Underwood Plumbing and Septic
Located in Bonham, Texas
Address: 1580 FM273, Bonham, TX 75418, United States
Phone: +1 903-582-4449
Rating: 4.8
Services
- Online estimates
- On-site services
- Wheelchair-accessible entrance
- Repair services
- Appointment required
- Credit cards
Categories
- Plumber
- Septic system service
Photos
Latest Fire Recovery & Restoration Services
Comments
-
Review 1 (2024-12-24 - Rating: 5)
Plumber Anthony Schwartz was a huge help in getting the plumbing to our septic system updated after we purchased our home in Preston. We had some major problems -- and he went above and beyond with servicing, communication and solutions for an older home that needed some previous upgrades (not done by Underwood) to be corrected. The work allowed us to have a smooth July 4th weekend with a lot of people at our house for festivities. Thanks again to Anthony and Underwood for their professionalism and exceptional skills!! -
Review 2 (2024-12-23 - Rating: 4)
I had an emergency pipe break on the weekend. They were very quick to respond and come out to fix it. The technician was very nice and friendly and did no repairs until I agreed to the price. The only thing I did not like was the fee for an weekend end call. I believe it was exorbitant (185.00). And this was above the cost of the repairs. All in all I believe they are a reputable company but I will try to never use them on the weekend. -
Review 3 (2024-12-30 - Rating: 5)
Jonathan Musgrave was my tech, he was 100% professional, and very informative on how to maintain my water heater. Super fast reliable work...I will absolutely use him for all my future needs.. thank you Jonathan! -
Review 4 (2024-12-31 - Rating: 5)
Excellent service and technician. Quoted a price before starting work and found that my problem wasn’t nearly as bad as it appeared. Reduced the quote quite significantly, cleared the problem, and was very efficient about the process. My go-to plumbing company now. -
Review 5 (2024-09-25 - Rating: 5)
I recently had the pleasure of working with Chris Stockton on my septic system, and I couldn’t be more impressed with his professionalism. Chris took the time to thoroughly educate me on how the system works, explaining the most critical aspects of its operation. He also made sure I understood potential repair costs if something were to break, helping me avoid any future sticker shock.Thanks to Chris, I now have a much better understanding of my septic system, and I feel more confident managing it moving forward. His attention to detail and willingness to explain everything in a clear, patient manner made all the difference. I highly recommend working with Chris for any septic system needs! -
Review 6 (2024-08-19 - Rating: 5)
Chad Clement arrived on time and was very polite, clean, helpful, and efficient = no wasted moves. The whole pumping procedure was finished within 15 mins. He gave us very good news re: our septic lines, drain field, and tanks, saying they are among the best hes seen. Thats great when our system was installed ~3 decades ago! The large Dusty Underwood pumping truck he was driving was clean and labeled appropriately. He took great care to make sure our trees did not come into contact with the truck, by asking permission to drive out into the fields to go around them. With our clay baked hard from many recent 100 degree days, there was no problem, but we were impressed he would ask first. Chad gave us a break on the charge for digging down to the tanks, because they were at grass level and readily accessible. He put back any grass that was disturbed. Very nice! We will definitely call this company again! An added bonus is that they answer the phone 24/7 AND will come out on the weekend on an emergency for an additional charge! Great! -
Review 7 (2024-12-26 - Rating: 5)
The day after Christmas we had toilet issues Underwood bailed us out and ended up working in the rain. I always give them high marks when someone ask which plumbing service to use. Been with them for many years and they always treat me right. -
Review 8 (2025-01-05 - Rating: 5)
Tech Phillip Seymour quickly remove old water heater and replace it with a new one. Underwood plumbing did exactly what they said they would. Pricing was less than competitors quoted. This was our 2nd experience with underwood plumbing and will use them again. Thank you for resolving our issue before the cold weather moved in! -
Review 9 (2023-09-07 - Rating: 5)
The crew showed up regardless of difficult timing with a big job. Jerry was very professional, knowledgeable and the crew did excellent work. Would highly recommend DUP. Thank you so much. -
Review 10 (2024-12-13 - Rating: 5)
Compared to my last Septic company, these guys are great. Responsive, good people, communicators, Quality work. A little pricey, but what isn’t nowadays. I recommend highly. -
Review 11 (2025-01-08 - Rating: 5)
They are honest, dependable and polite things not founded often within the same establishment. Yes I would recommend this company! We will be using them for future needs! -
Review 12 (2024-11-27 - Rating: 5)
Jonathan Musgrave, an employee at Underwood plumbing was nothing short of awesome, emergency call late at night to assist in a water heater replacement and replacement of faulty valves and plumbing for said water heater. Extremely professional and would recommend them to anyone that needs anything plumbing related. This company has my business. Workmanship is excellent and I dont have to worry about any leaks in the future which being a homeowner is a massive relief in itself. -
Review 13 (2024-12-17 - Rating: 5)
Just had Cole come to the house to provide a second opinion on an issue with my bathtub. The first plumber quoted me over $900 to fix the issue. Cole immediately recognized it was a simple fix and had it taken care of for $150. I couldnt be happier. -
Review 14 (2024-11-15 - Rating: 5)
Ive had the opportunity have Dusty Underwood Plumbing out to my place multiple times over the last few years. They have replaced a frozen water spigot, installed a new main water line, and put in a new toilet. They have always fixed the issue I called them out for. The receptionist is easy to talk to. And they send a message out before the technician arrives with their picture so you know who will be doing the work.Special thanks to Johnathan Musgrave, Michael Bezdek, and John Jenkins in addition to all the other guys who have been out to my place to keep the water flowing. I really appreciate yall. -
Review 15 (2024-11-20 - Rating: 5)
I have been using Dusty Underwood Plumbing & Septic, Inc. (DUPS) since February of this year (2024). My business has 5 large septic systems which had been in operation for 3.5 years prior to DUPS beginning their service for me. They took a very pro-active approach to finding issues and performing repairs and maintenance that exceeded my expectations. Their lead technician, Colton, has been looking after all aspects of the service requirements on the 5 systems and his performance has been professional. He communicates well with me and my site manager and he also pays a great deal of attention to details which is much appreciated, and this has resulted in reducing my repair costs significantly. I highly recommend DUPS for anyone who has large septic systems. -
