreshing to be contacted with that option.

  • Review 102 (2021-12-16 - Rating: 5)

    I was so unhappy with my old plumbing company and dreaded trying to find a new one. I am thrilled to have found Dial One. They made the odious experience absolutely pleasant.James was excellent in every way. On time, friendly, professional, and ready to answer any of my uneducated questions. I was very comfortable having him in my home.Andy was perfect as my telephone contact and she, too, was attentive and professional and pleasant.I would highly recommend this company to anyone.

  • Review 103 (2017-07-12 - Rating: 5)

    I am very pleased with the work James did for us today. He quickly identified the problem and fixed it. James has also worked at my Mothers house and was very respectful to her which I appreciated along with doing an excellent job.I highly recommend this company and will definitely use them again if we are ever in need of a plumber.

  • Review 104 (2023-04-18 - Rating: 5)

    Each time Dial One Johnson Plumbing performs a repair the work is completed in a timely, thorough and professional manner. James and Mike got right on the toilet replacement and removed the boxes and debris thoroughly. We are extremely pleased and will continue to call this outstanding company for all our plumbing needs.

  • Review 105 (2024-01-19 - Rating: 5)

    Jose R was as with all of Dial One employees very professional and friendly . He was here to do the routine inspection on my Heating unit , very thorough and explained it all. He took the time to explain what all was involved in the inspection, as well as a recomendation to possibly better the effectiveness of my unit .

  • Review 106 (2024-02-18 - Rating: 5)

    Cody did an excellent job in getting the pipe unclogged behind the washer. I would definitely recommend this company if youre having plumbing, heating, or A/C problems.

  • Review 107 (2023-06-27 - Rating: 5)

    The HVAC Serviceman showed up early, too! And he explained his part of the long-term service agreement, and installed a new filter and checked the attic gas air/heater system for us. We will see him or another in 6 months, and then he will again check over our system, unless we need the attention of one of these Service Techs before then. Very happy with their courtesy, attitude towards helping us old folks, and quality of their work. ADDED REVIEW ONE YEAR LATER: They send a competent, polite service tech to check and service our Air Conditioner inside and outside units, every 6 months. They bring new Air Filters as part of the service and do a good check all over the attic for any appropriate problems. We will keep using their service as long as I am still around. Very pleased.

  • Review 108 (2024-04-04 - Rating: 5)

    Dial One Johnson checks our heating/AC system twice a year. Jose R. performed the work today, changed the filters in one system and did an overall inspection of our systems. Jose was very helpful and showed me some things I did not know how to set on one of our newer systems. He also made very helpful suggestions for maintenance that could be done and immediately sent estimates for the suggested work. I highly recommended Jose and Dial One Johnson.

  • Review 109 (2024-10-31 - Rating: 5)

    I just wanna say Ashton and James were very professional, and knowledgeable. Thank you for taking the time to explain everything to me.

  • Review 110 (2020-08-29 - Rating: 5)

    Of course my equipment goes bad on the weekend, but thats a review for another company. THIS review is to brag on Dial One Johnson and their tech, Daniel. I called their after hours service who forwarded my info to Daniel. He called me back within 5 minutes. I described the problem over the phone and I believe he was able to diagnose the problem just based on my description. He gave me a rough cost estimate over the phone and headed my way. I think it took about 15 minutes for him to get here and after probably about 20 minutes of work I was back in business. Just in time too since the weather app on my phone sent an excessive heat advisory earlier in the day. I plan on remaining a customer of this great company and their great employees. Thank you!!

  • Review 111 (2018-07-31 - Rating: 5)

    Brian arrived a little earlier than expected which is great considering we had no water. He quickly diagnosed the problem and had it fixed in under 2 hours. He was also very informative, answering all my questions, and showing me what was wrong and how to fix it. Very satisfied and would definitely use them again.

  • Review 112 (2022-04-12 - Rating: 5)

    My water heater busted early in the morning I called up Dial 1 and they had a guy out in a couple of hours. I needed a new one so they got me a quote and installed it the same day my tech was Joseph and he did an awesome job. Very professional and knew what he was doing only took a few hours and I got hot water again.

