Service Line Warranties of America, a HomeServe Company

Photo of Service Line Warranties of America, a HomeServe Company

Located in Canonsburg, Pennsylvania

Address: 4000 Town Center Blvd #400, Canonsburg, PA 15317, United States

Phone: +1 866-922-9006

Rating: 4.4

Categories

  • Plumber
  • General contractor

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2025-01-02 - Rating: 5)

    Respond quickly, great customer service at each level and do a great job of communicating back to the customer what the issue is. The plumbers that came to do the work were friendly and knowledgeable. They went above & beyond to help us replace our sewer line. We highly recommend them! Thank u for the great teamwork!

  • Review 2 (2024-12-26 - Rating: 5)

    After a no hassle call to report the problem, I received a call to schedule an appointment almost immediately. Great job done by Moon Valley Plumbing Justin! He explained the problem and had to make a special trip to get the necessary parts. He then had the pipe fixed and was done with no hassles.

  • Review 3 (2025-01-02 - Rating: 5)

    The communication and wait time could be better. The company sent out did a great job and cleared everything up. Glad to have this insurance. Thank you.

  • Review 4 (2024-11-18 - Rating: 4)

    HomeServeProsPhone call answered promptly.The person I talked to responded in a pleasant manner.The plumber arrived within a few hours.ConsThe plumber didn’t have the correct union to make the repair and said he would return in the morning to complete the job.My 70 year old, 1 inch, approximately 150 ft., galvanized steel pipe water line developed a leak about 10 feet past the water meter. The plumber told me that the waterline should be replaced due to its age but he could only repair it at the leak. I’ll have to wait and see what the future brings for any subsequent failures.

  • Review 5 (2024-11-09 - Rating: 5)

    24 hour Serviceline was answered immediately even though I called after 9:30pm. George called me to find out the issue. Turns out he lives 2 blocks from my parents home. He was there within 30 mins and fixed the issue in less time than that. He called to let me know all was well and even gave a compliment about my dad. This is the second time I’ve had to use the warranty and it’s already saved us so much money. Thank you for being one of the few companies that actually follows through with its warranty contracts.

  • Review 6 (2024-11-11 - Rating: 5)

    I was very positively impressed with the excellent and efficient service provided by HomeServe as well as their contract plumbing company. Not only was the organization of the service appointment well done, but so too was their communication about the service appointment. Most importantly, the plumber did an excellent job to address the problem.

  • Review 7 (2024-08-25 - Rating: 4)

    It was extremely easy and fairly hassle free to schedule the appointment as well as working with Air Assurance (the company performing the repairs).The only issues I had were having to wait overnight before they initially arrived, as well having to wait an additional day because Air Assurance didnt have the necessary tools the first day and apparently couldnt return until the following day, all while we had almost completely blocked sewer lines.

  • Review 8 (2024-07-30 - Rating: 5)

    This was great service and well worth the cost. I contacted HomeServe and within 30 minutes the Plumber contacted me to setup a time to come take a look at what the issue was. The plumber showed up on time and realized what the issue was. Explained to me what needs to happen, and he contacted HomeServe and he came back in within 10 minutes and resolved the issue. So great service provided and well worth the cost of the service.

  • Review 9 (2024-10-04 - Rating: 5)

    I received a call from our City Hall telling me of an alert on our water meter: continuous running for some time at 6 gallons/minute. The call to SLWofA was quick and I had the name of a Service Provider who would contact me before the call ended. That same night my husband shut the water to the house off. The next day when I explained the situation to All Around Plumbing and Construction, they made arrangements to come out that same day rather than two days after receiving the alert notice. All Around was prompt, got right to work and had the repair completed in just a couple hours. We very much appreciate the courteous and prompt assistance we received from SLWofA and All Around. Everyone Ive told this story to has been most impressed at how quickly our situation was addressed and fixed.

  • Review 10 (2024-09-06 - Rating: 5)

    Love service line warranties aka home serve. Great service and fix plumbing issues within 48 hours from calling. They send plumbers back out if it is not fixed. Great program. Highly recommend.

  • Review 11 (2024-12-08 - Rating: 5)

    Loved the easy process of reporting the issue and the timely response for getting my water leak fixed. So glad I had them in my time of need and I highly recommend.

  • Review 12 (2024-10-30 - Rating: 5)

    The phone rep worked quickly to get someone to my home. The response time and service was fast!! K Jett always comes through immediately, accurately, and professionally!

  • Review 13 (2024-12-11 - Rating: 5)

    Quick easy set up over the phone, timely notifications of when they will be at my house. 2 of the nicest guys ever came and fixed the issue. wow. great service

  • Review 14 (2024-09-12 - Rating: 5)

    We had to turn off the water to the house because it had a significant leak coming from the city water line to the house. The HomeService representative that i reached worked to find a plumber to come out that day. She, Rosanna was able to find Josh with AZ Plumbing Pros who was willing to come at the end of his work day to fix the leak. Very nice gentleman who worked efficiently to correct the problem

  • Review 15 (2024-10-17 - Rating: 5)

    Great service, had a backup sewer pipe call at 11pm, was repaired by 9am the day. No issues Technicians came out Blew out the line and left.I can recommend your service to everyone, great job

  • Review 16 (2024-07-29 - Rating: 5)

    While going out to get my mail, I could hear a sound of water running coming from the water meter which is in my front yard beneath a lid. I opened the lid and could see a lot of water gushing from somewhere around the meter with no way to shut it off. I called the Serviceline Warranties number to report it. In less than an hour I received a call from a plumber who told me he was on his way. He arrived about 15 minutes later. He discovered a pinhole in a pipe connected to the meter. He replaced a 3 foot section of the pipe and took care of the problem with no cost to me. It would have been a $400 repair if I didnt have this coverage. I highly recommend signing up!