Review 16 (2025-01-05 - Rating: 5)
They were able to see me same day and were really quick and thorough to fix what I needed for a fair price! Very friendly as well! -
Review 17 (2024-12-30 - Rating: 5)
Underwood plumbing was excellent! Quickly got me on the schedule and Anthony was professional and got everything fixed. Highly recommend!!! -
Review 18 (2024-12-04 - Rating: 5)
The service is exceptional every time they come out to your house. They always send you a picture of the technician coming. The technician lets you know they are on their to your house and when to expect them.Great company to work with. -
Review 19 (2024-10-11 - Rating: 5)
Called on a Friday morning and they were able to come out the same day. Cole and Tidman were on time and professional in fixing a clogged drain from my washing machine. I have used Dusty Underwood Plumbing several times over the last few years and have alway found them to do a great job. Would 100% recommend them. -
Review 20 (2024-11-27 - Rating: 5)
My hot water heater went kaput and I called David Underwood plumbing and they got out to my house within a couple of hours. Andrew did a fantastic job. Thanks again. -
Review 21 (2024-08-14 - Rating: 5)
I would highly recommend Dusty Underwood plumbing! Andrew helped us locate a main line that 2 other plumbing companies could not find. They are kind, efficient and reasonable. I will definitely use them again. -
Review 22 (2024-11-18 - Rating: 5)
Got a text message when Chad was on his way. He was quick with his work and careful of property. Very pleased with the company and the employee. -
Review 23 (2024-07-16 - Rating: 5)
I have absolutely no problems with the system. I’m glad I replaced my old outdated system. Dealing with Dusty Underwood has been mostly a great experience. It’s never awesome to have to replace something that expensive, but they made it less painful. Everyone was helpful and friendly from the ladies in the office to the crew that came and installed the system. I would fully recommend them to anyone that needs any work done. And being in Bonham was no problem. -
Review 24 (2024-09-12 - Rating: 5)
Quick and easy! Reasonable priced septic pump out. New truck and friendly technicians. Don’t put up with crappy service go with a company you can trust! -
Review 25 (2024-09-10 - Rating: 5)
I have had a total of 5 different plumbers at my home. Nate and Michael did a wonderful job and were very professional. I have found my permanent plumbers now. Thank you for a great job. -
Review 26 (2024-07-26 - Rating: 5)
Always happy with how friendly everyone is - office staff and technicians! I also love that they send texts with photos of who (technician) is on the way. And love that they text reminders about renewing our septic service contract! 10/10 recommend! -
Review 27 (2024-07-17 - Rating: 5)
John Jenkins and his crew were all very professional, courteous, knowledgeable, and thoughtful. They did everything they could to make our life less stressful. We enjoyed having them in our home and the great job they did in totally replacing our homes plumbing. We will recommend them for any job, large or small.Ray and Marietta Van Heusen -
Review 28 (2024-09-24 - Rating: 5)
Jonathan Musgrave was very professional and thorough with our plumbing work.Dusty and his team always have been great to work with and highly recommend them. -
Review 29 (2024-11-06 - Rating: 5)
Fast, friendly, and professional. They responded right away. Great communication. Their team found our problem and had it resolved by the end of the day. Can’t recommend them enough! -
Review 30 (2024-08-26 - Rating: 5)
Very happy with the work they do every year. They techs are always super nice and knowledgeable. They always clean up after their jobs. Will continue to use the for my plumbing needs. -
Review 31 (2024-09-24 - Rating: 5)
Phillip was very knowledgeable, very professional, and incredibly courteous. He gave me a quote before starting work. He worked very diligently and finished the job in a timely fashion. -
Review 32 (2024-09-25 - Rating: 5)
Fantastic young man ! Represents your company well and is an asset to you! He was professional, knowledgeable, efficient and friendly! We will surely be using this company and asking for Jonathan for any future plumbing issues! -
Review 33 (2024-07-11 - Rating: 5)
Great company to use for your plumbing needs in Bonham, TX. I’ll definitely use Dusty Underwood moving forward. Very responsive and diagnosed issue immediately. Great job repairing my leak at a fair price. Philip did a great job! -
Review 34 (2024-08-30 - Rating: 5)
Prompt service and the two men that came out were great. Explained the service they performed as well as what should be done next without pressure selling. Great service! -
Review 35 (2024-12-07 - Rating: 5)
Extremely efficient office and professional crew. They have taken care of us for several years. So grateful to everyone at Underwood! -
Review 36 (2024-12-23 - Rating: 5)
Prompt and effective communication, my issue ended up being resolved through City utilities on a line that wasnt on my property, but I enjoyed the technician being informative and personable. -
Review 37 (2024-07-17 - Rating: 5)
He showed up at a timely manner. He did a great job. I’m really pleased with his service. He was very respectful. I appreciate everything that was done. It was great. I highly recommend this company. -
Review 38 (2024-12-12 - Rating: 5)
He was so polite, professional, answered all my questions and got here when he said he would with a text in advance to let me know he was heading my way. Great experience! -
Review 39 (2024-09-06 - Rating: 5)
Great, friendly servicemen! We dont plan to use anybody else. If you are in need of a plumbing and septic service, look no further - Dusty Underwood! Ask for Philip Seymour you wont be disappointed! -
Review 40 (2024-12-01 - Rating: 5)
Underwood Plumbing and Septic saved our holiday weekend when our septic failed and needed both emergency attention and to be pumped out. I called 7 companies, they were the only one who actually responded yet all of them said 24x7 service. -
Review 41 (2024-08-30 - Rating: 5)
John & his crew were hard working & very respectful. They did a great job & kept me informed as work progressed. Super satisfied with the whole experience. -
Review 42 (2024-09-18 - Rating: 5)
Michael was friendly and efficient. He gave me an exact price with multiple options, then quickly performed my service. -
Review 43 (2024-12-24 - Rating: 5)
I am completely satisfied with Underwood’s septic pumping service. They were professional in arranging my appointment, kept me informed and arrived within the expected time window. Chad and Matthew were cordial and expert in their skills. They did not try to sell me something I did want or need. Their fee estimate was accurate and reasonable. I will gladly use them again. -
Review 44 (2024-09-12 - Rating: 5)
Johnathan and Brian were able to get my toilet working in less than an hour. Thank you so much for getting the repair done so promptly. -
Review 45 (2024-12-11 - Rating: 5)
Great service, great work, even better employees. Highly recommend them for all jobs. Professionalism at its best. -
Review 46 (2022-09-01 - Rating: 5)