  • Review 113 (2022-11-01 - Rating: 5)

    Every technician that Dial One has sent to our home has been beyond respectful, patient and willing to explain things in a way the layman can understand. The technicians are always honest about the work that should be done and never try to upsell. Also, the maintenance plan is well worth the annual fee!

  • Review 114 (2021-07-14 - Rating: 5)

    I am a repeat customer because Dial One Johnson Plumbing does a great job. Our plumber was knowledgeable, professional, courteous, and thorough. He went above and beyond to ensure that we would not have future leaks or difficulties even if the new device fails similarly to the old one. He also worked directly with the manufacturer and helped us get warranty coverage to replace the old unit. I highly recommend Dial One Johnson Plumbing!

  • Review 115 (2018-06-01 - Rating: 5)

    This was the 1st time I used your company & I was very pleased. The servicman sent to repair my plumbing problem was excellent. My house was about an hour away from his prior appointment & it was late (on overtime) & he did not mind at all. He was great, quick & very pleasant while working. Would definitely call for your service again!! Thank you!

  • Review 116 (2022-04-27 - Rating: 5)

    Joseph came out and did an excellent job repairing my leaky outdoor faucet. He was very professional and explained everything thoroughly. Based on my experience with him and the young lady who dispatched him to my home, (Andi, I think), I will certainly call DialOne next time Im in need of plumbing services.Kerlin just came out and fixed my other faucet. Excellent service and he finished in no time at all. Thank you!

  • Review 117 (2022-03-22 - Rating: 5)

    Joseph took terrific care of us. He was friendly, professional and was done with his work quickly. I would definitely recommend him and Dial One to anyone in need of fast, professional plumbing work.

  • Review 118 (2017-06-13 - Rating: 5)

    This company is very good and I would recommend them to anyone. The tech that came in was very knowledgeable and was able to knock the job out in no time. They called multiple times before the appointment and called when the tech is on the way. Tech was very kind and courteous. If you need quality work done from people that care. Then choose Dial One.

  • Review 119 (2022-02-18 - Rating: 5)

    I contacted several plumbers who told me that they couldnt assist me until next week, weather permitted. I found dial one johnson on Google who sent Joseph Silva to my address within hours. Joseph was very professional and fixed my faucet in minutes. The price was right as well. I definitely recommend this company and will use them again.

  • Review 120 (2020-10-06 - Rating: 5)

    I had used Dial-One Johnson for the first time around June of 2019 and was extremely pleased with their service technician James B. He was amazing in fixing our hot water heater issue. I had told him about another MAJOR issue I was not prepared financially to tackle at the moment. A pipe in the upstairs restroom had leaked on the ceiling of my downstairs master bath. I stopped all use to that upstairs bathroom completely. After it being down for over a year, we decided to get the issue evaluated and fixed. I reached back out to Dial-One Johnson and requested for James to come back out. James came and traced the problem of our leak. He also coordinated the work of the subcontractor to patch the hole in my ceiling and replace the subfloor underneath my the upstairs toilet, as well as, replaced the linoleum floor with an all inclusive price for it all. James B is professional, knowledgeable, friendly, and a subject matter expert in his field. I am pleased with the workmanship of Dial-One Johnson and their partner in making this experience painless. Thank you for providing qualified people who truly care about the customers needs.

  • Review 121 (2024-07-06 - Rating: 5)

    Excellent service, polite, respectful, and very talented. I highly recommend them.

  • Review 122 (2024-03-28 - Rating: 5)

    The technician was very knowledgeable and professional. Everything was explained well and understandable to me as a user/consumer. Thanks again.

  • Review 123 (2022-01-14 - Rating: 5)

    We have used Dial one for several years. They are always professional and provide excellent service.. Mike replaced two toilets. The best part is he hauled the old toilets and the boxes. Always a pleasure to do business with this company.

  • Review 124 (2019-06-28 - Rating: 5)

    Professional, informative, polite and respectful to client and home. From slipping on booties prior to entry to clean-up detail, James & his associate scored highly. Fees seem a tad high but I believe in and trust I got what I paid for. James went the extra mile and I am confident if I have any issues, James at Dial One will stand behind their work. Prior to leaving, he asked if I understood, was satisfied with or had any questions re my repair work. I will definitely use Dial One should I have more plumbing issues.