  • Review 17 (2024-10-01 - Rating: 5)

    Nathan and Chauncey did a terrific job. Their service was prompt and competent and quickly resolved our sewer back-up issue. Many thanks for their service!

  • Review 18 (2024-10-01 - Rating: 5)

    We had a problem that occurred late at night, it was a relief knowing I could call Service Line Warranties and get things under way. The repair was scheduled for early in the day and completed in short order. My investment in this warranty is one of the smartest things Ive done as a homeowner.

  • Review 19 (2023-03-09 - Rating: 5)

    Customer service were polite and professional, they answered all my questions and sent JFK Plumbing & Heating in less than 24 hours. Excellent workers. Constantly keeping me updated on all updates.

  • Review 20 (2024-06-07 - Rating: 5)

    The rep that took my call was awesome,The contractor wasn’t available until after 1 week and I explained that I have my 84 yr old mom living with me and couldn’t wait 1 week. She talked to the contractor B & G HVAC and they came immediately the same day and took care of the problem! They were awesome! And very professional and got the job done! Thank you!

  • Review 21 (2020-06-18 - Rating: 5)

    My shutoff valve was licking and because it is welded I could not replace it myself so I called HomeServe to request a repair under the coverage I am paying for and it was very easy to setup the appointment, got a confirmation from the contractor almost immediately was receiving frequent status updates until the technician arrived at the time it was promised.The contractor from Mountain Plumbing and Drains Inc arrived on time, was very courteous and professional.At the beginning it was a small confusion about the work being or not covered which was cleared up by the contractor calling the HomeServe line and, --once the coverage was confirmed,-- he proceeded to perform the repair. He provided me with advice of how to operate the valve properly to extend his life and further damage to the property due to misuse, very pleased with the service. Thanks.

  • Review 22 (2024-04-16 - Rating: 5)

    This was my first service call. From start to finish it was an excellent experience. The AIbooking system was easy to use. The live customer service representative was patient,professional, and knowledgeable. Ace Mechanical expeditiously contacted me toschedule the visit. Manny and Edi are professional, experienced, and clean. 5 Stars!

  • Review 23 (2024-12-05 - Rating: 5)

    Bryan was fabulous to deal with. He did a great job. Thanks for referring him.

  • Review 24 (2024-10-01 - Rating: 5)

    Promptly resolved the issues we had. Thanks for making it not a gigantic pain to get work completed! Very pleased.

  • Review 25 (2024-01-20 - Rating: 5)

    I was not sure how the insurance worked and was pleasantly surprised how smoothly all went. Communication went well , too. I appreciated the follow up calls fromThe insurance company letting me about process and approval for work to be done. The plumbers were Very quick to respond and finish work. And also great communication.

  • Review 26 (2024-03-16 - Rating: 5)

    After hearing that our plumbing problem was so bad that it would cost $21,000 to fix it, HomeServe sent Air Assurance, and the man had it fixed in 45 minutes. He was honest and knowledgeable. I am so glad that I signed up for this service.

  • Review 27 (2024-10-01 - Rating: 5)

    Called Home Serve, next day Vermillion Plumbing from Marlow OK came out and fixed underground water leak. My out of pocket, $0

  • Review 28 (2024-12-11 - Rating: 5)

    Very fast same day service as call in. The 2 gentlemen who came were very curious, efficient and friendly.

  • Review 29 (2024-02-29 - Rating: 5)

    The plumber came out &unclogged our main line blockage, temporarily.There is no clean out to the main line, so he ran a snake from the air gap, on top of the roof to the main line to clear it.I only wish we could get the main line problem resolved by having the pipe replaced, since it happens periodically, when weeds get in to it somehow.This would mean less calls for plumbers to clear out the problem & much less problems for us, having toilets back up & showers. Thank you for clearing the line, for now. By the way, the plumber, from Belsito Plumbing, was great. He came out on a Sunday, listened to what l told him, went on the roof, put his line down the air gap line & within 20 minutes, he was here & gone. Thats Amazing. Unfortunately, l didnt even have time, to get his name. I commend him, for his professionalism.

  • Review 30 (2024-03-06 - Rating: 5)

    I had a great experience all around. The customer service rep, Im sorry as I forgot his name was wonderful in answering all my questions. I hot same day service from the plumber who was dispatched to my home, and completed the job while I was at work. The plumbing company that was dispatched was Presidio Plumbing in Tucson. The owner or manager (?) Bobby was great, and again, so was plumber who came out.

  • Review 31 (2024-01-02 - Rating: 5)

    From first contact with Service Line Warranty things went smooth. They dispatched a professional good plumber out to us who handled our issue quickly.Were very happy and feel secure with this insurance. Its well worth it.Thank you!.Mike and Shirley D in Phoenix AZ

  • Review 32 (2024-01-18 - Rating: 5)

    When I first called I had a very sweet lady helping me out & set up service right away. It was quick & easy. The plumbers were very quick to respond & was very polite, professional, & even cleaned up before they left. I’m so thankful I have Service Line Warranties & I have recommended them to my family & friends.

  • Review 33 (2024-08-12 - Rating: 5)

    I had an excellent experience with both Home Serve and the contractor that came out. Within minutes my problem was dispatched and a contractor was out the next day and fixed the problem

  • Review 34 (2024-01-18 - Rating: 5)

    It was a terribly cold day when my sewer line decided to back up. I was convinced I wouldnt see a plumber for days, as so many people were dealing with burst pipes. But, I received a call from the plumber within 90 minutes of my call and he was out there in the cold clearing the line before dark hit. I was so grateful and have been consistently pleased with the service Ive received with this plan.