Josh Wallace, Josh Lawson, Garret, and Derek were very professional, technically knowledgeable and courteous in their work to remove/replace our family’s homes septic system. Josh W. and his team were extremely careful with locates, working around our existing trees, sloped grades, demolition work and all the trench work needed to get the new septic system in place. Josh W.’s leadership and communication to his team and to us were appreciated to ensure the work was done properly but more importantly the new septic system would be functional in our home. No detail was to small and the crew inspected each others work for quality control during installation. Overall Josh W. and his crew were first class and we would highly recommend Dusty Underwood and this crew in any new septic/plumbing work you may need in the future. Our family thanks Josh W. and his crew! -
Review 47 (2024-10-16 - Rating: 5)
Jonathan Musgrave came out the same day I called and fixed my bath tub valve leak. Straight to the point. In and out within 2 hours. -
Review 48 (2024-09-29 - Rating: 5)
They were great. Arrived on time, communicated flawlessly and fixed the issue right away. I highly recommend them. -
Review 49 (2024-12-20 - Rating: 5)
Great group. Techs are professional and courteous. Been using them for years. -
Review 50 (2024-09-30 - Rating: 5)
Called and got same day service! When Matthew arrived he was friendly and professional. They pumped my septic tank and was gone in about 45 minutes! -
Review 51 (2025-01-02 - Rating: 5)
Excellent company. Courteous and reasonable priced. Will use again. -
Review 52 (2024-06-27 - Rating: 5)
They sent a technician very promptly. The technician Philip was punctual, very knowledgeable, friendly, experienced and professional. I will use Dusty Underwood Plumbing again for all my plumbing needs. -
Review 53 (2024-12-22 - Rating: 5)
Very professional and knowledgeable. Easy to schedule and would highly recommend for any septic services. -
Review 54 (2024-08-25 - Rating: 5)
After having several companies over the last few years that constantly let us down I have finally find a septic company that lets me “set it and forget it”. They do good work with excellent communication. -
Review 55 (2024-11-19 - Rating: 5)
Chris spend 30 minutes helping me to understand how my septic system worked and answering my questions. Very professional and helpful. -
Review 56 (2024-08-28 - Rating: 5)
Was able to come out same day earlier than they’d even quoted me, and provided excellent service. -
Review 57 (2024-05-24 - Rating: 5)
They showed up within an hour of me calling, and had our issue fixed promptly. Always very professional, great communication, and punctual.Update: 5/24/24 - we had to use this service again to fix a septic issue. They showed up the very next morning after we called. Prompt service, and fixed our issue quickly. Johnny, our tech, was AMAZING. He went over and above to ensure our issue was completly resolved, and to educate me on how to better care for the system. He was professional and courteous, and very knowledgeable. Hard worker. I would highly recommend Underwood Plumbing. -
Review 58 (2024-06-13 - Rating: 5)
Everything was quick and easy. Very nice service techs, explained everything, didnt leave a mess. Will use Underwood plumbing again if I need any plumbing work done. -
Review 59 (2024-08-27 - Rating: 5)
Had my septic system pumped today. Wanted to shout out to Lee for being professional and just a great guy. Also a shout out to the company for seeing to me within 24 hours of my initial call. You folks continue to give great service, year after year. Thank you.Update 08/27/2024Once again, quick response time and problems repaired the same day. Still great service! -
Review 60 (2024-05-31 - Rating: 5)
Technician Johnny Stover came out to do a inspection and I have nothing but nice things to say. The man was very helpful and pleasant. He walked me through what steps he was doing and explained anything that needed to be fixed. -
Review 61 (2024-07-17 - Rating: 5)
I called in the afternoon and they were there the next morning. Nice guys and they explained everything and my options before the work started. They tested everything and cleaned up after themselves. -
Review 62 (2024-06-04 - Rating: 5)
We have used Dusty Underwood for both a septic emergency last year and recently to replace our dead water heater. Everyone has been, kind, courteous, experienced, and honest. Highly recommend! -
Review 63 (2024-08-30 - Rating: 5)
Excellent service!! Jonathan was very polite and knew exactly what to look for. We will definitely be calling again. -
Review 64 (2024-07-20 - Rating: 5)
Highly recommend these guys and gals. Extremely knowledgeable and extremely courteous. They will work around your schedule and make it easy for you. -
Review 65 (2024-07-25 - Rating: 5)
They showed up promptly. The problem was fixed. There was a mild leak after the repair was done. After I informed them they showed up the next day and fixed it with no additional cost. -
Review 66 (2024-05-22 - Rating: 5)
Trent and Micheal were fantastic. I’m very satisfied with the service I received. Not only will I use them again I would also recommend them to anyone who needs plumbing repairs done. Thank you Trent and Micheal. -
Review 67 (2024-04-29 - Rating: 5)
The most KNOWLEDGEABLE courteous, hard-working young man! Johnny S. Is an asset to: Underwood Pluming & Septic In my eight years of living in Texas.. I can definitely state that the experience & knowledge that he brings to the table with my aerobic system, put my mind & heart at ease. Thank you Johnny for being a hero to our family today. :) -
Review 68 (2021-09-02 - Rating: 5)
There are many DIY jobs Im capable of doing around the house, but there are times I need a professional and Dusty Underwood Plumbing is one of my go-tos when I need help. Ive had to use them several times and have never been let down with staff or service. -
Review 69 (2024-05-21 - Rating: 5)
DUPS continues to provide fantastic service. Brian and Jonathan replaced a leaking water heater for us. Did a great job at a very reasonable price. Thank you again Dusty Underwood. -
Review 70 (2024-01-23 - Rating: 5)
We were very pleased and impressed with the plumber Philip Seymour that fixed our gas leak to our gas fire place. He was nice professional and knowledgeable about his job and made sure we were happy with the outcome. Would recommend him highly -
Review 71 (2024-09-19 - Rating: 5)
Everyone was great, Jerri got someone out and problem fixed in less than 24 hours. Cole was quick and efficient in fixing the problem. -
Review 72 (2024-09-18 - Rating: 5)
I’m a maintenance director at a nursing facility. Called these guys and they were here in 2 hrs. Office personnel and on-site workers very friendly. They will be my go to from here on out! -
Review 73 (2024-04-04 - Rating: 5)
Earlier this year, we used Dusty Underwood for a complete new septic install (pulling two separate and very old ones). They did a great job. Today - Johnny Stover with DU came back to do some finishing work on settled dirt and took the time to check with me several times and make sure he completed the work exactly as I wanted. I appreciate that. -
Review 74 (2024-07-02 - Rating: 5)