  • Review 125 (2019-10-28 - Rating: 5)

    The technicians were very friendly and knew what they were doing. Had to go to Dallas for a part and returned in a timely manner. Everyone from the office where I made my appointment, the general manager and technicians were professional and went out of their way to make sure my experience with them was a good one. I would highly recommend them for any plumbing and heating and air concerns.

  • Review 126 (2021-12-01 - Rating: 5)

    We were given professional, friendly and overall A+ service from the first second the dispatch agent answered our distress call , to the completion of our installed toilet and pipe repair done by a Michael Young. Would recommend this company hundred times over to anyone wanting exceptional workmanship and fair pricing. In addition the worksite was cleaned with all materials removed and hauled away. This is why Dial One is a step above all others.

  • Review 127 (2017-09-18 - Rating: 5)

    Brian did a great job fixing up our gas leak. He was on time, professional and gave us an honest opinion of our situation. I highly recommend him and this company! They made me and my family feel at ease when we were in a high stress situation! Very grateful for their service. I wish more companies were like this. They really care about people. Thank you, Brian!

  • Review 128 (2018-05-10 - Rating: 5)

    We had James come out to our office for an emergency. He did an excellent job. He told us the what, when, why, and how much it would cost. He knows his craft and very professional I would recommend this company to anyone who has plumbing problems. Thanks again for a great job.

  • Review 129 (2021-11-05 - Rating: 5)

    The office staff is friendly and professional. I appreciated the staff texting me the photo of the plumber, Jonathan, with the message he was on the way to our home. Jonathan is very professional and keeps the customer informed of the diagnosis throughout the process. Highly recommend Dial One Plumbing!

  • Review 130 (2024-04-03 - Rating: 5)

    Great service! Joe got my AC checked out and ready for a hot Texas summer!!I highly recommend Dial One Johnson!!

  • Review 131 (2020-01-29 - Rating: 5)

    Great job! Cant enough thanks for getting out here same day and beating the competitors prices! Definitely will recommend. James was a Godsend. Timely and above all else and actual professional with integrity. Very hard to come by that type of service these days. Kudos my brother!

  • Review 132 (2019-12-16 - Rating: 5)

    I have nothing but good things to say about Dial One--both plumbing and Air Conditioning/Heating. Daniel and Jonathan are both great. Knowledgeable and professional.Update as of December 2019: We always dreaded having to call a plumber! Never knew if they actually told us the truth or knew what they were doing. Now we dont have to worry about that when something breaks. They are always friendly, very helpful, and competent. James just came out and fixed a leak. He was great! Although no one wants to have a plumbing problem, Dial One makes it a pleasant experience. Thanks!

  • Review 133 (2019-01-19 - Rating: 5)

    This is the second time I have used Dial One . I highly recommend this company to anyone that wants excellent, HONEST service . James was our technician and he was very honest and respectful of our wallet when helping us find the leak we had and the options to repair it . My husband is an eternal do-it-yourselfer, so when we had to relent and call someone for a leak repair he is always skeptical of what BS a company may or may not be feeding us. None of that with Dial One Plumbing. I can’t use the word honest enough !! We received excellent service and will definitely use this company again .

  • Review 134 (2024-03-28 - Rating: 5)

    I am very happy with the service, quality and professionalism shown by all the employees at Dial 1, especially my service guy Joe. Thank you.

  • Review 135 (2024-03-22 - Rating: 5)

    Love Kerlin. He solved everything and was kind and friendly. 100% recommend Dial one plumbing, cooling and heating.

  • Review 136 (2021-09-28 - Rating: 5)

    I wanted to share that you have a true professional and a fine young gentleman in James Watson. He has performed services at our home on two separate occasions. Sink, shower and toilet repair on first visit and a garbage disposal installation on second trip. We found him to be fair, informative and efficient. It’s great to know that good people you can trust, like James, are there when you need them.