  • Review 35 (2024-06-27 - Rating: 5)

    Representative was efficient and professional, and company that did the work was prompt and got the work done within 48 hours. Overall, highly satisfied with the experience!! Thank you!

  • Review 36 (2024-10-25 - Rating: 5)

    This is the best warty service I have ever needed. Let them take care of your worries, get this service! You will not regret it.

  • Review 37 (2024-03-08 - Rating: 5)

    Initially the service we received from His & Hers Plumbing was not great. Elisa from Home Serve called and immediately got a new vendor, Ace Plumbing. The plumber assigned was great. Elisa stayed on top of our service call and she was fantastic. Elisa exceeded our expectations in handling our call.

  • Review 38 (2024-03-01 - Rating: 5)

    I have already left a rating of my experience. Brandon arrived within the designated time frame, notified me that he was on his way, took care of ( I am assuming, time will tell) the problem. He was very courteous and had no problem with me asking questions. He was answered my queries and offered additional information and advice. Overall, a fine experience.

  • Review 39 (2024-09-03 - Rating: 5)

    I was connected to a local plumber quickly! They were friendly and handled my problem efficiently.

  • Review 40 (2024-10-01 - Rating: 5)

    They handled our claim expeditiously and saved us a few thousand dollars for a water main repair!

  • Review 41 (2024-07-26 - Rating: 5)

    Swift response and excellent customer care, the initial service provider didnt contact me and I called to let you know and the representative immediately contacted a replacement taking care of the fast and effective solution of the problem.

  • Review 42 (2024-03-28 - Rating: 5)

    Reported my leak to Servicelines repair phone service at 8 AM. My leak was fixed by 12:30 PM same day. Plumbing company who did repair was great, called me within a half hour after I reported my leak, gave me a same day time, and arrived a little early. Overall, very satisfying experience. I highly recommend Service Line Warranties.

  • Review 43 (2024-10-11 - Rating: 5)

    Very good service, prompt.and efficient. Highly recommended best money you have ever spent.

  • Review 44 (2024-07-03 - Rating: 5)

    Very happy with service from Adam at AR plumbing. He communicated well and got us up and running quickly.

  • Review 45 (2024-02-23 - Rating: 5)

    HomeServe was great! I told them about my water back up issue in my basement. They had a plumber out the next day and was able to get everything fixed. Glad to have this service for my home.

  • Review 46 (2024-03-02 - Rating: 5)

    Plumber was pleasant, competent and quick. Explained everything that he was doing and answered every question. Will request ProMo Plumbing by name for any possible future service. I wish everyone was this good.

  • Review 47 (2024-10-01 - Rating: 5)

    Very happy with there service, sent me contractor right away. Excellent work

  • Review 48 (2024-05-24 - Rating: 5)

    Needed a main drain clean out . Calling and setting up an appointment was very easy. Nice friendly staff and Joseph did a wonderful job, he was very kind and courteous.

  • Review 49 (2023-08-18 - Rating: 5)

    When I called and explained my problem, the person on the line was very professional. She checked my coverage and send it to appointment desk. I received a text saying they were working on it and someone contacted with a referral to a plumber that would be here same day. I can’t express just how frustrating having a leak is, but having a company like your made is so easy to get the problem handle without any cost to me. This is best coverage I have ever brought. Thank you and I will be ever grateful to the company and excellent response they provide. I will never let this warranty go. Thank you again

  • Review 50 (2023-11-09 - Rating: 5)

    I panicked when we had a much higher than average water bill. We checked our property thoroughly and did everything we could to determine if we were losing water. When I still wasn’t convinced I contacted Service Line Warranty and was able to request a professional to come out. Within a very short time I received a work order confirmation and set up an appointment at our home.I was very pleased that we did not have a water leak and that the process was so expertly managed. Thank you.

  • Review 51 (2024-01-27 - Rating: 5)

    After my initial call to Homeserve, I was contacted within 5 mins by a plumber. We set a date for 2 days later. The technician that showed up was professional, curteous & knowledgeable. The work was completed and Im a happy customer.

  • Review 52 (2024-02-11 - Rating: 5)

    We were exceedingly pleased with the service we received from HomeServe in dealing with our water line leak. We called HomeServe once we established that we truly had a leak. They were easy to get in touch with, sympathetic to our issue and set up an almost immediate appointment with a local Tucson AZ plumber, Presidio Plumbing. Presidio contacted Seth at American Leak Detection to pinpoint the leak. Again, we worried about a delay costing us more water loss/cost, but again someone (Seth) was out to us very quickly. We were impressed how hard Seth & his co worker worked at pinpointing the leak. And he wound up being spot on! A section of our garage floor had to be dug up to reach the broken pipe, but Gabriel at Presidio took care of that quickly and efficiently. I would highly recommend HomeServe, as well as their contractors.

  • Review 53 (2023-10-11 - Rating: 5)

    Contractor/Raven kept us posted to his arrival time. Finished the job before us and ask if he could come on over, we said yes. He was at our house 45 minutes prior to scheduled time. This was great, showed the part section of the pipe and replaced it. Raven was very nice, efficient and keep us informed. Very excellent experience.

  • Review 54 (2024-10-26 - Rating: 5)

    Could not ask for better service! Worth every penny. I’m so grateful! Thank youI’m

  • Review 55 (2024-03-16 - Rating: 5)

    I want to thank the 2 girls that made it possible for a plummer to come out the same day I called. I needed my drain snaked and they went above and beyond to get it done that day. I was bringing a new baby home the next day and did not want the smell or it to get worse by waiting the next day. Thank you all for helping out my family. It was much appreciated.