Excellent service and courtesy from the technicians. Philip Seymour was a pro and explained what he was performing each step of the way. Perfect!! -
Review 75 (2024-07-29 - Rating: 5)
Anthony was very professional, answered any questions I had knowledgeably and did the work quickly and effectively. Would absolutely recommend!We had a neighbors cow break our waterline, he was able to repair it with no issues! -
Review 76 (2024-07-22 - Rating: 5)
Could not have gone any smoother. Great response, pricing, completed work and customer service! Customer for life. -
Review 77 (2024-04-14 - Rating: 5)
I think the owners of this company run a good and honest business. They replaced a sewer line that my tree had its roots in over several different places earlier in 2023. There were no change orders or anything along those lines. It looked to me as if the labor involved had to be more than they first thought. -
Review 78 (2024-10-03 - Rating: 5)
John and crew replaced a shower pan and did a thorough job. Cleaned up afterwards. Good work! -
Review 79 (2023-11-03 - Rating: 5)
Highly recommend this company! Fast, professional, and reasonably priced. The plumber that came over was very knowledgeable and provided multiple repair options, at different price points. The whole process is very transparent and immediately put me at ease. I will definitely be calling them for any future plumbing needs.Thanks again! -
Review 80 (2024-07-11 - Rating: 5)
Was using another company and not happy with their services. Called Underwood and they came out same day, gave me multiple quotes and will be using them in the future. -
Review 81 (2024-01-03 - Rating: 5)
Ray from Dusty Underwood was very friendly and his work was very good. He even gave me a heads up as too what the issues was that lead to the septic being clogged. He then went on to make my 2 boys day by giving them each a magnet of his truck. Will use their services again! -
Review 82 (2024-01-19 - Rating: 5)
They were able to take care of me in a very prompt manner. Everyone was so kind and courteous. The work was done so quickly I was amazed, and would recommend anyone using them, I will be using them in the future. They went above and beyond to take care of my dilemma of winter plumbing breakage. -
Review 83 (2024-08-28 - Rating: 5)
Weve had an exceptional experience with Dusty Plumbing Service, having utilized their services three times. Their responsiveness has consistently impressed us. Today, Mike, our plumber, demonstrated utmost professionalism and efficiently completed the job. We appreciate Dusty Plumbing Service for being the best in the business. Thank you! ⭐⭐⭐⭐⭐ -
Review 84 (2024-12-31 - Rating: 5)
Awesome service would call again Thank you for your time today will definitely recommend you! God Bless and Happy New Year 🎆 -
Review 85 (2024-09-10 - Rating: 5)
Dustys team of professionals installed risers on our septic tanks and the job was done at the quoted price and the left our yard clean. -
Review 86 (2024-12-28 - Rating: 5)
Our kitchen drain backed up on a Friday night. Even with weekend hours, they were very responsive. You will pay a premium for the weekend visit, but thats to be expected. Our technician was prompt, professional, and courteous. -
Review 87 (2024-01-17 - Rating: 5)
Called 4 plumbing companies because of leaks and clogged drains in kitchen sinks this week during the recent cold weather. Dustys was the only one that responded immediately. Gage came out and fixed both the leaks and the drain. Very professional and courteous!Price was very reasonable and I am very happy with the results. Highly recommend them! -
Review 88 (2024-09-06 - Rating: 5)
Everyone was very nice and helpful. Very prompt coming out to give an estimate and then to coming out and do the work. Very quick and efficient. I will definitely call them next time I need any plumbing work done. -
Review 89 (2023-08-14 - Rating: 5)
Elliot came out today for our scheduled inspection. He gave a thorough explanation of how the entire system works and was very knowledgeable. This is the same excellent service weve had every time a technician has come out. We are glad that we found Dusty Underwood Plumbing to handle our septic system. -
Review 90 (2024-07-19 - Rating: 5)
So nice!! I love a picture is sent ahead of time so you know who is coming. He explained everything. Very fast process! -
Review 91 (2024-09-21 - Rating: 5)
They are a great company. Very prompt and professional. Honest and fair priced -
Review 92 (2023-12-08 - Rating: 5)
We had a blockage in our pipes that ended up being tree roots in a whole section of the pipes. The technicians were great! They got everything fixed in better timing than I had expected. Everyone was nice and professional. The pricing was right where I expected. I will definitely be using them again! -
Review 93 (2024-04-26 - Rating: 5)
I can’t say enough great things about this company! They were so helpful and patient! The guys that came out today were awesome! Thank you so much Jonathan and Brian you guys are keepers!!! -
Review 94 (2023-05-31 - Rating: 4)
Gabe was great. Was able to get out to a rental property of mine and fix a plumbing issue. It was actually the garbage disposal. Although, $475 to replace in what took 30 minutes is robbery IMO, I didn’t have an option and it was worth it as I just didn’t have the time to do it myself. He was also able to let me know that it was negligence which is important because the responsibility is now on the tenants and their deposit. Thanks Gabe!To the dispatcher who failed to assign a technician for my original appointment of 8-10, I appreciate the apologies but it put the tenants in a tough spot. That was super frustrating. That’s why I only gave 4 stars. -
Review 95 (2024-07-24 - Rating: 5)
JT and John were on site for a total of 3 days to upgrade the control systems for the two septic systems on our property, and then replace the concrete risers on both tanks with modern PVC easy-access risers.Half way through the job, they were surprised to see that the property construction company had run a French-drain across the top of the septic tank and mistakenly hit it when digging out the riser. Without mentioning anything, they went to the local plumbing store, picked up the parts and repaired the damaged 6 tube. Many lessor companies would have just covered the damage over with soil and I would never have known until the rains washed away half my landscaping. These guys went above-and-beyond in every way for this job - a highly recommended team and company. -
Review 96 (2025-01-05 - Rating: 5)
Cole was very thorough in explaining the whole procedure. -
Review 97 (2024-01-11 - Rating: 5)
Definitely would recommend. The weather didn’t cooperate too well with the replacement of our gas line but they stayed on top of the situation as best they could. Loaned us some electric heaters as well. Always notified us when they were on the way. -
Review 98 (2024-05-17 - Rating: 5)
Colton was thorough and quick in repairing my system. He explained each step and his diagnosis. Dusty Underwood is a great company for any plumbing needs. -
Review 99 (2023-07-03 - Rating: 5)