  • Review 137 (2018-11-09 - Rating: 5)

    Had a circumstance where the city installed new meters and as a result I had a leak in the meter box where the check valve and main line run about 3 inches from the meter. City was not taking any responsibility and I was in a bind because cold weather was predicted the next few days. Called Dail One and was greeted by Andy. She was professional and polite. They initially did not have anyone available until the next day. Thought I was going to have to cancel plans, however; later in the day (Friday) they called as they had an opening. Tech was already in route. I was an hour away tied in at the office. Tech called me upon arrival and gave be best case and worst case. He was pleasant and informative and covered all the basis. In under an hour he had us all fixed up at a reasonable cost. Would absolutely use again.

  • Review 138 (2019-06-27 - Rating: 5)

    James arrived to my house in a very timely manner and he was very friendly and professional. James also explained everything to me and how much the cost would be before unclogging my bathroom sink. The customer service representative called me a couple of times to let me know when representative from Dial One would be on their way and she was very friendly and professional as well. Thank you Dial One.

  • Review 139 (2023-07-20 - Rating: 5)

    Jose came to my rescue after business hours. It was so hot until I felt ill. He was very friendly and efficient. Had me up and running in no time. Thanks Jose!

  • Review 140 (2023-12-08 - Rating: 5)

    We have used Dial One Johnson several time for projects since purchasing our home in May. They are always prompt, professional and friendly. Wouldnt use anyone else

  • Review 141 (2024-01-15 - Rating: 5)

    Although roads were bad , service tech Johnathon was punctual and very knowledgeable and helpful , added before and after photos, very quick as well and made sure there wasn’t any leaks before he left , very professional

  • Review 142 (2022-03-31 - Rating: 5)

    James bielamowicz is the technician that took care of my problem today 2/7/2022.Very professional, on time ,very thorough and went above and beyond to take care of the problem. I have been using dial one Johnson Plumbing Heating and A/C company for over 4 years now. On my personal property and rent homes . I have never had any problems with any of the technicians they send out. Like the fact that they send you a text to let you know the technician who is coming to perform the service and a email with pictures and your invoice for records. I would recommend this company to anyone that has a plumbing or a/c need. Not the cheapest and definitely not the most expensive but for the price and the services they perform you are getting the Peace of Mind that the job is done right!!! The people that answer the phones do a great job of asking the right questions to make sure the technicians are prepared for any problem you have.

  • Review 143 (2019-07-04 - Rating: 5)

    Dial One responded quickly when I called. My plumber, James was professional and personable. He replaced my water heater and brought things up to code. Looks good and tidy. It was not cheap for sure, but I think I got good value for my money.

  • Review 144 (2022-03-09 - Rating: 5)

    Their tech, Emmitt, was polite and courteous but more importantly he - took the time to explain things; he didnt make me feel like he was talking down to me; he did everything with an easy attitude (including things like having to dig out the hose connection in front); he didnt make me feel pressured to have some things done immediately, but took the time to explain what needed to be done and why. He was very thorough, here for a few hours and still answered more questions before leaving.When their service tech arrived our dog went running out to greet him and... he smiled, her tail wagged, bonus points awarded!

  • Review 145 (2019-10-16 - Rating: 5)

    James B. was one of the most friendlies person and very well intelligent, hard worker, knowledgeable and very thorough in explaining in detail of the job that he was sent to do. We had a water line that was leaking for a long time. He dug down passed the line replaced the waterline, sealed it, covered it up and checked the lines for air and finished the job in a couple of hours. Fantastic job, well done. We would recommend James on any job that one would need. Thanks to Dial One Johnson for hiring this man. We also recommend Dial One Johnson to anyone who needs any type of plumbing. If you had more than 5 stars, we would give it to him. May GOD BLESS him and your Company. Thanks again!!

  • Review 146 (2018-07-28 - Rating: 5)

    Brian with Dial One has taken care of us each time he’s visited. He does an incredible job of really explaining the issue and his approach to fixing the problem and even puts up with my questions. Dial One feels like a premium plumbing service that might not be the cheapest, but with knowledge and customer service, easily holds the most value. We will continue to use and refer.Update : WE CONTINUE to use Dial One and request Brian each time. Weve had various issues over the last few years (all unrelated) and he assesses, explains, and fixes everything perfectly. We continue to tell others about the great work they do.

  • Review 147 (2024-12-11 - Rating: 5)

    Punctual, reliable service. Thanks again!