  • Review 56 (2024-04-24 - Rating: 5)

    Quick responsive communications. A technician was sent within the next business day with an option for someone sooner. Each call was answered quickly, questions answered, accommodating the help I needed. Thank you.

  • Review 57 (2023-03-09 - Rating: 5)

    Service was great. I was a little worried at first when I called and the call dropped and I didn’t get a call back. But it was late at night after hours. I called the next morning, got a response and someone was on their way that same day. The technician did a great job, knew what he was doing, and fixed the problem in less than an hour. The communication throughout the process was great. I knew who was coming and when and felt like I was being taken care of. Will definitely use the service again in the future should the need arise. Thank you!

  • Review 58 (2024-03-15 - Rating: 5)

    Everything was great, Raven Caviness fixed my pipe and had my water running in a little bit more than an hour. Great job guys, Im going to recommend you with all the Home owners I know. FCELIS.

  • Review 59 (2024-01-05 - Rating: 5)

    I spoke with Stephanie when I called the claims line. She was so helpful and comforting during our plumbing emergency. She took care of us so quickly and was able to get us a plumber out quickly.

  • Review 60 (2024-04-30 - Rating: 5)

    HomeServe provides excellent service when you need it. I have no regrets about being a long-time customer. HomeServe is reliable and trustworthy. I would highly recommend HomeServe to any home or business owners. Customer Service is very professional, courteous, and respectful.

  • Review 61 (2023-12-13 - Rating: 5)

    My sewer (main line) was backing up into the basement. The representatives were all extremely helpful and went out of their way to be sure I was updated on the status of getting someone out to remedy the problem. They were able to get the plumber out same day to take care of the issue, thankfully.

  • Review 62 (2023-12-13 - Rating: 5)

    Fast response. Called around 2 pm and someone was there by 3:30 pm. Even though it was determined that the leak was not covered because it was in the irrigation system not the water main. This was explained completely to us. Repairs were scheduled the next day and completed that evening

  • Review 63 (2024-09-11 - Rating: 5)

    My service has always been excellent so far. Im glad I signed up for this.

  • Review 64 (2023-12-30 - Rating: 5)

    Work was performed in a timely and professional manner. Crew kept me informed on their work and progress. Courteous and well mannered. Only problem is that they left my fence gate open. Should be a No No. Albeit, a well satisfied customer.

  • Review 65 (2024-02-29 - Rating: 5)

    Got right to work and it seemed almost in a blink of my eyes theleek was fixed!! The young man wasvery polite and very friendly! All that was needed was two signatures and all was well!!This. Company is highly recommended by me

  • Review 66 (2024-04-05 - Rating: 5)

    You find out how good the company and program is when you have a claim. HomeServe is a great company. Professional, efficient, set excellent expectations and exceeded in performance. You are the best!!!

  • Review 67 (2024-03-02 - Rating: 5)

    The plumbing company, Stott Plumbing did a great job. They dug a big hole, fixed the pipe and made sure it was secure and covered it up beautifully. They did a great job.Earl Cropper

  • Review 68 (2024-11-26 - Rating: 5)

    Very pleased with the service. Was on time and took care of business.

  • Review 69 (2023-11-01 - Rating: 5)

    Technician showed up the morning after reporting it. my suspicions were correct. there was a leak in one of the couplings a few feet down in my front yard. He got right to work and repaired it. I didn’t get to see what he did but I’m sure he took care of it. As far as your service, In regards to setting it up for me it was seamless and i’m very satisfied. Thank you

  • Review 70 (2024-08-07 - Rating: 5)

    Always easy to file a claim and work gets done promptly great customer service and comminication.

  • Review 71 (2023-09-01 - Rating: 5)

    The first company did not do well. They lacked equipment to do the job however the second team (Airco) did a fantastic job. They cleaned roots out from the sewar about 18-20 feet out behind our house. Our water runs freely and we wont worry about back ups and slow drains. The warranty if the best investment I made !

  • Review 72 (2024-10-05 - Rating: 5)

    Fast response, they came the same day I called. Took care of my problem right away

  • Review 73 (2024-01-05 - Rating: 5)

    This company outshines all others in timely responses and resources to get the job done as SOON as you call it in. They know your name when you call, and wont stop short of completing the task.The communication is excellent in giving updates through text and email about appointments - always keeping you in the loop. You are never guessing, or hanging on whats next. They serve at the highest level in my book and I THANK YOU!

  • Review 74 (2024-03-15 - Rating: 5)

    The Service Line Warranty men were very courteous and prompt. They came the very next day after we called and did an outstanding job. So glad we had them.

  • Review 75 (2024-03-06 - Rating: 5)

    Discovered a leak, called HomeServe, the plumber came out within a couple of hours, fixed it in a little over an hour and it was done - I couldn’t believe it! Excellent service and very competent plumber.

  • Review 76 (2024-10-31 - Rating: 5)

    The technician was on time, friendly, professional and did a great job!

  • Review 77 (2024-05-01 - Rating: 5)

    Great service! Zayne was polite and professional. He explained everything as it was happening and the information he would be relaying to SLW. Highly recommend to others in need of service!

  • Review 78 (2023-11-21 - Rating: 5)

    I left a message and they called me back within 12 hours and had me connected with a service provider within a few more. I called and left a message Friday night, they called back Saturday, I had plumbers at my house working on Sunday, and by the end of Monday everything was working again. Just in time for Thanksgiving!

  • Review 79 (2022-10-26 - Rating: 4)

    The experience was very good. The only thing was I was pretty specific about needing my problem resolved right away and I was flexible on what ever time frame the plumber needed. When the plumber called he said that he was instructed that the job could wait till the following day and he suggested thatvit be completed right away. I agreed as i had indicated it needed to be done as soon as possible.The plumber had great communication came that evening and had the problem resolved very quickly.