Our kitchen sink stopped draining late Sunday night. I called Monday morning at 10:25am and the very nice lady told me she checked and could have someone come the same day between 12-2pm. Gage showed up about 11:45am and after a quick assessment told us what was need and gave quotes for different options. An hour later he was done and the sink was fully functional. Great experience and staff!! Will use Dusty Underwood Plumbing again. -
Review 100 (2024-05-01 - Rating: 5)
The service and knowledge is top notch. I got a full explanation of how things work, how to maintain the system, and I HIGHLY suggest the maintenance plan. The discounts you save on pump outs and repairs, it pays for itself! -
Review 101 (2024-01-19 - Rating: 5)
Dusty Wood was able to come out during the freeze to check out our tankless heater that wasnt producing hot water within a day of our request. They scheduled a service call for later in week when temps had thawed to service the heater. All is working and they had great communication and were on time. -
Review 102 (2024-10-25 - Rating: 5)
Chris was patient, informative, knowledgeable and efficient!Thanks for sending him! -
Review 103 (2023-11-04 - Rating: 5)
Woke up to my bathtubs and toilets backing up but didn’t quite over flow yet! Micah is the best! He walked me through it all and explained everything and resolved the issue in under an hour! Would very much recommend these guys not only to my friends but also my family! They really did save not only our day but also our weekend! Thank you so much -
Review 104 (2024-08-30 - Rating: 5)
On time, very polite, very informative. We are satisfied with their work. -
Review 105 (2024-07-01 - Rating: 5)
Anthony was very professional and knowledgeable. He knew exactly what the problem was informed me and got to work.Good people. -
Review 106 (2023-09-13 - Rating: 5)
Replaced old septic with new one. Outstanding work with hardworking crew. Completed job and it looks very professional and everyone one the team was very professional. Highly recommend and I will keep using Dusty Underwood for all my plumbing and septic needs. -
Review 107 (2024-06-13 - Rating: 5)
Top notch septic services, once again Im a very satisfied lifetime customer. Field techs at underwood plumbing are awesome. Will definitely recommend to friends and family. -
Review 108 (2024-04-23 - Rating: 5)
Colton was very professional and thorough. Answered all my questions and explained everything he was doing. Did an excellent job getting my septic system going again. -
Review 109 (2023-11-08 - Rating: 5)
I have used Dusty Underwood for several watet leaks on an old waterline. They are very professional and trustworthy. I am always impressed by their ability to diagnose and solve the issue. I am always relieved when I see their truck pull in the drive. -
Review 110 (2023-10-26 - Rating: 5)
We are extremely grateful for Ray Crider and Colton Gilbreath at Dusty Underwood Plumbing and Septic. We called first thing in the morning about a broken tank lid and foreseeable overflow. Colton was out to inspect the situation soon after the call was made. He was thorough in his assessment and took the time to answer all my questions. I called the office shortly after and Courtney helped me get a same day appointment to pump and clean the tanks.Ray had our tank and wallets in interest. He was friendly, and exceeded my expectations in the quality of his work. Thankful for how skilled and professional he and his assistant were.I highly recommend this company, and am very thankful for their help today! -
Review 111 (2024-07-05 - Rating: 5)
The techs for pumping and repairing were on time . Answered all my questions and concerns. Definitely will recommend these guys .Great service over all THANK YOU -
Review 112 (2024-06-25 - Rating: 5)
Great people! They’re extremely respectful and show all repairs/ recommendations rather just hand me a bill! -
Review 113 (2023-09-01 - Rating: 5)
I now have a plumber in my contact list. I had an underground water leak. Gage came out on time assessed the problem and gave me an estimate for the repair and set a return visit with the necessary equipment. As scheduled Gage and Micah came out made the repair much faster than expected, came to the door to settle up and told me they hadnt needed the excavator so the price ended up less than half the estimate. This the honesty I want from those I do business with, anyway thats why I have a plumber in my contact list. -
Review 114 (2022-12-21 - Rating: 5)
Cody was AWESOME! The company was wonderful from the moment they answered the phone through Cody’s service call.Brittany is very friendly and helpful on the phone.We received a text with his photo when he was on his way. He pulled up in a nice, clean, well marked van. He was friendly, professional and was well prepared. He knew just what to do and made the repairs in good time. He cleaned up the area after he worked.This is the third project they have done for us and every time the whole team is friendly, courteous and excellent at what they do.We HIGHLY recommend them. We will have them back to do future work. -
Review 115 (2024-09-14 - Rating: 5)
Dusty Underwood Plumbing & Septics service is excellent. Everything went smoothly. -
Review 116 (2022-11-24 - Rating: 5)
Tech Josiah was very prompt to get here. He was so nice and professional. He genuinely cared about our problem and did everything he could to fix it.Stefanie who took our call was very nice and sympathetic. She understood that we had an emergency situation on Thanksgiving of all days.I would use them again and recommend them to anyone I know! -
Review 117 (2021-01-14 - Rating: 5)
They did a great job. The receptionist, Jennifer, was very pleasant and helpful. She gave me a clear breakdown of the cost. Austin was our technician. He was professional and fun! He was willing to answer my questions and gave me advice. I am very happy with their service and would like to use them again. Thank you! -
Review 118 (2024-05-09 - Rating: 5)
Johny came out and inspected my septic and found multiple flaws within the system! Looking forward to working with this company! Very honest and upfront with what all that needs to be done! -
Review 119 (2024-09-26 - Rating: 5)
Local, on time, honest and very friendly.. Will use them all the time!! You should also!!😊 -
Review 120 (2022-11-11 - Rating: 5)
When I first figured out there was a leak somewhere in a line buried outside my house I just purchased, I called a few plumbers. Most never answered the phone; the one that did never showed up or answered again. Then I called Dusty Underwood plumbing and was greeted with a friendly, helpful staff who was able to send someone out to give me a quote. They were honest and said there was a good chance there was more than one leak and that I had the option to have a whole new line ran from my meter to my house. I opted for that decision - and it was the right choice. The previous line was poorly done with multiple leaks. Cody and his co-worker showed up got a new pex line ran with good Uponor compression fittings and had me back online the same day. No more shutting off the water at the meter now either - the flat rate included hand shutoff valves at street level and at the house.To add the to dedication of service, when they had finished, I noticed a very small drip coming from a fitting. Cody immediately jumped back in the hole and got it replaced and made sure it was sealed. Brittany at the front desk also saved me by getting my service call bumped up by 4 days since I was having to keep the water shut off at the meter.Couldnt be happier with the work and will recommend them to others! -