  • Review 148 (2022-06-10 - Rating: 5)

    Dial One has been my go-to plumbing service for the past several years. They have been consistently on time, always get the job done, and the costs have been reasonable. Projects have including drain cleaning, replacing a toilet waste pipe, shower repairs, and replacing some cast iron pipes under my house. Customer service has always been top notch. I pay $12 a month to be an advantage member, which buys me priority scheduling for service calls, and that money comes back to me in service discounts. Theyve also given me some helpful advice on a future bathroom remodel.

  • Review 149 (2023-10-25 - Rating: 5)

    Dan serviced my heater. He provided valuable information regarding this and completed the work quickly and thoroughly. Very knowledgeable, personable and professional. I always enjoy our conversations about the Raiders.Teiyanna N. was very professional and courteous in scheduling Dans arrival.

  • Review 150 (2019-05-07 - Rating: 5)

    James B. with Dial One Johnson did a great job with fixing our issue. He was thorough in explaining what needed to be done and also recommended the correct type of toilet we should look for when we decide to replace our old one. Will definitely call them again.

  • Review 151 (2024-06-20 - Rating: 5)

    Called for an estimate. The gentleman was very professional and knowledgeable. I will call them again.

  • Review 152 (2014-10-23 - Rating: 5)

    James recently repaired my kitchen drain. He was very courteous and efficient. He explained everything in detail before he did the work. He unclogged my drain in a very timely manner. I was very satisfied with his service and would recommend him. He had a very professional attitude and was very informative.

  • Review 153 (2022-09-08 - Rating: 5)

    Brian was very kind, thoughtful and professional. He guided me thru the process and made me feel very comfortable. He showed up on time and completed the repairs quickly.

  • Review 154 (2022-11-10 - Rating: 5)

    Daniel and entire crew were courteous. They made every effort to keep me informed of issues as they arose and worked diligently to install my new system. I am very pleased with the entire process.

  • Review 155 (2024-09-27 - Rating: 5)

    Always on time. Pleasant and clean. They know what they are doing. I was consulted on options, with time and pricing. No surprises. My service technician always has a smile and when asked questions quickly gets an answer. I actually enjoy the visit as I learn how to better care for my home.

  • Review 156 (2020-02-04 - Rating: 5)

    I really appreciated the professional way my plumbing problems were addressed. There was a friendly, courteous, and highly capable contact every step of the way. This level of home service is much needed today and I am glad to highly recommend Dial One for any plumbing needs you might have in the future.R. L. Bonner

  • Review 157 (2020-10-28 - Rating: 5)

    Johnathan and Cody did a great job with finding and repairing my under slab water leak. I called Dail One Johnson early Monday morning and Johnathan was here in less than 1 hour. He went over everything in detail of all my options. I feel the price was very fair. I will use them again. Thanks again for your great service and professional workKent Veatch

  • Review 158 (2019-10-03 - Rating: 5)

    Don was absolutely wonderful. He was courteous, very knowledgeable and kept us up to date as to what was going on with the repairs. He showed us pictures of what needed to be repaired and explained everything to us in an easy way to understand. Don was careful and left everything in good order. We will definitely recommend your company and Don to our friends. Thank you for a job well done.Curley and Jonathan provided the same excellent service as reported above in Dons evaluation. They were both very knowledgeable and kept us up to date as to what was going on with their inspections. They both were careful and left everything in good order. Curley gave us a lot of information about our water heater and some options we might think about in the future. We will definitely recommend your company and Curley and Don to our friends. Thank you for another job well done.

  • Review 159 (2023-10-05 - Rating: 5)

    This was my first experience with cleanouts. It was hidden and Kirlin found it very quickly. He was so efficient and kind and explained everything to me. It was a very interesting experience. Kirlin is outstanding! Thank you so much.

  • Review 160 (2024-03-26 - Rating: 5)

    Very polite and nice service techs. Joe and Eli were on time and got the job finished. Thank you Dial One plumbing.

  • Review 161 (2023-11-14 - Rating: 5)

    Mr Jo was very professional and attentive to questions we had about the process of repair of our A/C. He also displayed patience when working with us. Mary C.