  • Review 80 (2023-11-11 - Rating: 4)

    I give 5 stars to RCI Restoration for taking care of my issue. Duke went beyond to make sure I was taken care of when discovering my issue was much bigger than anticipated.The 4 stars goes to the actual process of finding a provider who’ll actually step up to help someone. With all the plumbing companies around the Knoxville Area, no one answered in time for me. The one who answered was RCI and they were 5 hours away from my address.

  • Review 81 (2023-10-19 - Rating: 5)

    The employees I interacted with were very helpful, listened well and showed genuine care. The sewer backup issue we were having in our home was resolved within a few hours. Much appreciated!

  • Review 82 (2020-10-30 - Rating: 5)

    It was an outstanding experience. Excellent customer service from everyone that we talked too. Also a very quick response. The leak detector and the plumber showed up within hours when we called. A shot out to Myles and Manny (the plumbers). They were outstanding and very personable. We have recommended your company to few of our neighbors. Thank you so much for your outstanding customer service.

  • Review 83 (2022-09-27 - Rating: 5)

    A great first time call in. The initial company that received the work order could not come our for multiple days. Since I had no use of water in my home, the second person I called went offline and called around and found someone to come out same day. The company that came was professional and get the job down. Thank you! Communication was great and the automated emails generated kept me in the loop. Thank you!

  • Review 84 (2024-01-20 - Rating: 5)

    The technicians arrived on time. They were polite, respectful and professional. I received notice before they arrived with a photo so I knew who to expect. A very positive experience.

  • Review 85 (2023-08-16 - Rating: 5)

    Two young men from Kremmer Plumbing came to my house the day after I called you and did an outstanding job fixing my problem. Electric augered my kitchen sink pipes from down in the storm cellar and found the pipe draining the sinks was broken and leaking into my cellar. Replaced pipe. I was so happy and impressed with their work.

  • Review 86 (2024-02-07 - Rating: 5)

    I am very pleased and satisfied with HomeServe. All personnel are professional, supportive, helpful and friendly!! I never gave a hesitation on contacting them when I have an issue day, night or weekends.

  • Review 87 (2024-01-26 - Rating: 5)

    Amazing quick response. I had a notice I had an appt for the plumber to.come to my house with in 30 min of calling homeserve. The plumbers that came resolved the issue quickly!

  • Review 88 (2022-08-24 - Rating: 5)

    Our water line to the house sprang a leak and we were really worried since it was leaking pretty badly. Our choice was to cut all of the water off, in the middle of the desert Summer heat, or try to slow the leak down and hope it didnt get worse before we could get help. Richard tried to tape over the leak to cut down on the amount of water loss. We called Service Line Warranties and we had someone come out to repair within hours. I really did not expect the courtesy and the speed of the repair. It really made us feel great about choosing Service Line Warranties. I could, as you can probably tell, gladly do a commercial for them since the service was far better and faster than we thought it would be. The representative on the phone was great and the plumber who came out was courteous and stopped the leak quickly. We are happy customers :) Thank you!!!

  • Review 89 (2023-04-07 - Rating: 5)

    I called on Wednesday 3/29/23 to schedule someone come out to check my outside sewer line. The customer service person was very thorough and explained everything to me. I received a called from the plumber company approx. 10-15 minutes later to schedule an appointment, for Friday 3/31/23. The plumber called when he was on the way, when he arrived he identified hisself, he assessed the problem, her rodded the sewer line and solved my back up sewer problem. the plumber explained everything to me, very professional. I was very pleased with the service and response.

  • Review 90 (2024-04-26 - Rating: 5)

    Very comfortable, the contractor wasted no time with the service. Very professional to explain everything. No complaints. Good job on time and ready to serve.

  • Review 91 (2024-04-24 - Rating: 5)

    I have this sewage and water line insurance and this is the first time I used it. It was great. The time to come and solve my sewage backup wss short and the service was really week done.

  • Review 92 (2023-11-01 - Rating: 5)

    So thankful they got a company to come out that day. Parker Brothers Plumbing came out within an hour or so & hydro- jetted the basement sewer line. Great job!!

  • Review 93 (2024-05-01 - Rating: 5)

    Excellent as always solid plumbing and there employees are always very polite and respectful when calling and coming to your home .. home service employees are always great when calling in a work order and scheduling time is always fast

  • Review 94 (2024-07-19 - Rating: 5)

    I am very pleased with Home Serve Warranties. They have always provided expeditious service.

  • Review 95 (2022-06-14 - Rating: 4)

    My problem turned out to be a lot more complicated than it seemed at first. I appreciate that you worked with the plumbing company, so that they could end up doing a very quality job. I had subscribed to Home Serve hoping that the result would be what actually happened on this call. It was great to work with a company who actually does what they advertise. For everyone on your staff who worked on my problem, please tell them thank you for me.

  • Review 96 (2023-03-16 - Rating: 5)

    The Plummer was on time. I had 3 different times and dates I was available and was told the company had canceled for him to help me. I called him while he was in Memphis and he told me he would be to my home at afternoon. He did show up . I had waited for three days to have my problem resolved. The Plummer was pleasant and helpful,

  • Review 97 (2021-04-13 - Rating: 5)

    I was very pleased with the service I received. The operators were pleasant, and willing to work within the time frame I needed, especially since it was a Sunday. The plumber worked tirelessly, until the the problem was solved. I will be recommending your service, as well as Hers and His plumbing company. Thank you

  • Review 98 (2023-08-18 - Rating: 5)

    My problem was addressed in a timely manner with skilled plumbers. The office staff was also very on top of appointments arrival times, etc. I’m very very pleased. They did great service to this customer.