Review 121 (2023-03-16 - Rating: 5)
Gage is my moms new hero! He showed up this morning extremely professional and got straight to the job we called him for. He immediately located the leak and knew how to fix it. As we stood hovering over him watching him work and wondering what he was doing he was very nice and took the time to explain all to us. We could not have been more pleased with his expertise and efficiency. We also want to say thank you to Stephanie who we extremely helpful and patient with us in making sure we were on the schedule. Thank you Dusty Underwood Plumbing & Septic! -
Review 122 (2023-04-27 - Rating: 5)
I’ll definitely be recommending Dusty Underwood to everyone! Everybody that has come by for various reasons throughout the past couple weeks has been phenomenal! Very professional, informative, timely, and overall good at what they do. From now on if I have any plumbing/septic needs, I know who I’ll be calling. Thank you to everyone that has come out, you guys have been awesome! -
Review 123 (2023-09-05 - Rating: 5)
Was quick to set up an appointment the day we called, followed up and texted to let us know status of the technicians arrival. Gage was professional and confident and took care of our issue quickly and completely! -
Review 124 (2024-09-17 - Rating: 5)
We had to have our septic tank pumped. The communication and service was excellent. -
Review 125 (2024-09-17 - Rating: 5)
Very polite! On time…actually early!!! Would definitely recommend. -
Review 126 (2023-09-20 - Rating: 5)
The technicians replaced our hot water heater quickly and it’s working great! They were friendly and helpful the entire process and came out quickly to get it done. Gage was great and very knowledgeable! -
Review 127 (2023-12-13 - Rating: 5)
Phillip did an excellent job with our plumbing issues. I also appreciated how quickly they scheduled us and showed up. Definitely recommend. -
Review 128 (2022-07-14 - Rating: 5)
Absolutely great service! Needed to move my scheduled maintenance up a few months and they were more than happy to accommodate with no additional fees! Found out we needed a septic sprinkler head repair, pricing was very reasonable and had it fixed and working in less than 2 days! Would highly recommend. -
Review 129 (2022-06-13 - Rating: 5)
Very happy with the service, was mad at first because my repair was out of warranty, but they ended up honoring it anyway. I’ve used this company 3 times now and I will continue to use them. The plumber’s are well educated and very helpful. I usually only deal with Micah, but pretty sure they have a good team. Thank you so much. -
Review 130 (2023-05-26 - Rating: 5)
I cant say enough good things about this plumbing company. Professional, friendly, worked hard to fix the plumbing problem as efficiently and cost effective as possible. Thank you Gage Gibson you are an asset to this company, they are lucky to have you. I will be recommending this company to anyone that needs plumbing service. -
Review 131 (2024-11-16 - Rating: 5)
Chris was awesome! Appreciate his knowledge and professionalism! -
Review 132 (2023-06-13 - Rating: 5)
Micah and his entire team were outstanding. Very professional, knowledgeable, and thorough with excellent communication. We’re a new customer they treated like an old friend. Moved our entire ranch account to them. -
Review 133 (2023-10-20 - Rating: 5)
Elliott found electrical wires unprotected and did a great job by placing them in a junction box and added silicon for waterproofing. Great job. I would recommend Dusty Underwood Plumbing & Septic for your needs. -
Review 134 (2023-03-21 - Rating: 5)
I had a water leak in both my guest bathroom and kitchen sink. I called and the technician came early the next morning. The price was very reasonable and the quality of the work outstanding! They are my go to company for plumbing issues. I highly recommend them. -
Review 135 (2021-02-02 - Rating: 5)
I called yesterday and my appointment was made for 830am today. The technician, Wes, was amazing! He was very professional and solved every problem our system threw at him - and there were a lot! He was very straightforward with the options so we could make well informed and easy decisions. He went above and beyond what we expected. He definitely deserves a raise after what we put him through! We signed up for a service contact because of Wes. They have the lowest price Ive ever experienced so I couldnt pass it up. God love yall - Thank you for answering the phone yesterday! We couldnt be happier! -
Review 136 (2024-01-19 - Rating: 5)
Yes it was excellent John and his two helpers was great polite work very hard to get it done right and we had really really appreciate that we will use you again and we will refer yall to other family members and Friends -
Review 137 (2022-11-18 - Rating: 5)
Our plumber was Jerry and he was kind, knowledgeable, efficient, and fast. He gave us reasonable options and took care of our broken sewage line in good time. The scheduling staff were also kind and efficient. We had a good experience and will be contacting them again if we have another plumbing need. -
Review 138 (2024-11-21 - Rating: 5)
Dusty Underwood plumber came out even earlier that originally expected. Quickly identified the small leak in my bathroom and fixed it. Great service and timeliness!! -
Review 139 (2024-12-30 - Rating: 5)
They are always on top of it. Great technicians who do great work. Might be on the higher side of costs, but with the crew they have and the warranty offered its all worth it. Josiah was awesome as well... Really friendly and polite. -
Review 140 (2023-11-09 - Rating: 5)
Very professional, friendly employees. They were able to replace my water heater in a timely manner. Everyone I spoke to was very friendly and compassionate. Everything was handled very professionally! -
Review 141 (2020-07-17 - Rating: 5)
Dusty Underwood Plumbing to the rescue again! We had a MAJOR repair at one of our Duplexes. Micah and the team fixed everything and did an excellent job! Jennifer kept us updated from the office side. We have used Dusty Underwood Plumbing for years and the service just keeps getting better! Great job in sending our out estimates quickly and offering digital signature options plus continuing to deliver quality, reliable service. You All are GREAT! Thank you! -
Review 142 (2021-01-16 - Rating: 5)
We had a leak over the weekend and needed an emergency repair. They were responsive and had a tech out to us within 2 hours. Our tech Josh was thorough and explained everything to us. Great service and friendly. 10/10 would recommend, and we will be using them again in the future. -
Review 143 (2024-04-19 - Rating: 5)
Anthony was very respectful and got our hose bibs replaced in a timely manner. I would highly recommend this company to everyone! -
Review 144 (2023-03-25 - Rating: 5)
Phillip was our plumber.He was polite, professional, personable an obvious expert at his profession. He communicated well, even taking extra time to communicate over the phone with my other family relative to confirm he met and exceeded everyone’s expectations.He cannot be recommended highly enough to do justice for his demonstrated professionalism. -