  • Review 162 (2021-11-17 - Rating: 5)

    I have had a leak in front of my house for months and couldnt find it. I called Dial One Johnson and James Watson came out. He was able to find my problem. The scheduling was done quickly and all of the workers were very prompt. I am very pleased. James is great!

  • Review 163 (2019-06-20 - Rating: 5)

    Outstanding and efficient service. Technician Don (should be called Dr. Don) clearly explained everything in his diagnosis and how he planned to take care of it. While I watched, he performed super heart surgery, saw through his camera the cause of the clog and remedied the situation. Other companies put me off for days or wouldnt come because I was the house-sitter instead of the home owner. I highly recommend Dial One Johnson!

  • Review 164 (2020-08-06 - Rating: 5)

    We were very pleased with the service we received from start to finish. The two plumbers that came out were prompt and got the job done. I will be recommending to others and will use them again in the future. You will not go wrong using Dial One Johnson Plumbing!!!!!

  • Review 165 (2018-05-25 - Rating: 5)

    Daniel, the service technician, was very knowledgeable and courteous. He explained the problem to me and let me know the cost of repairs in advance to doing the work. Im very satisfied with the service he performed.This was the 2nd hvac service Ive received from Dial One Johnson and Im totally happy with this company. They provide quality service.

  • Review 166 (2019-03-29 - Rating: 5)

    The plumbers were courteous and explained everything that needed to take place. They did a wonderful job and I now have a sink thats draining and not backing up. I would recommend Dial One to my family and friends. Im truly thankful.

  • Review 167 (2022-04-08 - Rating: 5)

    All around excellent experience. This company has a great track record of hiring quality people, who interact in a positive manner at all times. I highly recommend Dial ONE Johnson for all of your mechanical and plumbing needs.

  • Review 168 (2021-11-29 - Rating: 5)

    Their service tech Brian is the best and knowledgeable. Ive used them now twice in 6 months for different issues on my new to me old house. Office staff is friendly as well. I will always use them. And they have coupons on their website

  • Review 169 (2017-11-19 - Rating: 5)

    James is very professional. He installed a gas shutoff valve for me. When my stove was delivered, the installers said I would have about 4 inch gap from the wall. I called Dial One again and James came out. He reconfigured the fixture and dropped the gap to a out 1inc from the wall. No extra cost and once a speedy work. I will definitely recommend Dial One to anyone looking for a professional, quick, and reliable service.

  • Review 170 (2023-06-21 - Rating: 5)

    I continue to be very pleased with the great job that Emmet provides. He is always courteous and professional. I also would like to commend Tiyanna for her professionalism and courteous nature. She is a pleasure to speak to.

  • Review 171 (2023-08-26 - Rating: 5)

    They installed an air scrubber 3 weeks before and I had a question as to whether it was still working so they came out and checked it and it was still working they had suggestions on how often to let the fan run to maximize the effectiveness of the air scrubber I was very satisfied with the service

  • Review 172 (2024-01-10 - Rating: 5)

    Very pleased with the excellent service I have always received from Dial One Technicians for the past 5+ years. Althoughit was the end of the day, Emmett and Dan services were efficient and courteous!

  • Review 173 (2020-01-03 - Rating: 5)

    Daniel as well as the installers were very helpful and knowledgeable ,and guided me through the whole process of having my heating and air units overhauled and replaced. All my concerns and questions was addresses in a polite and professional manner. I will have no problem recommending dial one to anyone that may need this type of service.

  • Review 174 (2021-11-25 - Rating: 5)

    Cannot recommend Michael from Dial ONE enough... we recently turned a house in East Dallas into an airbnb for short term rentals. Our very firsts guest checked in the night before Thanksgiving and unfortunately discovered that the hot water was not working. In panic I called multiple 24hour plumbers trying to find one available to come out on a Holiday. Two plumbers agreed to come the following morning and I was going to use whoever showed up first. The other company showed up before this one and told us the pilot light wouldnt stay on and that the repair would be more costly than to replace it. They then charged us a service fee without the heater being fixed and told us they could replace it the following day for $1800. Before I had a chance to cancel the Dail One Johnson, Michael from Dial One Johnson showed up about 20 minutes later. He re-lit the pilot light and told us they definitely did NOT recommend replacing the tank. Michael even went the extra mile to stay at the property 30 minutes after to confirm the light would not go out. Michael was courteous, professional and actually got the hot water BACK ON instead of trying to sell us something we didnt need. HIGHLY RECOMMEND!!!!