  • Review 99 (2022-12-30 - Rating: 4)

    Giving 4 stars because they did have contractors out to repair sewer line replacements twice. Although it was like pulling teeth to get the right people out. You speak to someone different each time you call. Sometimes you get hung up on. Sometimes you don’t get a call back when promised. Sometimes it takes a few days for them to get someone out. But in the long run, despite the headache, I’ve saved thousands in sewer line repairs/replacement. It’s not easy to deal with them, but I can’t complain too much because eventually the major issues were fixed.

  • Review 100 (2024-10-09 - Rating: 5)

    Had to wait to long but they did a great job

  • Review 101 (2023-01-26 - Rating: 5)

    I had a problem with my drains being clogged and was a sign Harmonious Plumbing LLC as the recommended vendor from home. Serve. My experience with harmonious plumbing, and the technician Woodrow was one of the best I have ever had with any company I’ve dealt with. Woodrow is very professional, courteous Explains what he’s doing and keeps his area that he’s working and clean and when he’s finished, you can’t even tell anyone was ever out to do work for you. I would recommend Woodrow and Harmonious Plumbing LLC to anyone who has plumbing issues.

  • Review 102 (2023-10-20 - Rating: 5)

    I was really impressed with the professionalism and quick responce to my situation. I was out of town and I had never used your services before. My son called me and told what the problem was. I called you right away and everything went smoothly and the problem was taken care of. Thank you once again.

  • Review 103 (2024-02-02 - Rating: 5)

    Called and service was scheduled on the same day. Solid Plumbing showed up and fixed the problem. Very professional and courteous. Two-Thumbs up!

  • Review 104 (2024-02-29 - Rating: 5)

    The service was fast and efficient. The service technician actually arrived earlier than expected which worked out great. He also gave a recommendation to prevent the same issue from reoccurring.

  • Review 105 (2021-05-14 - Rating: 5)

    The plumber was awesome! He was professional, friendly and explained the process. He was the best!The unfortunate part of this process was when I called in the problem, I spoke with Justin and he said to expect a call later that evening or the next day from a plumber/office. When I didnt hear from anyone the next day I called for an update to find out there was no record of the claim. NOTHING! I had to start all over and wait more time with a plumbing system that was non functional. UGH

  • Review 106 (2024-01-24 - Rating: 5)

    Since there are no contracted providers of sewer services in our area, we had to submit invoices for reimbursement.We received prompt and user friendly service!

  • Review 107 (2022-02-10 - Rating: 5)

    We worked with Chad and were having a sewer line backup. He sent out a local team to review. Turns out there was an offset in the pipes. They authorized the team to fix it and we were able to get everything done and settled. Everyone was excellent, transparent and helpful. This program was a blessing as it saved us thousands and solved our problem. I have recommended Home Serve to several friends and family members and couldn’t be happier with the service and results.

  • Review 108 (2021-04-13 - Rating: 5)

    This was the first time I have used your services and I am very pleased! From the initial phone call to ask for help to the service provided, I am definitely satisfied! I even posted on social media about my experience and told my friends to sign up! I am still waiting to get back to work, so I would not have had the money to take care of these issues out of pocket. It was a breath of fresh air how easy the process was and how there was no small print that I missed! The service provider was also wonderful and professional! I hope not to have to call you again, but if I do, I am confident it will be another great experience! Thank you!

  • Review 109 (2021-12-14 - Rating: 5)

    My call was quick and easy. The staff submitted my claim and I received a call from the plumber within 10 minutes, and they were at my house fixing my issue by the next day (which happened to be a Sunday). I was extremely happy with the service!

  • Review 110 (2021-06-18 - Rating: 5)

    I panicked big time when I saw a HUGE leak in my front yard. Luckily I pulled myself together, made the call to Service Line Warranties. Gus answered within two rings. His calm, compassionate voice made things better right from the start. It was late afternoon on Saturday, so I was pleasantly surprised that they would be sending help quickly. Presidio Plumbing arrived within 45 minutes and repaired the line in record time. The temperature was over 105 degrees, but that didnt stop them from doing quality work without complaining or even looking tired. Amazing! Not only were these two men extremely skilled and quick, but they were also professional, kind, and respectful. I am a happy camper

  • Review 111 (2023-09-20 - Rating: 5)

    The service people who answered the phone were polite, helpful and knowledgeable. I had to call back a few times due to some issues with scheduling a plumber and was never put on hold for long periods even though this happened on the weekend.

  • Review 112 (2023-04-16 - Rating: 5)

    Edit: Once they heard about my issue they allowed me to submit my paid plumbing invoice for reimbursement. Took about a month but I was reimbursed $107 for the plumbing service I paid for. Very happy.Original: A week after I called the Service Line Warranty line about my cleanout line being clogged, they scheduled a plumber to come clean it out. That is not ok. I got a plumber to come the next day. I cant wait a week when sewage water is backing up into our bathtubs. I paid $107 to have the cleanout line cleared the next day instead of a week. What am I paying SLW for?

  • Review 113 (2022-01-29 - Rating: 5)

    We have used them with two different homes we have owned. Having a policy with them has saved us $1000s of dollars over the years. Our last home we had a major and costly repair that needed to be made that only cost us our copay. They made the repairs quickly and correctly. In our current home, we get plugged lines 1-2 times a year and they have always been able to call around and find a company willing to come out same day. Overall, we have been very happy with SLW of America and I do recommend them to friends, especially new home owners. Money well spent for our family!

  • Review 114 (2020-03-24 - Rating: 5)

    From the first phone call I never felt anything but total satisfaction with the expedience provided by your team. The service call was scheduled ASAP and the crew was on the job within a few hours. The plumber was knowledgeable and proficient with his job. Overall smooth operation. Thank you all !!