Review 145 (2024-07-24 - Rating: 5)
Great first Septic system clean out, On time, answered all of my questions, cleaned up after themselves, 100% recomended -
Review 146 (2024-09-28 - Rating: 5)
Prompt and professional service. We will always use Dusty Underwood! -
Review 147 (2021-06-04 - Rating: 5)
Courtney, the person who helped get us an appointment and Cody, the technician, were both absolutely pleasant and professional. I was given a quote before Cody did any of the work. He was very informative and a very nice person to visit with. He was actually several hours early and sent a text message to let me know he was headed our way. So happy I called these guys and will again if need arises. Thank you Courtney and Cody! -
Review 148 (2023-09-19 - Rating: 5)
Micah came out to fix an outdoor faucet. He was on time, very professional, and did fantastic work. We will definitely be using Dusty Underwood for all of our plumbing needs in the future. -
Review 149 (2022-08-17 - Rating: 5)
I have used Dusty Underwood plumbing twice. They are a great company to work with. The tech Cody is amazing and explains everything they do. Great job and pricing is outstanding! I will continue to use them anytime the need arises. Great job!!! -
Review 150 (2023-03-09 - Rating: 5)
We are very pleased to say that any problems we may of had with our plumbing has been taken care of professionally and therefore we are very satisfied with the attention and courtesy extended to us . Their plumbers are very accurate and professional and knowledgeable. So thank you very much. We definitely would recommend your company. -
Review 151 (2024-09-20 - Rating: 5)
Philip was very professional and explained everything he needed to do. Your company needs to take care of him and keep him! He is trustworthy and for that Ill keep using your services -
Review 152 (2023-12-06 - Rating: 4)
The owners let us down in a small way, but more than made up for it, and we are back to generally positive. They do care about their reputation so should care about your results with them as a contractor. -
Review 153 (2019-10-30 - Rating: 5)
Great work! Dusty is honest and his insights were very helpful. The office staff are friendly and professional. The guys who came out were timely, polite, and clean. Will definitely be calling on them again for our next project! -
Review 154 (2024-11-30 - Rating: 5)
We have used these folks for years and highly recommend! Always on time, polite and know their business! -
Review 155 (2021-03-18 - Rating: 4)
The guys installed a new aerobic septic system and we are completely happy with it so far. The installers, Phillip, Blake and Josh were awesome. Blake worked magic with his skid steer and excavator and they all were very polite, respectful and informative. Phillip was great at problem solving on the spot as issues arose.The only issue was that the office/scheduling communication could have been better. We almost always had to initiate the conversation but then they followed through after that.We would highly recommend Dusty and team! -
Review 156 (2024-08-29 - Rating: 5)
Awesome work! Helped me out in a bind and very professional. -
Review 157 (2021-09-09 - Rating: 5)
Absolutely wonderful. This is the first time I have owned a property w/a septic tank. Had no idea what to expect. Technician was more than on time, super friendly, definitely knew his job well, was patient and answered all my annoying questions and got it all done way faster than I expected. AND the price was great. I would very much recommend this business to anyone !!! -
Review 158 (2023-02-27 - Rating: 5)
Great experience with technician Noah Carr. A real professional who takes his job and his customer service seriously. Where others have slacked and/or faked thier septic inspection requirements for my home, Noah always completes each item on the checklist and offers explanations and honest suggestions when asked. He is indeed an invaluable representative for the company! -
Review 159 (2023-08-26 - Rating: 4)
I originally called them because my kitchen sink would fill with water every time I ran my washing machine. This had been going on for six years, since I purchased this house. I tried everything, but nothing worked. Called the company to come out. Mike ran the snake, and I told him I had installed the new grey water drainage upgrade (2 inch to 3 inch) a year prior to this call. He then ran the snake from my washing machine drain to the grey water drain from my house. Thought all was good. Ran the final cycle on my washing machine. All water backed up worse in my kitchen sink!!!! It was more than Id EVER seen, and water was on my laundry room floor!!! I immediately called them back and told them what was happening. Mike was back in 20 minutes. He ran the snake again from the washing machine dain to the main drain to the grey water. All the water drained. After that, I dumped a gallon of Dran-O in my washing machine drain, because Mike said it was due to heavy grease clogs. I ran a full load of laundry the next day. No backflow to my kitchen sink at all!!! I am only giving 4 stars, which is still a good rating, because I got a snake and a camera ran through my pipes which proved my pipes are ok, but also proved Dran-O was all that was really needed when applied at the correct points. Great tech though! -
Review 160 (2022-04-06 - Rating: 5)
Highly recommend this company. Services efficient, fast, and thorough. We have used a couple of other companies prior to this and had terrible results and been very unhappy. This time was a completely different process, obviously we have been dealing with the wrong people. I am definitely going to recommend their services to everyone I know as well as continue to utilize their company for any of my plumbing needs! -
Review 161 (2024-06-10 - Rating: 5)
Elliott came out on Sunday evening, looked professional, and completed the job in my septic. And Thanks to Breanna for the referral. -
Review 162 (2022-11-05 - Rating: 4)
Updating this review based on new experience with Underwood Septic & Plumbing:It seems Underwood has a new operations manager who reached out to me recently to address my concerns. I explained that to this day, nobody has attempted to address the concerns I posted about in my previous review, even though they said they did. He apologized and said it would be taken care of.This contact from their new operations manager occurred because I had a warranty claim for the septic system they installed a year and a half ago. After explaining everything, Underwood Septic sent out several plumbers to my house to repair a damaged main line under warranty and also sent out a septic expert to repair a damaged air line under warranty. The guys spent better part of a day digging and repairing my issues, and today everything is working well.Cody from plumbing and Noah from septic are awesome and super nice guys. I wasnt able to be home when the work was being done, however my wife communicated with them and we even video chatted so I can see the trouble they found and resolved. I think the Underwood team did an excellent job of addressing my warranty claims and did so VERY quickly.Im updating this review to 4 stars as my original concerns stated below are still pending. Once addressed Ill update to 5 stars. Either way, I think my negative experience is the exception and not the norm. Ive used them for several other plumbing and septic repairs and theyve been great.