  • Review 175 (2019-04-12 - Rating: 5)

    The work Dial One Johnson Plumbing did for me was to replace a slowly leaking water heater. I contacted Dial One through a contractor searching kind of service at 7 am on a Thursday. By 9:30 am I had received a phone call and before that, an email asking about setting up a time for them to check out the situation and give an estimate. They let me know up front there would be a call charge, and I was okay with that. Thursday afternoon an actual plumber, Don (not someone just doing estimates), came out and we discussed the whole job, and the quote was given, along with some options.I found Don very clear and up front, friendly and informative, but never pushy. I had a level of confidence talking through the job with him that I rarely feel with contractors. Knowing Don would actually do the work increased my confidence.I was getting other estimates, so I said I would need 1 day to decide. We agreed a time he would call me back on Friday. The quote was a little higher than a generic industry average, but not much higher. Price was a consideration, but not my only consideration.Right on time (and not any earlier), Don called Friday afternoon. I had decided to go with Dial One, so we scheduled the work for Monday afternoon. (It was a slow leak.)Dial One kept me posted on Dons arrival time within the window we had agreed. Don was on time, with everything needed in hand. My washer and dryer block access to the closet where the water heater resides. So Don and I moved them--Don had offered to get someone else to come, in case I wasnt physically able.Don did the work with a very minimum of disruption to the household, cleaned up the space, and we moved the w&d back into place and he reconnected them.The next day Don returned to put in grout around the new overflow outlet pipe he also had to install. He did a very tidy job of that, too.After Don completed the work on Monday, I havent thought about it--I have hot water and everything works. That is the best kind of confidence to have in a job well done--I dont have to think about it anymore.I will call Dial One Johnson Plumbing again for my next plumbing need. I hope it is Don that they dispatch to do the work.

  • Review 176 (2021-08-03 - Rating: 4)

    The service was performed by Daniel. He explained what was completed and why the system failed. In a word, Daniel was awesome. He should be considered a very valuable employee. I am very satisfied with the service and will use Dial One in the future.

  • Review 177 (2022-09-06 - Rating: 5)

    Once again, like every other time your company and employees exceeded all expectations. From D.A.D, your subs and the clean up tech aka Comfort Specialist Mr. Urbenia the whole process was seamless. Much thanks and appreciation on a job well done.

  • Review 178 (2019-03-27 - Rating: 5)

    We had a clogged sewer line and called in for help from Dial One Johnson Plumbing and they were able to get a service man out within an hour. The line was cleared and a complementary camera inspection of the line determined that there was no issue with the line. The problem was that some non degradable material had been flushed into the line.Kerlin, the service man was fast, efficient and professional. It was great service!

  • Review 179 (2019-09-24 - Rating: 5)

    A few years ago, I had a stopped bathroom sink, and they fixed it in like 20 minutes or less with an electric snake thing, and charged over $300.However, I forgot about all of this and called them up again recently and they were fabulous. Got out here right away and thought they fixed the problem. The problem ended up not being fixed and required a lot more work, and the two men out here that second time were so polite, professional, and went out of their way to explain everything about the problem, and got it all fixed up without further charges. The two nicest servicemen Ive ever encountered!

  • Review 180 (2018-07-23 - Rating: 5)

    Hands down the nicest person I have ever encountered when needing a service for anything done at our house. I was having a horrible night our AC went out at 10pm on a Sunday night I called about 10 different places who couldn’t help me or could but it would be a few days from now, I started panicking my husband is sick and I was trying to take care of him and figure out how to get the ac problem taken care of quickly! Daniel called me within a minute or 2 of calling their answering service he was so kind, professional and he really made me laugh. I was having a rough night and I feel like I was laughing the whole time I talked to him! This made a very unpleasant situation turn into a positive one. I cannot say thank you enough for how quickly he came out here (he drove 45 minutes) repaired everything quickly and explained to me the benefits of the program this company has that I will most likely sign up for. Seriously, the best experience I’ve ever had. Daniel is such a great representation of good customer service and y’all are lucky to have him be the face of your company!