  • Review 115 (2024-10-04 - Rating: 5)

    Stotts plumbing did an amazing job! They cleaned up any mess made and were exceptional with customer service! Thank you for responding so fast especially on a weekend!

  • Review 116 (2021-01-08 - Rating: 5)

    They were able to get someone to assess my problem within 3 days and got a crew to replace me main line within two weeks! They were very prompt and easy to work with. The best part is my annual payment covered everything! I didnt pay a cent out of pocket and am very thankful! The best and easiest warranty Ive ever acquired.

  • Review 117 (2020-03-24 - Rating: 5)

    Your customer service was excellent...both times I called! They were sincere and seemed to really care that we got our facilities up and running again asap. During this time in our world, it was exactly the kind of compassion I needed to hear! Im beyond thankful that the second customer service rep that I got when I called back because she called around until she found a local plumber willing to come out the very next day....I wish I had her name memorized because she deserves special recognition! Thanks HomeServe!

  • Review 118 (2023-10-07 - Rating: 5)

    Water line to house ruptured. Reported the leak to SLWOA via computer in early am. Plumber was dispatched by SLWOA. Text messages said plumber would be at our home between 1pm and 3pm. Plumber arrived at about 4pm and had the repair done in about 30 minutes.

  • Review 119 (2024-08-23 - Rating: 5)

    Easy to work with. Have always done a good job for me.

  • Review 120 (2023-08-29 - Rating: 5)

    Service was excellent from start to finish. Customer service was excellent as well as services provided by technicians from the servicing plumbing company. Quality of services were excellent as well. Promised on time, completed on time. Would highly recommend the service to others!

  • Review 121 (2022-05-17 - Rating: 5)

    The service people we timely and efficiently thorough. Then found the problem and got right to work fixing the issue, which involved a broken pipe. Both of the service providers were respectful and friendly. I’m in my late 79’s and my husband in 82. Knowing or seeing our ages seemed to make them more determined to make sure the problem was properly repaired.

  • Review 122 (2022-07-29 - Rating: 5)

    The young woman with whom I had the good fortunate to speak was very pleasant, affable, professional, and competent. None of my questions were stupid as far as she was concerned. It was a pleasure dealing with her and the call was very efficient. Happy customer here.

  • Review 123 (2024-02-24 - Rating: 5)

    Spoke with vustomer service contacted plumber in a timely manner. Plumber was in and out in no time. Love working with both companies.

  • Review 124 (2023-08-18 - Rating: 5)

    Bradley came out to check my exterior sewer line as I was having plumbing issues. He was efficient, kind, helpful and professional. Very impressed and Thankful.

  • Review 125 (2022-11-16 - Rating: 4)

    Its not done yet, but so far they got someone out to identify the problem. When it is completely fixed - you will get the 5th star. Response times were great. For some reason the company you sent out to check sent me a bill. When I called you - I was told that was a mistake. Havent heard anything back on that or when someone will be out to complete the job. So far so good though!!!

  • Review 126 (2022-07-26 - Rating: 5)

    The lady who I spoke with from Home Serve was so nice. She assured me that help would come quickly. Within an hour, a company arrived to clean the sewer line. Another hour later and the job was done. It was a wonderful experience.

  • Review 127 (2023-03-16 - Rating: 5)

    The customer service and the contractor both were great. When I called to request repair, the agent was nice and helpful. The repair man was very experienced in his field. We received same day service. Thanks again

  • Review 128 (2020-04-15 - Rating: 5)

    During tough times they were prompt, attentive and very understanding. I made a late call to them and a hour later I was called by a plumber stating they could be to my residence in forty minutes of less. I was elated !!!Very happy with the repairs, people that came and did repairs and everything as a whole. During this pandemic I couldnt be happier with how professionally everything was done. Start to finish!!!Thank you Service Line Warranties David J

  • Review 129 (2024-12-03 - Rating: 5)

    Im so glad I purchased the sewer line repair when I suspected this as some kind of gimmike but it wasnt we had our sewer line back up 11 at night I called the number talked to a human and they dispatched a plumber who was here the next morning he cleared the pipe and that was that oh yeah no deductible

  • Review 130 (2023-02-09 - Rating: 4)

    Excellent customer service provided, but I was expecting to have a camera view done. The plumber who I paid for on the 2nd showed me the dirt on the aperitive used to clear line ,so if there is another call out i hope the proper measures are taken to ensure we will not have another issue, other than that those technicians were respectfull and courteous

  • Review 131 (2024-12-18 - Rating: 5)

    They were on time, listened to what I said, and had the expertise and equipment to complete the job. You cant ask for more than that.

  • Review 132 (2022-05-17 - Rating: 5)

    This is the best home insurance for issues that one can have. They are cheap very cheap. One service call per year will pay for the annualContract fee. Please don’t change your rates. The customer service is fast and reliable. I really hope you guys stay cheap and very very affordable. I am a very happy customer and will continue to be a happy customer. No other plan in the Country is as low as this Company.

  • Review 133 (2022-09-07 - Rating: 5)

    My experience was excellent! The person I spoke with was very efficient at taking down the details of my plumbing issue, then I had a call from a plumber within an hour, and the clog was taken care of the next day! I could not be happier!!

  • Review 134 (2019-04-10 - Rating: 5)

    I was more than pleased with my first time to contact HomeServe. We had a drain blockage, and I forgot about having this insurance. Called a local company to come out and fix the problem. They ran a camera through the line and said we might have more problems later on. I called HomeServe to ask about their coverage if we had this other work done. Though they told me HomeServe didnt cover preventive work, the agent I spoke with told me I should submit the bill for the drain cleaning we had done and HomeServe might cover it. I was shocked and still doubtful that they would cover it. I did submit the bill, and it was probably less than 2 weeks until a check arrived covering 3/4 of the cost of the drain cleaning. What wonderful service. The agent I spoke with was well informed, professional, kind and helpful. Thank you to HomeServe!!!