------------------------------------------------------------------------------------------------We have used Underwood Septic for our septic maintenance since we purchased our home 2 years ago. In May 2021, Underwood installed a new aerobic septic system as our previous one was not installed properly and had many issues. The Underwood sales team constantly bragged about how their installation team was the best in the business and how I wouldnt want anyone else to install. Based on the reviews I have read, I would tend to agree with that. They have always performed good service for us, and the team was always knowledgeable and nice. But the installation was a nightmare.So we moved forward with the installation of a brand new system which included a new main drain line and sprinkler lines as well. While the installation may have been performed well I guess, the evidence of the installation still lingers. These guys COMPLETELY destroyed my yard. There are huge ruts everywhere from their vehicles and deep ruts and holes around the work site. They had to remove part of a retaining well to bury the new main line, and did a poor job putting it back. My $8000 retaining wall now looks terrible, so I now have to pay the landscape company to fix it. I understand they had to move a few blocks, but it looks so horrible now. They had to cut the drain line for my pool in order to run the new main line. I honestly dont think they had to cut it, but they did regardless. It was a botched repair and now my pool drain spews water out of the patch whenever I backwash. Now I have another repair to a 3rd party. The Underwood team trenched the lines for the sprinkler system, but never filled the trench back in. I had to go and bury all the sprinkler lines myself and clean up that mess. They also did a very poor job filling in the dirt around the new tank, and I had to go put a LOT of dirt around the tank itself as there was at least a 12 deep trench all around the tank.When they dug the tank, they put the dirt in a location behind the tank thats very difficult to get to. I can barely get my tractor in there to get to the dirt pile without falling into a ravine or driving over the tank. The installation quote included an option to pay an additional $600 to spread the remaining dirt into low spots in my yard, etc. I figured that was unnecessary to pay that as I expected them to at least fill in the holes they caused, etc. Had I expected this kind of damage, I would have paid the extra $600 to fix the mess they made. -
Review 163 (2024-12-13 - Rating: 5)
Fast courteous service. Technicians were pleasant to deal with. -
Review 164 (2024-10-02 - Rating: 5)
Vey polite, and did a great job. Thank you Philip. -
Review 165 (2023-10-10 - Rating: 5)
Lane V was great. I love that they send picture of tech so you know who is coming. I DO NOT like letting strangers in my home. I will use them always. Thank you all for great, efficent service. Done right the first time. 😁😁😁 -
Review 166 (2022-11-18 - Rating: 5)
These young men were very professional and hard workers. Chad C. oversaw the project and very pleasant to work with. Highly recommend Dusty’s team! The work they preformed was better than my expectations! Thank you guys! -
Review 167 (2023-03-18 - Rating: 5)
Phillip was very nice and professional. He addresed all my concerns and answered all my questions. He completed the work quickly and cleanly at a reasonable price. I will certainly recommend them. -
Review 168 (2024-04-18 - Rating: 5)
Both Brian and Johnathon were outstandingly professional. It’s refreshing to see these young guys enthusiastically handle the job. Kudos to the both of them -
Review 169 (2022-07-14 - Rating: 5)
Josiah and Gage were on time, friendly and professional. I was very stressed that I had a water leak under my home that would result in a high cost repair. In short order, they found the problem, which was not a water leak but a couple of minor fixes. Great news and I only ended up paying the trip fee. They have earned a forever customer as honest and professional tradesmen. -
Review 170 (2024-12-31 - Rating: 5)
They were very professional and efficient -
Review 171 (2023-02-12 - Rating: 5)
We hired DUPS to pump out our septic tanks. They were very friendly, professional, and provided us with helpful information for maintaining our septic. Our technician Nathan was wonderful and we will definitely be using DUPS in the future! -
Review 172 (2024-08-25 - Rating: 5)
Cole, Trent, and Brian did a great job redoing all the drains. They were professional, answered all my questions, and went above and beyond to make sure everything was done correctly and in a timely manner. The office was easy to communicate with and I love that there is the option to text. -
Review 173 (2022-01-21 - Rating: 5)
It was wonderful! My tank was full. They we so thoughtful. The phone call was a wonderful person. I got a picture of my service guy. He was so pleasant and explained everything. Thank you for my first experience easy and pleasant..Margaret -
Review 174 (2024-04-19 - Rating: 5)
Very friendly and professional staff! Technician was prompt and very thorough. I recommend them to anyone needing septic system services. -
Review 175 (2021-11-19 - Rating: 5)
Lee was courteous and explained the process well. I took his time and make sure the job was done well. Courtney in the office was friendly and responsive. I am very pleased and will continue to give my business to this company. -
Review 176 (2021-10-05 - Rating: 5)
Micah was very professional, honest, and easy to work with. He repaired a pipe that reduced the leak but there is possibly another tiny one that he said is likely with the sprinkler system. We chose to tell him we will call a sprinkler company and there was zero pushback. They came out Same day as I initially called (though initial appointment was next morning, he was able to come same day). I highly recommend this company. -
Review 177 (2023-10-31 - Rating: 5)
Micah and his partner got there right as promised. Explained all work before replacing any parts. Very nice and knowledgeable and quickly done with age discount. -
Review 178 (2024-05-24 - Rating: 5)
Johnny was great! Very professional courteous and friendly! Thanks for taking care of our system. -
Review 179 (2020-03-18 - Rating: 5)
After hours I called left a message regarding a plumbing emergency in my house. Dusty underwood plumbing was so quick to respond even after hours, constantly communicating with me to get a technician out to my house! Mika was our technician and he was so kind, very hard working, & patient. He’s did an awesome job & we were so thankful he was able to take care of our issue. The next morning the company contacted me just to follow up & make sure I didn’t have any additional concerns! Thank you again for all the care and going above and beyond to take care of our needs!!! We will be using y’all in the future for sure!!🙂🙂