  • Review 181 (2022-08-26 - Rating: 5)

    Gabe was amazing as he was last time during the freeze. He fixed my shower valve, replaced picked and put in a new shutoff valve under my kitchen sink so when my new dishwasher gets here there is no issues.Thanks again Gabe your the man as usual.

  • Review 182 (2019-11-04 - Rating: 5)

    This was honestly the best plumbing experience weve ever had. Brian came out in an emergency situation ahead of schedule and fixed it incredibly quickly. Would definitely recommend again. Very professional too.

  • Review 183 (2023-05-06 - Rating: 5)

    Big Dan! Absolutely the best tech ive had work on my house! Kind, informative, a straight shooter, and an absolutely Rad hang.Use these guys once and youll use them for life.

  • Review 184 (2023-11-20 - Rating: 5)

    Showed up on time, was very thorough and kept me informed of everything that was done. Lawrence was his helper, super nice kid.

  • Review 185 (2024-10-01 - Rating: 5)

    The technician was very professional and very knowledgeable of what I need to do to help my air condition issues.

  • Review 186 (2024-03-25 - Rating: 5)

    Jonathan with Dial One came same day, diagnosed the problem, hopefully we can get a year long issue with our tankless water heater fixed.

  • Review 187 (2020-10-01 - Rating: 4)

    Ive used DIal One Johnson for several projects since I moved into the Money Pit. They have always been professional and polite. Ive felt like their service staff are honest and sincere. This time they replaced my old A/C which had caught fire. I got a new 3 Ton 14 SEER A/C, 2 new high tech thermostats and some duct work for right around $7500. No one is ever happy when they have to spend that amount of money, but the guys from Dial One made it as painless as possible.

  • Review 188 (2016-08-17 - Rating: 5)

    I have used Dial 1 Plumbing twice on my home. I just signed up for their yearly membership (thats how happy I am with their service) which allows you a 15% discount on repairs plus other perks at $9.95 p/ month. I know they will always be my go to guys whenever I have plumbing issues. Everyone I have come in contact with has been professional, patient, helpful and very efficient at their jobs, which is a rarity these days. If youre looking for knowledgable and friendly plumbers at a decent price, I highly recommend Dial 1. Ask for James. Hes exceptional.

  • Review 189 (2018-07-19 - Rating: 5)

    I gave Dial One a five star rating because they were great all around. First by Melissa, the friendly receptionist who was able to find a technician to come out to my house during an emergency. Second, Daniel the HVAC technician was super helpful and gave me my options for repair. I will be using Dial One in the future.

  • Review 190 (2024-02-27 - Rating: 5)

    Very professional and clean up work site. Price was worth the job. Well done! I recommend this company.

  • Review 191 (2022-06-08 - Rating: 5)

    James and Cody rerouted our cold water lines and did a great job. Done in less time than we anticipated, diligent in cleaning up afterwards. We appreciate Dial One; we are customers for life!

  • Review 192 (2017-04-27 - Rating: 5)

    I had a very good experience with Dial One Johnson Plumbing in Cedar Hill.My technician Brian Hill arrived on time, diagnosed the problem, explained what needed to be done and how much it would cost. He promptly completed the work and cleaned up the mess all in a very professional manner. I highly recommend.

  • Review 193 (2021-12-02 - Rating: 5)

    The company kept me in the loop about when my technician would be arriving, when my technician brian arrive he assess the problem, gave me a fair price. and 21/2 hr later, my new faucet and outside hose bib were install, thank you Dial One Johnson Plumbing for being a good and fair Company.

  • Review 194 (2023-08-29 - Rating: 5)

    Excellent technician. Knowledgeable and friendly. Same day service within a couple hours. I’d recommend these folks to anyone for heating and cooling repair and maintenance.

  • Review 195 (2019-07-18 - Rating: 5)

    James was very polite in explaining all of my questions. He analyzed the problem and gave me options. Task oriented, very through, step by step explaining to me what he was doing and why. After giving me the choices, he helped me decide what was the best option. You can send James on my calls all the time.

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