  • Review 135 (2022-12-15 - Rating: 5)

    He arrived fast and was very friendly & kind. Knowledgeable about the scope of his work & diagnosed my problem right away. I liked that he discussed with me the route he wanted to take to resolve my problem. 10-15 mins he was done!Thank you!

  • Review 136 (2020-09-25 - Rating: 5)

    My experience with HomeServe/Moon Valley Plumbing was nothing short of fantastic! The most easy, efficient, timely and professional process Ive ever gone through with a home repair. Super friendly and reliable service from my first phone call to the connection with a repair company (Thanks Moon Valley Plumbing) to the actual repair. 10/10 would recommend--best monthly payment I have ever paid. Worth every penny!

  • Review 137 (2023-05-02 - Rating: 5)

    We highly recommend SLWA to all Kansas City, Missouri homeowners. They respond immediately to your issue & usually will have a technician out to your home the same day that you call. We were very happy with K Jett Services that they sent to our home who did an excellent & timely job for us. The yearly cost of the two coverages (outside sewer & outside water) have paid for themselves with the repairs performed by K Jett Services through SLWA.

  • Review 138 (2023-09-20 - Rating: 5)

    Experience was great. The plumbers that came were polite and courteous. Job done perfect and even let me take pictures along the way.

  • Review 139 (2022-08-30 - Rating: 5)

    I have never had to call upon HomeServe before but when I did they responded quickly. I was so impressed. They are professional and the plumbing company they dispatched also responded quickly. It is truly a insurance that is worth having.

  • Review 140 (2023-09-22 - Rating: 5)

    My water line started leaking and I noticed when I got home from work. Called that night and someone was out and the line was fixed before I got home the next day. No hassles or days without water. Very convenient

  • Review 141 (2022-08-09 - Rating: 5)

    The service was great all the way around! Absolute Plumbing knew exactly what to do and were here and gone within an hour. We were so grateful to have our water back on after 24 hours!

  • Review 142 (2023-10-06 - Rating: 5)

    Unfortunately due to the age of my home I’ve had to call for service a few times. I’ve been on board for over three years and I can’t recommend them enough. Outstanding by every measure and I’ve recommended them to several friends and coworkers.

  • Review 143 (2023-10-16 - Rating: 5)

    We appreciate the prompt and courteous attention given to our recent sewer issue. Their partnership with a local plumber resolved our problem & the service we received was very professional!

  • Review 144 (2024-04-01 - Rating: 5)

    Always great experience! We can almost always get a plumber out the same day of a call.

  • Review 145 (2024-12-17 - Rating: 5)

    Excellent service in a timely and professional manner. A+

  • Review 146 (2020-07-07 - Rating: 5)

    Awesome service! When there was no water flowing inside the house through any faucet, my daughter called the service line and someone came out to our home within 2 hours. The plumber that they sent out was very thorough and checked every faucet to try to find the leak. I have been paying every year for the service warranty for water and sewer lines. I had read some of the negative feedbacks and was afraid that when I really needed help, would the service really be there. I am grateful for the outstanding service.

  • Review 147 (2023-12-30 - Rating: 5)

    The customer service representative for HomeServe was awesome in getting a contractor for my home emergency. And the contractor was very kind and knowledgeable and solved the problem very professionally

  • Review 148 (2024-04-24 - Rating: 5)

    Good service. You guys left a tool at my house. Your service was excellent! Thank you so much for what you did.

  • Review 149 (2019-08-22 - Rating: 5)

    Im sorry Im just returning this questionnaire. I misplaced in a folder.The gentleman who came out in late April, from Home Serve on behalf of Service Line Warranties, was wonderful! He found the burst valve and replaced it very quickly. He then replaced all the dirt and rocks he had to remove to find the leak and the yard looked like he hadnt even been there. He also answered all my questions very patiently and showed me the location of the valve leak. He was very efficient and was done in less than 2 hours. Great service!

  • Review 150 (2023-11-30 - Rating: 5)

    I call the Friday morning after Thanksgiving they had someone there Johnco Plumbing before noon. The service guys were friendly , professional, took care of problem, and cleaned up all with in an hour. Thank you

  • Review 151 (2024-02-09 - Rating: 5)

    The warranty people got me in touch with a qualified company that arrived in less than 24 hours, and the plumber that was sent, Nick, was top notch.

  • Review 152 (2021-08-19 - Rating: 5)

    Prior to Michael from Anytime Plumbing coming to solve my problem, I had another company (provided by my home warranty contract) out. The plumber solved one problem but didnt want to get (further) involved in the toilet issues. He thought there was a problem in the sewer line. Michael came out, spent extra time and solved the problem. Im so glad that Ive had a contract with Service Line Warranties. Id recommend them to everyone. Better to have the contract and not need, than need it and not have it. Thanks so much!!!

  • Review 153 (2019-03-28 - Rating: 4)

    It was a bit slow, at first, trying to get a plumber here quickly . It took several phone calls to Service line, but, we were able to get a plumber the next day at around 1:00pm. One bit of advise for service line is, when a customer calls and has no water at all, they need to get a plumber there as quick as possible. If I didnt call they had a plumber that wouldnt have come out for three days. Communication is what I recommend. Thanks for fixing the broken water line. This service warranty has definitely been worth the money.

  • Review 154 (2023-10-19 - Rating: 5)

    When I called Daniel was very kind and responsive. We had someone here within hours. The problem ended up being in the inside line and not covered by you, but the company that was senr was excellent and reasonably priced.

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